Novotel Charleroi Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 862 reviews

Novotel Charleroi Centre - Image 1
Novotel Charleroi Centre - Image 2
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Novotel Charleroi Centre - Image 4

Description

Hotel extras

  • In the city centre

  • Close to motorway

  • Close to shopping mall

  • close to Football Stadium and Basketball Stadium

  • Close to main train station

Our accommodation(s)

Book this hotel
Room 1

Twin beds, bathroom with rain shower, sitting area, flexible work area, 55inchTV, international TV channels, free WIFI, laptop safe, tea and coffee facilities, small fridge for own use. Double USB port on both bed sides. Connecting rooms upon availibility

Max. number of persons
2
Area
From 25 / 269 sq ft

Bedding

Twin bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 25 / 269 sq ft
  • Bedding 1 x Twin bed(s)

A spacious family room with 1 large bed and a convertible sofa for 2, bathroom with rain shower, work area, TV with international and kids channels, free WiFi, laptop size safe, tea and coffee facilities. Small fridge and double connectivity on bedside

Max. number of persons
4
Area
From 25 / 269 sq ft

Bedding

Double bed(s) x1

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop

The Executive room offers the eco-designed Live N Dream bed, bathroom with rain shower and fair trade luxury amenities. Large 5inch TV, air-cooling system, safe, Nespresso machine and docking station. Filled-up minibar, bathrope and slippers.

Max. number of persons
3
Area
From 30 / 322 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop

Suite featuring a queen bed, work space/dining table, kitchenette, bathroom with bath and rain shower. Free premium WIFI, Nespresso coffee machine, bathrobe and slippers, docking station, free minibar. Double USB port on both sides of the bed.

Max. number of persons
4
Area
From 40 / 430 sq ft

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Safe large enough to accommodate a laptop

Hotel location

Novotel Charleroi Centre

Place Verte 17, Parking Rive Gauche Bd J Tirou34
6000 CHARLEROI
Belgium

GPS:50.408153, 4.441233

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 123 rooms
  • 2 rooms for people with reduced mobility
  • 11 connecting rooms
  • 123 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Italian
  • Dutch
  • Portuguese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Pressing Additional charge

Lounge

  • Executive Lounge
  • Waiting area or lounge

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas
  • High Speed WiFi Additional charge

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Plugs and converters available on desks

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

3 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff
  • Business center is wheelchair accessible

Family

Services for children

  • Video game area

Sports and leisure

Miniature golf

  • Nearby

Tennis

  • Nearby

Bodybuilding equipment/Gym

  • Nearby

Boat excursions

  • Nearby

Golf

  • Nearby
  • Golf course 18 holes

Bodybuilding equipment/Gym Additional charge

  • On site
  • On site
  • Indoor parking
  • Public
  • Parking opened 24/7
  • Max Limited Height: 2 m / 6.56 ft
  • Parking pricing: 25.00 25 EUR Per day

  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom
  • Electric car recharging units 11 kVA

Security

  • Well-lit parking
  • Parking with security service
  • Extinguisher
  • CO detection in car park
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

Q-Park Charleroi Tirou (Public)

Additional charge

Parking information

  • Near the property
  • Indoor parking
  • Public
  • 440 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.8 m / 5.906 ft
  • Parking pricing: 12.50 12.5 EUR Per day

  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom
  • Stairs

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Parking with security service
  • Extinguisher
  • CO detection in car park
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

GOURMETBAR

Gourmet Bar is a contemporary restaurant that offers simple, tasty, and original dishes. Open Monday to Friday from 6 to 10 PM, you will always find something to your liking. The restaurant is closed every Saturday, Sunday, and public holidays.

Cooking style
International
Capacity
84
Accessibility
Accessible service

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Rooftop
  • Terrace
  • Exceptional View
  • Takeaway Meals
  • Musical Entertainment
  • Private lounge
  • Musical Atmosphère

Payment

  • Cash
  • Credit card
  • Other

Credit cards

  • American Express
  • Mastercard
  • Mastercard Parcelamento 2x
  • Mastercard Parcelamento 3x
  • Mastercard Parcelamento 4x
  • Mastercard Parcelamento 5x
  • Mastercard Parcelamento 6x
  • Diners Club
  • JCB
  • Maestro
  • Visa
  • Visa Parcelamento 2x
  • Visa Parcelamento 3x
  • Visa Parcelamento 4x
  • Visa Parcelamento 5x
  • Visa Parcelamento 6x

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Gluten-free menu
  • Salt-free menu
  • Vegetarian menu

Gourmet Bar is a contemporary restaurant that offers simple, tasty, and original dishes. Open Monday to Friday from 6 to 10 PM, you will always find something to your liking. The restaurant is closed every Saturday, Sunday, and public holidays.

Sit down and relax. GourmetBar is an informal place to gather, meet, drink and eat. In the cosy atmosphere of this bar we would like you to feel welcome and at ease, while enjoying a local beer, glass of wine, coffee or different bites.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  862 reviews

Customer review rating 3.0/5

Paolo S. Families - Confirmed reviews ALL

Dear Paolo, Thank you for taking the time to share your feedback. We are pleased to hear that you found our team friendly and helpful throughout your stay. However, we sincerely apologize that the cleanliness of your room and the comfort of the extra beds did not meet your expectations. we shared your comment with the relevant teams. We hope to have the opportunity to welcome you again! Rachel

Customer review rating 4.5/5

Lewis M. Families - Confirmed reviews ALL

Dear Lewis, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rachel

Customer review rating 4.0/5

Boyana P. Business - Confirmed reviews ALL

Dear Boyana, Thank you for your continued loyalty and for taking the time to share such detailed feedback. We are delighted to know that you regularly choose our hotel and particularly appreciate our location, the cleanliness of our rooms, and the warmth and professionalism of our team. We are, however, very sorry to hear that you were unwell during and after your stay. Your comments regarding the air conditioning are important to us and have been shared with our technical team for review. We sincerely hope you have recovered and are feeling much better. Please note that, subject to availability, our team is always happy to assist with a room change. Best regards, Rachel

Customer review rating 4.5/5

Stephen W. Couples - Confirmed reviews ALL

Dear Stephen, Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your overall experience, found the hotel easy to access, and appreciated the helpfulness of our team. We also sincerely appreciate your constructive comment regarding the corridor carpeting. Please rest assured that your feedback has been taken into consideration and shared with the relevant team. We hope to have the pleasure of welcoming you back again in the future. Rachel

Customer review rating 4.5/5

Luca A. C. Couples - Confirmed reviews ALL

Dear Luca, Thank you for your positive feedback! We are delighted that you appreciated our central location and the convenient connection with the parking facilities. We hope to have the pleasure of welcoming you back again soon! Rachel

Dear Paolo, Thank you for taking the time to share your feedback. We are pleased to hear that you found our team friendly and helpful throughout your stay. However, we sincerely apologize that the cleanliness of your room and the comfort of the extra beds did not meet your expectations. we shared your comment with the relevant teams. We hope to have the opportunity to welcome you again! Rachel

Customer review rating 4.5/5

Lewis M. Families - Confirmed reviews ALL

Comfortable stay with family

Dear Lewis, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rachel

Customer review rating 4.0/5

Boyana P. Business - Confirmed reviews ALL

I stay at this Novotel frequently because of the wonderful staff, clean / fresh rooms, and good location (situated near a shopping mall and various restaurants). As temperatures got above 35 degrees Celcius, the rooms got very hot and I needed to run the airco to the max to be able to sleep. I ve been ill (sore throat and general cold) for the past week.

Dear Boyana, Thank you for your continued loyalty and for taking the time to share such detailed feedback. We are delighted to know that you regularly choose our hotel and particularly appreciate our location, the cleanliness of our rooms, and the warmth and professionalism of our team. We are, however, very sorry to hear that you were unwell during and after your stay. Your comments regarding the air conditioning are important to us and have been shared with our technical team for review. We sincerely hope you have recovered and are feeling much better. Please note that, subject to availability, our team is always happy to assist with a room change. Best regards, Rachel

Customer review rating 4.5/5

Stephen W. Couples - Confirmed reviews ALL

Easy to find and overall experience excellent. Only downside was that the carpet tiles in the corridors need a good clean or replaced. The staff very helpful.

Dear Stephen, Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your overall experience, found the hotel easy to access, and appreciated the helpfulness of our team. We also sincerely appreciate your constructive comment regarding the corridor carpeting. Please rest assured that your feedback has been taken into consideration and shared with the relevant team. We hope to have the pleasure of welcoming you back again in the future. Rachel

Customer review rating 4.5/5

Luca A. C. Couples - Confirmed reviews ALL

all ok

Dear Luca, Thank you for your positive feedback! We are delighted that you appreciated our central location and the convenient connection with the parking facilities. We hope to have the pleasure of welcoming you back again soon! Rachel

Customer review rating 4.0/5

Rui A. V. Business - Confirmed reviews ALL

De Carpets are horrible with Vomiting drank people must change all Carpets

Dear, Thank you for your feedback. We are aware that the carpets have suffered from wear over time, and their replacement is already planned. We hope to welcome you back and offer you an improved experience. Vladimir Room Division Manager

Customer review rating 5.0/5

Diego B. Families - Confirmed reviews ALL

Very good location, hotel is quiet and the room is very comfortable. Personnel is nice, friendly and very professional. Highly recommended

Dear Diego, Thank you very much for your wonderful review! We are delighted to hear that you enjoyed our convenient location, the peaceful atmosphere of the hotel, and the comfort of your room. It is also a pleasure to know that you appreciated the friendliness and professionalism of our team. Your recommendation means a lot to us! We look forward to welcoming you back on your next stay in Charleroi. Rachel

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Staff are very nice. The room is very clean, has enough space, and everything looks brand new. The shower is amazing, and there is a large, comfortable bed for two people.

Customer review rating 2.5/5

Clare M. Friends - Confirmed reviews ALL

Staff good on reception. Breakfast ok. Room spacious but smelt badly of drains, also at reception area

Dear Clare, Thank you for sharing your feedback. We are sorry to hear that some aspects of your stay did not fully meet your expectations. Please rest assured that your comments have been shared with the relevant team for review. We hope to have the opportunity to welcome you again for a more enjoyable experience. Vladimir Room Division Manager

Customer review rating 3.5/5

Amanda T. Families - Confirmed reviews ALL

Found the room in need of refresh. Stains in carpeting and there was an unpleasant odour from bathroom

Dear Amanda, Thank you for taking the time to share your feedback. We are sorry to hear that your room did not fully meet your expectations. Your comments regarding the carpet and the bathroom have been shared with our housekeeping and maintenance teams for further attention. We appreciate your feedback and we hope to have the opportunity to welcome you again for a better experience. Kind regards, Rachel

Customer review rating 4.5/5

Bose O. Couples - Confirmed reviews ALL

I had a wonderful stay at this hotel! After a disappointing experience elsewhere, checking into the Novotel was an absolute breath of fresh air. The ambience is incredibly classic, clean, and beautiful. Everything about the hotel was top-notch, and the environment was just lovely. I thoroughly enjoyed my time here and highly recommend it to anyone looking for a comfortable, high-quality stay. I will definitely be back.

Dear Bose, Thank you very much for your wonderful review. We are truly delighted that your stay with us exceeded your expectations and provided the comfort and quality you were looking for. Knowing that you would choose to return is the greatest compliment we could receive. We look forward to welcoming you back for another enjoyable stay. Kind regards, Vladimir Rooms Division Manager

Customer review rating 4.5/5

Jeffrey S. Families - Confirmed reviews ALL

We enjoyed staying at Novotel as it was close to the mall, restaurants, and the trains and buses.

Dear Jeffrey, Thank you for your wonderful rating and for choosing to stay with us. We are delighted that you had an enjoyable stay and hope to have the pleasure of welcoming you back again soon. Kind regards, Vladimir Rooms Division Manager

Customer review rating 3.5/5

Saurab A. Business - Confirmed reviews ALL

Cleaning staff was not good and booking is misleading as in my room soft drinks were included but they were giving 1 500 mL water bottle

Dear Saurab, Thank you for taking the time to share your feedback. We are sorry to read that some aspects of your stay did not fully meet your expectations. Your comments have been noted and shared internally with the relevant teams. We hope to have the opportunity to welcome you again and provide you with a more satisfying experience. Kind regards, Vladimir Rooms Division Manager

Customer review rating 4.0/5

Lukas K. Families - Confirmed reviews ALL

Nette kamer. Nr 421. Koelkast was defect. Dat was jammer.

Dear Lukas, Thank you for taking the time to share your feedback. We are pleased to hear that you found your room clean and that you consider our hotel to be a nice property. However, we are sorry for the inconvenience caused by the non-working refrigerator, we have shared your comment with our maintenance team. We look forward to welcoming you again soon. Best regards, Rachel

Customer review rating 2.0/5

Helen O. Families - Confirmed reviews ALL

Booked room with double and sofa bed. There was no bed linen for the sofa bed. So i rang reception for duvet covers and pillows. We didnt have any sheets or pillow cases. On a positive note the room had a fanastic shower and was very quiet.

Dear Helen, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the comfort of the room and the quality of the shower. Regarding the sofa bed, please note that our rooms are prepared according to the number of guests indicated at the time of booking. Any additional guest, including children, needs to be mentioned in advance so that we can ensure the appropriate bedding and amenities are prepared before arrival. For a future stay, we would be happy to recommend one of our family rooms, which are specifically arranged to accommodate additional guests. We hope to have the pleasure of welcoming you again. Kind regards, Vladimir Rooms Division Manager

Customer review rating 5.0/5

Gabriel C. Business - Confirmed reviews ALL

Perfect

Dear Gabriel, Thank you very much for your perfect rating. We are delighted that you enjoyed your stay with us. We hope to welcome you again very soon. Kind regards, Vladimir Rooms Division Manager

Customer review rating 4.5/5

Nigel M. Couples - Confirmed reviews ALL

Professional reception, good food and comfortable hotel .

Dear Nigel, Thank you very much for your kind feedback. We are pleased that you enjoyed your stay with us and we hope to welcome you again soon. Kind regards, Vladimir Rooms Division Manager

Customer review rating 3.5/5

Dieter S. Couples - Confirmed reviews ALL

Perfectly serviceable, friendly staff, albeit breakfast too expensive

Dear Dieter, Thank you for taking the time to share your experience. We are glad to hear that you enjoyed your stay overall. We appreciate your feedback and look forward to welcoming you again on a future visit to Charleroi. Kind regards, Vladimir Rooms Division Manager

Customer review rating 4.0/5

Perry C. Solo - Confirmed reviews ALL

Only needed a room for two nights so didn't used any hotel facilities. Room was good - large, clean, comfortable bed. But the basin in the room was awful - such a bad design, no plug so one washed with running water. Not very environmental. And who wants to be watched doing their teeth?

Dear Perry, Thank you for your feedback. We are pleased to hear that you appreciated our location as well as the comfort and cleanliness of your room. We also appreciate your comments regarding the room layout and bathroom design. Guest feedback is always valuable and helps us better understand different expectations and preferences. We hope to have the pleasure of welcoming you again in the future. Kind regards, Vladimir Rooms Division Manager

Customer review rating 4.0/5

Abobaka M. Friends - Confirmed reviews ALL

Bonne experience

Cher Abobaka, Merci pour votre retour et pour votre belle note. Nous sommes ravis que vous ayez passé un agréable séjour parmi nous. Au plaisir de vous accueillir à nouveau prochainement. Bien à vous, Vladimir Rooms Division Manager

Other web-users rate our hotel

  • 536 reviews 8.5/10 Location
  • 803 reviews 6.6/10 Room
  • 662 reviews 8.1/10 Service
  • 10 reviews 5.2/10 WiFi
  • 354 reviews 5.1/10 Cleanliness
  • 284 reviews 6.3/10 Breakfast
  • 142 reviews 4.6/10 Food
  • 117 reviews 4.4/10 Value

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