ibis Charleroi Airport Brussels South 3 stars

Customer review rating (ALL Rating) 4.3/5 872 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Near Charleroi airport

  • Sleep Park & Fly Formula

  • Free parking for our customers

  • Shuttle service to the airport

  • Free Wi-Fi

Our accommodation(s)

Hotel location

ibis Charleroi Airport Brussels South

590, chaussée de Charleroi
6220 FLEURUS
Belgium

GPS:50.4667, 4.53748

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

BAR IBIS

Our bar is a friendly meeting place where you can relax whenever you wish.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  872 reviews

good stay for business traveller

Customer review rating 5.0/5

Karim Business - Confirmed reviews ALL

as usual, good service, clean room, good breakfast.

Dear Karim, Thank you for taking the time to share your opinion with us. We are glad that you had a pleasant stay and appreciated our high standards and quality service. Our dedicated team always aim to deliver the best experience to all of our guests and your kind words are truly rewarding. We hope to welcome you back soon. Best wishes, Mr Christophe Artels, Hotel Manager

Rip off

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Hotel is located in close proximity of the airport, however it cannot be approached by public transport (according to receptionist statement). This is not true, it is possible. The hotel can't be reached by walking (according to receptionist statement). This is not true, it is possible. The hotel can be approached only by car. Hotel offers a "shuttle", which is a taxi on "discount" price: €17!!!€17 for a 8-10 minutes ride!!! Rip off charge, price is not communicated on the website. If I had known it, I would have not booked the room in that hotel. The receptionist lady's communication was inappropriate. Fortunately I could remain calm. Very disappointing to be honest.

Dear Andras, Thank you for this review about your recent stay. We are glad to know that you appreciated our hotel's close proximity to the airport. However, we would like to clarify some points regarding the accessibility of our hotel. Contrary to the information you received, our hotel can indeed be reached by public transport and on foot. We apologize for any confusion this may have caused. Regarding the shuttle service, we would like to mention that we offer a discounted taxi service at €12, not €17, as an alternative to walking or using public transport. We apologise if this was not clearly communicated to you during your stay. Our team is always available to assist with any transportation needs and provide accurate information. We are sorry for any inconvenience this may have caused you and for the receptionist's communication not meeting your expectations. We hope to be able to welcome you back on a return visit for an improved experience. Best regards,

Customer review rating 5.0/5

V. Couples - Confirmed reviews ALL

SUPER

Chère Sonia, Merci d'avoir partagé votre expérience chez nous. Nous sommes ravis de savoir que vous avez passé un excellent séjour parmi nous et que vous envisagez de revenir. Notre équipe s'efforce de fournir un service de qualité à nos clients, et votre satisfaction est notre plus grande récompense. Au plaisir de vous accueillir de nouveau bientôt pour une autre expérience de qualité, Mr Christophe Artels, Hotel Manager

Convenient location, quiet and nice pub

Customer review rating 5.0/5

Alex Couples - Confirmed reviews ALL

Convenient location with easy access to Brussels South aka Charleroi airport and major motorways. Free parking, nice modern rooms and nice bar that is open late

Dear Aleksandar, Thank you for taking the time to share your review. We are delighted to hear that you found our location convenient and appreciated the easy access to Brussels South Charleroi Airport and major motorways. It's great to know that you enjoyed our modern rooms and the nice bar that is open late. Regarding the difficulty you faced in booking online using points, we apologize for any inconvenience this may have caused. Please note that the use of loyalty points can only be applied to public rates and not on packaged offers. We appreciate your understanding and your loyalty as a Silver member of ALL - Accor Live Limitless. Regarding your points, it's possible to burn them on spot. We hope that you will return on your next visit to Brussels. Kind regards, Mr Christophe Artels, Hotel Manager

Ok… shuttle/taxis a rip off

Customer review rating 3.0/5

Jules Couples - Confirmed reviews ALL

The hotel is very dated with no plugs next to the beds in the rooms and just a bit rough around the edges. The ibis budget was overbooked despite us booking and we got moved here in one taxi and each of us in the taxi was charged 17 euros to do so when it was not our fault. Despite this, I must say Morgane on the front desk/bar/seemingly everywhere was an absolute pleasure! She was a great help and a true asset to your team after all our flights were cancelled.

Dear C., We thank you for sharing this feedback with us. We are glad to hear that Morgane was a great help during your stay and made a positive impact on your experience. We will make sure to pass on your kind words to her. However, we apologize for the inconvenience you faced regarding the overbooking and the taxi charges. We understand your concerns and will look into the matter to ensure a better experience for our future guests. As for the room, we would like to mention that our rooms were renovated in 2018, and we provide additional plug sockets upon request at the reception. We also offer ventilators as an alternative to air conditioning. We appreciate your feedback and will take it into consideration for future. We hope that you will return on your next visit to Brussels. Kind regards, Mr Christophe Artels, Hotel Manager

Other web-users rate our hotel

  • 425 reviews 8.4/10 Location
  • 678 reviews 5.4/10 Room
  • 615 reviews 8.9/10 Service
  • 21 reviews 7.4/10 WiFi
  • 394 reviews 4.4/10 Comfort
  • 299 reviews 8.4/10 Breakfast
  • 266 reviews 6.6/10 Cleanliness

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