Swissôtel The Bosphorus - Istanbul 5 stars

We stayed 1 night to be able to eat at the Chalet restaurant and it was simply an amazing experience throughout. We were sent our daughter's sleeping bunny via cargo after we forgot it in the room! Excelling beyond expectations.

Accommodated for a night with my family during Pandemic, on Feb 20th. Special requests about higher floor and connected rooms were met. Rooms were super clean, comfy and quiet. Getting used to the light controls is a small challenge though. :-) Food served by Room Service was one of the best. Cafe at Lobby was very crowded and it does not 'feel' well ventilated here. Desserts and drinks we had here were very tasty and the service was great. Had the opportunity to experience Chalet Restaurant tasting menu. Although restaurant failed to arrange a table in front of fireplace, as requested approx. 2 weeks ago (they never promised though), they fixed it in a while and managed to made us happy. Special thanks to manager for that! Wine was first served as chilled but not kept cool later (I am sure they would, if we would have asked). Food was OK, you may have eaten better Swiss cheese and Rösti in the past. Experience and service was overall good and I would consider going there again, perhaps to try something individual from the menu. Breakfast served in Sabrosa restaurant was nice. All food was extremely fresh and delicious (except Sucuk, which maybe a better one preferred). It would be nicer if some cakes and milky desserts were served in addition to pastry desserts. Staff was attentive and met our never ending requests happily, such as pillows and plastic spoons for our baby girl. Sultan Park was nice for walking. Thanks for caring all these old trees and maintaining the heart of the city well. Kids Garden was OK. Staff cleaned all toys with disinfectant, which helped us to feel safe. Tree house is a bit old require urgent refurbishment. There are rusty bolts and nails that may harm children (there was a label not to leave kids unattended on this tree house). This hotel charges parking fee from visitors, but does not charge non-filter coffee & orange juice consumed at breakfast. They use mid-market rates when converting EUR to TRY, which is something I pay attention. I recommend this hotel to create more open-air dining areas with heaters, perhaps empty area nearby the pool would be convenient for winter. So that cafe at lobby would be less crowded. At check out and check in, there were approx. 5 ea individual lines at Front Desk. I was not lucky enough to pick the fastest line and it took me wait a good 10-15mins waiting at each time. Perhaps it would be more efficient if people would queue in one line and taken care by whoever front desk staff is available next.

Great location - you enter the lobby and have a fantastic view of the Bosphorus and the Maiden Tower on the opposite site of the natural channel. The staff is so friendly and comforting - you immediately feel home. The hygiene concept in the pandemic is reasonable and controlled as good as possible, even with reluctant hotel guests. A beautiful garden gives opportunity of a walk in the weekend afternoon, even under curfew conditions. Dining in Le Chalet brings Swiss kitchen into the heart of Istanbul. The rooms are comfortable, spacious, and with a lovely Bosphorus view, if you request for it.

I arrived Early in the morning 7:00am and I was happy to be checked in an already made clean and comfortable room even thou I was to check in at 2:00pm . I also loved the food and the chef was so polite and welcoming . He made sure to deliver my meal just as I had called to order . Spicy ❤️. Again they got me in the right cab for my own safety . My hospitality is just great . Oh and my view was just breathtaking. I had an amazing stay

First, the room reviews across the Bosphorus are awesome. With Big windows, you get to enjoy the inside and outside of your hotel room. Second the food is Excelletn. They have such good food either at the main restaurant or the lobby Cafe. You enjoy delicious lobster, pasta sushi and much more amazing cuisine: Thirdly, a hotel cannot achieve all of the above without its attentive and helpful staff. The rooms are clean and the hotel is well maintained. If you are in Istanbul, you cannot really chose any other hotel. Lastly, the staff are so good they give an extend late check on request. The Swissôtel’s Bosphorus is a class of its own, with all the Restaurants around closed for only take seats, I enjoyed many excellent dishes over many days at the Hotel.