All hotels in SETUBAL

ibis Setubal Hotel 2 stars

Customer review rating 4.3/5 3,177 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

ibis Setubal
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+ 19 Services
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Hotel extras

  • 24-HOUR RECEPTION DESK BUFFET BREAKFAST SERVED UNTIL MIDDAY

  • FREE WIFI THROUGHOUT THE HOTEL

  • OUTDOOR SWIMMING POOL

  • Advantage 4

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
Leisure and activities
  • Outdoor unheated pool
  • Outdoor playground for children
  • Boat excursions (Nearby)
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 3 meeting room(s)
  • Self service business centre
Information message

Hotel location

ibis Setubal

Rua Cidade do Porto Seguro
Alto da Guerra
Nº de Registo:322
2914-518
setubal
portugal

Tel: +351265700900

Fax: (+351)265/700909


Check-in from 12h00

Check out up to 12h00

  • RODOVIARIA DE SETUBAL :  SETUBAL

  • By plane

    FARO AIRPORT At 255km / 159.38 miles

  • By plane

    LISBOA At 50km / 31.25 miles

  • By plane

    PORTO FRANCISCO SA CARNEIRO At 392km / 245 miles

  • By boat

    FERRY-BOAT PARA TROIA At 5km / 3.11 miles

  • By car

    MARATECA At 20km / 12.5 miles

  • By car

    SETUBAL At 2.5km / 1.56 miles

  • By train

    ESTACAO DE SETUBAL At 5km / 3.11 miles

  • By train

    SETUBAL At 5km / 3.11 miles

GPS :38.538489, -8.837867

Our accommodation(s)

Warm, modern  en comfortabel, met een zacht bed en een functionele badkamer. De kamer beschikt over alles om u thuis te laten voelen

Room with 1 double bed equipped with the new bedding

  • Max. number of persons: 2
  • Area: From 14 m² / 151 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Room with 2 single beds equipped with the new bedding

  • Max. number of persons: 2
  • Area: From 18 m² / 194 sq ft
  • Views: Courtyard View, City View *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Room with 1 double bed + 1 extra bed equipped with the new bedding

  • Max. number of persons: 3
  • Area: From 18 m² / 194 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
Rooms

Our restaurants and bars

MENU MY TASTY

Type of cuisine: Other cooking style

Discover our My Tasty Menu; it's simple, healthy and delicious. There is a drinks and hot and cold light snack service that caters to all tastes. You can order at the bar or at reception 24/7 to enjoy whenever and wherever you like.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR MY TASTY MENU

Non contractual photo

The Bar: a friendly place to get together at any time of day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 60 m²

  • Maximum capacity: 50 people

Find out more

Our guest reviews for
ibis Setubal

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

3,177 reviews

tripadvisor

TripAdvisor Rating 3.5/5

517 reviews

Very very basic

Customer review rating 4.3/5

Tomasz Solo - 05/10/2020 Confirmed reviews ALL

When my wife asked me wat was the hotel like upon my return. I had only one word to describe it. It was like a prison. The state of the room

Dear customer , Thank you for taking the time to tell us about your experience at the ibis Setubal. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hugo Martinho Director Hotel / General Manager /Directeur Hotel Hotel IBIS SETÚBAL Rua Cidade do Porto Seguro - Alto Guerra - 29… Setúbal - Portugal Tlf.: +35… 900 - Fax : +35… 909 H1… ibishotel.com

Boa estadia

Customer review rating 4.3/5

Anonymous Business - 28/09/2020 Confirmed reviews ALL

5*. Correspondeu as expectativas

Prezado Hóspede , Agradecemos os seus comentários no seguimento da sua estada no ibis Setubal. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Hugo Martinho Director Hotel / General Manager /Directeur Hotel Hotel IBIS SETÚBAL Rua Cidade do Porto Seguro - Alto Guerra - 29… Setúbal - Portugal Tlf.: +35… 900 - Fax : +35… 909 H1… ibishotel.com

Well priced hotel

Customer review rating 4.3/5

Nerissa Couples - 27/09/2020 Confirmed reviews ALL

The hotel itself is newly decorated in the hallways. The bathroom was very nice and modern. The rooms themselves could do with a bit of modernization. The bed was really really comfortable. Hotel was quiet. It's located outside of setubal so you need a car to get around.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hugo Martinho Director Hotel / General Manager /Directeur Hotel Hotel IBIS SETÚBAL Rua Cidade do Porto Seguro - Alto Guerra - 29… Setúbal - Portugal Tlf.: +35… 900 - Fax : +35… 909 H1… ibishotel.com

disappointing

Customer review rating 4.3/5

Ian E. Friends - 21/09/2020 Confirmed reviews ALL

I was woken between 6.30 and 7.30 each morning by a rooster big chicken. Even in the afternoon I heard the rooster. I stayed for 5 nights and wanted a restful quiet stay. I was offered to change the room but didn't want the upheaval. When I checked in i asked the receptionist twice for a quiet room. His response was 'come see me if you have problems'. Should have guessed there was a problem and moved hotels

Dear Customer , Thank you for taking the time to tell us about your experience at the ibis Setubal. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hugo Martinho Director Hotel / General Manager /Directeur Hotel Hotel IBIS SETÚBAL Rua Cidade do Porto Seguro - Alto Guerra - 29… Setúbal - Portugal Tlf.: +35… 900 - Fax : +35… 909 H1… ibishotel.com

Needing renovation

Customer review rating 4.3/5

Anonymous Couples - 03/09/2020 Confirmed reviews ALL

Staff was nice, but they could be more trainned. For instance, serving breakfast they could control customers in a better way. Example: clean breakfast desk after each customer been there; not giving cinamon to customer to use it; having tables cleared marked as "clean&ready to use"; avoiding to move an huge cortain from old breakfast room while customers are just nearby having breakfast; door to the outside should be unlock so people did not have to hand-touch it to open it; tables outside were frequently with leftovers from other clients; On hotel side, ash-trays should be totally removed during pandemic situation and smoking outside also to allow customers to have the option to have breakfast outside in a smoke free enviroment. We opted to always have "not disturb" sign at our room, so only us were in/out of that space. House keeping was keen to give us towels when we asked. This should be proposed to customers as an option. Hotel needs to be refurbished but it is an ok hotel for a business trip. I have booked via phone, but there was an email requesting an online checking with a deadline. That is a totally murder of simplicity.

Dear customer , Thank you for taking the time to tell us about your experience at the ibis Setubal. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hugo Martinho Director Hotel / General Manager /Directeur Hotel Hotel IBIS SETÚBAL Rua Cidade do Porto Seguro - Alto Guerra - 29… Setúbal - Portugal Tlf.: +35… 900 - Fax : +35… 909 H1… ibishotel.com

Boa estadia como é habitual

Customer review rating 4.3/5

Francisco M. Business - 30/08/2020 Confirmed reviews ALL

Agradavel e sem incidentes

Prezado hóspede, Obrigado por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente muito em breve em nosso hotel! Atenciosamente, Hugo Martinho Director Hotel / General Manager /Directeur Hotel Hotel IBIS SETÚBAL Rua Cidade do Porto Seguro - Alto Guerra - 29… Setúbal - Portugal Tlf.: +35… 900 - Fax : +35… 909 H1… ibishotel.com

Excellent service and very friendly employees, a little bit far from the city centre

Customer review rating 4.3/5

Camila P. Couples - 11/08/2020 Confirmed reviews ALL

Although it is quite far from the city centre, it is easy to access by car. Just a mention of how nice was the woman delivering the Breakfast! Thank you so much. The breakfast was superb, everything fresh and yummy I really enjoyed it. I would have liked to eat some fruit, maybe there were but I didnt see and therefore neither asked for it. Bedroom clean, thank you for the new pair of towels, AIR conditioner great. All in all REALLY GOOD experience.

Dear Guest , We very much appreciate your comments regarding your stay at the ibis Setubal. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hugo Martinho Director Hotel / General Manager /Directeur Hotel Hotel IBIS SETÚBAL Rua Cidade do Porto Seguro - Alto Guerra - 29… Setúbal - Portugal Tlf.: +35… 900 - Fax : +35… 909 H1… ibishotel.com

Good experience

Customer review rating 4.3/5

Joao S. Families - 01/08/2020 Confirmed reviews ALL

A very nice weekend in quiet but very nice hotel.

Dear Customer , We very much appreciate your comments regarding your stay at the ibis Setubal. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hugo Martinho Director Hotel / General Manager /Directeur Hotel Hotel IBIS SETÚBAL Rua Cidade do Porto Seguro - Alto Guerra - 29… Setúbal - Portugal Tlf.: +35… 900 - Fax : +35… 909 H1… ibishotel.com

Quiet and Nice

TripAdvisor rating 3.5/5

89d073 Solo travel - 19/02/2020 TripAdvisor review

Still with single use plastic. Reception staff very useful and friendly. Room window very dirty, in need of a very hard cleaning. But the room was clean and very quiet and nice and sunny. Overall the hotel was better than i expected.

Quiet, good value, excellent friendly staff and clean comfortable rooms.

Customer review rating 4.3/5

John F. Couples - 23/01/2020 Confirmed reviews ALL

Very pleased with Setubel ISIS. The price for having a dog in Portugal is however far too expensive and is the most expensive we have found in Europe. We have stayed with IBIS hundreds of times because we travel with our well behaved dog and in France and Spain the cost is less than half. The management at Setubal recognize this and discounted the cost of stay to reflect the high cost of having a dog. Full marks to them. and we will look forward to staying there again.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hugo Martinho Director Hotel / General Manager /Directeur Hotel Hotel IBIS SETÚBAL Rua Cidade do Porto Seguro - Alto Guerra - 29… Setúbal - Portugal Tlf.: +35… 900 - Fax : +35… 909 H1… ibishotel.com

It was Satisfying

Customer review rating 4.3/5

Rodrigo T. Couples - 07/01/2020 Confirmed reviews ALL

All the employees were super nice and helpful but in the room the Internet didn´t work very well and in the shower the tap was broke wich made bath a lot harder.

Dear Customer , Thank you for taking the time to tell us about your experience at the ibis Setubal. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hugo Martinho Director Hotel / General Manager /Directeur Hotel Hotel IBIS SETÚBAL Rua Cidade do Porto Seguro - Alto Guerra - 29… Setúbal - Portugal Tlf.: +35… 900 - Fax : +35… 909 H1… ibishotel.com

Short stay

Customer review rating 4.3/5

C U. Business - 29/12/2019 Confirmed reviews ALL

Only one night stay in this hotel. As in any Ibis hotel you can expect what you are used to from Ibis hotels. The evening meals are not home made, but they do their best to make it a treat for you. Breakfast buffet has a more than usual choice compared with other European Ibis hotels. What is good in Portugal is the bread rolls. Always enjoyed them!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hugo Martinho Director Hotel / General Manager /Directeur Hotel Hotel IBIS SETÚBAL Rua Cidade do Porto Seguro - Alto Guerra - 29… Setúbal - Portugal Tlf.: +35… 900 - Fax : +35… 909 H1… ibishotel.com

limpio y confortable

Customer review rating 4.3/5

Victor M. Families - 15/12/2019 Confirmed reviews ALL

limpio y confortable

Estimado Huésped, Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Hugo Martinho Director Hotel / General Manager /Directeur Hotel Hotel IBIS SETÚBAL Rua Cidade do Porto Seguro - Alto Guerra - 29… Setúbal - Portugal Tlf.: +35… 900 - Fax : +35… 909 H1… ibishotel.com

Comfortable It was

Customer review rating 4.3/5

Anonymous Solo - 04/12/2019 Confirmed reviews ALL

It was a good experience. Friendly Staff. Comfortable accommodations. I had a very good ninght sleep, a very good rest. And a nice breakfast. Good disable parking.

Prezado hóspede, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, Hugo Martinho Director Hotel / General Manager /Directeur Hotel Hotel IBIS SETÚBAL Rua Cidade do Porto Seguro - Alto Guerra - 29… Setúbal - Portugal Tlf.: +35… 900 - Fax : +35… 909 H1… ibishotel.com

Nice pleasant stay

Customer review rating 4.3/5

Anonymous Families - 25/11/2019 Confirmed reviews ALL

All was very good. The new accommodations were an improvement over the old ones, and the fresh juice is really great to have during breakfast.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hugo Martinho Director Hotel / General Manager /Directeur Hotel Hotel IBIS SETÚBAL Rua Cidade do Porto Seguro - Alto Guerra - 29… Setúbal - Portugal Tlf.: +35… 900 - Fax : +35… 909 H1… ibishotel.com

qUIET LOCATION

Customer review rating 4.3/5

C. U. Business - 22/11/2019 Confirmed reviews ALL

Hotel is situated near main roads and is easy to reach by car. It is as you expect from the Ibis brand, comfortable rooms, internet works fine and dinner is ok.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hugo Martinho Director Hotel / General Manager /Directeur Hotel Hotel IBIS SETÚBAL Rua Cidade do Porto Seguro - Alto Guerra - 29… Setúbal - Portugal Tlf.: +35… 900 - Fax : +35… 909 H1… ibishotel.com

Worst ever

Customer review rating 4.3/5

Scot Y. Couples - 03/11/2019 Confirmed reviews ALL

We arrived because Accor website and hotel website advertised air conditioning. Now I understand it was 1 November, but it was still 25c. The room smelled like a dirty ashtray. When you turned the room controller to cool all you got was hot air. We went back to reception and they said the building was switched to heat that day and cold air not possible. She said she could give us a “fresher” room but could not do anything about the heat. We decided not to stay. I am still waiting for my credit card to be credited for the cancellation.

Dear customer, Thank you for taking the time to tell us about your experience at the ibis Setubal. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hugo Martinho Director Hotel / General Manager /Directeur Hotel Hotel IBIS SETÚBAL Rua Cidade do Porto Seguro - Alto Guerra - 29… Setúbal - Portugal Tlf.: +35… 900 - Fax : +35… 909 H1… ibishotel.com

Not the greatest ibis hotel I have stayed but great customer service

Customer review rating 4.3/5

Fausto T. Families - 20/10/2019 Confirmed reviews ALL

I stayed in a hotel for a short break, and what had attracted our family was the pool, on which was very cold water, we couldn’t enjoyed it really but it’s kind of understandable because the weather wasn’t really good, but good tip if could have a heated pool but what really disappointed us was folded single bed and the extra blanked which was horrible. What really was satisfied was the great customer service from the staff.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Hugo Martinho Director Hotel / General Manager /Directeur Hotel Hotel IBIS SETÚBAL Rua Cidade do Porto Seguro - Alto Guerra - 29… Setúbal - Portugal Tlf.: +35… 900 - Fax : +35… 909 H1… ibishotel.com

Excellent staff,very helpful.

Customer review rating 4.3/5

Maureen Couples - 08/10/2019 Confirmed reviews ALL

Good location.Very clean.Only complaint was that the mattress was very soft as I have back problems.My husband had no complaints.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hugo Martinho Director Hotel / General Manager /Directeur Hotel Hotel IBIS SETÚBAL Rua Cidade do Porto Seguro - Alto Guerra - 29… Setúbal - Portugal Tlf.: +35… 900 - Fax : +35… 909 H1… ibishotel.com

Comfortable and great customer service

Customer review rating 4.3/5

Swiston A. Couples - 04/10/2019 Confirmed reviews ALL

We stayed for 6 nights and arrived past midnight. Yet we were given a warm welcome by your night team. All the staff were very courteous and helpful. My wife and myself both work for Novotel London and we were amazed by the level of customer service we received. Overall been an awesome stay. Thank you all

Dear Customer , We very much appreciate your comments regarding your stay at the ibis Setubal. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hugo Martinho Director Hotel / General Manager /Directeur Hotel Hotel IBIS SETÚBAL Rua Cidade do Porto Seguro - Alto Guerra - 29… Setúbal - Portugal Tlf.: +35… 900 - Fax : +35… 909 H1… ibishotel.com

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