Novotel Rayong Star Convention Centre 4 stars

Customer review rating (ALL Rating) 4.7/5 1,036 reviews

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Description

Our accommodation(s)

Hotel location

Novotel Rayong Star Convention Centre

109 Sukhumvit Road, Tha Pradu, Muang Rayong District
21000 RAYONG
Thailand

GPS:12.68642, 101.27022

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FOOD EXCHANGE

All Day Dining restaurant, serving flavorful food inspired by international cuisines. Located on the lobby floor, the stylish and bright dining room can seat up to 220 guests, providing plenty of space for families and business travelers.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,036 reviews

Customer review rating 4.5/5

Chanannat C. Business - Confirmed reviews ALL

Had a wonderful stay at Novotel Rayong Star Convention Centre even it just a quick visit. The location was extremely convenient & close to Central Rayong, the fresh (fruits) market, the night market, 7-11 and many local restaurants making it easy to explore and enjoy local food after work. The room was comfortable, clean and the staff were very welcoming throughout our stay. We truly enjoyed the overall atmosphere and convenience of the location. Definitely looking forward to staying here again on our next trip to Rayong!

Dear Khun Chanannat C., Thank you very much for sharing your wonderful feedback regarding your recent stay at Novotel Rayong Star Convention Centre. We are truly delighted to learn that you had a comfortable and enjoyable experience with us, even during your short business visit. It is especially rewarding to know that our convenient location, close to Central Rayong, the fresh market, night market, local restaurants, and other nearby attractions, contributed positively to your stay and allowed you to fully enjoy the local atmosphere after work. We are also pleased that you found your room comfortable and clean, and that our team’s warm hospitality made your visit even more memorable. Your kind recognition as an ALL Gold member is sincerely appreciated, and we are grateful for your continued trust and support toward the Accor brand. Your encouraging ratings and recommendation mean a great deal to our entire team and serve as strong motivation for us to continue delivering exceptional experiences to all our guests. Thank you once again for choosing Novotel Rayong Star Convention Centre. We truly look forward to welcoming you back for another pleasant stay on your next trip to Rayong. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Customer review rating 5.0/5

Bernadette M. T. Couples - Confirmed reviews ALL

It was my husbands birthday a few days before we arrived and they surprised him with a cake.

Dear Bernadette M. T., Thank you very much for sharing your wonderful feedback regarding your recent stay at Novotel. We are truly delighted to learn that every aspect of your experience, from our location and facilities to the service provided by our team, met your expectations perfectly. It is especially heartwarming to know that the birthday surprise prepared for your husband added a memorable touch to your stay. Creating meaningful and personalized experiences for our guests is something we sincerely take pride in. Your kind compliments toward our accommodation, cleanliness, breakfast selection, WiFi, sustainability efforts, and the attentive service from our team are greatly appreciated and will certainly be shared with all colleagues as encouragement. We are also honored by your loyalty as an ALL – Accor Live Limitless member and truly grateful for your recommendation and perfect ratings across all areas of your stay. Thank you once again for choosing Novotel. We look forward to welcoming you and your husband back again for another exceptional experience in the near future. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Customer review rating 4.5/5

Pacharaporn S. Families - Confirmed reviews ALL

I love everything about this place, from the staffs, services and foods. The bar staffs were attentive and quick. The front staff were very helpful in reserving the place I wanted to book. Only one tiny thing I really want the hotel to fix is the brown marks along the shower tiles lines. I’m really scared of it. (กลัวคราบเชื้อราบนพื้นห้องน้ำและเส้นยาแนวมากค่ะ ต้องรีบๆหลับหูหลับตาอาบแล้วออกมา)

Dear Khun Pacharaporn S., Thank you very much for your continued trust and for taking the time to share such thoughtful feedback regarding your recent family stay with us. We are truly delighted to know that your experience was once again impressive and that you enjoyed our hospitality, services, food offerings, as well as the attentiveness and professionalism of our team members. Your kind compliments toward our bar team and Front Office staff are sincerely appreciated. In particular, we are grateful for your recognition of our senior Front Office colleague who assisted you during check-in and followed up regarding the TKF parking matter. We will certainly share your encouraging remarks with her and the entire team. At the same time, please accept our sincerest apologies regarding the condition of the shower tile grout and the brown marks you encountered in the bathroom area. We fully understand your concern and discomfort, and we deeply regret that this affected your sense of comfort during your stay. Please rest assured that your feedback has been immediately shared with our Housekeeping and Engineering teams for thorough inspection, deep cleaning, and corrective action to ensure the highest standards of cleanliness and maintenance are consistently upheld. We are also honored by your excellent ratings across many aspects of your stay, especially your appreciation for our sustainability efforts and your continued support as an ALL Accor Platinum member. Your recommendation means a great deal to us and serves as strong motivation for our team to continue delivering exceptional experiences. Thank you once again for your valuable feedback and kind support. We sincerely look forward to welcoming you back for another memorable and even more comfortable stay in the near future. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Customer review rating 4.5/5

Benjarat V. Couples - Confirmed reviews ALL

Great location Friendly staff Nice room

Dear Khun Benjarat V., Thank you very much for sharing your detailed feedback following your recent stay with us. We are pleased to know that you enjoyed our convenient location, comfortable room, and the friendly service provided by our team. Your kind recognition of Ms. Tidtee is sincerely appreciated, and we will be delighted to share your compliments with her. We also greatly value your constructive comments regarding the booking experience on all.com. Your suggestions concerning tax visibility, guest selection preferences, and overall booking convenience are insightful and appreciated, as they help improve the guest experience. At the same time, we sincerely apologize for the inconveniences you encountered with the water pressure, air-conditioning temperature control, and the condition of the bath mat. Please rest assured that your feedback has been shared with the relevant departments for immediate review and corrective action to ensure a more comfortable stay experience for our future guests. We are also grateful for your positive remarks regarding our sustainability initiatives, particularly our efforts to reduce plastic usage through refillable amenities and glass bottles. Your support encourages us to continue our commitment toward more environmentally responsible hospitality. Thank you once again for your valuable feedback and for choosing to stay with us as an ALL Accor Platinum member. We truly look forward to welcoming you back for an even better experience in the near future. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Customer review rating 5.0/5

Alex G. Families - Confirmed reviews ALL

The stay in the Executive suite was beyond imagination. Good customer service combined with a cizy atmosphere made this stay unforgettable for us. We will definitely come back.

Dear Alex G., Thank you very much for sharing your wonderful feedback regarding your recent stay at Novotel Rayong Star Convention Centre. We are truly delighted to learn that your experience in our Executive Suite exceeded your expectations and that you enjoyed the cozy atmosphere, exceptional service, cleanliness, breakfast selection, and overall hospitality provided by our team. Your kind words are sincerely appreciated and will certainly be shared with all team members as great encouragement. It is especially rewarding to know that your family had such a memorable and comfortable stay with us, and we are honored to hear that you plan to return in the future. We also appreciate your feedback regarding our sustainability efforts, as it helps us continue improving our commitment to responsible hospitality. Thank you once again for choosing to stay with us. We look forward to welcoming you and your family back for another memorable experience in the near future. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Other web-users rate our hotel

  • 474 reviews 9.3/10 Location
  • 868 reviews 8.5/10 Room
  • 818 reviews 9.1/10 Service
  • 10 reviews 9.3/10 WiFi
  • 503 reviews 8.3/10 Cleanliness
  • 377 reviews 9.1/10 Breakfast
  • 314 reviews 9.6/10 Vibe
  • 50 reviews 5.8/10 Beach

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