Novotel Rayong Star Convention Centre 4 stars

Dear Khun Yubao C., Thank you very much for taking the time to share your feedback regarding your recent stay at Novotel Rayong Star Convention Centre. We are delighted to know that you had a comfortable stay and that your overall experience met your expectations. It is particularly rewarding to learn that you were pleased with your accommodation, the cleanliness of our facilities, the service provided by our team, the check-out experience, and our WiFi, all of which contributed to your enjoyable business trip. We also appreciate your positive ratings for your arrival experience, breakfast selection, and our sustainability initiatives. Your valuable feedback encourages us to continue refining our services and enhancing the guest experience. As a valued ALL – Accor Live Limitless Classic member, we sincerely appreciate your continued trust and support. Thank you for recommending both our hotel and the ALL loyalty programme. It was a pleasure to welcome you, and we look forward to the opportunity of serving you again on your next visit to Rayong. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road, Thapradu, Muang Rayong 21000

Dear Khun Soravit K., Thank you very much for taking the time to share your outstanding review of your recent family stay at Novotel Rayong Star Convention Centre. We are truly delighted to learn that your experience with us was perfect for your family vacation. It is especially rewarding to know that you found our team to be friendly, helpful, and professional, and that our clean and comfortable accommodation, excellent bathroom facilities, and breakfast selection all contributed to a memorable stay. Your generous comments are a wonderful source of encouragement for our entire team. We take great pride in delivering genuine hospitality and creating a welcoming environment for every guest, and we are pleased that our efforts made such a positive impression on you and your family. We are also grateful for your perfect ratings across all aspects of your stay and for your willingness to recommend our hotel to your family and friends. Such recognition is sincerely appreciated and inspires us to continue delivering exceptional service. Thank you once again for choosing Novotel Rayong Star Convention Centre. It was our pleasure to welcome you, and we are truly honored to know that you intend to return. We look forward to welcoming you and your family back for another memorable stay in the near future. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road, Thapradu, Muang Rayong 21000

Dear Khun Brian S., Thank you very much for taking the time to share your wonderful feedback following your recent stay at Novotel Rayong Star Convention Centre. We are delighted to learn that you had an enjoyable stay and that you found our facilities to be excellent. It is especially rewarding to know that you appreciated our accommodation, breakfast selection, WiFi, sustainability initiatives, and the attentive service provided by our team. Your generous recommendation and perfect overall rating are truly appreciated. We also value your ratings regarding your arrival experience and cleanliness. Your feedback is important to us, and we will continue to enhance every aspect of our guest experience to ensure an even more seamless and memorable stay. Thank you once again for your kind words and for choosing to stay with us. It was our pleasure to welcome you, and we sincerely look forward to welcoming you and your partner back for another exceptional stay in the near future. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road, Thapradu, Muang Rayong 21000

Dear Abdallah G., Thank you very much for taking the time to share such a comprehensive review of your recent stay at Novotel Rayong Star Convention Centre. We are truly delighted to learn that you had an overall wonderful experience and sincerely appreciate your perfect rating and recommendation. It is a pleasure to know that you enjoyed our convenient location, peaceful swimming pool, Executive Lounge, bar, breakfast, and the recognition of your ALL Platinum membership benefits. We are especially grateful for your kind words regarding the professionalism and hospitality of our Heartists. Your special recognition of Mr. Banana, Mr. M, and our team member who assisted you via email will certainly be shared with them, as they will be delighted to know they contributed to making your stay memorable. At the same time, we sincerely apologize for the inconveniences you experienced, particularly the missing towels and amenities upon arrival, the inconsistent shower water temperature and pressure, as well as your dining experience at our main restaurant. We regret that your request regarding lemongrass was not properly accommodated and understand how disappointing this must have been, especially considering your dietary preference. Please be assured that your valuable comments have been shared with our Executive Chef and the relevant departments to reinforce greater attention to guests' special requests and to improve both the consistency and quality of our culinary offerings. We also appreciate your constructive feedback regarding the pizza, cheesecake, and welcome amenity, as these insights help us continue enhancing our guest experience. Thank you once again for your thoughtful feedback and for choosing to stay with us. It was our pleasure to welcome you, and we are truly honored to know that you would consider returning in the future. We look forward to welcoming you back for another exceptional stay. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Khun Montira W., Thank you for taking the time to share your detailed feedback regarding your recent stay at Novotel Rayong Star Convention Centre. We sincerely appreciate your comments and regret that your experience did not meet your expectations. Please accept our deepest apologies for the disappointment you encountered, particularly regarding the breakfast service. Breakfast is scheduled to begin at 6:00 AM, and we regret that the buffet was not fully prepared when you arrived. This is not the standard of service we strive to deliver, and your comments have been shared with our Food & Beverage and Culinary teams for immediate review and corrective action to ensure the breakfast experience is fully ready at the advertised opening time. We also appreciate your feedback concerning the comfort of our pillows. Guest comfort is one of our highest priorities, and your suggestion regarding pillow options has been noted for consideration as we continuously evaluate ways to enhance our guests' sleeping experience. Furthermore, we are truly sorry to learn that the level of hospitality you received from our team did not leave you feeling genuinely welcomed. Delivering warm, attentive, and heartfelt service is a core value of Novotel and Accor, and it is disappointing to know that we fell short during your stay. Your comments have been shared with our management team and department heads to reinforce our service standards and ensure every guest feels sincerely valued from arrival through departure. We also acknowledge your observation regarding the absence of a keycard-controlled access system from the ground floor to the guest room levels. While our hotel's security measures comply with our operational standards, we appreciate your perspective and will take your comments into consideration as we continue to evaluate opportunities to enhance both security and guest confidence. We are grateful for your positive remarks regarding the cleanliness of the hotel, our WiFi service, and the smooth check-in and check-out process. Please accept our sincere apologies once again for the shortcomings you experienced. Your feedback is invaluable in helping us identify areas requiring improvement, and we are committed to taking the necessary steps to prevent similar situations from occurring in the future. We truly hope you will allow us the opportunity to regain your confidence and provide you with the high standard of hospitality that we are committed to delivering. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000