Sofitel Istanbul Taksim Hotel 5 stars

Too much noise from the club , housekeeper didn’t change our robe she just folded the old ones, , I ordered a salad they forgot the shrimp , no security , I had kids knocking at our door @ 11 pm and ran I called the front desk they never came back , hammam was always occupied and spa closes @ 6pm instead 8pm , I always stay @ Sofitel all over the world this is by far the worst , I list my diamond necklace they never found it

A short but comfortable stay. The staff in the reception area were extremely helpful and most efficient.

The hotel location is ideal as you will walk right into the action yet you won't hear any of the noises from the street once you are in the room. The hotel staff is so friendly and helpful and would go out of their way to help you. I would like to particularly thank Eray Ozturk as he really went above and beyond to make our stay and extremely enjoyable one

Great experience, offers covid tests in the hotel

The property, and the rooms are beautiful, great Bosphorusviews. But service is average (except for some very good people) the proximity of Istiklal st. Brings insecurity, rooms are not clean, you can't have a proper drink at the rooftop, very noisy at night, breakfast is nice and well organised. Room service food and menu is so average. It could be so much better.

Location of the hotel, despite knowing how busy Taksim is, unsafe feeling. Room was great, but dirty and cleaning was all the time bad, had to ask everyday, for something. Toilet paper, towels, soap.... reception uneven from very good to very bad...

Perfect location and very good service

Hotel is central located. We had a suite and a twin room for our kids. Suite was very nice. Particular, I would like to thank the chef cook he was very dedicated to the customers. He took care of the guests as well and even served us some chocolate and pralines after our dinner.

I like everything in the hotel / clean - staff amazing - food very good - location perfect

All service was good I come again

Our room was very clean and comfortable. Check-in and check-out were fast and friendly. We loved the location of the hotel , right at Taksim square. Breakfast was very good. We especially loved the croissants and fresh fruits at the breakfast. Food were fresh and delicious. We also had dinner at the Oven restaurant. There is a lovely terrace. Wifi was free and fast. We would highly recommend Sofitel Istanbul. Thank you for the hospitality.

Very nice hotel with good location, friendly staff, good breakfas. Rooms are spacious and comfortable. Location excellent as close to main shopping street and attractions. Lots of restaurants and shops close by.

Stayed two nights at this hotel, room number 1811. Couple of issues at the time of check in, night shift wasn’t aware that we got a written approval for an night check in 3:30 am instead of 2:00pm per hotel guidelines. Also when that issue was solved somehow we end up on the floor that is supposedly under renovation (per hotel manager) we changed 2 rooms and every room was worse than another. The next morning the hotel also charged us for a breakfast when breakfast was included at the time of booking. Once we got hold of the hotel manager after complaining of course our stay got better by the seconds. Hotel Manager took care of us and fixed everything within an hour. Can’t thank her enough. Immediately upgraded our room, solved the issue with the breakfast bill, and as hotel complimentary send it a bottle of wine, such a nice thought. With all those goodies we didn’t want to leave when the time came along😂 Breakfast is decent (pancakes are hard as a rock) spa is closed due to COVID obviously, The bottom line the hotel facility is pretty (contemporary style) also great location, and if we come back to Istanbul I would definitely stay at Sofitel again and for sure would recommend to my friends and family members.