Sofitel Istanbul Taksim

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Sofitel Istanbul Taksim

Customer review rating (ALL Rating) 4.3/5 660 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Modern color schemes and chic interior create a soft, cozy atmosphere.

  • Variety of room types from standard to luxurious suites available to choose from.

  • Elegant rooms and suites offering views of the city, Taksim Sq., or the Bosphorus.

  • 2 Restaurants offering culinary journeys with terrace facing to the Bosphorus

  • Hermes bathroom amenities in all suites.

Hotel location

Sofitel Istanbul Taksim

Gumussuyu Mah, Siraselviler Cad No 13, Taksim
34437 ISTANBUL
Turkey

Telephone +90 212 435 33 33

Fax +90 212 435 33 33

Contact email

  • Taksim Square Station:  Haciosman Taksim Square Station

  • By plane

    ISTANBUL At 39km / 24.23 miles

  • By boat

    KABATAS At 1.5km / 0.93 miles

  • By car

    TAKSIM At 7km / 4.35 miles

  • By train

    TAKSIM At 0.05km / 0.03 miles

  • By train

    TAKSIM At 0.05km / 0.03 miles

GPS:41.036028, 28.985102

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

The elegantly designed rooms are fitted with air conditioning, a flat-screen TV with satellite channels, a kettle and coffee making machine, a shower, a hairdryer, a desk, a minibar and all the details you need for a comfortable stay.

Our guest reviews

Our guest reviews for
Sofitel Istanbul Taksim

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  660 reviews

TripAdvisor Rating  4.5/5  258 reviews

Yes

Customer review rating 4.0/5

Hussain A. Families - Confirmed reviews ALL

Will i wasn't happy as i was staying in vip flat and they called up on my room to clear it at 12 pm since am a vip customer i should be treated as special person and also i had lost 700 usd dollars was putted there no action was done to solve this issue

Dear Husain A., We very much appreciate your comments regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ATIL ŞERAN FRONT OFFICE MANAGER

Very Attentive Staff

Customer review rating 4.0/5

Liam Couples - Confirmed reviews ALL

Had a lovely 4 day stay, a very nice hotel in a great location. Room excellent The outstanding thing for us was the friendly staff who were so attentive and who did everything to make our stay a great experience

Dear Richard H., We very much appreciate your comments regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ATIL SERAN FO MANAGER

Exquisite stay

Customer review rating 5.0/5

Dr O. A. Couples - Confirmed reviews ALL

From the moment we walked into the hotel and got greeted by the Ahmet the receptionists we knew we are in for a treat. We were treated with hospitality and attention to detail. We received the complimentary suite upgrade offered to us as an Accor plantings member inclusive of a wonderful balcony over looking the bosphorous. Spacious and clean with multipurpose in mind it made our stay memorable. The spa offered some of the best massage treatment with experienced hands and technique. The gym was small but enough for cardio and resistance training. The room service options were plenty and the gust relations officer were very helpful.

Dear Osama A., We very much appreciate your comments regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ATIL SERAN FRONT OFFICE MANAGER

Convenient location

Customer review rating 4.0/5

Eleftherios K. Couples - Confirmed reviews ALL

The overall experience was good. However, there was some noise at night coming from Nomads bar despite my comments while booking the room to provide with a quite room far from Nomads. In addition, the housekeeping needs improvement. They changed the bed sheets after 4 nights (total stay 5 nights) after notifying the reception. The employees at the reception were professional and ready to assist you.

Dear Eleftherios K., We very much appreciate your comments regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atil SERAN Fo Manager

Excellent rooms and service

Customer review rating 4.5/5

Hadi Friends - Confirmed reviews ALL

We had a really lovely time at the hotel, excellent rooms and staff - the concierge and front desk staff were very attentive and friendly as well as the housekeeping team. The room was very comfortable and the beds and bathrooms were well equipped.

Dear Alhadi A., We very much appreciate your comments regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atil SERAN Front Office Manager

Very nice place

Customer review rating 5.0/5

Sherif Families - Confirmed reviews ALL

All is well

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Atil SERAN Fo Manager

Istanbul fun

Customer review rating 4.5/5

Oc Families - Confirmed reviews ALL

Thank you for a pleasant stay!

Dear Cretu O., We very much appreciate your comments regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atil SERAN Front Office Manager

Excellent location, spacious rooms

Customer review rating 4.5/5

Ahmad N. Families - Confirmed reviews ALL

The king rooms were really big, clean, comfortable beds, and the hotel was aces overall. Breakfast was good, a live cooking station could be a nice addition.

Dear Ahmad N., We very much appreciate your comments regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ATIL SERAN FRONT OFFICE MANAGER

Friendly staff; Cleanliness; well located

Customer review rating 5.0/5

Hanady S. Couples - Confirmed reviews ALL

Awesome

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, ATIL SERAN FRONT OFFICE MANAGER

great location and attentive staff

Customer review rating 4.5/5

Rachel P. Business - Confirmed reviews ALL

I stayed at the Sofitel as I was having some medical procedures and the hotel was comfortable and the staff attentive

Dear Rachel P., We very much appreciate your comments regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atil SERAN Front Office Manager

Great service

Customer review rating 5.0/5

Major M. Couples - Confirmed reviews ALL

Well looked after and lovely hotel. Gulbin was amazing at customer service level too.

Dear Major M., We very much appreciate your comments regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atil SERAN Front Office Manager

Well located

Customer review rating 1.5/5

Anonymous Couples - Confirmed reviews ALL

Night manager is not suitable for his position. Room service was totally unsatisfied. He is so arrogant that he hangs up phone on customer. Placed room service order and after following up 2-3 time in span of 90 mins finally he says u never placed any order and has the audacity to hang up the phone. Then when I went to reception - definitely I was not polite but neither was he. Being in hospitality sector this should not be tolerated. Rest of the hotel staff was super good. One bad person can ruin your experience. Highest rating to all other staff members but the night manager nothing more than a zero.

Dear Navneet Kumar M., Thank you for taking the time to tell us about your experience at the Sofitel Istanbul Taksim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Atil SERAN Front Office Manager

Good stay

Customer review rating 4.5/5

Henry M. T. Solo - Confirmed reviews ALL

All good Hamed at the reception was great.

Dear Martin Henry t., We very much appreciate your comments regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atil SERAN Front Office Manager

Disappointed

Customer review rating 1.5/5

Ellina Couples - Confirmed reviews ALL

I was so disappointed for the room service in the hotel and front door service. It was not the style of Sofitel and of course not the style of 5 stars hotel.

Dear Ellina P., Thank you for taking the time to tell us about your experience at the Sofitel Istanbul Taksim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Atil SERAN Front Office Manager

Great location,

Customer review rating 5.0/5

Edward Solo - Confirmed reviews ALL

Fantastic stay

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Atil SERAN Front Office Manager

Great service!

Customer review rating 5.0/5

Mohamed Families - Confirmed reviews ALL

My second visit and it was really great!

Dear Mohamed E., We very much appreciate your comments regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atil SERAN Front Office Manager

Sofitel must invest a little bit more or better manage

Customer review rating 3.0/5

R. Couples - Confirmed reviews ALL

The room was good and big, only bathroom mammor console was not well cleaned and all the cream or similar substances were still there. i had to clean by myself and the floor of bathroom with many stains does not correspond for a 5 star hotel. Breakfast was a disaster, there was no service people, the tables were not cleared immediately or were not set. also the quality level and presentation of the breakfast buffet is almost unacceptable compared to another 5 star hotel in Istanbul. After my complaint Berat Bey made a big effort but as I said it has nothing to do with the people but it needs better management and investment. Then we went to SPA, they only get one towel, infrastructure is already there (lockers, deck chairs, etc) but everything empty neither extra towels nor somehow a warm tea or something. And steam bath is criminal, they probably didn't even check temperature, they can only stay inside for a minute or they get burnt, so like I said we end up back to the topic of management of infrastructures. So why am I writing this review because I was very annoyed as a Turk to see the 5 star hotel level in istanbul being reduced by Sofitel, otherwise we have very high quality level regarding 5 star hotels. So Sofitel, you have to deliver what people pay for. Translated with www.DeepL.com/Translator (free version)

Dear Yasar R., Thank you for taking the time to tell us about your experience at the Sofitel Istanbul Taksim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Atil SERAN Front Office Manager

GREAT SHORT STAY

Customer review rating 5.0/5

Daniel K. Business - Confirmed reviews ALL

GREAT WELCOME, WONDERFUL ROOMS (thanks for the upgrade) WITH AMAZING VIEW TO BOSPORUS

Dear Daniel K., We very much appreciate your comments regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atil SERAN Front Office manager

City Trip to Istanbul

TripAdvisor rating 5.0/5

matthiasaschuler TripAdvisor review

Our stay at Sofitel Istanbul has been excellent, service, quality of the rooms and the hotel has been terrific. Thanks to the great team! Location is perfect at Taksim square with public transport and shopping very close by

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Atil SERAN Fo Manager

HOUSEKEEPING is very disappointing

TripAdvisor rating 2.0/5

Hassanmk7r TripAdvisor review

The housekeeping is very bad they don't clean well snd they remove our short by mistake and lost it. They said we will find it but that never happened i have explained the issue multiple times to them and same answer we will find it but no good news unfortunately. They also gave a double bed which is jointed 2 single beds and every day it starts to open from the middle i didnt relax on my bed! Im paying for 5 star hotel but get lower than 3 star housekeeping service its very poor.

Dear Mr. Hassan, Thank you for taking the time to tell us about your experience at the Sofitel Istanbul Taksim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Atil SERAN Front Office Manager

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