Novotel Rayong Star Convention Centre 4 stars

Dear Khun Duangjai P., Thank you for taking the time to share your detailed feedback regarding your recent business stay at Novotel Rayong Star Convention Centre. We sincerely appreciate your comments and are pleased to know that you found our hotel to be cozy and enjoyed the comfort of your bed. Your kind remarks are truly valued. At the same time, we regret to learn that certain aspects of your stay did not fully meet your expectations. We sincerely apologize for the inconvenience you experienced with the curved entrance road, particularly for vehicles with low ground clearance, as well as the accessibility between the parking area and the hotel building during rainy weather. We also appreciate your feedback regarding the ease of access and the WiFi connection speed. Your comments have been shared with the relevant departments for careful review as we continuously seek opportunities to enhance our facilities and guest experience. Your feedback such as yours is invaluable in helping us improve our services, and we are grateful that you brought these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable stay. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Khun Kittiwat P., Thank you very much for taking the time to share your detailed feedback regarding your recent business stay at Novotel Rayong Star Convention Centre. We are truly delighted to learn that you had an enjoyable experience and appreciated our convenient location, EV charging facilities, room upgrade, breakfast, and the exceptional service provided throughout your stay. It is especially rewarding to know that our efforts to recognize your valued Platinum ALL – Accor Live Limitless membership met your expectations, and that you enjoyed the Executive Lounge, welcome drink, and our sustainability initiatives. Your kind recognition of " Khun Banana" is sincerely appreciated. We will be delighted to share your thoughtful compliments with him, as well as with the entire team. Your encouraging words serve as a great motivation for us to continue delivering memorable hospitality experiences. Thank you once again for your generous recommendation and for choosing to stay with us. It has been our pleasure to welcome you, and we look forward to the opportunity of serving you again on your next visit to Rayong. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Millicent T., Thank you very much for taking the time to share your thoughtful feedback following your recent family stay with us. We are truly delighted to learn that your first stay at our hotel was a pleasant and comfortable experience. It is especially rewarding to know that you enjoyed our convenient location and that your visit exceeded your expectations. Your kind words and your intention to stay with us again on your next trip to Rayong are sincerely appreciated and mean a great deal to our entire team. We are also grateful for your positive ratings across various aspects of your stay, including your arrival and check-in experience, accommodation, cleanliness, our team, Wi-Fi, concierge service, fitness centre, swimming pool, bar, and our sustainability initiatives. It is particularly pleasing to know that you enjoyed both your welcome drink and welcome amenity, and that you were satisfied with the recognition you received as an ALL – Accor Live Limitless Gold member. Your encouraging feedback serves as a wonderful source of motivation for our team as we continue to deliver memorable experiences and warm hospitality to all our guests. Thank you once again for choosing Novotel Rayong Star Convention Centre. We sincerely look forward to welcoming you and your family back for another exceptional stay in the near future. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Khun Yong H. K. T., Thank you very much for taking the time to share your wonderful feedback following your stay at Novotel Rayong Star Convention Centre. We are truly delighted to learn that you had an excellent stay and that you appreciated the quiet and well-insulated room, as well as the exceptional service provided by our team. It is especially rewarding to know that all of your pre-arrival requests were fulfilled and that every aspect of your stay met your expectations. We are also sincerely grateful for your special recognition of" Stamp". Your kind compliments will be shared with Stamp and the entire team, as they serve as great encouragement for us to continue delivering exceptional hospitality. It is equally pleasing to know that you were satisfied with our accommodation, cleanliness, breakfast selection, check-in and check-out experience, Wi-Fi, and our commitment to sustainability. Your perfect ratings and recommendation mean a great deal to all of us. Thank you once again for your generous feedback and for choosing to stay with us. We look forward to welcoming you back to Novotel Rayong Star Convention Centre for another exceptional experience in the near future. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Khun Phanom R., Thank you for taking the time to share your thoughtful feedback regarding your recent stay at Novotel Rayong Star Convention Centre. We are truly delighted to know that you had a comfortable stay and that our Front Desk and Restaurant teams made such a positive impression through their warm welcome and attentive service. Your kind recognition is greatly appreciated and will be shared with our colleagues, who will be encouraged by your generous compliments. As a valued ALL Platinum member, we sincerely appreciate your continued trust and loyalty to Accor. It is especially rewarding to know that you were satisfied with your booking experience, member recognition, welcome amenities, dining experiences, Executive Lounge, bar, concierge service, and our sustainability initiatives. Your recommendation means a great deal to us. At the same time, we appreciate your ratings regarding your accommodation, cleanliness, breakfast selection, and overall team experience. Your feedback is invaluable and has been shared with the respective departments as we continuously strive to enhance our products and services to exceed our guests' expectations. Thank you once again for choosing to stay with us. It was our pleasure to welcome you, and we look forward to the opportunity of providing you with another exceptional experience on your next visit to Rayong. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road, Thapradu, Muang Rayong 21000