Dear A., Thank you very much for taking the time to share your feedback regarding your recent stay at ibis Istanbul Sisli. We are delighted to learn that you found our hotel comfortable and appreciated our convenient location, especially the easy walking access to the subway. Providing our guests with both comfort and accessibility is one of our main priorities, and it is truly rewarding to know that this contributed positively to your experience. Additionally, we would also like to kindly mention that your room reservation was upgraded from Courtyard View to City View during your stay as part of our guest satisfaction approach. We hope this enhancement contributed positively to your overall comfort and experience with us. Your valuable comments are highly appreciated and will certainly be shared with our team as a great source of motivation. We sincerely look forward to welcoming you again to ibis Istanbul Sisli for another pleasant and memorable stay in the near future. Kind regards, Timur SARICI Front Office Manager

Dear Murisa, We would like to extend our sincere gratitude for your kind and thoughtful review. It is truly a pleasure to know that you enjoyed your stay with us and that every aspect of your experience met your expectations without any inconvenience. Your satisfaction is our greatest reward. Our entire team is dedicated to providing the highest standards of service, and your positive feedback serves as a great motivation for us to continue delivering exceptional experiences to all our guests. We are especially delighted to hear that both our staff and facilities contributed to making your stay enjoyable and comfortable. It was an absolute pleasure to host you, and we genuinely look forward to welcoming you back again in the near future. Please know that we will be more than happy to assist you and ensure that your next visit is just as memorable. Thank you once again for your kind words and trust in us. Yours sincerely, Timur SARICI Front Office Manager

Dear Patryk, Thank you very much for your wonderful feedback! We are truly delighted to hear that your stay with us was one of the best ibis experiences you’ve had around the world. It’s great to know that you enjoyed our modern facilities, cleanliness, central location, and especially the rich breakfast and Charlie’s Corner. Your kind words about our team mean a lot to us. We will be very happy to share your compliments with Gokhan and Yasin as well as the entire team — they will be thrilled to know they made your stay memorable. Providing personalized service and making our guests feel comfortable is always our priority, and it’s rewarding to hear that we met your expectations. We sincerely look forward to welcoming you back on your next trip to Istanbul! Warm regards, Timur SARICI Front Office Manager

Dear M., First of all, we would like to sincerely thank you for taking the time to share such kind and positive feedback about our hotel. We are truly delighted and proud to know that your expectations were met and that you were satisfied throughout your stay with us. Your feedback provides great motivation for our entire team to continue improving our service standards. Ensuring that our guests feel as comfortable and safe as they would in their own homes is one of our top priorities. It is therefore extremely rewarding to see that our efforts in this regard have been positively received by our valued guests. Please rest assured that your kind words will be shared with all our team members who contributed to your pleasant experience. We would be honored and delighted to welcome you back to our hotel in the future, and we wish that your next stay will be just as enjoyable as this one. Kind regards, Timur SARICI Front Office Manager

Dear Angel, First of all, we would like to sincerely thank you for taking the time to share such kind and positive feedback about our hotel. We are truly delighted and proud to know that your expectations were met and that you were satisfied throughout your stay with us. Your feedback provides great motivation for our entire team to continue improving our service standards. Ensuring that our guests feel as comfortable and safe as they would in their own homes is one of our top priorities. It is therefore extremely rewarding to see that our efforts in this regard have been positively received by our valued guests. Please rest assured that your kind words will be shared with all our team members who contributed to your pleasant experience. We would be honored and delighted to welcome you back to our hotel in the future, and we wish that your next stay will be just as enjoyable as this one. Kind regards, Timur SARICI Front Office Manager

Dear Christopher, Thank you very much for sharing your kind feedback regarding your recent stay with us. We are delighted to hear that you had an excellent experience and that you found our team friendly and welcoming. It is also a pleasure to know that you were satisfied with the cleanliness of your room and enjoyed our breakfast offerings. Your positive comments are a great motivation for our entire team. Thank you for recommending our hotel. We truly appreciate your support and look forward to welcoming you back in the near future. Kind regards, Timur SARICI Front Office Manager

Dear Guest, Thank you very much for taking the time to share your experience with us and for your kind comments regarding our breakfast and our location. We are pleased to hear that you enjoyed both. At the same time, we sincerely apologize for the inconvenience caused by traffic noise and the insufficient sound insulation of the windows in the rooms facing the street. Your comments have been shared with our management and technical teams so that we can review possible improvements in this area. We truly appreciate your valuable feedback, as it helps us to better understand our guests’ experiences and improve our services. We hope to have the opportunity to welcome you again in the future and provide you with an even more comfortable stay. Kind regards, Timur SARICI

Dear H., First of all, we would like to sincerely thank you for taking the time to share such kind and positive feedback about our hotel. We are truly delighted and proud to know that your expectations were met and that you were satisfied throughout your stay with us. Your feedback provides great motivation for our entire team to continue improving our service standards. Ensuring that our guests feel as comfortable and safe as they would in their own homes is one of our top priorities. It is therefore extremely rewarding to see that our efforts in this regard have been positively received by our valued guests. Please rest assured that your kind words will be shared with all our team members who contributed to your pleasant experience. We would be honored and delighted to welcome you back to our hotel in the future, and we wish that your next stay will be just as enjoyable as this one. Kind regards, Timur SARICI Front Office Manager

Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found the room satisfactory and that you appreciated the friendliness of our housekeeping and reception teams. Your kind comments will be shared with them. At the same time, we are sorry to learn that the welcome drink did not meet your expectations. We appreciate you bringing this to our attention, and your feedback will be reviewed with our food and beverage team so that we can improve this part of the guest experience. Your comments are very valuable to us, as they help us enhance the quality of our services. We hope to have the pleasure of welcoming you again in the future. Kind regards, Timur SARICI

Dear Ekaterina, First of all, thank you for choosing our hotel and for taking the time to share your valuable feedback with us. We are truly sorry to hear that your recent stay did not meet your expectations. Housekeeping standards and staff attentiveness are among our top priorities in ensuring guest satisfaction. Please be assured that we have shared your comments with the relevant departments and will take the necessary actions to prevent similar issues in the future. We would be delighted if you could contact us directly prior to your next visit so that we may ensure a more pleasant and seamless stay experience for you. Your feedback is greatly appreciated and helps us continuously improve our service quality. Kind regards, Timur SARICI Front Office Manager

Dear Gennadii, First of all, we would like to sincerely thank you for taking the time to share such kind and positive feedback about our hotel. We are truly delighted and proud to know that your expectations were met and that you were satisfied throughout your stay with us. Your feedback provides great motivation for our entire team to continue improving our service standards. Ensuring that our guests feel as comfortable and safe as they would in their own homes is one of our top priorities. It is therefore extremely rewarding to see that our efforts in this regard have been positively received by our valued guests. Please rest assured that your kind words will be shared with all our team members who contributed to your pleasant experience. We would be honored and delighted to welcome you back to our hotel in the future, and we wish that your next stay will be just as enjoyable as this one. Kind regards, Timur SARICI Front Office Manager

Dear Bilal, Thank you for taking the time to share your feedback. We are deeply sorry to hear that your recent stay with us was disappointing and did not meet your expectations. Providing a seamless and enjoyable experience for our guests is our top priority, and it is clear that we fell short in this instance. We would appreciate the opportunity to learn more about the specific issues you encountered so that we can take immediate corrective action. I hope to have the chance to regain your trust in the future. Best regards, Timur SARICI

Dear Guest, Thank you very much for taking the time to share your experience with us and for your kind and encouraging comments. We are delighted to hear that although your initial room did not fully meet your expectations, our team was able to assist you promptly with a room change and support you throughout the process. It is especially pleasing to know that our staff member was able to help with transferring your belongings and returning the items you had forgotten. Your recognition of the professionalism, responsiveness, and quality of our team means a great deal to us, and we will be sure to share your compliments with our staff. Thank you once again for your positive feedback. We truly look forward to welcoming you back in the future. Kind regards, Timur SARICI

Dear Guest, Thank you for taking the time to share your feedback with us. We sincerely regret to learn that your stay did not meet your expectations and that several aspects of your experience caused you disappointment. We are very sorry for any confusion regarding the extra person charge, especially as your reservation was made for two guests with two separate beds. This matter will be reviewed with our reservations and front office teams to ensure that our policies are applied clearly and communicated accurately. We also apologize that the lighting in the apartment was insufficient for your comfort and that the air conditioning system did not operate consistently throughout the night. This is certainly not the level of comfort we aim to provide, and your comments have been shared with our technical and maintenance departments for immediate review and corrective action. We truly regret that these issues affected your overall impression and prevented us from meeting your expectations, particularly in relation to the value you expected for the amount paid. Your feedback is extremely important to us, as it helps us identify areas that require improvement. We appreciate you bringing these matters to our attention and hope that we may have the opportunity to welcome you again in the future under much better circumstances. Kind regards, Timur SARICI

ear Guest, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced regarding the parking arrangements during your stay. Please be assured that your comments have been shared with our management team so that we can review our parking capacity, improve our guest information, and avoid similar situations in the future. Your feedback is very important to us, and we truly appreciate you bringing this matter to our attention. We hope to have the opportunity to welcome you again under better circumstances. Kind regards, Timur SARICI

Dear Paras, First of all, we would like to sincerely thank you for taking the time to share such a kind and positive review about our hotel. It is a great pleasure and honor for all of us to know that your expectations were met and your satisfaction was ensured during your stay. Your feedback provides us with strong motivation to further elevate our service standards. Ensuring that our guests feel at home and safe is among our top priorities. It is truly rewarding for us to see that our efforts in this regard have been positively recognized by our valued guests like you. Please be assured that your kind words will be shared with all our team members who contributed to your experience. We would be delighted and honored to welcome you back to our hotel in the future, and we wish your next visit to be just as enjoyable. Warm regards, Timur SARICI Front Office Manager

Merhabalar Serhat Bey, Öncelikle, değerli zamanınızı ayırarak otelimiz hakkında bu kadar nazik ve olumlu bir değerlendirme paylaştığınız için içtenlikle teşekkür ederiz. Konaklamanız süresince beklentilerinizin karşılanmış ve memnuniyetinizin sağlanmış olması, tüm ekip arkadaşlarımız adına bizler için büyük bir mutluluk ve gurur kaynağıdır. Hizmet standartlarımızı daha da yükseltmek adına bizlere motivasyon sağlamaktadır. Misafirlerimizin kendilerini ev konforunda ve güvende hissetmeleri, öncelikli hedeflerimiz arasında yer almaktadır. Bu doğrultuda sarf ettiğimiz çabanın siz değerli misafirlerimiz nezdinde olumlu karşılık bulduğunu görmek bizler için son derece kıymetlidir. Güzel sözlerinizin, emeği geçen tüm ekip arkadaşlarımızla da paylaşılacağını bilmenizi isteriz. Sizleri gelecekte yeniden otelimizde ağırlamaktan büyük onur ve memnuniyet duyacağımızı belirtir, bir sonraki ziyaretinizin en az bu kadar keyifli geçmesini dileriz. Saygılarımızla, Timur SARICI Front Office Manager