Mercure Istanbul Bomonti 5 stars

The staff were very helpful, nice , and knowledgable Rooms good and clean spacious

Room was hot and there were no air-conditioning .

1- no air conditioning for 3 days 2- Broken hair dryer for 4 days 3- broken steam room 4- broken jacuzi 5- un professional treatment from the stuff 6- Marvelous breakfast

First of all, I got wrong room delivered at the first place, on of the staff were so nice the others could smile a bit more.. at the end I sent a mail about some clothes I left over there, and haven’t got any answer yet.. So totally experience are not so good to be honest.. and the cleaning lady’s didn’t make the bed good enough or filled up the minibar..

Room Cleaning services are low and the staff don’t care They say yes but they don’t do

The hotel is centrally located and within walking distance to a major Metro Station (10 minutes walk). First part of my visit was a business with the last part being for holidays. The service by the staff was consistent and helpful when required. This was particularly evident when it was necessary to move rooms which was done without hesitation by the front service staff. I would recommend the hotel to those who wish to be within the city precincts with easy access to the old city via the Metro. The rooms were above average and were cleaned daily with replacement towels and amenities provided, as required. The only hesitation I would put forward is the size of the elevators (being 2 in total and accommodating 5 to 6 persons maximum, being less if patrons had bags) and the difficulty in accessing them during peak periods. However, this was a small inconvenience. As I indicated above, I would recommend this hotel for the reasons stated.

There was bad smell in the bathroom. We had to counter it by closing the sink hole of the sink. That helped a bit. In the end we cupped a cup over the hole to stop the smell. We could see that air was making the glass misty. The reception had not been friendly. There was no acknowledgement of gold membership. No check in was allowed at the time of arrival which was 10 am. Room was not upgraded for gold member. Told the reception to call me when my room is available but this did not happen. In the end we checked in on the evening to room 1433. I asked for late check out from the night duty manager and told him I was a gold member but he disallowed me late check out without even checking the system. I was allowed late check out only on the next day when I wrote an email. My birthday fell on one of the days but nope. There wasn't even a birthday greeting. The hotel was also filled with guests who will not look out of place in a hospital.

The room I got doesn’t correspond to the booked room in accord website ? Which is very strange ? And the receptionist lady didn’t give any explanations and after fixing the room she asked me to pay in place otherwise I can not get a room ? Which totally différents from all AccorHotels around the globe where the paiement is during the checkout ....

Its oky

Several drawbacks, first was after shortly making the booking online as I usually do using Accor app I received a phone call from the hotel asking me for my credit card details to secure the first night charge or my reservation will be cancelled at 6 PM, strange, I booked with Accor 5 times this year in 5 different countries and that didnt happen, how can I give my card details to stranger on the phone, especially that my card details are stored in my account. luckily they managed to charge me for the first night, as I arrived late after midnight, Late checkout was apparently particular to the hotel and not same as rest of accor hotels, it was chargeable and negotiable per hour!! unlink even the cheapest hotels in accor chain, 10 euros per hour or half day till 5 pm and of course changing with every staff shift change, no welcoming drink and a 80's style funny sign saying Thank you for not bringing food or drink from outside. sorry very bad service.

No complaints about the hotel facilities but the overall experience was ruined by being told our reservation had been cancelled when we arrived at the Hotel. We were then charged a higher rate , all this despite having checked in online earlier

The good stuff: The best I have seen in this hotel was Ms.Satiya, who was extremely helpful, extremely courteous, nice, fun, & joyous. She greets us daily with the most beautiful smile, she asks how we’ve been, and she offers help every time. She was simply amazing! The breakfast food was great. Tasty & variable. Rooms were comfortable, air conditioning was good. The bad stuff: The wheelchair ramp at the hotel entrance was too steep, slippery, and too dangerous to use. I used it once, and my wife was about to fall, if not for a nice person who helped me out, then I never used it again. Both fridges in our 2 rooms were not cold at all. I was trying to keep some medicine for my wife. I called maintenance, the maintenance guy was trying hard to convince me that it’s actually ok to be that way. When I argued a bit, he asked me to keep the room keycard in the slot at the entrance as an “energy card” to keep the fridge on, even when we’re out. Then on the same day, the reception guy lectures me that I’m wasting energy by keeping the card in. I was seriously embarrassed, and I tried to explain to him that it was their maintenance guy who told me to, but the language barrier was an issue too. The elevator is crowded, so I like to use stairs, but they end down in the ground floor in a secluded & dark area of the hotel, which is actually scary. I got lost a couple of times! Every day, housekeeping would remove partially used soap bars, which are in perfect condition and can still be used many more times, and then they don’t put new ones. I ended up hiding my partially used soap bars in the shower so they leave them alone! Hotel WiFi Is not reliable, it disconnects often, and the reconnection process is long & slow. This happens several times per hour! Basement parking lot was very small, required a fee, and the staff in the parking lot do not carry any name badge & do not wear uniforms, they just come & ask for your car keys and give you a small handwritten slip of paper, expecting you to just trust him! They are nice however! Almost every 2 days, we get stranded at the elevator & locked out of our rooms, because the key cards are not working anymore, then we have to go to reception for reactivation. The keycards need reactivation every 2 days!

Not bad , stuff some of them was very helpful but others were so rods, room space was perfect but it was having very bad smell which they couldn’t get it fixed, cleaning in the last days was not good , extending the room for one more night was very bad experience, they confirmed it’s ok the night before the last but next day morning they wake me and insist to come down to pay in cash immediately, room rate was so expensive than online which they advise me not extend it on accrue app

There was no complimentary water and tea bags available for the nights I stayed. Once I complained the night shift manager was there by accident and offered me a fruit basket to apologize and made me forget about the negative effect of it. When the first morning I went to breakfast, the manager in charge said I had to pay for it as I booked without breakfast which was not true. Good that I had booking mail ready with me. Although he said it in a very nice way I was a kind of disturbed and disappointed. Then again once he saw the booking mail he was very nice to me to win my heart which he did.

There was a smell in the room. Check in and check out times were extra slow. Bathroom was average clean. Autopark was expensive and my car was driven by 16 y.o staff. Not a good experience at all. Not suggestible