Dear Kim U., Thank you for your feedback. I apologize for the inconvenience you experienced with the air conditioning and your room change. While we strive to ensure guest satisfaction, I appreciate your comments regarding compensation and will take them into consideration for future improvements. Best regards, Tatiana Ramos Assistant Manager

Dear Edgar T., Thank you very much for taking the time to share your feedback following your stay at ibis Lisboa Parque das Nações. We are delighted to know that your experience met your expectations and that you appreciated the cleanliness of our rooms, the helpfulness of our team and the quality of our food offering. Your kind words regarding our staff are truly appreciated, and we will be pleased to share your compliments with the entire team. It is a pleasure to know that our hotel was well suited to your needs, and we are grateful for your recommendation and for your loyalty as an ALL Accor Classic member. We look forward to welcoming you back soon and providing you with another enjoyable stay. Kind regards, Sylvie Lopes General Manager

Dear Anna B., Thank you very much for your wonderful review and for choosing ibis Lisboa Parque das Nações during your stay in Lisbon. We are truly delighted to know that you enjoy staying within the ibis network whenever you travel across Europe. Your loyalty and confidence in our brand mean a great deal to us. It is especially rewarding to read your comments about the cleanliness of our hotels, as maintaining high standards of cleanliness and comfort is one of our top priorities. We are also pleased that you had an enjoyable stay with us. Thank you as well for your feedback regarding our breakfast selection. We are always looking for ways to improve our guests' experience, and your comments are greatly appreciated. We look forward to welcoming you back to ibis Lisboa Parque das Nações—or any ibis hotel across Europe—on your next journey. Kind regards, Sylvie Lopes General Manager

Dear Ms. Silvia P. T., Thank you very much for taking the time to share your wonderful feedback following your stay at ibis Lisboa Parque das Nações. We are delighted to know that you enjoyed our location and that our team made such a positive impression with their friendliness and helpfulness. Your kind words are a great source of motivation for all of us. We also appreciate your loyalty as an ALL Silver member and thank you for your continued trust in Accor. It is a pleasure to know that you valued our sustainable food initiatives and the recognition you received during your stay. We noticed that the accommodation itself did not fully meet your expectations, and we appreciate this feedback. We will continue working to improve our facilities and ensure an even better experience on your next visit. We truly look forward to welcoming you back to Lisbon in the near future. Kind regards, Sylvie Lopes General Manager

Dear Mr. Brian M. We are sincerely sorry that you were left with this impression of our team. Your comments came as a surprise to us, as friendliness, professionalism and a welcoming attitude are values that we strive to demonstrate every day and that are consistently recognised by the vast majority of our guests. During your stay, I was on duty every morning and, from 3:00 p.m. until at least 11:30 p.m., our Assistant Manager, Tatiana Ramos, was also present at the hotel. After reviewing the situation internally, we have not found any record or indication that a request for replacement towels was refused. On the contrary, whenever guests require additional or replacement towels, our team provides them promptly. We genuinely regret that this was your perception of your experience. However, we have been unable to identify any circumstances that would explain the situation as described in your review, as it does not reflect either our procedures or the standards of service that our team is committed to delivering. Nevertheless, we truly appreciate your feedback, as it gives us the opportunity to continue reviewing our service and ensuring that every guest enjoys the warm and attentive hospitality we aim to provide. Sylvie Lopes General Manager

Dear Mr H., Thank you very much for taking the time to share your feedback following your recent stay with us. We are pleased to know that you found your stay to be good value for money and that you were satisfied with the cleanliness, comfort, Wi-Fi and overall experience. We are also grateful for your positive mention of our team, and especially of João, which we will be delighted to share with him. At the same time, we appreciate your constructive comments regarding our food offering and variety. Your feedback is very important to us and will be shared with our management and kitchen teams, as we are continuously working to improve both quality and choice for our guests. We also take note of your comment regarding the farewell experience at check-out, as we fully agree that every moment of the guest journey should feel warm and memorable, including the final impression. Thank you once again for your valuable insights. We hope to have the pleasure of welcoming you back in the future and providing you with an even better experience. Kind regards, Sylvie Lopes Manager

Dear Mr P., Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are truly delighted to know that you consistently regard ibis as your preferred choice and that you were very satisfied with the comfort, cleanliness, breakfast offer, service from our team, and overall experience. We also appreciate your constructive comment regarding the duvet. Please note that our bedding setup is designed to ensure comfort across different seasons, but we understand that individual temperature preferences may vary. Your suggestion of providing an additional sheet layer is very helpful and will be shared with our housekeeping team for consideration. Regarding your comments on sustainability, we would like to clarify that our initiatives are focused on environmental responsibility, reducing waste, and improving energy efficiency, with the aim of enhancing guest comfort while limiting environmental impact. These efforts are part of global hospitality standards and are not linked to any political agenda, but rather to responsible hotel operations. We sincerely value your feedback, as it helps us continuously improve both comfort and guest experience. We hope to have the pleasure of welcoming you again soon. Kind regards, Sylvie Lopes Manager

Estimado Gabriel F. F., Agradecemos o tempo que dedicou a partilhar o seu feedback e lamentamos que a experiência de chegada não tenha correspondido plenamente às suas expectativas. Após verificação interna, gostaríamos de clarificar que o horário standard de check-in do hotel é às 14h00. Sempre que a disponibilidade operacional o permite, procuramos antecipar a entrega dos quartos aos nossos hóspedes, o que depende da taxa de ocupação e do tempo necessário para a preparação das unidades após o check-out. No dia da sua chegada, o check-in foi efetuado às 12h28, logo que o quarto ficou disponível após conclusão da sua preparação. Lamentamos igualmente que a interação no momento da chegada não tenha sido percecionada como suficientemente clara ou acolhedora. Reforçamos que a equipa de receção é treinada para assegurar um serviço profissional, cordial e consistente, e o seu comentário será partilhado internamente como oportunidade de melhoria contínua. Agradecemos também por destacar a localização e a qualidade geral da sua estadia, e esperamos ter a oportunidade de o voltar a receber, proporcionando-lhe uma experiência totalmente alinhada com os padrões da marca ibis. Com os melhores cumprimentos, Sylvie Lopes Diretora

Dear Catalina S., Thank you very much for your wonderful feedback following your stay at the ibis Lisboa Parque das Nações. We are delighted to hear that you enjoyed the great location, the comfort and size of your room, as well as the extra-large shower and in-room refrigerator. It is also great to know that the surrounding area, with its restaurants, shops, and proximity to the aquarium, contributed positively to your experience. Your kind words are truly appreciated and will be shared with our team as motivation to continue delivering high-quality stays. We look forward to welcoming you again very soon. Sylvie Lopes General Manager

Dear Mr. Kwok P. L., Thank you very much for taking the time to share your feedback following your stay at ibis Lisboa Parque das Nações. We are very pleased to know that you appreciated our excellent location, just a short walk from Oriente Station, as well as the nearby riverside running track. It is also a pleasure to learn that you found your room clean and comfortable. Your positive comments are greatly appreciated and will be shared with our team. We hope to have the pleasure of welcoming you back on a future visit to Lisbon. Kind regards, Sylvie Lopes Manager