Dear Khun Adisorn P., Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay and were particularly pleased with the cleanliness of your room, our convenient location, and the overall experience. We truly appreciate your kind comments and your recommendation of Novotel Rayong Star Convention Centre. It is also wonderful to know that you felt well recognised as an ALL Accor member. We sincerely appreciate your constructive feedback regarding the breakfast selection, especially the variety of meat options. We understand how having a wider choice of pork, beef, and chicken can enhance the breakfast experience, and we have shared your comments with our Food & Beverage team for their consideration. Your feedback is very valuable to us as we continuously strive to make every stay more comfortable and enjoyable. We hope to have the pleasure of welcoming you and your family back to Novotel Rayong Star Convention Centre soon, and we look forward to making your next stay even more memorable. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Khun Metawe T., Thank you very much for taking the time to share your detailed feedback regarding your recent stay at Novotel Rayong Star Convention Centre. We sincerely apologize for the inconvenience caused by the air conditioning in your room. We understand that it took some time for the room temperature to adjust to your preferred setting, and we will share your comments with our Engineering team for further inspection and improvement. We are also deeply concerned to learn about the condition of the cups, plates, and bowls at our breakfast buffet. Please accept our sincere apologies for this experience. Cleanliness and hygiene are among our highest priorities, and we regret that the condition of the tableware did not meet our expected standards. Your feedback has been shared with our Food & Beverage team for immediate attention and to reinforce our inspection and cleaning procedures. We appreciate your honest feedback, as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you back and provide you with a more comfortable and enjoyable experience on your next visit. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road, Thapradu, Muang Rayong 21000

Dear Dung N., Thank you very much for your wonderful review and for awarding us a perfect score of 100 out of 100. We are delighted to know that you had an excellent and comfortable stay and appreciated our convenient location. It is especially pleasing to hear that you were satisfied with the cleanliness, breakfast, Wi-Fi, and, most importantly, the service provided by our team. We are also grateful for your strong recommendation of Novotel Rayong Star Convention Centre and your positive feedback as an ALL Accor member. Your kind words are a great encouragement to our entire team and motivate us to continue maintaining our high standards of service and hospitality. Thank you once again for choosing Novotel Rayong Star Convention Centre. We look forward to welcoming you back for another excellent stay in the future. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Khun Phnom K., Thank you very much for taking the time to share such an exceptionally detailed and generous review of your recent stay with Novotel Rayong Star Convention Centre. We are deeply honoured to receive your outstanding overall rating and your continued confidence in our hospitality as a valued returning guest and ALL Accor Platinum member. It is particularly gratifying to learn that you consistently experienced excellent service and that our colleagues were friendly, attentive, and genuinely committed to fulfilling your requests. We are delighted that the room was carefully prepared in accordance with your preferences, providing the consistency and comfort you have come to expect from us. We are sincerely grateful for your special recognition of Khun Pang and Khun Na from the Front Office, Khun Amm, Khun Nook, Khun Fon, and Khun Win from the Restaurant team, and Khun Mon from Housekeeping. Your kind acknowledgement will be shared with each of them personally, and we are certain it will serve as a meaningful encouragement to continue delivering service of the highest standard. We are also pleased to know that you were fully satisfied with the recognition extended to you as an ALL Platinum member, including the welcome drink and welcome amenity, as well as with your experiences at the bar, Executive Lounge, and Concierge Service. Your positive comments regarding our environmentally friendly amenities and sustainability initiatives are equally appreciated. Your continued loyalty and recommendation are immensely valuable to us. We sincerely thank you for choosing Novotel Rayong Star Convention Centre for your business stays and for placing your trust in our team. We look forward to welcoming you back once again and to consistently exceeding your expectations on every future visit. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Khun Lee Y. C., Thank you very much for your continued loyalty and for choosing to stay with Novotel Rayong Star Convention Centre on four to five occasions. We are truly delighted to know that your previous stays have consistently been comfortable and enjoyable, particularly with regard to the comfort of our beds and pillows. We sincerely appreciate your continued trust in our hotel and your excellent score recommendation. At the same time, please accept our sincere apologies for the inconvenience experienced during your most recent stay on 6 August, particularly regarding the hairdryer, weighing scale, and bidet. We fully understand how disappointing it is when these in-room facilities do not function as expected. Your comments have been shared with our relevant departments for prompt inspection and corrective action to help ensure that these facilities are maintained to the appropriate standard. We also appreciate your feedback regarding the accommodation, cleanliness, breakfast, and Wi-Fi. Your comments are valuable to us and will assist our team in identifying areas where we can further improve the overall guest experience. We are especially grateful for your kind recognition of our team member. We will make every effort to identify her and share your appreciation with her, as such recognition is a meaningful encouragement to our colleagues. Thank you once again for your valuable feedback, continued loyalty as an ALL Platinum member, and for giving us the opportunity to improve. We sincerely hope to have the pleasure of welcoming you back to Novotel Rayong Star Convention Centre and providing you with the consistently comfortable and seamless experience you have come to expect from us. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Khun Peeyakorn L., Thank you very much for taking the time to share your feedback and for choosing Novotel Rayong Star Convention Centre for your recent stay. We are delighted to know that you were pleased with the cleanliness of our hotel, the convenient location, and the service provided by our team. We are particularly grateful for your perfect scores for cleanliness, our team, check-out and departure, Wi-Fi, and our sustainability initiatives. It is also wonderful to learn that you would highly recommend the ALL – Accor loyalty programme. As a valued Silver member, we sincerely appreciate your continued loyalty and support. We also appreciate your feedback regarding the booking experience and your overall stay. Your comments are important to us as we continuously strive to improve our services and provide an even more seamless and enjoyable experience for our guests. Thank you once again for your kind recommendation and for staying with us. We sincerely hope to have the pleasure of welcoming you and your companion back to Novotel Rayong Star Convention Centre in the near future. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Khun Tanakawee Tantrajin, Thank you very much for taking the time to share such a detailed and exceptionally generous review following your recent stay at Novotel Rayong Star Convention Centre. We are truly honoured to receive your perfect score. We are delighted to learn that you had another wonderful stay with us and that you were pleased with your corner suite upgrade and the amenities provided, including the kitchenette, microwave, refrigerator, and washer-dryer. It is especially gratifying to know that our recognition of your ALL Platinum membership, including the early check-in, late check-out, and Executive Lounge access, contributed positively to your experience. We are equally pleased that the Executive Lounge exceeded your expectations, particularly with its selection of beverages, snacks, and evening hot dishes. Your wonderful comments regarding our breakfast are also sincerely appreciated. We are delighted that you enjoyed the authenticity and variety of our Thai cuisine, together with our Asian, Japanese, and Western selections. Thank you as well for highlighting our convenient location and the accessibility of the surrounding attractions, markets, restaurants, and local amenities. We are pleased that our location provided an ideal base for your visit to Rayong during the fruit season. Most importantly, we are deeply grateful for your special recognition of "Khun Pla". We will be delighted to share your kind compliments with her and the entire team. Knowing that her attentive care before and throughout your stay made you feel genuinely welcomed is a wonderful encouragement to us all. Your excellent ratings across our accommodation, cleanliness, breakfast, service, facilities, dining experiences, sustainability initiatives, and Executive Lounge are greatly appreciated. Feedback of this nature is invaluable in motivating our team to uphold the highest standards of hospitality. It was our absolute pleasure to welcome you and your family once again. We sincerely look forward to the privilege of welcoming you back to Novotel Rayong Star Convention Centre on your next visit to Rayong and providing you with another exceptional and memorable stay. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Khun Duangjai P., Thank you for taking the time to share your detailed feedback regarding your recent business stay at Novotel Rayong Star Convention Centre. We sincerely appreciate your comments and are pleased to know that you found our hotel to be cozy and enjoyed the comfort of your bed. Your kind remarks are truly valued. At the same time, we regret to learn that certain aspects of your stay did not fully meet your expectations. We sincerely apologize for the inconvenience you experienced with the curved entrance road, particularly for vehicles with low ground clearance, as well as the accessibility between the parking area and the hotel building during rainy weather. We also appreciate your feedback regarding the ease of access and the WiFi connection speed. Your comments have been shared with the relevant departments for careful review as we continuously seek opportunities to enhance our facilities and guest experience. Your feedback such as yours is invaluable in helping us improve our services, and we are grateful that you brought these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable stay. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Khun Kittiwat P., Thank you very much for taking the time to share your detailed feedback regarding your recent business stay at Novotel Rayong Star Convention Centre. We are truly delighted to learn that you had an enjoyable experience and appreciated our convenient location, EV charging facilities, room upgrade, breakfast, and the exceptional service provided throughout your stay. It is especially rewarding to know that our efforts to recognize your valued Platinum ALL – Accor Live Limitless membership met your expectations, and that you enjoyed the Executive Lounge, welcome drink, and our sustainability initiatives. Your kind recognition of " Khun Banana" is sincerely appreciated. We will be delighted to share your thoughtful compliments with him, as well as with the entire team. Your encouraging words serve as a great motivation for us to continue delivering memorable hospitality experiences. Thank you once again for your generous recommendation and for choosing to stay with us. It has been our pleasure to welcome you, and we look forward to the opportunity of serving you again on your next visit to Rayong. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Millicent T., Thank you very much for taking the time to share your thoughtful feedback following your recent family stay with us. We are truly delighted to learn that your first stay at our hotel was a pleasant and comfortable experience. It is especially rewarding to know that you enjoyed our convenient location and that your visit exceeded your expectations. Your kind words and your intention to stay with us again on your next trip to Rayong are sincerely appreciated and mean a great deal to our entire team. We are also grateful for your positive ratings across various aspects of your stay, including your arrival and check-in experience, accommodation, cleanliness, our team, Wi-Fi, concierge service, fitness centre, swimming pool, bar, and our sustainability initiatives. It is particularly pleasing to know that you enjoyed both your welcome drink and welcome amenity, and that you were satisfied with the recognition you received as an ALL – Accor Live Limitless Gold member. Your encouraging feedback serves as a wonderful source of motivation for our team as we continue to deliver memorable experiences and warm hospitality to all our guests. Thank you once again for choosing Novotel Rayong Star Convention Centre. We sincerely look forward to welcoming you and your family back for another exceptional stay in the near future. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Khun Yong H. K. T., Thank you very much for taking the time to share your wonderful feedback following your stay at Novotel Rayong Star Convention Centre. We are truly delighted to learn that you had an excellent stay and that you appreciated the quiet and well-insulated room, as well as the exceptional service provided by our team. It is especially rewarding to know that all of your pre-arrival requests were fulfilled and that every aspect of your stay met your expectations. We are also sincerely grateful for your special recognition of" Stamp". Your kind compliments will be shared with Stamp and the entire team, as they serve as great encouragement for us to continue delivering exceptional hospitality. It is equally pleasing to know that you were satisfied with our accommodation, cleanliness, breakfast selection, check-in and check-out experience, Wi-Fi, and our commitment to sustainability. Your perfect ratings and recommendation mean a great deal to all of us. Thank you once again for your generous feedback and for choosing to stay with us. We look forward to welcoming you back to Novotel Rayong Star Convention Centre for another exceptional experience in the near future. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Khun Phanom R., Thank you for taking the time to share your thoughtful feedback regarding your recent stay at Novotel Rayong Star Convention Centre. We are truly delighted to know that you had a comfortable stay and that our Front Desk and Restaurant teams made such a positive impression through their warm welcome and attentive service. Your kind recognition is greatly appreciated and will be shared with our colleagues, who will be encouraged by your generous compliments. As a valued ALL Platinum member, we sincerely appreciate your continued trust and loyalty to Accor. It is especially rewarding to know that you were satisfied with your booking experience, member recognition, welcome amenities, dining experiences, Executive Lounge, bar, concierge service, and our sustainability initiatives. Your recommendation means a great deal to us. At the same time, we appreciate your ratings regarding your accommodation, cleanliness, breakfast selection, and overall team experience. Your feedback is invaluable and has been shared with the respective departments as we continuously strive to enhance our products and services to exceed our guests' expectations. Thank you once again for choosing to stay with us. It was our pleasure to welcome you, and we look forward to the opportunity of providing you with another exceptional experience on your next visit to Rayong. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road, Thapradu, Muang Rayong 21000

Dear Khun Julianna P., Dear Valued Guest, Thank you for taking the time to share your detailed feedback regarding your recent stay at Novotel Rayong Star Convention Centre. We are pleased to know that you appreciated our hotel, found your accommodation clean and comfortable, and experienced friendly service from our team. Your positive comments are sincerely appreciated. However, we are truly sorry to learn that your overall experience was affected by excessive noise from a group event during the late evening, as well as by guests smoking in areas near the swimming pool and the main lobby entrance. Please accept our sincere apologies for the inconvenience these situations caused to you and your family. Providing a comfortable and relaxing environment for all our guests is one of our highest priorities. Your comments have been shared with our management and security teams to reinforce monitoring of noise levels during group events, particularly during late-night hours, and to ensure that our designated non-smoking areas are appropriately supervised and hotel policies are consistently enforced. We also appreciate your feedback regarding our breakfast selection, kids' services, and sustainability initiatives. Your valuable comments will be reviewed with the respective departments as we continue to enhance the quality of our facilities and services. Thank you once again for your constructive feedback. We sincerely hope to have the opportunity to welcome you and your family back in the future and provide you with a much more enjoyable and seamless stay. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road, Thapradu, Muang Rayong 21000

Dear Khun Yubao C., Thank you very much for taking the time to share your feedback regarding your recent stay at Novotel Rayong Star Convention Centre. We are delighted to know that you had a comfortable stay and that your overall experience met your expectations. It is particularly rewarding to learn that you were pleased with your accommodation, the cleanliness of our facilities, the service provided by our team, the check-out experience, and our WiFi, all of which contributed to your enjoyable business trip. We also appreciate your positive ratings for your arrival experience, breakfast selection, and our sustainability initiatives. Your valuable feedback encourages us to continue refining our services and enhancing the guest experience. As a valued ALL – Accor Live Limitless Classic member, we sincerely appreciate your continued trust and support. Thank you for recommending both our hotel and the ALL loyalty programme. It was a pleasure to welcome you, and we look forward to the opportunity of serving you again on your next visit to Rayong. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road, Thapradu, Muang Rayong 21000

Dear Khun Soravit K., Thank you very much for taking the time to share your outstanding review of your recent family stay at Novotel Rayong Star Convention Centre. We are truly delighted to learn that your experience with us was perfect for your family vacation. It is especially rewarding to know that you found our team to be friendly, helpful, and professional, and that our clean and comfortable accommodation, excellent bathroom facilities, and breakfast selection all contributed to a memorable stay. Your generous comments are a wonderful source of encouragement for our entire team. We take great pride in delivering genuine hospitality and creating a welcoming environment for every guest, and we are pleased that our efforts made such a positive impression on you and your family. We are also grateful for your perfect ratings across all aspects of your stay and for your willingness to recommend our hotel to your family and friends. Such recognition is sincerely appreciated and inspires us to continue delivering exceptional service. Thank you once again for choosing Novotel Rayong Star Convention Centre. It was our pleasure to welcome you, and we are truly honored to know that you intend to return. We look forward to welcoming you and your family back for another memorable stay in the near future. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road, Thapradu, Muang Rayong 21000

Dear Khun Brian S., Thank you very much for taking the time to share your wonderful feedback following your recent stay at Novotel Rayong Star Convention Centre. We are delighted to learn that you had an enjoyable stay and that you found our facilities to be excellent. It is especially rewarding to know that you appreciated our accommodation, breakfast selection, WiFi, sustainability initiatives, and the attentive service provided by our team. Your generous recommendation and perfect overall rating are truly appreciated. We also value your ratings regarding your arrival experience and cleanliness. Your feedback is important to us, and we will continue to enhance every aspect of our guest experience to ensure an even more seamless and memorable stay. Thank you once again for your kind words and for choosing to stay with us. It was our pleasure to welcome you, and we sincerely look forward to welcoming you and your partner back for another exceptional stay in the near future. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road, Thapradu, Muang Rayong 21000

Dear Abdallah G., Thank you very much for taking the time to share such a comprehensive review of your recent stay at Novotel Rayong Star Convention Centre. We are truly delighted to learn that you had an overall wonderful experience and sincerely appreciate your perfect rating and recommendation. It is a pleasure to know that you enjoyed our convenient location, peaceful swimming pool, Executive Lounge, bar, breakfast, and the recognition of your ALL Platinum membership benefits. We are especially grateful for your kind words regarding the professionalism and hospitality of our Heartists. Your special recognition of Mr. Banana, Mr. M, and our team member who assisted you via email will certainly be shared with them, as they will be delighted to know they contributed to making your stay memorable. At the same time, we sincerely apologize for the inconveniences you experienced, particularly the missing towels and amenities upon arrival, the inconsistent shower water temperature and pressure, as well as your dining experience at our main restaurant. We regret that your request regarding lemongrass was not properly accommodated and understand how disappointing this must have been, especially considering your dietary preference. Please be assured that your valuable comments have been shared with our Executive Chef and the relevant departments to reinforce greater attention to guests' special requests and to improve both the consistency and quality of our culinary offerings. We also appreciate your constructive feedback regarding the pizza, cheesecake, and welcome amenity, as these insights help us continue enhancing our guest experience. Thank you once again for your thoughtful feedback and for choosing to stay with us. It was our pleasure to welcome you, and we are truly honored to know that you would consider returning in the future. We look forward to welcoming you back for another exceptional stay. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Khun Montira W., Thank you for taking the time to share your detailed feedback regarding your recent stay at Novotel Rayong Star Convention Centre. We sincerely appreciate your comments and regret that your experience did not meet your expectations. Please accept our deepest apologies for the disappointment you encountered, particularly regarding the breakfast service. Breakfast is scheduled to begin at 6:00 AM, and we regret that the buffet was not fully prepared when you arrived. This is not the standard of service we strive to deliver, and your comments have been shared with our Food & Beverage and Culinary teams for immediate review and corrective action to ensure the breakfast experience is fully ready at the advertised opening time. We also appreciate your feedback concerning the comfort of our pillows. Guest comfort is one of our highest priorities, and your suggestion regarding pillow options has been noted for consideration as we continuously evaluate ways to enhance our guests' sleeping experience. Furthermore, we are truly sorry to learn that the level of hospitality you received from our team did not leave you feeling genuinely welcomed. Delivering warm, attentive, and heartfelt service is a core value of Novotel and Accor, and it is disappointing to know that we fell short during your stay. Your comments have been shared with our management team and department heads to reinforce our service standards and ensure every guest feels sincerely valued from arrival through departure. We also acknowledge your observation regarding the absence of a keycard-controlled access system from the ground floor to the guest room levels. While our hotel's security measures comply with our operational standards, we appreciate your perspective and will take your comments into consideration as we continue to evaluate opportunities to enhance both security and guest confidence. We are grateful for your positive remarks regarding the cleanliness of the hotel, our WiFi service, and the smooth check-in and check-out process. Please accept our sincere apologies once again for the shortcomings you experienced. Your feedback is invaluable in helping us identify areas requiring improvement, and we are committed to taking the necessary steps to prevent similar situations from occurring in the future. We truly hope you will allow us the opportunity to regain your confidence and provide you with the high standard of hospitality that we are committed to delivering. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Khun Benjaphorn P., Thank you very much for taking the time to share such a detailed and thoughtful review of your recent stay with us, as well as for awarding us a perfect overall score. We are delighted to hear that you enjoyed our warm and attentive service, the cleanliness and freshness of your newly opened room, the peaceful and green atmosphere, as well as the breakfast selection. It is especially rewarding to know that the Kids Club was a highlight of your stay and brought great joy to the children in your group. At the same time, we sincerely appreciate your constructive feedback regarding the bathroom drainage condition and shower water flow, as well as the doorbell issue in the Deluxe room. Please accept our sincere apologies for the inconvenience caused. Your comments have been shared with our Engineering and Housekeeping teams for immediate inspection and corrective action to ensure these matters are properly addressed for future guests. We truly value your observations, as they help us continuously improve both our facilities and service standards. Thank you once again for your kind words and support. We look forward to welcoming you back for another pleasant stay at Novotel Rayong Star Convention Centre in the near future. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000