Mercure Braga Centro 4 stars

- Good location - Friendly staff - Free parking for guests To be improved: - Room is very noisy. Balcony door could not be fully closed - Pillows and mattress pretty hard - internet not reliable - Breakfast quality can be improved

I have stayed in this hotel before and everything was good, as expected, with two exceptions, as an Accor Gold Member I am used to have a free minibar in the room, something that I did not have this time. Also, the pillows were quite uncomfortable.

We had a relaxing happy few days enjoyed our break

Clean room, atrocious food, ignorant reception staff

Excellent stay,clean rooms, helpful and friendly staff

The hotel was a little further out than I'd been looking for, and in the torrential rain that was something of a drawback, but the service was great from start to finish and the room was very well equipped

Positiva

Friendly staff, great spacious rooms, spacious shower, great offer at breakfast, perfect location.

I stayed at the hotel with my parents. My father was with wheelchair and I did reservation one day earlier and I asked for a chair to be put in the bath room for my father and the guy from the reception said that there is a chair.On our check in date there was another guy and he said differently that there is no chair available for him which was weird for me. I told him that his colleague said it’s available but now why not ?!! He responded me roughly and said then ask him which was not polite at all for me . Even on our date of check in we said good morning and that guy didn’t reply us. A receptionist should deal with the hotel clients very politely and should smile nicely . Not like him (unfortunately I don’t remember his name ) . Such type of employs would change the reputation of the hotel.

Room was ok. Staff at check-in and check-out could have showed a warmer attitude. For the breakfast we would have liked some more options, such as warm sausage and/or grilled tomato.

Perfect. So useful. Clean.tidy. excellent room service.

Everything was correct, the staff excellent and really available to meet the needs of customers. Only the breakfast was of a somewhat lower level (with the exception of the daily natural juice, of excellent quality).

It was 3 days short, business related, but great stay! We requested a room in a quiet area and it was provided and any other requests we found necessary they also fulfill our requests, always in a friendly way. No doubt we sincerely recommend it!

The bedroom was too warm and the bed only had a very warm duvet and no top sheet. I had to open a window to stay cool and sleep with no sheets. All the rest was great.

No problems. I arrived very late due to flight problems but had no problems checking in. Staff was very helpful during my visit, including helping me to find local stores for shopping / dining.