ibis Lisboa Alfragide Hotel 2 stars

TripAdvisor rating 4.0/5 690 reviews
ibis Lisboa Alfragide
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+ 18 Services
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Room 1

Number of guests
Children's age

Best price guarantee

How it works?

ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • HIGH-SPEED WIFI THROUGHOUT THE HOTEL

  • 24-HOUR IBIS KITCHEN SNACK SERVICE

  • I-BURGER BY IBIS KITCHEN

  • FREE CAR PARK

  • STRICTLY NON-SMOKING HOTEL

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Outdoor playground for children
Business services
  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Lisboa Alfragide

Alto de Cabreira
Estrada da Circunvalação
Nº de Registo:271
2610-041
amadora
portugal

Check-in from 12h00

Check out up to 12h00

  • CARRIS :   714 PARQUE CAMPISMO

  • By plane

    APT INTL DA PORTELA At 10km / 6.21 miles

  • By car

    IC 17 CRIL At 1km / 0.62 miles

  • By train

    ESTAÇÃO DE ALGÉS At 5km / 3.11 miles

GPS :38.725251, -9.208399

Our accommodations

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Standard Non Smoking Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 12
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Non Smoking Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 12
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Non-Smoking Room with 1 double bed and 1 single bed

  • Max. number of persons: 3
  • Area: From 11
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

I_BURGUER

Type of cuisine: Barbecue

Come and discover our hamburger restaurant and enjoy our dishes inside the hotel or on the terrace.

Lunch

12:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

The Bar: a friendly place to get together at any time of day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 40

  • Maximum capacity: 20 people

Find out more

Our guest reviews for
ibis Lisboa Alfragide

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,636 reviews

tripadvisor

TripAdvisor Rating 4.0/5

690 reviews

Always TOP

Customer review rating 4.4/5

Neyde G. Families - 07/01/2020 Confirmed reviews ALL

The most important thing is the familiar ambient they create with guests... Always very available to support for any situation, the staff is all amazing. Housekeepers very kind, very cute bar staff and the reception always kind to solve any issue with a big smile... a big and special thanks to Mr Eric at front desk, who's always ready to do the much as he can... Nice to be there!

Perfect hotel for a short business trip

Customer review rating 4.4/5

John G. Business - 20/12/2019 Confirmed reviews ALL

As a returning visitor I enjoyed my latest trip. The reception staff are very helpful and there were no issues with check-in or check-out. Rooms are practical and functional (more TV channels would be a bonus and coffee making facility in room would be great)

Comfy, pleasant stay. Excellent breakfast.

Customer review rating 4.4/5

Ana Couples - 03/12/2019 Confirmed reviews ALL

I loved staying with Ibis Alfragide. The room was small but cozy. The bed was comfy. The A/C functioned really well. We had a large variety of tv channels. The bathroom was small but had enough space. Everything was really clean. Free parking space outside (but if you're going away for dinner you may not have any available when you get back). There's a mall nearby and everything you need. We didn't hear any of our neighbors. The breakfast was absolutely amazing. More than I ever thought it would be. Different kinds of bread, milk, juices, cereals, yoghurts, pastries, etc. It was a lovely stay. Thank you

Good hotel

Customer review rating 4.4/5

Rado B. Couples - 17/11/2019 Confirmed reviews ALL

Nice and clean hotel,very friendly staff...

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bruno Guerreiro Diretor

Simplicidade com eficiencia

Customer review rating 4.4/5

Hamilton D. Families - 13/11/2019 Confirmed reviews ALL

Habitual simpatico do staff, quarto Impec para esta dials curtas, peca

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bruno Guerreiro Diretor

Very good

Customer review rating 4.4/5

Stefano Couples - 28/10/2019 Confirmed reviews ALL

Very good

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bruno Guerreiro Diretor

positivo

Customer review rating 4.4/5

Marco Business - 24/10/2019 Confirmed reviews ALL

normal

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bruno Guerreiro Diretor

great

Customer review rating 4.4/5

Helder S. Solo - 22/10/2019 Confirmed reviews ALL

great

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bruno Guerreiro Diretor

Very good hotel

Customer review rating 4.4/5

Mike U. Business - 21/10/2019 Confirmed reviews ALL

The Lisboa Alfrigide is a very pleasant, clean & everthing you'd want from a short stopover hotel. Staff were very friendly & helpful. The early start for breakfast was very useful & meant I could go to my meetings having had coffee & eaten a hearty meal. Great choice for breakfast, a bargain for 7€. Only drawback is needing a cab to get anywhere & it is some way from central Lisbon & for some reason cabs kept taking me to the nearby Holiday Inn even though I clearly said Ibis Alfrigide.

Dear MIKE S., We very much appreciate your comments regarding your stay at the ibis Lisboa Alfragide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bruno Guerreiro Diretor

My ruined Lisboa experience

Customer review rating 4.4/5

John L. Friends - 20/10/2019 Confirmed reviews ALL

What a stunning city Lisboa is, so I was so looking forward to going there for a couple of nights stay with 4 of my work colleagues. However my first ever visit to Lisbon was marred by an unfortunate incident at the Ibis Hotel Lisboa Alfragide, which ruined my trip as I was treated like a criminal by one of the staff at reception, who was quite a young lad with obviously no customer skills, when checking out. I will now have to consider if I will ever stay again at an Accor hotel, if that is the type of staff that they are now employing. I booked 4 rooms for me and my four colleagues as I am an Accor Silver Card holder and used my points to cover part of my payment which gave me a 40 Euro Discount for the two night say on my room. It is a lovely hotel in a nice setting, but when I got to reception to check out, a couple of my colleagues were already there and advised me that the lad on reception was demanding 40 Euro's as this was an outstanding payment. Obviously the 40 Euro's he was demanding was my reward for being a good Accor member. However, even on showing him the e-mails for the booking confirmation that states nothing to pay at the hotel he was adamant that none of of us were leaving until the 40 Euro's was paid. With the breakfast room in close proximity I was conscious that other guests were listening and forming their opinions that maybe I was a crook not paying my bill. I have never been treated with such disrespect be a hotel receptionist in all the years I have spent travelling. Eventually he succumbed to his mistake and we were allowed to leave, but not before so much emotional damage had been cause. In a cut throat world of tourism Accor can only rectify the situation by an apology and assurances that this member of staff is removed from his job dealing front line with customers. Incidentally, most of the other staff at the hotel were not too bad, especially the young ladies at breakfast who always had a smile on their faces. Sorry Accor but you need to pull your socks up and act on this, before too many other guests get their trips ruined. It was totally unacceptable, and do I really want to stay in a once proud chain of hotels that has now been tarnished in this way. Hopefully I will get an apology which will only go a little way to giving me some faith back in the Accor Hotel chain.

Dear Mr. John L., Thank you for taking the time to tell us about your experience at the ibis Lisboa Alfragide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bruno Guerreiro Diretor

Nice hotel and locatioj

Customer review rating 4.4/5

Yair H. Couples - 20/10/2019 Confirmed reviews ALL

nice hotel in good location outside Lisbon city good breakfast good tem

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bruno Guerreiro Diretor

Accor Hotels - never again !!! - Apology required.

TripAdvisor rating 4.0/5

Lordpkp Friends getaway - 20/10/2019 TripAdvisor review

What a stunning city Lisboa is, so I was so looking forward to going there for a couple of nights stay with 4 of my work colleagues. However my first ever visit to Lisbon was marred by an unfortunate incident at the Ibis Hotel Lisboa Alfragide, which ruined my trip as I was treated like a criminal by one of the staff at reception, who was quite a young lad with obviously no customer skills, when checking out. I will now have to consider if I will ever stay again at an Accor hotel, if that is the type of staff that they are now employing. I booked 4 rooms for me and my four colleagues as I am an Accor Silver Card holder and used my points to cover part of my payment which gave me a 40 Euro Discount for the two night say on my room. It is a lovely hotel in a nice setting, but when I got to reception to check out, a couple of my colleagues were already there and advised me that the lad on reception was demanding 40 Euro's as this was an outstanding payment. Obviously the 40 Euro's he was demanding was my reward for being a good Accor member. However, even on showing him the e-mails for the booking confirmation that states nothing to pay at the hotel he was adamant that none of of us were leaving until the 40 Euro's was paid. With the breakfast room in close proximity I was conscious that other guests were listening and forming their opinions that maybe I was a crook not paying my bill. I have never been treated with such disrespect be a hotel receptionist in all the years I have spent travelling. Eventually he succumbed to his mistake and we were allowed to leave, but not before so much emotional damage had been cause. In a cut throat world of tourism Accor can only rectify the situation by an apology and assurances that this member of staff is removed from his job dealing front line with customers. Incidentally, most of the other staff at the hotel were not too bad, especially the young ladies at breakfast who always had a smile on their faces. Sorry Accor but you need to pull your socks up and act on this, before too many other guests get their trips ruined.

Dear Mr. John LORD, Thank you for taking the time to tell us about your experience at the ibis Lisboa Alfragide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bruno Guerreiro

One night stay

Customer review rating 4.4/5

Lbaker Couples - 15/10/2019 Confirmed reviews ALL

The room was small but efficient. It would be challenging for an extended stay as there was limited closet and luggage storage space. The AC never cooled the room down sufficiently. Breakfast was good, nice selection.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bruno Guerreiro Diretor

Great

Customer review rating 4.4/5

Nova Families - 14/10/2019 Confirmed reviews ALL

Simple booking and best service

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bruno Guerreiro Diretor

Very good

Customer review rating 4.4/5

Maria F. Business - 09/10/2019 Confirmed reviews ALL

Perfect, simpatia e profissionalismo. Estacionamento limitado

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bruno Guerreiro Diretor

Mr. J D.

Customer review rating 4.4/5

Johannes Couples - 07/10/2019 Confirmed reviews ALL

It was like all the other IBIS hotels ,consistant and value for money

Good hotel good value

Customer review rating 4.4/5

Thomas L. Business - 06/10/2019 Confirmed reviews ALL

Usual Ibis standard.Good value.Very Clean good service

Comfortable, clean and friendly staff

Customer review rating 4.4/5

Marie Friends - 29/09/2019 Confirmed reviews ALL

It's was out 3rd visit, no surprise, very good Ibis Hotel

Very good

Customer review rating 4.4/5

Anonymous Friends - 27/09/2019 Confirmed reviews ALL

Friendly and helpful staff, clean hotel throughout, decent restaurant serving simple but tasty food with reasonable prices, nice bar, excellent breakfast.

Pleasant and comfortable

Customer review rating 4.4/5

Ali Families - 27/09/2019 Confirmed reviews ALL

Helpful friendly staff. Comfortable rooms. Enjoyed our stay

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