Estimada Rita, Gracias por su positiva valoración. Nos alegra que nuestra ubicación junto al aeropuerto le haya resultado tan conveniente para tomar su vuelo temprano. Valoramos que haya elegido nuestro hotel para su viaje y que su experiencia haya sido satisfactoria. Gracias por su confianza y esperamos verla de nuevo. Atentamente, Jonet Aline, General Manager

Dear Nadia, We are grateful for the time you took to review your recent visit. We are delighted to hear you enjoyed your stay overall. It is also great to know that our staff made a positive impression on you and that you found our hotel to offer good value for money. However, we are sorry that the lack of a kettle in the room was a shortcoming during your visit. Hygiene regulations in Belgium are quite strict, which limits the amenities we can offer in our bedrooms. Our reception team is always happy to point you towards the hot drink options available. Finally, we are glad that you found your stay clean, quiet, and good value for money. We look forward to welcoming you for another pleasant holiday. Best wishes, Jonet Aline, General Manager

Dear Ovidiu C., Please accept our sincere thanks for this kind feedback. We are delighted that you had a positive experience with us. It is also great that our location made your business trip so easy and that our staff made a good impression. Finally, we are glad to know that you found our rooms clean and comfortable, We all hope to welcome you back in the future. Best wishes, Jonet Aline, General Manager

Dear Calin, Thank you for reviewing your visit. We are delighted to hear that your experience was enjoyable overall and that our staff made a good impression. However, we are sorry that some aspects of your stay did not meet your expectations. We understand that noise from other travellers can be disruptive, and our team is always available to help find a quieter room at the end of the corridor whenever possible. Finally, it is great to know that you enjoyed the room and found our hotel up to your standards. It would be a pleasure to see you again on a future occasion. Kind regards, Jonet Aline, General Manager

Dear Jonathan, Thank you for taking the time to share your feedback. We are glad you found our hotel simple, inexpensive, and just right for your needs. Our early breakfast from 4am is something we take pride in, and it is great that it suited your early connection so well. Even so, we regret that finding the shuttle pickup point was not as clear as it should have been. The blue banner on the express parking is the designated meeting area, and we always recommend calling us for the pickup so our team can assist promptly. We appreciate you sharing this, as it helps other guests navigate more easily. Nonetheless, we are delighted that our team member made such a positive impression on you. Our staff genuinely care about making every stay welcoming, and your kind words mean a lot. The entire team hopes to see you again in the future. Kind regards, Jonet Aline, General Manager

Dear Matthew, Guest feedback is important to us, and we appreciate you sharing your impressions. We are truly sorry to hear that several aspects of your stay did not meet your expectations. The footpath from the terminal covers approximately two kilometres, and we understand this can feel lengthy, especially after travelling. A taxi shuttle is available from 4am onwards at 13€ per transfer for up to four people, and we recommend booking it the day before to ensure availability. We also regret that you found the room layout unusual and the pricing not reflective of your experience. Our rates adjust with demand, and we appreciate your thoughts on this point. We hope you will consider staying with us again in the future. Best regards, Jonet Aline, General Manager

Dear Andrew, Thank you for reviewing your visit. We are glad that you found your stay with us pleasant overall. However, we are sorry that several aspects of your visit did not meet your expectations. Our reception team is available 24 hours a day, and we regret that reaching us by phone proved difficult; we will review your comments with the reception team. We hope you were able to appreciate our convenient location near Charleroi Brussels South Airport and the footpath that connects us to the terminal. We hope to welcome you back for a more enjoyable stay in the future. Best wishes, Jonet Aline, General Manager

Dear Maureen, Thank you for taking the time to review your recent experience. We are glad you found your room clean and well-equipped. Our team works hard to maintain high standards of daily housekeeping, and it means a lot that you noticed. Even so, we are sorry that the airport pick-up did not go as smoothly as it should have. We understand how challenging it must have been to communicate without a local phone line, especially after your surgery. We recommend guests contact us in advance to arrange a pick-up, as availability of the vans is limited. Nonetheless, we hope you were able to rest well once you settled in. Our reception team is available 24 hours a day, and we are always happy to help with anything you may need during your stay. We hope to welcome you back in the future. All the best, Jonet Aline, General Manager

Dear Graham, Thank you for taking the time to share your feedback. We are pleased you found our location near the airport convenient for your travel plans. It is good to know that you found the bed comfortable and that your stay following your flight cancellation went smoothly. It is wonderful that our team member who welcomed you made a positive difference and offered assistance when you needed it. Every team member aims to create a welcoming and helpful atmosphere. Your satisfaction is truly important to us, and we are happy you felt supported during your brief stop at our hotel. We hope to welcome you back. Best wishes, Jonet Aline, General Manager

Dear Julie, Many thanks for your valuable feedback. We are delighted to hear that your stay was enjoyable overall and that our staff made a good impression on you. However, we are sorry that the breakfast presentation did not meet your expectations. Our buffet is set up from 4:30 am, and our staff strives to keep everything fresh and well presented throughout service. We will certainly share your observation with the team so they can remain vigilant on this point. Finally, it is great to know that you found our website easy to navigate and your booking straightforward. Thank you again; we hope to have the opportunity to welcome you back. Kind regards, Jonet Aline, General Manager

Dear Briony, We really appreciate your feedback. We are delighted to hear that your stay was enjoyable overall. However, we are sincerely sorry that some aspects did not meet your expectations. We regret that the fittings in your room fell short of the standard we aim for, and our reception team is available around the clock to help resolve any such issues promptly. We also understand that noise travelled more than you would have liked, which is why we make earplugs available in every room. Your comments about airport access and local transport costs are noted, and we always recommend contacting us in advance so we can share the most convenient pedestrian route and details about our taxi partner, whose fares are set at a flat rate of 13 € per transfer for up to four guests. Finally, we are glad that you found your room clean and appreciated the earplugs we provide for a more restful experience. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Jonet Aline, General Manager

Dear Minna, Thank you for writing a review. We are delighted to hear that your stay was enjoyable overall. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Reaching the hotel on foot from the airport can be tricky, and we understand your frustration. A footpath does connect the terminal to the hotel, and our reception team is always happy to guide guests by phone. We also recommend our taxi partner Confortax, which offers transfers from 4am until the last flight at 13€ per trip. Finally, we are glad you found our location well-placed. We look forward to seeing you again in the future. Kindest regards, Jonet Aline, General Manager

Dear Christophe, Thank you for your valuable feedback. We are sincerely sorry that some aspects of your stay did not meet your expectations. Our parking has been a paid service since February 2025, at a rate of €10 per day, and we regret any confusion this may have caused. We also understand that the overall value did not feel fully satisfying on this occasion, and we take your feedback seriously. We would love to have you return in the future. Best regards, Brice BERNARD, Hotel Manager

Dear Christoph, Thank you for sharing your point of view. We are truly sorry to hear that some aspects of your stay did not meet your expectations. The warmth of our welcome is something we take great pride in, and we regret that our team came across as reserved rather than genuinely hospitable. Our staff is always available at reception, day and night, to assist with any needs you may have, and we would have gladly done more to make you feel at ease had we been aware of your concerns at the time. We hope you will consider staying with us again in the future. Best regards, Brice BERNARD, Hotel Manager

Dear James, We appreciate you sharing your comments with us. We are glad you found our hotel a great choice for a budget stay and that you enjoyed our breakfast buffet with its selection of breads, pastries, fruit, and hot drinks. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our team is always available at reception 24 hours a day to assist with prepared meals that can be warmed up, and we regret to hear that the variety was not what you expected. We also acknowledge your comments regarding the hairdryers and will take your feedback into consideration. Nonetheless, we are pleased that your overall experience left you feeling satisfied and that you rated us so highly. We hope to welcome you back. Best wishes, Brice BERNARD, Hotel Manager

Dear Ondrej, Thank you for reviewing your visit to our hotel. We are delighted to hear that your stay was overall good. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our rooms have been renovated, and we understand that the décor and facilities may now feel somewhat dated. Your comments regarding the need for refurbishment have been noted, and we will take them into consideration as we plan future updates. We also regret that the value for money and the accommodation itself fell short of what you had hoped for. Finally, it is great that our location made your trip so effortless, with the short walking distance from the airport proving convenient for your business travel. It would be a pleasure to welcome you back on a future occasion. Kind regards, Brice BERNARD, Hotel Manager

Dear Vasile, Thank you very much for your kind feedback. It is wonderful to know that everything went smoothly during your time with us. We are delighted that you found your stay straightforward and our location close to Charleroi Airport convenient. We look forward to seeing you again. Kind regards, Brice BERNARD, Hotel Manager

Dear Kimberly, Many thanks for your valuable feedback. We are pleased that you found our hotel convenient for your short stay before your flight. Our team aims to make the start of each journey as comfortable as possible for guests. However, we are sorry that the walk to the airport felt a bit far. Nonetheless, we are glad you found the shuttle helpful. The regular departures from early morning are arranged to support guests who need reliable transport to the terminal. We look forward to welcoming you back on a future trip. Best regards, Brice BERNARD, Hotel Manager

Dear H., Thank you for this high rating. We are delighted that you had a wonderful experience with us and that our team was attentive throughout your stay. Our staff works hard to provide a warm welcome and we are truly pleased you appreciated their helpfulness. We strive to offer a spotless environment, so your comments about our cleanliness mean a great deal. It is also wonderful that you found your stay to be good value for money and enjoyed the simple booking process with us. Finally, it is great that our location made your visit more convenient. We all look forward to the pleasure of welcoming you back. Our kindest regards, Brice BERNARD, Hotel Manager