Mercure Istanbul Bomonti 5 stars

TripAdvisor rating 3.5/5 540 reviews

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Ergenekon Caddesi No 62 A, Bomonti Sisli, 34377 ISTANBUL, Turkey

Description

Our accommodation(s)

Hotel location

Mercure Istanbul Bomonti

Ergenekon Caddesi No 62 A, Bomonti Sisli
34377 ISTANBUL
Turkey

GPS:41.054276, 28.982166

Telephone
Fax +90 212 368 66 69

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

DIAMOND

Mercure Istanbul Bomonti Hotel offers unique dishes for your taste from the world cuisine throughout the day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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TripAdvisor Rating  3.5/5  540 reviews

good but need some changes

TripAdvisor rating 3.0/5

978kasrah TripAdvisor review

i want to write honestly for everyone who want to go to this hotel , positive things : very good breakfast i mean very complete , excellent location ( 4 min walking to osmanbey metro ) and all you need you can find in the hotel street such as markets,pharmacy, restaurant, exchange and etc. the lobby was good ... negatives things are : very rude behavior of a man in reception, he thinks he is the boss and didnt answer to passengers . the rests of receptionist didn't answer like a human :) the room is normal size,not big not small but a little old..not bad.. just it would be better..toilet not very clean it should change. they didnt have Iron to give us :)) it is not ok for 5 stars hotel at all . but totally i will choose this hotel compare to other worse hotels in Istanbul.. if you wanna go to hang out in Istanbul it is the best hotel you can choose ... i hope this review can help you guys .

Double charged

TripAdvisor rating 1.0/5

Amgad S Couples - TripAdvisor review

Double charge Paid in the hotel and after a week charge again from my credit card Very poor customer services No one helping They trying to avoid communication Try to avoid going there Never go back Location not bad but try to be careful from your money

Reasons for not choosing

TripAdvisor rating 1.0/5

MohammadReza R Couples - TripAdvisor review

I am staying in this hotel now I never recommend it because there is no indication of its stars. For example: the air conditioning system is central and the room temperature is 17 degrees and there is no way to make it warmer. He doesn't even have a toothbrush or toothpaste. The bar inside the room is completely empty. The temperature of the pool is 20 degrees, which means it is completely unusable. Wet sauna does not work either. On the first floor, the sound of the street can be heard completely and you cannot rest in peace. Maybe the breakfast gets the points of a 4-star hotel, but the rest is very weak

Bad experience

TripAdvisor rating 1.0/5

Zia L TripAdvisor review

I had booked a room with two beds as I was traveling with my sister. Despite multiple requests, I was repeatedly checked into rooms with only one bed. It took three attempts and a lot of frustration before we were finally given a room with the correct bed setup. On top of that, the elevator wasn’t working, so I had to keep going up and down to fix this issue. To make matters worse, I requested two room keys since there were two of us, but I was told it wasn't possible. The key we did receive frequently malfunctioned, and I had to visit the reception four times before it worked. I chose this hotel for the spa facilities shown on their website, but when I tried to use the steam room, it was broken. I was told that the Turkish bath required an appointment and cost $50 for 30 minutes, which wasn't mentioned anywhere online. The staff member was rude when I inquired about this. Another problem was the electricity in the room – since the power was controlled by the key card, if one of us left with the key, the other was left in darkness with no power to charge devices. Additionally, when we requested more water bottles, we were told it would cost 350 Turkish lira (about $11), which seemed excessive. No one helped with our luggage when checking out, adding to the disappointment. For the high price, this hotel doesn't match expectations. I wouldn’t recommend staying here.

Experience of a 4-day stay at Mercure Istanbul Bomonti Hotel

TripAdvisor rating 3.0/5

Mamrezz M TripAdvisor review

**Experience of a 4-day stay at Mercure Istanbul Bomonti Hotel in the Bomonti neighborhood of Istanbul** **Cons:** - Most staff members are not friendly and often do not greet or speak politely. - The hotel does not provide adequate slippers for multiple days of stay, including suitable slippers for showering and moving around the room. - There is a lot of noise from the staff in the hallways during the day, which disturbs the guests. They do not make an effort to keep their voices down. - For someone with a height of 175 cm, the height of the toilet is too high, which is above the standard and can cause discomfort. - The pool is more for display; during our stay, it was said to be out of order. The person in charge of the pool and massages, a bearded middle-aged man, is very rude and impolite, answering questions in a hostile manner. - There are many small children among the guests, which can be problematic if you are disturbed by noise, especially during breakfast. - The rooms have air conditioning but no air purifiers. The air conditioning is outdated and does not shut off automatically. It can get very cold, and there is no remote control; you have to turn it on and off manually from the wall. - When we first entered the room, there was a strong sewage smell, which was alleviated by opening the windows over time. It seems the sewage system has issues, as it smells after a few hours of non-use, but the smell disappears with use. **Pros:** - The hotel is in a great location, with easy access to restaurants, shops, and anything you might need. - The hotel is clean, and hygiene is well-maintained throughout the hotel and rooms. Cleaning staff do a great job daily, and the lobby and elevators are clean. - The rooms are larger than the standard size in other hotels, which is a plus. - Breakfast is organized, suitable, and clean, and it is served daily. - The hotel's public relations manager, Ms. Atousa, is a gem. She addresses any issues with a friendly attitude, adding significant value to the hotel. - The hotel's free Wi-Fi is excellent and has a very good speed. - The hotel is quiet at night with minimal traffic. - The hotel's shower system and cleaning supplies are adequate. **Conclusion:** I definitely recommend this hotel. My rating is 3 out of 5. I believe the advantages far outweigh the disadvantages, and the cons are solvable. I hope this review helps you in your decision-making.

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Other web-users rate our hotel

  • 210 reviews 8.3/10 Location
  • 342 reviews 5.9/10 Room
  • 428 reviews 7/10 Service
  • 35 reviews 3.8/10 WiFi
  • 189 reviews 5.6/10 Cleanliness
  • 113 reviews 7.4/10 Breakfast
  • 76 reviews 5.3/10 Value
  • 69 reviews 4.2/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.