Mövenpick Living Istanbul West 5 stars

Customer review rating (ALL Rating) 4.5/5 174 reviews

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15 Temmuz Mah Gulbahar Cad, 1500 Sok No 12 Gunesli, 34212 ISTANBUL, Turkey

Description

Hotel extras

  • All rooms equipped with kitchen

  • Large Rooms

  • Near to new Istanbul Airport

  • So close to the Shopping Malls

  • All rooms have dishwasher and washing machine.

Our accommodation(s)

Hotel location

Mövenpick Living Istanbul West

15 Temmuz Mah Gulbahar Cad, 1500 Sok No 12 Gunesli
34212 ISTANBUL
Turkey

GPS:41.0351, 28.81285

Telephone
Fax +90 212 812 15 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Room service

HOTEL MAIN RESTAURANT

At hotel main restaurant we are presenting a selection of traditional local and international dishes. You can enjoy the delicacies of local cuisine with the international fusion for you and your valued guests in our hotel restaurant.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  174 reviews

Customer review rating 1.5/5

Leann V. Families - Confirmed reviews ALL

While the staff was well mannered and pleasant, our room was not to a 5 Star standard. The fire alarm was triggered at 5 am the morning of March 31 at there was no communication from staff at all ! 2 fire sprinklers in the ceiling of the 4 bedroom Sky Villa were not in the ceiling properly. There was dried paint along the stairs in the room, dripped paint on the baseboards, the terrace had some trash that was there we were arrived. The wall leading up tje steps was cracked with huge places were the plaster was rough and bumpy. A floor lamp next to the dining room table had its cord wrapped with black tape ( not safe). Plaster from the ceiling fell onto the floor and in my hair. I had to ring the front desk to retrieve the plates, bowls and silverware from the room service we ordered and I washed all of it, upon checkout all of it was still there by the door. Taxis refused to drop us at the door multiple times due to the fear that the ongoing construction from across the street would damage their tires. The hotel did not offer any courtesy shuttle to or from the airport. We had to request multiple times towels, bathrobe etc. There were no plates or cutlery in the kitchen. The paper towel roller on the downstairs toilet was broken and not fixed, request for toilet paper was not fulfilled. The dryer did not work and we were inquired about this they agreed and a large drying rack was sent up for us to use. It was definitely not a 5 Star experience. Unfortunately, we did not find another 4 bedroom or we would have left the property. We were very disheartened to have been allocated the Sky Villa with those obvious issues that should have been recified a long time ago. I don't think Movenpick should have the 5 Star.

Dear Guest, Thank you for your feedback. While we are glad you appreciated our team’s attitude, we sincerely regret that your stay did not meet expectations. Please note that safety systems such as fire alarms operate automatically; however, we apologize for any lack of communication. We are sorry for the maintenance and housekeeping issues you experienced. Your comments have been shared with the relevant teams for immediate improvement. External factors such as nearby construction are beyond our control, but we understand the inconvenience caused. We regret that we could not provide you with the 5-star experience you expected and appreciate your valuable feedback. Kind regards, Movenpick Living Istanbul Guest Relations Team

Customer review rating 5.0/5

Bader A. Families - Confirmed reviews ALL

Nice hotel and staff Very good breakfast

Dear Guest, Thank you for your kind feedback. We are delighted to hear that you enjoyed our hotel, our team, and especially the breakfast. We look forward to welcoming you again. Kind regards, Guest Relations Mövenpick Living Istanbul West

Customer review rating 4.0/5

Florentina P. Friends - Confirmed reviews ALL

There was 1 shower broken, some of the shower gels were diluted with water. The heating in 1 bedroom couldn't be turned off, even if the power on/off button was working... You can clean better the bed linens and towels.

Dear Guest, Thank you for sharing your feedback with us. We are pleased to hear that you appreciated our location, spacious apartments, and breakfast. We also value your comments regarding the shower, amenities, heating, and housekeeping. Please be assured that your observations have been shared with the relevant departments for careful review. Guest comfort and quality standards are very important to us. Kind regards, Guest Relations Mövenpick Living Istanbul West

Customer review rating 3.5/5

Erdal Y. Families - Confirmed reviews ALL

Good service; the staff is very attentive and kind. Minus points for climate control: a windy room due to bad closing windows and doors. No possibility to adjust the heating yourself in the room. When turned on (by the staff with central heating) it becomes too hot! Some windows and doors don't open at all (they can't find the key or broken system). Last tip: please change the music in the restaurant sometimes.

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated the attentive and kind service provided by our team. We also value your detailed comments regarding the climate control, windows, and restaurant atmosphere. Your observations have been shared with the relevant departments for review, as guest comfort is very important to us. Kind regards, Guest Relations Mövenpick Living Istanbul West

Customer review rating 0.5/5

Bruno D. Business - Confirmed reviews ALL

Not clean (I have pics of hair on bed, sofa and towels) Room smell of smoke Tried to note details of my credit card (expiry number and cv) Tried to scam me in conversion rate (quoted me 496 eur then quickly adjusted to the 482 I calculated. The welcome snacks looked like half eaten. I didn't thouch it and the cleaners left it to rot. I asked them to take away but they refused. I had to take it to reception myself I didn't get room upgrade as gold member They charged me for the deposit instead of making reservation. Told me it can take two months to reimburse Bed of 150cm is not king size as in room description Room does not have cutlery, pans, etc as in room description

Dear Guest, Thank you for sharing your feedback regarding your recent stay at Mövenpick Living Istanbul West. I sincerely apologize for the inconveniences you experienced during your visit. Cleanliness and comfort are of utmost importance to us, and it is disheartening to learn that we did not meet your expectations in these areas. Your comments regarding the room conditions and the presence of unwanted items will be addressed with our housekeeping team to ensure this does not happen in the future. I also regret to hear about the issues you faced related to the welcome snacks and the misunderstanding regarding your room upgrade. While we aim to provide a seamless experience for our gold members, it appears we fell short this time. Furthermore, I would like to clarify our deposit policy and room specifications, as we strive for transparency in all our communications. Your feedback is vital in helping us improve our services, and I appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Best regards, Mövenpick Living Istanbul West

Other web-users rate our hotel

  • 157 reviews 7.5/10 Location
  • 442 reviews 7.7/10 Room
  • 827 reviews 9.1/10 Service
  • 14 reviews 6.9/10 WiFi
  • 270 reviews 8.3/10 Cleanliness
  • 211 reviews 7.3/10 Comfort
  • 119 reviews 8.4/10 Vibe
  • 117 reviews 8.9/10 Breakfast

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