ibis Istanbul West Hotel 3 stars

Everything was perfect. It is a very good budget hotel. Staff is friendly, breakfast was really very good. I stayed for 3 nights and they clean our room every single day. The only downfall is the location. There is no direct metro or bus going to the city. Public transport is not reliable. My suggestion is to take cab and go to the nearest metro station and catch a metro towards the city. Rest of things we're perfect.

It was a good experience. The staff were helpful and courteous. The cleaning people were also good.

In the last months i just stayed in this hotel when i visited Istanbul because of either ibis standard or warm atmosphere. last time when i just arrived in the midnight with my family, our check in did not satisfy us because the keys were not ready (although I already did on-line check in a day before) and took a little time. Also our rooms were for smokers with bad smell for us and I did complain this situation in the morning and asked for changing our rooms. front desk manager "Erdic" was so kind and very friendly and tried to compensate our bad feeling of last night arrival and check in and changed our rooms to non-smoking and apologized several times for the inconveniences. After that all was fine and we did enjoy staying there and its very good breakfast ! This hotel is very close to Mall of Istanbul if you like shopping with good access from New Istanbul Airport by direct shuttle bus to Halkaly Meydan.

Kemal was the most awful reception I've ever seen in my life. with bad style and low English knowledge. I think you should cut your cooperation with him.

Good for an overnight stay while transiting through Istanbul

Very welcoming, Mr Mertz on the reception has helpful to explain our taxi driver the location of the hotel. He helped us with local information as tourists. Getting a taxi in istanbul is a hasstle but Mr Mertz made it easy. Breakfast was awesome as expected from IBIS hotels. Rooms were cleaned everyday. Water was warm 24x7. Nothing more i can ask from IBIS

quiet and big size room with comfortable bed. Tea maker facility is very good option in the room! of course, there is a problem in shower glass door opening direction design and at least must be opened in opposite side (room No. 409)!

I really like to stay in this hotel , as my second home, especially the at the reception Emre and Halil , thank you at all.

Friendly check in, request for early breakfast was perfectly fulfilled. Room clean and nice. Easy to reach from airport

I had a 3-nights stay at the hotel. Besides the high level of Ibis chain shown in a neat, sophisticated and modern decor, the staff warm welcome, guidance and friendliness made the overall experience “Exceptional”! Specifically, I would like to thank the gentlemen “Mert” & “Oguz” / pm shifts , for their kindness.

The staff is very helpful. They loan me travel adapters and ensure I'm well taken care of. They also share with me the promotions on F&B the hotel has. They also shared on the travel locations and how to get there.

Cozy accommodations and fully equipped. The staff was very helpful and polite. Thank you Emre and Ibis Istanbul Airport Hotel for the great experience!

I’d chose this hotel to stay only one night. I knew that would be noisy coz was closed to the airport but the problem was that during the night was incredible hot inside the room and I had to open this windows, so it was impossible to sleep. Tha breakfast was so so. To make the things worst at the time I was in the reception waiting for the Uber the man at the desk said it was safer to ask for a taxi. I accepted. However the taxi driver they’ve offered me took almost twice the time to reach my destination and was clear that he was trying to fool me and took my money. I knew he was doing that because I was with the google maps and could see the route. Ashamed. You should be careful about the services you recommend

Very efficient and friendly. Good breakfast and nice clean room. Reception staff very helpful with excellent English.

Decent hotel , bad breakfast