Dear Line, Thank you very much for your kind feedback! We are delighted to hear that you were happy with your stay at Mercure Porto Centro Aliados and that everything met your expectations. It was a pleasure having you with us, and we look forward to welcoming you back to our hotel in the heart of Porto in the near future. Best regards, Mercure Porto Centro Aliados Team

Dear Wangxue, Thank you for your wonderful review and for your continued loyalty as a valued Gold member. We are delighted to hear that you enjoyed our central location, the comfort and design of your room, and the amenities we offer. It is especially rewarding to know that our team, particularly the staff at our Patio restaurant, made such a positive impression on you. We will be sure to share your kind words with them. We are also pleased that you discovered the charm of our restaurant Patio dos Aliados, a special spot at Mercure Porto Centro Aliados that we are proud to share with our guests. We look forward to welcoming you back soon for another memorable stay in Porto! Warm regards, Mercure Porto Centro Aliados Team

Dear Fernando, Thank you for your lovely feedback! We are delighted to hear that you enjoyed your stay at Mercure Porto Centro Aliados. It is wonderful to know that you appreciated our welcoming and helpful team, the comfort and cleanliness of your room, and our convenient location. Your kind words mean a lot to us, and we look forward to welcoming you back for another enjoyable stay in Porto! Best regards, Mercure Porto Centro Aliados Team

Dear Ana, Thank you so much for your wonderful and heartfelt review! We are truly honored by your kind words and delighted to know that Mercure Porto Centro Aliados feels like a home away from home for you. It is especially rewarding to hear that you appreciate the warm welcome, professionalism, and attention to detail provided by our team, as well as the comfort and cleanliness of our rooms and our convenient location. Your recognition means a great deal to all of us. We are particularly pleased that Catarina and Manuel helped make your stays so special. We will be sure to share your lovely compliments with them, as such recognition is always greatly appreciated. Thank you for your recommendation and for your continued trust in our hotel. We look forward to welcoming you back to your home away from home in Porto very soon! Warm regards, Mercure Porto Centro Aliados Team

Dear Susan, Thank you so much for your wonderful review! We are delighted to hear that you loved your stay at Mercure Porto Centro Aliados and enjoyed our accommodations, amenities, and the exceptional service provided by our reception team. We are especially pleased that extending your stay was a smooth and easy process. It is also a pleasure to know that Marco made such a positive impression by going above and beyond to assist you with your travel needs. We will be sure to share your kind words with him, as this recognition will mean a great deal to him and our entire team. Thank you for your recommendation and for choosing to spend extra time with us. We would be delighted to welcome you back to Porto for another memorable stay! Warm regards, Mercure Porto Centro Aliados Team

Dear Varuna, Thank you for sharing such detailed feedback ! We are delighted to hear that you had an overall enjoyable stay at Mercure Porto Centro Aliados. We sincerely appreciate your constructive suggestions regarding the room lighting, shower controls, and shower enclosure. Guest comfort and safety are very important to us, and we regret that the shower temperature caused you concern. We will share your comments with our relevant teams for careful review. We are also sorry to hear that you experienced difficulties connecting to our Wi-Fi. We understand the importance of secure and reliable internet access and appreciate you bringing this matter to our attention so that we can look into it. On a more positive note, we are especially pleased to know that our two reception colleagues made such a wonderful impression through their warm welcome, attentiveness, and helpful recommendations. We will gladly share your compliments with our team, as recognition like yours is always greatly appreciated. Thank you once again for your valuable feedback, which helps us identify opportunities to improve our services. We hope to have the pleasure of welcoming you back and providing you with an even more comfortable experience on your next visit to Porto. Warm regards, Mercure Porto Centro Aliados Team

Dear Michael, Thank you for your wonderful review and for your loyalty as a valued Silver member. We are delighted that Mercure Porto Centro Aliados was a convenient and comfortable base for your Camino de Santiago journey. It is lovely to hear that you appreciated our location near São Bento station, the comfort of our rooms, and our breakfast buffet, especially after your long days as pilgrims! We hope your Camino was a memorable experience and would be delighted to welcome you back to Porto on your next visit. Warm regards, Mercure Porto Centro Aliados Team

Dear Sharelle, Thank you for your wonderful feedback and for your loyalty as a valued Gold member. We are delighted to hear that you enjoyed our beautiful rooms and the excellent service provided by our team. Your kind words about our staff are truly appreciated and motivate us to continue delivering exceptional hospitality. We look forward to welcoming you back to Mercure Porto Centro Aliados for another memorable stay in Porto! Warm regards, Mercure Porto Centro Aliados Team

Dear John, Thank you for sharing your lovely feedback! We are delighted to hear that you enjoyed your stay at Mercure Porto Centro Aliados and appreciated our central location, well-maintained facilities, and the attentive service provided by our team. We are especially pleased that our breakfast selection and the dining options at our bar and patio exceeded your expectations. Your kind words about Ricardo are greatly appreciated, and we will be sure to share your compliments with him. Thank you once again for choosing our hotel. We look forward to welcoming you back to Porto for another enjoyable stay! Warm regards, Mercure Porto Centro Aliados Team

Dear Lori, Thank you for sharing your feedback! We are pleased to hear that you enjoyed our convenient location and found the hotel clean, comfortable, and well maintained. We are especially delighted that Ricardo made such a positive impression during your dining experience. We will be sure to share your kind words with him, as recognition like yours is always greatly appreciated by our team. Thank you for choosing Mercure Porto Centro Aliados. We look forward to welcoming you back to Porto soon! Warm regards, Mercure Porto Centro Aliados Team

Dear Graham, Thank you for sharing your feedback following your stay at Mercure Porto Centro Aliados. We are delighted to hear that you found our hotel comfortable and quiet, and that you enjoyed our food. Your kind comments are greatly appreciated and motivate our team to continue providing a pleasant and enjoyable experience for all our guests. We look forward to welcoming you back to Porto for another wonderful stay. Kind regards, Mercure Porto Centro Aliados Team

Dear Lai Y., Thank you for sharing your feedback with us. We are delighted to hear that Marco and our reception colleague made you feel welcome and provided attentive assistance during your first visit to Porto. We will be pleased to share your kind words with them. However, we sincerely apologize for the shortcomings in the bathroom cleanliness and the empty tissue box. This is not the standard of cleanliness and comfort we strive to provide, and we understand the inconvenience of having to contact housekeeping to resolve the issue. Your comments have been noted and will be shared with our housekeeping team to help us improve. Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back to Mercure Porto Centro Aliados and provide you with an even better experience. Warm regards, Mercure Porto Centro Aliados Team

Dear Thomas, Thank you for sharing your feedback following your stay at Mercure Porto Centro Aliados. We are pleased to hear that you enjoyed our hotel and its convenient location. However, we sincerely regret that the issues with the air conditioning affected your experience and prevented your stay from fully meeting your expectations. Please accept our apologies for the inconvenience caused. Your comments are important to us, and we will share them with our team for review as we continue working to improve our guests’ comfort and satisfaction. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience in the future. Kind regards, Mercure Porto Centro Aliados Team

Dear Nicola, Thank you for sharing your feedback following your stay at Mercure Porto Centro Aliados. We are pleased to hear that you found your room comfortable, appreciated the friendliness and helpfulness of our team, and enjoyed the cleanliness of the hotel. It is especially lovely to know that our garden provided you with a peaceful retreat from the lively atmosphere of Porto. We appreciate your comments regarding the room size and are grateful for your valuable feedback. We hope to have the pleasure of welcoming you back for another relaxing and enjoyable stay in the heart of Porto. Kind regards, Mercure Porto Centro Aliados Team

Dear Kevin, Thank you for sharing your detailed feedback following your stay at Mercure Porto Centro Aliados. We are pleased to hear that you appreciated our central location, the quality of your room, and the good service provided by our team, particularly the friendliness of our reception staff. As a valued Platinum member, we sincerely appreciate your loyalty and the opportunity to receive your feedback. However, we are truly sorry that your departure experience fell short of expectations. We fully understand how stressful it must have been to face an unexpected delay with your pre-arranged taxi, especially with a flight to catch. While the delay was caused by the external taxi service, we recognize that guests rely on us to help organize dependable transportation, and we regret the inconvenience and uncertainty this situation caused. Your comments regarding the reliability of the taxi services we recommend are well noted. We will share your feedback with the relevant team so that we can review our approach and better manage guests' expectations when arranging transportation. Thank you once again for your constructive comments. We hope to have the opportunity to welcome you back and provide you with a smoother and more satisfying experience from arrival to departure. Kind regards, Mercure Porto Centro Aliados Team

Dear Qixuan, Thank you for sharing your feedback following your stay at Mercure Porto Centro Aliados. We are delighted to hear that you enjoyed our central location, the friendliness of our team, our stylish interior design, and our commitment to more sustainable practices. It is wonderful to know that these aspects contributed to a positive stay. However, we sincerely apologies for the issue you encountered with the cleanliness of our towels. This does not reflect the standards we strive to maintain, and we understand how disappointing it must have been to find a stain on a towel. Please rest assured that your comments will be shared with our housekeeping team so that this matter can be addressed with the attention it deserves. Thank you for your valuable feedback and for your kind words about the rest of your experience. We hope to have the pleasure of welcoming you back and providing you with an even better stay. Kind regards, Mercure Porto Centro Aliados Team

Dear Tarwinder, Thank you for taking the time to share such detailed feedback about your stay at Mercure Porto Centro Aliados. We are pleased to hear that, despite some aspects that did not fully meet your expectations, you found your stay comfortable and our team exceptionally helpful. Your kind words about our front desk colleagues and restaurant team are greatly appreciated, and we will be happy to share your compliments with them. We understand the challenges that smaller rooms can present, particularly when travelling for an extended period with large suitcases. We also appreciate your comments regarding the in-room amenities, furniture, and wallpaper design. We recognize that comfort and the overall atmosphere of a room are important parts of the guest experience, and your observations provide valuable insight into how our accommodation is perceived. Furthermore, we regret that you experienced delays and limited service during lunch. We understand the importance of attentive and timely service, and we appreciate you bringing your observations about staffing levels to our attention. Thank you again for your constructive feedback. We value your comments and hope to have the opportunity to welcome you back to Porto for an even more enjoyable experience. Kind regards, Mercure Porto Centro Aliados Team

Dear Kenneth, Thank you for taking the time to share your experience with us. We are delighted to hear that our reception team was understanding and helpful during your late arrival, especially after such a stressful journey. We will be sure to share your kind words with our team. Regarding breakfast, we appreciate your suggestion about offering poached eggs. While they are not currently available on our menu, we will certainly take your feedback into consideration as we look for ways to improve our breakfast selection. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back to Mercure Porto Centro Aliados for another enjoyable stay. Kind regards, Mercure Porto Centro Aliados Team