Sofitel Istanbul Taksim Hotel 5 stars

Very nice hotel with good facilities. Location is excellent. Breakfast menu should be improved.

Great attention to client's requests, high level facilities, perfect location

I would like to start of with a big thank you for hotel's understanding allowing my wife to check in before I could arrive the following day, flight schedules these days are not that easy to line up when you are coming from different departure points. We have stayed at the Sofitel several times now over ther last 6 months and in general the staff are very friendly and helpful. Breakfast has improved with a larger selection on offer and now in a dedicated restaurant. The staff still serve the food but when there is a rush of customers, people will start serving themselves (also lacking a correctly fitted mask at times). I have been to a few other upmarket hotels and they allow self service for the non hot foods but you need to wear hand gloves and mask, there is a person watching and will gently remind people about the rules if not followed. I found this system very affective and allowed a quicker service rate. The location of the hotel is also a big positive.

Super super

I stayed for a week. The level of hospitality level of the General Manager, the Front of House Manager and his Team were perfect. Felt very welcome. Beautifully situated. A very good base for my business week in Istanbul.

Excellent suit . Excellent treatment from managment

We had enjoyed our stay at Sofitel Istanbul. We have spent very good time at Oven Restaurant. Good food , good service. Our room was very elegant and clean. The bed was very comfortable.Our thanks to front desk , concierge and the main restaurant staff for their hospitality. I would highly recommend Sofitel Istanbul at Taksim square.

1. We were allocated a different room to what I've booked. I booked a suite with a dining table and was given a corner room without a table. So after the first night we have to change room. 2. Next room we got was a connecting room. Having a 2 year old and a baby this was a very bad decision of the management as kids that age will be a bit loud and there is nothing we can do about it. Sometimes they simply cry. Still we received a call from a Front office staff asking to be more quiet?!! I mean pleas tell your baby to not cry cause we have other guests complaining about the noise... Well that's your own problem after setting us into a connecting room. We also heared the people next door. 3. We ordered room service a few times and seriously no matter how wlel the chef cooked every time there was an issue. First order came without salt or pepper, no bread, and a white instead of a red wine. 2nd order the dishes arrived on a big black tray without a table cloth, no salt no pepper no butter just bread even I mentioned. The food wasn't even covered with a lid or cling film when it arrived and the waiter simply put the big black tray on the table and left During Covid, unacceptable.my 3rd order I then decided to give instructions on how to serve and asked for salt pepper bread butter table cloth heating box and a white wine, which arrived as a red wine even though the micros bill showed my order was white. 4. Not once in 10 days did housekeeping vaccum the rooms it was seriously so dusty when we left. Also they keep the door open while they clean the bedroom so anybody can simply enter the living area without house keeping even noticing. Not safe. 5. Breakfast isn't just average. It's poor. For that money and for sofitel reputation it's bad. And staff are mainly temporary staff so they don't speak English. One evening we went for dinner and the bartender with curly hair stood behind the bar shaking his hair around, like he was doing a head massage for a long 5 minutes behind the bar! How can this be following any hygiene standards. During our stay we considered moving hotels many times. If I wouldn't have had 2 young children and a lot of luggage I would have moved immediately. We didn't feel welcome at all. The duty manager Belkrim (sorry if I miss spell the name) she tried everything but without a tema behind you it's a waste of energy. I honstly feel for her trying so hard but it's simply the whole hotels service which is operating with untrained staff who don't know the basics of 5 star service and do not follow covid rules.

It was a good stay for two nights, but it was a bad start as I waited a long time to enter the room and they told me they were cleaning it. Almost over an hour. And regarding the service it was slow, poor ... I will never recommend it to any one

Breakfast buffet area was overcrowded with no respect or measures for social distancing. Hotel guest gathering around the buffet and servicing themselves. Very poor hygiene and unccapteable safety measures during this COVID time

Our room was given below the main level. It was on Basement 3 which was disappointing.

It was extremely bad. I booked three rooms, one of the rooms was mine, very small window felt trapped in a basement. Also, Breakfast was a mess, buffet with no staff. People serving them selves at the egg and potato bar, not clean and staff were overworked and not enough staff to cover the number of tables. Discussed this manager and he said that next week they are moving the breakfast to another location in the hotel, I asked how about this week, we laid full price but did. It get what we paid for. Very disappointed.

I was really disappointed with my trip. I requested my room be decorated for my husbands birthday 3 times yet it was never done. Breakfast was shambolic, not enough staff and staff in general couldn’t speak any English apart from manager. I also overheard guests who stayed opposite paying for women to come and stay in their rooms. I booked this thinking it was a family hotel and to be frank I am disgusted.

Stayed two nights at this hotel, room number 1811. Couple of issues at the time of check in, night shift wasn’t aware that we got a written approval for an night check in 3:30 am instead of 2:00pm per hotel guidelines. Also when that issue was solved somehow we end up on the floor that is supposedly under renovation (per hotel manager) we changed 2 rooms and every room was worse than another. The next morning the hotel also charged us for a breakfast when breakfast was included at the time of booking. Once we got hold of the hotel manager after complaining of course our stay got better by the seconds. Hotel Manager took care of us and fixed everything within an hour. Can’t thank her enough. Immediately upgraded our room, solved the issue with the breakfast bill, and as hotel complimentary send it a bottle of wine, such a nice thought. With all those goodies we didn’t want to leave when the time came along😂 Breakfast is decent (pancakes are hard as a rock) spa is closed due to COVID obviously, The bottom line the hotel facility is pretty (contemporary style) also great location, and if we come back to Istanbul I would definitely stay at Sofitel again and for sure would recommend to my friends and family members.