Mercure Istanbul West Hotel & Convention Center 5 stars

Firstly, the hotel looks ok from outside and lobby. Inside, lights are not on, it’s dark. Rooms are big which is a good point but rooms are dark, lighting is not enough. Toilet door hinge broke and door can’t close, shower head is broken and water is very little. Window was cracked from the outside. They use paper cups in room. Breakfast was very limited with very few choice to choose from. Wifi was not working at all throughout our stay. When we check out, water was actually leaking due to rain from the roof. Really a tired hotel that needs major renovations

Checked in around midnight. Carpet really smelled bad it was unbearable. Infromed reception, which in return asked me to go back for a room change. Next room smelled a bit better but all the carpet is stained and furniture scrathed. Do reckon that Mercure are fine with just pocketing the franchise fee. For sure this is no where near other Mercure properties I stayed in.

We spent 1 night in this hotel as part of the Turkish Airline connect. We honestly were not happy initially when we read the reviews about the hotel. However, our experience proved otherwise. Yes, the hotel location sucks. It's right in the middle of highway. There's a nice decent size mall nearby, but we had to walked on busy roads without proper pedestrian path for about 5-7 minutes (which we did!). There are several restaurants (including the famous Turkish chain Mado) and cafes opposite the mall too. However, despite its location right in the middle of busy highways, the rooms are super QUIET. I guess the double glass windows must work really well. We slept soundly. As other reviews said, the rooms' furniture is old. The carpets are unfortunately full of stains. However, the standard rooms given to us are spacious and clean. The best part about the hotel is the breakfast, which I can guarantee will satisfy most pallets. Two people in our families are vegetarians and they're well catered. Huge range of olives, cheese, salad, bread and pastry, cold cuts, fruits, cooked dishes, juices, eggs, you name it, most likely they'll have them in the buffet spread. Overall, it's obviously not among the top 10 hotels in Istanbul, but it really is not as bad as many reviews said about.

Air-conditioning doesn't work,when you mention it they tell you to open a window! Staff are rude & arrogant. WiFi is non existent as is phone reception in the rooms. Location sucks, semi industrial/ motorways, no cafes or restaurants for miles if you have no vehicle, this is reflected in their food & drink prices as you are captive with no other options. No spare pillows. Rooms are clean & comfortable if you like a hot room Definitely 3 not 5 star Would be 1 of the worst I've stayed in 1 star for staff.

Stayed here for a week as my dentist is instanbul offered us it. It's a beautiful hotel. Very large. Rooms very modern. Have tea, coffee, shower gels, shampoo, body lotion, shower caps etc so don't need to pack any toiletries. Beds very large and comfortable. Huge windows with a view of the shopping and large buildings. It is a bit out of the way but taxis are very cheap to get you about. They set up the room with balloons and cakes etc for mt brothers 30th birthday. Staff are very friendly. The swimming pool and gym are great with a large hot tub. It's free to use. Spa is also great. There is a large shopping centre across the road. Taxi's to the sea front are 200 TL which is £8. Hotel staff are fantastic. Breakfast choice is huge. Will never go hungry. Has a shop inside also which is has some great stuff. We will stay again. Thank you to the staff.