Mercure Pattaya Ocean Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 1,203 reviews

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Mercure Pattaya Ocean Resort - Image 1
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463/100, Moo 9, Pattaya Second Road, Nhongprue Banglamung, 20150 PATTAYA, Thailand

Description

Hotel extras

  • A family hotel with mini water park, play area, family rooms & kids activities.

  • Just 200 metres from Pattaya Beach, perfect for family fun and seaside stays.

  • Close to Terminal 21 Pattaya, restaurants and shopping malls.

  • Convenient access to major Pattaya attractions, shopping, dining and entertainment.

  • Offers Superior, Deluxe to Family Suites, ideal for happy family holidays.

Our accommodation(s)

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Hotel location

Mercure Pattaya Ocean Resort

463/100, Moo 9, Pattaya Second Road, Nhongprue Banglamung
20150 PATTAYA
Thailand

GPS:12.94721, 100.887436

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MOLTEN

Savour a variety of delicious Thai and international cuisine at the popular all day dining Molten Restaurant. Guests who want to dine in the privacy of their rooms can opt for the in-room dining option, which is also available all day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,203 reviews

Customer review rating 4.5/5

Somthawin P. S. Friends - Confirmed reviews ALL

i would like to remain private not public

Dear Somthawin P. S., Thank you for your positive feedback regarding our location. We understand the importance of privacy for our guests and strive to create a comfortable environment for everyone. Your preferences are duly noted, and we appreciate your insights. Best regards, Panadda Injai, Front Office Manager

Customer review rating 3.0/5

Taner C. Families - Confirmed reviews ALL

Dear Accor Customer Relations, I am an Accor Silver member and until recently I was also a Gold member. Unfortunately, during my recent stay, I was disappointed to notice a decline in the service quality compared to my previous experiences with your hotels. After staying at an Ibis hotel, I arrived at your property around 11:30 AM. Before bringing my family, I first visited the reception to ask whether an early check-in was possible, and I was informed that a room was available. Based on this information, I returned with my family and completed the check-in process without any issue. Later, when I politely asked about the possibility of a late check-out, the receptionist questioned why I had checked in early in the first place. She also incorrectly stated that Silver members only have the right to late check-out, while speaking in a manner that felt unnecessarily interrogative. Although she eventually assisted us, the overall approach made it feel as though this was a personal favor rather than a standard benefit or a customer-oriented gesture. What upset me most was not whether the hotel could accommodate the request, but rather being questioned about why we wanted both an early check-in and a late check-out. I believe the focus should have been on providing accurate information and maintaining a welcoming, professional attitude rather than making guests feel uncomfortable for asking. As this was the final day and final hours of my Thailand vacation, this interaction unfortunately left a negative memory. I do not wish to share the employee’s name, as my intention is not to target an individual personally. However, I believe it is important for the hotel management to understand how such communication styles can affect guest experience. I would also like to mention that the complimentary treat sent to our room and the kind note from your manager were appreciated, but unfortunately they did not align with the experience we had during this interaction. I hope this feedback will be taken constructively to help improve guest communication and service consistency. Kind regards, Taner

Dear Taner C., Thank you for taking the time to share your feedback regarding your recent experience at Mercure Pattaya Ocean Resort. I sincerely apologize for the discomfort you encountered during your interactions with our staff, particularly regarding your requests for early check-in and late check-out. It is our goal to ensure that all guests feel welcomed and valued, and I regret that our service did not meet these expectations during your stay. I appreciate your acknowledgment of the complimentary treat and note from our manager; however, I understand that this did not compensate for your overall experience. Your comments will be taken into account as we strive to improve our communication and service consistency. We value your loyalty as a Silver member and recognize the importance of providing a seamless experience for our guests. Thank you once again for your valuable insights. We hope to have the opportunity to welcome you back in the future and provide you with the high standards of service that you rightfully expect. Panadda Injai, Front Office Manager

Customer review rating 4.5/5

Rodney F. Solo - Confirmed reviews ALL

An excellent 2 night stay at this well located property. My ALL Platinum status was well recognised with a lovely room upgrade and attentive service. Breakfast was typical for a Mercure property with a reason buffet selection.

Dear Rodney F., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed your upgrade and found our service attentive. Your feedback regarding the breakfast selection is appreciated, and we look forward to welcoming you again soon. Panadda Injai, Front Office Manager

Customer review rating 4.5/5

Danny C. Solo - Confirmed reviews ALL

I like this hotel is the only accor hotel that is well located in Pattaya and also staff are very accounting with checkouts and upgrades as well as friendly service

Dear Danny C., Thank you for your positive feedback regarding our location and staff service. We are pleased to know that you enjoyed your experience at our hotel and appreciate your kind words about our team. Your satisfaction is our priority. Panadda Injai, Front Office Manager

Customer review rating 5.0/5

Christopher R. Couples - Confirmed reviews ALL

Excellent check on. Excellent room. Excellent everything. Will return again and again

Dear Christopher R., Thank you for your kind words regarding your experience at Mercure Pattaya Ocean Resort. We are delighted to hear that you found our check-in process, accommodations, and overall service to be excellent. We look forward to welcoming you back for another enjoyable stay. Panadda Injai, Front Office Manager

Other web-users rate our hotel

  • 1,342 reviews 9.5/10 Location
  • 1,749 reviews 6.9/10 Room
  • 2,840 reviews 9.2/10 Service
  • 36 reviews 7.2/10 WiFi
  • 887 reviews 7.3/10 Cleanliness
  • 697 reviews 7.5/10 Breakfast
  • 627 reviews 4.5/10 Comfort
  • 129 reviews 9.3/10 Bar

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