Mercure Inverness Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 614 reviews

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Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Set along the banks of River Ness, in the heart of Old Town

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 160 guests

  • Central location, within 200 metres from Train Station.

Our accommodation(s)

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Hotel location

Mercure Inverness Hotel

Church Street
IV1 1QY INVERNESS
United Kingdom

GPS:57.478304, -4.226695

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

33 Church Street Brasserie

33 Church Street Bar and Brasserie offers traditional and internationally inspired cuisine, delicious desserts, a selection of fine wines and cocktails to complement your meal. In a relaxed atmosphere for an enjoyable dining experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  614 reviews

TripAdvisor Rating  3.4/5  764 reviews

Good room but needs tweaking

TripAdvisor rating 3.0/5

Venture14873651086 TripAdvisor review

Noisy room needs soundproof windows. We stayed here yesterday the room was so noisy from outside i couldnt sleep nice hotel but windows need soundproofed Would stay again if room 308 gets soundproofed windows and plugs by bed

Customer review rating 5.0/5

Graemeduncanmr K. Business - Confirmed reviews ALL

Always friendly excellent staff , especially Jo at reception area , a credit too the hotel

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jason McLeod Operations Manager

Customer review rating 5.0/5

Sean G. Couples - Confirmed reviews ALL

We had a fantastic stay for our second stay. We will always return here when staying in Inverness. Our favourite room with lovely views of the area.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jason McLeod Operations Manager

Customer review rating 3.0/5

Sarah V. B. Business - Confirmed reviews ALL

My room was very warm, but the window handle wasn't operational, and the sink in the bathroom took a very long time to drain. I was tired so didn't mention this until checking out, so I do realise I should have made a request to change room on the evening.

Dear Sarah Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Jason McLeod Operations Manager

Customer review rating 1.5/5

Angela/john S. Couples - Confirmed reviews ALL

One that I never want to repeat

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Jason McLeod Operations Manager

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Other web-users rate our hotel

  • 1,101 reviews 8.6/10 Location
  • 1,439 reviews 6/10 Room
  • 1,379 reviews 8.4/10 Service
  • 29 reviews 2.8/10 WiFi
  • 781 reviews 4.1/10 Comfort
  • 622 reviews 8.7/10 Breakfast
  • 467 reviews 6.4/10 Cleanliness
  • 336 reviews 5.1/10 Vibe

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