Mercure Gloucester Bowden Hall Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 1,191 reviews

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Mercure Gloucester Bowden Hall Hotel - Image 1
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Mercure Gloucester Bowden Hall Hotel - Image 4
Bondend Lane, Upton St Leonards, GL4 8ED GLOUCESTER, United Kingdom

Description

Hotel extras

  • Grade II listed building with original features

  • 12 acres of parkland and lakes filled with local wildlife

  • Within three miles of Gloucester railway station

  • Wedding facilities which can accommodate 200 guests

Our accommodation(s)

Hotel location

Mercure Gloucester Bowden Hall Hotel

Bondend Lane, Upton St Leonards
GL4 8ED GLOUCESTER
United Kingdom

GPS:51.834147, -2.188742

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BRASSERIE AT BOWDEN

The hotel is friendly, professional team make sure dishes from the Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,191 reviews

TripAdvisor Rating  4.0/5  1,715 reviews

Certificate of excellence 2025

2 night stay

TripAdvisor rating 3.0/5

Jayne W TripAdvisor review

We stayed in the hotel for 2 nights. The staff were extremely welcoming and professional. The first room we were given had a very strong drain smell so we immediately asked to move to another room. This request was granted without hesitation and the next room was lots better. However it was very tired and in need of re decorating. The bathroom door on the inside was so damp at the bottom the paint was peeling and wood curling up. The sink and bath took ages to drain… I only showered but in doing so the bath would fill up and take forever for the water to go. The carpet was very tatty in places and stained in the hallway. Breakfast was wonderful with a great choice of food and drinks and attentive staff. However the ambiance at dinner was not great. The tables were not covered with a cloth so no change from breakfast time which was disappointing. The lighting was very bright in the lounges which didn’t give a relaxing ambience at all.

Thank you for taking the time to share such detailed feedback following your recent stay with us. We’re really pleased to hear that you found our team welcoming and professional, and that breakfast was a highlight of your visit. I’ll be sure to pass on your kind words to the breakfast team, who will be delighted to hear them. I’m sorry that your initial room was affected by an unpleasant drain smell, and while I’m glad our team was able to move you promptly, I regret that the second room did not meet expectations. Your comments regarding the condition of the bathroom, drainage issues, and worn carpets are taken very seriously and have been shared with our maintenance and housekeeping teams as part of our ongoing improvement plans. We also appreciate your honest feedback about the dinner ambiance. Your observations regarding lighting and table presentation are valuable, and we understand how important atmosphere is in creating an enjoyable evening dining experience. This is something we are actively reviewing. Thank you again for your constructive comments. They help us identify where we need to improve, and we hope to have the opportunity to welcome you back in the future and provide a stay that fully reflects the standards we aim to deliver. Kind regards Gavin and the Team

Customer review rating 4.5/5

Rosemary D. Friends - Confirmed reviews ALL

Efficient check in. Very nice room with all the necessary requirements. New Year’s Eve Ball was very good. The meal was excellent and served piping hot! and delicious. After the meal the guests were entertained by a live band which many joined in dancing the night away. The following morning the breakfast was also first class, after which we checked out placed cases into car and returned to enjoy a cup of coffee in the lounge before leaving which I feel was an added extra.

Dear Rosemary D., Thank you for your kind feedback regarding your recent stay at Mercure Gloucester Bowden Hall Hotel. We are delighted to learn that you enjoyed the New Year’s Eve celebration, including the meal and live entertainment, as well as your overall experience from check-in to breakfast. It is wonderful to hear that the additional touch of enjoying coffee in our lounge added to your visit. We strive to provide our guests with memorable experiences, and your positive remarks reaffirm our efforts. We appreciate your patronage and look forward to welcoming you back in the future. Best wishes, Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Customer review rating 4.5/5

Alexandra P. Couples - Confirmed reviews ALL

Lovely stay over the Christmas period with our cocker spaniel. We were always met with warm hospitality and even received a Christmas present of nice chocolates a day after arriving. The dog, too, received a nice welcome package full of treats and a toy. Everything was clean, convenient, and well thought-out. Our only very minor note is that the emergency exit door outside our room could be heard slamming throughout the day and night. Perhaps provide earplugs for that room? Not the end of the world though and only reason why we didn't give a perfect 10 ;) We will absolutely stay again when visiting the area.

Dear Alexandra P., Thank you for taking the time to share your feedback regarding your recent stay with us over the Christmas period. We are delighted to hear that you and your cocker spaniel enjoyed your time at our hotel and appreciated the warm hospitality and thoughtful welcome packages. We acknowledge your comments about the emergency exit door noise and understand how this could impact your experience. While we strive to create a comfortable environment for all our guests, we appreciate your suggestion regarding earplugs. Your insights are invaluable in helping us enhance our services. We are thrilled that you plan to return to our hotel in the future, and we look forward to welcoming you and your furry friend back soon. Best regards, Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

Fantastic 3 night stay with friends

TripAdvisor rating 5.0/5

Julie C TripAdvisor review

We booked this hotel with friends through the hotel website, we had a fantastic 3 night stay just after Xmas, breakfast and a 3 course evening meal was included in our stay each night, the food choice was great, about 6 starters to choose from, and 5 desserts, the mains choice was salmon fillet, hunters chicken, gammon steak, pie of the day, chicken curry, pizza, fish & chips, beef ragu pasta, tofu shawarma and teriyaki udon noddles, breakfast was buffet but again had a great amount of choice, cereals, yogurts and fruits, hot plates with full english breakfast, toast, muffins, croissants & danish, you could order scrambled eggs, poached eggs or omelettes to be cooked fresh, there was a self service coffee machine with latte, cappuccino, flat white etc or filter coffee made to order & pots of tea, the receptionist gave us a lovely smiley welcome and goodbye when we left, as did all the other staff, be it bar or restaurant that we encountered. Our room was a trek on the 4th floor, but both rooms had a view of the garden and pods. there is no lift but the walk up and down the stairs kept us fit, the room rate we paid was what we would have paid for the meal for 2 in the evening so really good value. Only 4 miles from Gloucester, the cathedral for a £5 fee was beautiful to visit, and we were only 20 miles from Bourton on the Water, if we are ever in the area again we would definitely stay again

Thank you very much for taking the time to share such a detailed and wonderful review of your stay with us. We’re absolutely delighted to hear that you and your friends enjoyed a fantastic three-night break just after Christmas and found the package to be such good value. It’s great to know you appreciated the variety and quality of both the evening meals and breakfast offerings, especially the freshly cooked egg options and wide selection of hot drinks. Your kind comments about the warm, friendly welcome from our reception, bar, and restaurant teams are truly appreciated and will be shared with everyone involved — it means a great deal to us. We’re pleased that despite the climb to the fourth floor, you enjoyed the views over the gardens and pods, and we appreciate your understanding regarding the lack of a lift. It’s also lovely to hear that our location worked so well for exploring Gloucester, the cathedral, and the surrounding Cotswolds villages. Thank you again for your recommendation. We’d be delighted to welcome you back should you find yourselves in the area again. Kind regards Gavin and the team

Customer review rating 5.0/5

Timothy H. Solo - Confirmed reviews ALL

Comfortable room , great breakfast friendly staff

Dear Timothy H., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you appreciated our superb location, the professionalism of our staff, and enjoyed a comfortable room along with a great breakfast. Your kind words motivate us to continue providing excellent service. Best regards, Chelsea Pearce Mercure Gloucester Bowden Hall Hotel

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Other web-users rate our hotel

  • 364 reviews 9.5/10 Location
  • 919 reviews 6.8/10 Room
  • 1,119 reviews 9.2/10 Service
  • 38 reviews 5.2/10 WiFi
  • 504 reviews 5.7/10 Amenities
  • 445 reviews 9.1/10 Breakfast
  • 320 reviews 5.5/10 Cleanliness
  • 7 reviews 3.3/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.