Swissôtel The Bosphorus - Istanbul 5 stars

Customer review rating (ALL Rating) 4.7/5 3,870 reviews

Swissôtel The Bosphorus - Istanbul - Image 1
Swissôtel The Bosphorus - Istanbul - Image 2
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Visnezade Mah Acisu Sok, NO 19 Macka, Besiktas, 34357 ISTANBUL, Turkey

Description

Hotel extras

  • Located at the heart of the city (on the Bosphorus)

  • Large variety of room product with sea and garden view

  • 60,000 square meter of gardens

  • Largest meeting room (Fuji Ballroom) has 1,100 seating capacity

  • 10 minutes walking distance to shopping district Nisantasi

Our accommodation(s)

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Hotel location

Swissôtel The Bosphorus - Istanbul

Visnezade Mah Acisu Sok, NO 19 Macka, Besiktas
34357 ISTANBUL
Turkey

GPS:41.041614, 28.997568

Telephone
Fax +90 212 326 11 22

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  3,870 reviews

Customer review rating 5.0/5

Leyla G. Business - Confirmed reviews ALL

The location was very convenient, and the room was perfect. The welcome and service were excellent from the moment we arrived. The Customer Guest Manager, Zeynep, was very helpful and professional, as were the front desk staff. The food and breakfast were amazing. Overall, it was a wonderful stay.

Customer review rating 5.0/5

Jacqueline H. Solo - Confirmed reviews ALL

Amazing hotel Rooms were great. The view to the Bosphorus was incredible. That was a pleasant upgrade. Staff were so nice. Lawretta and her team very friendly and helpful. They surprised me with a birthday cake which was so tasty. I’m grateful that they made my birthday week away so special. I can’t wait to go back. Best experience in Istanbul.

Dear H., Thank you for taking the time to leave a review of your recent stay with us. We are very pleased to read that you had the most wonderful stay at Swissôtel The Bosphorus. It means a lot to us to hear you were impressed with our facilities and with the level of hospitable service received from our team. Your comments are a great motivation to us all and wish to assure your sentiments are conveyed our to our team especially Laureta.Thank you again for choosing Swissôtel as your home away from home and hope to continue to offer you the very best of our internationally recognized Turkish Hospitality time and time again. Kindest regards, Guest Services

Customer review rating 5.0/5

Grace A. Solo - Confirmed reviews ALL

I stayed at Swissôtel from the 3rd–11th of March while visiting Istanbul for surgery, and I am incredibly grateful that I chose such a wonderful hotel to support me during my recovery. My recovery had a significant impact on my ability to do even normal things. I had rib damage which made it very painful to move or even sit comfortably. During such a difficult time, the hotel and its staff made a huge difference to my experience. The room had a perfect view of the sea, the food — although I could not taste much due to my surgery — was incredible, and the staff’s kindness and attention to detail were beyond anything I have experienced in other five-star hotels. I was in a very vulnerable position: travelling alone, in a foreign country where not everyone speaks English (my only language), undergoing surgery and recovering afterwards. Your staff made me feel welcome and, most importantly, cared for when I truly needed it. They helped me with pillows so I could sleep upright comfortably (including a neck support which felt like a gift from God), assisted with pharmacy orders so I didn’t need to leave my room, brought hot water bottles to ease my aching body — often without me even asking. They found a vase for the flowers I received, and with my permission entered my room for service so I wouldn’t need to get out of bed, which was extremely difficult. They also helped when I had trouble paying for taxis as I had brought no cash and the driver would not accept cards, supported me when I returned from surgery feeling very fragile, allowed me a later checkout as my flight was late, and even arranged for me to sit in a quiet private spot in the restaurant as the main area was too loud and I did not want to be seen in the condition I was in. There were also so many small thoughtful gestures — bringing tissues when my nose was running, unlimited ice to help with swelling, and many other little acts of kindness that I may not even remember now. Without this level of support during such a fragile time, my recovery and my experience in Istanbul would have been very different. I am extremely grateful and look forward to returning to the hotel one day when I am visiting under happier and healthier circumstances. I would also like to recognise the staff members who went above and beyond for me. I hope they receive the recognition they truly deserve: Melek – Executive Lounge Emen – Restaurant Adnan – Restaurant Ozgwr – Housekeeping Gokay – Bellman Esra – Front of House Laureta – Guest Relations Guest Relations Manager (whose name I unfortunately did not catch) All of those in the concierge team (the WhatsApp is a brilliant way to communicate) There was also a very kind gentleman on the bellman team when I first arrived who helped when I was unable to pay for my taxi. I had mistakenly brought no cash or cards, the driver spoke little English, and he would not accept card payment. This gentleman stepped in, spoke with the driver, paid the fare in cash for me, and charged it to my room. I unfortunately did not catch his name, but I believe he may be related to Gokay (perhaps a brother-in-law). His kindness truly saved me from a very stressful situation, and I am incredibly grateful. Thank you again to everyone who made such a difficult moment in my life so much easier. Your care, kindness, and professionalism will always stay with me.

Customer review rating 5.0/5

Stephanie F. Couples - Confirmed reviews ALL

It was perfect. We were touched by the birthday cake we found in our room that made our celebration even more special.

Customer review rating 5.0/5

Hillan A. Solo - Confirmed reviews ALL

Friendly team

Dear Guest, Thank you for taking the time to review your stay with us and coming home to best address in town. Your comments are a great motivation for our team and will certainly be sharing your kind sentiments. Thank you again for your wonderful feedback and hope to continue to offer you the very best of our internationally recognized Turkish Hospitality time and time again. Kindest regards, Guest Services

Other web-users rate our hotel

  • 1,055 reviews 8.9/10 Location
  • 1,947 reviews 9.1/10 Room
  • 4,156 reviews 9.3/10 Service
  • 7 reviews 8.6/10 WiFi
  • 983 reviews 8.4/10 Food
  • 729 reviews 8.8/10 Amenities
  • 714 reviews 8.7/10 Cleanliness
  • 701 reviews 9/10 Vibe

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