Novotel Rayong Star Convention Centre 4 stars

Customer review rating (ALL Rating) 4.6/5 983 reviews

Novotel Rayong Star Convention Centre - Image 1
Novotel Rayong Star Convention Centre - Image 2
Novotel Rayong Star Convention Centre - Image 3
Novotel Rayong Star Convention Centre - Image 4

Description

Our accommodation(s)

Hotel location

Novotel Rayong Star Convention Centre

109 Sukhumvit Road, Tha Pradu, Muang Rayong District
21000 RAYONG
Thailand

GPS:12.68642, 101.27022

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FOOD EXCHANGE

All Day Dining restaurant, serving flavorful food inspired by international cuisines. Located on the lobby floor, the stylish and bright dining room can seat up to 220 guests, providing plenty of space for families and business travelers.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  983 reviews

Customer review rating 4.0/5

Z. Z. T. Couples - Confirmed reviews ALL

Trip with my wife shore vacation overall satisfied

Dear Z. Zaw T., Thank you very much for taking the time to share your feedback following your recent stay with us. We are pleased to know that you and your wife had an overall satisfying shore vacation and found your stay convenient. We truly appreciate your positive comments regarding our breakfast selection, cleanliness, and the service provided by our team. At the same time, we value your constructive feedback concerning the arrival experience, accommodation, and particularly the speed of luggage delivery to the room. Please accept our sincere apologies for any inconvenience caused. Your comment has been shared with the relevant team to review our process and improve efficiency to ensure a smoother experience for our guests. Your feedback is very important to us as it helps us identify areas for improvement and enhance the quality of our services. We sincerely hope to have the opportunity to welcome you and your wife back again for an even more pleasant stay in the future. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Customer review rating 3.5/5

Suwimol S. Business - Confirmed reviews ALL

Security is not good, someone (may be a guy maid) can access my room without any requesition (Very Lucky, at that time I prepared to go outside so I met him when he wanted to access into my room).

Dear Khun Suwimol S., Thank you very much for taking the time to share your detailed feedback following your recent business stay with us. We truly appreciate your comments and your overall rating. We are pleased to learn that you enjoyed our modernized Japanese room style and that you were satisfied with the cleanliness, accommodation comfort, breakfast selection, WiFi, and our sustainability initiatives. Your positive remarks in these areas are sincerely appreciated. However, we are deeply concerned to learn about the security issue you experienced. Please accept our most sincere apologies for the incident where a team member attempted to access your room without prior request or proper communication. This is certainly not in line with our security procedures and service standards. We fully understand how unsettling this situation must have been, and we are currently reviewing the matter with our team to reinforce strict access control protocols and ensure this does not happen again. We also regret the inconvenience you faced during check-in, particularly regarding the difficulty in securing a twin-bed room as per the reservation. Your feedback has been shared with our Front Office team to improve room allocation procedures and enhance the arrival experience for our guests. In addition, thank you for highlighting the absence of a hair towel in the room; we will review our amenities setup to ensure completeness and clarity. Your comments are extremely valuable to us as they help us identify areas where we must improve. We truly hope to have the opportunity to welcome you back in the future and provide you with a much more seamless and secure experience. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Customer review rating 4.5/5

Nichada C. Families - Confirmed reviews ALL

godd service both front office , restaurant and maid

Dear Khun Nichada C., Thank you very much for taking the time to share your detailed feedback regarding your recent family stay with us. We are delighted to learn that you appreciated our well-located property and the good service provided by our Front Office, Restaurant, and Housekeeping teams. Your kind recognition of our team, reflected in your perfect score, is truly encouraging and will certainly be shared with all colleagues. We are also pleased to know that you were satisfied with your arrival experience, accommodation, cleanliness, and check-out process. At the same time, we sincerely appreciate your constructive comments regarding the breakfast selection and WiFi speed. Please rest assured that your feedback has been noted and will be reviewed carefully as we continuously work to enhance our facilities and services. Thank you as well for your continued support as a valued ALL – Accor Live Limitless member, and for recommending our hotel to your family and friends. Your trust means a great deal to us. We look forward to welcoming you back for another pleasant stay in the near future. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road, Thapradu, Muang Rayong 21000

Customer review rating 3.0/5

Sadavut G. Couples - Confirmed reviews ALL

Please fix the connecting room sound problem, seems like the wall is losely constructed. We kept hearing the coughing sound of the other room. Normally we have stayed at connecting room at other 4 star hotels before, none is like this.

Dear Khun Sadavut G., Thank you very much for taking the time to share your detailed feedback following your recent stay with us, and for your continued loyalty as an ALL Gold member. We sincerely appreciate your support and your excellent ratings regarding our team, cleanliness, check-in and check-out experience, WiFi, and welcome amenities. At the same time, we deeply regret that the sound insulation in the connecting room did not meet your expectations. Please accept our sincere apologies for the disturbance you experienced. We fully understand how important comfort and privacy are, especially for a couple’s stay, and we are truly sorry that the noise from the adjacent room affected your overall experience. Once again, please accept our apologies for the inconvenience caused. We truly hope to have the opportunity to welcome you back and provide a much-improved accommodation experience in the future. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Customer review rating 4.5/5

Nantaya C. Friends - Confirmed reviews ALL

Good for all

Dear Nantaya C., We very much appreciate your comments regarding your stay at the Novotel Rayong Star Convention Centre. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maiprae Ruengram (Pla) Assistant Front Office Manager

Other web-users rate our hotel

  • 495 reviews 9.3/10 Location
  • 924 reviews 8.4/10 Room
  • 854 reviews 9.2/10 Service
  • 11 reviews 8.8/10 WiFi
  • 551 reviews 8.6/10 Cleanliness
  • 396 reviews 9/10 Breakfast
  • 352 reviews 9.6/10 Vibe
  • 263 reviews 8.4/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Rayong