ibis Lisboa Sintra Hotel 2 stars

Customer review rating (ALL Rating) 4.4/5 4,495 reviews

ALLSAFE approved hotel

Information message

ibis Lisboa Sintra
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+ 11 Services

Hotel extras

  • Hotel ALLSAFE certified

  • The hotel is in the business center of Sintra 5 miles from historic center

  • The Estoril race track is 4.3 miles from the hotel

  • Breakfast available from 6:30 am to 12:00 pm

  • The hotel is 10.5 miles from the beaches of Cascais

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Lisboa Sintra

Av. Raul Solnado, 23 - 23A
Mem Martins
Nº de Registo:3063
2710-162 sintra
portugal

Fax: (+351)211582739


Check-in from 12h00

Check out up to 12h00

  • By plane

    AEROPORTO DE LISBOA At 24km / 14 miles

  • By train

    INTERFACE SINTRA At 6km / 3 miles

  • By train

    MEM MARTINS At 2km / 1 miles

GPS:38.780583, -9.354643

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar

I-PIZZA

Discover our My Tasty Menu; it's simple, healthy and delicious. There is a drinks and hot and cold light snack service that caters to all tastes. You can order at the bar or at reception 24/7 to enjoy whenever and wherever you like.

Our accommodation(s)

Our guest reviews for
ibis Lisboa Sintra

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,495 reviews

TripAdvisor Rating 4.0/5

903 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Staff rude and extremely impatient

TripAdvisor rating 1.0/5

afverissimo Couples - 19/11/2021 TripAdvisor review

We asked for a soup, breads and water at the Ibis Kitchen. As they have a limited menu and we are vegetarians, I ordered by Uber Eats a vegetarian food for us. When I got it and sat again with my boyfriend. The frontdesk was at our table and said we couldn't eat anything ordered outside the hotel. It was cold 13C and they just had an external area without proper roof and not heated. I said we couldn't eat outside freezing and he said it was not his business. Then we asked where was the rules about not eating food ordered outside and he said that's not written but it doesn't matter because there is anything allowing us to eat inside. We fell awful! I've been in many hotels of the Accor chain but that was our first terrible approach like that. Extremely intolerant because despite we did not agree him, we didn't refuse to obey "the rules". He suddenly showed up again while I was checking online about our rights as a costumer and he said he had called the hotel director whom assured the hotel rule to not allow us to eat inside Ibis Kitchen. The first point we're not deaf or people with a cognitive impairment , we did got the message at the first time, what we told him to leave us alone because we're not eating anything. I was just with the package on the table. I'm a Platinum Loyalty Client Program and I can't describe what disappointed treatment at this hotel. Diogo is a rude, impolite, impatient and unprofessional frontdesk. Surely we never come back to Ibis Lisboa Sintra hotel. We've registered our bad experience but we know that's probably a wasting of time book... It's not about the hotel rules it's about how you treat and approach your guests. It's about the professional way you can handle situations and not arguing costumer with harsh answers. We ended up having cold dinner at the hotel room because we're a couple and the room had only one chair. So as we appreciate some dignity when having dinner, we waited an extra chair. We consider eating food on the bedroom not our trip priority.

bed bugs

Customer review rating 3.0/5

Bea Couples - 05/10/2021 Confirmed reviews ALL

Everything was fine but I woke up with at least 10 bed bug bites which is unhygienic and unacceptable.

Prezada Sra.F. , Obrigado pelo seu comentário. Fazemos questão de tratar todos os nossos comentários com a maior seriedade e vamos investigar o assunto em conformidade. Atenciosamente, Carolina Aguardela

Friendly , good stay

Customer review rating 4.0/5

Mário L. Business - 19/09/2021 Confirmed reviews ALL

Staff very profissional and friendly Accommodations-room: -TV system very bad -AC not working , diverting air from outside to inside (exhausting fan)

Dear Mr L., Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards, Carolina Aguardela

Bad stay

Customer review rating 2.0/5

António T. Couples - 29/08/2021 Confirmed reviews ALL

All was good except there was not enough parking. I should have been told that there was not enough parking spaces.

Exmo Senhor T., Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no ibis Lisboa Sintra. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo facto queira aceitar as nossas sinceras desculpas. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Na expectativa de o acolher brevemente, queira aceitar os nossos melhores cumprimentos Carolina Aguardela

Good service

Customer review rating 4.0/5

S Families - 12/08/2021 Confirmed reviews ALL

I really enjoyed our stay however we had to ask to move bedrooms because of size and comfort.

Dear Guest, Thank you very much for your review, I am delighted that you enjoyed your visit to the Ibis Lisboa Sintra. I look forward to welcoming you back again soon. Kind regards, Carolina Aguardela

Good stay

Customer review rating 5.0/5

Marisa B. Couples - 23/07/2021 Confirmed reviews ALL

I was a bit nervous about staying at a hotel, because of COVID. But I felt save every time while staying at Ibis Sintra. The facilities were sanitized, the staff was really kind and the hotel was quiet.

Prezada Sra. , Agradecemos os seus amáveis ​​comentários e elogios. Temos muito gosto que tenha desfrutado da sua estadia e esperamos voltar a dar-lhe as boas vindas em breve. Atenciosamente, Carolina Aguardela

nice staff

Customer review rating 5.0/5

Anonymous Couples - 17/07/2021 Confirmed reviews ALL

stayed only for 1 night

Dear Guest, Thank you for taking the time to write a review. I am delighted that you enjoyed your visit to the Ibis Sintra. I look forward to seeing you again in the near future. Kind regards, Carolina Aguardela

Comfortable and quiet.

Customer review rating 5.0/5

Anonymous Couples - 15/07/2021 Confirmed reviews ALL

Very friendly staff and provided assistance.

Dear Guest, Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Carolina Aguardela

Useful and pleasant stay

Customer review rating 4.5/5

Andy B. Business - 29/05/2021 Confirmed reviews ALL

Staff were very welcoming.. Clean as usual and tables and chairs were well spaced apart. Breakfast items were pre-ordered the night before so no time was wasted collecting items in the morning. Easy parking. In easy commute to Lisbon city centre.

Dear Mrs. B., Many thanks for your kind review. I am glad my team made your stay enjoyable. Sincerely, Carolina Aguardela

Good stay

Customer review rating 4.0/5

Rui A. Solo - 17/04/2021 Confirmed reviews ALL

Check in and check out was fast, good wifi, the beds were comfortable and the air condition altough a little weak worked well

Estimado Sr. A. Muito obrigado pelo seu simpático comentário. A sua opinião é muito valorizada e a nossa equipa aprecia a confiança que depositou em nós. Esperamos voltar a dar-lhe as boas vindas em breve. Atenciosamente, Carolina Aguardela

Home away from home in Sintra during the pandemic

Customer review rating 4.0/5

J R. Families - 30/12/2020 Confirmed reviews ALL

The check in process was done diligently. The room was good and clean. The bathroom was clean and functional. The breakfast was very good,(you have to order what you want the night before). I felt safe during the whole stay.

Dear Mr. R., Thank you for taking the time to write a review. I am delighted that you enjoyed your visit to the Ibis Sintra. I look forward to seeing you again in the near future. Kind regards, Carolina Tavares

Great stay

Customer review rating 5.0/5

Daniel Business - 23/09/2020 Confirmed reviews ALL

Very professional. Nice staff. 5 stars

Dear Mr. Daniel, Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards, Carolina Tavares

Well located for the purpose

Customer review rating 5.0/5

Anonymous Business - 14/09/2020 Confirmed reviews ALL

As expexted. Nice and thoughtful employees. Felt safe

Dear Guest, Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Carolina Tavares

Sintra, the historical city.

TripAdvisor rating 4.0/5

asgo2006 Couples - 11/06/2019 TripAdvisor review

Ibis Sintra is a good hotel, in a location just a little far from the attractions. The instalations are good and the employees are friendly and helpfull. As in others Ibis hotels in Portugal, concerning the room air conditioning facilities, guest must have the option to choose if they want cooling or heating regardless the outside weather conditions. Unfortunately, inside the room, the air conditioning control is not available.

Good morning, Thank you for taking the time to write a review. I am delighted that you enjoyed your visit to the Ibis Sintra. I look forward to seeing you again in the near future. Kind regards, Carolina Tavares

Ibis Lisboa Sintra

TripAdvisor rating 4.0/5

Tony L Family - 10/03/2019 TripAdvisor review

Comfortable accommodation and welcoming, sympathetic and helpful staff. Sadly our stay was for two days to attend a funeral and for the second overnight we were able to book an additional room at very short notice to be with our grand children of 6, 9 and 10 years old, who thoroughly enjoyed there first stay in a hotel.

Good afternoon, Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Carolina Tavares

Business travel

TripAdvisor rating 3.0/5

PS273 Business - 24/09/2018 TripAdvisor review

The parking lot it’s to small And I parked the car in the street outside !!Hotel it’s ok the breakfast it’s ok as welll The food it’s not soo good , I think must have some cooked made . All the dish are frozen !!

Nice hotel to stay

TripAdvisor rating 4.0/5

markheydon Solo travel - 15/09/2018 TripAdvisor review

The Ibis Lisboa Sintra was a nice place to stay. The staff were nice and helpful. The hotel was clean and tidy the same as the room. The restaurant was ok for breakfast and evening meal. There was plenty of secure parking.

Ibis delivers

TripAdvisor rating 5.0/5

Therese V Solo travel - 02/06/2018 TripAdvisor review

This is the second time I have stayed at an Ibis. Both have been a good experience. Ibis offer excellent facilities, comfort and cleanliness at a reasonable price. A good experience. I will continue to use Ibis hotels when I travel.

Thank you very much for your review, I am delighted that you enjoyed your visit to the Ibis Sintra Hotel. I look forward to welcoming you back again soon. Kind regards, Carla Ramos

Typical Ibis experience

TripAdvisor rating 5.0/5

stasiaktomasz Solo travel - 08/04/2018 TripAdvisor review

No suprises, easy access to Sintra Centre (7 min drive), local mall, Decathlon. Comfy bed, everything clean. Only downstand I can think of is limited number of free parking spaces therefore I had to park in their basement garage that cost you 3E (could be better explained while booking). Other than that no problems, breakfast ok for Portugal. Good choice within the budget.

Thank you very much for your review, I am delighted that you enjoyed your visit to the Ibis Lisboa Sintra. I look forward to welcoming you back again soon. Kind regards, Carla Ramos

Home away from home in Sintra

TripAdvisor rating 4.0/5

Jorge R Couples - 19/12/2017 TripAdvisor review

Very good modern hotel.The rooms were clean and functional. The staff is friendly and professional. The breakfast is excellent. The hotel is in the middle of anywhere and requires that you have your own transport, to get there as well as explore the surrounding area.

Dear Jorge R., Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Pedro Pimenta

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