Dear Adriana, We really appreciate your feedback. We are delighted that our reception colleague made a friendly and helpful impression. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our hotel is situated within a business village that features extensive fencing and security infrastructure for the preparation of an event near the building, which can sometimes make the approach less intuitive. We regret that the signage did not guide you smoothly to the entrance and we will take your feedback into consideration. We hope to have the opportunity to welcome you back in the future for an improved experience. Kind regards, Alexis, Assistant Front Office Manager

Beste Bart, Hartelijk dank voor uw uitstekende beoordeling en voor uw verblijf bij ibis Styles Namur. Het doet ons bijzonder veel plezier dat u uw ervaring als perfect omschrijft. Uw maximale waardering voor onze kamers, het ontbijt, de netheid en vooral de service van ons team is een prachtig compliment voor onze collega’s. Met onze vlotte bereikbaarheid, ruime gratis parking en moderne faciliteiten bieden wij graag een comfortabele uitvalsbasis voor zakelijke verblijven. Wij hopen u binnenkort opnieuw te mogen verwelkomen. Met vriendelijke groet, Alexis, Assistant Front Office Manager

Dear Denis, Thank you for reviewing your visit to our hotel. We are glad you found your check-in and check-out smooth and your booking experience straightforward. It is great that our location worked well for your trip to the Maredsous Sound Festival, and we are pleased you enjoyed our breakfast selection. That said, we are sorry the room felt a bit cool due to the high concrete ceiling. Our air conditioning can be regulated individually from each room, and our team is always available to help with any comfort adjustments. We also note your comment about the ease of access and will take it into consideration. Finally, we are happy that our hotel served you well as a convenient sleeping base. With our new Sweet Beds and private balconies in every room, we aim to offer a restful stop for guests on the go. Thank you again for your feedback; we hope you will return for a more enjoyable stay. Kind regards, Alexis, Assistant Front Office Manager

Dear Paula, Thank you for letting us know your impressions. We are delighted that you found our hotel lovely and our team so helpful. It means a lot to us that you chose to stay with us again. Our team takes great pride in creating a warm and welcoming atmosphere, and knowing you will definitely return is the best compliment we could receive. Your loyalty as an ALL member is truly valued. We look forward to the pleasure of welcoming you back. Many thanks again, Alexis, Assistant Front Office Manager

Dear Sam Y., Thank you for your valuable feedback. We are delighted to hear that your stay was enjoyable overall. However, we are sincerely sorry that some aspects of your visit did not meet your expectations. The layout of our building means that certain rooms face the interior patio, while others offer views of the surroundings. Our team is always happy to help find a room orientation that better suits your preferences on a future visit. We also regret that you found the walk from the lobby rather long; with over two hundred rooms spread across several floors, some hallways are indeed more extended than others. Our two elevators are positioned to serve the building efficiently, and our front desk team remains at your disposal around the clock should you ever need assistance with room placement. Your observation about the lighting near the sink area has been noted, and we are grateful you brought it to our attention. It would be a pleasure to have you return in the future. Kind regards, Alexis, Assistant Front Office Manager

Dear Debra, We appreciate your thoughtful review. We are delighted you found your stay comfortable and appreciated the modern atmosphere in our rooms. Our team takes pride in offering facilities that make life easier, and it means a lot that you noticed the thoughtful details. We are glad our staff, especially at the bar, could help make your visit memorable. It is wonderful to hear you valued our convenient location and the service from our team throughout your stay. Your recommendation and high praise for our ALL Accor loyalty programme both encourage us greatly. We are grateful for your trust and for sharing your experience with others. We look forward to welcoming you back. Kind regards, Alexis, Assistant Front Office Manager

Dear Frances, Thank you for writing a review. We are pleased that you found your room comfortable and enjoyed the benefits of your loyalty membership with us. It is always rewarding to know when guests value both their accommodation and their membership experience. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our team understands that quick and smooth processes at reception are important, and we appreciate your patience during busy periods. We take your comment about increasing staff presence into consideration. Nonetheless, we are grateful that you shared your overall positive impression, and we are glad that being a member has added to the convenience of your stay. We hope to welcome you back in the future. All the best, Alexis, Assistant Front Office Manager

Dear Michelle, Thank you for letting us know your impressions. We are delighted that you enjoyed the welcoming feel of our hotel. It is wonderful to read that you appreciated the spacious, well-appointed rooms and that our team made your stay so pleasant. We are glad the room layout felt just right for you and your family, and that you found the environment comfortable and stylish. Our staff truly enjoy helping guests settle in and feel at home. We look forward to welcoming you back for a memorable stay in the future. Kind regards, Alexis, Assistant Front Office Manager

Beste Jo, Vriendelijk dank voor uw beoordeling. Het verheugt ons dat u tevreden was over de kamer en de netheid en dat u een prettig verblijf heeft gehad met uw familie. Onze kamers zijn uitgerust met moderne voorzieningen, maar soms kan de verbinding toch tegenvallen, en ons team staat altijd klaar om u hiermee te assisteren. Om positief af te sluiten, waarderen we het zeer dat onze gastvrijheid u positief is bijgebleven en uw aanbevelingsscore V. een 8 motiveert ons om ons beste beentje voor te blijven zetten. We hopen u in de toekomst nogmaals V. dienst te mogen zijn. Met vriendelijke groet, Alexis, Assistant Front Office Manager

Dear Julia, Thank you very much for your feedback. We are glad you liked the modern style and value for money. However, our team is sorry about your challenges with the bathroom and terrace doors. Finally, your high satisfaction means a lot to us. We hope to have the opportunity to welcome you back for an even better stay in the future. Best regards, Alexis, Assistant Front Office Manager

Dear Ian, We appreciate your candid feedback; thank you. We are pleased to know that you were generally satisfied with your experience. However, we regret that the arrival experience at reception and the acknowledgment of your loyalty status did not fully meet your expectations. We understand how important it is to feel valued as a loyal guest and will take your comments into consideration to ensure our service feels genuinely warm and appreciative. Additionally, we acknowledge your remarks about the value perceived and your experience with the loyalty programme. Finally, it is great that you enjoyed the cleanliness of your room and took advantage of your private balcony. We hope to be able to welcome you again. Best regards, Alexis, Assistant Front Office Manager

Dear Stefan, Thank you for this high rating. Your quiet room with a great view and comfortable Sweet Beds sounds perfect. We appreciate your feedback on the breakfast and are glad your family enjoyed the fresh orange juice and variety. We look forward to welcoming you back. Best wishes, Céline VR, General Manager

Dear Angela, We are grateful for the time you took to review your recent visit to our hotel. We’re thrilled to hear you had such a positive experience with us during your recent visit. It’s wonderful to know our team’s welcoming attitude and the dining options contributed to your enjoyable stay. We take pride in maintaining our modern comforts that help guests feel at home. Regarding your observation about beverage preparation, we appreciate you sharing this detail. While our current equipment meets standard service requirements, we’ll certainly explore ways to enhance this aspect of our breakfast offering. Finally, we’re delighted our central Wallonia location made exploring local attractions convenient during your couple’s getaway. The artistic studio-inspired design of our spaces aims to create memorable stays for creative spirits like yourselves. Best regards, Alexis, Assistant Front Office Manager

Cher hôte, Merci pour ce commentaire. Votre satisfaction sur le confort et la propreté nous encourage à maintenir nos standards. Des réfrigérateurs sont disponibles sur demande à la réception. En revanche, pour des raisons d’hygiène, nous ne pouvons pas mettre à disposition des brosses pour les toilettes. Nous espérons vous recevoir à nouveau pour un séjour 100 % réussi. Cordialement, Céline VR, General Manager

Cher hôte, Mille mercis pour ce partage d’expérience. Nous sommes ravis que votre séjour à l’ibis Styles Namur ait répondu à vos attentes. Votre satisfaction concernant notre établissement nous encourage à poursuivre nos efforts pour offrir une expérience unique alliant atmosphère artistique et confort moderne. Notre équipe reste à votre disposition pour rendre chaque moment encore plus mémorable lors de vos prochaines visites en Wallonie. Au plaisir de vous accueillir à nouveau, Céline VR, General Manager

Dear Guest, Thank you for taking the time to send us your rating. We’re happy your family enjoyed the spacious rooms, kid-friendly amenities, and convenient parking. We appreciate your kind words about our leisure facilities and reception team. We would love to have you return for another pleasant stay. Best regards, Céline VR, General Manager

Cher Jeremie, Merci pour ce charmant commentaire. Nous sommes ravis que votre séjour à l’ibis Styles Namur ait répondu à vos attentes. Votre reconnaissance de la qualité de notre service nous touche particulièrement. Nous mettons un point d’honneur à rendre chaque moment agréable pour nos hôtes. Au plaisir de vous accueillir de nouveau, Céline VR, General Manager