Swissôtel The Bosphorus - Istanbul

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Swissôtel The Bosphorus - Istanbul 5 stars

Customer review rating (ALL Rating) 4.6/5 1,601 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Located at the heart of the city (on the Bosphorus)

  • Large variety of room product with sea and garden view

  • 60,000 square meter of gardens

  • Largest meeting room (Fuji Ballroom) has 1,100 seating capacity

  • 10 minutes walking distance to shopping district Nisantasi

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Swissôtel The Bosphorus - Istanbul

Visnezade Mah Acisu Sok, NO 19 Macka, Besiktas
34357 ISTANBUL
Turkey

Telephone +90 212 326 11 00

Fax +90 212 326 11 22

Contact email

  • By plane

    ATATÜRK INTERNATIONAL AIRPORT At 28km / 17 miles

  • By plane

    SABIHA GÖKÇEN INTL APT At 45km / 27 miles

GPS:41.041614, 28.997568

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Swissotel The Bosphorus offers an array of accommodation options for modern travelers. 566 guest rooms, suites and lofts offer guests a wide range of luxurious accommodation from the comfort of a standard room to the grace of a Presidential Suite. Each room and suite is being tastefully decorated with state-of-the art amenities for rooms that are elegantly tailored to the modern guest.

Our guest reviews

Our guest reviews for
Swissôtel The Bosphorus - Istanbul

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,601 reviews

TripAdvisor Rating  5.0/5  3,500 reviews

Good stay

Customer review rating 4.5/5

Orit Couples - Confirmed reviews ALL

Grate service , good location, cleaning was perfect!

Dear Mrs.A., Thank you for taking the time to review your stay with us and coming home to best address in town. Your comments are a great motivation for our team and will certainly be sharing your kind sentiments. Thank you again for your wonderful feedback and hope to continue to offer you the very best of our internationally recognized Turkish Hospitality time and time again. Kind Regards , Guest Services

Very good location

Customer review rating 4.5/5

Amani Families - Confirmed reviews ALL

Every thing was good room , location , food except when I did the check in the stuff he did mistake in my payment and not even apologize for that

Well located

Customer review rating 4.5/5

Moudi A. Friends - Confirmed reviews ALL

I enjoyed the hotel view of my room and staff were extremely helpful and friendly

Dear Mr.A., Thank you for taking the time to review your stay with us and coming home to best address in town. Your comments are a great motivation for our team and will certainly be sharing your kind sentiments. Thank you again for your wonderful feedback and hope to continue to offer you the very best of our internationally recognized Turkish Hospitality time and time again. Kind Regards , Guest Services

Well located

Customer review rating 3.5/5

Essa A. Couples - Confirmed reviews ALL

Very beautiful lobby with nice view to the posphur

Great location and as always a super stay

Customer review rating 4.5/5

Paul S. Business - Confirmed reviews ALL

From the door staff to the waiting and room staff they are always there for me , greet me by name and nothing is to much effort for them, also the management and general managers are always very kind and helpful no matter my requests

Dear Mr.S., Thank you for taking the time to review your visit to Swissôtel The Bosphorus, Istanbul in such exquisite detail. It is always such a pleasure to read about our customer experiences; especially when it is so apparent that they have had a truly wonderful time. We all, at Swissôtel The Bosphorus, Istanbul, take great pride in our unique responsibility as custodians of this wonderful establishment.My colleagues take the greatest of pride in ensuring our customers are made to feel comfortable, and enjoy the highest levels of service and facilities during their time with us. I am delighted we achieved this during your visit and I will have great pleasure in sharing your feedback with the team. We all look forward to welcoming you back for another Swissôtel experience when you are next in Istanbul. Kind Regards , Guest Services

Wonderful room view

Customer review rating 5.0/5

Shorea Families - Confirmed reviews ALL

This was the second time we were in this hotel . They had given me the room with direct Bosporus view on my request and we were very pleased with that . Staff were quick and helpful. Room was clean and everything was as it should be in a five star hotel. I particularly like the lively atmosphere of the hotel and the location. Thanks for everything. We enjoyed our stay . Hope to be back soon .

Dear Ms. S., Thank you for taking the time to review your visit to Swissôtel The Bosphorus, Istanbul in such exquisite detail. It is always such a pleasure to read about our customer experiences; especially when it is so apparent that they have had a truly wonderful time. We all, at Swissôtel The Bosphorus, Istanbul, take great pride in our unique responsibility as custodians of this wonderful establishment.My colleagues take the greatest of pride in ensuring our customers are made to feel comfortable, and enjoy the highest levels of service and facilities during their time with us. I am delighted we achieved this during your visit and I will have great pleasure in sharing your feedback with the team. We all look forward to welcoming you back for another Swissôtel experience when you are next in Istanbul. Kind Regards , Guest Services

Great Experience

Customer review rating 5.0/5

Atieh H. Couples - Confirmed reviews ALL

The positive vibes started from the moment of arrival and continued until we departed , the room was well appointed , good space , clean and full of light and on top of it all a great view ( a shame that it was to the side so one had to go to the window to see the view). Breakfast was very good and staff are very efficient even though it was busy through out the 6 days , Komru made a difference , very efficient and pleasant . Roof 16 is the best place in town ( food , view and atmosphere ) we ate in 4 out of top 10 restaurants in the city but none came close to it in food quality , Taha was great and efficient and Soner is a great chef , one can see his touch all over ! The only area that needs attention is the lobby during the evening , you could sit 20 minutes without being approached , we left twice without being attended to . I think may be hiring extra staff would make you money and improve service. The staff there always looked tired and by 9 pm they are dragging their feet . Overall the best hotel in Istanbul and great value for money . We have stayed in 6 , 5 stars hotels in Istanbul over the years , two are in the same area and this was by far the best experience .

Dear Mr.H., Thank you for taking the time to review your visit to Swissôtel The Bosphorus, Istanbul in such exquisite detail. It is always such a pleasure to read about our customer experiences; especially when it is so apparent that they have had a truly wonderful time. We all, at Swissôtel The Bosphorus, Istanbul, take great pride in our unique responsibility as custodians of this wonderful establishment.My colleagues take the greatest of pride in ensuring our customers are made to feel comfortable, and enjoy the highest levels of service and facilities during their time with us. I am delighted we achieved this during your visit and I will have great pleasure in sharing your feedback with the team. We all look forward to welcoming you back for another Swissôtel experience when you are next in Istanbul. Kind Regards , Guest Services

Well located and friendly staff

Customer review rating 4.5/5

Bachar M. Couples - Confirmed reviews ALL

Excellent

Dear Mr. M., Thank you for taking the time to review your stay with us and coming home to best address in town. Your comments are a great motivation for our team and will certainly be sharing your kind sentiments. Thank you again for your wonderful feedback and hope to continue to offer you the very best of our internationally recognized Turkish Hospitality time and time again. Kind Regards , Guest Services

Excellent Hotel!

Customer review rating 5.0/5

Brandur Couples - Confirmed reviews ALL

Good location, excellent staff with warm and helpful attitude. The SPA and breakfast is great.

Dear Mr.H., Thank you for taking the time to review your stay with us and coming home to best address in town. Your comments are a great motivation for our team and will certainly be sharing your kind sentiments. Thank you again for your wonderful feedback and hope to continue to offer you the very best of our internationally recognized Turkish Hospitality time and time again. Kind Regards, Guest Services

Amazing Hotel experience in Istanbul

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

I stayed for 6 nights and attended a conference in the hotel. I ate at the Chalet, Oasis, lobby lounge, Sabaro and also ordered room service The food is very delicious with a wide range of choices. There are stunning views of the Bosphorus from the lobby, and hotel rooms. Staff were attentive and efficient and attended to our every need.

Dear Mrs.T., Thank you for taking the time to review your visit to Swissôtel The Bosphorus, Istanbul in such exquisite detail. It is always such a pleasure to read about our customer experiences; especially when it is so apparent that they have had a truly wonderful time. We all, at Swissôtel The Bosphorus, Istanbul, take great pride in our unique responsibility as custodians of this wonderful establishment.My colleagues take the greatest of pride in ensuring our customers are made to feel comfortable, and enjoy the highest levels of service and facilities during their time with us. I am delighted we achieved this during your visit and I will have great pleasure in sharing your feedback with the team. We all look forward to welcoming you back for another Swissôtel experience when you are next in Istanbul. Kind Regards , Guest Services

Extremely noisy, not good food and rather bad service

Customer review rating 1.0/5

Anonymous Solo - Confirmed reviews ALL

I was in a corner garden view room and had the most unpleasant experience. There was a concert and the noise in my room was deafening. From 10 in the morning as there were practising. It was impossible to rest. after 2 nights of complaining, they move me to the other side of the hotel. they clearly knew that the noise was not acceptable and I have no idea why this room was even rented in the first place. I ordered room service the second night and the food was barely eatable. Undercooked steak and just poor quality. Finally service: apart from the cleaning lady who was extremely nice, people were barely polite. The young lady at the front desk of the breakfast room did not even answer my good morning. Obviously smiling also seemed to be difficult for her! All in all and for the price I was charged, it was a more than mediocre stay. Really unimpressed. I also of course mentioned this when I checked out but apart from receiving a " I am sorry"...nothing.

Well located , clean

Customer review rating 3.0/5

Saad K. Couples - Confirmed reviews ALL

The receptionist Burcu She was arrogant and spoke badly to me , not a 5 stars Hotel treatment!! All other things was great

Dear Mr. k., Thank you for taking the time to review your recent stay with us. At Swissôtel The Bosphorus , Istanbul we pride ourselves on delivering the most memorable of experiences to all of our guests, and I am sorry if we did not completely achieve this during your stay. I do apologies for any offense caused by my colleague who will receive some guidance and further training. I hope you will not let this be the reason for not returning and we will be mindful of this misjudgment going forward. I hope we will have pleasure of welcoming you back to Swissôtel The Bosphorus , Istanbul in the future. Kind Regards , Guest Services

Helpful staff

Customer review rating 5.0/5

Nazanin K. Couples - Confirmed reviews ALL

Very good, helpful and knowledgeable staff

Dear Mrs. K., Would like to thank you for taking the time to share your experience at the Swissôtel The Bosphorus. We are very pleased that you had a wonderful stay with us. Your comments are a great motivation to us all. Please be assured we have conveyed your sentiments to our team. We thank you for your visit and hope to welcome you back again soon. Best Regards Guest Services

Perfect stay

Customer review rating 5.0/5

Lindsey G. Couples - Confirmed reviews ALL

Good room, immaculate. Slightly disappointed not to be Bosphorus facing. Excellent breakfast, staff were polite and friendly. Again, bit disappointed the roof top bar was not open. Otherwise very good stay.

Dear Mrs.Lindsey , Thank you for your extremely positive review. We really do appreciate our guests taking the time to leave us feedback, and we are thrilled that you enjoyed your stay with us and everything exceeded your expectations. At Swissôtel The Bosphorus, Istanbul we pride ourselves in delivering an exceptional level of service and truly the most memorable of stays for all of our guests, and it is always so pleasing to have confirmation that we got this correct! I will have great pleasure in sharing your comments with our colleagues. Kind Regards , Guest Services

Excellent Hotel

Customer review rating 5.0/5

Parissa Couples - Confirmed reviews ALL

We stayed at Swissotel for 4 days in March and we really enjoyed our stay. We were coming back to Istanbul so we checked out other hotels during the 4 days and nothing we saw could compare to Swissotel. The entrance and view of the lobby is like no other hotel in the area. So we booked our 7 day stay for April at Swissotel. The Hotel is immaculate, everyone is very friendly and accomodating. Breakfast was amazing too.

Dear Mrs. Y., We were delighted to read your kind comments following your recent stay at Swissôtel The Bosphorus, Istanbul and to hear that you had such a memorable visit. Our team pride themselves on delivering the very highest levels of service to our guests and to anticipate their every need. To hear we have achieved this is always so rewarding, and I will have pleasure in sharing your comments with Oguzcan and the rest of the team. We all look forward to welcoming you back again very soon to enjoy another wonderful experience at Swissôtel The Bosphorus, Istanbul. Kindest regards, Guest Services

Good stay

Customer review rating 4.5/5

Niyazi I. Friends - Confirmed reviews ALL

Excellent

Dear Mr.I., Thank you for taking the time to review your stay with us and coming home to best address in town. Your comments are a great motivation for our team and will certainly be sharing your kind sentiments. Thank you again for your wonderful feedback and hope to continue to offer you the very best of our internationally recognized Turkish Hospitality time and time again. Kind Regards , Guest Services

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