ibis Lisboa Alfragide Hotel 2 stars

Customer review rating (ALL Rating) 4.4/5 6,321 reviews

ALLSAFE approved hotel

Information message

ibis Lisboa Alfragide
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+ 18 Services

Hotel extras

  • HIGH-SPEED WIFI THROUGHOUT THE HOTEL

  • 24-HOUR IBIS KITCHEN SNACK SERVICE

  • I-BURGER BY IBIS KITCHEN

  • FREE CAR PARK

  • STRICTLY NON-SMOKING HOTEL

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Lisboa Alfragide

Alto de Cabreira
Estrada da Circunvalação
Nº de Registo:271
2610-041 amadora
portugal

Fax: (+351)21/7625091


Check-in from 12h00

Check out up to 12h00

  • CARRIS:  714 PARQUE CAMPISMO

  • By plane

    APT INTL DA PORTELA At 10km / 6.21 miles

  • By car

    IC 17 CRIL At 1km / 0.62 miles

  • By train

    ESTAÇÃO DE ALGÉS At 5km / 3.11 miles

GPS:38.725251, -9.208399

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

I_BURGUER

Come and discover our hamburger restaurant and enjoy our dishes inside the hotel or on the terrace.

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 40

  • Maximum capacity: 20 people

Find out more

Our guest reviews for
ibis Lisboa Alfragide

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

6,321 reviews

TripAdvisor Rating 4.0/5

702 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Practical and dogs allowed

Customer review rating 3.5/5

Fred Families - 29/11/2021 Confirmed reviews ALL

Clean and practical with parking. Some staff were very nice, receptionist not really. Have a huge poster about hamburgers at the restaurant but no hamburgers are currently served, what was disappointing.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Carla Ramos Diretora / General Manager

smiley and nice staff, hospitality, good breakfast, distant from city centre, close to the airport, puritan, comfortable bed

Customer review rating 3.5/5

Anonymous Business - 17/11/2021 Confirmed reviews ALL

Simple but nice hotel with very friendly staff. Ideal choice for 1-2 nights. The room were spacious and quiet and the bed is comoftable. I had difficulties with the heating and the TV - sometimes it didn't work so I needed to tried it again. I really missed cloathes-hook in the room and I was not 100% happy with the cleaning (heating panel, light swich panels was powdery). The breakfast is very good (I missed the vegetables), the terrace is well positioned. I spent 7 nights in your hotel for business reasons - It was ok, but far from the city centre. I'd highlight the friendlyness of the staff - alwalys smiling and helpful in anything I turned to them. Thank you and good luck for the future!

Dear ANNA E., Thank you for taking the time to tell us about your experience at the ibis Lisboa Alfragide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Ramos General Manager

Enjoyed the stay

Customer review rating 4.5/5

Antonio D. Families - 09/11/2021 Confirmed reviews ALL

It was a good experience, except a few issue, but later it was sorted out. On the first morning When we came for breakfast, I had paid for all family members 3 kids and 2 adult. for 2 rooms, but when I was at my breakfast table the receptionist came and said I need to pay for breakfast, very un professional way. If you have to charge me extra that was not the time. I had paid 800.10 euro for 2 room with full breakfast. she has to check this into the system before she told me that I didn't pay. i told her to check with her collogues at reception as it was charged during check in. Thanks Not on the breakfast table. no body comes with cash on the breakfast table

Good stay

Customer review rating 3.5/5

Mm Couples - 06/11/2021 Confirmed reviews ALL

Great crew

Customer review rating 4.0/5

Behrouz Friends - 05/11/2021 Confirmed reviews ALL

everything was good and clean Internet quality was bad and also it needed to login many times. Bar quality was good but the food was not good.

Well located and all needed for business

Customer review rating 4.0/5

Alex Business - 21/10/2021 Confirmed reviews ALL

Traveling for work, simple room but clean and quiet.

Good stay

Customer review rating 4.0/5

João P. I. Couples - 17/10/2021 Confirmed reviews ALL

Room very well prepared and very nice. Only the towels must be better quality.

Good stay

Customer review rating 3.5/5

Mfm Solo - 08/10/2021 Confirmed reviews ALL

———

Great like always

Customer review rating 5.0/5

Luis C. Couples - 06/10/2021 Confirmed reviews ALL

Since 2018 my experience is always amazing with you guys, location, staff, price, comfort, now with new Televisions even more amazing. All always clean and tidy. Many thanks. Now we can travel again I have 2 more stays booking for this year which will make 4 stays in half year so it means I'm really happy with the service.

Customer review rating 5.0/5

Filipe G. Families - 25/09/2021 Confirmed reviews ALL

Location is great, good room service and overall attention to details

Great for an overnight stop

Customer review rating 5.0/5

Viv B. Couples - 23/09/2021 Confirmed reviews ALL

We have stayed in this hotel many times as it is close to family in Lisboa. Although much quieter on this occassion, the standard of service was excellent as usual. I required a extra towel and the young man on reception brought this to our room promptly.

good stay

Customer review rating 4.5/5

Antonio T. D. S. Solo - 29/08/2021 Confirmed reviews ALL

very good as usual. I love IBIS I will repeat whenever I need

WELL LOCATED FOR ME

Customer review rating 4.0/5

Leandro C. Families - 24/08/2021 Confirmed reviews ALL

VERY GOOD

Great location

Customer review rating 5.0/5

Luis C. Solo - 10/08/2021 Confirmed reviews ALL

Always a pleasure, since 2018 every year many times per year.

Thank you

Customer review rating 5.0/5

Mohand Families - 29/06/2021 Confirmed reviews ALL

Thank you for your advices the 1st day. I could visit these places and found Portuguese meals. My turn to give you an advice : inform your customers about this feel back. You make a good work, you deserve a good mark.

Great stay

Customer review rating 5.0/5

Luis M. E. D. E. S. Business - 27/06/2021 Confirmed reviews ALL

Great stay, as usual

Friendliest Accor staff I’ve met to day

Customer review rating 4.5/5

Carolina B. Couples - 25/06/2021 Confirmed reviews ALL

We had to change our booking twice due to corona restrictions and the staff was always so helpful and friendly. When we arrived we felt instantly welcomed. The rooms are ok, they were very clean and fully functional but maybe a make over should be considered in the next couple of years. I would definitely return to this ibis hotel without thinking twice. Moreover the location seems far away but it really isn’t. With car you’re 5-10 minutes away from Lisbon.

Accor Hotels - never again !!! - Apology required.

TripAdvisor rating 4.0/5

Lordpkp Friends getaway - 20/10/2019 TripAdvisor review

What a stunning city Lisboa is, so I was so looking forward to going there for a couple of nights stay with 4 of my work colleagues. However my first ever visit to Lisbon was marred by an unfortunate incident at the Ibis Hotel Lisboa Alfragide, which ruined my trip as I was treated like a criminal by one of the staff at reception, who was quite a young lad with obviously no customer skills, when checking out. I will now have to consider if I will ever stay again at an Accor hotel, if that is the type of staff that they are now employing. I booked 4 rooms for me and my four colleagues as I am an Accor Silver Card holder and used my points to cover part of my payment which gave me a 40 Euro Discount for the two night say on my room. It is a lovely hotel in a nice setting, but when I got to reception to check out, a couple of my colleagues were already there and advised me that the lad on reception was demanding 40 Euro's as this was an outstanding payment. Obviously the 40 Euro's he was demanding was my reward for being a good Accor member. However, even on showing him the e-mails for the booking confirmation that states nothing to pay at the hotel he was adamant that none of of us were leaving until the 40 Euro's was paid. With the breakfast room in close proximity I was conscious that other guests were listening and forming their opinions that maybe I was a crook not paying my bill. I have never been treated with such disrespect be a hotel receptionist in all the years I have spent travelling. Eventually he succumbed to his mistake and we were allowed to leave, but not before so much emotional damage had been cause. In a cut throat world of tourism Accor can only rectify the situation by an apology and assurances that this member of staff is removed from his job dealing front line with customers. Incidentally, most of the other staff at the hotel were not too bad, especially the young ladies at breakfast who always had a smile on their faces. Sorry Accor but you need to pull your socks up and act on this, before too many other guests get their trips ruined.

Dear Mr. John LORD, Thank you for taking the time to tell us about your experience at the ibis Lisboa Alfragide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bruno Guerreiro

Clean, a little old fashioned, noisy

TripAdvisor rating 3.0/5

Odyssey41967590375 Business - 24/02/2019 TripAdvisor review

I stayed for only 1 night. The room was clean, but a little old fashioned. As it's directly located next to the highway, it's very noisy if you open the window. My room was on the side of the highway:)

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel ! Sincerely, Bruno Guerreiro Diretor

Ibis Lisbon

TripAdvisor rating 4.0/5

george1501 Couples - 12/01/2019 TripAdvisor review

There is no metro near the hotel but there are a bus 714 to the City Center. A big shopping mall nearby, you can take the bus there. Front desk is friendly and helpful, just ask. Value is good. Provide free parking. Buffet breakfast is good.

Dear guest, We very much appreciate your comments regarding your stay at the ibis Lisboa Alfragide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bruno Guerreiro Diretor

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