Novotel Rayong Star Convention Centre 4 stars

Dear Khun Lee Y. C., Thank you very much for your continued loyalty and for choosing to stay with Novotel Rayong Star Convention Centre on four to five occasions. We are truly delighted to know that your previous stays have consistently been comfortable and enjoyable, particularly with regard to the comfort of our beds and pillows. We sincerely appreciate your continued trust in our hotel and your excellent score recommendation. At the same time, please accept our sincere apologies for the inconvenience experienced during your most recent stay on 6 August, particularly regarding the hairdryer, weighing scale, and bidet. We fully understand how disappointing it is when these in-room facilities do not function as expected. Your comments have been shared with our relevant departments for prompt inspection and corrective action to help ensure that these facilities are maintained to the appropriate standard. We also appreciate your feedback regarding the accommodation, cleanliness, breakfast, and Wi-Fi. Your comments are valuable to us and will assist our team in identifying areas where we can further improve the overall guest experience. We are especially grateful for your kind recognition of our team member. We will make every effort to identify her and share your appreciation with her, as such recognition is a meaningful encouragement to our colleagues. Thank you once again for your valuable feedback, continued loyalty as an ALL Platinum member, and for giving us the opportunity to improve. We sincerely hope to have the pleasure of welcoming you back to Novotel Rayong Star Convention Centre and providing you with the consistently comfortable and seamless experience you have come to expect from us. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Khun Peeyakorn L., Thank you very much for taking the time to share your feedback and for choosing Novotel Rayong Star Convention Centre for your recent stay. We are delighted to know that you were pleased with the cleanliness of our hotel, the convenient location, and the service provided by our team. We are particularly grateful for your perfect scores for cleanliness, our team, check-out and departure, Wi-Fi, and our sustainability initiatives. It is also wonderful to learn that you would highly recommend the ALL – Accor loyalty programme. As a valued Silver member, we sincerely appreciate your continued loyalty and support. We also appreciate your feedback regarding the booking experience and your overall stay. Your comments are important to us as we continuously strive to improve our services and provide an even more seamless and enjoyable experience for our guests. Thank you once again for your kind recommendation and for staying with us. We sincerely hope to have the pleasure of welcoming you and your companion back to Novotel Rayong Star Convention Centre in the near future. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Khun Tanakawee Tantrajin, Thank you very much for taking the time to share such a detailed and exceptionally generous review following your recent stay at Novotel Rayong Star Convention Centre. We are truly honoured to receive your perfect score. We are delighted to learn that you had another wonderful stay with us and that you were pleased with your corner suite upgrade and the amenities provided, including the kitchenette, microwave, refrigerator, and washer-dryer. It is especially gratifying to know that our recognition of your ALL Platinum membership, including the early check-in, late check-out, and Executive Lounge access, contributed positively to your experience. We are equally pleased that the Executive Lounge exceeded your expectations, particularly with its selection of beverages, snacks, and evening hot dishes. Your wonderful comments regarding our breakfast are also sincerely appreciated. We are delighted that you enjoyed the authenticity and variety of our Thai cuisine, together with our Asian, Japanese, and Western selections. Thank you as well for highlighting our convenient location and the accessibility of the surrounding attractions, markets, restaurants, and local amenities. We are pleased that our location provided an ideal base for your visit to Rayong during the fruit season. Most importantly, we are deeply grateful for your special recognition of "Khun Pla". We will be delighted to share your kind compliments with her and the entire team. Knowing that her attentive care before and throughout your stay made you feel genuinely welcomed is a wonderful encouragement to us all. Your excellent ratings across our accommodation, cleanliness, breakfast, service, facilities, dining experiences, sustainability initiatives, and Executive Lounge are greatly appreciated. Feedback of this nature is invaluable in motivating our team to uphold the highest standards of hospitality. It was our absolute pleasure to welcome you and your family once again. We sincerely look forward to the privilege of welcoming you back to Novotel Rayong Star Convention Centre on your next visit to Rayong and providing you with another exceptional and memorable stay. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Khun Duangjai P., Thank you for taking the time to share your detailed feedback regarding your recent business stay at Novotel Rayong Star Convention Centre. We sincerely appreciate your comments and are pleased to know that you found our hotel to be cozy and enjoyed the comfort of your bed. Your kind remarks are truly valued. At the same time, we regret to learn that certain aspects of your stay did not fully meet your expectations. We sincerely apologize for the inconvenience you experienced with the curved entrance road, particularly for vehicles with low ground clearance, as well as the accessibility between the parking area and the hotel building during rainy weather. We also appreciate your feedback regarding the ease of access and the WiFi connection speed. Your comments have been shared with the relevant departments for careful review as we continuously seek opportunities to enhance our facilities and guest experience. Your feedback such as yours is invaluable in helping us improve our services, and we are grateful that you brought these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable stay. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000