ibis Charleroi Centre Gare 3 stars

Customer review rating (ALL Rating) 3.8/5 372 reviews

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ibis Charleroi Centre Gare - Image 1
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Quai Paul Verlaine 12, 6000 CHARLEROI, Belgium

Description

Hotel extras

  • Across from Charleroi station

  • Private parking

  • Located in downtown area

  • 12 minutes from Charleoi Airport

  • Free Wi-Fi

Our accommodation(s)

Hotel location

ibis Charleroi Centre Gare

Quai Paul Verlaine 12
6000 CHARLEROI
Belgium

GPS:50.406318, 4.43907

Telephone
Fax +32 71 70 21 91

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

BAR IBIS

Our bar is a friendly meeting place where you can relax whenever you wish.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  372 reviews

TripAdvisor Rating  3.5/5  590 reviews

Customer review rating 0.5/5

Cynthia S. Families - Confirmed reviews ALL

As someone traveling to Belgium for the first time and looking for hotel accommodations, this location was extremely disappointing. Please do not let the photos and reviews of this place fool you. Service was poor and the room itself was even more disappointing. We didn’t even stay a night for a four night booking. If you’re traveling to the area, I would recommend looking elsewhere first.

Dear Cynthia, We appreciate that you took the time to review your feedback with us. We’re glad you found our location convenient. We regret your stay didn’t meet expectations and that our 15-Minute Satisfaction Guarantee wasn’t utilized. Our rooms follow strict cleaning protocols, and we’ve reminded housekeeping to ensure linen quality. We hope we have the pleasure of seeing you again in the future.Kindest regards, Aline Jonet, General Manager

Customer review rating 5.0/5

Emma P. Solo - Confirmed reviews ALL

Friendly staff, wonderful, view from the spacious room.

Dear Emma, We appreciate your kind review of your recent stay with us. It is wonderful that you enjoyed your stay at ibis Charleroi Centre Gare. We appreciate you highlighting our team’s welcoming approach and the comfort of your room with its expansive views. Our location near key city attractions makes it convenient for exploring, and we’re glad this enhanced your visit. Should your future travels bring you back, we have spacious rooms ready to welcome you again. We look forward to welcoming you back for another memorable stay in the future. Kind regards, Aline Jonet, General Manager

Customer review rating 4.0/5

Andrew F. Solo - Confirmed reviews ALL

Close to Charleroi Central, trains and metro for sightseeing. The room was well msuntsined 1980’s standard Ibis with some extra power cords for heating, fridge, if needed, and TV; adequate plugs for charging. There are good eating options within 3 blocks although the restaurant u visited warned me of local pickpockets at night: not that I saw!! This is my 4th trip to Charleroi: the area near the station and general sense of safety are greatly improved!!

Dear Andrew, It was a pleasure to receive your kind feedback. We’re delighted you found our location convenient for exploring Charleroi through nearby transport links. It’s wonderful you appreciated the practical room setup with multiple charging options, and that our breakfast offerings exceeded your expectations. We take particular pride in hearing your observations about neighborhood safety improvements, as we continuously collaborate with local authorities to enhance our guests’ experience. We look forward to welcoming you back for another memorable experience. Best wishes, Aline Jonet, General Manager

Customer review rating 3.5/5

Andrew K. Solo - Confirmed reviews ALL

Initial room was unconfortably hot and the only light switch that worked was the one by the bed. The team listened and were able to move me to another room for the remainder of my stay

Dear Andrew. Thank you for taking the time to share your experience with us. We appreciate your recognition of our team’s efforts to resolve the challenges you encountered during your stay. However, we sincerely regret that some aspects of your accommodation did not meet your expectations. Our staff remains available 24/7 to address any maintenance needs through our 15-Minute Satisfaction Guarantee. We hope you were able to enjoy our prime location near Charleroi’s revitalized city center and convenient transport links during your visit. We do hope to welcome you back for an improved experience. Best wishes, Aline Jonet, General Manager

Customer review rating 0.5/5

Burak K. Business - Confirmed reviews ALL

The hotel’s location is definitely a plus , it’s very convenient for reaching both the bus and train stations in a short time. However, unfortunately, that’s where the positive side ends. The rooms have very poor sound insulation; it’s quite disturbing to hear noise from neighboring rooms, especially when trying to sleep. The furniture feels low-quality and basic. For longer stays, the lack of even a small fridge is quite inconvenient. Although cups are provided, no complimentary water is available offering at least bottled water would be a simple but thoughtful gesture that wouldn’t add much to the hotel’s cost. Cleanliness also needs improvement. The curtains were visibly dirty, and I noticed some stains on the bedsheets. Breakfast was another disappointment: the setup was messy, the bread was hard and far from fresh, and most concerningly, food items like bread were left uncovered, attracting flies. Overall, while the location is excellent, the poor room conditions, lack of basic amenities, and unsatisfactory breakfast made my stay quite disappointing. With a bit more attention to cleanliness, comfort, and detail, this place could easily offer a much better guest experience.

Dear Burak, Thank you for taking the time to share your feedback. We’re pleased to read that our central location served you well for accessing Charleroi’s transport hubs during your business trip. However, we sincerely apologize that your experience fell short in several areas. Our team remains committed to addressing feedback through our 15-Minute Satisfaction Guarantee, ensuring immediate resolution of any concerns raised during stays. We’ve noted your observations about room standards and dining options, and will review these aspects with our quality assurance team. We hope to welcome you back for an improved stay in the future. Kind regards, Aline Jonet, General Manager

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Other web-users rate our hotel

  • 676 reviews 8.7/10 Location
  • 826 reviews 4.1/10 Room
  • 496 reviews 8.4/10 Service
  • 14 reviews 7.8/10 WiFi
  • 460 reviews 3.5/10 Comfort
  • 307 reviews 4/10 Cleanliness
  • 253 reviews 6.6/10 Breakfast
  • 184 reviews 2.4/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.