Novotel Setubal 4 stars

Customer review rating (ALL Rating) 4.7/5 871 reviews

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Rua Alexandre O'Neill sn, Monte Belo, RNET 374, 2910-509 SETUBAL, Portugal

Description

Hotel extras

  • Novotel Setúbal is an excellent place to practice and enjoy padel sports.

  • 40 minutes from Lisbon, near to stunning beaches and the Serra da Arrábida.

  • Perfect for guests with kids, with adapted leisure options and services.

  • The hotel offers a complete experience for all tastes and needs.

  • The combination of excellent service with modern and cozy rooms.

Our accommodation(s)

Hotel location

Novotel Setubal

Rua Alexandre O'Neill sn, Monte Belo, RNET 374
2910-509 SETUBAL
Portugal

GPS:38.535232, -8.873167

Telephone
+351 265 739 370

Calls to a national
fixed network

Fax +351 265 739 393

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT

The Novotel Setubal restaurant is a modern, welcoming and sophisticated space, ideal for enjoying a tasty and well-prepared meal, whether for breakfast, lunch or dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  871 reviews

Customer review rating 5.0/5

Mahmoud D. Families - Confirmed reviews ALL

Great staff, clean room, and great service...

Dear guest, Thank you for your kind words regarding your stay at Novotel Setubal. We are delighted to hear that you enjoyed our staff's service, the cleanliness of your room, and your overall experience. Your feedback is greatly appreciated, and we hope to welcome you back soon! :) Best regards, Beatriz Pardal

Customer review rating 4.5/5

Pedro M. Couples - Confirmed reviews ALL

The staff was great. The A/C didn't work very well.

Dear guest, Thank you for your kind words about our staff. I apologize for the inconvenience caused by the air conditioning system. Your feedback is valuable to us, and we will continue to monitor our facilities to ensure a comfortable stay for our guests. Best regards, Beatriz Pardal

Customer review rating 4.5/5

Mafalda S. Couples - Confirmed reviews ALL

The welcoming at the reception was impeccable with Beatriz. The rooms could be a bit more modern but the bathroom was very well designed and modern. The cleanliness was 10/10. For such a short stay, I did not have the chance to explore the restaurant/bar and pool, but the outside area was equipped with a pool (for adults), a kids pool and a playground, definitely worth it in warmer days.

Dear guest, Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you found the reception to be welcoming and that you appreciated the cleanliness of your accommodations. Your comments about the room's modernity will be taken into consideration as we strive to enhance our guest experience. We are pleased that you noted the outdoor facilities, which indeed provide great enjoyment during warmer days. We hope to welcome you back soon, allowing you the opportunity to explore our restaurant and bar as well. :) Best regards, Beatriz Pardal

Customer review rating 5.0/5

Ahmad S. H. I. Business - Confirmed reviews ALL

I would like to express my sincere appreciation and gratitude to Ms. Dulce for her outstanding professionalism and dedication during my stay from 01 to 06 March. Her remarkable attention to detail, genuine care, and commitment to ensuring that all my requests were handled with efficiency and professionalism truly impressed me. The level of service she provided reflects a very high standard of hospitality and a clear dedication to guest satisfaction. Such dedication and professionalism truly deserve to be recognized. Experiences like this are one of the main reasons why it is always a pleasure to stay within the Accor group. Throughout my travels across many countries, I have consistently encountered the same high level of service and commitment from Accor teams, and Ms. Dulce is a perfect example of this excellence.

Dear guest, Thank you for taking the time to share your positive experience regarding your recent stay with us. We are delighted to hear that Ms. Dulce provided you with exceptional service and that her professionalism and attention to detail made your visit memorable. It is always our goal to ensure that our guests feel valued and well taken care of, and it is rewarding to know that we succeeded in your case. Your kind words about our staff reflect the high standards we strive to maintain at Novotel Setubal. We appreciate your continued loyalty to the Accor group and are thrilled to have met your expectations during your travels. Thank you once again for your feedback, and we look forward to welcoming you back in the future. Best regards, Beatriz Pardal

Customer review rating 4.0/5

Alexey R. Solo - Confirmed reviews ALL

Everything was great. All personnel were very friendly and helpful. The hotel as such is extremely comfortable. The only unfortunate exception, for me, was the staff member at the bar/restaurant which I intended to visit on my first night. The restaurant is nearly empty: no stress, no rush. The person at the bar sorts certain business papers or something. I stand in front of him. Obviously, I need something. One minute passes, 2, 3. The person shows absolutely no acknowledgement of my presence there. I am sorry to say, even in a neutral situation I feel this is disrespectful: if someone were looking at me that way, I'd ask, hey, do you want something from me? Here, it is doubly disrespectful: obviously, I am a paying customer. I am working in a retail business myself; in our store there is an iron rule: if a customer enters the room, YOU JUMP UP to them. No such luck here. I have briefly expressed my dissatisfaction, and left. Well, it's gonna be Burger King, then. At least, there I was greeted and made feel welcome. So I cannot say anything about the restaurant at your premises. I am really sorry to say all that and to be so negative on this - admittedly minor - point. Again, everything else was amazing, and I had a very enjoyable stay.

Dear guest, Thank you for your thoughtful review. We are pleased to hear that you found your overall stay to be comfortable and that our staff, in general, provided friendly and helpful service. However, we sincerely apologize for the experience you encountered at the bar/restaurant during your first night. It is our commitment to ensure that all guests feel acknowledged and welcomed, and it is disappointing to learn that we fell short in this instance. Your feedback regarding the responsiveness of our staff is invaluable. We understand the importance of attentive service and the impact it has on our guests' experiences. Please rest assured that your comments will be shared with the relevant team members for reflection and improvement. We hope that you consider visiting us again in the future, allowing us the opportunity to provide you with a seamless dining experience. Best regards, Beatriz Pardal

Other web-users rate our hotel

  • 295 reviews 8.7/10 Location
  • 447 reviews 7/10 Room
  • 586 reviews 9.4/10 Service
  • 14 reviews 8.2/10 WiFi
  • 504 reviews 9.3/10 Breakfast
  • 249 reviews 6/10 Comfort
  • 191 reviews 8.5/10 Cleanliness

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