Chère N., Merci pour votre retour positif ! Nous sommes ravis que vous ayez trouvé notre hôtel super sympa. Notre équipe met tout en œuvre pour offrir un cadre cosy et moderne à nos hôtes, et votre retour nous conforte dans cette direction. Ce serait un plaisir de vous revoir prochainement. Bien à vous, Alexis, Assistant Front Office Manager

Dear Scott, Thank you for this high rating. We are delighted that you found our team friendly and welcoming during your stopover. It is great to know that your room felt clean and comfortable, and that our breakfast set you up well for the road ahead. Our hotel is designed to make motorway breaks easy and relaxing, so we are glad it worked so well for you and your partner. We all hope to welcome you back in the future. Best wishes, Alexis, Assistant Front Office Manager

Dear Brian, It was a pleasure to receive your kind feedback. We are thrilled that our team made such a great impression on you, especially the receptionist who welcomed you first. It is wonderful that you appreciated the artistic style of our hotel, with its portraits and the studio atmosphere running through every room and corridor. We are also glad you found your room spotless and comfortable. Our hotel was designed with an artist’s studio vibe to match the Auction Art House on the ground floor, and your words tell us that this character really came through during your stay. The entire team look forward to welcoming you back on a future visit. Kind regards, Alexis, Assistant Front Office Manager

Dear Mark, We appreciate your candid feedback; thank you. We are delighted that our team made you feel welcome and that your check-in was swift. We also appreciate you mentioning the ample parking and the EV charging stations, which we know are important for a stress-free business trip. However, we are sorry for the shortcoming you encountered in the bathroom. Our front desk team is available around the clock to resolve any issue like this on the spot, so please never hesitate to let us know. Nonetheless, we are glad you found your room clean and comfortable. Our location next to the brasserie and within easy reach of the highway clearly worked well for your stay. We all hope we have the pleasure of seeing you again. Best regards, Alexis, Assistant Front Office Manager

Dear Dorothee, We really appreciate your feedback. We are delighted that you found our hotel a fantastic place for your conference and that the artistic design made such a memorable impression. Our reception and bar area is designed to be a warm, inviting space, and we love that you appreciated it. We are also glad your room felt great and that the modern shower added to your comfort. It means a lot to us that our team’s service stood out, and we are pleased the bar food hit the spot after your journey. However, we are sorry that parking proved tricky during such a busy event. Our hotel offers 700 free outdoor spaces with surveillance cameras, and we understand how important it is to feel at ease when returning to your car. We will take your thoughtful suggestion about spaces closer to the main entrance into consideration. Nonetheless, we are happy you got a glimpse of our restaurant and found it looked amazing. We hope you managed to take advantage of our central location in Wallonia, with easy access to Namur’s city centre and attractions like the Citadel. We hope to see you again on a future occasion. Kind regards, Alexis, Assistant Front Office Manager

Dear Folke, Thank you for your valuable feedback. We are pleased that you found your room comfortable and enjoyed stepping out onto your private balcony. It is also great to know you slept well in our Sweet Beds and started your day positively with our breakfast and coffee. However, we are sorry that some aspects of your stay did not meet your expectations. We regret that the check-in felt slower than it should have; our front desk team is always available around the clock to assist, and they would have been happy to speed things along. We also understand your remark about the lunch cost and hope you had a chance to explore Namur’s many dining options nearby. Nonetheless, we are glad our fitness room on the third floor suited your needs. Our hotel, set in the heart of the business village, is designed to make your work trips as seamless as possible. We hope to be able to welcome you again. Best regards, Marion Ghysselinckx, Front OFfice Manager

Cher Ralf, merci beaucoup d’avoir pris le temps de donner votre avis sur notre hôtel. Notre équipe est ravie que votre séjour parmi nous vous ait tant plu. Nous sommes également heureux que vous ayez apprécié le balcon. Toutes nos chambres offrent un accès à l’extérieur, vous permettant ainsi de vous détendre et de profiter du grand air. Nous espérons vous accueillir à nouveau prochainement. Cordialement Marion Ghysselinckx, Front Office Manager

Dear P., Thank you for writing a review. We are delighted that you had a nice stay with us and that you would recommend our hotel to your friends. That said, we are sorry that your room was not serviced on the second day. Our team provides daily housekeeping, and we regret that this was overlooked during your visit. Our front desk is available 24 hours a day to assist with any concerns, and we would have been happy to resolve this immediately. We hope you were able to enjoy our central location, close to the highways and just a short drive from the centre of Namur. We hope to welcome you back. Best wishes, Alexis, Assistant Front Office Manager

Dear Amanda, Thank you for your positive feedback. We are delighted that you found our service first class and your room both spotless and comfortable. Our team takes real pride in keeping everything clean and welcoming, so it is wonderful to know you felt well looked after. We are also glad you enjoyed dining at our onsite restaurant and that booking directly through our website was such a smooth experience for you. We all look forward to seeing you again in the future. Best regards, Alexis, Assistant Front Office Manager

Dear Adriana, We really appreciate your feedback. We are delighted that our reception colleague made a friendly and helpful impression. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our hotel is situated within a business village that features extensive fencing and security infrastructure for the preparation of an event near the building, which can sometimes make the approach less intuitive. We regret that the signage did not guide you smoothly to the entrance and we will take your feedback into consideration. We hope to have the opportunity to welcome you back in the future for an improved experience. Kind regards, Alexis, Assistant Front Office Manager

Beste Bart, Hartelijk dank voor uw uitstekende beoordeling en voor uw verblijf bij ibis Styles Namur. Het doet ons bijzonder veel plezier dat u uw ervaring als perfect omschrijft. Uw maximale waardering voor onze kamers, het ontbijt, de netheid en vooral de service van ons team is een prachtig compliment voor onze collega’s. Met onze vlotte bereikbaarheid, ruime gratis parking en moderne faciliteiten bieden wij graag een comfortabele uitvalsbasis voor zakelijke verblijven. Wij hopen u binnenkort opnieuw te mogen verwelkomen. Met vriendelijke groet, Alexis, Assistant Front Office Manager

Dear Denis, Thank you for reviewing your visit to our hotel. We are glad you found your check-in and check-out smooth and your booking experience straightforward. It is great that our location worked well for your trip to the Maredsous Sound Festival, and we are pleased you enjoyed our breakfast selection. That said, we are sorry the room felt a bit cool due to the high concrete ceiling. Our air conditioning can be regulated individually from each room, and our team is always available to help with any comfort adjustments. We also note your comment about the ease of access and will take it into consideration. Finally, we are happy that our hotel served you well as a convenient sleeping base. With our new Sweet Beds and private balconies in every room, we aim to offer a restful stop for guests on the go. Thank you again for your feedback; we hope you will return for a more enjoyable stay. Kind regards, Alexis, Assistant Front Office Manager

Dear Paula, Thank you for letting us know your impressions. We are delighted that you found our hotel lovely and our team so helpful. It means a lot to us that you chose to stay with us again. Our team takes great pride in creating a warm and welcoming atmosphere, and knowing you will definitely return is the best compliment we could receive. Your loyalty as an ALL member is truly valued. We look forward to the pleasure of welcoming you back. Many thanks again, Alexis, Assistant Front Office Manager

Dear Sam Y., Thank you for your valuable feedback. We are delighted to hear that your stay was enjoyable overall. However, we are sincerely sorry that some aspects of your visit did not meet your expectations. The layout of our building means that certain rooms face the interior patio, while others offer views of the surroundings. Our team is always happy to help find a room orientation that better suits your preferences on a future visit. We also regret that you found the walk from the lobby rather long; with over two hundred rooms spread across several floors, some hallways are indeed more extended than others. Our two elevators are positioned to serve the building efficiently, and our front desk team remains at your disposal around the clock should you ever need assistance with room placement. Your observation about the lighting near the sink area has been noted, and we are grateful you brought it to our attention. It would be a pleasure to have you return in the future. Kind regards, Alexis, Assistant Front Office Manager

Dear Debra, We appreciate your thoughtful review. We are delighted you found your stay comfortable and appreciated the modern atmosphere in our rooms. Our team takes pride in offering facilities that make life easier, and it means a lot that you noticed the thoughtful details. We are glad our staff, especially at the bar, could help make your visit memorable. It is wonderful to hear you valued our convenient location and the service from our team throughout your stay. Your recommendation and high praise for our ALL Accor loyalty programme both encourage us greatly. We are grateful for your trust and for sharing your experience with others. We look forward to welcoming you back. Kind regards, Alexis, Assistant Front Office Manager

Dear Frances, Thank you for writing a review. We are pleased that you found your room comfortable and enjoyed the benefits of your loyalty membership with us. It is always rewarding to know when guests value both their accommodation and their membership experience. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our team understands that quick and smooth processes at reception are important, and we appreciate your patience during busy periods. We take your comment about increasing staff presence into consideration. Nonetheless, we are grateful that you shared your overall positive impression, and we are glad that being a member has added to the convenience of your stay. We hope to welcome you back in the future. All the best, Alexis, Assistant Front Office Manager

Dear Michelle, Thank you for letting us know your impressions. We are delighted that you enjoyed the welcoming feel of our hotel. It is wonderful to read that you appreciated the spacious, well-appointed rooms and that our team made your stay so pleasant. We are glad the room layout felt just right for you and your family, and that you found the environment comfortable and stylish. Our staff truly enjoy helping guests settle in and feel at home. We look forward to welcoming you back for a memorable stay in the future. Kind regards, Alexis, Assistant Front Office Manager

Beste Jo, Vriendelijk dank voor uw beoordeling. Het verheugt ons dat u tevreden was over de kamer en de netheid en dat u een prettig verblijf heeft gehad met uw familie. Onze kamers zijn uitgerust met moderne voorzieningen, maar soms kan de verbinding toch tegenvallen, en ons team staat altijd klaar om u hiermee te assisteren. Om positief af te sluiten, waarderen we het zeer dat onze gastvrijheid u positief is bijgebleven en uw aanbevelingsscore V. een 8 motiveert ons om ons beste beentje voor te blijven zetten. We hopen u in de toekomst nogmaals V. dienst te mogen zijn. Met vriendelijke groet, Alexis, Assistant Front Office Manager

Dear Julia, Thank you very much for your feedback. We are glad you liked the modern style and value for money. However, our team is sorry about your challenges with the bathroom and terrace doors. Finally, your high satisfaction means a lot to us. We hope to have the opportunity to welcome you back for an even better stay in the future. Best regards, Alexis, Assistant Front Office Manager