Novotel Rayong Star Convention Centre 4 stars

Dear Khun Wanwisa M., Thank you very much for taking the time to share your feedback regarding your recent stay with us at Novotel Rayong Star Convention Centre. We sincerely regret to learn that certain aspects of your experience did not meet your expectations, particularly concerning the absence of amenities such as a toothbrush and slippers in your room, as well as the cleanliness in the curtain area. Please accept our deepest apologies for any inconvenience this may have caused. Your comments have been shared with the relevant departments to ensure immediate corrective actions are taken, especially in regard to our housekeeping standards. We truly appreciate your understanding of our sustainability efforts. However, we also acknowledge your point that certain essential items should remain readily available in-room for guest comfort and convenience. Your insights are valuable, and we will take them into careful consideration as we continue to refine our approach to balancing environmental responsibility with guest satisfaction. While our location offers proximity to the local market, we regret if the distance to the beach did not align with your expectations. We hope the surrounding area still contributed positively to your overall experience. Khun Wanwisa, thank you once again for your constructive feedback. We value your perspective and hope to have the opportunity to welcome you back in the future, offering an improved and seamless stay. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Khun Jeerada G., Thank you for taking the time to share your experience with us. We sincerely regret to hear that your recent stay did not meet your expectations, particularly with regard to safety and service. Please accept our deepest apologies for any discomfort or inconvenience you encountered. We take all concerns regarding guest security very seriously, and your comments regarding the accessibility of entrances and elevator access have been noted with utmost attention. We will be reviewing our current protocols to ensure that appropriate measures are in place to maintain a secure and welcoming environment for all our guests. We are also sorry to hear about the lack of attentiveness from some of our staff during inclement weather. Providing warm, considerate service is a standard we strive to uphold at all times, and your feedback has been shared with the relevant departments for immediate review and improvement. On a positive note, we are pleased to learn that you found our family-friendly facilities, including the children’s pool and playroom, to be enjoyable. We also acknowledge your comments regarding the breakfast offering, and we will assess how we might better align its value with guest expectations. We genuinely appreciate your feedback, as it is instrumental in helping us enhance the overall guest experience and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Apichai Ratthaworn Front Office Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

เรียน คุณ Varisa N., กราบขอบพระคุณเป็นอย่างยิ่งสำหรับความคิดเห็นและแบ่งปันประสบการณ์การเข้าพักของท่านที่โรงแรม โนโวเทล ระยอง สตาร์ คอนเวนชั่น เซ็นเตอร์ ทางโรงแรมรู้สึกยินดีเป็นอย่างยิ่งที่ทราบว่าท่านพึงพอใจในบริการของเราทั้งในส่วนของที่นอน ทีวีและแชมพู สบู่โลชั่นครับ เราจะนำความเห็นของท่านแจ้งให้ทีมงานทราบ และมั่นใจว่าความเห็นตอบกลับนี้จะเป็นสิ่งที่ทำให้ให้ทีมงานทุกคนเพียรพยายามปรับปรุงคุณภาพการบริการอย่างต่อเนื่องตลอดไป คำติชมของท่านถือเป็นแรงบันดาลใจสำคัญที่จะมาเติมเต็มขวัญและกำลังใจแก่พนักงานทุกคน ขอบคุณจากใจครับ คุณ Varisa ครับ ในส่วนน้ำและทางไปสระว่ายน้ำตามท่านกล่าวถึง ทางเราได้ ส่งต่อให้แผนกที่เกี่ยวข้องได้แก้ไขปรับปรุงต่อไปครับ ขอขอบพระคุณอีกครั้งที่กรุณาร่วมแบ่งปันประสบการณ์ และเราหวังว่าการมาเยี่ยมเยือนในครั้งต่อไปของท่านจะเป็นที่น่าพอใจเช่นเดียวกับที่ผ่านมา ขอแสดงความนับถือ อภิชัย รัฐถาวร ผู้จัดการแผนกต้อนรับส่วนหน้า โรงแรม โนโวเทล ระยอง สตาร์ คอนเวนชั่น เซ็นเตอร์

Dear Ryan A., Thank you very much for your kind and thoughtful review at Novotel Rayong Star Convention Centre. We are delighted to learn that your stay, though brief, was a memorable one. It is especially rewarding to hear that Khun Pla, Khun Tidtee, Khun Snook, and our bartender contributed positively to your experience. Your compliments will certainly be shared with them. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are also pleased to know that you enjoyed the spacious accommodation, our convenient location, and the quality of the cuisine. Ryan, thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Khun Thanida U., We very much appreciate your comments regarding your stay at the Novotel Rayong Star Convention Centre. We\'re thrilled to hear that you had another fantastic stay and that our team could assist you with your blazer. Providing exceptional service and a consistently great experience is our goal, and we\'re delighted that we continue to meet your expectations. Your recommendation means a lot to us, and we truly appreciate your loyalty. We look forward to welcoming you back for another memorable stay at Novotel Rayong Star Convention Centre. Best regards, Apichai Ratthaworn Front Office Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000