ibis Lisboa Sintra 2 stars

Customer review rating (ALL Rating) 4.3/5 1,249 reviews

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ibis Lisboa Sintra - Image 1
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Av. Raul Solnado, 23 - 23A, Mem Martins, 2710-162 SINTRA, Portugal

Description

Hotel extras

  • Hotel ALLSAFE certified

  • The hotel is in the business center of Sintra 5 miles from historic center

  • The Estoril race track is 4.3 miles from the hotel

  • Breakfast available from 6:30 am to 12:00 pm

  • The hotel is 10.5 miles from the beaches of Cascais

Our accommodation(s)

Hotel location

ibis Lisboa Sintra

Av. Raul Solnado, 23 - 23A, Mem Martins
2710-162 SINTRA
Portugal

GPS:38.780583, -9.354643

Telephone
+351 21 158 2730

Calls to a national
fixed network

Fax +351 21 158 2739

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

I-PIZZA

Discover our My Tasty Menu; it's simple, healthy and delicious. There is a drinks and hot and cold light snack service that caters to all tastes. You can order at the bar or at reception 24/7 to enjoy whenever and wherever you like.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,249 reviews

TripAdvisor Rating  4.0/5  944 reviews

Ibis Standard apart from Staff

Customer review rating 2.0/5

Fred Business - Confirmed reviews ALL

Advised about the late checkin (3 AM), when checked in asked if Uber Eats would deliver to that location, the recepcionist told me yes. Went to the bar waiting for food delivery and to enjoy my welcome drink, when food arrived I was told I had to go and eat outside as I was not allowed to eat food from the outside on their tables (AT 3AM wile raining). He never told me if the hotel had food or not. I was also told that I could not park at the Ibis, had to go and park at a paid car park.

Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Lisboa Sintra. We are sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Frois

All fine apart the "nearly" impossibility to park outside

Customer review rating 4.0/5

Maurizio Solo - Confirmed reviews ALL

It remains my choice for my stays in Sintra. Personnel is friendly and helpful. The hotel is clean and well maintained As all Ibis hotels, wall thickness and privacy go two different ways. My only complaint is that I wrote an email to the hotel nearly a months ago to get info about a long stay and they have never reply.

Dear Guest, Thank you for taking the time to write a review. I am delighted that you enjoyed your visit to the Ibis Sintra. I look forward to seeing you again in the near future. Kind regards, Anecy Sousa

Great stay and friendly hotel staff!

Customer review rating 5.0/5

Mike B. Families - Confirmed reviews ALL

Our family of 4 with two small kids had a nice time at the hotel. I definitely recommend!

Dear MICHAEL B., Thank you for taking the time to write a review. I am delighted that you enjoyed your visit to the Ibis Sintra. I look forward to seeing you again in the near future. Kind regards, Anecy Sousa

Clean rooms

Customer review rating 4.0/5

M Couples - Confirmed reviews ALL

Rooms are good and clean, including bathroom, but there is nothing much to do in the area on a walking distance.

Dear Mr. Marcelinus, We very much appreciate your comments regarding your stay at the ibis Lisboa Sintra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anecy Sousa

Good stay

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Good stay, good reception. Awesome performance by Margarida, clarifying all the doubts. Thank you. Continue with great work.

Dear Mr. Simão, We very much appreciate your comments regarding your stay at the ibis Lisboa Sintra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Margarida was happy to have contributed to her stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anecy Sousa

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Other web-users rate our hotel

  • 390 reviews 7.1/10 Location
  • 630 reviews 5.6/10 Room
  • 511 reviews 8.3/10 Service
  • 15 reviews 6.2/10 WiFi
  • 348 reviews 7.4/10 Breakfast
  • 290 reviews 6.9/10 Cleanliness
  • 242 reviews 5.3/10 Value

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Portuguese book of claims

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.