Novotel Rayong Star Convention Centre 4 stars

Customer review rating (ALL Rating) 4.6/5 566 reviews

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Novotel Rayong Star Convention Centre - Image 1
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109 Sukhumvit Road, Tha Pradu, Muang Rayong District, 21000 RAYONG, Thailand

Description

Our accommodation(s)

Hotel location

Novotel Rayong Star Convention Centre

109 Sukhumvit Road, Tha Pradu, Muang Rayong District
21000 RAYONG
Thailand

GPS:12.68642, 101.27022

Telephone

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FOOD EXCHANGE

All Day Dining restaurant, serving flavourful food inspired by international cuisines. Located on the lobby floor, the stylish and bright dining room can seat up to 150 guests, providing plenty of space for families and business travelers.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  566 reviews

Comfortable and clean room good location

Customer review rating 4.5/5

Pipat K. Families - Confirmed reviews ALL

Large new room and clean Helpful staffs good service Upgrade room for platinum accor member Beautiful lounge at bar ground floor evening cocktail Large clean swimming pool Very good breakfast and delicious variety food

Dear Khun Pipat K., Thank you for your wonderful review! We're thrilled to hear that you enjoyed your comfortable and clean room and appreciated our good location. It's great to know that our large new rooms, helpful staff, and good service made your stay enjoyable. We're glad to hear you enjoyed the room upgrade for Platinum Accor members and had a wonderful time at the beautiful lounge on the ground floor with evening cocktails. It's also fantastic to know that you found the swimming pool large and clean, and that you enjoyed the very good breakfast with a delicious variety of food. Your feedback means a lot to us, and we look forward to welcoming you back for another fantastic stay. Sincerely, Apichai Ratthaworn Front Office Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Good stay

Customer review rating 4.5/5

Darren Couples - Confirmed reviews ALL

Very new and clean

Dear Khun Wei Ming C., We very much appreciate your comments regarding your stay at the Novotel Rayong Star Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Apichai Ratthaworn Front Office Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Good location, cleanliness needs improvement

Customer review rating 3.0/5

Prefer N. T. D. Couples - Confirmed reviews ALL

Room was spacious, but n. spotless clean. Towels and slippers were stained, dirty and seemingly used and took long for replacement. Some in-room sockets did n. work properly. Wifi was sufficiently fast t. work. Breakfast had vast selection and tasted good, but sushi serving was n. started from early morning.

Dear Khun Thanida P., Thank you for your kind feedback. We're pleased t. hear that you enjoyed our good location and room spacious. We apologize for the issues with cleanliness, stained towels and slippers, and the delay in replacements. We also regret that some in-room sockets did n. work properly. We appreciate your patience and will address these concerns with our housekeeping and maintenance teams t. improve going forward. We're glad that the WiFi met your needs and that you enjoyed the vast selection and taste of our breakfast. We apologize for the delayed start of the sushi serving and will work t. improve our breakfast service timing. Thank you for bringing these matters t. our attention. We value your input and will strive t. provide a better experience for you in the future. Sincerely, Apichai Ratthaworn Front Office Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Well located but poor stay for 2 nights

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Poor air-conditioner. Room is so cold during the night time and couldn’t take a good rest.

Dear Erh Biau C., Thank you for your valuable feedback. We're glad to hear that you found our location convenient. We apologize for the issue with the air-conditioner, which made your room too cold at night and affected your rest. This is certainly not the experience we aim to provide, and we will have our maintenance team look into this matter immediately to ensure it is resolved. Your comfort is our priority, and we appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back for a more comfortable stay in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Apichai Ratthaworn Front Office Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Great stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Nice staff hospitality , room is clean and new.

Other web-users rate our hotel

  • 304 reviews 9.2/10 Location
  • 603 reviews 8.2/10 Room
  • 517 reviews 8.8/10 Service
  • 14 reviews 8.8/10 WiFi
  • 320 reviews 8.8/10 Cleanliness
  • 286 reviews 9.8/10 Vibe
  • 251 reviews 9/10 Breakfast
  • 147 reviews 8.4/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.