Novotel Charleroi Centre 4 stars

Customer review rating (ALL Rating) 4.5/5 835 reviews

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Description

Hotel extras

  • In the city centre

  • Close to motorway

  • Close to shopping mall

  • close to Football Stadium and Basketball Stadium

  • Close to main train station

Our accommodation(s)

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Hotel location

Novotel Charleroi Centre

Place Verte 17, Parking Rive Gauche Bd J Tirou34
6000 CHARLEROI
Belgium

GPS:50.408153, 4.441233

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

GOURMETBAR

Gourmet Bar is a contemporary restaurant that offers simple, tasty, and original dishes. Open Monday to Friday from 6 to 10 PM, you will always find something to your liking. The restaurant is closed every Saturday, Sunday, and public holidays.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  835 reviews

Customer review rating 4.5/5

William W. Families - Confirmed reviews ALL

We arrived mid to late afternoon, and Nathan at the front desk immediately provided clear guidance on finding the proper area for parking. Upon checking in, we found our room had a very noticeable "dirty diaper" smell that was not due to poor housekeeping...the room was clean. Nathan personally checked on the room, and made all arrangements for getting us a new room. He even helped us move our luggage. In the midst of handling what appeared to be a heavier influx of new customers, he remained calm, collected and efficient in handling our situation. In short, Nathan provided outstanding customer service, ensuring we were completely happy.

Dear William, Thank you for your kind feedback. We are very pleased to hear that Nathan was able to assist you and ensure your comfort during your stay. We truly appreciate your recognition and look forward to welcoming you again. Kind regards, Vladimir Rooms Division Manager

Customer review rating 4.0/5

Oana R. Couples - Confirmed reviews ALL

This was a short stay, for leaving early in the morning to airport. Everything was ok.

Dear Oana, Thank you for your feedback. We are glad to hear that your stay was convenient for your early departure to the airport. We hope to welcome you again. Kind regards, Vladimir Rooms Division Manager

Customer review rating 1.0/5

Cristina L. Friends - Confirmed reviews ALL

For a 4 star hotel and for the price i paid, i expected a lot more.I would. Classify this hotel as a 2, barely 3 star experience.Dirty room, dirty floor, no slippers or bathrobe, when i asked at reception was told only for the suite or executive room.Breakfast dissapointing,felt like leftovers from previous day.I am upset i used my points for this experience.Would never go back to this hotel ever again

Dear M L., Thank you for taking the time to share your feedback. We are sorry to read that your experience did not meet your expectations. We would like to clarify that slippers and bathrobes are available in our suites and executive rooms, as indicated on our website. Regarding your comments on cleanliness, they were taken very seriously and addressed immediately by our housekeeping team following your stay. Concerning breakfast, your feedback has been shared with our Chef, as part of our ongoing efforts to maintain a fresh and varied offering each day. We remain committed to upholding the standards expected of our establishment. Sincerely, Vladimir – Front Office Manager

Customer review rating 5.0/5

Remus P. Couples - Confirmed reviews ALL

Everything it was perfect. Perfect location, perfect room, very clean, everything it was perfect. I will try this experience again soon.

Dear Remus, We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vladimir Front Office Manager

Customer review rating 5.0/5

Karim Z. Business - Confirmed reviews ALL

nice stay, clean and nice rooms , super breakfast, perfect location

Dear Karim, Thank you very much for your wonderful feedback! We’re delighted to hear that you enjoyed your stay! We hope to welcome you again soon. Kind regards, Vladimir Front Office Manager

Other web-users rate our hotel

  • 577 reviews 8.7/10 Location
  • 821 reviews 7/10 Room
  • 687 reviews 8.6/10 Service
  • 13 reviews 6.3/10 WiFi
  • 352 reviews 6.1/10 Cleanliness
  • 303 reviews 6/10 Breakfast
  • 153 reviews 5/10 Food
  • 114 reviews 4.3/10 Value

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