ibis Charleroi Airport Brussels South 3 stars

Dear Karim, Thank you for taking the time to share your opinion with us. We are glad that you had a pleasant stay and appreciated our high standards and quality service. Our dedicated team always aim to deliver the best experience to all of our guests and your kind words are truly rewarding. We hope to welcome you back soon. Best wishes, Mr Christophe Artels, Hotel Manager

Dear Andras, Thank you for this review about your recent stay. We are glad to know that you appreciated our hotel's close proximity to the airport. However, we would like to clarify some points regarding the accessibility of our hotel. Contrary to the information you received, our hotel can indeed be reached by public transport and on foot. We apologize for any confusion this may have caused. Regarding the shuttle service, we would like to mention that we offer a discounted taxi service at €12, not €17, as an alternative to walking or using public transport. We apologise if this was not clearly communicated to you during your stay. Our team is always available to assist with any transportation needs and provide accurate information. We are sorry for any inconvenience this may have caused you and for the receptionist's communication not meeting your expectations. We hope to be able to welcome you back on a return visit for an improved experience. Best regards,

Chère Sonia, Merci d'avoir partagé votre expérience chez nous. Nous sommes ravis de savoir que vous avez passé un excellent séjour parmi nous et que vous envisagez de revenir. Notre équipe s'efforce de fournir un service de qualité à nos clients, et votre satisfaction est notre plus grande récompense. Au plaisir de vous accueillir de nouveau bientôt pour une autre expérience de qualité, Mr Christophe Artels, Hotel Manager

Dear Aleksandar, Thank you for taking the time to share your review. We are delighted to hear that you found our location convenient and appreciated the easy access to Brussels South Charleroi Airport and major motorways. It's great to know that you enjoyed our modern rooms and the nice bar that is open late. Regarding the difficulty you faced in booking online using points, we apologize for any inconvenience this may have caused. Please note that the use of loyalty points can only be applied to public rates and not on packaged offers. We appreciate your understanding and your loyalty as a Silver member of ALL - Accor Live Limitless. Regarding your points, it's possible to burn them on spot. We hope that you will return on your next visit to Brussels. Kind regards, Mr Christophe Artels, Hotel Manager

Dear C., We thank you for sharing this feedback with us. We are glad to hear that Morgane was a great help during your stay and made a positive impact on your experience. We will make sure to pass on your kind words to her. However, we apologize for the inconvenience you faced regarding the overbooking and the taxi charges. We understand your concerns and will look into the matter to ensure a better experience for our future guests. As for the room, we would like to mention that our rooms were renovated in 2018, and we provide additional plug sockets upon request at the reception. We also offer ventilators as an alternative to air conditioning. We appreciate your feedback and will take it into consideration for future. We hope that you will return on your next visit to Brussels. Kind regards, Mr Christophe Artels, Hotel Manager