ibis Setubal Hotel 2 stars

Staff was nice, but they could be more trainned. For instance, serving breakfast they could control customers in a better way. Example: clean breakfast desk after each customer been there; not giving cinamon to customer to use it; having tables cleared marked as "clean&ready to use"; avoiding to move an huge cortain from old breakfast room while customers are just nearby having breakfast; door to the outside should be unlock so people did not have to hand-touch it to open it; tables outside were frequently with leftovers from other clients; On hotel side, ash-trays should be totally removed during pandemic situation and smoking outside also to allow customers to have the option to have breakfast outside in a smoke free enviroment. We opted to always have "not disturb" sign at our room, so only us were in/out of that space. House keeping was keen to give us towels when we asked. This should be proposed to customers as an option. Hotel needs to be refurbished but it is an ok hotel for a business trip. I have booked via phone, but there was an email requesting an online checking with a deadline. That is a totally murder of simplicity.

Agradavel e sem incidentes

Although it is quite far from the city centre, it is easy to access by car. Just a mention of how nice was the woman delivering the Breakfast! Thank you so much. The breakfast was superb, everything fresh and yummy I really enjoyed it. I would have liked to eat some fruit, maybe there were but I didnt see and therefore neither asked for it. Bedroom clean, thank you for the new pair of towels, AIR conditioner great. All in all REALLY GOOD experience.

A very nice weekend in quiet but very nice hotel.

Still with single use plastic. Reception staff very useful and friendly. Room window very dirty, in need of a very hard cleaning. But the room was clean and very quiet and nice and sunny. Overall the hotel was better than i expected.

Very pleased with Setubel ISIS. The price for having a dog in Portugal is however far too expensive and is the most expensive we have found in Europe. We have stayed with IBIS hundreds of times because we travel with our well behaved dog and in France and Spain the cost is less than half. The management at Setubal recognize this and discounted the cost of stay to reflect the high cost of having a dog. Full marks to them. and we will look forward to staying there again.

All the employees were super nice and helpful but in the room the Internet didn´t work very well and in the shower the tap was broke wich made bath a lot harder.

Only one night stay in this hotel. As in any Ibis hotel you can expect what you are used to from Ibis hotels. The evening meals are not home made, but they do their best to make it a treat for you. Breakfast buffet has a more than usual choice compared with other European Ibis hotels. What is good in Portugal is the bread rolls. Always enjoyed them!

limpio y confortable

It was a good experience. Friendly Staff. Comfortable accommodations. I had a very good ninght sleep, a very good rest. And a nice breakfast. Good disable parking.

All was very good. The new accommodations were an improvement over the old ones, and the fresh juice is really great to have during breakfast.

Hotel is situated near main roads and is easy to reach by car. It is as you expect from the Ibis brand, comfortable rooms, internet works fine and dinner is ok.

We arrived because Accor website and hotel website advertised air conditioning. Now I understand it was 1 November, but it was still 25c. The room smelled like a dirty ashtray. When you turned the room controller to cool all you got was hot air. We went back to reception and they said the building was switched to heat that day and cold air not possible. She said she could give us a “fresher” room but could not do anything about the heat. We decided not to stay. I am still waiting for my credit card to be credited for the cancellation.

I stayed in a hotel for a short break, and what had attracted our family was the pool, on which was very cold water, we couldn’t enjoyed it really but it’s kind of understandable because the weather wasn’t really good, but good tip if could have a heated pool but what really disappointed us was folded single bed and the extra blanked which was horrible. What really was satisfied was the great customer service from the staff.

Good location.Very clean.Only complaint was that the mattress was very soft as I have back problems.My husband had no complaints.