Dear Valued Guest, Thank you for taking the time to share your detailed feedback and for your continued loyalty as an ALL Platinum member. We are delighted to know that our team made such a positive impression, particularly during your check-in and breakfast experience. Your kind recognition of our colleagues and their friendly and courteous approach is sincerely appreciated and will be shared with the team. We are also very pleased that our sustainability initiatives were noticeable during your stay. Your positive comments regarding our filtered water refill solution, waste management practices and cleaning efficiency are particularly valuable to us. While you found your room clean and appreciated its modern design, we are sorry that some housekeeping details did not fully meet expectations, particularly the replenishment of amenities and replacement of the face towel. Your comments have been shared with our Housekeeping team for closer attention. We have also carefully noted your feedback regarding the breakfast selection and your expectation for a wider variety of choices and cuisines. This has been shared with our Food & Beverage team for review. Thank you once again for your balanced and constructive feedback. We truly value your loyalty and hope to welcome you back to Novotel Istanbul Bomonti for an even better experience on your next visit. Kind regards, Hotel Management Novotel Istanbul Bomonti

Dear Valued Guest, Thank you for taking the time to share your detailed feedback with us. We are delighted to know that you had a comfortable and pleasant stay and that the cleanliness of your room particularly stood out. Your thoughtful words and sincere good wishes for our Housekeeping colleague are truly appreciated. We will make sure that your message is personally shared with him. At the same time, we sincerely apologize for the long wait when you returned to collect your luggage. We fully understand that such a simple request should have been handled more efficiently, without requiring you to wait while check-in procedures were being completed. Your feedback has been shared with our Front Office team so that we can improve the handling of luggage collection, particularly during busy periods. Thank you once again for both your kind recognition and constructive feedback. We hope to welcome you back to Novotel Istanbul Bomonti and provide you with an even smoother experience on your next visit. Kind regards, Hotel Management Novotel Istanbul Bomonti

Dear Valued Guest, Thank you for taking the time to share your feedback following your stay at Novotel Istanbul Bomonti. We are pleased to know that you had a comfortable stay and especially appreciated the friendly and welcoming approach of our team. We also appreciate your comment regarding the Wi-Fi connection speed. Your feedback has been noted and shared with the relevant team for review, as we understand the importance of a reliable and fast internet connection, particularly for our business guests. Thank you once again for your constructive feedback. We hope to have the pleasure of welcoming you back for an even more enjoyable experience. Kind regards, Hotel Management Novotel Istanbul Bomonti

Dear Valued Guest, Thank you so much for your wonderful and detailed feedback, the perfect score, and for being a valued Gold member of ALL Accor Live Limitless! We are truly delighted to hear that your overall experience was one of the best you have had, and that our management, reception team, and shuttle service all made such a positive and professional impression on you. Your kind words about the team's friendliness and attention to guests mean a great deal to all of us and have been shared with the entire hotel team. We genuinely appreciate your constructive suggestions regarding the Sky Bar, the lobby atmosphere, and the development of more lively social spaces. Your feedback reflects exactly the kind of vision we aspire to, and these points will be shared with our management team as we continue to develop and enhance the overall guest experience in line with our five-star positioning. We look forward to welcoming you back to Novotel Istanbul Bomonti very soon, and we hope to show you the improvements we have made! Warm regards, Management Team Novotel Istanbul Bomonti

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We are pleased to know that you appreciated the cleanliness of our hotel, our breakfast, and especially the warm and friendly service provided by our team. Regarding your comments about the room size, we understand that the room may have felt smaller than expected for your needs. We would like to kindly note that your accommodation was provided in the room category selected and confirmed at the time of your reservation. For a future stay, our team would be pleased to assist you in selecting one of our more spacious room categories, which may be more suitable for a business stay. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back to Novotel Istanbul Bomonti. Kind regards, Hotel Management Novotel Istanbul Bomonti

Dear Valued Guest, Thank you so much for your kind feedback and high scores, and for being a valued Platinum member of ALL Accor Live Limitless! We are truly delighted to hear that you found our hotel quiet and clean, and that your check-in, accommodation, cleanliness, our team, WiFi, and check-out all received perfect scores from you during your family stay. Your kind words mean a great deal to our entire hotel team. It is also a great pleasure to know that you would highly recommend the ALL Accor loyalty programme. We look forward to welcoming you and your family back to Novotel Istanbul Bomonti very soon! Warm regards, Management Team Novotel Istanbul Bomonti

Dear Valued Guest, Thank you for taking the time to share such detailed and constructive feedback following your stay at Novotel Istanbul Bomonti. We are delighted to know that you enjoyed our modern and peaceful environment, convenient location, cleanliness, and especially the professional and helpful approach of our team. Your recognition of our Housekeeping team’s prompt and thoughtful assistance is particularly appreciated and will be shared with the team. We also sincerely appreciate your comments regarding the booking experience, accessibility of information about our facilities and room categories, payment options, and our sustainability practices. Such detailed feedback is valuable to us as we continuously look for ways to improve the overall guest journey. Thank you once again for your recommendation and for choosing Novotel Istanbul Bomonti. We look forward to welcoming you back and providing you with an even better experience on your next visit. Kind regards, Hotel Management Novotel Istanbul Bomonti

Dear Valued Guest, Thank you so much for your heartwarming feedback and the perfect score! We are truly delighted to hear that everything was perfect during your stay and that our team's friendly and helpful approach — from our reception colleagues to our housekeeping team on the 11th floor and our relaxing hamam and massage experience — made such a wonderful impression on you. Your kind words have been shared with our entire hotel team and mean a great deal to all of us. We have also noted your feedback regarding the occasional WiFi disconnections, which has been shared with our technical team for improvement. We look forward to welcoming you back to Novotel Istanbul Bomonti very soon! Warm regards, Management Team Novotel Istanbul Bomonti

Sayın Misafirimiz, Bu güzel geri bildiriminiz ve yüksek puanlarınız için çok teşekkür ederiz! Bizimle harika bir deneyim yaşadığınızı ve profesyonel ve güler yüzlü ekibimizin konaklamanız boyunca sizde olumlu bir izlenim bıraktığını duymak bizi gerçekten mutlu etti. Güzel sözleriniz tüm otel ekibimizle paylaşılmıştır. Temizlik, kahvaltı, WiFi ve erişim kolaylığına ilişkin geri bildiriminizi de not aldık; bu konular, değerlendirilmek ve iyileştirilmek üzere ilgili ekiplerimizle paylaşılmıştır. Sizi en kısa sürede Novotel Istanbul Bomonti'de tekrar ağırlamayı dört gözle bekliyoruz! Saygılarımızla, Management Team Novotel Istanbul Bomonti

Dear Valued Guest, Thank you so much for your wonderful feedback and the perfect score, and for being a valued Gold member of ALL Accor Live Limitless! We are truly delighted to hear that you had a wonderful stay with us and that our front of house team made such a terrific impression on you. We are also very pleased that your Gold member upgrade entitlement was applied during your stay — it is always our pleasure to recognise and reward our loyal members. Your kind words have been shared with our entire hotel team. We look forward to welcoming you back to Novotel Istanbul Bomonti very soon! Warm regards, Management Team Novotel Istanbul Bomonti

Dear Valued Guest, Thank you so much for your heartwarming feedback and the perfect score! We are truly delighted to hear that you and your family had a wonderful stay with us — from our clean rooms and facilities, our excellent location, and the fast and efficient service of our team, to our breakfast and overall comfort. Knowing that you would definitely recommend us and would be happy to stay again means the world to us. Your kind words have been shared with our entire hotel team. We look forward to welcoming you and your family back to Novotel Istanbul Bomonti very soon! Warm regards, Management Team Novotel Istanbul Bomonti

Dear Valued Guest, Thank you so much for your kind feedback and high scores! We are delighted to hear that you found our hotel good value for the price and that our reception team and barista made a positive impression on you. Your kind words have been shared with our entire hotel team. We have also noted your feedback regarding room service and food quality, which has been shared with our relevant teams for review and improvement. We look forward to welcoming you back to Novotel Istanbul Bomonti very soon! Warm regards, Management Team Novotel Istanbul Bomonti

Dear Valued Guest, Thank you so much for your wonderful feedback and the perfect score, and for being a valued ALL Platinum member! We are truly delighted to hear that you found our hotel new, comfortable, and well-run, and that every interaction during your stay was very satisfying. Your kind appreciation of our knowledgeable and polite team, the smooth check-in and check-out, our centrally located accommodation, and our fitness area means a great deal to us. Your kind words have been shared with our entire hotel team. We have also noted your feedback regarding the scent in the air conditioning and will share it with our relevant team for review. We look forward to welcoming you back to Novotel Istanbul Bomonti very soon! Warm regards, Management Team Novotel Istanbul Bomonti

Dear Valued Guest, Thank you very much for your outstanding review and for choosing Novotel Istanbul Bomonti. We are truly delighted to learn that you had such an enjoyable stay and that you appreciated our Front Office team, the design of our rooms, our breakfast, delicious food, and your welcome drink. It is especially rewarding to know that your experience with us stood out during your journey, and we are honored to have been your favorite hotel. We also sincerely appreciate your loyalty as an ALL Platinum member. Providing a memorable and personalized experience for our valued members is always one of our top priorities, and we are pleased to know that your recognition and welcome amenity exceeded your expectations. Thank you once again for your generous recommendation. We look forward to welcoming you back to Novotel Istanbul Bomonti for another exceptional stay in the near future. Kind regards, Hotel Management Novotel Istanbul Bomonti

Dear Valued Guest, Thank you very much for sharing your wonderful feedback and for choosing Novotel Istanbul Bomonti during your business trip. We are delighted to know that you enjoyed our location, your room, the view, and the service provided by our team. Your kind recognition of Serap at Reception and Emre from our Valet team has been shared with them—they will be very happy to know they made such a positive impression on your stay. We also appreciate your suggestion regarding Aperol at our bar. Guest feedback like yours helps us improve our offerings, and we will certainly share your recommendation with our Food & Beverage team for consideration. It was a pleasure welcoming you as an ALL Classic member, and we sincerely look forward to hosting you again on your next visit to Istanbul. Kind regards, Hotel Management Novotel Istanbul Bomonti

Dear Valued Guest, Thank you so much for your heartwarming feedback and the perfect score!We are truly delighted to hear that everything was perfect throughout your stay — from our clean and well-located hotel, our awesome breakfast buffet, and the comfort of your room, to the warm and attentive service of our entire team that made you feel like VIPs from arrival to departure. Your kind appreciation of our housekeeping team's excellent service has been shared with our entire hotel team and means a great deal to us.Knowing that you would highly recommend our hotel is the greatest compliment we could receive. We look forward to welcoming you back to Novotel Istanbul Bomonti very soon! Warm regards, Management Team Novotel Istanbul Bomonti

Dear Valued Guest, Thank you so much for your wonderful feedback and the perfect score!We are truly delighted to hear that our team welcomed you warmly from the moment you arrived, that your check-in was smooth, and that you received such helpful assistance throughout your stay — including directions and arranging your airport transfer at check-out. Your kind words have been shared with our entire hotel team.We look forward to welcoming you back to Novotel Istanbul Bomonti very soon! Warm regards, Management Team Novotel Istanbul Bomonti

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay at Novotel Istanbul Bomonti. We are truly sorry to learn that your experience did not meet your expectations and that we were unable to provide the level of comfort, service, and hospitality you anticipated. Please accept our sincere apologies for the shortcomings you encountered during your stay. Your comments have been shared with our management team and the relevant department heads for careful review, as they provide valuable insight into the areas where we must improve. At Novotel, we are committed to delivering a welcoming and high-quality experience to every guest, and we regret that we fell short on this occasion. We genuinely appreciate your candid feedback, as it helps us strengthen our service standards. We hope you will give us another opportunity in the future to provide you with the experience you rightfully expected. Kind regards, Hotel Management Team Novotel Istanbul Bomonti

Dear Guest, Thank you for taking the time to share your feedback following your stay at Novotel Istanbul Bomonti. We appreciate your comments regarding the size of the bathroom and toilet. While the room layout is part of the hotel's original design, we understand that the available space did not fully meet your expectations. We also noticed that you rated several aspects of your stay below the highest score, including your overall experience, booking process, arrival, accommodation, and your likelihood to recommend our hotel. If there were any reasons other than the bathroom size that influenced these ratings, we would be very grateful if you could share them with us. Your additional feedback would help us better understand your experience and identify opportunities to improve the quality of our service. Thank you once again for your valuable comments. We hope to have the opportunity to welcome you back and provide an even better experience in the future. Kind regards, Hotel Management Team