Mercure Istanbul Bomonti 5 stars

TripAdvisor rating 3.5/5 531 reviews

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Description

Our accommodation(s)

Hotel location

Mercure Istanbul Bomonti

Ergenekon Caddesi No 62 A, Bomonti Sisli
34377 ISTANBUL
Turkey

GPS:41.054276, 28.982166

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

DIAMOND

Mercure Istanbul Bomonti Hotel offers unique dishes for your taste from the world cuisine throughout the day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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TripAdvisor Rating  3.5/5  531 reviews

Not a good choice at all!

TripAdvisor rating 1.0/5

farshad a TripAdvisor review

It's more like a 3 or at the best 4 star hotel. Poor Internet connection. Lack of basic facilities such as toothbrush and toothpaste! The pool was as small as a tub! They didn't even have staff to carry the luggages! I can go on and talk about every aspect, It's like a joke and I don't know why this Hotel is considered 5 star?!

Dear Guest, We apologize for any inconvenience caused by our hotel or services, We'll share this matter with our team to prevent similar problem in the future.We hope to welcome you back to Mercure Istanbul Bomonti and give you a better services. Best Regards, Atoosa Heyd Guest Relation Manager

Not recommended

TripAdvisor rating 2.0/5

Joelyouknowwell Business - TripAdvisor review

Reception was moderate and service level okay. However additional service in main restaurant (empty). The grill restaurant connected is from separate owners. Bit strange set up and not customer oriented. Also as dedicated Accor member (platinum) no points are added even if 3 reminders are send.

Dear Guest, We apologize for any inconvenience caused by our hotel or services, We'll share this matter with our team to prevent similar problem in the future.We hope to welcome you back to Mercure Istanbul Bomonti and give you a better services. Best Regards, Atoosa Heyd Guest Relation Manager

Mercure Istanbul Bomonti the best

TripAdvisor rating 5.0/5

Mohamad Y TripAdvisor review

Mercure Istanbul Bomonti❤️❤️ i think the best and beautiful hotel The facility was perferc Stafg and reception very polite and helpful Room clean and big size And breakfast was really good and delicious I will come back again to mercure Bomonti istanbul ❤️❤️❤️

Dear Guest, we would like to thank you for being our guest and for taking the time to tell us about your experience.We enjoy reading your feedback and will share it with our team.We appreciate your kind words.We hope to welcome you back to Mercure Istanbul Bomonti. Best Regards Atoosa Heyd Guest Relation Manager

We had a great two nights here

TripAdvisor rating 4.0/5

Dream02444172872 TripAdvisor review

We had a great two nights here. We stayed in Istanbul for two weeks and chose Mecure in the New Town for the last two nights. We were shocked and worried to see these low ratings and some angry reviews after booking. But later judging from our actual stay experience, everything was good. Service: In fact, all the service staff we encountered were extremely warm and friendly, and I thought they were all very nice. If you hang a sign on the door, someone will come to clean the room. If you don't hang a sign, someone will not come to clean the room. This avoids the problem of disturbing tenants as mentioned in the reviews. I think it’s good to do this now! Facilities: The facilities in the house are complete and comfortable, but a bit old. Environment: The surrounding environment is not bad and it is a busy area. Also very close to the station. Breakfast: The breakfast is delicious, with more varieties, and the restaurant has a great view! Overall, the overall experience of this hotel is comfortable.

Dear Guest, we would like to thank you for being our guest and for taking the time to tell us about your experience.We enjoy reading your feedback and will share it with our team.We appreciate your kind words.We hope to welcome you back to Mercure Istanbul Bomonti. Best Regards Atoosa Heyd Guest Relation Manager

Desk staff very unwelcoming, despite the hotel presentation being very nice

TripAdvisor rating 2.0/5

Daniel c TripAdvisor review

I recently stayed at this hotel and I wouldn't recommend it to anyone. Most interactions I had with the staff I found them very unwelcoming and rude, especially those working on the front desk. Despite this, the staff working in the connected restaurant where very pleasant, as well as the room service workers. I have seen reviews claiming the hotel is dirty, but in my experience this was not the case. The pool and sauna where decent, however the gym is very poor and not looked after at all. I have rated my stay here 2 stars, with the only positives being the hotel is well presented and certain staff members where very pleasant. However the negatives outweigh the positives due to the unwelcoming nature of the desk staff. I would not recommend staying here.

Dear Guest, We apologize for any inconvenience caused by our hotel or services, We'll share this matter with our team to prevent similar problem in the future.We hope to welcome you back to Mercure Istanbul Bomonti and give you a better services. Best Regards, Atoosa Heyd Guest Relation Manager

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Other web-users rate our hotel

  • 227 reviews 7.8/10 Location
  • 366 reviews 5.7/10 Room
  • 434 reviews 6.6/10 Service
  • 30 reviews 2.4/10 WiFi
  • 217 reviews 5/10 Cleanliness
  • 112 reviews 7.7/10 Breakfast
  • 68 reviews 3.7/10 Amenities
  • 30 reviews 2.7/10 Wellness Area

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