Dear Valued Guest, Thank you for taking the time to share your detailed feedback regarding your recent stay at Novotel Istanbul Bomonti. We are sincerely sorry to learn that your experience fell so far below your expectations, particularly as a valued ALL Platinum member. Your comments regarding the lack of recognition of your loyalty status are especially concerning. You should have received a warm welcome, clear information about your membership benefits and any room upgrade, and appropriate recognition throughout your stay. We regret that we failed to make you feel valued and appreciated. We are equally disappointed to read about your interactions with our team, both at check-in and check-out. Genuine hospitality goes beyond completing procedures; it is about making every guest feel welcome, respected, and cared for. The impersonal service you describe is not the experience we want any guest to have. We have also noted your strong dissatisfaction with our breakfast selection, food quality, and dining environment. We will review these concerns with our Food & Beverage team, along with your observations regarding the room experience and excessive promotional materials. Please be assured that your feedback will be discussed with the relevant department managers, with particular attention to loyalty recognition, service standards, and the overall guest experience. We understand that an apology cannot change your experience, but we sincerely appreciate the opportunity to understand where we fell short. We would be grateful for another opportunity to restore your confidence in our hotel and provide the warm, attentive hospitality you should have received from the beginning. Kind regards, Hotel Management Novotel Istanbul Bomonti

Dear Valued Guest, Thank you very much for sharing your lovely feedback and for choosing Novotel Istanbul Bomonti. We are delighted to hear that you enjoyed the comfort of your room, the quality of our food, our fitness facilities, and, most importantly, the friendliness of our team. Your special recognition of Furkan, Gökçe, and Emre is particularly appreciated. We will be delighted to share your kind words with them, as such feedback is a wonderful encouragement for our colleagues. We also sincerely appreciate your observation regarding towel replacement. You are absolutely right to highlight the importance of avoiding unnecessary washing and supporting more sustainable housekeeping practices. Towels left hanging should be handled in accordance with our towel reuse guidelines, and we will review your feedback with our Housekeeping team to ensure these practices are consistently followed. As a valued ALL Classic member, we thank you for your loyalty and for helping us improve both our guest experience and environmental responsibility. We look forward to welcoming you back for another comfortable and enjoyable stay. Kind regards, Hotel Management Novotel Istanbul Bomonti

Dear Valued Guest, Thank you for sharing your detailed feedback and for your continued loyalty as an ALL Platinum member. We are delighted to know that you consider this one of your best stays over the past three years and, most importantly, that the friendliness of our team made such a positive impression. Knowing that Novotel remains a preferred destination for your future stays is truly rewarding. At the same time, we have carefully noted the areas where your experience did not fully meet expectations. In particular, we are sorry to learn that you did not feel sufficiently recognized as a Platinum member and that a welcome amenity was not offered during your stay. Recognition of our loyal ALL members is an important part of the guest experience, and your feedback on this point is especially valuable to us. We have also noted your comments regarding the bathroom amenities, our environmental practices, and the quality of the coffee served in the lobby. These observations will be shared with the relevant teams for review. Thank you once again for your loyalty, recommendation, and constructive feedback. We look forward to welcoming you back to Novotel Istanbul Bomonti and providing you with an experience that better reflects both your expectations and your valued Platinum status. Kind regards, Hotel Management Novotel Istanbul Bomonti

Dear Valued Guest, Thank you very much for your perfect rating and for sharing your experience with us. We are delighted to know that you had a very good stay and especially appreciated the service you received. It is wonderful to hear that your experience has encouraged you to visit us again. Your kind words are greatly appreciated and will be shared with our team as a source of motivation. Thank you for choosing Novotel Istanbul Bomonti. We look forward to welcoming you back for another enjoyable stay. Kind regards, Hotel Management Novotel Istanbul Bomonti

Dear Valued Guest, Thank you very much for your perfect rating and for sharing such thoughtful feedback about your five-night stay with us. We are delighted to know that you had a comfortable and enjoyable stay, appreciated the cleanliness and comfort of your room, and most importantly, felt safe and well looked after throughout your visit. Your kind words about our team are greatly appreciated. We are especially pleased to hear that Sinan contributed positively to your experience, and we will be delighted to share your special recognition with him. We also appreciate your comment regarding our location and are glad that you found the city’s main attractions accessible by car or public transportation. Knowing that you would choose to stay with us again is one of the greatest compliments we can receive. We look forward to welcoming you back to Novotel Istanbul Bomonti on your next visit to Istanbul. Kind regards, Hotel Management Novotel Istanbul Bomonti

Dear Valued Guest, Thank you for taking the time to share your feedback and for your excellent rating. We are delighted to know that you appreciated our location, our team, and the efficiency of your check-in experience. We also appreciate your comments regarding the breakfast selection. We are sorry that the variety did not fully meet your expectations, and your feedback has been shared with our Food & Beverage team as an important area for review and improvement. Thank you once again for choosing Novotel Istanbul Bomonti. We hope to have the pleasure of welcoming you back on your next visit to Istanbul. Kind regards, Hotel Management Novotel Istanbul Bomonti

Dear Valued Guest, Thank you for taking the time to share your detailed feedback and for your continued loyalty as an ALL Platinum member. We are delighted to know that our team made such a positive impression, particularly during your check-in and breakfast experience. Your kind recognition of our colleagues and their friendly and courteous approach is sincerely appreciated and will be shared with the team. We are also very pleased that our sustainability initiatives were noticeable during your stay. Your positive comments regarding our filtered water refill solution, waste management practices and cleaning efficiency are particularly valuable to us. While you found your room clean and appreciated its modern design, we are sorry that some housekeeping details did not fully meet expectations, particularly the replenishment of amenities and replacement of the face towel. Your comments have been shared with our Housekeeping team for closer attention. We have also carefully noted your feedback regarding the breakfast selection and your expectation for a wider variety of choices and cuisines. This has been shared with our Food & Beverage team for review. Thank you once again for your balanced and constructive feedback. We truly value your loyalty and hope to welcome you back to Novotel Istanbul Bomonti for an even better experience on your next visit. Kind regards, Hotel Management Novotel Istanbul Bomonti

Dear Valued Guest, Thank you for taking the time to share your detailed feedback with us. We are delighted to know that you had a comfortable and pleasant stay and that the cleanliness of your room particularly stood out. Your thoughtful words and sincere good wishes for our Housekeeping colleague are truly appreciated. We will make sure that your message is personally shared with him. At the same time, we sincerely apologize for the long wait when you returned to collect your luggage. We fully understand that such a simple request should have been handled more efficiently, without requiring you to wait while check-in procedures were being completed. Your feedback has been shared with our Front Office team so that we can improve the handling of luggage collection, particularly during busy periods. Thank you once again for both your kind recognition and constructive feedback. We hope to welcome you back to Novotel Istanbul Bomonti and provide you with an even smoother experience on your next visit. Kind regards, Hotel Management Novotel Istanbul Bomonti

Dear Valued Guest, Thank you for taking the time to share your feedback following your stay at Novotel Istanbul Bomonti. We are pleased to know that you had a comfortable stay and especially appreciated the friendly and welcoming approach of our team. We also appreciate your comment regarding the Wi-Fi connection speed. Your feedback has been noted and shared with the relevant team for review, as we understand the importance of a reliable and fast internet connection, particularly for our business guests. Thank you once again for your constructive feedback. We hope to have the pleasure of welcoming you back for an even more enjoyable experience. Kind regards, Hotel Management Novotel Istanbul Bomonti

Dear Valued Guest, Thank you so much for your wonderful and detailed feedback, the perfect score, and for being a valued Gold member of ALL Accor Live Limitless! We are truly delighted to hear that your overall experience was one of the best you have had, and that our management, reception team, and shuttle service all made such a positive and professional impression on you. Your kind words about the team's friendliness and attention to guests mean a great deal to all of us and have been shared with the entire hotel team. We genuinely appreciate your constructive suggestions regarding the Sky Bar, the lobby atmosphere, and the development of more lively social spaces. Your feedback reflects exactly the kind of vision we aspire to, and these points will be shared with our management team as we continue to develop and enhance the overall guest experience in line with our five-star positioning. We look forward to welcoming you back to Novotel Istanbul Bomonti very soon, and we hope to show you the improvements we have made! Warm regards, Management Team Novotel Istanbul Bomonti

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We are pleased to know that you appreciated the cleanliness of our hotel, our breakfast, and especially the warm and friendly service provided by our team. Regarding your comments about the room size, we understand that the room may have felt smaller than expected for your needs. We would like to kindly note that your accommodation was provided in the room category selected and confirmed at the time of your reservation. For a future stay, our team would be pleased to assist you in selecting one of our more spacious room categories, which may be more suitable for a business stay. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back to Novotel Istanbul Bomonti. Kind regards, Hotel Management Novotel Istanbul Bomonti

Dear Valued Guest, Thank you so much for your kind feedback and high scores, and for being a valued Platinum member of ALL Accor Live Limitless! We are truly delighted to hear that you found our hotel quiet and clean, and that your check-in, accommodation, cleanliness, our team, WiFi, and check-out all received perfect scores from you during your family stay. Your kind words mean a great deal to our entire hotel team. It is also a great pleasure to know that you would highly recommend the ALL Accor loyalty programme. We look forward to welcoming you and your family back to Novotel Istanbul Bomonti very soon! Warm regards, Management Team Novotel Istanbul Bomonti

Dear Valued Guest, Thank you for taking the time to share such detailed and constructive feedback following your stay at Novotel Istanbul Bomonti. We are delighted to know that you enjoyed our modern and peaceful environment, convenient location, cleanliness, and especially the professional and helpful approach of our team. Your recognition of our Housekeeping team’s prompt and thoughtful assistance is particularly appreciated and will be shared with the team. We also sincerely appreciate your comments regarding the booking experience, accessibility of information about our facilities and room categories, payment options, and our sustainability practices. Such detailed feedback is valuable to us as we continuously look for ways to improve the overall guest journey. Thank you once again for your recommendation and for choosing Novotel Istanbul Bomonti. We look forward to welcoming you back and providing you with an even better experience on your next visit. Kind regards, Hotel Management Novotel Istanbul Bomonti

Dear Valued Guest, Thank you so much for your heartwarming feedback and the perfect score! We are truly delighted to hear that everything was perfect during your stay and that our team's friendly and helpful approach — from our reception colleagues to our housekeeping team on the 11th floor and our relaxing hamam and massage experience — made such a wonderful impression on you. Your kind words have been shared with our entire hotel team and mean a great deal to all of us. We have also noted your feedback regarding the occasional WiFi disconnections, which has been shared with our technical team for improvement. We look forward to welcoming you back to Novotel Istanbul Bomonti very soon! Warm regards, Management Team Novotel Istanbul Bomonti

Sayın Misafirimiz, Bu güzel geri bildiriminiz ve yüksek puanlarınız için çok teşekkür ederiz! Bizimle harika bir deneyim yaşadığınızı ve profesyonel ve güler yüzlü ekibimizin konaklamanız boyunca sizde olumlu bir izlenim bıraktığını duymak bizi gerçekten mutlu etti. Güzel sözleriniz tüm otel ekibimizle paylaşılmıştır. Temizlik, kahvaltı, WiFi ve erişim kolaylığına ilişkin geri bildiriminizi de not aldık; bu konular, değerlendirilmek ve iyileştirilmek üzere ilgili ekiplerimizle paylaşılmıştır. Sizi en kısa sürede Novotel Istanbul Bomonti'de tekrar ağırlamayı dört gözle bekliyoruz! Saygılarımızla, Management Team Novotel Istanbul Bomonti

Dear Valued Guest, Thank you so much for your wonderful feedback and the perfect score, and for being a valued Gold member of ALL Accor Live Limitless! We are truly delighted to hear that you had a wonderful stay with us and that our front of house team made such a terrific impression on you. We are also very pleased that your Gold member upgrade entitlement was applied during your stay — it is always our pleasure to recognise and reward our loyal members. Your kind words have been shared with our entire hotel team. We look forward to welcoming you back to Novotel Istanbul Bomonti very soon! Warm regards, Management Team Novotel Istanbul Bomonti

Dear Valued Guest, Thank you so much for your heartwarming feedback and the perfect score! We are truly delighted to hear that you and your family had a wonderful stay with us — from our clean rooms and facilities, our excellent location, and the fast and efficient service of our team, to our breakfast and overall comfort. Knowing that you would definitely recommend us and would be happy to stay again means the world to us. Your kind words have been shared with our entire hotel team. We look forward to welcoming you and your family back to Novotel Istanbul Bomonti very soon! Warm regards, Management Team Novotel Istanbul Bomonti

Dear Valued Guest, Thank you so much for your kind feedback and high scores! We are delighted to hear that you found our hotel good value for the price and that our reception team and barista made a positive impression on you. Your kind words have been shared with our entire hotel team. We have also noted your feedback regarding room service and food quality, which has been shared with our relevant teams for review and improvement. We look forward to welcoming you back to Novotel Istanbul Bomonti very soon! Warm regards, Management Team Novotel Istanbul Bomonti

Dear Valued Guest, Thank you so much for your wonderful feedback and the perfect score, and for being a valued ALL Platinum member! We are truly delighted to hear that you found our hotel new, comfortable, and well-run, and that every interaction during your stay was very satisfying. Your kind appreciation of our knowledgeable and polite team, the smooth check-in and check-out, our centrally located accommodation, and our fitness area means a great deal to us. Your kind words have been shared with our entire hotel team. We have also noted your feedback regarding the scent in the air conditioning and will share it with our relevant team for review. We look forward to welcoming you back to Novotel Istanbul Bomonti very soon! Warm regards, Management Team Novotel Istanbul Bomonti