ibis Lisboa Alfragide 2 stars

Customer review rating (ALL Rating) 4.4/5 1,240 reviews

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ibis Lisboa Alfragide - Image 1
ibis Lisboa Alfragide - Image 2
ibis Lisboa Alfragide - Image 3
ibis Lisboa Alfragide - Image 4
Alto de Cabreira, Estrada da Circunvalação, 2610-041 AMADORA, Portugal

Description

Hotel extras

  • Green key certified hotel with BREEAM in-use standard.

  • Charging stations for electric vehicles and self-service laundry.

  • Continental buffet breakfast from 06:30 to 12:00.

  • Historic Center route: Bus 714 | Park of Nations route: Bus 750

  • Fully renovated hotel

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Non Smoking Room with 2 single beds

Photo out of - Standard Non Smoking Room with 2 single beds

Modern and inviting, the new ibis room boasts all the features you want most: a comfortable bathroom, modern decor, hardwood floor, 2 cozy beds with duvets, Internet, and a flat-screen TV with the best international channels.

Max. number of persons
2
Area
From 12 m² / 129 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Pulse Air

Working Area

  • Business Desk
  • 2 pers. max
  • 12 m² / 129 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

The new ibis room has everything you need: comfortable bathroom, modern decor, hardwood floor, 3 cozy single beds with duvets, Internet, and flat-screen TV with the best international channels.

Max. number of persons
3
Area
From 11 m² / 118 sq ft

Bedding

Single bed(s) x3

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Pulse Air

Working Area

  • Business Desk
See availabilities

Hotel location

ibis Lisboa Alfragide

Alto de Cabreira, Estrada da Circunvalação
2610-041 AMADORA
Portugal

GPS:38.725251, -9.208399

Telephone
+351 21 762 5090

Calls to a national
fixed network

Fax +351 21 762 5091

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • 129 rooms
  • 3 rooms for people with reduced mobility
  • 12 connecting rooms
  • 129 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine

Safe deposit box at reception

  • Safe deposit box at reception

Currency exchange

  • Currency exchange

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge

Family

Services for children

  • Outdoor playground for children
  • Green area
  • Children''s TV Channels

Well-being

IBIS GYM

  • On site
  • On site
  • Outdoor parking
  • Private
  • 29 parking spaces
  • Parking opened 24/7
  • Max Limited Height:

  • Parking pricing: 5.00 € 5 EUR Per day

Services & equipment

  • Electric car recharging units 7 kVA
  • Electric car recharging units 11 kVA
  • Electric car recharging units 22 kVA

Security

  • Video surveillance in parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

Garage

Additional charge

Alto de Cabreira, Estrada da Circunvalação, 2610-041 Amadora, Portugal

GPS:38.725251, -9.208399

Parking information

  • On site
  • Indoor parking
  • Private
  • 20 parking spaces
  • Max Limited Height: 0 m / 0 ft

  • Parking pricing: 5.00 € 5 EUR Per day
  • Parking for a month
  • Parking for a week

Security

  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Accessible parking

POPEAT

Photo out of - POPEAT

Discover our PopEat menu: simple, balanced and delicious. Includes drinks and hot and cold snacks for all tastes. Place your order at the bar or reception 24/7.

Cooking style
Other cooking style
Classifications & labels
2023
Capacity
40
Accessibility
Accessible service
2610-041 Amadora, Portugal
Telephone +351 21 762 5090
Menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace

Payment

  • Cash
  • Credit card
  • Cheque
  • Other

Discover our PopEat menu: simple, balanced and delicious. Includes drinks and hot and cold snacks for all tastes. Place your order at the bar or reception 24/7.

Charlie's Corner bar is ideal for meetings or relaxation any time of the day. Enjoy tasty salads, delicious Portuguese sandwiches, pizzas with fresh ingredients or local dishes, served with fresh beer.

Buffet breakfast available from 06:30 to 12:00. An express breakfast is also available from 04:00 to 06:30. For more information please contact the hotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,240 reviews

Customer review rating 3.0/5

Ivan H. Couples - Confirmed reviews ALL

Dear guest, Thank you for sharing your feedback regarding your recent stay. I regret that your experience with our front desk staff did not meet the high standards we strive to uphold. Your comments will be noted for future training to enhance our service quality. Best regards, Carla Ramos Diretora / General Manager

Customer review rating 2.0/5

Pranav N. Couples - Confirmed reviews ALL

Dear guest, Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the discomfort you experienced due to the air conditioning issues and the lack of responsiveness from our team. It is concerning to hear that the breakfast service did not meet expectations, particularly in assisting guests with equipment. I appreciate your positive remarks about our outdoor backyard space and the breakfast offerings. Your comments will be taken into account as we continuously strive to enhance our services. Carla Ramos Diretora / General Manager

Customer review rating 4.0/5

Jean K. Families - Confirmed reviews ALL

Dear guest, Thank you for sharing your thoughts regarding your recent stay with us. We are pleased to hear that you found our location convenient and appreciated the cleanliness of our hotel. Your feedback about the shower design and the size of the single beds is valuable, and we will take it into consideration as we continuously strive to enhance our guests' experience. Best regards, Carla Ramos Diretora / General Manager

Customer review rating 4.0/5

Jorge M. Couples - Confirmed reviews ALL

Caro hospede, Agradeço o seu feedback e lamento que a sua experiência não tenha sido totalmente positiva. Valorizamos muito a opinião dos nossos hóspedes e a sua satisfação é uma prioridade. Esperamos que a sua próxima estadia seja mais alinhada com as suas expectativas. Atenciosamente, Carla Ramos Diretora / General Manager

Customer review rating 1.5/5

Pedro G. T. I. Business - Confirmed reviews ALL

Caro hospede Lamentamos que a sua experiência tenha sido afetada pelo sistema de climatização. Agradecemos o seu feedback, que é fundamental para a melhoria dos nossos serviços. Atenciosamente, Carla Ramos Diretora / General Manager

Dear guest, Thank you for sharing your feedback regarding your recent stay. I regret that your experience with our front desk staff did not meet the high standards we strive to uphold. Your comments will be noted for future training to enhance our service quality. Best regards, Carla Ramos Diretora / General Manager

Customer review rating 2.0/5

Pranav N. Couples - Confirmed reviews ALL

The room was hot and the ac was not functioning. Despite multiple complaints, no one acted on this complaint. However, the food in breakfast was good but the service was poor again. There was a family that needed help with using the pancake maker but no one came to help. The outdoor backyard space was however very nice and comfortable.

Dear guest, Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the discomfort you experienced due to the air conditioning issues and the lack of responsiveness from our team. It is concerning to hear that the breakfast service did not meet expectations, particularly in assisting guests with equipment. I appreciate your positive remarks about our outdoor backyard space and the breakfast offerings. Your comments will be taken into account as we continuously strive to enhance our services. Carla Ramos Diretora / General Manager

Customer review rating 4.0/5

Jean K. Families - Confirmed reviews ALL

The place is clean, tidy, and it is an overall nice hotel. The only downside a little bit was the shower type where the water spills out a lot out of the door and the single beds are smaller than other single beds at other hotels, but it is still a nice hotel, nevertheless.

Dear guest, Thank you for sharing your thoughts regarding your recent stay with us. We are pleased to hear that you found our location convenient and appreciated the cleanliness of our hotel. Your feedback about the shower design and the size of the single beds is valuable, and we will take it into consideration as we continuously strive to enhance our guests' experience. Best regards, Carla Ramos Diretora / General Manager

Customer review rating 4.0/5

Jorge M. Couples - Confirmed reviews ALL

I'm a usual user of Accor group, and normally I don't have negative things to point out, but unfortunately in this case, some negative points were experienced.

Caro hospede, Agradeço o seu feedback e lamento que a sua experiência não tenha sido totalmente positiva. Valorizamos muito a opinião dos nossos hóspedes e a sua satisfação é uma prioridade. Esperamos que a sua próxima estadia seja mais alinhada com as suas expectativas. Atenciosamente, Carla Ramos Diretora / General Manager

Customer review rating 1.5/5

Pedro G. T. I. Business - Confirmed reviews ALL

Terrible air conditioning

Caro hospede Lamentamos que a sua experiência tenha sido afetada pelo sistema de climatização. Agradecemos o seu feedback, que é fundamental para a melhoria dos nossos serviços. Atenciosamente, Carla Ramos Diretora / General Manager

Customer review rating 5.0/5

Jodie C. Solo - Confirmed reviews ALL

Small but comfortable room with friendly staff. It was great to have a gym.

Dear Guest, Thank you for your kind words regarding your recent stay. We are pleased to hear that you found your room comfortable and enjoyed the friendliness of our staff. It is wonderful to know that our gym facilities met your expectations. Carla Ramos General Manager

Customer review rating 4.5/5

Aida L. Business - Confirmed reviews ALL

Had a very nice ..comfy bed, excellent breakfast

Dear guest, Thank you for your kind words regarding your recent stay at ibis Lisboa Alfragide. We are delighted to hear that you found the bed comfortable and enjoyed our breakfast offerings. Your feedback is greatly appreciated. Best regards, Carla Ramos General Manager

Customer review rating 1.0/5

Zsanett B. Friends - Confirmed reviews ALL

I find it quite unacceptable that the hotel cancelled my reservation only two hours before my arrival and subsequently cancelled two other reservations as well. We tried calling the hotel several times, but they did not even have the courtesy to answer the phone. Upon arrival, we asked for an explanation as to why the reservation had been cancelled. Various excuses were given, but as someone who works within the industry, I am fully aware of how these systems operate. I had made the reservation with payment upon arrival, yet I was told that they had attempted to charge my card multiple times and that the transactions had failed. This was simply not true. Whether a transaction is successful or unsuccessful, I always receive a notification through my online banking system, and no such notification was received. The behavior of the staff was also unacceptable. When we questioned the cancellation of the reservation, they laughed at us instead of providing a proper explanation. On a positive note, we were completely satisfied with the room and with the restaurant staff. Every morning they greeted us warmly and repeatedly asked whether we were satisfied with our stay, demonstrating a level of professionalism and hospitality that was unfortunately lacking elsewhere.

Dear guest, Thank you for sharing your feedback regarding your recent experience at ibis Lisboa Alfragide. I sincerely apologize for the inconvenience you faced with your reservation and the lack of communication from our team. It is regrettable to hear that the cancellation of your booking occurred so close to your arrival time, and I understand how frustrating this must have been. Our aim is to provide a seamless experience for all our guests, and it is concerning to learn that you did not receive the level of service expected. The behavior of our staff during your inquiry is certainly not reflective of our standards, and I will ensure that this matter is addressed internally. I appreciate your positive remarks about the room and the restaurant staff, and I will be sure to share your compliments with them. Thank you again for your insights, and I hope to have the opportunity to restore your faith in our hotel in the future. Best regards, Carla Ramos Diretora / General Manager

Customer review rating 5.0/5

Armindo J. F. V. Families - Confirmed reviews ALL

All good, thank you.

Caro hospede, Agradecemos imensamente pelo seu feedback positivo. É gratificante saber que a sua estadia foi confortável e que tudo correu bem. Esperamos recebê-lo novamente em breve. Atenciosamente, Carla Ramos Diretora / General Manager

Customer review rating 4.0/5

Thomas H. Business - Confirmed reviews ALL

Very clean, staff were great, good selection for breakfast and dinner. Only complaint was the Aircon wasn't brilliant and didn't cool the room too well

Dear guest, Thank you for your positive feedback regarding the cleanliness, staff, and dining options at our hotel. I regret that the air conditioning did not meet your expectations during your stay. Your comments will be noted as we continually aim to enhance our guests' experience. Carla Ramos Diretora / General Manager

Customer review rating 2.5/5

Hugo C. C. T. F. Business - Confirmed reviews ALL

Not much to say. Breakfast left much to be desired, no mini-fridge, no room service. It took me a while to notice it was a 2 star hotel, but once I did my expectations were managed. Still, the air conditioning not working because it wasn't the right season is definitely a bit of an insult. Also the shower losing heat every odd minute for a few seconds before becoming hot again. Staff was very nice, and the carbonara surprisingly good, honestly. The rug choice made it look like the whole place is under construction, horrid taste whoever picked that one. Not being able to eat our food from outside at the restaurant is understandable during meal times

Customer review rating 4.5/5

Amarildo C. V. Business - Confirmed reviews ALL

Nicely

Dear Guest, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed the peaceful atmosphere and found our hotel pleasant. Your satisfaction is important to us, and we hope to welcome you back soon. Carla Ramos Diretora / General Manager

Customer review rating 3.0/5

Joao P. Business - Confirmed reviews ALL

It was ok. The best part was the employees. Suoer nice and friendly, all of them! The worst part is the room and the location of the building.

Caro hospede, Agradecemos a sua avaliação e os elogios à nossa equipa, cuja amabilidade e profissionalismo são sempre uma prioridade. Lamentamos que a sua experiência com o quarto e a localização não tenha atendido às suas expectativas. Os seus comentários são valiosos para nós. Atenciosamente, Carla Ramos Diretora / General Manager

Customer review rating 5.0/5

Simplicio E. S. Business - Confirmed reviews ALL

All good

Caro hospede, Agradecemos sinceramente pelo seu feedback positivo. É gratificante saber que a sua experiência foi satisfatória. Estamos sempre à disposição para tornar a sua próxima estadia ainda mais agradável. Atenciosamente, Carla Ramos Diretora / General Manager

Customer review rating 4.0/5

Moinho P. Business - Confirmed reviews ALL

Boa

Caro hospede Agradecemos sinceramente pelo seu feedback positivo. É gratificante saber que apreciou a localização do nosso hotel. Esperamos recebê-lo novamente na sua próxima visita! Atenciosamente, Carla Ramos Diretora / General Manager

Customer review rating 4.5/5

Farhan M. Friends - Confirmed reviews ALL

Really good experience

Dear guest, Thank you for your kind feedback. We are delighted to hear that you had a good experience during your stay. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Carla Ramos Diretora / General Manager

Customer review rating 4.5/5

Kai J. Couples - Confirmed reviews ALL

Nice clean hotel, well maintained, friendly staff and even a bar that stays open late. Only issue is the location, it is a bit far from any shops, but there is a bus stop very close and a shopping mall about 20 mins away. All in all a positive experience

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Ramos Diretora / General Manager

Customer review rating 4.5/5

Veerle B. Couples - Confirmed reviews ALL

Alles oké.

Dear guest, We very much appreciate your comments regarding your stay at the ibis Lisboa Alfragide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carla Ramos Diretora / General Manager

Customer review rating 4.5/5

Roisin B. Business - Confirmed reviews ALL

Enjoyed a 3 night stay and found the breakfast really good.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Ramos Diretora / General Manager

Customer review rating 3.5/5

Alicia G. C. Business - Confirmed reviews ALL

This hotel is convenient if you are going nearby (reason why I stayed), otherwise is not near the city centre. As an Ibis, it is good for what you get. It is noisy though as it is next to a motorway so there are rooms facing that motorway with heavy traffic noise during evenings. Staff was very kind.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Carla Ramos Diretora / General Manager

Other web-users rate our hotel

  • 488 reviews 7.5/10 Location
  • 808 reviews 7.1/10 Room
  • 690 reviews 8.1/10 Service
  • 18 reviews 7.1/10 WiFi
  • 501 reviews 8.5/10 Breakfast
  • 376 reviews 8.5/10 Cleanliness
  • 148 reviews 8.4/10 Vibe
  • 142 reviews 7.9/10 Amenities

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