Dear Khun Phutthasuda W., Thank you very much for choosing Novotel Rayong Star Convention Centre and for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay, found our hotel clean and comfortable, and appreciated the warm hospitality and helpfulness of our team. Your kind recognition of our colleagues is truly appreciated and will be shared with the team as encouragement to continue delivering excellent service. However, we are sorry to learn that you experienced an uncomfortable night's sleep during your stay. We understand that a restful night's sleep is an essential part of an enjoyable hotel experience, and we sincerely regret that we may not have fully met your expectations on this occasion. Your feedback is important to us, and we will continue striving to enhance our facilities and services to ensure a comfortable and relaxing experience for every guest. We sincerely appreciate your recommendation and look forward to welcoming you back for an even more enjoyable stay in the near future. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Khun Tharatep S., Thank you very much for taking the time to share your feedback regarding your recent family stay at Novotel Rayong Star Convention Centre. We are delighted to learn that you enjoyed our clean and comfortable accommodation, well-equipped facilities, and the warm hospitality of our team. It is especially rewarding to know that our breakfast selection contributed to making your stay enjoyable. Your kind comments and excellent ratings are greatly appreciated and serve as a wonderful encouragement for our team to continue delivering exceptional service. We would also like to express our sincere appreciation for your continued trust in our hotel and your participation in the ALL Accor loyalty programme. Your satisfaction is important to us, and we remain committed to providing a comfortable and memorable experience for every guest while continuously improving our services and sustainability initiatives. Thank you once again for your kind recommendation. We sincerely look forward to welcoming you and your family back to Novotel Rayong Star Convention Centre for another pleasant and memorable stay in the heart of Rayong. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road, Thapradu, Muang Rayong 21000

Dear Khun Vitavas S., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Rayong Star Convention Centre. First and foremost, please accept our sincere apologies for the inconvenience you experienced with the air-conditioning temperature control, the difficulty in adjusting the shower temperature, and the lack of a convenient towel hanger in the bathroom. We understand that these issues significantly affected your comfort and overall experience, and we deeply regret that we did not meet your expectations. Please be assured that your comments have been shared with our Engineering and Housekeeping teams for further review and appropriate follow-up. We will look into the air-conditioning and shower temperature controls to ensure they function properly, while also reviewing the bathroom amenities and towel-hanging arrangements to improve convenience for our guests. Nevertheless, we are grateful for your kind recognition of our team members. It is encouraging to know that their service made a positive impression despite the shortcomings you encountered. We will share your compliments with our team as a source of encouragement. We sincerely regret that your experience did not reflect the standard of comfort and hospitality we strive to provide. Your feedback is invaluable in helping us identify areas for improvement, and we hope you may reconsider giving us another opportunity to provide you with a more comfortable and satisfying stay in the future. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road, Thapradu, Muang Rayong 21000

Dear Wei D. V. S., Thank you very much for choosing Novotel Rayong Star Convention Centre for your business stay and for taking the time to share your feedback. We are delighted to learn that you had a comfortable and enjoyable stay and that our friendly team, comfortable accommodation, cleanliness, and breakfast selection met your expectations. Your perfect ratings across all aspects of your experience are truly appreciated and serve as a great encouragement to our team. We are also pleased to know that you recognize our commitment to sustainability, including our initiatives to promote sustainable food practices and reduce single-use plastics. We remain dedicated to providing exceptional hospitality while continuously improving our environmental responsibility. Thank you once again for your kind recommendation. We look forward to welcoming you back to Novotel Rayong Star Convention Centre and providing you with another comfortable and memorable stay on your next visit to Rayong. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road, Thapradu, Muang Rayong 21000

Dear Khun Tipravee P., Thank you very much for taking the time to share your detailed feedback regarding your recent family stay at Novotel Rayong Star Convention Centre. We are delighted to learn that you appreciated our convenient location, the cleanliness and comfort of our rooms, the quality of our breakfast, and the courteousness of our team members. Your positive comments are sincerely appreciated. Nevertheless, please accept our sincerest apologies for the shortcomings you experienced in the coordination and communication between our departments. We deeply regret that, despite your having confirmed your family’s requirements through the Accor Reservation Centre in advance, the necessary arrangements were not adequately prepared prior to your arrival. Furthermore, the delays during check-in and the discrepancies in the provision of towels and toothbrushes fell short of the level of service and attention to detail that we strive to deliver to every guest. Please be assured that your feedback has been taken seriously and will be shared with the relevant department heads for a thorough review. We will reinforce our internal communication, reservation handover procedures, and coordination between the Front Office and Housekeeping teams to help ensure that guests’ requirements are properly acknowledged and fulfilled in a timely and consistent manner. We sincerely regret that these service inconsistencies detracted from what should have been an entirely pleasant family experience. Thank you for bringing these matters to our attention and for recognizing the positive aspects of your stay despite the inconveniences encountered. We truly value your trust in Novotel Rayong Star Convention Centre and would welcome the opportunity to provide you and your family with a more seamless and exceptional experience on your next visit. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Khun Graham F., Thank you for your outstanding review and for choosing Novotel Rayong Star Convention Centre for your family stay. We are truly delighted to learn that our team made you feel welcome from the moment you arrived and continued to provide attentive service throughout your stay. Your kind recognition means a great deal to us, and we are especially pleased to hear that Khun Tahm made such a positive impression. We will be sure to share your compliments with " Khun Tahn" and the entire team as encouragement to continue delivering warm and memorable hospitality. We also appreciate your feedback regarding the breakfast selection, as it helps us identify opportunities to further enhance our guests’ experiences. Thank you for your loyalty as an ALL Accor Silver member and for your willingness to recommend our hotel. We sincerely look forward to welcoming you and your family back for another wonderful stay. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road, Thapradu, Muang Rayong 21000

Dear Khun Pornkamol W., Thank you very much for your perfect score and for sharing such wonderful feedback following your family stay at Novotel Rayong Star Convention Centre. We are delighted to learn that your stay exceeded expectations and that you particularly enjoyed our breakfast selection, well-maintained facilities, and the warm hospitality of our team. It is especially rewarding to know that our swimming pool, children’s sand play area, and convenient shower facilities contributed to making your family experience even more enjoyable. Your kind words mean a great deal to our team and inspire us to continue delivering exceptional service and memorable experiences to all our guests. We are also grateful for your recognition of our sustainability initiatives and your continued support as an ALL Accor Silver member. Thank you once again for choosing to stay with us. We sincerely look forward to welcoming you and your family back for another comfortable and memorable stay in the near future. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road, Thapradu, Muang Rayong 21000

Dear Khun Timo B., Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are delighted to learn that you enjoyed our convenient location, comfortable accommodation, friendly service, and Lounge facilities. We are also grateful for your excellent ratings across several aspects of your stay, including your arrival and departure experience, cleanliness, Wi-Fi, and the service provided by our team. Your strong recommendation of our hotel and loyalty programme as a valued ALL Platinum member is sincerely appreciated. At the same time, we sincerely regret that your experience with our dinner buffet did not meet your expectations. We are particularly concerned to learn that the dishes were not served at the appropriate temperature. Please accept our sincere apologies for this shortcoming, as maintaining the highest standards of food quality and presentation is of utmost importance to us. Your comments have been shared with our Food & Beverage and Culinary teams for their immediate attention and review. We will reinforce the necessary procedures to ensure that appropriate serving temperatures and buffet quality are consistently maintained. Thank you once again for your valuable feedback and for your continued loyalty as an ALL Platinum member. We sincerely hope to have the privilege of welcoming you and your partner again and providing an experience that fully reflects the high standards you rightly expect from us. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road, Thapradu, Muang Rayong 21000

Dear Khun Paradorn P., Thank you very much for taking the time to share such a detailed and generous review of your recent family stay with us. We are truly delighted to learn that you had an exceptionally pleasant and comfortable experience and that every aspect of your stay met your expectations. It is particularly gratifying to know that you appreciated the cleanliness and comfort of your accommodation, the quality of the bedding, the well-maintained facilities, and the swimming pool. We are equally pleased that you found our team consistently friendly, attentive, and helpful throughout your stay. We sincerely appreciate your kind recognition of Khun Tong from our Front Desk night shift. Your comments regarding her genuine kindness and willingness to assist are highly appreciated and will certainly be shared with her. We are also grateful for your thoughtful recognition of our Food Exchange Restaurant team member for her attentiveness and professionalism. Such personal acknowledgements are a great source of encouragement to our colleagues and reinforce our commitment to delivering sincere and exceptional hospitality. Thank you as well for your positive feedback regarding the Accor ALL App and for your continued loyalty as an ALL Gold member. Your perfect ratings and strong recommendation of our hotel and loyalty programme are deeply appreciated. We have also noted your feedback regarding the breakfast selection, and we will take this into consideration as we continuously strive to enhance our offerings and exceed our guests’ expectations. It was our privilege to welcome you and your family, and we sincerely hope to have the pleasure of welcoming you back in the future for another exceptional and memorable stay. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road, Thapradu, Muang Rayong 21000

Dear Khun Karnchanapa C., Thank you very much for taking the time to share your feedback following your recent business stay at Novotel Rayong Star Convention Centre. We are delighted to learn that you had a comfortable stay and that you were highly satisfied with your overall experience, reflected in your outstanding rating . We are particularly pleased that you were fully satisfied with your booking experience, accommodation, cleanliness, breakfast selection, our team’s service, check-in and check-out experiences, Wi-Fi, and our sustainability efforts. We also sincerely appreciate your continued support as an ALL- Accor member and are grateful for your recommendation of the ALL loyalty programme. We have noted your comment regarding the number of breakfast lines during your stay. While we are pleased that you were satisfied with the breakfast selection, we understand that a busy breakfast period can affect the overall convenience and flow of the dining experience. Your feedback will be shared with our Food & Beverage team for consideration as we continue to improve guest flow and service efficiency during peak breakfast periods. Thank you once again for your excellent feedback and for choosing Novotel Rayong Star Convention Centre. Your recognition is a great encouragement to our entire team. We look forward to welcoming you back and providing another comfortable and enjoyable stay. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Khun Princhanok A., Thank you very much for taking the time to share your detailed feedback following your recent stay at Novotel Rayong Star Convention Centre. We are truly delighted to learn that you had an excellent overall experience and enjoyed our convenient location in the heart of Rayong, with easy access to the surrounding markets and shopping areas. We are especially pleased to know that you appreciated the Corner Room upgrade and found the room spacious, comfortable, and thoughtfully designed. It is also wonderful to hear that you enjoyed your experience at the Club Lounge, particularly the live music in the evening. We sincerely appreciate your constructive feedback regarding the breakfast selection and your suggestion to incorporate more premium ingredients. Your comments are highly valued and will be shared with our Food & Beverage team for further consideration as we continuously strive to enhance our offerings. As a valued ALL – Accor Platinum member, we are grateful for your kind recognition of our team's service and the level of recognition provided during your stay. Your generous feedback is a great encouragement to our entire team. Thank you once again for choosing Novotel Rayong Star Convention Centre. We look forward to welcoming you back and providing you with another memorable and enjoyable stay. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Khun Surakrit B., Thank you very much for taking the time to share your detailed feedback following your recent stay at Novotel Rayong Star Convention Centre. We are truly delighted to learn that you had an excellent overall experience and enjoyed our convenient location in the heart of Rayong, with easy access to the surrounding markets and shopping areas. We are especially pleased to know that you appreciated the Corner Room upgrade and found the room spacious, comfortable, and thoughtfully designed. It is also wonderful to hear that you enjoyed your experience at the Club Lounge, particularly the live music in the evening. We sincerely appreciate your constructive feedback regarding the breakfast selection and your suggestion to incorporate more premium ingredients. Your comments are highly valued and will be shared with our Food & Beverage team for further consideration as we continuously strive to enhance our offerings. As a valued ALL – Accor Platinum member, we are grateful for your kind recognition of our team's service and the level of recognition provided during your stay. Your generous feedback is a great encouragement to our entire team. Thank you once again for choosing Novotel Rayong Star Convention Centre. We look forward to welcoming you back and providing you with another memorable and enjoyable stay. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Khun Banyat P., Thank you very much for taking the time to share your detailed feedback following your recent family stay at Novotel Rayong Star Convention Centre. We are delighted to know that you were very happy with your overall experience and that our Front Desk team and colleagues at After 8 Bar contributed positively to your stay, particularly during Happy Hour. We sincerely appreciate your kind recognition of our Front Desk team. Your compliments are greatly valued and will certainly be shared with the team as encouragement for their continued commitment to attentive and welcoming service. We also appreciate your constructive comments regarding the installation of the bathroom toiletries. Please accept our apologies for any inconvenience this may have caused. Your feedback has been noted and will be shared with the relevant team for review and improvement. We have also taken note of your preference for a more secure Wi-Fi connection. Guest privacy and digital security are important to us, and your feedback will be shared with our relevant team for further consideration. Thank you once again for your valuable feedback and for choosing Novotel Rayong Star Convention Centre. We look forward to welcoming you and your family back for an even more comfortable and enjoyable stay. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Khun Kittikun S., Thank you very much for taking the time to share such a comprehensive and gracious review of your recent family stay at Novotel Rayong Star Convention Centre. We are deeply honoured to receive your exceptional rating and are delighted to learn that your experience exceeded your expectations. It is particularly gratifying to know that you appreciated the comfort, cleanliness, and contemporary design of our rooms, together with the comprehensive range of amenities provided for our guests. We are also pleased that the 24-hour Fitness Centre and extended swimming pool hours contributed to the convenience and enjoyment of your stay. We are especially delighted that your family enjoyed our children’s facilities, including the Kids Club, swimming pool, sandpit, and playground. It is equally rewarding to hear that the children's cooking activities, including pizza, sandwiches, and smoothies, created enjoyable and memorable moments for your family. Your kind recognition of the attentiveness and genuine care demonstrated by our colleagues during these activities is sincerely appreciated. We are also grateful for your positive comments regarding our central location, breakfast, dining facilities, and the overall hospitality extended by our team. Your generous recognition of our service is a tremendous encouragement to all of us and will certainly be shared with the respective teams. Thank you once again for choosing Novotel Rayong Star Convention Centre and for entrusting us with your family getaway. It was our genuine pleasure to be part of your memorable stay, and we very much look forward to the privilege of welcoming you and your family back in the future for another exceptional experience. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road, Thapradu, Muang Rayong 21000

Dear Khun Benjarat V., Thank you very much for taking the time to share your wonderful feedback following your recent stay at Novotel Rayong Star Convention Centre. We are delighted to know that you enjoyed such a relaxing stay and that both our hard and soft products exceeded your expectations. It is especially rewarding to hear your positive comments regarding the cleanliness of your room, fresh towels and linen, as well as the comfortable and well-maintained bathroom. We are truly grateful for your kind recognition of our team, reflected in your perfect score for our service. Your generous recommendation rating are a great source of encouragement for the entire team. We are also pleased that our sustainability initiatives made a positive impression during your stay. As part of our ongoing commitment to responsible hospitality, we continuously seek ways to reduce single-use plastics and minimise our environmental impact. As a valued ALL – Accor Live Limitless Platinum Member, we sincerely appreciate your continued loyalty and your thoughtful feedback regarding the booking experience. Your comments are valuable to us and will be shared with the relevant team for consideration. Thank you once again for your kind support and recommendation. We look forward to welcoming you and your partner back to Novotel Rayong Star Convention Centre for another relaxing and memorable stay. Warm regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre

Dear Khun Adisorn P., Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay and were particularly pleased with the cleanliness of your room, our convenient location, and the overall experience. We truly appreciate your kind comments and your recommendation of Novotel Rayong Star Convention Centre. It is also wonderful to know that you felt well recognised as an ALL Accor member. We sincerely appreciate your constructive feedback regarding the breakfast selection, especially the variety of meat options. We understand how having a wider choice of pork, beef, and chicken can enhance the breakfast experience, and we have shared your comments with our Food & Beverage team for their consideration. Your feedback is very valuable to us as we continuously strive to make every stay more comfortable and enjoyable. We hope to have the pleasure of welcoming you and your family back to Novotel Rayong Star Convention Centre soon, and we look forward to making your next stay even more memorable. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Khun Metawe T., Thank you very much for taking the time to share your detailed feedback regarding your recent stay at Novotel Rayong Star Convention Centre. We sincerely apologize for the inconvenience caused by the air conditioning in your room. We understand that it took some time for the room temperature to adjust to your preferred setting, and we will share your comments with our Engineering team for further inspection and improvement. We are also deeply concerned to learn about the condition of the cups, plates, and bowls at our breakfast buffet. Please accept our sincere apologies for this experience. Cleanliness and hygiene are among our highest priorities, and we regret that the condition of the tableware did not meet our expected standards. Your feedback has been shared with our Food & Beverage team for immediate attention and to reinforce our inspection and cleaning procedures. We appreciate your honest feedback, as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you back and provide you with a more comfortable and enjoyable experience on your next visit. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road, Thapradu, Muang Rayong 21000

Dear Dung N., Thank you very much for your wonderful review and for awarding us a perfect score of 100 out of 100. We are delighted to know that you had an excellent and comfortable stay and appreciated our convenient location. It is especially pleasing to hear that you were satisfied with the cleanliness, breakfast, Wi-Fi, and, most importantly, the service provided by our team. We are also grateful for your strong recommendation of Novotel Rayong Star Convention Centre and your positive feedback as an ALL Accor member. Your kind words are a great encouragement to our entire team and motivate us to continue maintaining our high standards of service and hospitality. Thank you once again for choosing Novotel Rayong Star Convention Centre. We look forward to welcoming you back for another excellent stay in the future. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Khun Phnom K., Thank you very much for taking the time to share such an exceptionally detailed and generous review of your recent stay with Novotel Rayong Star Convention Centre. We are deeply honoured to receive your outstanding overall rating and your continued confidence in our hospitality as a valued returning guest and ALL Accor Platinum member. It is particularly gratifying to learn that you consistently experienced excellent service and that our colleagues were friendly, attentive, and genuinely committed to fulfilling your requests. We are delighted that the room was carefully prepared in accordance with your preferences, providing the consistency and comfort you have come to expect from us. We are sincerely grateful for your special recognition of Khun Pang and Khun Na from the Front Office, Khun Amm, Khun Nook, Khun Fon, and Khun Win from the Restaurant team, and Khun Mon from Housekeeping. Your kind acknowledgement will be shared with each of them personally, and we are certain it will serve as a meaningful encouragement to continue delivering service of the highest standard. We are also pleased to know that you were fully satisfied with the recognition extended to you as an ALL Platinum member, including the welcome drink and welcome amenity, as well as with your experiences at the bar, Executive Lounge, and Concierge Service. Your positive comments regarding our environmentally friendly amenities and sustainability initiatives are equally appreciated. Your continued loyalty and recommendation are immensely valuable to us. We sincerely thank you for choosing Novotel Rayong Star Convention Centre for your business stays and for placing your trust in our team. We look forward to welcoming you back once again and to consistently exceeding your expectations on every future visit. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000