Novotel Charleroi Centre 4 stars

Customer review rating (ALL Rating) 4.5/5 817 reviews

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Description

Hotel extras

  • In the city centre

  • Close to motorway

  • Close to shopping mall

  • close to Football Stadium and Basketball Stadium

  • Close to main train station

Our accommodation(s)

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Hotel location

Novotel Charleroi Centre

Place Verte 17, Parking Rive Gauche Bd J Tirou34
6000 CHARLEROI
Belgium

GPS:50.408153, 4.441233

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

GOURMETBAR

Gourmet Bar is a contemporary restaurant that offers simple, tasty, and original dishes. Open Monday to Friday from 6 to 10 PM, you will always find something to your liking. The restaurant is closed every Saturday, Sunday, and public holidays.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  817 reviews

Customer review rating 5.0/5

Gabriel C. Business - Confirmed reviews ALL

Perfect

Customer review rating 4.5/5

Nigel M. Couples - Confirmed reviews ALL

Professional reception, good food and comfortable hotel .

Customer review rating 1.5/5

Murray S. Business - Confirmed reviews ALL

I checked out of the hotel and called 2 hours later to say I had left some laundry is a laundry bag. The person who took the call said they would check with housekeeping and someone would call me if the items were found. I have since called twice to no avail to speak with someone who cares let alone helps. Hard to miss the items in a very expensive one of a kind laundry bag and 2 expensive shirts so my only conclusion is the staff who found them took them home so in fact they were stolen by staff so it appears thieves are working in the hotel so probably best if you put all valuable in your safe or they might be stolen.

Mr S., Thank you for your review. We would like to clarify that the laundry bag and clothing you left behind on 16/06 were found by our housekeeping team and placed in our Lost & Found storage according to hotel procedure. When you contacted the hotel on the evening of 17/06, our Housekeeping Manager was not on duty and our team asked you to wait until the following morning so that the items could be formally identified and confirmed. Your belongings have never been missing and remain available for collection at the hotel. We therefore regret the accusations made against our staff, as the items were properly handled and secured at all times. Please contact us to arrange collection or shipment of your belongings. Kind regards, Vladimir Ayrapetian Rooms Division Manager

Customer review rating 3.5/5

Dieter S. Couples - Confirmed reviews ALL

Perfectly serviceable, friendly staff, albeit breakfast too expensive

Dear Dieter, Thank you for taking the time to share your experience. We are glad to hear that you enjoyed your stay overall. We appreciate your feedback and look forward to welcoming you again on a future visit to Charleroi. Kind regards, Vladimir Rooms Division Manager

Customer review rating 4.0/5

Perry C. Solo - Confirmed reviews ALL

Only needed a room for two nights so didn't used any hotel facilities. Room was good - large, clean, comfortable bed. But the basin in the room was awful - such a bad design, no plug so one washed with running water. Not very environmental. And who wants to be watched doing their teeth?

Dear Perry, Thank you for your feedback. We are pleased to hear that you appreciated our location as well as the comfort and cleanliness of your room. We also appreciate your comments regarding the room layout and bathroom design. Guest feedback is always valuable and helps us better understand different expectations and preferences. We hope to have the pleasure of welcoming you again in the future. Kind regards, Vladimir Rooms Division Manager

Other web-users rate our hotel

  • 553 reviews 8.6/10 Location
  • 791 reviews 6.7/10 Room
  • 660 reviews 8.2/10 Service
  • 10 reviews 7.9/10 WiFi
  • 342 reviews 5.3/10 Cleanliness
  • 290 reviews 5.8/10 Breakfast
  • 147 reviews 5.1/10 Food
  • 105 reviews 4.3/10 Value

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