Mercure Istanbul Bakirkoy 4 stars

Customer review rating (ALL Rating) 4.4/5 704 reviews

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Description

Hotel extras

  • Online check-in

  • Parking

  • WIFI/Internet Access

  • Laundry

  • Reception open 24 hours a day

Our accommodation(s)

Hotel location

Mercure Istanbul Bakirkoy

Istanbul Caddesi No71, Bakirkoy
34142 ISTANBUL
Turkey

GPS:40.978921, 28.878395

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

EKRU RESTAURANT

Breakfast is served in hotel restaurant.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  704 reviews

Customer review rating 4.5/5

Jakob H. J. Business - Confirmed reviews ALL

Quite (had room to the back side 1301) and clean room

Dear Jakob H. J., Thank you for your kind words regarding the location and cleanliness of your room. We are pleased to hear that you enjoyed your stay and found it to be quiet. We look forward to welcoming you back in the future. Best Regards, Eren AVLAR Revenue and Front Office Manager Mercure Istanbul Bakirkoy

Customer review rating 5.0/5

Tam H. Business - Confirmed reviews ALL

GREAT CREW; extremely happy as always.

Dear Tam H., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our hotel superb and that our team contributed to your enjoyment. Your satisfaction is our priority, and we look forward to welcoming you back soon. Best Regards, Eren AVLAR Revenue and Front Office Manager Mercure Istanbul Bakirkoy

Customer review rating 5.0/5

Kuwshik K. M. Families - Confirmed reviews ALL

Comfortable hotel in a wonderful area full of shops and restaurants. All staff were friendly, polite and helpful. Great pool, sauna, steam room and Turkish bath. Thank you.

Dear Kuwshik K. M., Thank you for your kind words regarding our hotel's location, facilities, and staff. We are pleased to hear that you enjoyed your stay and found our amenities to your satisfaction. Your feedback is truly appreciated. Best Regards, Eren AVLAR Revenue and Front Office Manager Mercure Istanbul Bakirkoy

Customer review rating 2.5/5

Helen C. D. Business - Confirmed reviews ALL

Food was delivered to my room cold on 2 occasions that was after waiting 45 mins, the breakfast in restaurant was very poor and very limited options for English people ! Never any staff around ,was allways stood waiting to be served , if the hotel hadn’t come as a package deal through a third party I would of never of stayed , would never use again or recommend plus the room is very outdated the big mirror even fell of the wall infront of a memeber of staff while bringing the very cold room service, and he just stood there and let my partner put it back on the wall and didn’t even attempt to get it fixed , it could of been a very serious accident ,and injury and could hurt someone in future !! Was relived to leave which is unexceptable

Dear Helen C. D., Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the experience you encountered, as the concerns you raised are important to us. I regret to hear that the food service did not meet your expectations, particularly with regard to temperature and timeliness. We strive to provide a diverse breakfast selection to cater to all guests, and I am sorry to learn that it did not suit your preferences. Additionally, I understand your frustration regarding the staff availability and the incident with the mirror in your room. This is not the level of service we aim to provide, and your comments will be taken into consideration as we continually work to improve our facilities and service standards. Thank you for your honest review, and I hope you will reconsider your decision to stay with us in the future. Best Regards, Eren AVLAR Revenue and Front Office Manager Mercure Istanbul Bakirkoy

Customer review rating 4.5/5

Jairaj A. P. Solo - Confirmed reviews ALL

This was the cheapest hotel I could find in Istanbul, but Mercure was a very pleasant surprise. The staff (Ezgi and Hayda in particular) was very helpful. My initial room had poor WiFi connection, so Ezgi moved me to a nice larger room. All the amenities in the room were great. Though not in the main tourist center, Bakirkoy is well connected to all the tourist sites by public transportation. Get used to the B1 Marmaray line, which is excellent. The Bakirkoy station is more accessible than the Yeminihalle station. There are plenty of restaurants to try on the streets nearby. These are half as expensive as those in the old city. I recommend Mezekoy for great vegetarian options. Onur, the supermarket next door, has everything that you could possibly need. The Alpak Dry Cleaning is a good choice (but much more expensive than laundromats) for regular laundry. There are many pastry shops on this street that are worth checking out, especially the knafe & borek shop opposite Onur. For all these reasons, this will be my hotel in all future trips to Istanbul.

Dear Jairaj A. P., Thank you for sharing your positive experience at Mercure Istanbul Bakirkoy. We are delighted to hear that you found our hotel comfortable and appreciated our helpful staff, particularly Ezgi and Hayda. Your feedback regarding the WiFi connection is valuable, and we are pleased that Ezgi was able to assist you by moving you to a larger room. It is wonderful to know that you enjoyed the amenities and the convenience of our location in Bakirkoy. We take pride in being well-connected to the main tourist attractions and offering easy access to local dining and shopping options. Your recommendations for nearby restaurants and shops will surely be helpful for future guests. We are grateful for your intention to return on future trips to Istanbul and look forward to welcoming you back to our hotel. Best Regards, Eren AVLAR Revenue and Front Office Manager Mercure Istanbul Bakirkoy

Other web-users rate our hotel

  • 456 reviews 9.3/10 Location
  • 538 reviews 7.2/10 Room
  • 1,164 reviews 9.3/10 Service
  • 18 reviews 5/10 WiFi
  • 399 reviews 7.7/10 Cleanliness
  • 245 reviews 6.7/10 Comfort
  • 230 reviews 8.4/10 Breakfast
  • 75 reviews 8.9/10 Wellness Area

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