ibis Lisboa Sintra Hotel 2 stars

Customer review rating 4.4/5 4,023 reviews
ibis Lisboa Sintra
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+ 16 Services
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Room 1

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Children's age

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Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 3

  • Advantage 4

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Shoe shine machine
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Golf course 18 holes (Nearby)
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Lisboa Sintra

Av. Raul Solnado, 23 - 23A
Mem Martins
Nº de Registo:3063
2710-162
sintra
portugal

Check-in from 12h00

Check out up to 12h00

  • By plane

    AEROPORTO DE LISBOA At 24km / 14 miles

  • By train

    INTERFACE SINTRA At 6km / 3 miles

  • By train

    MEM MARTINS At 2km / 1 miles

GPS :38.780583, -9.354643

Our accommodations

Accessible room

Room with 1 double bed equipped with the new bedding

  • Max. number of persons: 2
  • Area: From 17
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone
Accessible room

Room with 2 single beds equipped with the new bedding

  • Max. number of persons: 2
  • Area: From 17
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone
Accessible room

Room with 1 double bed + 1 extra bed equipped with the new bedding

  • Max. number of persons: 3
  • Area: From 17
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

I-PIZZA

Type of cuisine: Other cooking style

Discover our My Tasty Menu; it's simple, healthy and delicious. There is a drinks and hot and cold light snack service that caters to all tastes. You can order at the bar or at reception 24/7 to enjoy whenever and wherever you like.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

The bar: a cozy place to meet up with friends at any time of day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Lisboa Sintra

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,023 reviews

tripadvisor

TripAdvisor Rating 4.0/5

884 reviews

Convenient location - good value for money

Customer review rating 4.4/5

Eva Couples - 23/01/2020 Confirmed reviews ALL

Overall satisfied. The room was In good condition and very clean. The staff was friendly. It was good value for money and in a good location to sintra, if you have a car. My only 2 suggestions would be to change the pillows as they were too soft for our taste, and to have a small fridge in the bedroom, so that we can store eg milk, water etc.

Dear Guest, Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards, Carolina Tavares

No comentes

Customer review rating 4.4/5

Mario L. Business - 16/01/2020 Confirmed reviews ALL

Satisfactory

Prezado Sr. L. , Obrigado pelo seu comentário. Estamos muito satisfeitos por saber que a sua estadia no Hotel Ibis Sintra foi do seu agrado. Esperamos voltar a dar-lhe as boas vindas em breve. Atenciosamente, Carolina Tavares

Would stay again!

Customer review rating 4.4/5

Davoe Families - 04/01/2020 Confirmed reviews ALL

Everything was fine. The room was small for 3, but we stayed for 1 night only. Excellent breakfast. A car needed, the hotel is outside Sintra!

Dear Guest, Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Carolina Tavares

Razoavel

Customer review rating 4.4/5

Rui M. Couples - 03/01/2020 Confirmed reviews ALL

Razoavel e satisfatoria.

Prezado Sr. , Obrigado por nos dar um pouco do seu tempo para escrever um comentário. Temos muito gosto que tenha desfrutado da sua estadia e esperamos voltar a dar-lhe as boas vindas em breve. Atenciosamente, Carolina Tavares

Convenient overnight

Customer review rating 4.4/5

Pedro S. Solo - 13/12/2019 Confirmed reviews ALL

Very good location, fair price, comfortable room and a great breakfast.

Dear Mr. S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Ramos

Best option on the way to Sintra

Customer review rating 4.4/5

Giulio Business - 12/12/2019 Confirmed reviews ALL

Usual customer at this hotel. Easy check in/out procedures. Breakfast is fine, appreciate you offer Gelatina. Parking Is useful in the area.

Dear V., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Ramos

Pleasant

Customer review rating 4.4/5

Mario L. Business - 08/12/2019 Confirmed reviews ALL

Friendly and pleasant

Prezado Sr. , Obrigado por nos dar um pouco do seu tempo para escrever um comentário. Temos muito gosto que tenha desfrutado a sua estadia e esperamos voltar a dar-lhe as boas vindas em breve. Atenciosamente, Carolina Tavares

Room too warm, enjoyed the breakfast

Customer review rating 4.4/5

Anonymous Families - 06/12/2019 Confirmed reviews ALL

Room was clean and breakfast was really good. The only thing was the room temperature. Unable to adjust temperature from room and it was very warm. We didn't get to sleep comfortably.

Dear Guest, Thank you for your comments, we can assure you that the matter is being looked into and will be dealt with accordingly. Kind regards, Carolina Tavares

Great stay, as usual!

Customer review rating 4.4/5

Luis D. E. S. Families - 03/12/2019 Confirmed reviews ALL

Everything went fine until we got charged for Municipality Tax and Garage Parking

Prezado Sr. , Muito obrigado pela sua opinião e pelo tempo que teve para a avaliação. Esperamos voltar a dar-lhe as boas vindas em breve. Atenciosamente, Carolina Tavares

Excellent!

Customer review rating 4.4/5

Joaquim R. Solo - 18/11/2019 Confirmed reviews ALL

Relaxing stay. Very clean room.

Dear Mr. R., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Ramos

An ideal first night stop on arrival in Lisbon

Customer review rating 4.4/5

Paul Couples - 05/11/2019 Confirmed reviews ALL

The stay met all of our objectives. It was easy to drive to from the airport and well placed for a first visit to Sintra Palace the following day. We enjoyed a clean comfortable room and a good breakfast.

Dear Guest, Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Sincerely, Carolina Tavares

Pasan de todo.

Customer review rating 4.4/5

Zolibeth B. Families - 04/11/2019 Confirmed reviews ALL

It was my first time at this property and I must say that unfortunately was not pleased. The front desk agent was polite and the check in process was OK. I booked a triple room and I received a wheelchair accesible communicating room; the bathroom shower had mold everywhere, there was no hand towel and the chair inside the shower was missing a leg cap, that hurt me when I slipped and touched it by mistake. The A/A did not provide cool air as it should when placed at 10°C, but heat. So we were unable to rest that night. I attempt to present a formal complaint at the front desk and they said unfortunately they have no other room available to fit our family. No claims book or money refund to go somewhere else. I Sent an email with my experience and still no answer from the management. The breakfast was great and the parking (paid service) was OK too. Unfortunately I didn't feel an appreciated guest as nobody seemed to care if we were comfortable or not.

Dear ZOLIBETH B., Thank you for your comments, we can assure you that the matter is being looked into and will be dealt with accordingly. Kind regards, Carolina Tavares

Great hotel, good shower and breakfast

Customer review rating 4.4/5

Nico B. Friends - 21/10/2019 Confirmed reviews ALL

Nice room, good bed, friendly people, good shower, great breakfast

Dear Mr. B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and we hope to see you again very soon. Sincerely, Carla Ramos

Just as we needed

Customer review rating 4.4/5

Matb Couples - 18/10/2019 Confirmed reviews ALL

Great parking, easy taxi/Uber to city. Nice room comfortable bed

Dear Guest, Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards, . Sincerely, Carolina Tavares

Mr

Customer review rating 4.4/5

Anonymous Couples - 06/10/2019 Confirmed reviews ALL

Excellent, as expected.

Dear MANDALIN S., We very much appreciate your comments regarding your stay at the ibis Lisboa Sintra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carla Ramos

Mr J D.

Customer review rating 4.4/5

J D. Business - 02/10/2019 Confirmed reviews ALL

Nice place friendly staff

Dear JOSE D., We very much appreciate your comments regarding your stay at the ibis Lisboa Sintra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carla Ramos

parking

Customer review rating 4.4/5

José Business - 30/09/2019 Confirmed reviews ALL

Breve

Estimado CANO AGUILAR J., Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en ibis Lisboa Sintra. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Carla Ramos
Customer review rating 4.4/5

Jose D. S. Couples - 28/09/2019 Confirmed reviews ALL

Good stay breakfast no much variety

Dear ISABEL H., Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards, Carolina Tavares

To far from everything.

Customer review rating 4.4/5

Mario S. Couples - 26/09/2019 Confirmed reviews ALL

The stay was nice, but a bit far from the downtown, room was clean, staff was friendly. It stated there was free parking, but what they didn’t mention was, it’s limited and if there’s none outside you pay to park underground. Sad to know.

Dear MARIO S., We very much appreciate your comments regarding your stay at the ibis Lisboa Sintra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carolina Tavares
Customer review rating 4.4/5

Fidel S. Friends - 20/09/2019 Confirmed reviews ALL

The staff was very friendly.

Dear FIDEL S., We very much appreciate your comments regarding your stay at the ibis Lisboa Sintra. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, CArla Ramos
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