Mercure Pattaya Ocean Resort 4 stars

We don't have much time to go out and relax due to the situation of Covid-19. When we decided to stay here, we are not disappointed as all :) Our family is very happy , welcome drink, clean room, good food, smile people. We will come back again. And we will go through it together.

Toilet is so dirty not flush and also inside the room. Reception not quite neat and polite. Buffet in the morning have staff not wearing glove and hold the dish put into the buffet line

comfortable

All good, I saw a receptionist wared the clothing face mask but the mask was not cover her nose. I guess it loosen or not fix to her face. I was thinking it was not from her attention. My suggestion to hotel to give all hotel employees face mask and make it standardize and ensure all Hotel employees are careful for during operation.

overall is good even during covid-19 situation that we truly understand for the main facility that forced close. However, the front desk when we checked-in could be a lot better and the front person wasn't have a good service mind when he said or answer our questions.

All is good. However, the maintenance (painting) on the kid section of the ground floor pool left the yellow paint chip in the water. It should be preventable and better managed.

Everything nice to staying with family here. Room ver clean, breakfast good test and staff are well trained. Security very polite&sincare. But I used extra bed to saying as 3th person. Bed too small even my high just 167 cm. Only kids and sleep on this bed and very hard. It’s Over price 1,200 bath if compare with quality of bed. I can’t sleep for 3 night staying here.

Nice accommodate , romantic room

Second time here. Fast check in, nice staff clearly explained everything. Ocean view room was nice and quiet at the corner of building. Enjoy silver benefits such welcome drinks.

Not allowing room upgrades. Because the reservation uses a silver card and when the guest uses a gold card. Room upgrade But the staff said they couldn't. Which in the past we have always used this right Even the same hotel like Mercure Koh Chang Service and care are very different. The rights that deserve Must request to change or give away We forgot the item, there was no contact. Don't know if that's the hotel policy or how And room upgrades claimed The room is available, upgrade it. Which is a right that deserves to be rushed or not, how many people have never met The front desk staff spoke like they were reluctant. Not impressed and will not come back to stay here. And will continue to share with the service Food was not tasty Something that deserves a fried egg, there is no need to ask, but the staff won't tell. Suitable for the very bad reviews here. But we want to try And I know that the standard is as bad as many people really tell

It was good. The kids enjoy their time at the hotel and the facilities

1.Location is good, but it wasn't enough hotel sight to show exactlly entrance way to hotel. Then we kept asking the people around their to find it out 2.No Bathroom Amenties. atlease​ shower cap. 3.breakfast room too small not enough table. Managment is horrible. Ex. We were waiting fried egg atleast 5 minutes and people on queue more than 10 people. My sugestion this Fried egg can be cook in the kichen and ready serve easily. Or you can add more stuff for cooking Fried egg table.

The hotel is well located just 5 min walk to the beach and 7-11. The room itself is cosy. The bed and pillow are very comfortable. However, the bathroom is very slippery which is not suitable for children and elderly. The water park is very nice but the water is quite cold.

Good hotel facilities and staffs

Elevator time is a real nightmare with only 2 elevators for the whole building? You can wait forever. Before checking in, I have email FOM my Platinum member info but when I checked in my benefit becomes Silver level. In room, it said silver member. Welcome drink slip also silver member. Thanks for downgrade my status. This is the first Accor hotel doing so to me.