Mercure Istanbul Bakirkoy 4 stars

Customer review rating (ALL Rating) 4.4/5 688 reviews

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Description

Hotel extras

  • Online check-in

  • Parking

  • WIFI/Internet Access

  • Laundry

  • Reception open 24 hours a day

Our accommodation(s)

Hotel location

Mercure Istanbul Bakirkoy

Istanbul Caddesi No71, Bakirkoy
34142 ISTANBUL
Turkey

GPS:40.978921, 28.878395

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

EKRU RESTAURANT

Breakfast is served in hotel restaurant.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  688 reviews

Customer review rating 5.0/5

Ismail Z. T. Solo - Confirmed reviews ALL

Thank you very much for the amazing service. From Check-In with Ezgi, with the breakfast which was one of the best in the accor chain to the end everything was just perfect. I will definitely come back and recommend you further.

Dear Ismail Z. T., Thank you for your generous feedback. We are delighted to hear that you enjoyed our service and breakfast, and we appreciate your recommendation. It is our pleasure to provide an exceptional experience for our guests. We look forward to welcoming you back soon. Best Regards, Eren AVLAR Revenue and Front Office Manager Mercure Istanbul Bakirkoy

Customer review rating 4.0/5

Dobrin P. G. Solo - Confirmed reviews ALL

A very pleasant stay thanks to the excellent staff and loyalty program benefits, though the hotel property is showing clear signs of age. Accessing the parking can also be quite challenging and requires some patience.

Dear Dobrin P. G., Thank you for your kind feedback regarding your recent stay. We appreciate your recognition of our staff and loyalty program benefits. We acknowledge your concerns about the property's condition and the parking experience, and your comments will be taken into consideration for future improvements. Best Regards, Eren AVLAR Revenue and Front Office Manager Mercure Istanbul Bakirkoy

Customer review rating 2.0/5

Tobin M. C. Families - Confirmed reviews ALL

The room was very dusty, the doors were very squeaky and whenever one of us got up it woke everyone, this should have been easily noticed and fixed. The cleaning service kept moving our clothes onto the lamp where it was very dusty. We just told them to stop coming because of this and the way they made the bed, so we ran out of water and had to carry large jugs of water back to the room which was heavy and cumbersome. The traffic was loud, the neighbors were loud, I don't know why the spa made me buy a swim cap when they let other people swim without one. the staff was friendly and accommodating though.

Dear Tobin M. C., Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the inconveniences you experienced during your visit. It is concerning to hear about the cleanliness and maintenance issues in your room, as we strive to provide a comfortable and well-maintained environment for all our guests. Your comments regarding the housekeeping service have been noted, and we will be reviewing our procedures to ensure that such matters are addressed. I understand that noise from both traffic and neighboring rooms impacted your experience. We recognize that sound can be a challenge in a bustling city like Istanbul, and we appreciate your understanding. Regarding the swim cap policy, it is in place for health and safety reasons, and I regret any confusion it may have caused. I am grateful for your kind words about our staff, and we hope to provide you with a more satisfactory experience should you choose to stay with us again. Best Regards, Eren AVLAR Revenue and Front Office Manager Mercure Istanbul Bakirkoy

Customer review rating 3.5/5

Ilhaam A. Families - Confirmed reviews ALL

My stay was pretty decent overall. The hotel itself is amazing, my room was great, the staff were lovely, and the cleaners did an excellent job throughout my stay. The only difficulty I had was ordering room service, as communication in English was quite challenging at times. I would have expected at least a basic level of English for room service requests, so that made things a bit difficult. Other than that, I had a really good experience overall.

Dear Ilhaam A., Thank you for your feedback regarding your recent stay at Mercure Istanbul Bakirkoy. We are pleased to hear that you found our location convenient and enjoyed your room and the service from our staff. We acknowledge your concerns regarding the communication challenges with room service. While we strive to provide effective service, language barriers can sometimes occur. Your comments will be taken into consideration as we aim to enhance our guest experience. We appreciate your understanding and look forward to welcoming you back in the future. Best Regards, Eren AVLAR Revenue and Front Office Manager Mercure Istanbul Bakirkoy

Customer review rating 5.0/5

Abdullah A. Families - Confirmed reviews ALL

Everything was great

Dear Abdullah A., Thank you for your kind words. We are delighted to hear that you had a perfect stay and that everything met your expectations. It is our goal to provide exceptional service, and your feedback is greatly appreciated. Best Regards, Eren AVLAR Revenue and Front Office Manager Mercure Istanbul Bakirkoy

Other web-users rate our hotel

  • 445 reviews 9.3/10 Location
  • 522 reviews 7.4/10 Room
  • 1,137 reviews 9.3/10 Service
  • 15 reviews 6.5/10 WiFi
  • 390 reviews 8/10 Cleanliness
  • 241 reviews 6.8/10 Comfort
  • 211 reviews 8.3/10 Breakfast
  • 75 reviews 9/10 Wellness Area

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