ibis Charleroi Centre Gare 3 stars

Customer review rating (ALL Rating) 4.1/5 891 reviews

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Description

Hotel extras

  • Across from Charleroi station

  • Private parking

  • Located in downtown area

  • 12 minutes from Charleoi Airport

  • Free Wi-Fi

Our accommodation(s)

Hotel location

ibis Charleroi Centre Gare

Quai Paul Verlaine 12
6000 CHARLEROI
Belgium

GPS:50.406318, 4.43907

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

BAR IBIS

Our bar is a friendly meeting place where you can relax whenever you wish.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  891 reviews

TripAdvisor Rating  3.5/5  578 reviews

A lot errors during my check in

Customer review rating 0.5/5

Alex Business - Confirmed reviews ALL

I paid for 3 nights and the man at the counter just booked 2 nights. I asked to get the bill directly but he told me it was impossible, he said I will receive it when I leave. Fortunately two days after I asked again other colleagues and it's at that moment they realised the mistakes of the 1st man. They were not surprised, this man used to make a lot of mistakes and seems a liar. It bring me some stress. On top of that I don't get fidelity points for my third nights...

Dear Alexandre, Thank you for taking the time to share your feedback. We are truly sorry to hear about the inconvenience you faced during the check-in process. We strive to ensure a smooth and welcoming start to your stay, and it seems we fell short in this instance. The situation you described is not reflective of our usual standard of service. We understand that the loyalty points for your stay are important, and we regret the oversight that led to the points for your third night not being credited as expected. The issues you've highlighted have been taken seriously, and we are reviewing our training procedures to prevent such situations from recurring. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Ovidiu Chitas, General Manager

Perfect stay

Customer review rating 5.0/5

T Business - Confirmed reviews ALL

Perfect location (close to the train station), quiet and clean room. All in all, it was a very nice experience.

Dear Guest, Thank you for this great review. We're delighted to hear that you enjoyed the quietness and cleanliness of your room and found our location to be perfect for your needs. It is our pleasure to provide a comfortable and serene environment for our guests. Your kind words about our receptionist are greatly appreciated; our team is dedicated to offering warm and efficient service at all times. We look forward to welcoming you back. Best regards, Ovidiu Chitas, General Manager

very good stay

Customer review rating 5.0/5

Izaak V. D. Z. Solo - Confirmed reviews ALL

excellent

Dear Izaak, Thank you for your positive review. We're delighted to hear that you had a very good stay and found it to be excellent. We take great pride in our commitment to customer satisfaction, and it's rewarding to know that our efforts are resonating with our guests. Regarding your comment on the bacon, we appreciate this feedback as it helps us understand our guests' preferences and allows us to continuously improve our breakfast offerings. Please rest assured that we are attentive to all comments that can enhance our guests' experience. We look forward to welcoming you again soon. Best wishes, Ovidiu Chitas, General Manager

Friendly staff

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Good location, free parking space for the night, nice and friendly people at the reception

Dear Guest, Thanks for taking the time to review your stay at our hotel. We're delighted to hear that our staff made a positive impression and that you appreciated our convenient location. Regarding the complimentary parking, we're glad you found this amenity useful, although I must clarify that our private parking is available at a fee and cannot be reserved in advance. We apologize for any misunderstanding and appreciate your acknowledgment of our welcoming reception team. We hope that you will return in the future. Best regards, Ovidiu Chitas, General Manager

Very nice receptionist staff

Customer review rating 4.5/5

Abdel-rahman R. A. Solo - Confirmed reviews ALL

Very friendly and they want to help

Dear Abdel-Rahman Rahman. Thank you for taking the time to share your experience with us. It's wonderful to hear that our reception staff made such a positive impression with their friendly and helpful demeanor. We strive to assist our guests in any way we can, and it's affirming to know that our efforts are noticed. Please rest assured that the satisfaction of our guests is our top priority, and we're glad that our commitment to service shone through during your visit. Thank you again. We look forward to welcoming you back soon. Kind regards, Ovidiu Chitas, General Manager

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Other web-users rate our hotel

  • 760 reviews 8.9/10 Location
  • 827 reviews 4.5/10 Room
  • 593 reviews 9.1/10 Service
  • 26 reviews 5.8/10 WiFi
  • 480 reviews 3.3/10 Comfort
  • 317 reviews 5.1/10 Cleanliness
  • 308 reviews 8/10 Breakfast
  • 170 reviews 2/10 Amenities

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