Dear Christophe, Thank you for your valuable feedback. We are sincerely sorry that some aspects of your stay did not meet your expectations. Our parking has been a paid service since February 2025, at a rate of €10 per day, and we regret any confusion this may have caused. We also understand that the overall value did not feel fully satisfying on this occasion, and we take your feedback seriously. We would love to have you return in the future. Best regards, Brice BERNARD, Hotel Manager

Dear Christoph, Thank you for sharing your point of view. We are truly sorry to hear that some aspects of your stay did not meet your expectations. The warmth of our welcome is something we take great pride in, and we regret that our team came across as reserved rather than genuinely hospitable. Our staff is always available at reception, day and night, to assist with any needs you may have, and we would have gladly done more to make you feel at ease had we been aware of your concerns at the time. We hope you will consider staying with us again in the future. Best regards, Brice BERNARD, Hotel Manager

Dear James, We appreciate you sharing your comments with us. We are glad you found our hotel a great choice for a budget stay and that you enjoyed our breakfast buffet with its selection of breads, pastries, fruit, and hot drinks. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our team is always available at reception 24 hours a day to assist with prepared meals that can be warmed up, and we regret to hear that the variety was not what you expected. We also acknowledge your comments regarding the hairdryers and will take your feedback into consideration. Nonetheless, we are pleased that your overall experience left you feeling satisfied and that you rated us so highly. We hope to welcome you back. Best wishes, Brice BERNARD, Hotel Manager

Dear Ondrej, Thank you for reviewing your visit to our hotel. We are delighted to hear that your stay was overall good. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our rooms have been renovated, and we understand that the décor and facilities may now feel somewhat dated. Your comments regarding the need for refurbishment have been noted, and we will take them into consideration as we plan future updates. We also regret that the value for money and the accommodation itself fell short of what you had hoped for. Finally, it is great that our location made your trip so effortless, with the short walking distance from the airport proving convenient for your business travel. It would be a pleasure to welcome you back on a future occasion. Kind regards, Brice BERNARD, Hotel Manager

Dear Vasile, Thank you very much for your kind feedback. It is wonderful to know that everything went smoothly during your time with us. We are delighted that you found your stay straightforward and our location close to Charleroi Airport convenient. We look forward to seeing you again. Kind regards, Brice BERNARD, Hotel Manager

Dear Kimberly, Many thanks for your valuable feedback. We are pleased that you found our hotel convenient for your short stay before your flight. Our team aims to make the start of each journey as comfortable as possible for guests. However, we are sorry that the walk to the airport felt a bit far. Nonetheless, we are glad you found the shuttle helpful. The regular departures from early morning are arranged to support guests who need reliable transport to the terminal. We look forward to welcoming you back on a future trip. Best regards, Brice BERNARD, Hotel Manager

Dear H., Thank you for this high rating. We are delighted that you had a wonderful experience with us and that our team was attentive throughout your stay. Our staff works hard to provide a warm welcome and we are truly pleased you appreciated their helpfulness. We strive to offer a spotless environment, so your comments about our cleanliness mean a great deal. It is also wonderful that you found your stay to be good value for money and enjoyed the simple booking process with us. Finally, it is great that our location made your visit more convenient. We all look forward to the pleasure of welcoming you back. Our kindest regards, Brice BERNARD, Hotel Manager

Dear Jennifer, Thank you for taking the time to share your experience. The shuttle service is provided in partnership with an external company. During peak times, waiting time at the access gate can sometimes be longer, both on arrival and on departure. Of course, we do our best to limit these delays and to ensure as smooth a service as possible, but some periods of high demand can unfortunately lead to additional waiting. Nonetheless, our team is available at reception 24 hours a day to assist with your travel needs. We hope we can provide you with an improved stay in the future. Kind regards, Brice BERNARD, Hotel Manager

Dear Michele, We appreciate you sharing your comments with us. We are delighted that you had a great business trip at ibis Budget Charleroi Airport. We hope that we have the pleasure of welcoming you back in the future. Kind regards, Brice BERNARD, Hotel Manager

Dear Jinyan, It is disheartening to learn that we fell short of your expectations. We sincerely apologize for the challenges you encountered with transportation arrangements during your visit. While our shuttle service operates from 4 am until the last flight with our taxi partners, we acknowledge that availability can be limited during peak times and appreciate you bringing this to our attention. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Brice BERNARD, Hotel Manager

Dear Liubov, We are grateful for the time you took to review your recent visit to our hotel. We are pleased to know that you were generally satisfied with your experience. However, we regret that some aspects of our pedestrian access arrangements did not meet your expectations. Our gates remain closed for guest security but can be easily activated using the access code available at our 24-hour reception. Finally, we are delighted you enjoyed our convenient location near the airport during your family trip. We hope to welcome you back again in the future. Best wishes, Brice BERNARD, Hotel Manager

Dear Guest, Thank you for taking the time to write this review. We are pleased to know that our team’s efficient check-in service added convenience to your arrival. That said, we sincerely regret the temporary technical issue you encountered. While we aim to provide seamless experiences, our maintenance team will double their efforts to ensure our facilities are functional to prevent future recurrence and allow smooth access and departure from our premises. Nonetheless, we are delighted that our reliable internet connectivity enhanced your visit. We hope to welcome you back again. Best wishes, Brice BERNARD, Hotel Manager

Dear guest, Thank you for your comments and for highlighting these points. We are sorry that your experience did not meet your expectations. However, we would like to clarify a few points regarding your booking. Your reservation was scheduled for August 28th, but you arrived at the hotel on July 28th. The reservation was made at a non-modifiable and non-refundable rate, the conditions of which were clearly stated at the time of booking. In order to allow you to stay in our establishment despite everything, we offered you a room on July 28th, but this additional night could not be included in your initial reservation and therefore had to be paid for separately. We also offer flexible, cancellable rates up to the day before, providing greater flexibility in case of errors or changes to your plans. These rates are, of course, offered at a different price. We understand that a date error can happen, but the fare conditions selected at the time of booking apply fairly to all our customers. In this case, our team simply applied the booking conditions while trying to find a solution for you on-site. We therefore regret that this situation was perceived as a lack of understanding on the part of our team, when we did everything necessary to accommodate you despite the date error. We thank you for your feedback, which allows us to continue improving the clarity of our information and the quality of our service. Sincerely, Brice BERNARD, Hotel Manager

Dear Sergiy, Thank you for taking the time to share your feedback. It is great to know that you had a wonderful stay with us and that you appreciated our team’s attentiveness. We are also delighted that our proximity to the airport helped make your journey more convenient and that you enjoyed the value we strive to deliver through our services We look forward to welcoming you back in the future. All the best, Brice BERNARD, Hotel Manager

Cher Mario, Nous vous remercions d’avoir partagé vos commentaires avec nous. Nous sommes ravis que notre établissement ait été pratique pour votre départ matinal et que votre hébergement ait répondu à vos besoins. Nous comprenons toutefois que les frais de transport aient pu paraître élevés compte tenu de la courte distance. Le prix tient compte de divers frais opérationnels, notamment les frais d’accès à l’aéroport (5 € par passage) que notre partenaire de taxi doit acquitter. Enfin, nous sommes ravis que votre couchage vous ait semblé confortable et que la chambre vous ait convenu pour votre séjour. Nous espérons vous revoir bientôt. Meilleurs vœux, Brice BERNARD, Hotel Manager

Dear Shir, Thank you for taking the time to share your feedback. We are truly sorry to hear that some aspects of your stay did not meet your expectations. We understand how disappointing it must have been to encounter discomfort with the room temperature; however, we have seen unusually high temperatures during the recent heatwave, and air conditioning isn’t typically required. Furthermore, our shuttle service operates with shared taxi transfers at 13€ per journey for up to four guests. We take your comments about the room facilities and accessibility seriously, as guest comfort remains our priority. We hope to welcome you back in the future. Best regards, Brice BERNARD, Hotel Manager

Chère Syeda, Merci d’avoir partagé vos impressions suite à votre récente visite. Nous vous prions de bien vouloir accepter nos excuses pour le déroulement de votre séjour. Nous tenons toutefois à précise qu’il n’est mentionné nul part que nous avons la climatisation, vu que nous ne l’avons pas. Concernant les facteurs environnementaux, notre proximité avec des sources d’eau naturelles peut occasionnellement engendrer des odeurs extérieures susceptibles d’affecter certaines chambres. Notre équipe d’entretien ménager applique un protocole de nettoyage quotidien rigoureux et nous invitons nos clients à contacter immédiatement notre réception ouverte 24h/24 en cas de problème durant leur séjour. Nous prenons également en compte vos remarques concernant l’agencement des chambres et les équipements. Bien que notre conception compacte privilégie les fonctionnalités essentielles pour les courts séjours, nous analysons en permanence les commentaires de nos clients afin d’optimiser le confort et la praticité tout en respectant notre budget. Toute l’équipe espère avoir le plaisir de vous revoir. Meilleurs vœux, Brice BERNARD, Hotel Manager

Dear Oksana, Thank you very much for this kind review. We’re thrilled you had a fulfilling stay with us and that our airport proximity served your trip well. Additionally, it’s great to know our spotless spaces and welcoming team’s service stood out to you. Knowing you found both comfort and convenience during your brief visit makes our efforts worthwhile. It would be a pleasure to have you return again. Very best wishes, Brice BERNARD, Hotel Manager

Dear Antonio, Thank you for taking the time to share your feedback. It is rewarding to know you appreciated our team’s service and that you enjoyed our breakfast offerings. However, we apologize that your experience fell short in some areas. Our ventilation system operates on a timed schedule to maintain air quality, and we truly regret any inconvenience as a result of the extreme temperatures brought on by the heatwave. Should any challenges arise during future stays, our 24-hour reception team remains available to assist immediately. We hope to be able to welcome you back for a better experience. Best wishes, Brice BERNARD, Hotel Manager