Novotel Rayong Star Convention Centre 4 stars

Customer review rating (ALL Rating) 4.6/5 926 reviews

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109 Sukhumvit Road, Tha Pradu, Muang Rayong District, 21000 RAYONG, Thailand

Description

Our accommodation(s)

Hotel location

Novotel Rayong Star Convention Centre

109 Sukhumvit Road, Tha Pradu, Muang Rayong District
21000 RAYONG
Thailand

GPS:12.68642, 101.27022

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FOOD EXCHANGE

All Day Dining restaurant, serving flavorful food inspired by international cuisines. Located on the lobby floor, the stylish and bright dining room can seat up to 220 guests, providing plenty of space for families and business travelers.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  926 reviews

Customer review rating 5.0/5

Supoj M. Families - Confirmed reviews ALL

Good support and get special discount

Dear Khun Supoj M., Thank you very much for your excellent review and for taking the time to share your experience with us. We are delighted to hear that you and your family enjoyed your stay and that our team was able to provide helpful support along with a special offer that added value to your visit. We are also pleased to know that you rated many aspects of your stay so highly including check-in, accommodation, cleanliness, and the service provided by our team. Your comment regarding breakfast and sustainability initiatives is greatly appreciated, and we will continue working to enhance these areas for an even better experience in the future. We sincerely thank you for your loyalty as a Classic member of ALL – Accor Live Limitless and for recommending us to others. We look forward to having the pleasure of welcoming you and your family back again soon. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Customer review rating 5.0/5

Sven G. A. K. Solo - Confirmed reviews ALL

Good quality, nice staff, very clean and good location!

Dear Sven G. A. K., We very much appreciate your comments regarding your stay at the Novotel Rayong Star Convention Centre. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maiprae Ruengram (Pla) Assistant Front Office Manager

Customer review rating 5.0/5

James F. Couples - Confirmed reviews ALL

Have stayed here several times, everything is always excellent

Dear Khun James F., Thank you very much for your continued loyalty and for sharing such an excellent review of your stay with us at the Novotel Rayong Star Convention Centre. We are truly delighted to learn that you have stayed with us several times and that each visit has consistently met your expectations. Receiving a perfect overall score and your kind comment that “everything is always excellent” is a great compliment to our entire team. We are especially pleased to know that you found all aspects of your stay from booking and check-in to accommodation, breakfast, cleanliness, WiFi, and check-out to be outstanding. Your special mention that all staff are excellent is sincerely appreciated and will be shared with the whole team as strong encouragement. We also thank you for your loyalty as an ALL Accor Silver member and for recommending both our hotel and the Accor loyalty programme. We truly value your support and look forward to welcoming you back for another excellent stay in the near future. Kind regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre

Customer review rating 4.0/5

Chantiga C. Families - Confirmed reviews ALL

Overall was a good experience stay in the hotel. Friendly staff, comfy bad, room was well clean and in good condition. The breakfast was good and variety of choices too. Just some of the technical issue we had from the room aircon and the shower water heater. The aircon temperature sensor might be malfunctioned as it kept making the room too cold for us. Even we set the temperature up until 30 degrees, actually we prefer at 25, but the room temp getting lower to 21 so we decided to turn off the aircon to be able to stay in the room. The hotel sent a techinician trying to fix the issue for us but he couldn't fix. Another issue was the water temperature in the shower did not stable. We wanted to get warm water but the water temp keep changing from too hot to too cold even we didn't adjust the water temp handle but the temperature keep changing itself.

Dear Khun Chantiga C., Thank you for sharing your experience at Novotel Rayong Star Convention Centre. We are pleased to know that you had a generally good experience and that you appreciated the cleanliness of the room, the comfort of the bed, the friendliness and service-minded attitude of our staff, as well as the variety and quality of our breakfast. We also thank you for your positive comments on the booking experience through the ALL Accor App and for your continued loyalty as an ALL Accor Gold member. At the same time, please accept our sincere apologies for the inconvenience caused by the technical issues with the air-conditioning system and the unstable shower water temperature. We regret that our technician was unable to fully resolve the air-conditioning issue during your stay. Your feedback has been shared with our engineering team for thorough inspection and corrective action to prevent a recurrence. We truly appreciate your constructive comments, as they help us improve our facilities and services. Thank you as well for recommending our hotel to others. We hope to have the opportunity to welcome you and your family back in the future and to provide you with a more comfortable and seamless stay. Kind regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre

Customer review rating 4.5/5

Joseph A. Families - Confirmed reviews ALL

As Accor member my room was ready as per request. Beautiful room. Courteous staff. Very good breakfast

Dear Joseph A., Thank you very much for taking the time to share such a detailed and thoughtful review of your stay with us. We are delighted to know that you enjoyed a well-located hotel, a beautiful room, courteous service, and an excellent breakfast, and that your overall experience met your expectations. We also truly appreciate your kind recognition of our team and are pleased to hear that every staff member you interacted with delivered a high level of hospitality. Thank you as well for your understanding regarding the air-conditioning condensation issue in your original room. We are glad that our Front Office team was able to respond promptly by arranging a room change and taking care of your belongings. Your feedback helps us ensure we continue to address such matters swiftly and effectively. We sincerely value your loyalty as an ALL – Accor Live Limitless Gold member and appreciate your positive comments on the ease of booking through the Accor ALL App, as well as your support for our sustainability initiatives. Thank you for recommending both our hotel and the Accor loyalty programme. We look forward to welcoming you and your family back to Novotel Rayong Star Convention Centre for another excellent stay. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Other web-users rate our hotel

  • 476 reviews 9.5/10 Location
  • 910 reviews 8.4/10 Room
  • 806 reviews 9/10 Service
  • 11 reviews 9/10 WiFi
  • 527 reviews 8.5/10 Cleanliness
  • 412 reviews 8.9/10 Breakfast
  • 362 reviews 9.6/10 Vibe
  • 258 reviews 8.3/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.