ibis Charleroi Airport Brussels South Hotel 3 stars

I was so glad that the hotel had re opened, the location is perfect for me en route from France to Germany. It has lots of parking and backs onto farm land, so easy for me to walk my dog.

Let's just say I would not recommend to stay here. It's an inconvenience in terms of transportation food and even a cash point. The manager on duty that evening was not very welcoming.

friendly personnel, good breakfast, clean and functional rooms

We needed a place to sleep for early flights at nearby Charleroi airport. The offer of somewhere to leave my car and the shuttle helped persuade us. This hotel fulfilled that job. Otherwise I probably wouldn't stay here. The entrance and lobby of the hotel are fine but once you get past that the corridors and rooms feel nasty. Yes, they are in good condition, clean, and the mattresses on the beds are comfortable. But they feel cheap, not cosy, and this particular hotel smelled very strong, bad and strange in the corridors and rooms (it seems to be the cleaning products used).

We had to cancel and re.book for the following week. I did book through the no refund policy, but given the notice on the change, I was disappointed as a member of a number of years that I may be able to get the change for free. I totally accept your conditions. But feel a bit let down.

best solution when you have to flight early in the morning well located nice and comfortable

Pleasant

Our only disappointment was in not appreciating the fact that there was no restaurant service. Knowing that we would arrive tired we wanted a decent mean and an early night. We made do with the bar menu.

Check-in was smooth although I did not understand why you had taken a deposit of €100 from my credit card the day before we arrived when the room cost was about €65 and as yet that deposit has not been refunded. The staff were helpful and friendly. We arrived at 22:00 and there appeared to be no available parking on the premises. However, your front desk suggested that we park right outside the hotel which suited us very well. The room was on 3rd floor. As always it was clean and spacious but we did not like the sloping mansard windows as we kept hitting our heads on the wall.

Reception was negative

Friendly staff, warm and inviting reception with festive decoration, even more welcoming. Room clean and comfortable. Really plentiful breakfast and available really early so I could eat before my flight.

I stayed there for one night prior to an early flight in the morning. Went all good : very kind staff, helpful. As mentioned in object : the hotel is 12-13 min drive to the airport, so i had a good night, silent and quiet room. The shuttle to the airport was operated by Sympa Tax (roundtrip on 2 different days, easy to book and nice).

i am not the first time there. this time was the worst. breakfast was very bad, bathroom not cleaned and stank like in a dirty public toilet. room 318 night 13-14.12.2017. the place for early departure from the airport is very good.

Hotel is ideally placed close to motorway with excellent off-road parking. We had supper in a marquee because the main building was being redecorated. It was a bit cold but service was excellent. Beds are very comfortable and clean.

Excellent hotel and staff. My only negative comment is that the hotel's lack of CCTV covering the parking area. The reason for this comment is that on the morning of my departure I had a top bag stolen from my motorcycle. The staff were very helpful in trying to resolve the matter.