ibis Charleroi Centre Gare 3 stars

Customer review rating (ALL Rating) 4.1/5 746 reviews

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ibis Charleroi Centre Gare - Image 1
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Quai Paul Verlaine 12, 6000 CHARLEROI, Belgium

Description

Hotel extras

  • Across from Charleroi station

  • Private parking

  • Located in downtown area

  • 12 minutes from Charleoi Airport

  • Free Wi-Fi

Our accommodation(s)

Hotel location

ibis Charleroi Centre Gare

Quai Paul Verlaine 12
6000 CHARLEROI
Belgium

GPS:50.406318, 4.43907

Telephone
Fax +32 71 70 21 91

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

BAR IBIS

Our bar is a friendly meeting place where you can relax whenever you wish.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  746 reviews

TripAdvisor Rating  3.5/5  579 reviews

Broken air con, room full of spiders

Customer review rating 0.5/5

Nik Couples - Confirmed reviews ALL

The air con wasn’t working and it was really hot. We stayed here at the start and the end of our holiday with a trip to Brussels in between. The night we returned was the worst night, although the bedding had been changed and the room was turned around no one had cleaned the window which was home to quite a few large spiders. They were running across the ceiling all night and making webs. So I didn’t sleep. I spoke to the man on reception and he was very rude, I mentioned that we had an accor group membership and he said he didn’t know what that was. I was hoping he might move us to a partner hotel. It was an awful room, opposite a really dirty emegency exit stairwell. There was a razor in the shower from the person who stayed before us. There was shampoo in the handwash holder. We know it’s cheap, but the spider’s were unacceptable.

Dear Nik, Thank you for taking the time to share your feedback. We are sorry that your stay did not fully meet your expectations. Our goal is to provide a comfortable and pleasant experience for all of our guests, and it is clear that we fell short in your case. We understand the discomfort that unwanted guests such as spiders can cause, and we maintain strict housekeeping protocols to prevent such occurrences. It is concerning to hear about the state of your room upon arrival, and we will be reviewing our cleaning procedures to ensure this is an isolated incident. Moreover, we acknowledge the importance of a fully functional air conditioning system, especially during warmer periods, and regret that this was not the case for you. Additionally, the upkeep and presentation of all aspects of our rooms, including the emergency exit stairwell, are of utmost importance to us, and we will certainly address the issues you've highlighted. We also regret to hear about the unsatisfactory interaction with our reception staff. Providing courteous and professional service is a cornerstone of our hospitality values, and we take your comments very seriously as we strive to ensure a pleasant stay for every guest. Finally, we value our ALL – Accor Live Limitless loyalty programme members and apologize for any lack of recognition you felt during your stay. We aim to provide our members with the benefits and recognition they deserve, and we will reinforce the importance of this with our team. Nonetheless, we would like to point out that ibis Charleroi Centre Gare is ideally situated with access to a variety of local attractions and amenities, ensuring that our guests can enjoy the best of our location. Our commitment to customer satisfaction includes offering 24-hour reception and bar services, as well as a variety of room amenities to enhance the comfort of your stay. We hope we can provide you with an improved stay in the future. Kind regards, Christophe Artels, Hotel Manager

Good Value

Customer review rating 3.5/5

Wally1 Families - Confirmed reviews ALL

Good value room, in great location for train station in Charleroi. No thrills and spills but does what it says on the can

Dear Wally, Thank you for taking the time to share your feedback. We are pleased that you found our rooms to be of good value and appreciated our proximity to the train station, offering convenience for your travels. However, we apologize for certain aspects of your stay falling short of your expectations. It is our goal to provide seamless service; hence, we regret to hear about the inconvenience caused by the check-in process and the appearance of our hotel. While our decor reflects the ibis brand's commitment to simplicity and functionality, we understand that an updated atmosphere can enhance the guest experience. We also note your comment on ease of access and will continue to seek ways to make our guests' arrival and navigation within the hotel as smooth as possible. Nonetheless, it is great to see that you recognize the excellent location of our hotel, not only for its accessibility to transport options but also for being centrally positioned to enjoy the attractions of Charleroi. Our dynamic city is continually evolving, and we are excited to be a part of its transformation. We hope to welcome you back. Best wishes, Christophe Artels, Hotel Manager

Well located, good breakfast, acceptable room.

Customer review rating 3.5/5

Paulo Business - Confirmed reviews ALL

Well located, good breakfast, acceptable room. Two things to signal for improvement: 1 - The air-conditioning didn't work well. It was too hot in the room, and I was not able to bring the temperature down. Air was coming out of it, but not really cold. The next day, the ladies making up the rooms were also saying that all the hotel was too hot, and it was hard to work under such conditions. 2 - The sliding door of the parking didn't work well. We were two cars waiting to enter, and the door got stuck a number of times. It took us 5 minutes to finally enter the parking lot.

Dear Paulo, Thank you for sharing your review. We are delighted that you enjoyed the breakfast offered at our hotel. Our guests often tell us how much they appreciate the variety and quality of the food we provide, including the hot buffet with bacon, beans, tomato sauce, scrambled eggs, and the cold options like pastries, meats, and cheeses, as well as freshly squeezed orange juice. However, we apologize for the inconvenience you experienced with the air conditioning and the parking door. We understand that a comfortable room temperature is essential, and we regret that the air conditioning did not provide the coolness required. Additionally, we note your comments on the delay caused by the parking door and will be having our maintenance team promptly look into these matters. Our team aims to provide friendly and efficient service and is always willing to go above and beyond to ensure our guests have the best experience possible. Nevertheless, we are pleased that you found our location to be advantageous. Being situated in the city center, close to major attractions and the new Rive Gauche shopping center, our hotel provides guests with convenient access to the best of Charleroi. We hope to welcome you back. Best wishes, Christophe Artels, Hotel Manager

Good stay

Customer review rating 4.0/5

Jodie S. Friends - Confirmed reviews ALL

I always stay here as I know ther service and cleanliness is always good.

Dear Jodie, Thank you for such a positive review. We are delighted that you enjoyed the service and cleanliness during your stay at ibis Charleroi Centre Gare, ensuring these aspects consistently meet our guests' expectations is a top priority for us. Our 24-hour reception is always ready to assist with any needs, and we take great pride in maintaining the highest standards of hygiene, with our linens being washed in a hypoallergenic process, as part of our commitment to providing a comfortable and clean environment. It would be our pleasure to have you return on another occasion. Very best wishes, Christophe Artels, Hotel Manager

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TripAdvisor rating 1.0/5

m g Friends getaway - TripAdvisor review

The only advantage of this hotel is its location. Otherwise, although smoking is not allowed on the premises we were inhaling cigarettes fume the whole night through our room door. Were the smoke alarm detectors working? I doubt it. We have been to many of Ibis hotels but IBIS Charleroi is dated and the worst! Marlene

Dear Guest, Thank you for sharing a review. We are pleased to hear that you found our location convenient for your needs. However, we regret to hear about your experience with cigarette smoke during your stay. Our hotel is committed to providing a smoke-free environment and we are concerned about any incidents that contradict our policy. Please rest assured that our smoke alarm detectors are regularly checked for functionality to ensure the safety and comfort of our guests. Your comments regarding the hotel's condition have also been noted. While the character of our hotel is reflected in its heritage, we constantly strive to maintain and improve our facilities to meet the expectations of our guests. We hope you will return for an improved experience in the future. Kind regards, Christophe Artels, Hotel Manager

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Other web-users rate our hotel

  • 724 reviews 9/10 Location
  • 804 reviews 4.7/10 Room
  • 544 reviews 8.8/10 Service
  • 18 reviews 8.5/10 WiFi
  • 468 reviews 3.4/10 Comfort
  • 301 reviews 5.3/10 Cleanliness
  • 267 reviews 8/10 Breakfast
  • 161 reviews 4.2/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.