Mercure Istanbul Bakirkoy

Customer review rating (ALL Rating) 4.2/5 197 reviews

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Description

Hotel extras

  • Online check-in

  • Parking

  • WIFI/Internet Access

  • Laundry

  • Reception open 24 hours a day

Our accommodation(s)

Hotel location

Mercure Istanbul Bakirkoy

Istanbul Caddesi No71, Bakirkoy
34142 ISTANBUL
Turkey

GPS:40.978921, 28.878395

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

EKRU RESTAURANT

Breakfast is served in hotel restaurant.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  197 reviews

TripAdvisor Rating  4.5/5  54 reviews

Good stay

Customer review rating 5.0/5

Evrim M. Families - Confirmed reviews ALL

I would give this place 10 stars if possible. The hotel itself 4-star but the hotel staff deliver a 5-star experience, especially Mr. Samet and Mr. Oguz, who were incredibly professional and helpful. Every area of the hotel, from reception to spa to rooms, was immaculate. A big thank you to Mrs. Mecbure and the housekeeping team for their high standards. The food and beverage manager provided excellent service each morning, he made sure we had everything we need and the spa team always had a positive attitude. We had a lovely family holiday. Highly recommended.

Dear Evrim M., Thank you for your kind words and for taking the time to share your experience at Mercure Istanbul Bakirkoy. We are thrilled to hear that you enjoyed your stay and that our staff, particularly Mr. Samet and Mr. Oguz, contributed significantly to your positive experience. It is also wonderful to know that you appreciated the cleanliness of our facilities and the attentive service from our food and beverage manager, as well as the spa team. We strive to provide a memorable experience for all our guests, and your recommendation means a lot to us. We look forward to welcoming you back for another lovely family holiday in the future. Best Regards, Eren AVLAR Revenue and Front Office Manager Mercure Istanbul Bakirkoy

Staff was fine, photos were very deceiving…lobby looked old and run down & room smelled like sewage

Customer review rating 1.5/5

Anonymous Solo - Confirmed reviews ALL

I booked a garden view room, but there was no garden or at least my view was of the old building next door

Dear Guest, Thank you for your feedback regarding your recent stay. We apologize for any discrepancies between your expectations and the conditions you encountered. Your comments about the room and view have been noted, and we appreciate your insights as they help us improve our services. Best Regards, Eren AVLAR Revenue and Front Office Manager Mercure Istanbul Bakirkoy

Very Nice Stay

Customer review rating 5.0/5

Alaa K. Families - Confirmed reviews ALL

it was amazing welcoming starting from reservation department and the Good English Skills and the Professionality of all the other Staff Specially Ms. ADA, my self and my family Appreciate that amazing service.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Eren Avlar Front Office Manager

Well located

Customer review rating 4.5/5

Admir B. Business - Confirmed reviews ALL

Personal is very nice and polite

Dear Guest, Thank you for your kind words regarding our location and the politeness of our staff. We are pleased to know you had a positive experience at Mercure Istanbul Bakirkoy. Best Regards, Eren AVLAR Revenue and Front Office Manager Mercure Istanbul Bakirkoy

Customer review rating 4.0/5

Emine B. Families - Confirmed reviews ALL

Convenient location. Lovely staff thank you to Ada Melissa Berk Samet and all the receptionists are very helpful the hotel always smell of soap . Will stay there again

Sayın Misafirimiz, Mercure İstanbul Bakırköy'deki konaklamanızla ilgili yorumlarınızı çok takdir ediyoruz. Olumlu geri bildirimler almak her zaman mutluluk vericidir. Yorumlarınızı ekibimizle paylaşacağım. Hizmetlerimizin kalitesini sürekli iyileştirmeye çalışırken, bu geri bildirimin tüm çalışanlarımıza teşvik olacağından eminim. Deneyiminizi paylaştığınız için tekrar teşekkür eder, bir sonraki ziyaretinizin de bir önceki kadar keyifli geçmesini dileriz. Samimi olarak, Melisa Yazıcıoğlu Ön Büro Müdür Yardımcısı (Orijinal) Dear Guest , We very much appreciate your comments regarding your stay at the Mercure Istanbul Bakirkoy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melisa Yazıcıoğlu Ass. Front Office Manager

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Other web-users rate our hotel

  • 391 reviews 9.2/10 Location
  • 427 reviews 7.5/10 Room
  • 1,014 reviews 9.4/10 Service
  • 12 reviews 6.1/10 WiFi
  • 331 reviews 8.2/10 Cleanliness
  • 201 reviews 7.4/10 Comfort
  • 156 reviews 8.6/10 Breakfast
  • 107 reviews 8.8/10 Wellness Area

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