ibis Lisboa Parque das Naçoes 3 stars

Customer review rating (ALL Rating) 4.6/5 1,361 reviews

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RUA DO MAR VERMELHO, LOTE 1 07 2 2, 1990 203 LISBOA, Portugal

Description

Hotel extras

  • Located just 0.6 miles (1 km) from the terminals at Lisbon International Airport

  • 219 yards (200 m) from the MEO Arena multi-purpose venue

  • 164 yards (150 m) from Lisbon International Exhibition Center (FIL)

  • 437 yards (400 m) from Europe's largest Oceanarium

  • Check out Tata Louca Comer e Beber!

Our accommodation(s)

Hotel location

ibis Lisboa Parque das Naçoes

RUA DO MAR VERMELHO, LOTE 1 07 2 2
1990 203 LISBOA
Portugal

GPS:38.771099, -9.09683

Telephone
+351 21 073 0470

Calls to a national
fixed network

Fax +351 21 073 0479

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS KITCHEN

Discover our new Kitchen concept; simple, quick, tasty and healthy. A hot and cold drinks and light snack service is available to guests 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,361 reviews

TripAdvisor Rating  4.1/5  1,310 reviews

Customer review rating 0.5/5

Chenghan W. Friends - Confirmed reviews ALL

would like to file a complaint regarding the unacceptable service at the baggage storage counter. When I arrived to retrieve my stored luggage, the staff member at the desk completely ignored me and continued talking on the phone. No other staff offered any assistance, and several employees were hiding in the back without acknowledging customers. It was only when I walked toward the staff room to look for help that the desk staff finally spoke up and told me to wait. After some time, another employee came out to assist, but at no point did anyone offer an apology or any explanation. Their attitude made it seem as if such behavior was entirely normal. This level of service is unprofessional and disrespectful, and I expect the matter to be addressed appropriately. The lack of accessible facilities made it extremely difficult for me to transport my luggage, and none of the staff were willing to offer any assistance. In addition, there was no drinking water provided in the room. Out of the five hotels I stayed at during this trip, Ibis was the only one that did not provide drinking water. This level of service is disappointing and far below the standard I expected.

Customer review rating 4.0/5

Michael R. Couples - Confirmed reviews ALL

Location was good in relation to the Oriente Train Station but when we got to the room the room was stuffy. So we turned down the air conditioning control but very little happened: the room did not cool down so we opened up the window which allowed cool air to come in. The bed did not have a top sheet on it only a comfort top so when we went to bed my wife and I both were hot and basically slept with no covering when a sheet would have worked out great. The room eventually cooled down in the middle of the night so the comfort top helped then but continued to be too warm so we were either too cold or too hot.

Dear Michael R., Thank you for taking the time to share your experience with us. We are delighted to hear that you appreciated our convenient location near Oriente Train Station. We sincerely apologize for the discomfort you experienced in your room regarding the temperature and bedding. Your feedback regarding the air conditioning and the absence of a top sheet has been noted, and we will review our room setup and maintenance procedures to ensure a more comfortable stay for our guests in the future. We truly value your comments, as they help us improve, and we hope to have the opportunity to welcome you again with an even more comfortable experience. Warm regards, Sylvie Lopes Manager

Customer review rating 5.0/5

Michael G. Solo - Confirmed reviews ALL

Good location, clean, easy access to the airport. Bartender recommended a nice local white port wine that was appreciated.

Dear Michael G. Thank you for taking the time to share your experience with us. We are delighted to hear that you appreciated our convenient location. We truly value your comments, as they help us improve, and we hope to have the opportunity to welcome you again with an even more comfortable experience. Best regards Sylvie Lopes Manager

Customer review rating 4.0/5

Susan W. Business - Confirmed reviews ALL

The hotel was in the perfect location, the staff were helpful and the room was comfortable.

Dear Susan W., Thank you for taking the time to share your experience! We’re delighted to hear that you enjoyed our location, found our staff helpful, and felt comfortable in your room. Your feedback means a lot to us, and we hope to welcome you back soon! Best regards, Sylvie Lopes General Manager

Customer review rating 4.5/5

John S. Couples - Confirmed reviews ALL

Easy checkin and checkout, nice room. Welcome drink was nice.

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Other web-users rate our hotel

  • 949 reviews 9.6/10 Location
  • 927 reviews 7.1/10 Room
  • 857 reviews 8.1/10 Service
  • 14 reviews 7.7/10 WiFi
  • 479 reviews 7.9/10 Breakfast
  • 414 reviews 8.6/10 Cleanliness
  • 217 reviews 5.9/10 Value
  • 174 reviews 9/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.