Swissôtel The Bosphorus - Istanbul 5 stars

Customer review rating 4.6/5 5,805 reviews
Swissôtel The Bosphorus - Istanbul
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Hotel extras

Excellent location- The hotel located in the center of the European side of the city within a secluded residential quarter close to the business districts. Situated on a wooded hilltop- the hotel commands fantastic panoramic views of the Bosphorus

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Languages spoken at the hotel
  • Boutiques/shopping
  • ConciergePaying
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Tennis
  • Bicycles rental (Nearby)
Catering
  • 5 restaurant(s)
  • 1 bar(s)
Business services
  • 29 meeting room(s)
  • Conventions hotel

Hotel location

Swissôtel The Bosphorus - Istanbul

Visnezade Mah Acisu Sok
NO 19 Macka
Besiktas
34357
istanbul
turkey

Tel: +902123261100

Fax: (+90)2123261122

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    ATATÜRK INTERNATIONAL AIRPORT At 28km / 17 miles

  • By plane

    SABIHA GÖKÇEN INTL APT At 45km / 27 miles

GPS :41.041614, 28.997568

Our accommodations

Swissotel The Bosphorus offers an array of accommodation options for modern travelers. 566 guest rooms, suites and lofts offer guests a wide range of luxurious accommodation from the comfort of a standard room to the grace of a Presidential Suite. Each room and suite is being tastefully decorated with state-of-the art amenities for rooms that are elegantly tailored to the modern guest.

Swiss Advantage Garden King

  • Max. number of persons: 3
  • Area: From 38
  • Views: Garden side *

* Subject to availability

  • Coffee/tea making facilities

Swiss Advantage Garden Twin

  • Max. number of persons: 3
  • Area: From 38
  • Views: Garden side *

* Subject to availability

  • Coffee/tea making facilities

Swiss Advantage Bosphorus King

  • Max. number of persons: 3
  • Area: From 38
  • Views: Ocean/Sea view *

* Subject to availability

  • Coffee/tea making facilities

Corner Room Garden View King

  • Max. number of persons: 3
  • Area: From 40
  • Views: Garden side *

* Subject to availability

  • Coffee/tea making facilities

Corner Room Bosphorus View King

  • Max. number of persons: 3
  • Area: From 40
  • Views: Ocean/Sea view *

* Subject to availability

  • Coffee/tea making facilities

Swiss Executive Bosphorus King

  • Max. number of persons: 3
  • Area: From 38
  • Views: Ocean/Sea view *

* Subject to availability

  • Coffee/tea making facilities

Swiss Executive Bosphorus Twin

  • Max. number of persons: 3
  • Area: From 38
  • Views: Ocean/Sea view *

* Subject to availability

  • Coffee/tea making facilities

Swiss Advantage Bosphorus Twin

  • Max. number of persons: 3
  • Area: From 38
  • Views: Ocean/Sea view *

* Subject to availability

  • Coffee/tea making facilities

Swiss Executive Room

  • Max. number of persons: 3
  • Area: From 38
  • Views: Garden side *

* Subject to availability

  • Coffee/tea making facilities

Swiss Executive Room Garden View Twin

  • Max. number of persons: 3
  • Area: From 38
  • Views: Garden side *

* Subject to availability

  • Coffee/tea making facilities

Swiss Executive Corner Garden King

  • Max. number of persons: 3
  • Area: From 40
  • Views: Garden side *

* Subject to availability

  • Coffee/tea making facilities

Swiss Executive Corner Bosphorus King

  • Max. number of persons: 3
  • Area: From 40
  • Views: Ocean/Sea view *

* Subject to availability

  • Coffee/tea making facilities

Deluxe Suite Garden View

  • Max. number of persons: 3
  • Area: From 101
  • Views: Garden side *

* Subject to availability

  • Coffee/tea making facilities

Deluxe Suite Bosphorus View

  • Max. number of persons: 3
  • Area: From 88
  • Views: Ocean/Sea view *

* Subject to availability

  • Coffee/tea making facilities

Terrace Suite Bosphorus View

  • Max. number of persons: 3
  • Area: From 85
  • Views: Ocean/Sea view *

* Subject to availability

  • Coffee/tea making facilities

Jacuzzi Suite

  • Max. number of persons: 3
  • Area: From 70
  • Views: Ocean/Sea view *

* Subject to availability

  • Coffee/tea making facilities

Executive Terrace Suite

  • Max. number of persons: 3
  • Area: From 101
  • Views: Ocean/Sea view *

* Subject to availability

  • Coffee/tea making facilities

Ambassador Suite

  • Max. number of persons: 4
  • Area: From 230
  • Views: Ocean/Sea view *

* Subject to availability

  • Coffee/tea making facilities

Presidential Suite 3 Bedroom

  • Max. number of persons: 6
  • Area: From 230
  • Views: Ocean/Sea view *

* Subject to availability

  • Coffee/tea making facilities

Signature Loft

  • Max. number of persons: 2
  • Area: From 97
  • Views: Ocean/Sea view *

* Subject to availability

  • Coffee/tea making facilities

Signature Loft Corner Park

  • Max. number of persons: 2
  • Area: From 125
  • Views: Garden side *

* Subject to availability

  • Coffee/tea making facilities

Signature Loft 2 Bedrooms

  • Max. number of persons: 4
  • Area: From 155
  • Views: Ocean/Sea view *

* Subject to availability

  • Coffee/tea making facilities

Signature Loft Corner Bosphorus

  • Max. number of persons: 2
  • Area: From 110
  • Views: Ocean/Sea view *

* Subject to availability

  • Coffee/tea making facilities

Signature Loft 2 Bedroom Terrace

  • Max. number of persons: 4
  • Area: From 215
  • Views: Ocean/Sea view *

* Subject to availability

  • Coffee/tea making facilities

Residence 2 Bedroom Bosphorus View

  • Max. number of persons: 4
  • Area: From 95
  • Views: Ocean/Sea view *

* Subject to availability

  • Coffee/tea making facilities

Residence 1 Bedroom Park View Corner

  • Max. number of persons: 2
  • Area: From 63
  • Views: Garden side *

* Subject to availability

  • Coffee/tea making facilities

Residence 1 Bedroom Bosphorus View

  • Max. number of persons: 3
  • Area: From 112
  • Views: Ocean/Sea view *

* Subject to availability

  • Coffee/tea making facilities

Residence 1 Bedroom Bosphorus View Corner

  • Max. number of persons: 2
  • Area: From 112
  • Views: Ocean/Sea view *

* Subject to availability

  • Coffee/tea making facilities

Residence 2 Bedroom Park View Corner

  • Max. number of persons: 4
  • Area: From 95
  • Views: Garden side *

* Subject to availability

  • Coffee/tea making facilities

Residence 2 Bedroom Park View Corner

  • Max. number of persons: 4
  • Area: From 95
  • Views: Garden side *

* Subject to availability

  • Coffee/tea making facilities

Residence 2 Bedroom Bosphorus View Corner

  • Max. number of persons: 4
  • Area: From 95
  • Views: Ocean/Sea view *

* Subject to availability

  • Coffee/tea making facilities

Residence 3 Bedroom Park View Corner

  • Max. number of persons: 6
  • Area: From 163
  • Views: Garden side *

* Subject to availability

  • Coffee/tea making facilities

Residence 3 Bedroom Bosphorus View Corner

  • Max. number of persons: 6
  • Area: From 163
  • Views: Ocean/Sea view *

* Subject to availability

  • Coffee/tea making facilities

Our restaurants and bars

OASIS RESTAURANT

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Arranged around the luxurious pool, Oasis Restaurant is a stylish outdoor lounge and bar, serving local and seasonal comfort food accompanied by refreshing cocktails and mocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

16 ROOF

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Delicious meals against the radiant Bosphorus, wonderful music, live DJ performances and a much more stunning atmosphere! Delight in the rare examples of culinary arts at Gaja Roof, and then feel the beauty of the night to the fullest at 16 Roof.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CHALET

Type of cuisine: Thematic cuisine

Photo non contractuelle / Strictly non binding

Experience Swissness at the Chalet restaurant in Swissôtel the Bosphorus, Istanbul. A special Swiss Festival offers a culinary tour of all things alpine, from rösti potatoes and cheese fondues to delectable chocolate desserts.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GABBRO

Type of cuisine: International

Photo non contractuelle / Strictly non binding

MORE THAN WORLD CUISINE, IT'S THE WORLD OF CUISINE... GABBRO, bringing a new breath to the eating & drinking experience in the heart of the Bosphorus, serves the most special flavours from the world cuisines.

SABROSA Restaurant

Type of cuisine: Thematic cuisine

Photo non contractuelle / Strictly non binding

An impressive decor combining Swiss refinement with the warmth of Turkish culture, SABROSA features breathtaking Bosphorus views and a menu full of surprises and stunning variety from an innovative and world class kitchen.

CAFE SWISS

Photo non contractuelle / Strictly non binding

The spectacular view, its attentive service and unequaled tastes, your everyday leisure at the Cafe Swiss is more of a beauty now; Best for traditional afternoon tea or a glass of drink after work would facilitate dismissing your fatigue.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 29

  • Maximum size: 1,070

  • Maximum capacity: 1,600 people

  • Maximum banquet capacity: 1,008 people

Find out more

Our guest reviews for
Swissôtel The Bosphorus - Istanbul

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

5,805 reviews

Highly satisfactory - would definitely stay again.

Customer review rating 4.6/5

Mr S. Couples - 01/12/2019 Confirmed reviews ALL

From arrival to check out, we had all of our needs met to full satisfaction and I would highly recommend this hotel chain further. Would like to thank all of the great staff for their timely assistance and hope to see you again in the future.

Dear J., We very much appreciate your comments regarding your stay at the Swissôtel The Bosphorus, Istanbul. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Feel Homd

Customer review rating 4.6/5

Michael M. Business - 28/11/2019 Confirmed reviews ALL

Dear Swissotel-Istanbul Team, I would like to say thank you so much for my "feel home" stay @ your hotel. Thank you for my upgrade to a vera nice room, the requested late check out and loving care in the club lounge. Happy to see you in january again.

Dear Mr. M., We would like to thank you for taking the time to share your experience at Swissôtel The Bosphorus. It is great to read you felt welcome with the hospitable level of service provided by our team.We will be certainly be sharing your kind sentiments with all our team members. On behalf of Swissôtel family, wish you a happy new year & look forward to welcoming you back again soon. Best Regards

Still one of the best in Istanbul

Customer review rating 4.6/5

Muneerq Business - 27/11/2019 Confirmed reviews ALL

Still one of the, best hotels in Istanbul. Clean, nice rooms, friendly staff, excellent location, good breakfast and convenient for business as well as families.

Dear Q., We very much appreciate your comments regarding your stay at the Swissôtel The Bosphorus, Istanbul. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great hospitality

Customer review rating 4.6/5

Anonymous Business - 27/11/2019 Confirmed reviews ALL

Rooms are big and comfortable. Staff are very nice and always available. Best breakfast

Dear S., We very much appreciate your comments regarding your stay at the Swissôtel The Bosphorus, Istanbul. It is always a pleasure to receive positive feedback. We will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

fantabulous

Customer review rating 4.6/5

Resham D. Business - 27/11/2019 Confirmed reviews ALL

loved the food the ambience the people. Desserts were out of the world. The way my room was done when I was out was just too good. Cant thank you enough

Dear Resham d., We very much appreciate your comments regarding your stay at the Swissôtel The Bosphorus, Istanbul. It is always a pleasure to receive positive feedback. We will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

About

Customer review rating 4.6/5

Aleksandra S. Friends - 27/11/2019 Confirmed reviews ALL

The best hotel I ever been,all experience is on the high level TOppppp

Dear S., We very much appreciate your comments regarding your stay at the Swissôtel The Bosphorus, Istanbul. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Services

not as good as expected

Customer review rating 4.6/5

Anonymous Business - 26/11/2019 Confirmed reviews ALL

very cold services you didn't ask for CC details at check in and you deliverd an envelope with the urgent request to provide the form of payment. It wasn't my fault and I felt like you were scared I was not going to pay ...

Perfect hotel

Customer review rating 4.6/5

Ziad S. Solo - 25/11/2019 Confirmed reviews ALL

It was excellent service, location, amenaties, staff I really recommend it

Dear S., We very much appreciate your comments regarding your stay at the Swissôtel The Bosphorus, Istanbul. It is always a pleasure to receive positive feedback. We will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Kaan K.

Customer review rating 4.6/5

Kaan K. Couples - 25/11/2019 Confirmed reviews ALL

We love swiss hotel experience as always thanks for the sevice. I would like to underline that at the reception desk, mrs/ms Burcu was very helpfull, positive and made our visit a special one. Only negative thing is the altitude of the parking lot staff, fyi they re so rude.

Dear K., We very much appreciate your comments regarding your stay at the Swissôtel The Bosphorus, Istanbul. It is always a pleasure to receive positive feedback. We will share your comments with Mrs. Burcu from reception team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also, we have well noted your constructive comment regarding the vallet service and will address this internally with the respective team. Once again, we are really sorry for any inconvenience caused. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great

Customer review rating 4.6/5

Swann Business - 25/11/2019 Confirmed reviews ALL

Confortable with top services!

Dear Mr. A., Thank you for your five star review. At Swissôtel The Bosphorus,İstanbul we pride ourselves on delivering the most memorable of experiences to all of our guests. I am thrilled you were looked after so attentively by the colleagues across the hotel, and I will ensure your kind comments are shared with them. We all look forward to welcoming you back to Swissôtel The Bosphorus in the future. Kind Regards , Guest Services

I had memorable 4 days at your hotel.

Customer review rating 4.6/5

Funda D. Business - 24/11/2019 Confirmed reviews ALL

Employees were very pleasant and helpful, starting at X-ray point as soon as you enter the Hotel to the room. My room was more than perfect. Meeting rooms met my and all Teams' requirements.

Sayın D., Swissôtel The Bosphorus , Istanbul ‘da gerçekleşen konaklamanız ile ilgili görüşlerinizi paylaştığınız için teşekkür ederiz. Siz misafirlerimizin olumlu görüşlerinizi bilmek, bizler için her zaman büyük önem taşımaktadır. Hizmetlerimiz ile ilgili güzel yorumlarınızı, ekibimiz ile paylaşacağımızı belirtmek isteriz. Misafir memnuniyetini en üst seviyeye taşımayı hedeflediğimiz hizmetlerimiz ile ilgili, siz misafirlerimizin olumlu görüşlerini bilmek, bizleri, yeni girişimler için her zaman cesaretlendirmektedir. Değerli görüşlerinizi bizlerle paylaştığınız için bir kez daha teşekkür eder, bir başka seyahatinizde size tekrar hizmet vermekten mutluluk duyacağımızı belirtmek isteriz. Saygılarımızla,
Customer review rating 4.6/5

Selim O. Business - 20/11/2019 Confirmed reviews ALL

All the staff are very freindly and try their best offer to make the visitors happy during their stay at the hotel. Extra thanks to Cihan 11th floor room service&cleaning, Esra, Emine ;Sakir executive floor; all team of Concierge; Reception Burcu Erhan and the tall colleague; nice to see the welcomes of Zeynep & Hale Client Service & Nedim

Dear Mr.O. , Thank you for taking the time to leave such a delightful review and your kind words. We always appreciate feedback, but especially from our most loyal returning guests. We pride ourselves on delivering the most memorable of experiences to all of our guests and I will ensure your comments are shared with our colleagues across the hotel. We all look forward to welcoming you back to Swissôtel The Bosphorus , Istanbul very soon. Sincerely,

Services are not in line with the costs

Customer review rating 4.6/5

Anonymous Business - 20/11/2019 Confirmed reviews ALL

Front desk services not up to the hotel classification; roof bar closed;long waiting line for breakfast;blocked security amount on Credit card for more than 25 days

Dear R., Firstly, we would like to take this opportunity to thank you so much for taking the time to provide our team with such valuable feedback that will only enhance our future guests experiences. We do apologies that the 16 Roof Bar was not available during your stay, but we are glad we were able to provide an alternative solution Gabbro Bar for the winter season. We are highly concerned with your feedback regarding the breakfast and reception experiences and would like to apologise if any inconvenience caused. The well-being of our guests is our top priority and we would like to learn some more details in order to analyze what happened and to improve. Referring to the credit card authorisation, please be assured we have checked again with the bank for the cancellation and sent once again the request. We would like to inform you that time to time due to each countries bank agreement with their Turkish counterpart, it might take more than couple weeks for authorization to be released. We do hope you will give us another opportunity to welcome you back to enjoy a guest experience that truly reflects the service we provide. Best Regards, Hazal Sualp Guest Services Representative

Good as usual

Customer review rating 4.6/5

Anonymous Families - 19/11/2019 Confirmed reviews ALL

Was great and nice

Dear Mr. A., Thank you for taking the time to review your stay with us and were very glad to read you were pleased with the services rendered to you. Thank you again for choosing Swissôtel The Bosphorus for your stay in Istanbul and look forward to welcoming you back soon. Kind Regards

Great Hotel & kind staff

Customer review rating 4.6/5

Alaa S. Business - 19/11/2019 Confirmed reviews ALL

I've stayed there for 2 nights, most of rooms has sea view. Receptionists & all staff are friendly and kind and ready to help promptly Highly recommended

Dear S., We very much appreciate your comments regarding your stay at the Swissôtel The Bosphorus, Istanbul. It is always a pleasure to receive positive feedback. We will share your comments with our reception team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also, we have well noted your constructive comment regarding the breakfast selection and will address this internally with the respective team. The well-being of our guests is our top priority, and we regret to read that your experience at the buffet has not been completely satisfactory. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Services

Everything was great

Customer review rating 4.6/5

Sara Solo - 18/11/2019 Confirmed reviews ALL

I stayed at the hotel from in the first week of November. Despite the fact that I had to complain to the guest desk for the towel and they immediately resolved I was happy and satisfy staying at your hotel. I used the restaurants and also the spa during my stay, so I can comment on that! The Turkish bath was great and I enjoyed it a lot. The quality of the tea you served in the main lobby was poor. The restaurant down stair, I can't remember the name, was good in terms of the staff. the quality of food was average. Above all, I would like to thank the Swisshotel for their great gesture and surprised me with a birthday cake in my room. I also would like to thank the guest desk for their great service, specially the manager.

Dear S., We very much appreciate your comments regarding your stay at the Swissôtel The Bosphorus, Istanbul. And once again, Happy Birthday! It is always a pleasure to receive positive feedback. We will share your comments with our team. We are that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Services

Good Stay

Customer review rating 4.6/5

Deya M. Business - 18/11/2019 Confirmed reviews ALL

Very Good Experience

Dear M., We very much appreciate your comments regarding your stay at the Swissôtel The Bosphorus, Istanbul. It is always a pleasure to receive positive feedback. Regarding to the Le Club Accor Hotels welcome drink voucher, we would like to inform you that only stays booked via Accor-Hotels distribution channels or directly from our hotel providing you all benefits of the loyalty programme. Eligible stays therefore do not include stays booked via a reseller, tour operator or third-party online travel agent, which are not connected automatically to the Accor-Hotels reservation center. We wish to be more than happy while assisting you with Le Club Accor Hotels all membership benefits, for your future stays, when your travels will bring you back to Istanbul. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A very luxury hotel very comfortable

Customer review rating 4.6/5

Viviane A. Friends - 18/11/2019 Confirmed reviews ALL

This is my second time in this beautiful hotel and definitely will not be the last. I will come to Swissôtel every time I visit İstanbul. The hotel location is perfect. Close to shops and close to the sea shore where you can easy go for a morning walk or jog and enjoy the beautiful view of the phosphorus. As well as the view from the room it’s also awesome. The hotel is very clean and I love the smell of the lobby so much that I miss it when I go. The staff is so polite so professional and so helpful. The breakfast is over the top. The Gabro bar and restaurant is so entertaining and is a great addition to the hotel. We enjoy popping on for a drink. I don’t know what else to say but overall it’s amazing.

Dear A., We very much appreciate your comments regarding your stay at the Swissôtel The Bosphorus, Istanbul. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent Facility and Guest Experience

Customer review rating 4.6/5

Yugo Business - 18/11/2019 Confirmed reviews ALL

The entire staff team from reception to concierge was very attentive. In addition to the excellent facility, I would rate the guest experience as one of the best in my life ( BTW I do travel a lot )

Dear M., We very much appreciate your comments regarding your stay at the Swissôtel The Bosphorus, Istanbul. It is always a pleasure to receive positive feedback. We will share your comments with our reception and concierge team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mrs.

Customer review rating 4.6/5

Anonymous Friends - 18/11/2019 Confirmed reviews ALL

This was the second time I stayed at your hotel. I was somewhat disappointed due to balcony being closed therefore breakfast area was too crowded. Also it would be nice to have at least some dress code at breakfast area as respect to others so people with Pajamas are not allowed in breakfast area.

Dear D., Firstly, we would like to take this opportunity to thank you so much for taking the time to provide our team with such valuable feedback that will only enhance our future guests experiences. We are extremely disappointed to read that you did not have an enjoyable dinner with us, and we can only apologise that we failed to live up to the high standards that we usually pride ourselves in delivering. Once again, we are deeply sorry for the unpleasant view of the terrace construction , which was for serving better to all of our guests in the future. Please be aware once again that your review about this inconvenience and the food quality feedback have been reported to our Management team. We truly hope that your experience on this occasion will in no way deter you from staying with us again, and we hope we get the opportunity to welcome you back and get a second chance at getting the service right. Best Regards, Guest Services
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