Dear Khun Timo B., Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are delighted to learn that you enjoyed our convenient location, comfortable accommodation, friendly service, and Lounge facilities. We are also grateful for your excellent ratings across several aspects of your stay, including your arrival and departure experience, cleanliness, Wi-Fi, and the service provided by our team. Your strong recommendation of our hotel and loyalty programme as a valued ALL Platinum member is sincerely appreciated. At the same time, we sincerely regret that your experience with our dinner buffet did not meet your expectations. We are particularly concerned to learn that the dishes were not served at the appropriate temperature. Please accept our sincere apologies for this shortcoming, as maintaining the highest standards of food quality and presentation is of utmost importance to us. Your comments have been shared with our Food & Beverage and Culinary teams for their immediate attention and review. We will reinforce the necessary procedures to ensure that appropriate serving temperatures and buffet quality are consistently maintained. Thank you once again for your valuable feedback and for your continued loyalty as an ALL Platinum member. We sincerely hope to have the privilege of welcoming you and your partner again and providing an experience that fully reflects the high standards you rightly expect from us. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road, Thapradu, Muang Rayong 21000

Dear Khun Paradorn P., Thank you very much for taking the time to share such a detailed and generous review of your recent family stay with us. We are truly delighted to learn that you had an exceptionally pleasant and comfortable experience and that every aspect of your stay met your expectations. It is particularly gratifying to know that you appreciated the cleanliness and comfort of your accommodation, the quality of the bedding, the well-maintained facilities, and the swimming pool. We are equally pleased that you found our team consistently friendly, attentive, and helpful throughout your stay. We sincerely appreciate your kind recognition of Khun Tong from our Front Desk night shift. Your comments regarding her genuine kindness and willingness to assist are highly appreciated and will certainly be shared with her. We are also grateful for your thoughtful recognition of our Food Exchange Restaurant team member for her attentiveness and professionalism. Such personal acknowledgements are a great source of encouragement to our colleagues and reinforce our commitment to delivering sincere and exceptional hospitality. Thank you as well for your positive feedback regarding the Accor ALL App and for your continued loyalty as an ALL Gold member. Your perfect ratings and strong recommendation of our hotel and loyalty programme are deeply appreciated. We have also noted your feedback regarding the breakfast selection, and we will take this into consideration as we continuously strive to enhance our offerings and exceed our guests’ expectations. It was our privilege to welcome you and your family, and we sincerely hope to have the pleasure of welcoming you back in the future for another exceptional and memorable stay. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road, Thapradu, Muang Rayong 21000

Dear Khun Karnchanapa C., Thank you very much for taking the time to share your feedback following your recent business stay at Novotel Rayong Star Convention Centre. We are delighted to learn that you had a comfortable stay and that you were highly satisfied with your overall experience, reflected in your outstanding rating . We are particularly pleased that you were fully satisfied with your booking experience, accommodation, cleanliness, breakfast selection, our team’s service, check-in and check-out experiences, Wi-Fi, and our sustainability efforts. We also sincerely appreciate your continued support as an ALL- Accor member and are grateful for your recommendation of the ALL loyalty programme. We have noted your comment regarding the number of breakfast lines during your stay. While we are pleased that you were satisfied with the breakfast selection, we understand that a busy breakfast period can affect the overall convenience and flow of the dining experience. Your feedback will be shared with our Food & Beverage team for consideration as we continue to improve guest flow and service efficiency during peak breakfast periods. Thank you once again for your excellent feedback and for choosing Novotel Rayong Star Convention Centre. Your recognition is a great encouragement to our entire team. We look forward to welcoming you back and providing another comfortable and enjoyable stay. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Khun Princhanok A., Thank you very much for taking the time to share your detailed feedback following your recent stay at Novotel Rayong Star Convention Centre. We are truly delighted to learn that you had an excellent overall experience and enjoyed our convenient location in the heart of Rayong, with easy access to the surrounding markets and shopping areas. We are especially pleased to know that you appreciated the Corner Room upgrade and found the room spacious, comfortable, and thoughtfully designed. It is also wonderful to hear that you enjoyed your experience at the Club Lounge, particularly the live music in the evening. We sincerely appreciate your constructive feedback regarding the breakfast selection and your suggestion to incorporate more premium ingredients. Your comments are highly valued and will be shared with our Food & Beverage team for further consideration as we continuously strive to enhance our offerings. As a valued ALL – Accor Platinum member, we are grateful for your kind recognition of our team's service and the level of recognition provided during your stay. Your generous feedback is a great encouragement to our entire team. Thank you once again for choosing Novotel Rayong Star Convention Centre. We look forward to welcoming you back and providing you with another memorable and enjoyable stay. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Khun Surakrit B., Thank you very much for taking the time to share your detailed feedback following your recent stay at Novotel Rayong Star Convention Centre. We are truly delighted to learn that you had an excellent overall experience and enjoyed our convenient location in the heart of Rayong, with easy access to the surrounding markets and shopping areas. We are especially pleased to know that you appreciated the Corner Room upgrade and found the room spacious, comfortable, and thoughtfully designed. It is also wonderful to hear that you enjoyed your experience at the Club Lounge, particularly the live music in the evening. We sincerely appreciate your constructive feedback regarding the breakfast selection and your suggestion to incorporate more premium ingredients. Your comments are highly valued and will be shared with our Food & Beverage team for further consideration as we continuously strive to enhance our offerings. As a valued ALL – Accor Platinum member, we are grateful for your kind recognition of our team's service and the level of recognition provided during your stay. Your generous feedback is a great encouragement to our entire team. Thank you once again for choosing Novotel Rayong Star Convention Centre. We look forward to welcoming you back and providing you with another memorable and enjoyable stay. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Khun Banyat P., Thank you very much for taking the time to share your detailed feedback following your recent family stay at Novotel Rayong Star Convention Centre. We are delighted to know that you were very happy with your overall experience and that our Front Desk team and colleagues at After 8 Bar contributed positively to your stay, particularly during Happy Hour. We sincerely appreciate your kind recognition of our Front Desk team. Your compliments are greatly valued and will certainly be shared with the team as encouragement for their continued commitment to attentive and welcoming service. We also appreciate your constructive comments regarding the installation of the bathroom toiletries. Please accept our apologies for any inconvenience this may have caused. Your feedback has been noted and will be shared with the relevant team for review and improvement. We have also taken note of your preference for a more secure Wi-Fi connection. Guest privacy and digital security are important to us, and your feedback will be shared with our relevant team for further consideration. Thank you once again for your valuable feedback and for choosing Novotel Rayong Star Convention Centre. We look forward to welcoming you and your family back for an even more comfortable and enjoyable stay. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Khun Kittikun S., Thank you very much for taking the time to share such a comprehensive and gracious review of your recent family stay at Novotel Rayong Star Convention Centre. We are deeply honoured to receive your exceptional rating and are delighted to learn that your experience exceeded your expectations. It is particularly gratifying to know that you appreciated the comfort, cleanliness, and contemporary design of our rooms, together with the comprehensive range of amenities provided for our guests. We are also pleased that the 24-hour Fitness Centre and extended swimming pool hours contributed to the convenience and enjoyment of your stay. We are especially delighted that your family enjoyed our children’s facilities, including the Kids Club, swimming pool, sandpit, and playground. It is equally rewarding to hear that the children's cooking activities, including pizza, sandwiches, and smoothies, created enjoyable and memorable moments for your family. Your kind recognition of the attentiveness and genuine care demonstrated by our colleagues during these activities is sincerely appreciated. We are also grateful for your positive comments regarding our central location, breakfast, dining facilities, and the overall hospitality extended by our team. Your generous recognition of our service is a tremendous encouragement to all of us and will certainly be shared with the respective teams. Thank you once again for choosing Novotel Rayong Star Convention Centre and for entrusting us with your family getaway. It was our genuine pleasure to be part of your memorable stay, and we very much look forward to the privilege of welcoming you and your family back in the future for another exceptional experience. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road, Thapradu, Muang Rayong 21000

Dear Khun Benjarat V., Thank you very much for taking the time to share your wonderful feedback following your recent stay at Novotel Rayong Star Convention Centre. We are delighted to know that you enjoyed such a relaxing stay and that both our hard and soft products exceeded your expectations. It is especially rewarding to hear your positive comments regarding the cleanliness of your room, fresh towels and linen, as well as the comfortable and well-maintained bathroom. We are truly grateful for your kind recognition of our team, reflected in your perfect score for our service. Your generous recommendation rating are a great source of encouragement for the entire team. We are also pleased that our sustainability initiatives made a positive impression during your stay. As part of our ongoing commitment to responsible hospitality, we continuously seek ways to reduce single-use plastics and minimise our environmental impact. As a valued ALL – Accor Live Limitless Platinum Member, we sincerely appreciate your continued loyalty and your thoughtful feedback regarding the booking experience. Your comments are valuable to us and will be shared with the relevant team for consideration. Thank you once again for your kind support and recommendation. We look forward to welcoming you and your partner back to Novotel Rayong Star Convention Centre for another relaxing and memorable stay. Warm regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre

Dear Khun Adisorn P., Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay and were particularly pleased with the cleanliness of your room, our convenient location, and the overall experience. We truly appreciate your kind comments and your recommendation of Novotel Rayong Star Convention Centre. It is also wonderful to know that you felt well recognised as an ALL Accor member. We sincerely appreciate your constructive feedback regarding the breakfast selection, especially the variety of meat options. We understand how having a wider choice of pork, beef, and chicken can enhance the breakfast experience, and we have shared your comments with our Food & Beverage team for their consideration. Your feedback is very valuable to us as we continuously strive to make every stay more comfortable and enjoyable. We hope to have the pleasure of welcoming you and your family back to Novotel Rayong Star Convention Centre soon, and we look forward to making your next stay even more memorable. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Khun Metawe T., Thank you very much for taking the time to share your detailed feedback regarding your recent stay at Novotel Rayong Star Convention Centre. We sincerely apologize for the inconvenience caused by the air conditioning in your room. We understand that it took some time for the room temperature to adjust to your preferred setting, and we will share your comments with our Engineering team for further inspection and improvement. We are also deeply concerned to learn about the condition of the cups, plates, and bowls at our breakfast buffet. Please accept our sincere apologies for this experience. Cleanliness and hygiene are among our highest priorities, and we regret that the condition of the tableware did not meet our expected standards. Your feedback has been shared with our Food & Beverage team for immediate attention and to reinforce our inspection and cleaning procedures. We appreciate your honest feedback, as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you back and provide you with a more comfortable and enjoyable experience on your next visit. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road, Thapradu, Muang Rayong 21000

Dear Dung N., Thank you very much for your wonderful review and for awarding us a perfect score of 100 out of 100. We are delighted to know that you had an excellent and comfortable stay and appreciated our convenient location. It is especially pleasing to hear that you were satisfied with the cleanliness, breakfast, Wi-Fi, and, most importantly, the service provided by our team. We are also grateful for your strong recommendation of Novotel Rayong Star Convention Centre and your positive feedback as an ALL Accor member. Your kind words are a great encouragement to our entire team and motivate us to continue maintaining our high standards of service and hospitality. Thank you once again for choosing Novotel Rayong Star Convention Centre. We look forward to welcoming you back for another excellent stay in the future. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Khun Phnom K., Thank you very much for taking the time to share such an exceptionally detailed and generous review of your recent stay with Novotel Rayong Star Convention Centre. We are deeply honoured to receive your outstanding overall rating and your continued confidence in our hospitality as a valued returning guest and ALL Accor Platinum member. It is particularly gratifying to learn that you consistently experienced excellent service and that our colleagues were friendly, attentive, and genuinely committed to fulfilling your requests. We are delighted that the room was carefully prepared in accordance with your preferences, providing the consistency and comfort you have come to expect from us. We are sincerely grateful for your special recognition of Khun Pang and Khun Na from the Front Office, Khun Amm, Khun Nook, Khun Fon, and Khun Win from the Restaurant team, and Khun Mon from Housekeeping. Your kind acknowledgement will be shared with each of them personally, and we are certain it will serve as a meaningful encouragement to continue delivering service of the highest standard. We are also pleased to know that you were fully satisfied with the recognition extended to you as an ALL Platinum member, including the welcome drink and welcome amenity, as well as with your experiences at the bar, Executive Lounge, and Concierge Service. Your positive comments regarding our environmentally friendly amenities and sustainability initiatives are equally appreciated. Your continued loyalty and recommendation are immensely valuable to us. We sincerely thank you for choosing Novotel Rayong Star Convention Centre for your business stays and for placing your trust in our team. We look forward to welcoming you back once again and to consistently exceeding your expectations on every future visit. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Khun Lee Y. C., Thank you very much for your continued loyalty and for choosing to stay with Novotel Rayong Star Convention Centre on four to five occasions. We are truly delighted to know that your previous stays have consistently been comfortable and enjoyable, particularly with regard to the comfort of our beds and pillows. We sincerely appreciate your continued trust in our hotel and your excellent score recommendation. At the same time, please accept our sincere apologies for the inconvenience experienced during your most recent stay on 6 August, particularly regarding the hairdryer, weighing scale, and bidet. We fully understand how disappointing it is when these in-room facilities do not function as expected. Your comments have been shared with our relevant departments for prompt inspection and corrective action to help ensure that these facilities are maintained to the appropriate standard. We also appreciate your feedback regarding the accommodation, cleanliness, breakfast, and Wi-Fi. Your comments are valuable to us and will assist our team in identifying areas where we can further improve the overall guest experience. We are especially grateful for your kind recognition of our team member. We will make every effort to identify her and share your appreciation with her, as such recognition is a meaningful encouragement to our colleagues. Thank you once again for your valuable feedback, continued loyalty as an ALL Platinum member, and for giving us the opportunity to improve. We sincerely hope to have the pleasure of welcoming you back to Novotel Rayong Star Convention Centre and providing you with the consistently comfortable and seamless experience you have come to expect from us. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Khun Peeyakorn L., Thank you very much for taking the time to share your feedback and for choosing Novotel Rayong Star Convention Centre for your recent stay. We are delighted to know that you were pleased with the cleanliness of our hotel, the convenient location, and the service provided by our team. We are particularly grateful for your perfect scores for cleanliness, our team, check-out and departure, Wi-Fi, and our sustainability initiatives. It is also wonderful to learn that you would highly recommend the ALL – Accor loyalty programme. As a valued Silver member, we sincerely appreciate your continued loyalty and support. We also appreciate your feedback regarding the booking experience and your overall stay. Your comments are important to us as we continuously strive to improve our services and provide an even more seamless and enjoyable experience for our guests. Thank you once again for your kind recommendation and for staying with us. We sincerely hope to have the pleasure of welcoming you and your companion back to Novotel Rayong Star Convention Centre in the near future. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Khun Tanakawee Tantrajin, Thank you very much for taking the time to share such a detailed and exceptionally generous review following your recent stay at Novotel Rayong Star Convention Centre. We are truly honoured to receive your perfect score. We are delighted to learn that you had another wonderful stay with us and that you were pleased with your corner suite upgrade and the amenities provided, including the kitchenette, microwave, refrigerator, and washer-dryer. It is especially gratifying to know that our recognition of your ALL Platinum membership, including the early check-in, late check-out, and Executive Lounge access, contributed positively to your experience. We are equally pleased that the Executive Lounge exceeded your expectations, particularly with its selection of beverages, snacks, and evening hot dishes. Your wonderful comments regarding our breakfast are also sincerely appreciated. We are delighted that you enjoyed the authenticity and variety of our Thai cuisine, together with our Asian, Japanese, and Western selections. Thank you as well for highlighting our convenient location and the accessibility of the surrounding attractions, markets, restaurants, and local amenities. We are pleased that our location provided an ideal base for your visit to Rayong during the fruit season. Most importantly, we are deeply grateful for your special recognition of "Khun Pla". We will be delighted to share your kind compliments with her and the entire team. Knowing that her attentive care before and throughout your stay made you feel genuinely welcomed is a wonderful encouragement to us all. Your excellent ratings across our accommodation, cleanliness, breakfast, service, facilities, dining experiences, sustainability initiatives, and Executive Lounge are greatly appreciated. Feedback of this nature is invaluable in motivating our team to uphold the highest standards of hospitality. It was our absolute pleasure to welcome you and your family once again. We sincerely look forward to the privilege of welcoming you back to Novotel Rayong Star Convention Centre on your next visit to Rayong and providing you with another exceptional and memorable stay. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Khun Duangjai P., Thank you for taking the time to share your detailed feedback regarding your recent business stay at Novotel Rayong Star Convention Centre. We sincerely appreciate your comments and are pleased to know that you found our hotel to be cozy and enjoyed the comfort of your bed. Your kind remarks are truly valued. At the same time, we regret to learn that certain aspects of your stay did not fully meet your expectations. We sincerely apologize for the inconvenience you experienced with the curved entrance road, particularly for vehicles with low ground clearance, as well as the accessibility between the parking area and the hotel building during rainy weather. We also appreciate your feedback regarding the ease of access and the WiFi connection speed. Your comments have been shared with the relevant departments for careful review as we continuously seek opportunities to enhance our facilities and guest experience. Your feedback such as yours is invaluable in helping us improve our services, and we are grateful that you brought these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable stay. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Khun Kittiwat P., Thank you very much for taking the time to share your detailed feedback regarding your recent business stay at Novotel Rayong Star Convention Centre. We are truly delighted to learn that you had an enjoyable experience and appreciated our convenient location, EV charging facilities, room upgrade, breakfast, and the exceptional service provided throughout your stay. It is especially rewarding to know that our efforts to recognize your valued Platinum ALL – Accor Live Limitless membership met your expectations, and that you enjoyed the Executive Lounge, welcome drink, and our sustainability initiatives. Your kind recognition of " Khun Banana" is sincerely appreciated. We will be delighted to share your thoughtful compliments with him, as well as with the entire team. Your encouraging words serve as a great motivation for us to continue delivering memorable hospitality experiences. Thank you once again for your generous recommendation and for choosing to stay with us. It has been our pleasure to welcome you, and we look forward to the opportunity of serving you again on your next visit to Rayong. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Millicent T., Thank you very much for taking the time to share your thoughtful feedback following your recent family stay with us. We are truly delighted to learn that your first stay at our hotel was a pleasant and comfortable experience. It is especially rewarding to know that you enjoyed our convenient location and that your visit exceeded your expectations. Your kind words and your intention to stay with us again on your next trip to Rayong are sincerely appreciated and mean a great deal to our entire team. We are also grateful for your positive ratings across various aspects of your stay, including your arrival and check-in experience, accommodation, cleanliness, our team, Wi-Fi, concierge service, fitness centre, swimming pool, bar, and our sustainability initiatives. It is particularly pleasing to know that you enjoyed both your welcome drink and welcome amenity, and that you were satisfied with the recognition you received as an ALL – Accor Live Limitless Gold member. Your encouraging feedback serves as a wonderful source of motivation for our team as we continue to deliver memorable experiences and warm hospitality to all our guests. Thank you once again for choosing Novotel Rayong Star Convention Centre. We sincerely look forward to welcoming you and your family back for another exceptional stay in the near future. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Khun Yong H. K. T., Thank you very much for taking the time to share your wonderful feedback following your stay at Novotel Rayong Star Convention Centre. We are truly delighted to learn that you had an excellent stay and that you appreciated the quiet and well-insulated room, as well as the exceptional service provided by our team. It is especially rewarding to know that all of your pre-arrival requests were fulfilled and that every aspect of your stay met your expectations. We are also sincerely grateful for your special recognition of" Stamp". Your kind compliments will be shared with Stamp and the entire team, as they serve as great encouragement for us to continue delivering exceptional hospitality. It is equally pleasing to know that you were satisfied with our accommodation, cleanliness, breakfast selection, check-in and check-out experience, Wi-Fi, and our commitment to sustainability. Your perfect ratings and recommendation mean a great deal to all of us. Thank you once again for your generous feedback and for choosing to stay with us. We look forward to welcoming you back to Novotel Rayong Star Convention Centre for another exceptional experience in the near future. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000