Traveling for work, simple room but clean and quiet.

Room very well prepared and very nice. Only the towels must be better quality.

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Since 2018 my experience is always amazing with you guys, location, staff, price, comfort, now with new Televisions even more amazing. All always clean and tidy. Many thanks. Now we can travel again I have 2 more stays booking for this year which will make 4 stays in half year so it means I'm really happy with the service.

Location is great, good room service and overall attention to details

We have stayed in this hotel many times as it is close to family in Lisboa. Although much quieter on this occassion, the standard of service was excellent as usual. I required a extra towel and the young man on reception brought this to our room promptly.

very good as usual. I love IBIS I will repeat whenever I need

VERY GOOD

Always a pleasure, since 2018 every year many times per year.

Thank you for your advices the 1st day. I could visit these places and found Portuguese meals. My turn to give you an advice : inform your customers about this feel back. You make a good work, you deserve a good mark.

Great stay, as usual

We had to change our booking twice due to corona restrictions and the staff was always so helpful and friendly. When we arrived we felt instantly welcomed. The rooms are ok, they were very clean and fully functional but maybe a make over should be considered in the next couple of years. I would definitely return to this ibis hotel without thinking twice. Moreover the location seems far away but it really isn’t. With car you’re 5-10 minutes away from Lisbon.

What a stunning city Lisboa is, so I was so looking forward to going there for a couple of nights stay with 4 of my work colleagues. However my first ever visit to Lisbon was marred by an unfortunate incident at the Ibis Hotel Lisboa Alfragide, which ruined my trip as I was treated like a criminal by one of the staff at reception, who was quite a young lad with obviously no customer skills, when checking out. I will now have to consider if I will ever stay again at an Accor hotel, if that is the type of staff that they are now employing. I booked 4 rooms for me and my four colleagues as I am an Accor Silver Card holder and used my points to cover part of my payment which gave me a 40 Euro Discount for the two night say on my room. It is a lovely hotel in a nice setting, but when I got to reception to check out, a couple of my colleagues were already there and advised me that the lad on reception was demanding 40 Euro's as this was an outstanding payment. Obviously the 40 Euro's he was demanding was my reward for being a good Accor member. However, even on showing him the e-mails for the booking confirmation that states nothing to pay at the hotel he was adamant that none of of us were leaving until the 40 Euro's was paid. With the breakfast room in close proximity I was conscious that other guests were listening and forming their opinions that maybe I was a crook not paying my bill. I have never been treated with such disrespect be a hotel receptionist in all the years I have spent travelling. Eventually he succumbed to his mistake and we were allowed to leave, but not before so much emotional damage had been cause. In a cut throat world of tourism Accor can only rectify the situation by an apology and assurances that this member of staff is removed from his job dealing front line with customers. Incidentally, most of the other staff at the hotel were not too bad, especially the young ladies at breakfast who always had a smile on their faces. Sorry Accor but you need to pull your socks up and act on this, before too many other guests get their trips ruined.

I stayed for only 1 night. The room was clean, but a little old fashioned. As it's directly located next to the highway, it's very noisy if you open the window. My room was on the side of the highway:)

There is no metro near the hotel but there are a bus 714 to the City Center. A big shopping mall nearby, you can take the bus there. Front desk is friendly and helpful, just ask. Value is good. Provide free parking. Buffet breakfast is good.