ibis Charleroi Centre Gare 3 stars

Customer review rating (ALL Rating) 4.1/5 818 reviews

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ibis Charleroi Centre Gare - Image 1
ibis Charleroi Centre Gare - Image 2
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Quai Paul Verlaine 12, 6000 CHARLEROI, Belgium

Description

Hotel extras

  • Across from Charleroi station

  • Private parking

  • Located in downtown area

  • 12 minutes from Charleoi Airport

  • Free Wi-Fi

Our accommodation(s)

Hotel location

ibis Charleroi Centre Gare

Quai Paul Verlaine 12
6000 CHARLEROI
Belgium

GPS:50.406318, 4.43907

Telephone
Fax +32 71 70 21 91

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

BAR IBIS

Our bar is a friendly meeting place where you can relax whenever you wish.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  818 reviews

TripAdvisor Rating  3.5/5  579 reviews

Well located, good breakfast, acceptable room.

Customer review rating 3.5/5

Paulo Business - Confirmed reviews ALL

Well located, good breakfast, acceptable room. Two things to signal for improvement: 1 - The air-conditioning didn't work well. It was too hot in the room, and I was not able to bring the temperature down. Air was coming out of it, but not really cold. The next day, the ladies making up the rooms were also saying that all the hotel was too hot, and it was hard to work under such conditions. 2 - The sliding door of the parking didn't work well. We were two cars waiting to enter, and the door got stuck a number of times. It took us 5 minutes to finally enter the parking lot.

Good stay

Customer review rating 4.0/5

Jodie S. Friends - Confirmed reviews ALL

I always stay here as I know ther service and cleanliness is always good.

Dear Jodie, Thank you for such a positive review. We are delighted that you enjoyed the service and cleanliness during your stay at ibis Charleroi Centre Gare, ensuring these aspects consistently meet our guests' expectations is a top priority for us. Our 24-hour reception is always ready to assist with any needs, and we take great pride in maintaining the highest standards of hygiene, with our linens being washed in a hypoallergenic process, as part of our commitment to providing a comfortable and clean environment. It would be our pleasure to have you return on another occasion. Very best wishes, Christophe Artels, Hotel Manager

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TripAdvisor rating 1.0/5

m g Friends getaway - TripAdvisor review

The only advantage of this hotel is its location. Otherwise, although smoking is not allowed on the premises we were inhaling cigarettes fume the whole night through our room door. Were the smoke alarm detectors working? I doubt it. We have been to many of Ibis hotels but IBIS Charleroi is dated and the worst! Marlene

Dear Guest, Thank you for sharing a review. We are pleased to hear that you found our location convenient for your needs. However, we regret to hear about your experience with cigarette smoke during your stay. Our hotel is committed to providing a smoke-free environment and we are concerned about any incidents that contradict our policy. Please rest assured that our smoke alarm detectors are regularly checked for functionality to ensure the safety and comfort of our guests. Your comments regarding the hotel's condition have also been noted. While the character of our hotel is reflected in its heritage, we constantly strive to maintain and improve our facilities to meet the expectations of our guests. We hope you will return for an improved experience in the future. Kind regards, Christophe Artels, Hotel Manager

well located

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

smooth

Dear Guest, Thank you for taking the time to review your stay. It is gratifying to know that our hotel's location contributed positively to your experience. We pride ourselves on being situated conveniently for our guests' ease and comfort. We are also pleased that the overall smoothness of your stay met your expectations and that you felt well taken care of by our team. We are looking forward to welcoming you again. All the best! Christophe Artels, Hotel Manager

GOOD LOCATION

Customer review rating 4.0/5

Jana Solo - Confirmed reviews ALL

I loved location, hotel is cosy , bed is good. A receptionist was helpfull and nice, but his instructions could be given less matter-of-factly or more clearly.

Dear Jana, We would like to thank you for this review about your recent experience in our hotel. We are delighted to hear that you found our location convenient and our hotel ambiance to be cosy. It is also gratifying to know that the quality of our beds contributed positively to your experience at ibis Charleroi Centre Gare. We regret if the instructions provided by our receptionist appeared unclear or were delivered in a manner that did not meet your expectations. We continually strive for clarity and warmth in our communications, and your feedback is invaluable in helping us improve our service. It is our aim to ensure that each interaction with our staff is both helpful and informative, and we will certainly take your comments into consideration for future training. We hope to welcome you back. Best wishes, Christophe Artels, Hotel Manager

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Other web-users rate our hotel

  • 728 reviews 8.9/10 Location
  • 800 reviews 4.9/10 Room
  • 552 reviews 8.8/10 Service
  • 23 reviews 7.1/10 WiFi
  • 456 reviews 3.7/10 Comfort
  • 304 reviews 5.4/10 Cleanliness
  • 274 reviews 7.8/10 Breakfast
  • 167 reviews 4.1/10 Value

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