The hotel is a complete mess! I’ve been to three different Pullman hotels in other countries before and this hotel is the worst of all. No culture at all, the personnel of the hotel doesn’t say hello, the reception guy asks only what do you want?’ The room is very dirty! No robes, no wi-if, the iron doesn’t work, all the floor wast vacuumed al our stay. Before the check in we asked for the welcome card and maybe the present cause it was our wedding anniversary- nothing was done. The spa and the pool - wet, extremely dirty, broken ladders, broken beach beds - so a disaster!!!

Good location, very well facilities, very good service

this hotel is one of the best hotels in the city, but you have to sure room service will do the job correctly. sometimes on cleaning time they will not do the job completely for charging room facilities, like water , Coffee , dental kit , towels and more. reception is always busy, breakfast experience give note more than 4/10, in room dinning service is very poor and internet speed is slow with all of this matters this hotel is one of Istanbul firsts actually i have compare this Pullman with others in world

Everything is excellent but just I noticed that the internet connection (Wi-Fi) is poor.

MY STAY WITH MY FAMILY WAS TOTAL RELAXATION

the hotel is in extreme poor condition from a to z. need very good renovation.

I am a regular client and I always enjoy my stay at pullman.

It was my life most prestigious experience in Pullman. Everything was prefect rooms, restaurant, and especially the SOPS regarding COVID-19 were appreciated able. Overall I really love staying at Pullman hotel and convention center Istanbul turkey.

i booked something else, the moves me from 95 square m apartment to the hotel room, and then nobody made the extra bed. i asked 4 times, first time at 12 last time at 11pm. they said, in five minutes, every time, and the child slept on the sofa without a pillow, or a sheet

- experienced management but inexperienced staff - annoying/uncultered security organization - clean and safe - modern

It was a big and clean room with delicious breakfast. The hotel crew was also very helpful

Super Great stay in a super great hotel and super great team. Starting from the great welcome of Irem n continuous support to make it great and celebrating our marriage anniversary. Semih who is a mestro leading a team even if he is working in a full day of double shifts. Making our choice to food like we wanna go no where except to stay there, waw! Cam who is Irem's manager who really help to the max as I was having 3 or 4 bookings to be continued in the same place. Israfeil, Hilal, Kazim, Jansu making it happen trouble shooting and helping to the most. and finally sweet n cream Sehan n Buhtan.

We spent a fantastic time !!! The staff are very friendly and helpfull.. Spécial Thanks to Mr Iffuk of conciergerie, big Thanks also to Mr CEM restaurant waiter, and AYSEGŪL at front desk.. Thanks a lot to you all.. cosy hôtel, delicious foods and friendly team .. For shopping the hôtel is just at 15 mn ( 6 euros to pay to a taxi ). to Mall of Istanbul … Starcity Mall is just at 5 mn on walk from the hôtel… Very Nice hôtel We will be back very soon

stayed 4 days earlier this week and nothing worked. Checked back in for one day passing through today and have spent all day trying to get the air conditioner to work. Staff is indifferent. Been to desk twice and people are devoid of customer service skills. Those are the facts. They sure don't have a manager but a lot of millennials running the front desk. Soooo absurd.

I am very happy of my staying at Pullman Istanbul Hotel. Also, it was great that ALL Platinum clients are upgraded. Rooms are great and clean. Restaurant service is very good and prices are not so expensive. Special thanks to IPEK Hanim who was very helpfull during our staying, it was a pleasure to meet her and to be welcomed, helped by her.