Mövenpick Living Istanbul West 5 stars

Customer review rating (ALL Rating) 4.4/5 169 reviews

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Description

Hotel extras

  • All rooms equipped with kitchen

  • Large Rooms

  • Near to new Istanbul Airport

  • So close to the Shopping Malls

  • All rooms have dishwasher and washing machine.

Our accommodation(s)

Hotel location

Mövenpick Living Istanbul West

15 Temmuz Mah Gulbahar Cad, 1500 Sok No 12 Gunesli
34212 ISTANBUL
Turkey

GPS:41.0351, 28.81285

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Room service

HOTEL MAIN RESTAURANT

At hotel main restaurant we are presenting a selection of traditional local and international dishes. You can enjoy the delicacies of local cuisine with the international fusion for you and your valued guests in our hotel restaurant.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  169 reviews

Customer review rating 4.5/5

Aya E. Couples - Confirmed reviews ALL

Dear Accor Team, I would like to take a moment to express my sincere appreciation for the exceptional hospitality we have continuously received through Accor Hotels over the years. As a loyal Platinum member, I have stayed with many Accor properties, and this was now our third stay at Mövenpick Living Istanbul West. Once again, the experience reminded me why I continue choosing Accor for my travels and stays. From housekeeping to reception and guest relations, the level of professionalism, warmth, and attentiveness offered by the team has been consistently outstanding. We truly feel valued as loyal members, and the thoughtful recognition given to Platinum guests makes a meaningful difference. During this stay, Guest Relations Manager Vesile was absolutely wonderful in making our stay comfortable and smooth. Anything we needed was responded to quickly, kindly, and efficiently. Her care, attentiveness, and dedication to guest satisfaction truly stood out and created a sense of ease and comfort throughout our stay. We also experienced an unexpected issue with a taxi driver, and although Vesile was not physically at the property at that moment, she immediately assisted and coordinated support professionally. Through her, Mrs. Gizem, the Front Office Manager, personally came and calmly resolved the matter with professionalism, grace, and reassurance. We deeply appreciated the way the situation was handled. Additionally, when we mentioned that the mattress was uncomfortable, the team responded immediately and arranged for it to be changed, which reflected genuine care for guest wellbeing and comfort. It is this consistency of hospitality, responsiveness, and human warmth that keeps us returning to Accor properties. Please extend our heartfelt appreciation to Vesile, Mrs. Gizem, and the entire team at Mövenpick Living Istanbul West for making our stay once again such a positive experience. Thank you for continuing to uphold such a high standard of hospitality and for valuing your loyal guests with such care and professionalism. Warm regards, Serena Seraphim Platinum Member

Thank you very much for your heartfelt and detailed review. It is truly rewarding to know that your third stay with us once again reflected the hospitality and service standards you value as a loyal Platinum member of Accor. We are delighted that our team was able to make your stay comfortable and memorable. Your kind words regarding the attentiveness, professionalism, and genuine care shown throughout your experience mean a great deal to us. We are especially pleased to know that our team could assist you promptly during the unexpected taxi situation and respond quickly to your comfort requests. Your continued trust and loyalty are sincerely appreciated, and your encouraging feedback will be shared with our entire team with great pride. We look forward to welcoming you back again for another exceptional stay at Mövenpick Living Istanbul West. Kind regards, Movenpick Living İstanbul Guest Relations Team

Customer review rating 4.0/5

Cenk O. Business - Confirmed reviews ALL

The only thing that prevents giving 10 was a dirt (a leaf kind of thing) on the accessory pillow on bed.

Customer review rating 1.5/5

Leann V. Families - Confirmed reviews ALL

While the staff was well mannered and pleasant, our room was not to a 5 Star standard. The fire alarm was triggered at 5 am the morning of March 31 at there was no communication from staff at all ! 2 fire sprinklers in the ceiling of the 4 bedroom Sky Villa were not in the ceiling properly. There was dried paint along the stairs in the room, dripped paint on the baseboards, the terrace had some trash that was there we were arrived. The wall leading up tje steps was cracked with huge places were the plaster was rough and bumpy. A floor lamp next to the dining room table had its cord wrapped with black tape ( not safe). Plaster from the ceiling fell onto the floor and in my hair. I had to ring the front desk to retrieve the plates, bowls and silverware from the room service we ordered and I washed all of it, upon checkout all of it was still there by the door. Taxis refused to drop us at the door multiple times due to the fear that the ongoing construction from across the street would damage their tires. The hotel did not offer any courtesy shuttle to or from the airport. We had to request multiple times towels, bathrobe etc. There were no plates or cutlery in the kitchen. The paper towel roller on the downstairs toilet was broken and not fixed, request for toilet paper was not fulfilled. The dryer did not work and we were inquired about this they agreed and a large drying rack was sent up for us to use. It was definitely not a 5 Star experience. Unfortunately, we did not find another 4 bedroom or we would have left the property. We were very disheartened to have been allocated the Sky Villa with those obvious issues that should have been recified a long time ago. I don't think Movenpick should have the 5 Star.

Dear Guest, Thank you for your feedback. While we are glad you appreciated our team’s attitude, we sincerely regret that your stay did not meet expectations. Please note that safety systems such as fire alarms operate automatically; however, we apologize for any lack of communication. We are sorry for the maintenance and housekeeping issues you experienced. Your comments have been shared with the relevant teams for immediate improvement. External factors such as nearby construction are beyond our control, but we understand the inconvenience caused. We regret that we could not provide you with the 5-star experience you expected and appreciate your valuable feedback. Kind regards, Movenpick Living Istanbul Guest Relations Team

Customer review rating 5.0/5

Bader A. Families - Confirmed reviews ALL

Nice hotel and staff Very good breakfast

Dear Guest, Thank you for your kind feedback. We are delighted to hear that you enjoyed our hotel, our team, and especially the breakfast. We look forward to welcoming you again. Kind regards, Guest Relations Mövenpick Living Istanbul West

Customer review rating 4.0/5

Florentina P. Friends - Confirmed reviews ALL

There was 1 shower broken, some of the shower gels were diluted with water. The heating in 1 bedroom couldn't be turned off, even if the power on/off button was working... You can clean better the bed linens and towels.

Dear Guest, Thank you for sharing your feedback with us. We are pleased to hear that you appreciated our location, spacious apartments, and breakfast. We also value your comments regarding the shower, amenities, heating, and housekeeping. Please be assured that your observations have been shared with the relevant departments for careful review. Guest comfort and quality standards are very important to us. Kind regards, Guest Relations Mövenpick Living Istanbul West

Other web-users rate our hotel

  • 158 reviews 7.5/10 Location
  • 449 reviews 7.5/10 Room
  • 843 reviews 9.1/10 Service
  • 13 reviews 6.1/10 WiFi
  • 276 reviews 8.2/10 Cleanliness
  • 217 reviews 7/10 Comfort
  • 119 reviews 8.6/10 Breakfast
  • 117 reviews 8.3/10 Vibe

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