Dear Vicki, Thank you for taking the time to share your feedback. We are delighted that you found our team welcoming and that your arrival went smoothly. We are also pleased that you had ample space for your vehicle during your visit. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We take note of your concerns about the interior condition and will take your comments into consideration as we continue to maintain our facilities. Finally, we are grateful that you found our reservation system straightforward to use. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Dimitrio Virone, Hotel Manager

Dear Saira, Thank you for reviewing your visit to our hotel. We appreciate that you gave us a high satisfaction score for your time with us and thank you for choosing our hotel. However, we are sorry that the condition of the room did not meet your expectations during your stay. Our team provides daily housekeeping to support guest comfort and we encourage guests to contact reception if anything is not right, so we can resolve it immediately. We hope to welcome you back for an improved experience. Best wishes, Dimitrio Virone, Hotel Manager

Dear Natalie, Please accept our sincere thanks for this glowing review. We’re delighted to know that you felt so welcome and relaxed throughout your stay. From your early arrival and luggage drop-off to the cleanliness, spacious room and beautiful breakfast views, it’s wonderful to hear that everything contributed to such a comfortable experience. A special thank you for highlighting our team’s friendliness and willingness to help, even with a late-night ice cream and cold drink! We’ll be very happy to share your kind words with them. It would be our pleasure to have you return on another occasion. Very best wishes, Dimitrio Virone

Dear Andrew, Thank you for your positive feedback. We are glad that you enjoyed your stay and found your accommodation spotless and relaxing. It is also great to know our location served you well for your travels. Being minutes from major transit routes helps many guests make the most of their time, whether they’re catching flights or exploring the region. We hope to have the occasion to welcome you back. Best wishes, Dimitrio Virone, Hotel Manager

Dear Elizabeth, We thank you for taking the time to share your feedback. We appreciate your kind remarks about the design and comfort of your room. Our renovated spaces aim to provide practical solutions for travellers, and we’re pleased that this aspect met your needs. However, we sincerely apologize that your experience fell short in other areas. While we strive to resolve booking discrepancies promptly, we regret the frustration caused by the breakfast charge. We regularly maintain our ventilators to ensure airflow, and our team is available 24/7 to assist with immediate comfort adjustments. Should any equipment require attention during your stay, we encourage guests to notify us directly for swift resolution. We hope that we may have the pleasure of welcoming you back on a future visit. Best regards, Dimitrio Virone, Hotel Manager

Dear L., Thank you for taking the time to share your feedback with us. We appreciate you choosing our hotel for your family trip and are glad that our location near Brussels South Charleroi Airport provided convenient access for your travels. However, we sincerely apologize for any inconvenience experienced with the bathroom. Our reception staff is available around the clock to address any immediate concerns during stays, and we thank you for bringing this matter to our attention. Please rest assured that our team will thoroughly inspect the facilities, as we aim to uphold strict hygiene standards. We hope to have the pleasure of welcoming you back for an improved experience. Kind regards, Dimitrio Virone, Hotel Manager

Dear William, Please accept our thanks for this kind feedback. We’re delighted that you had a relaxing stay with us before your onward journey. Our team is grateful for your recognition of their dedicated support and it makes us glad to know you enjoyed the breakfast offerings. Additionally, our location in the charming village of Fleurus offers many opportunities for exploration and we are always happy to help with recommendations to help you make the most of your time here. It would be a pleasure to welcome you back again. Best wishes, Dimitrio Virone, Hotel Manager

Dear Julian, Thank you for sharing such a valuable review. We’re delighted our team’s service and the straightforward booking process through the Accor ALL App contributed to a smooth start to your family trip. The convenience of our parking facilities is always a priority for guests with early flights or late arrivals. That said, we sincerely regret the issue you encountered with the bathroom amenities during your stay. While our maintenance team conducts regular checks, we’ll reinforce protocols to ensure such oversights are minimized. Nonetheless, it’s wonderful you found our proximity to Brussels South Charleroi Airport ideal for your travels. We’re also glad the pizza from our 24-hour bar met your expectations, and that your room’s cleanliness aligned with the standards we uphold for every guest. It would be a pleasure to have you return on another occasion. All the best, Dimitrio Virone, Hotel Manager

Dear Roger, We appreciate you sharing your comments with us. We are thrilled you had a pleasant stay with us. It makes us happy to know you valued the welcoming service from our team and found your room comfortable and spotless. Your kind words about the breakfast options are also greatly appreciated. Still, we regret any confusion regarding the billing details mentioned. Please note that local city taxes are a mandatory charge applied by the municipality, which we are obliged to collect upon arrival. This information is always available during the booking process for transparency. Finally, we are delighted our location near the airport added convenience to your trip. Your satisfaction, especially as a valued ALL member, means a lot to us. We look forward to welcoming you back in the future. Best wishes, Dimitrio Virone, Hotel Manager

Dear Tom, Thank you for taking the time to share your feedback with us. We appreciate that you found the booking process straightforward and convenient. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We regret the inconvenience you experienced with the accommodation arrangements and understand how frustrating this must have been for you. Our housekeeping team maintains high standards throughout the property, and we take your comments about the room conditions seriously. Additionally, we appreciate your concerns about the digital check-in experience and connectivity, and we value your input on environmental practices. Nonetheless, we hope we could help start your day on a positive note with our tasty breakfast. We look forward to the chance to host you again for a more satisfying experience, Kind regards, Dimitrio Virone, Hotel Manager

Dear Jana, Thank you for sharing your experience with us. It is wonderful that you had such a great stay at ibis Charleroi Airport Brussels South. We are delighted that you found our service excellent and your room comfortable for your stay. It’s also great that our pet-friendly policy worked well for you and your four-legged family members. We hope to have the occasion to welcome you and your furry companions back. Kind regards, Dimitrio Virone, Hotel Manager

Dear Katherine, Thank you for such a positive review. We are delighted to hear you found our location convenient for your travels. Additionally, our team takes pride in offering hassle-free booking through the Accor ALL App, and we are thrilled it met your expectations. We appreciate your loyalty as a Classic member. Your feedback motivates us to continue enhancing our services for all our guests. We look forward to the pleasure of seeing you again in the future. Wishing you a Happy New Year, Dimitrio Virone, Hotel Manager

Dear Aneta, Thank you for your positive feedback. We are delighted to hear that your recent stay at ibis Charleroi Airport Brussels South surpassed your expectations. It is fantastic to know you appreciated the recent upgrades and found our current standards truly outstanding. We take great pride in our team’s dedication, and your kind words about the service provided by our colleague will be shared with him. We look forward to welcoming you back on a future occasion. Wishing you a Happy New Year, Dimitrio Virone, Hotel Manager

Dear H., Thank you very much for your kind feedback. We’re delighted you appreciated the quality standards during your stay at ibis Charleroi Airport Brussels South. Our team takes pride in delivering friendly service, and we’re glad this enhanced your experience. That said, we regret any disturbance during your stay. Our reception remains available 24/7 to address comfort needs, and we offer earplugs in all rooms to help guests manage occasional ambient sounds. Finally, we’re pleased you found value in our convenient location near Brussels South Charleroi Airport, making early departures more manageable for our guests. We hope to welcome you back. Best wishes, Dimitrio Virone, Hotel Manager

Dear Denis, Please accept our sincere thanks for this kind feedback. It is fantastic to hear you enjoyed your stay at ibis Charleroi Airport Brussels South. We are glad our efficient service, convenient parking, and welcoming lobby atmosphere met your expectations. That said, we sincerely regret any inconvenience encountered and appreciate your constructive feedback. Nonetheless, we are delighted our friendly team and proximity to Brussels South Charleroi Airport contributed to making your travels smoother. We hope to see you again soon for another enjoyable experience. Best wishes, Dimitrio Virone, Hotel Manager

Dear Richard, We appreciate your kind feedback. We’re delighted our convenient location near Brussels South Charleroi Airport made your return visit practical. That said, we regret any inconvenience caused by connectivity challenges during your stay. Our team remains available around the clock to assist with technical needs. Nonetheless, we trust our 24-hour snack service and recently renovated rooms helped make your journey comfortable. We look forward to welcoming you back soon. Best regards, Dimitrio Virone, Hotel Manager

Dear John, Thank you for your feedback. We’re delighted our team’s welcoming approach and attention to service standards made a favorable impression during your stay. Our reception staff takes pride in offering round-the-clock assistance to ensure all needs are met. However, we sincerely regret some aspects of your stay fell short of expectations. While our rooms underwent complete refurbishment in 2018 with contemporary designs, we acknowledge style preferences evolve. Regarding connectivity, our free high-speed WiFi reaches all areas - should you need technical assistance, our 24/7 reception can provide signal boosters. Nonetheless, we’re particularly pleased you appreciated our signature Sweet Bed by ibis bedding and efficient airport transfer coordination. Our partnership with local taxi services aims to provide seamless connections for travelers. We hope that we have the pleasure of welcoming you back. With very best wishes, Dimitrio Virone, Hotel Manager

Dear Maurice, We appreciate the time you took to provide this feedback. We appreciate your recognition of our team’s welcoming approach and the quality of our dining options, which aim to provide convenient solutions for travelers. Our 24-hour snack service and bar accessibility remain priorities to ensure guest satisfaction. However, we regret any discomfort experienced regarding room conditions. Ventilation solutions like portable fans are always available upon request, and our maintenance team conducts regular checks to uphold air quality standards. Furthermore, we’re pleased our parking facilities and taxi coordination contributed to your travel efficiency. Being located just 5 minutes from Charleroi Airport allows us to offer these stress-free transit options that many guests find valuable for early departures. Thank you again; it would be a pleasure to welcome you back. Best regards, Dimitrio Virone, Hotel Manager

Dear Vicki, Thank you for your review of your recent stay. We appreciate your continued trust in our hotel for your annual visit. However, we regret some aspects didn’t meet expectations regarding room updates. Our reception team remains available 24/7 to address immediate needs like extra linens. Additionally, we’re glad our parking facilities and airport proximity helped streamline your travels. We hope to welcome you back in the future. All the best. Dimitrio Virone, Hotel Manager