ibis Charleroi Airport Brussels South Hotel 3 stars

We had to cancel and re.book for the following week. I did book through the no refund policy, but given the notice on the change, I was disappointed as a member of a number of years that I may be able to get the change for free. I totally accept your conditions. But feel a bit let down.

best solution when you have to flight early in the morning well located nice and comfortable

Pleasant

Our only disappointment was in not appreciating the fact that there was no restaurant service. Knowing that we would arrive tired we wanted a decent mean and an early night. We made do with the bar menu.

Check-in was smooth although I did not understand why you had taken a deposit of €100 from my credit card the day before we arrived when the room cost was about €65 and as yet that deposit has not been refunded. The staff were helpful and friendly. We arrived at 22:00 and there appeared to be no available parking on the premises. However, your front desk suggested that we park right outside the hotel which suited us very well. The room was on 3rd floor. As always it was clean and spacious but we did not like the sloping mansard windows as we kept hitting our heads on the wall.

Reception was negative

Friendly staff, warm and inviting reception with festive decoration, even more welcoming. Room clean and comfortable. Really plentiful breakfast and available really early so I could eat before my flight.

many years ibis milano ibis charleroi ,ibis paris,

i had a wonderful night last weekend, the reception staff and was really nice and helpful and also was the barmaid ! moreover the room was really comfy & calm !

Nice staff in the reception and in the bar as well (Marianne, and others)!!

We decided to stay with the Park Sleep & Fly offer, which ended up being the worst idea of our trip. Hotel seems nice overall, but the lack of insonorisation in the rooms was awful and we couldn’t rest at all (hearing absolutely everything, up to the wake-up alarm of the people in the room beside ours) Shuttle to airport is provides by a taxi service, which was 10minutes late on the early morning, and which we had to wait 25minutes at the airport upon arrival (late evening) : what’s the point of precising the times of departure/arrival upon booking if we end up waiting? Also, this taxi company seems not to be allowed on the official taxi lanes at they leave/pick you up on a parking lot.. I would not recommend at all this offer and would definitely not come back

Was told that if I wanted an additional pillow I would have to request it in advance despite the sign in the room stating I can just come down and request from reception. I was also informed that I could not have a kettle but could get boiling water for a hot drink from downstairs and when I tried to do this this I was informed I would have to pay for the boiling water! In addition the other customers were very noisy throughout the night and sleep was interrupted all evening

Good service good room

I chose the hotel as a stopover for onward travel to Germany. The welcome I received was personal and made me feel safe and at ease. The room was perfect for a one night stay, clean and with practical facilities. I chose the petit déjeuner (cup of coffee and croissant) which was adequate for the price.

Super