Sofitel Istanbul Taksim 5 stars

Customer review rating (ALL Rating) 4.2/5 732 reviews

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Description

Hotel extras

  • Located in the heart of Istanbul, at Taksim Square

  • 35-minute drive to Istanbul Airport

  • Spacious suites and rooms with impressive views of the Bosphorus

  • Impeccable dining options offering local and French flavors

  • Rooftop Pool & Sofitel Spa inspired by traditional Turkish rituals

Our accommodation(s)

Hotel location

Sofitel Istanbul Taksim

Gumussuyu Mah, Siraselviler Cad No 13, Taksim
34437 ISTANBUL
Turkey

GPS:41.036028, 28.985102

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  732 reviews

TripAdvisor Rating  4.5/5  859 reviews

Certificate of excellence 2024

Great Location

Customer review rating 5.0/5

Karim Solo - Confirmed reviews ALL

Great location, crispy clean.

Good Stay

Customer review rating 4.0/5

Vinay P. S. Business - Confirmed reviews ALL

It was good experinece to stay at good location. I could walk around which was awesome. Though I did not like many food as I am non-vegiterian (Chicken/Fish). Breakfast was good.

Great location, but well short of luxury experience

Customer review rating 1.5/5

Ben Y. Couples - Confirmed reviews ALL

Several service and maintenance issues. Felt like an unwelcomed guest during the stay.

Dear Benjamin Y., Thank you for taking the time to tell us about your experience at the Sofitel Istanbul Taksim. As we are always aiming for the utmost guest satisfaction, as a valuable guest of ours, your comment will be an important asset for us to improve our services and ensure your satisfaction on your next visit. Therefore, if you would like to, i will be appreciated to hear more details about our lack of reaching you on the emotional level and feel you much more comfortable. We are hoping that you will give us another chance to present better service to you. If or when you are planning to visit Istanbul, please inform me directly so i will be personally following your experience starting from pre-arrival to post stay and will make sure that you will have a flawless visit. Wishing you a pleasant day. Best Regards, Ertugrul Erduran Guest Experience Supervisor

The warmth of the staff makes this hotel and the stay extraordinarily beautiful.

TripAdvisor rating 5.0/5

Vishwajeet K Business - TripAdvisor review

Our highlight were the staff at the breakfast place Level B1 besides the excellent spread, wide selection of cheese and a super helpful servers. The most outstanding experience was Mr. Muzaffer, our 4th floor housekeeper…he was warm, diligent, hospitable and a beautiful welcome smile. My 8 year old would wait for him to learn a few Turkish word from him. He made our stay very special. Thank you!

Nothing Nice

Customer review rating 0.5/5

Rihanna Families - Confirmed reviews ALL

I must say the way hotels are advertised in pictures does not seem the same. Room service was good. Hotel staffs, especially the bell guys or the porter who stand in front of the reception desk to help customers to their rooms stare at you like you did a crime and they very unwelcoming. I had to cancel my breakfast none of my kids liked the breakfast. This hotel is not kid friendly. We went to the swimming pool my 7 year old cannot go in there because of the depth, there’s only one height for adults. He cried so much as he was excited to swim. My older child who is 5’9’ in height was able to get in but got out as soon as he heard the noise coming from the pool like a suction noise. The suction noise was loud we had to get out from there. It was scary and it’s not a heated pool. Tourists or business people stay at the hotel. They don’t speak native languages so it’s a must people should be able to speak basic English to communicate. We had a lot of issues with that. I booked a Suite, it was nice but we couldn’t sleep the first night we checked in. I met a drunken man in the elevator coming up from the basement where the club is. It’s not safe when people from the club uses the same elevator. Club music was so loud at night we couldn’t sleep almost all night. The next night a lady was screaming on top of her voice around 1am from another Suite. Overall I didn’t have a good experience at Sofitel. I would not recommend Sofitel Hotel in Turkey especially maybe other countries are different. In this hotel only Khadija was nice who checked me in and the room service people. Others seemed unwelcoming and not helpful at all. One more thing I asked for 2 extra beds for the kids. The beds were stained and dirty so they might need to work on that too.

Dear Jameel Rehana R., Thank you for sharing your experience about your stay at the Sofitel Sofitel Istanbul Taksim. As our valuable guest your feedback is extremely important for us. We will be investigating every single subject you have mentioned in your comment and will take the necessary measures to prevent any future occurrences. We would also like to mention that we are hoping to be able to host you once again for a better experience. If or when you consider visiting Istanbul again, please contact me directly and i will be personally assist you prior-during and post stay to make sure you will have a flawless experience and leave with memories that you will be cheerish. Once again, we apologize for your experience did not meet with your expectations and please rest assured that we will be working on the subjects you have shared with us. If or when you need further assistance, please feel free to contact me. Wishing you a pleasant day. Best Regards,

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Other web-users rate our hotel

  • 648 reviews 9.1/10 Location
  • 791 reviews 7.3/10 Room
  • 1,212 reviews 7.9/10 Service
  • 13 reviews 6.5/10 WiFi
  • 325 reviews 6.5/10 Cleanliness
  • 284 reviews 6.7/10 Breakfast

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