Finally returned, after almost 2 years of not traveling due to Covid. Reception was great, I felt so welcome, the staff is so friendly, and always available to help or assist you. I really love this hotel !

Very pleasant due to staff friendliness

Generally i choose Ibis, because I had similar experiences in Brussels or Shanghai. Anyhow, i Guimarães was not so good. Only 1 friendly staff (i think the name was Sofia), the rest only doing thier job minimal, Internet sometimes fail, I do not have a power connection close to working area or bed, well things that I report but that where not solved. Hope the hotel can improve.

Everything run with no problems

Accor app failed miserably by cancelling reservation without customer knowledge, but hotel staff provided for alternative solution and compatible tariff.

Prebooking went well as there was a cancellation and I informed the hotel that I'd like to stay. They called me to report a cancellation so I took the room. Covid protocol at check-in wasn't 100% clear and one of the receptionist wasn't great at communicating effectively but after all that and getting checked in, we found that the room was a standard Ibis room. No frills, no fuss, but we're 100% used to that from the brand. It was clean and much to our surprise the bed was really, really comfortable. The welcome drink for Accor ALL members is a bit laughable as we were offered Sagres mini bottles. The internet was fine. We didn't have breakfast or anything else from the restaurant so I can't comment much there. One of the best things about the hotel for us is its proximity to the bus station and Guimaraes Shopping. It was very easy in and out of the city for us by bus for this business trip.

Pre-booking was pretty good as I received a call that there was a cancellation. Checking in is where things broke down a bit. I was checking in with a young lady showed my "old" negative covid tests that had been taken prior to arriving at the hotel because I didn't know I need to do the testing in front of someone. This wasn't explained anywhere. It also wasn't a problem, we had several more test kits with us. But instead of saying something simple like, "Sir, we're required to have you submit a negative test that you take at the hotel. We had a dedicated space for you to take the test right over here. Sorry for the inconvenience.", another guy (receptionist) launched himself into the conversation condescendingly explaining how the test works. Look, I'm just trying to check-in. My objective is to check in as quickly as possible. Your objective is to get me checked in as quick as possible and now as safe as possible. I get that. But I don't need to have something explained to me that I already know as I've been traveling the country for the last 75 days. I just need to know that I need to do the test in the hotel and the appropriate spot to do it. Please train your receptionist this or at minimum have them ask a few questions to show compassion. I 100% recognize that the receptionists aren't native English speakers, but at the same time, asking questions and listening goes a long way in terms of guest experience. After the test was complete and negative, there wasn't any real recognition of Accor status. No acknowledgement of the benefits of being with Accor and staying at the Ibis. I did however get a welcome drink voucher which is a part of the benefits, however, when I went to use it, it was another poor interaction with the same guy that butted in at check-in. I'm not sure if this guy was having a bad day or what, but my feedback there is he was very abrupt with his answers. Regarding the room, it was as to be expected from Ibis, however, the bed was different. It was amazing! One of the nicest feeling beds we've stayed in at an Ibis. It had a very quality feel to it. We really enjoyed the location of the hotel too as we were there for work on a quick overnight stay from Braga. Tiago, the guy that actually completed my check-in and helped our departure from the hotel was very nice and personable. Also, the ladies that I left our bags with after we checked out but before we left Guimaraes were pleasant.

Everything was fine, no complaints, a nice IBIS within a short walk to the old part of town.

The AC barely worked and we could hear everything that happened in the other rooms.

The usual IBIS flare thought could do with a much needed coat of paint and renewal.

This is a typical Ibis hotel. Great location, with easy free parking nearby and 10 min walking to the old town. The inside and the rooms are in need of some sprucing up, the AC didn't work. Good sound proofing and above average staff.

We got a nice room. Our large dog was more or less welcome.At the receptiondesk there was a large sign: 100% smokefree.When we entered our room there was an overwelming odor of Tobacco, as well in the room as in the bathroom. Disgusting.

Good location, very friendly and helpful staff. What we've come to expect from Ibis. Parking outside was a bit of a lottery but all worked out very well. The historical town centre was a ten minute walk away.

Very nice and comfortable, noise free, the bed and pillows were very good. Fast Wifi connection and data transmission. Very helpful and sympathetic personnel. Breakfast with some delicious products from the region

This is a small and well-managed hotel with very clean and comfortable rooms (and effective sound-proofing in rooms against external traffic noise in day-time). The staff were very pleasant and most helpful. Breakfasts were also very good. Close to the town centre, we enjoyed five days here and found more to do and see than in nearby Braga.. The bus station is nearby with frequent services to nearby towns, including Porto Airport (50 minutes away).