Dear Zaebedee C. B., Thank you very much for taking the time to share your thoughtful feedback with us. We are delighted to know that you felt comfortable, welcomed, and at ease throughout your stay. It is wonderful to hear that our team’s warm and respectful approach helped make your experience more pleasant. We are also pleased that you enjoyed our complimentary breakfast and had the opportunity to relax by the pool. Your comfort and well-being are always among our highest priorities. We truly appreciate your kind words and hope to have the pleasure of welcoming you back to Novotel Zeytinburnu in the future. Warm regards, Mehmet Öztüre General Manager

Dear Angel D. P., Thank you very much for sharing your kind feedback with us. We are delighted to know that you found our location safe and comfortable, and that our team was attentive to your needs throughout your stay. It is also wonderful to hear that you enjoyed the freshness of our food and found our service satisfactory. Your appreciation is a great motivation for our entire team, and we would be very pleased to welcome you back to Novotel Istanbul Zeytinburnu for another enjoyable stay. Mehmet Öztüre General Manager

Dear Ozoemena E. M., Thank you sincerely for choosing to stay with us for the second time and for taking the time to share your positive experience. We are delighted that you enjoyed our lovely location and the attentive service provided by our team. We are especially pleased to hear that you enjoyed our barbecue evenings. It is wonderful to know that these experiences added an enjoyable touch to your stays with us. Your continued preference for our hotel is a great compliment, and we truly appreciate your trust. We look forward to welcoming you back for many more memorable stays at Novotel Istanbul Zeytinburnu. Mehmet Öztüre General Manager

Dear Murat G., Thank you very much for continuing to choose our hotel and for sharing such a detailed and thoughtful review. Knowing that you have stayed with us many times makes your kind words especially meaningful to our entire team. We are delighted that our location and rooms continue to meet your expectations, and even more pleased that the service you received during this stay left such a strong impression. Safa Bey’s assistance upon your early-morning arrival is a wonderful example of the care and flexibility we strive to provide our guests. We will certainly share your appreciation with him. We are also glad that your air-conditioning concern was addressed promptly and that our technical team was able to respond within such a short time. Your comment, “This is what I call service,” is a wonderful compliment and a great motivation for all of us. Thank you once again for your continued trust and recommendation. We look forward to welcoming you back for many more comfortable stays at Novotel Istanbul Zeytinburnu. Mehmet Öztüre General Manager

Dear Adel G., Thank you for your kind words. We are delighted to hear that you had a wonderful experience during your stay and look forward to welcoming you back at the end of August. Best regards, Novotel Istanbul Zeytinburnu Mehmet Ozture

Dear Ahmad S. M. N., Thank you for taking the time to share your feedback with us. We sincerely regret the communication issue you experienced during the reservation and check-in process. Providing accurate information and doing our best to meet our guests’ requests are among our highest priorities. Regarding your request for a room with separate beds, please note that this room option was not available for your selected dates due to occupancy levels and was therefore closed for sale. As a result, your reservation was created based on the available room and bed configuration at the time of booking. However, we acknowledge that this information should have been explained to you more clearly during check-in, and we apologize for the inconvenience caused by this lack of communication. Your feedback has been shared with our team, and we will review our communication processes to ensure that our guests receive clearer and more helpful information in similar situations. We would be pleased to welcome you again in the future and provide you with a better experience. Kind regards, Mehmet Öztüre General Manager

Dear Aseer, Thank you for taking the time to share your feedback. We are sorry to learn that your stay did not meet your expectations. Please accept our sincere apologies for any inconvenience you experienced. We would like to kindly mention that our room dimensions and bedding are designed in accordance with Novotel brand standards. However, we understand that comfort is a personal experience, and we regret that they did not meet your expectations during your stay. We also appreciate your comments regarding the traffic noise. Your feedback has been shared with the relevant teams and will be taken into consideration as we continue to improve our guests' experience. We truly value your comments and hope to have the opportunity to welcome you back for a much more enjoyable stay. Kind regards, Mehmet Öztüre General Manager

Dear Teresa M. O., Thank you for your kind review. We are delighted to hear that Efe's friendly, caring, and attentive service made your experience even more enjoyable. It is wonderful to know that his willingness to help left such a positive impression on your stay. Your thoughtful compliments will be shared with Efe, and we are sure they will be a great source of encouragement for him. We sincerely appreciate your feedback and look forward to welcoming you back to Novotel Istanbul Zeytinburnu soon. Kind regards, Mehmet Öztüre General Manager

Dear Murat M. S., Thank you for your kind review and for sharing your experience with us. We are delighted to know that you were very satisfied with the service provided by our team and with the cleanliness standards of both your room and our pool area. Maintaining a high level of hygiene and providing attentive service are among our top priorities, and it is rewarding to see these efforts appreciated by our guests. Your positive feedback is a great source of motivation for our entire team. We look forward to welcoming you back to Novotel Istanbul Zeytinburnu for another enjoyable stay. Kind regards, M. Öztüre General Manager

Dear Ahmed, Thank you for your kind words and for sharing your experience with us. We are delighted to learn that you enjoyed your stay and that our team's politeness, helpfulness, and dedication made a positive impression on you. Your feedback is truly appreciated and will be shared with our colleagues. We look forward to welcoming you back in the near future. Kind regards, Mehmet Öztüre General Manager

Dear Lyudmila G. K., We would like to sincerely thank you for sharing your kind comments regarding your stay at Novotel Istanbul Zeytinburnu. It is always a true pleasure to receive such positive feedback. Your valuable remarks will be shared with our team, and I am confident that this encouragement will further inspire us as we continuously strive to improve our service standards. We are delighted to know that your expectations were met, and we look forward to welcoming you back again for another pleasant experience. Kind regards, Mehmet Öztüre General Manager

Dear Aditya, We would like to sincerely thank you for sharing your kind comments regarding your stay at Novotel Istanbul Zeytinburnu. It is always a true pleasure to receive such positive feedback. Your valuable remarks will be shared with our team, and I am confident that this encouragement will further inspire us as we continuously strive to improve our service standards. We are delighted to know that your expectations were met, and we look forward to welcoming you back again for another pleasant experience. Kind regards, Mehmet Öztüre General Manager

Dear Omar, Thank you for sharing your experience with us following your recent stay at Novotel Istanbul Zeytinburnu. We are truly sorry to learn that we did not meet your expectations, and please accept our sincerest apologies for the inconvenience you have experienced. Guest satisfaction is our utmost priority, and your valuable feedback will help us to better understand and address the points of concern. Please rest assured that your comments have been shared with our team and the necessary actions are being taken to avoid any recurrence in the future. We sincerely hope you will give us another opportunity to welcome you back and to demonstrate the high quality standards we are committed to delivering. Kind regards, Mehmet Öztüre General Manager

Dear Maria, We would like to sincerely thank you for sharing your kind comments regarding your stay at Novotel Istanbul Zeytinburnu. It is always a true pleasure to receive such positive feedback. Your valuable remarks will be shared with our team, and I am confident that this encouragement will further inspire us as we continuously strive to improve our service standards. We are delighted to know that your expectations were met, and we look forward to welcoming you back again for another pleasant experience. Kind regards, Mehmet Öztüre General Manager

Dear Jomo M., We would like to sincerely thank you for sharing your kind comments regarding your stay at Novotel Istanbul Zeytinburnu. It is always a true pleasure to receive such positive feedback. Your valuable remarks will be shared with our team, and I am confident that this encouragement will further inspire us as we continuously strive to improve our service standards. We are delighted to know that your expectations were met, and we look forward to welcoming you back again for another pleasant experience. Kind regards, Mehmet Öztüre General Manager

Dear Guest, Thank you very much for your kind feedback and for choosing to stay with us. We are delighted to hear that you enjoyed our breakfast buffet, room service, and the attentive support from our front desk team. Your positive comments truly motivate us. We also appreciate you bringing the air conditioning issue to our attention and sincerely apologize for any inconvenience caused. Please be assured that this has been shared with our technical team for immediate review. Regarding the warmth you noticed behind the bathroom mirror, this is due to a built-in heating system that activates when the bathroom light is on. Its purpose is to prevent the mirror from fogging up due to steam, ensuring better visibility and comfort during your stay. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back and providing an even better experience. Kind regards, Hotel Management

Dear Jofellini S. M. P., We would like to sincerely thank you for sharing your kind comments regarding your stay at Novotel Istanbul Zeytinburnu. It is always a true pleasure to receive such positive feedback. Your valuable remarks will be shared with our team, and I am confident that this encouragement will further inspire us as we continuously strive to improve our service standards. We are delighted to know that your expectations were met, and we look forward to welcoming you back again for another pleasant experience. Kind regards, Mehmet Öztüre General Manager

Dear Claire K. O., We would like to sincerely thank you for sharing your kind comments regarding your stay at Novotel Istanbul Zeytinburnu. It is always a true pleasure to receive such positive feedback. Your valuable remarks will be shared with our team, and I am confident that this encouragement will further inspire us as we continuously strive to improve our service standards. We are delighted to know that your expectations were met, and we look forward to welcoming you back again for another pleasant experience. Kind regards, Mehmet Öztüre General Manager

Dear Garry D. S., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Istanbul Zeytinburnu. Your comments and suggestions are extremely valuable to us, as they guide us in improving the quality of our services. Please rest assured that your remarks will be carefully reviewed and shared with our team in order to enhance the guest experience. We truly hope to have the opportunity to welcome you again in the near future, where we will do our utmost to provide you with an even more enjoyable stay. Kind regards, Mehmet Öztüre General Manager