ibis Lisboa Sintra Hotel 2 stars

Customer review rating 4.4/5 4,203 reviews

ALLSAFE approved hotel

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ibis Lisboa Sintra
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+ 16 Services

Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 3

  • Advantage 4

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Shoe shine machine
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
Leisure and activities
  • Golf course 18 holes (nearby)Paying
Business services
  • Self service business centre
  • Copy/print service availablePaying
Information message

Hotel location

ibis Lisboa Sintra

Av. Raul Solnado, 23 - 23A
Mem Martins
Nº de Registo:3063
2710-162 sintra
portugal

Tel: +351211582730

Fax: (+351)211582739


Check-in from 12h00

Check out up to 12h00

  • By plane

    AEROPORTO DE LISBOA At 24km / 14 miles

  • By train

    INTERFACE SINTRA At 6km / 3 miles

  • By train

    MEM MARTINS At 2km / 1 miles

GPS :38.780583, -9.354643

Our accommodation(s)

Room with 1 double bed equipped with the new bedding

Accessible room
  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Room with 2 single beds equipped with the new bedding

Accessible room
  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Room with 1 double bed + 1 extra bed equipped with the new bedding

Accessible room
  • Max. number of persons: 3
  • Area: From 17 / 183 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

I-PIZZA

Type of cuisine: Other cooking style

Discover our My Tasty Menu; it's simple, healthy and delicious. There is a drinks and hot and cold light snack service that caters to all tastes. You can order at the bar or at reception 24/7 to enjoy whenever and wherever you like.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

The bar: a cozy place to meet up with friends at any time of day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Lisboa Sintra

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,203 reviews

tripadvisor

TripAdvisor Rating 4.0/5

889 reviews

Home away from home in Sintra during the pandemic

Customer review rating 4.0/5

J R. Families - 30/12/2020 Confirmed reviews ALL

The check in process was done diligently. The room was good and clean. The bathroom was clean and functional. The breakfast was very good,(you have to order what you want the night before). I felt safe during the whole stay.

Dear Mr. R., Thank you for taking the time to write a review. I am delighted that you enjoyed your visit to the Ibis Sintra. I look forward to seeing you again in the near future. Kind regards, Carolina Tavares

Great stay

Customer review rating 5.0/5

Daniel Business - 23/09/2020 Confirmed reviews ALL

Very professional. Nice staff. 5 stars

Dear Mr. Daniel, Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards, Carolina Tavares

Well located for the purpose

Customer review rating 5.0/5

Anonymous Business - 14/09/2020 Confirmed reviews ALL

As expexted. Nice and thoughtful employees. Felt safe

Dear Guest, Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Carolina Tavares

Good stay

Customer review rating 5.0/5

Antonio T. Families - 19/08/2020 Confirmed reviews ALL

clean, well located, and a great view of Sintra.

Prezado Sr. T., Agradecemos os seus amáveis ​​comentários e elogios. Temos muito gosto que tenha desfrutado da sua estadia e esperamos voltar a dar-lhe as boas vindas em breve. Atenciosamente, Carolina Tavares

Great breakfast

Customer review rating 4.5/5

Saija M. Business - 12/03/2020 Confirmed reviews ALL

Clean room and hotel, parking, friendly and efficient service, easy check in and check out

Dear Guest, Thanks for your review. I am glad you had a good stay with us. See you on your next trip hopefully! Kind regards, Carolina Tavares

good stay, noisy.

Customer review rating 3.5/5

Nt Business - 26/02/2020 Confirmed reviews ALL

In room you listen to the AVAC machines outside the hotel.

Dear Guest, Thank you very much for your review, I am delighted that you enjoyed your visit to the Ibis Lisboa Sintra. I look forward to welcoming you back again soon. Kind regards, Carolina Tavares

Enjoyable

Customer review rating 4.0/5

Mario L. Business - 21/02/2020 Confirmed reviews ALL

Always returning ... there is a reason ...it’s a pleasant and friendly place

Prezado Sr l.. , Muito obrigado pelo seu simpático comentário. A sua opinião é muito valorizada e a nossa equipa aprecia a confiança que depositou em nós. Esperamos voltar a dar-lhe as boas vindas em breve. Atenciosamente, Carolina Tavares

Friendly and welcoming

Customer review rating 4.0/5

Anonymous Couples - 19/02/2020 Confirmed reviews ALL

Well-located for visiting Sintra and Cascais. Great breakfast. Friendly, helpful staff. Restaurant and bar good. Bedroom was a little too warm for us.

Dear Guest, Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards, Carolina Tavares

Convenient location - good value for money

Customer review rating 4.0/5

Eva Couples - 23/01/2020 Confirmed reviews ALL

Overall satisfied. The room was In good condition and very clean. The staff was friendly. It was good value for money and in a good location to sintra, if you have a car. My only 2 suggestions would be to change the pillows as they were too soft for our taste, and to have a small fridge in the bedroom, so that we can store eg milk, water etc.

Dear Guest, Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards, Carolina Tavares

No comentes

Customer review rating 4.0/5

Mario L. Business - 16/01/2020 Confirmed reviews ALL

Satisfactory

Prezado Sr. L. , Obrigado pelo seu comentário. Estamos muito satisfeitos por saber que a sua estadia no Hotel Ibis Sintra foi do seu agrado. Esperamos voltar a dar-lhe as boas vindas em breve. Atenciosamente, Carolina Tavares

Would stay again!

Customer review rating 4.5/5

Davoe Families - 04/01/2020 Confirmed reviews ALL

Everything was fine. The room was small for 3, but we stayed for 1 night only. Excellent breakfast. A car needed, the hotel is outside Sintra!

Dear Guest, Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Carolina Tavares

Razoavel

Customer review rating 3.0/5

Rui M. Couples - 03/01/2020 Confirmed reviews ALL

Razoavel e satisfatoria.

Prezado Sr. , Obrigado por nos dar um pouco do seu tempo para escrever um comentário. Temos muito gosto que tenha desfrutado da sua estadia e esperamos voltar a dar-lhe as boas vindas em breve. Atenciosamente, Carolina Tavares

Convenient overnight

Customer review rating 5.0/5

Pedro S. Solo - 13/12/2019 Confirmed reviews ALL

Very good location, fair price, comfortable room and a great breakfast.

Dear Mr. S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Ramos

Best option on the way to Sintra

Customer review rating 4.5/5

Giulio Business - 12/12/2019 Confirmed reviews ALL

Usual customer at this hotel. Easy check in/out procedures. Breakfast is fine, appreciate you offer Gelatina. Parking Is useful in the area.

Dear V., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Ramos

Pleasant

Customer review rating 4.0/5

Mario L. Business - 08/12/2019 Confirmed reviews ALL

Friendly and pleasant

Prezado Sr. , Obrigado por nos dar um pouco do seu tempo para escrever um comentário. Temos muito gosto que tenha desfrutado a sua estadia e esperamos voltar a dar-lhe as boas vindas em breve. Atenciosamente, Carolina Tavares

Room too warm, enjoyed the breakfast

Customer review rating 3.5/5

Anonymous Families - 06/12/2019 Confirmed reviews ALL

Room was clean and breakfast was really good. The only thing was the room temperature. Unable to adjust temperature from room and it was very warm. We didn't get to sleep comfortably.

Dear Guest, Thank you for your comments, we can assure you that the matter is being looked into and will be dealt with accordingly. Kind regards, Carolina Tavares

Great stay, as usual!

Customer review rating 4.5/5

Luis D. E. S. Families - 03/12/2019 Confirmed reviews ALL

Everything went fine until we got charged for Municipality Tax and Garage Parking

Prezado Sr. , Muito obrigado pela sua opinião e pelo tempo que teve para a avaliação. Esperamos voltar a dar-lhe as boas vindas em breve. Atenciosamente, Carolina Tavares

Excellent!

Customer review rating 4.5/5

Joaquim R. Solo - 18/11/2019 Confirmed reviews ALL

Relaxing stay. Very clean room.

Dear Mr. R., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Ramos

An ideal first night stop on arrival in Lisbon

Customer review rating 4.5/5

Paul Couples - 05/11/2019 Confirmed reviews ALL

The stay met all of our objectives. It was easy to drive to from the airport and well placed for a first visit to Sintra Palace the following day. We enjoyed a clean comfortable room and a good breakfast.

Dear Guest, Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Sincerely, Carolina Tavares

Pasan de todo.

Customer review rating 1.5/5

Zolibeth B. Families - 04/11/2019 Confirmed reviews ALL

It was my first time at this property and I must say that unfortunately was not pleased. The front desk agent was polite and the check in process was OK. I booked a triple room and I received a wheelchair accesible communicating room; the bathroom shower had mold everywhere, there was no hand towel and the chair inside the shower was missing a leg cap, that hurt me when I slipped and touched it by mistake. The A/A did not provide cool air as it should when placed at 10°C, but heat. So we were unable to rest that night. I attempt to present a formal complaint at the front desk and they said unfortunately they have no other room available to fit our family. No claims book or money refund to go somewhere else. I Sent an email with my experience and still no answer from the management. The breakfast was great and the parking (paid service) was OK too. Unfortunately I didn't feel an appreciated guest as nobody seemed to care if we were comfortable or not.

Dear ZOLIBETH B., Thank you for your comments, we can assure you that the matter is being looked into and will be dealt with accordingly. Kind regards, Carolina Tavares

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