Dear Maureen, Thank you for taking the time to review your recent experience. We are glad you found your room clean and well-equipped. Our team works hard to maintain high standards of daily housekeeping, and it means a lot that you noticed. Even so, we are sorry that the airport pick-up did not go as smoothly as it should have. We understand how challenging it must have been to communicate without a local phone line, especially after your surgery. We recommend guests contact us in advance to arrange a pick-up, as availability of the vans is limited. Nonetheless, we hope you were able to rest well once you settled in. Our reception team is available 24 hours a day, and we are always happy to help with anything you may need during your stay. We hope to welcome you back in the future. All the best, Jonet Aline, General Manager

Dear Graham, Thank you for taking the time to share your feedback. We are pleased you found our location near the airport convenient for your travel plans. It is good to know that you found the bed comfortable and that your stay following your flight cancellation went smoothly. It is wonderful that our team member who welcomed you made a positive difference and offered assistance when you needed it. Every team member aims to create a welcoming and helpful atmosphere. Your satisfaction is truly important to us, and we are happy you felt supported during your brief stop at our hotel. We hope to welcome you back. Best wishes, Jonet Aline, General Manager

Dear Julie, Many thanks for your valuable feedback. We are delighted to hear that your stay was enjoyable overall and that our staff made a good impression on you. However, we are sorry that the breakfast presentation did not meet your expectations. Our buffet is set up from 4:30 am, and our staff strives to keep everything fresh and well presented throughout service. We will certainly share your observation with the team so they can remain vigilant on this point. Finally, it is great to know that you found our website easy to navigate and your booking straightforward. Thank you again; we hope to have the opportunity to welcome you back. Kind regards, Jonet Aline, General Manager

Dear Briony, We really appreciate your feedback. We are delighted to hear that your stay was enjoyable overall. However, we are sincerely sorry that some aspects did not meet your expectations. We regret that the fittings in your room fell short of the standard we aim for, and our reception team is available around the clock to help resolve any such issues promptly. We also understand that noise travelled more than you would have liked, which is why we make earplugs available in every room. Your comments about airport access and local transport costs are noted, and we always recommend contacting us in advance so we can share the most convenient pedestrian route and details about our taxi partner, whose fares are set at a flat rate of 13 € per transfer for up to four guests. Finally, we are glad that you found your room clean and appreciated the earplugs we provide for a more restful experience. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Jonet Aline, General Manager

Dear Minna, Thank you for writing a review. We are delighted to hear that your stay was enjoyable overall. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Reaching the hotel on foot from the airport can be tricky, and we understand your frustration. A footpath does connect the terminal to the hotel, and our reception team is always happy to guide guests by phone. We also recommend our taxi partner Confortax, which offers transfers from 4am until the last flight at 13€ per trip. Finally, we are glad you found our location well-placed. We look forward to seeing you again in the future. Kindest regards, Jonet Aline, General Manager

Dear Christophe, Thank you for your valuable feedback. We are sincerely sorry that some aspects of your stay did not meet your expectations. Our parking has been a paid service since February 2025, at a rate of €10 per day, and we regret any confusion this may have caused. We also understand that the overall value did not feel fully satisfying on this occasion, and we take your feedback seriously. We would love to have you return in the future. Best regards, Brice BERNARD, Hotel Manager

Dear Christoph, Thank you for sharing your point of view. We are truly sorry to hear that some aspects of your stay did not meet your expectations. The warmth of our welcome is something we take great pride in, and we regret that our team came across as reserved rather than genuinely hospitable. Our staff is always available at reception, day and night, to assist with any needs you may have, and we would have gladly done more to make you feel at ease had we been aware of your concerns at the time. We hope you will consider staying with us again in the future. Best regards, Brice BERNARD, Hotel Manager

Dear James, We appreciate you sharing your comments with us. We are glad you found our hotel a great choice for a budget stay and that you enjoyed our breakfast buffet with its selection of breads, pastries, fruit, and hot drinks. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our team is always available at reception 24 hours a day to assist with prepared meals that can be warmed up, and we regret to hear that the variety was not what you expected. We also acknowledge your comments regarding the hairdryers and will take your feedback into consideration. Nonetheless, we are pleased that your overall experience left you feeling satisfied and that you rated us so highly. We hope to welcome you back. Best wishes, Brice BERNARD, Hotel Manager

Dear Ondrej, Thank you for reviewing your visit to our hotel. We are delighted to hear that your stay was overall good. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our rooms have been renovated, and we understand that the décor and facilities may now feel somewhat dated. Your comments regarding the need for refurbishment have been noted, and we will take them into consideration as we plan future updates. We also regret that the value for money and the accommodation itself fell short of what you had hoped for. Finally, it is great that our location made your trip so effortless, with the short walking distance from the airport proving convenient for your business travel. It would be a pleasure to welcome you back on a future occasion. Kind regards, Brice BERNARD, Hotel Manager

Dear Vasile, Thank you very much for your kind feedback. It is wonderful to know that everything went smoothly during your time with us. We are delighted that you found your stay straightforward and our location close to Charleroi Airport convenient. We look forward to seeing you again. Kind regards, Brice BERNARD, Hotel Manager

Dear Kimberly, Many thanks for your valuable feedback. We are pleased that you found our hotel convenient for your short stay before your flight. Our team aims to make the start of each journey as comfortable as possible for guests. However, we are sorry that the walk to the airport felt a bit far. Nonetheless, we are glad you found the shuttle helpful. The regular departures from early morning are arranged to support guests who need reliable transport to the terminal. We look forward to welcoming you back on a future trip. Best regards, Brice BERNARD, Hotel Manager

Dear H., Thank you for this high rating. We are delighted that you had a wonderful experience with us and that our team was attentive throughout your stay. Our staff works hard to provide a warm welcome and we are truly pleased you appreciated their helpfulness. We strive to offer a spotless environment, so your comments about our cleanliness mean a great deal. It is also wonderful that you found your stay to be good value for money and enjoyed the simple booking process with us. Finally, it is great that our location made your visit more convenient. We all look forward to the pleasure of welcoming you back. Our kindest regards, Brice BERNARD, Hotel Manager

Dear Jennifer, Thank you for taking the time to share your experience. The shuttle service is provided in partnership with an external company. During peak times, waiting time at the access gate can sometimes be longer, both on arrival and on departure. Of course, we do our best to limit these delays and to ensure as smooth a service as possible, but some periods of high demand can unfortunately lead to additional waiting. Nonetheless, our team is available at reception 24 hours a day to assist with your travel needs. We hope we can provide you with an improved stay in the future. Kind regards, Brice BERNARD, Hotel Manager

Dear Michele, We appreciate you sharing your comments with us. We are delighted that you had a great business trip at ibis Budget Charleroi Airport. We hope that we have the pleasure of welcoming you back in the future. Kind regards, Brice BERNARD, Hotel Manager

Dear Jinyan, It is disheartening to learn that we fell short of your expectations. We sincerely apologize for the challenges you encountered with transportation arrangements during your visit. While our shuttle service operates from 4 am until the last flight with our taxi partners, we acknowledge that availability can be limited during peak times and appreciate you bringing this to our attention. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Brice BERNARD, Hotel Manager

Dear Liubov, We are grateful for the time you took to review your recent visit to our hotel. We are pleased to know that you were generally satisfied with your experience. However, we regret that some aspects of our pedestrian access arrangements did not meet your expectations. Our gates remain closed for guest security but can be easily activated using the access code available at our 24-hour reception. Finally, we are delighted you enjoyed our convenient location near the airport during your family trip. We hope to welcome you back again in the future. Best wishes, Brice BERNARD, Hotel Manager

Dear Guest, Thank you for taking the time to write this review. We are pleased to know that our team’s efficient check-in service added convenience to your arrival. That said, we sincerely regret the temporary technical issue you encountered. While we aim to provide seamless experiences, our maintenance team will double their efforts to ensure our facilities are functional to prevent future recurrence and allow smooth access and departure from our premises. Nonetheless, we are delighted that our reliable internet connectivity enhanced your visit. We hope to welcome you back again. Best wishes, Brice BERNARD, Hotel Manager

Dear guest, Thank you for your comments and for highlighting these points. We are sorry that your experience did not meet your expectations. However, we would like to clarify a few points regarding your booking. Your reservation was scheduled for August 28th, but you arrived at the hotel on July 28th. The reservation was made at a non-modifiable and non-refundable rate, the conditions of which were clearly stated at the time of booking. In order to allow you to stay in our establishment despite everything, we offered you a room on July 28th, but this additional night could not be included in your initial reservation and therefore had to be paid for separately. We also offer flexible, cancellable rates up to the day before, providing greater flexibility in case of errors or changes to your plans. These rates are, of course, offered at a different price. We understand that a date error can happen, but the fare conditions selected at the time of booking apply fairly to all our customers. In this case, our team simply applied the booking conditions while trying to find a solution for you on-site. We therefore regret that this situation was perceived as a lack of understanding on the part of our team, when we did everything necessary to accommodate you despite the date error. We thank you for your feedback, which allows us to continue improving the clarity of our information and the quality of our service. Sincerely, Brice BERNARD, Hotel Manager

Dear Sergiy, Thank you for taking the time to share your feedback. It is great to know that you had a wonderful stay with us and that you appreciated our team’s attentiveness. We are also delighted that our proximity to the airport helped make your journey more convenient and that you enjoyed the value we strive to deliver through our services We look forward to welcoming you back in the future. All the best, Brice BERNARD, Hotel Manager