Mercure Namur Hotel 4.5 stars

Customer review rating (ALL Rating) 4.6/5 2,266 reviews

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Mercure Namur Hotel - Image 1
Mercure Namur Hotel - Image 2
Mercure Namur Hotel - Image 3
Mercure Namur Hotel - Image 4
Avenue Baron de Moreau 1, 5000 NAMUR, Belgium

Description

Hotel extras

  • The hotel and adjoining casino, is centrally located next to the river Meuse and the Citadel.

  • A variety of in-house entertainment, including the famous Grand Casino de Namur.

  • Free access to the wellness center. The facilities include a hammam, sauna and jacuzzi

  • A VIP meeting room with large terrace, private bar and breathtaking views over the river.

  • Unique restaurant, panaramic bar and variety of elegant and well-appointed event spaces.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic Room, citadel view - 2 single beds

Photo out of - Classic Room, citadel view - 2 single beds

Room with 2 single bed. Free WiFi, safe, coffee and Tea making facilities and bathroom with shower.

  • Views:

    Forest view

Max. number of persons
2
Area
From 23 m² / 247 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Drink vending machine
  • Ice Machine
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
  • 2 pers. max
  • 23 m² / 247 sq ft
  • Bedding 2 x Single bed(s)
  • Views: Forest view
See availabilities

Room with 1 double bed. View on the river. Free WiFi, safe, coffee and Tea making facilities and bathroom with shower.

  • Views:

    River side

Max. number of persons
2
Area
From 23 m² / 247 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Drink vending machine
  • Ice Machine
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Room with 2 single bed. View on the river. Free WiFi, safe, coffee and Tea making facilities and bathroom with shower.

  • Views:

    River side

Max. number of persons
2
Area
From 23 m² / 247 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Drink vending machine
  • Ice Machine
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Room with 1 double bed. View on the river and privileged access to the terrace. Free WiFi, safe, coffee and Tea making facilities and bathroom with shower.

  • Views:

    River side

Max. number of persons
2
Area
From 23 m² / 247 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Drink vending machine
  • Ice Machine
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Room with 1 double bed. Free WiFi, safe, coffee and Tea making facilities and bathroom with Bubble bath.

  • Views:

    Forest view

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Drink vending machine
  • Ice Machine
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Suite

Junior suite, balneo bathtub, access to the terrace and river view - 1 king-size bed

Photo out of - Junior suite, balneo bathtub, access to the terrace and river view - 1 king-size bed

Room with 1 double bed of 30m2. View on the river and privileged access to the terrace. Free WiFi, safe, coffee and Tea making facilities and bathroom with Bubble bath.

  • Views:

    River side

Max. number of persons
2
Area
From 30 m² / 322 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Drink vending machine
  • Ice Machine
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Jacuzzi/Whirlpool bath
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Namur Hotel

Avenue Baron de Moreau 1
5000 NAMUR
Belgium

GPS:50.45664, 4.86243

Telephone
Fax +32000000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 100 rooms
  • 2 rooms for people with reduced mobility
  • 5 connecting rooms
  • 100 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

  • English
  • French
  • Dutch

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Laundry / Valet Services Additional charge
  • Pressing Additional charge

Entertainment

  • Casino

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Plugs and converters available on desks Additional charge
  • Headphones Additional charge

Iron

  • Iron at reception

Currency exchange

  • Currency exchange

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Business

9 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff
  • Business center is wheelchair accessible
  • Business center with support staff

Well-being

Spa Resort Namur by Cinq Mondes

  • On site

Sports and leisure

Football

  • Nearby

Golf Additional charge

  • Nearby

Squash court

  • Nearby

Pedal boat

  • Nearby

Athletics stadium

  • Nearby

Kayaking Additional charge

  • Nearby

Jogging track

  • Nearby

Water-skiing

  • Nearby

Bowling

  • Nearby

Boat excursions Additional charge

  • Nearby

Table tennis

  • Nearby

Tennis

  • Nearby

Bike rack facilities

  • Nearby

Miniature golf

  • Nearby
  • On site
  • Outdoor parking
  • Public
  • 130 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.89 m / 6.23 ft

  • Parking pricing: 30.00 € 30 EUR Per day

Services & equipment

  • Electric car recharging units 3,7 kVA

Security

  • Well-lit parking

LA CARTE DU ROI

Photo out of - LA CARTE DU ROI

The bar and restaurant offer modern surrounds with a casual lounge style. We focus on fresh, locally sourced ingredients and familiar flavour combinations with a bit of a twist.

Cooking style
French
Capacity
105
Accessibility
Accessible service
5000 Namur, Belgium
Telephone +32 2 643 50 02

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Accommodate food

  • Children menu
  • Light menu
  • Gluten-free menu
  • Salt-free menu
  • Vegetarian menu

The bar and restaurant offer modern surrounds with a casual lounge style. We focus on fresh, locally sourced ingredients and familiar flavour combinations with a bit of a twist.

TBC

Centre Technogym

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,266 reviews

Customer review rating 5.0/5

Frederick D. Business - Confirmed reviews ALL

Dear Frederick D., Thank you for your kind words regarding our friendly staff and convenient location. We are pleased to hear that you enjoyed your stay and your meal at our restaurant. We look forward to welcoming you back for another visit. Best regards, Mercure Namur Hotel

Customer review rating 4.5/5

Gavin R. T. J. Families - Confirmed reviews ALL

Dear Gavin R. T. J., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Namur Hotel. We are delighted to hear that you found your overnight experience comfortable and enjoyable, and we appreciate your kind words about our reception staff and restaurant team. It is always rewarding to know that our efforts to create a welcoming environment for families are recognized. However, I sincerely regret to learn that your breakfast experience did not meet the high standards we strive to maintain. Your observations regarding the service and the management of breakfast items will be shared with our food and beverage team. We take such feedback seriously as it helps us to identify areas for improvement. We are grateful for your understanding and are pleased that you would consider returning in the future. We hope to provide you with a seamless experience throughout your stay the next time you visit. Best regards, Mercure Namur Hotel

Customer review rating 4.0/5

Santino R. E. L. Solo - Confirmed reviews ALL

Dear Santino R. E. L., Thank you for your positive feedback. We are delighted to hear that you had a relaxed stay with us. Your satisfaction is important to us, and we hope to welcome you back to Mercure Namur Hotel in the future. Best regards, Mercure Namur Hotel

Customer review rating 4.0/5

Joris V. E. Solo - Confirmed reviews ALL

Dear Joris V. E., Thank you for your kind words regarding our friendly staff and comfortable accommodations. We are delighted to hear that your stays with us have been enjoyable. Your satisfaction is our priority, and we look forward to welcoming you back again soon. Best regards, Mercure Namur Hotel

Customer review rating 4.5/5

Dario D. Business - Confirmed reviews ALL

Dear Dario D., Thank you for your kind words regarding your recent stay at Mercure Namur Hotel. We are delighted to hear that you found the room clean and comfortable, enjoyed the food, and appreciated our staff's service as well as the complimentary spa and gym facilities. Best regards, Mercure Namur Hotel

Dear Frederick D., Thank you for your kind words regarding our friendly staff and convenient location. We are pleased to hear that you enjoyed your stay and your meal at our restaurant. We look forward to welcoming you back for another visit. Best regards, Mercure Namur Hotel

Customer review rating 4.5/5

Gavin R. T. J. Families - Confirmed reviews ALL

Our overnight stay at this hotel was extremely comfortable and, for the most part, a thoroughly enjoyable experience. The reception staff were exceptionally welcoming, helpful and wonderfully child-friendly. Our five-year-old absolutely loved the way they interacted with him, which made him feel especially welcome. The beds were wonderfully comfortable, and the room was equipped with everything we could possibly need. I must also give special praise to the restaurant and kitchen staff, who went out of their way to accommodate our off-menu requests, even liaising with the breakfast kitchen on our behalf to make the necessary arrangements. Such excellent and thoughtful room service! The only reason I awarded 9 out of 10 rather than a perfect score was our experience at breakfast. The breakfast itself was excellent, but unfortunately the service fell well short of the otherwise high standards we had experienced throughout the hotel. At around 8.30 am, two young ladies working behind the bar appeared rather disengaged from their duties and considerably more interested in chatting to one another than in ensuring that the breakfast service ran smoothly. The pancake machine needed attention, croissants and other items were running out, tables remained uncleared, and the fresh milk needed replenishing. The bar area had begun to resemble a dumping ground, with guests placing their used dishes there, which the staff then simply added to. What was particularly disappointing was the complete lack of initiative. Rather than keeping an eye on what needed doing and attending to things proactively, the staff seemed content to wait until guests approached them. Even then, their responses were curt, to say the least, leaving one feeling more like an inconvenience than a welcome guest. Such a shame, particularly as the rest of the hotel team had demonstrated such warmth, professionalism and genuine hospitality. Despite this disappointing final impression, we thoroughly enjoyed our stay and would happily return. It would simply be lovely to see the same excellent standards of service carried through to breakfast.

Dear Gavin R. T. J., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Namur Hotel. We are delighted to hear that you found your overnight experience comfortable and enjoyable, and we appreciate your kind words about our reception staff and restaurant team. It is always rewarding to know that our efforts to create a welcoming environment for families are recognized. However, I sincerely regret to learn that your breakfast experience did not meet the high standards we strive to maintain. Your observations regarding the service and the management of breakfast items will be shared with our food and beverage team. We take such feedback seriously as it helps us to identify areas for improvement. We are grateful for your understanding and are pleased that you would consider returning in the future. We hope to provide you with a seamless experience throughout your stay the next time you visit. Best regards, Mercure Namur Hotel

Customer review rating 4.0/5

Santino R. E. L. Solo - Confirmed reviews ALL

Relaxed

Dear Santino R. E. L., Thank you for your positive feedback. We are delighted to hear that you had a relaxed stay with us. Your satisfaction is important to us, and we hope to welcome you back to Mercure Namur Hotel in the future. Best regards, Mercure Namur Hotel

Customer review rating 4.0/5

Joris V. E. Solo - Confirmed reviews ALL

It is always a pleasure to stay at teh Hotel. Very friendley personel & pleasant rooms

Dear Joris V. E., Thank you for your kind words regarding our friendly staff and comfortable accommodations. We are delighted to hear that your stays with us have been enjoyable. Your satisfaction is our priority, and we look forward to welcoming you back again soon. Best regards, Mercure Namur Hotel

Customer review rating 4.5/5

Dario D. Business - Confirmed reviews ALL

room clean and comfortable, good food, great service from the staff, nice complimentary spa and little gym

Dear Dario D., Thank you for your kind words regarding your recent stay at Mercure Namur Hotel. We are delighted to hear that you found the room clean and comfortable, enjoyed the food, and appreciated our staff's service as well as the complimentary spa and gym facilities. Best regards, Mercure Namur Hotel

Customer review rating 4.5/5

Torben K. K. Business - Confirmed reviews ALL

Clean rooms - happy staff

Dear Torben K. K., Thank you for your kind words regarding the cleanliness of our rooms and the happiness of our staff. It is gratifying to know that you had a positive experience during your stay. We look forward to welcoming you back in the future. Best regards, Mercure Namur Hotel

Customer review rating 4.5/5

Mark P. F. Business - Confirmed reviews ALL

Great stay

Dear Mark P. F., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed the service and had a great experience at our hotel. Your feedback is greatly appreciated and motivates our team to continue providing excellent hospitality. Best regards, Mercure Namur Hotel

Customer review rating 3.0/5

John B. Families - Confirmed reviews ALL

Disappointed that the view of the river from our room terrace was limited. Food was good but self service breakfast wasn’t.

Dear John B., Thank you for sharing your feedback. We regret to hear that the view from your room did not meet your expectations and that you found our breakfast service lacking. Your comments are valuable, and we will consider them for future improvements. Best regards, Mercure Namur Hotel

Customer review rating 0.5/5

Ian G. Friends - Confirmed reviews ALL

Generally the hotel was fine however the low rating is due to the fact that due to excessive loud music and shouting it was not possible to get any sleep until the noisy function finished at 2am! This is totally unacceptable as I had chosen the hotel as a stop over for a long journey home from Munich to Leicester in the UK. The main priority was to get an early night and a good night's sleep before the long journey. I would therefore be grateful if you would consider refunding the cost of the stay.

Dear Ian G., Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the disturbances you experienced due to noise from a function that extended late into the night. We understand how crucial a restful night is, especially during long journeys. Your comfort is a priority, and we regret that we fell short in this instance. While we strive to maintain a pleasant environment for all our guests, we acknowledge that excessive noise can be disruptive. We appreciate your understanding and hope you consider giving us another chance in the future to provide a more enjoyable experience. Goodbye, Mercure Namur Hotel

Customer review rating 4.0/5

Ralph W. Couples - Confirmed reviews ALL

The hotel was fine although I did complain at reception that the hangers in the room were no good for trousers and there was no other place to store clothes. The receptionist told us where to park to avoid paying for parking which was good. Food and service in the restaurant were good. We had a bit of noise - an argument outside the hotel at 3am probably related to the casino. Would stay again.

Dear Ralph W., Thank you for your feedback regarding your recent stay at Mercure Namur Hotel. We are pleased to hear that you appreciated our convenient location and enjoyed the food and service in our restaurant. Your comments about the hangers and noise have been noted, as we continuously strive to enhance our guests' experiences. We are glad that our staff was able to assist you with parking options. It would be a pleasure to welcome you back in the future. Best regards, Mercure Namur Hotel

Customer review rating 4.0/5

Mario G. M. F. Couples - Confirmed reviews ALL

Top location and good breakfast altough reception could be more friendly towards customers.

Dear Mario G. M. F., Thank you for your positive feedback regarding our location and breakfast offerings. We appreciate your comments about the reception staff and will continue to emphasize the importance of friendliness in our service. Best regards, Mercure Namur Hotel

Customer review rating 2.5/5

Annie G. Couples - Confirmed reviews ALL

I booked a room with a river view. What I got was partial river view and a large roof area.

Dear Annie G., Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the discrepancy between your expectations and the room you received. We value your comments and will take them into consideration as we strive to enhance our guests' experiences. Best regards, Mercure Namur Hotel

Customer review rating 5.0/5

Thompson T. I. C. Couples - Confirmed reviews ALL

Great location, the river view was wonderful, breakfast excellent and the reception staff (especially Frank) were friendly and helpful.

Dear C., Thank you very much for your kind review! We are delighted that you enjoyed our great location, the beautiful river view, and our breakfast. We will be sure to share your lovely comments with Frank and the reception team. We look forward to welcoming you back soon! Chloe for the mercure Namur

Customer review rating 5.0/5

Maria V. Business - Confirmed reviews ALL

I had a very pleasant stay at Mercure Hotel in Namur. The hotel was comfortable, clean, and welcoming, and the staff were friendly and helpful throughout my stay. I really enjoyed the atmosphere and the convenient location. Overall, it was a lovely experience, and I would be happy to stay here again.

Dear Maria, Many thanks for this lovely review and for your excellent feedback! We are delighted to hear that you had a pleasant stay at the Mercure Namur and that you appreciated the comfort, cleanliness and hospitality of our hotel. We are particularly pleased by your kind words about our team. We are also delighted that the atmosphere and our location contributed to the success of your stay. It would be a real pleasure to welcome you back on your next visit to Namur! Chloe for reception Team

Customer review rating 5.0/5

Gulshen H. N. Couples - Confirmed reviews ALL

During our stay at Mercure Namur, everything exceeded our expectations. From the smooth and efficient check-in to our beautiful corner room with a stunning view, we truly enjoyed every moment. All the staff were polite, welcoming, and incredibly helpful. A special thank you to the lovely lady who checked us in—I didn’t get her name, but I believe she is the Front Office Manager. Her warm and professional welcome made a great first impression. Thank you, Mercure Namur, for such a wonderful stay. We will definitely be back very soon! ⭐️

Dear N., We would like to extend our warmest thanks for this wonderful review. We are delighted to hear that your stay at the Mercure Namur fully met your expectations and that you particularly enjoyed your room and the quality of our hospitality. Your compliments about our team and especially our front desk staff mean a great deal to us and will, of course, be shared with the staff members involved. We’re also very happy to hear that you’re planning to return soon. It will be a real pleasure to welcome you back to the Mercure Namur for another equally enjoyable stay. Chloe for mercure namur team

Customer review rating 5.0/5

Mike H. Couples - Confirmed reviews ALL

The hotel is very easy to find when driving to Namur with secure parking. Overall a very pleasant hotel overlooking the river. Nicely located to walk along the river bank and into the old town centre.

Dear Mike H., Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient and enjoyed the views of the river. We look forward to welcoming you back for another pleasant experience. Best regards, Mercure Namur Hotel

Customer review rating 4.0/5

Charles P. A. B. Couples - Confirmed reviews ALL

We had a very enjoyable stay; the room was comfortable, well-chilled for the warm days, and the restaurant served good food. The staff was friendly. What really disappointed us was the lack of a bar or restaurant where we could have a snack before we departed. As we departed in the afternoon around 15:00 hrs, the restaurant kitchen was closed, and we were sent to the Casino bar where we could have a Croque Monsieur. To get in, we had to go through an entire registration procedure, leaving information behind which we had no wish to do so for just a snack, but as we were rather peckish and most stores are closed on Sunday in Belgium, we did not have any alternative. In our opinion, it‘s absolutely ridiculous that we couldn‘t be served a snack from the restaurant. Especially since the casino bar seems to be using the same kitchen as the restaurant. We had to waste 20 minutes of our precious time on a registration procedure before we could have something to eat. We refused the free gambling voucher as we had/have no desire to gamble. Now, we have to spend even more time cancelling our casino membership as we have no desire to be a member of the casino and to have our information removed as per GDPR laws. We were also disappointed with the EV-charging facility; the front desk had no clue as to the power it is delivering, and according to your website it is a very low level only suited to Plug-in Hybrid vehicles and not for Full EVs such as our BMW iX3. As a result, we were forced to charge elsewhere. What also was remarkable is the minibar drinks being a different brand than the ones used in the restaurant and casino bar. I’ve enjoyed the San Pelegrino Aranciata en limone drinks; however, these were not available anywhere else on the property; odd, very odd!

Dear Charles P. A. B., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Namur Hotel. We are pleased to hear that you enjoyed the comfort of your room, the quality of the food, and the friendliness of our staff. We sincerely apologize for the inconvenience you experienced regarding the availability of snacks prior to your departure. Unfortunately, our restaurant operates within specific hours, and we understand how the registration requirement at the Casino bar could be frustrating. Your feedback is valuable, and we appreciate your perspective on this matter. Regarding the EV-charging facility, we regret any confusion caused and will ensure that our front desk staff is better informed about charging options in the future. We also acknowledge your comments about the minibar selections and will explore the possibility of aligning our offerings. Thank you once again for your insights, and we hope to welcome you back for a more seamless experience in the future. Best regards, Mercure Namur Hotel

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Had a beautiful relaxing stay at Mercure. Staff were very attentive, with great facilities.

Dear Guest, Thank you for your kind words regarding your recent stay at Mercure Namur Hotel. We are delighted to hear that you found our hotel beautiful and enjoyed the attentive service from our staff, as well as our facilities. We hope to welcome you back soon. Best regards, Mercure Namur Hotel

Customer review rating 4.5/5

Jason L. K. Solo - Confirmed reviews ALL

Check in was a little long as there was just 1 person at counter for 12 minutes. My original room was a noisy with traffic however when moved riverside it was perfect and very quite. Rooms are modern and well designed. Above mot Mercure branded I have stayed in the past. Food was good although I never tried breakfast. Service in the hotel was above average,

Dear Guest, Thank you for your feedback regarding your recent stay at Mercure Namur Hotel. We appreciate your comments about the design and comfort of our rooms, as well as the quality of our food and service. We apologize for the extended check-in time you experienced and will consider your feedback to enhance our efficiency. It is wonderful to hear that your new riverside room met your expectations for tranquility. We look forward to welcoming you back in the future and hope you will try our breakfast offerings next time. Best regards, Mercure Namur Hotel

Customer review rating 4.0/5

Maeve D. Couples - Confirmed reviews ALL

Only dissapointment, no where to sit out and have a cup of coffee. Cafe area closed.

Dear Maeve D., Thank you for your feedback regarding your recent stay. We appreciate your positive rating and regret that the café area was closed during your visit, limiting your options for relaxation. We value your input and hope to enhance our services in the future. Best regards, Mercure Namur Hotel

Other web-users rate our hotel

  • 590 reviews 8.4/10 Location
  • 1,172 reviews 8/10 Room
  • 1,050 reviews 8.6/10 Service
  • 26 reviews 5.5/10 WiFi
  • 460 reviews 8.3/10 Breakfast
  • 452 reviews 8/10 Comfort
  • 357 reviews 6.7/10 Cleanliness
  • 285 reviews 9.2/10 Vibe

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