ibis Lisboa Parque das Naçoes 3 stars

Customer review rating (ALL Rating) 4.6/5 1,323 reviews

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ibis Lisboa Parque das Naçoes - Image 1
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RUA DO MAR VERMELHO, LOTE 1 07 2 2, 1990 203 LISBOA, Portugal

Description

Hotel extras

  • Located just 0.6 miles (1 km) from the terminals at Lisbon International Airport

  • 219 yards (200 m) from the MEO Arena multi-purpose venue

  • 164 yards (150 m) from Lisbon International Exhibition Center (FIL)

  • 437 yards (400 m) from Europe's largest Oceanarium

  • Check out Tata Louca Comer e Beber!

Our accommodation(s)

Book this hotel
Room 1

Hotel location

ibis Lisboa Parque das Naçoes

RUA DO MAR VERMELHO, LOTE 1 07 2 2
1990 203 LISBOA
Portugal

GPS:38.771099, -9.09683

Telephone
+351 21 073 0470

Calls to a national
fixed network

Fax +351 21 073 0479

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

TATA LOUCA

Discover our new Kitchen concept; simple, quick, tasty and healthy. A hot and cold drinks and light snack service is available to guests 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,323 reviews

Customer review rating 3.0/5

Joanna W. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Silvia P. T. Couples - Confirmed reviews ALL

Dear Ms. Silvia P. T., Thank you very much for taking the time to share your wonderful feedback following your stay at ibis Lisboa Parque das Nações. We are delighted to know that you enjoyed our location and that our team made such a positive impression with their friendliness and helpfulness. Your kind words are a great source of motivation for all of us. We also appreciate your loyalty as an ALL Silver member and thank you for your continued trust in Accor. It is a pleasure to know that you valued our sustainable food initiatives and the recognition you received during your stay. We noticed that the accommodation itself did not fully meet your expectations, and we appreciate this feedback. We will continue working to improve our facilities and ensure an even better experience on your next visit. We truly look forward to welcoming you back to Lisbon in the near future. Kind regards, Sylvie Lopes General Manager

Customer review rating 1.0/5

Brian M. Couples - Confirmed reviews ALL

Dear Mr. Brian M. We are sincerely sorry that you were left with this impression of our team. Your comments came as a surprise to us, as friendliness, professionalism and a welcoming attitude are values that we strive to demonstrate every day and that are consistently recognised by the vast majority of our guests. During your stay, I was on duty every morning and, from 3:00 p.m. until at least 11:30 p.m., our Assistant Manager, Tatiana Ramos, was also present at the hotel. After reviewing the situation internally, we have not found any record or indication that a request for replacement towels was refused. On the contrary, whenever guests require additional or replacement towels, our team provides them promptly. We genuinely regret that this was your perception of your experience. However, we have been unable to identify any circumstances that would explain the situation as described in your review, as it does not reflect either our procedures or the standards of service that our team is committed to delivering. Nevertheless, we truly appreciate your feedback, as it gives us the opportunity to continue reviewing our service and ensuring that every guest enjoys the warm and attentive hospitality we aim to provide. Sylvie Lopes General Manager

Customer review rating 4.0/5

Bruce L. H. Business - Confirmed reviews ALL

Dear Mr H., Thank you very much for taking the time to share your feedback following your recent stay with us. We are pleased to know that you found your stay to be good value for money and that you were satisfied with the cleanliness, comfort, Wi-Fi and overall experience. We are also grateful for your positive mention of our team, and especially of João, which we will be delighted to share with him. At the same time, we appreciate your constructive comments regarding our food offering and variety. Your feedback is very important to us and will be shared with our management and kitchen teams, as we are continuously working to improve both quality and choice for our guests. We also take note of your comment regarding the farewell experience at check-out, as we fully agree that every moment of the guest journey should feel warm and memorable, including the final impression. Thank you once again for your valuable insights. We hope to have the pleasure of welcoming you back in the future and providing you with an even better experience. Kind regards, Sylvie Lopes Manager

Customer review rating 5.0/5

Mark P. Couples - Confirmed reviews ALL

Dear Mr P., Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are truly delighted to know that you consistently regard ibis as your preferred choice and that you were very satisfied with the comfort, cleanliness, breakfast offer, service from our team, and overall experience. We also appreciate your constructive comment regarding the duvet. Please note that our bedding setup is designed to ensure comfort across different seasons, but we understand that individual temperature preferences may vary. Your suggestion of providing an additional sheet layer is very helpful and will be shared with our housekeeping team for consideration. Regarding your comments on sustainability, we would like to clarify that our initiatives are focused on environmental responsibility, reducing waste, and improving energy efficiency, with the aim of enhancing guest comfort while limiting environmental impact. These efforts are part of global hospitality standards and are not linked to any political agenda, but rather to responsible hotel operations. We sincerely value your feedback, as it helps us continuously improve both comfort and guest experience. We hope to have the pleasure of welcoming you again soon. Kind regards, Sylvie Lopes Manager

Other web-users rate our hotel

  • 985 reviews 9.7/10 Location
  • 961 reviews 6.9/10 Room
  • 881 reviews 8.2/10 Service
  • 12 reviews 7.1/10 WiFi
  • 481 reviews 7.9/10 Breakfast
  • 427 reviews 8.7/10 Cleanliness
  • 230 reviews 6/10 Value
  • 184 reviews 9/10 Vibe

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