ibis Charleroi Centre Gare 3 stars

Customer review rating (ALL Rating) 3.5/5 298 reviews

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ibis Charleroi Centre Gare - Image 1
ibis Charleroi Centre Gare - Image 2
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Quai Paul Verlaine 12, 6000 CHARLEROI, Belgium

Description

Hotel extras

  • Across from Charleroi station

  • Private parking

  • Located in downtown area

  • 12 minutes from Charleoi Airport

  • Free Wi-Fi

Our accommodation(s)

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Room 1
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Room

Superior Room with 1 double bed and 1 single bed

Photo out of - Superior Room with 1 double bed and 1 single bed

Modern, spacious and welcoming, this room sleeps up to 3 guests with 1 double bed and 1 single bed, a bathroom with a shower, parquet floors, free WiFi and a flat-screen TV. Rooms are not air-conditioned.

Max. number of persons
3
Area
From 20 m² / 215 sq ft

Bedding

Double bed(s) x1

Single bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Double Glazing
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Working Area

  • Business Desk
  • 3 pers. max
  • 20 m² / 215 sq ft
  • Bedding 1 x Double bed(s) and 1 x Single bed(s)
See availabilities

Modern and welcoming, the ibis room has everything you need with 2 cozy beds, a bathroom with a shower, contemporary decor, parquet floors, free WiFi and a flat-screen TV. Rooms are not air-conditioned.

Max. number of persons
2
Area
From 15 m² / 161 sq ft

Bedding

Twin bed(s) x1

Extra bed in room for child on request

Baby crib on request

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Double Glazing
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Working Area

  • Business Desk
See availabilities

Hotel location

ibis Charleroi Centre Gare

Quai Paul Verlaine 12
6000 CHARLEROI
Belgium

GPS:50.406318, 4.43907

Telephone
Fax +32 71 70 21 91

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 72 rooms
  • 11 family rooms
  • 3 connecting rooms
  • 72 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • Arabic
  • German
  • English
  • Spanish
  • French
  • Italian
  • Dutch

100% Non Smoking Property

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Desk equipment available

  • Shoe shine machine

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Catering

One Bar

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine

Business

One Meeting room

  • On site
  • Enclosed outdoor parking
  • Private
  • 40 parking spaces
  • Parking opened 24/7

  • Parking pricing: 12.50 € 12.5 EUR Per day
  • Parking for a month

Services & equipment

  • Intercom

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Parking with security service
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

BAR IBIS

Photo out of - BAR IBIS

Our bar is a friendly meeting place where you can relax whenever you wish.

Bar Type
Bar
Capacity
12
Accessibility
Accessible service
Telephone +32 71 20 60 60

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed
  • Musical Entertainment

Payment

  • Cash
  • Voucher
  • Other

Our bar is a friendly meeting place where you can relax whenever you wish.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  298 reviews

Customer review rating 4.0/5

Cheryl F. Couples - Confirmed reviews ALL

Dear Cheryl, We would like to thank you for taking the time to review your time at our hotel. We’re delighted our team could assist with your transportation needs and that your overall experience was positive. Knowing we contributed to your comfort during your travels is truly rewarding. Moreover, we’re thrilled that you found our central location so convenient. Being steps away from shopping and dining options is a highlight we’re proud to offer our guests. We all hope to have the pleasure of welcoming you again. Best regards, Aline Jonet, General Manager

Customer review rating 2.0/5

Magdalena G. Business - Confirmed reviews ALL

Dear Magdalena, Thank you for taking the time to share your feedback. We sincerely apologize that your experience fell short of your expectations. While all our rooms feature double-glazed windows for sound insulation, we regret any disturbance experienced. Our 24-hour reception team is always available to address immediate concerns, and we are reinforcing our room inspection checks to avoid such oversights going forward. We appreciate your loyalty as an ALL Accor Classic member and take your comments about the elevator and room conditions seriously. These observations help us to maintain our standards during ongoing property evaluations. We hope to be able to welcome you back for an improved stay. Kind regards, Aline Jonet, General Manager

Customer review rating 3.0/5

Hartigan L. Families - Confirmed reviews ALL

Dear L., Thank you for taking the time to share your feedback. We appreciate your kind words about our reception team, cleanliness, breakfast, and comfortable bed. We’re sorry the room decor, facilities, and some common areas didn’t meet your expectations, and we understand your concerns about the lack of a kettle and the surroundings outside. It’s great you valued our location near the train station and the variety on the Accor app. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Aline Jonet, General Manager

Customer review rating 0.5/5

Leevi N. Couples - Confirmed reviews ALL

Dear Leevi, Thank you for taking the time to share details of your recent visit to our hotel. We appreciate your kind words about our reception team. We’re sorry your room comfort, food quality, and cleanliness didn’t meet expectations, and that nearby construction disturbed you. We’re glad the central location worked well for you. We hope to welcome you back in the future. Best regards, Aline Jonet, General Manager

Customer review rating 5.0/5

Victor L. Couples - Confirmed reviews ALL

Dear Victor, We appreciate this positive review of your recent visit. We are delighted to hear that your stay met all expectations for your early morning airport connection. Our hotel takes pride in offering convenient access to Brussels South Charleroi Airport. We particularly appreciate you highlighting your positive experience as a Classic member of our loyalty program. We hope to have the occasion to welcome you back. Best wishes, Aline Jonet, General Manager

Dear Cheryl, We would like to thank you for taking the time to review your time at our hotel. We’re delighted our team could assist with your transportation needs and that your overall experience was positive. Knowing we contributed to your comfort during your travels is truly rewarding. Moreover, we’re thrilled that you found our central location so convenient. Being steps away from shopping and dining options is a highlight we’re proud to offer our guests. We all hope to have the pleasure of welcoming you again. Best regards, Aline Jonet, General Manager

Customer review rating 2.0/5

Magdalena G. Business - Confirmed reviews ALL

I had this hotel booked to sleep for a few hours before catching an early train. The window in my room seemed to be broken, the handle was absent and there was a lot of wind coming from outside. So the room was quite cold despite no AC turned on. Also there was no noise isolation, I was repeatedly woken up by noises on the street: people yelling, motorbikes etc etc. Having only 6h left until my departure I did not have the force to go to ask for a room change. I consider this a terrible service for 110€ for a single person stay, I had the impression that the hotel needed to be urgently renovated because also the elevator reacted very slow and would repeatedly open and close its’ doors before finally moving. This is a pity, I have stayed very often on ibis hotels and always had a good experience, but this was an absolute disaster.

Dear Magdalena, Thank you for taking the time to share your feedback. We sincerely apologize that your experience fell short of your expectations. While all our rooms feature double-glazed windows for sound insulation, we regret any disturbance experienced. Our 24-hour reception team is always available to address immediate concerns, and we are reinforcing our room inspection checks to avoid such oversights going forward. We appreciate your loyalty as an ALL Accor Classic member and take your comments about the elevator and room conditions seriously. These observations help us to maintain our standards during ongoing property evaluations. We hope to be able to welcome you back for an improved stay. Kind regards, Aline Jonet, General Manager

Customer review rating 3.0/5

Hartigan L. Families - Confirmed reviews ALL

Very nice guy at reception and location is great for train station. The rooms are extremely old fashioned -hostel vibes. Clean though but in dire need of upgrading. The hallways need repainting. The area directly outside is grubby and didnt look too safe. The bed was comfortable - lack of a kettle is a big disappointment. Breakfast was really good. I was expecting more from an Accor hotel for €210 per night. €100 would have been a fair price.

Dear L., Thank you for taking the time to share your feedback. We appreciate your kind words about our reception team, cleanliness, breakfast, and comfortable bed. We’re sorry the room decor, facilities, and some common areas didn’t meet your expectations, and we understand your concerns about the lack of a kettle and the surroundings outside. It’s great you valued our location near the train station and the variety on the Accor app. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Aline Jonet, General Manager

Customer review rating 0.5/5

Leevi N. Couples - Confirmed reviews ALL

Bad food, bad bed, terrible sounds from nearby construction site Location good near railwaystation

Dear Leevi, Thank you for taking the time to share details of your recent visit to our hotel. We appreciate your kind words about our reception team. We’re sorry your room comfort, food quality, and cleanliness didn’t meet expectations, and that nearby construction disturbed you. We’re glad the central location worked well for you. We hope to welcome you back in the future. Best regards, Aline Jonet, General Manager

Customer review rating 5.0/5

Victor L. Couples - Confirmed reviews ALL

I just stayed one night to commute to the airport in the early morning.

Dear Victor, We appreciate this positive review of your recent visit. We are delighted to hear that your stay met all expectations for your early morning airport connection. Our hotel takes pride in offering convenient access to Brussels South Charleroi Airport. We particularly appreciate you highlighting your positive experience as a Classic member of our loyalty program. We hope to have the occasion to welcome you back. Best wishes, Aline Jonet, General Manager

Customer review rating 4.5/5

Erik S. Solo - Confirmed reviews ALL

Had a nice stay in basic but comfortable room. The bed was excellent and so was the breakfast. Hotel is conveniently located opposite the train station. Staff also very nice and helpful.

Dear Erik, Thank you for sharing your experience with us. It is wonderful that you had such a great time at ibis Charleroi Centre Gare. We are delighted that you found your accommodation comfortable and enjoyed the quality of your bed. It is fantastic that our breakfast met your expectations and that you appreciated our team’s helpfulness during your visit. Our strategic position directly opposite the train station makes travel convenient for our guests. We hope to welcome you back for another wonderful stay. Kind regards, Aline Jonet, General Manager

Customer review rating 0.5/5

Nick P. Business - Confirmed reviews ALL

The hotel was dirty and bad that we had to check out and find a new place to stay

Dear Nick, Thank you for taking the time to share your feedback. We appreciate your positive remarks about our arrival experience, team service, sustainability efforts, and breakfast offerings. However, we sincerely apologize for the cleanliness issues you encountered and are taking steps to improve our standards. We hope that we may have the occasion to welcome you back for a better experience. Best regards, Aline Jonet, General Manager

Customer review rating 1.0/5

Simon C. Business - Confirmed reviews ALL

My car was broken into parking at the front of the hotel. I was not advised to use the secure parking on my arrival , only after my car was damaged

Dear Simon, Thank you for taking the time to share details of your recent experience. We’re really sorry to hear about what happened to your car and understand how upsetting that must have been. Unfortunately, the areas directly in front of the hotel are not designated parking spaces and are part of the public street. For this reason, we always inform guests on arrival and offer our secure parking lot for €12.50 per night, as we cannot guarantee the safety of vehicles parked elsewhere. That said, we regret if this information did not feel clear to you at the time, and we truly wish this situation had been avoided. Your feedback is important to us, and we will continue to emphasize parking instructions as clearly as possible to prevent similar incidents in the future. We hope to welcome you back for an improved experience. Best regards, Aline Jonet, General Manager

Customer review rating 0.5/5

Michael P. Solo - Confirmed reviews ALL

You may want to teach your employees to actually ask and verify your customer's email addresses instead of entering random email addresses like mine. They fucked up and they're the reason for this negative review. Now remove my email from everything and anything related to your company and do not bother replying until that is 100% done.

Dear Michael, Thank you for your feedback. We’re really sorry to see your negative review. Our management team are in the process of contacting you to clarify any misunderstandings and we will do our best to resolve this matter. Best regards, Aline Jonet, General Manager

Customer review rating 4.0/5

Pedro G. Business - Confirmed reviews ALL

Good service and good breakfast too. Enjoyed it.

Dear Pedro, Thanks for your review. We’re delighted to hear our service and breakfast met your expectations during your business trip. It’s wonderful knowing our team, especially those you mentioned, contributed positively to your stay. However, we sincerely regret the discomfort encountered with your room environment. Our hotel maintains strict non-smoking policies, and we’re investigating this isolated incident to prevent recurrence. Should similar situations arise, our 24-hour reception is always ready to assist immediately. Lastly, we’re glad our central location added convenience to your visit. Your loyalty as a Classic member means a lot, and we hope to welcome you back for an even smoother experience. We hope to have the opportunity to welcome you back. With best wishes for the season, Aline Jonet, General Manager

Customer review rating 5.0/5

Hatem J. Families - Confirmed reviews ALL

Très bon service en general..

Cher Hatem, Mille mercis à vous pour ce retour. Nous sommes ravis que votre séjour à l’ibis Charleroi Centre Gare ait été à la hauteur de vos attentes. Nous serions enchantés de vous recevoir à nouveau très prochainement et nous vous souhaitons de belles fêtes ! Cordialement, Aline Jonet, General Manager

Customer review rating 0.5/5

Cynthia S. Families - Confirmed reviews ALL

As someone traveling to Belgium for the first time and looking for hotel accommodations, this location was extremely disappointing. Please do not let the photos and reviews of this place fool you. Service was poor and the room itself was even more disappointing. We didn’t even stay a night for a four night booking. If you’re traveling to the area, I would recommend looking elsewhere first.

Dear Cynthia, We appreciate that you took the time to review your feedback with us. We’re glad you found our location convenient. We regret your stay didn’t meet expectations and that our 15-Minute Satisfaction Guarantee wasn’t utilized. Our rooms follow strict cleaning protocols, and we’ve reminded housekeeping to ensure linen quality. We hope we have the pleasure of seeing you again in the future.Kindest regards, Aline Jonet, General Manager

Customer review rating 5.0/5

Emma P. Solo - Confirmed reviews ALL

Friendly staff, wonderful, view from the spacious room.

Dear Emma, We appreciate your kind review of your recent stay with us. It is wonderful that you enjoyed your stay at ibis Charleroi Centre Gare. We appreciate you highlighting our team’s welcoming approach and the comfort of your room with its expansive views. Our location near key city attractions makes it convenient for exploring, and we’re glad this enhanced your visit. Should your future travels bring you back, we have spacious rooms ready to welcome you again. We look forward to welcoming you back for another memorable stay in the future. Kind regards, Aline Jonet, General Manager

Customer review rating 4.0/5

Andrew F. Solo - Confirmed reviews ALL

Close to Charleroi Central, trains and metro for sightseeing. The room was well msuntsined 1980’s standard Ibis with some extra power cords for heating, fridge, if needed, and TV; adequate plugs for charging. There are good eating options within 3 blocks although the restaurant u visited warned me of local pickpockets at night: not that I saw!! This is my 4th trip to Charleroi: the area near the station and general sense of safety are greatly improved!!

Dear Andrew, It was a pleasure to receive your kind feedback. We’re delighted you found our location convenient for exploring Charleroi through nearby transport links. It’s wonderful you appreciated the practical room setup with multiple charging options, and that our breakfast offerings exceeded your expectations. We take particular pride in hearing your observations about neighborhood safety improvements, as we continuously collaborate with local authorities to enhance our guests’ experience. We look forward to welcoming you back for another memorable experience. Best wishes, Aline Jonet, General Manager

Customer review rating 3.5/5

Andrew K. Solo - Confirmed reviews ALL

Initial room was unconfortably hot and the only light switch that worked was the one by the bed. The team listened and were able to move me to another room for the remainder of my stay

Dear Andrew. Thank you for taking the time to share your experience with us. We appreciate your recognition of our team’s efforts to resolve the challenges you encountered during your stay. However, we sincerely regret that some aspects of your accommodation did not meet your expectations. Our staff remains available 24/7 to address any maintenance needs through our 15-Minute Satisfaction Guarantee. We hope you were able to enjoy our prime location near Charleroi’s revitalized city center and convenient transport links during your visit. We do hope to welcome you back for an improved experience. Best wishes, Aline Jonet, General Manager

Customer review rating 0.5/5

Burak K. Business - Confirmed reviews ALL

The hotel’s location is definitely a plus , it’s very convenient for reaching both the bus and train stations in a short time. However, unfortunately, that’s where the positive side ends. The rooms have very poor sound insulation; it’s quite disturbing to hear noise from neighboring rooms, especially when trying to sleep. The furniture feels low-quality and basic. For longer stays, the lack of even a small fridge is quite inconvenient. Although cups are provided, no complimentary water is available offering at least bottled water would be a simple but thoughtful gesture that wouldn’t add much to the hotel’s cost. Cleanliness also needs improvement. The curtains were visibly dirty, and I noticed some stains on the bedsheets. Breakfast was another disappointment: the setup was messy, the bread was hard and far from fresh, and most concerningly, food items like bread were left uncovered, attracting flies. Overall, while the location is excellent, the poor room conditions, lack of basic amenities, and unsatisfactory breakfast made my stay quite disappointing. With a bit more attention to cleanliness, comfort, and detail, this place could easily offer a much better guest experience.

Dear Burak, Thank you for taking the time to share your feedback. We’re pleased to read that our central location served you well for accessing Charleroi’s transport hubs during your business trip. However, we sincerely apologize that your experience fell short in several areas. Our team remains committed to addressing feedback through our 15-Minute Satisfaction Guarantee, ensuring immediate resolution of any concerns raised during stays. We’ve noted your observations about room standards and dining options, and will review these aspects with our quality assurance team. We hope to welcome you back for an improved stay in the future. Kind regards, Aline Jonet, General Manager

Customer review rating 5.0/5

Paul C. Solo - Confirmed reviews ALL

The hotel provided a cosy room in an ideal location. I needed a reasonably priced base for my recent train holiday in Belgium; the hotel's location right next to Charleroi's central station was ideal for my daily train day trips around the country. The staff were also extremely friendly.

Dear Paul, It was a pleasure to receive your kind feedback. We’re delighted your stay met expectations for both comfort and convenience. Our team takes pride in maintaining welcoming spaces and providing attentive service. Your mention of our prime location near transport links highlights how we help guests maximise their travel experiences. Booking directly through our platform often unlocks exclusive benefits we’re glad you could enjoy. We look forward to welcoming you back. Best wishes, Aline Jonet, General Manager

Customer review rating 2.0/5

Tatjana D. Couples - Confirmed reviews ALL

Well located, outdated facilities, terrible bed, not enough power sockets

Dear Tatjana, Thank you for taking the time to write a review of your recent stay. We appreciate your recognition of our central location which makes exploring Charleroi particularly convenient for our guests. However, we sincerely apologize that your experience fell short in certain areas. Our team remains available 24/7 to address any concerns and we regret we didn’t have the opportunity to resolve these matters during your stay. We’ve noted your observations about room facilities and online check-in process for internal review, while confirming that power cubes remain available upon request at any hour. We hope we can provide you with an improved stay in the future. Kind regards, Aline Jonet, General Manager

Customer review rating 1.5/5

Amy W. Couples - Confirmed reviews ALL

It was 27 degrees and no Aircon the room was like a sauna, had the window open but the drunks outside 24/7 kept us awake both nights shouting and screaming, they made me uncomfortable to leave the hotel, room was clean and staff were lovely but we wouldn't go back again.

Dear Amy, Thank you for taking the time to share a review. We’re heartened you found the accommodations clean and our team responsive. However, we sincerely apologize that your experience fell short in some areas. We encourage guests to contact our 24-hour reception immediately about any comfort concerns. We hope to have the pleasure of welcoming you back for an improved experience. Kind regards, Aline Jonet, General Manager

Customer review rating 5.0/5

Emir G. Families - Confirmed reviews ALL

All was perfect. Well located, profesional and friendly hotel staff. Clean rooms and teasty breakfast. Back again for shure.

Dear Emir, We thank you for taking the time to review your recent visit. We’re delighted everything met your expectations during your family stay. Our team takes pride in maintaining clean, comfortable rooms and serving breakfast that starts the day right. The convenient location near transport links makes exploring Charleroi effortless for our guests. All of the team very much hope that we will have the chance to see you again very soon. Kind regards, Aline Jonet, General Manager

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