Mövenpick Living Istanbul West 5 stars

Our stay at Mövenpick Living West has now extended to almost two months, and throughout this time we have been consistently impressed by the warmth, professionalism, and genuine care shown by the team. It has truly become a place where we have felt welcomed and supported. There is one team member who deserves very special recognition: Ms. Vesile Kaya from Guest Relations. Words hardly do justice to the dedication she brings to her role. As someone living with mobility and health challenges, I have personally experienced her extraordinary commitment to making our stay as comfortable and stress-free as possible. No matter what the situation, she approaches every request with kindness, efficiency, and genuine care. What stands out even more is that, despite the absence of a Front Office Manager and Restaurant Manager during our stay, Ms. Vesile has repeatedly stepped beyond the responsibilities of her own position. She has taken ownership of situations, supported guests across different departments, and worked tirelessly to ensure everyone feels valued and looked after. Her energy, professionalism, positive attitude, and ability to care for both guests and colleagues are truly exceptional. I sincerely hope that Accor's management recognizes what an outstanding asset she is. Employees like Ms. Vesile Kaya are rare. She is already performing at a level well beyond her current title, and she deserves recognition, career advancement, and a salary that reflects the exceptional value she brings to the hotel. I would also like to recognize Kevser from the housekeeping team. Her professionalism, attention to detail, kindness, and willingness to help have made a real difference during our stay. She consistently goes above and beyond to ensure everything is perfect, and her care and dedication never go unnoticed. A special thank you also goes to Mr. Gokhan, Reception Supervisor. His professionalism, calm approach, and commitment to guest satisfaction are evident in every interaction. He leads by example, is always welcoming, helpful, and attentive, and consistently ensures that guests feel valued and cared for. His excellent work reflects positively on the entire reception team. I would also like to thank Mr. Arda, Reservation Supervisor, for his support during our stay. We asked him to personally follow up on our Accor Platinum membership and ensure that our extended stay was correctly recorded. He handled this with professionalism and care, and we truly appreciated his willingness to assist and follow through. The restaurant team also deserves special recognition. Our sincere thanks go to Mr. Tolga, Assistant Chef, for his dedication and consistently excellent service. We would also like to thank Mr. Omar and Mikhail for their kindness, professionalism, attentiveness, and warm hospitality. They consistently made every dining experience welcoming and enjoyable, and their genuine care for guests did not go unnoticed. There are just a few areas where the hotel could improve. Some maintenance issues would benefit from greater attention, and the exterior windows would greatly improve the appearance of the hotel if they were cleaned more regularly. In addition, I believe the hotel would benefit from appointing a Front Office Manager, as the reception team can become extremely busy at times and phone calls occasionally go unanswered. These are constructive observations and, in my opinion, are easily addressed. Apart from these few points, Mövenpick Living West is an excellent hotel with an outstanding team. It is the people behind this hotel who truly make it special. We leave with sincere gratitude for their care, dedication, and hospitality, and we look forward to returning in the future.

This was our fourth or fifth stay at this hotel, and each time we return we are reminded why we enjoy staying here so much. The comfort of the rooms, the peaceful atmosphere, and the professionalism of the team always make us feel welcome, but this visit was particularly special. From the moment of our arrival, we were greeted with exceptional care by the Guest Relations Manager, Vasile Kaya. She went above and beyond to ensure that our stay would be as comfortable as possible. Knowing about my back and mobility challenges, she thoughtfully arranged our room in advance, prepared amenities for our arrival, and even organized a different mattress to help make my stay more comfortable. Her kindness, attention to detail, and genuine care made a meaningful difference to our experience. As a Platinum member of the Accor Group, I have stayed in many Accor properties over the years, and I can sincerely say that the level of hospitality and personal attention we received here reflects the very best of the Accor standard. We would also like to express our sincere gratitude to Mrs. Gizem, the Front Office Manager, whose efficient leadership, professionalism, and excellent problem-solving skills contributed greatly to the quality of our stay. Her ability to coordinate smoothly with the reception team and other departments, while ensuring guests feel cared for and supported, reflects a high standard of hospitality and management. We would also like to extend our sincere thanks to the reception team, especially Emre, Şahin, and Yasin, who have always greeted us warmly and professionally. Their friendliness, attentiveness, and willingness to assist have consistently made us feel welcomed and valued each time we have stayed here. Our sincere appreciation to Housekeeping team especially Ozal and Kevser for their hard work and guest care. The entire team, from reception to housekeeping, has been exceptional. Everyone has been warm, professional, attentive, and genuinely committed to providing outstanding service. It is clear that hospitality is at the heart of everything they do. A special compliment also goes to Assistant Chef Tolga and his kitchen and restaurant team especially Mikael. The quality of the food was excellent throughout our stay. We especially enjoyed the chocolate soufflé served with ice cream, which was absolutely delicious and one of the highlights of our dining experience. Our heartfelt thanks go to Vasile Kaya, Mrs. Gizem, Emre, Şahin, Yasin, Assistant Chef Tolga, Mikail from the restaurant and the entire hotel team for their warmth, professionalism, and dedication. Their care made us feel genuinely looked after and transformed another stay into a truly memorable experience. We highly recommend this hotel to anyone seeking comfort, excellent service, wonderful food, and authentic hospitality. We look forward to returning again in the future. Aya & Aydin E.