ibis Charleroi Airport Brussels South

Dear Guest, Thank you for taking some time to share your review. We truly appreciate your feedback, as this encourages our team to continue upholding our high standards while making improvements for the future. We do, however, regret that we did not meet all your expectations, please be assured that your comments have been noted and will be addressed with our housekeeping team. We hope that you will return on your next visit to Brussels. Kind regards, Mr Christophe Artels, Hotel Manager

Dear Lioudmila, Thank you very much for your review. We are delighted you enjoyed the view! It's great to hear that you were able to make the most of our tasty breakfast, and hope it kick-started your day. Please know that we have noted your comments and suggestion; this feedback will be very useful as we continue to constantly improve our services. Doufáme, že i příště využijete našich služeb. S přáním hezkého dne Mr Christophe Artels, Hotel Manager

Dear John, Thank you for such a positive review. We are delighted that you had a memorable stay as this is always our main aim. We will be sure to let the team know the impact they had on your experience. We look forward to welcoming you back in the future. Best wishes, Mr Christophe Artels, Hotel Manager

Dear David, Thank you so much for taking time to share such an amazing review. We are glad that our location was handy for your travel plans. We appreciate how important a good night's sleep is and regret that the unusually high temperatures made your experience with us less comfortable than we would have liked. While our rooms do not have air conditioning, as is indicated on our site, we do try our best to ensure that guests have a comfortable stay. We hope that you will return on your next visit to Charleroi. Kind regards, Mr Christophe Artels, Hotel Manager

Dear John, We appreciate the time you have taken to share your feedback. We welcome your appreciation for the peace and tranquillity of our hotel. It means a lot to hear you had such a quiet and relaxing stay. We also really appreciate your kind words towards our front desk team. It encourages us to continue to maintain the high standards of service we set ourselves. Moreover, it's great to hear that you were able to make the most of our tasty breakfast, and hope it kick-started your day. However, the price of our breakfast reflects the great variety of healthy, fresh products as well as the quality of these items. Nevertheless, we have taken your concerns into consideration. We are also very sorry for the issue you experienced regarding the lighting. This gives us the opportunity to be alerted to certain issues and make the necessary improvements to our services. Please know that we truly appreciate your feedback. We hope that you will return on your next visit to Brussels. Kind regards, Mr Christophe Artels, Hotel Manager