Mercure Pattaya Ocean Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 1,147 reviews

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Mercure Pattaya Ocean Resort - Image 1
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463/100, Moo 9, Pattaya Second Road, Nhongprue Banglamung, 20150 PATTAYA, Thailand

Description

Hotel extras

  • Ocean resort with mini water park, mini rock climbing & cave

  • 200 metres away from Pattaya beach

  • Walk to beach,Terminal 21 Pattaya, Art in Paradise

  • Pamper your kids everyday with MyKids package

  • Free flow & unique beverage experience with MyGlass Package

Our accommodation(s)

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Hotel location

Mercure Pattaya Ocean Resort

463/100, Moo 9, Pattaya Second Road, Nhongprue Banglamung
20150 PATTAYA
Thailand

GPS:12.94721, 100.887436

Telephone
Fax +66 2 659 2889

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MOLTEN

Savour a variety of delicious Thai and international cuisine at the popular all day dining Molten Restaurant. Guests who want to dine in the privacy of their rooms can opt for the in-room dining option, which is also available all day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,147 reviews

TripAdvisor Rating  3.9/5  1,014 reviews

Customer review rating 5.0/5

Rajan K. Solo - Confirmed reviews ALL

At the reception, all the staff were super busy dealing with other guests and their nuances. But one of the staff noticed me standing in the queue behind... and said Sir, allow us 5 mins. And obviously I obliged because they did not loose sight of me, while dealing with the other guests.

Dear Mr. K., Thank you for sharing your positive experience at Mercure Pattaya Ocean Resort. We are delighted to hear that our staff's attentiveness stood out during your visit, even amidst their busy schedules. Your recognition of their hospitality truly motivates our team to maintain high standards of service. We look forward to welcoming you back in the future. Panadda Injai, Front Office Manager

Staff not accommodating, terrible breakfast, tiny gym, small and noisy rooms, insects under carpet, rock solid beds.

TripAdvisor rating 3.0/5

lylnas TripAdvisor review

Rooms are small and beds accommodate only 2 people. You have to pay extra for beds for children, even under 12. The manager, blamed this problem on hotels.com but still offered us as customers no compensation for the inconvenience. Our room had lots of tiny insects crawling on the floor which we noted second night. On top of this, we had a room that had an interconnected door and could hear the next door guests arguments the whole night so we got zero sleep. I also asked for extra mattress topper as the beds were rock hard and the front desk said they had none. However, when complaining to the manager they said they have so not sure what is what. The breakfast was terrible with no variation and offered only carbs and fried options and soggy omelettes. We stayed here 2 nights rather than expected 11 nights. Unfortunately I can’t recommend this hotel. Although the pool area is great, despite ice cold water, and the tiny kids club, I think it was a terrible stay and there are much better hotels for families.

Customer review rating 5.0/5

Robert K. Solo - Confirmed reviews ALL

I would like to convey my deepest and most sincere appreciation to you and to the entire team at Novotel Phuket Phokeethra for the outstanding hospitality I experienced during my recent stay. From the very first moment of my arrival, I was met with genuine warmth, professionalism, and a level of personal care that immediately set your hotel apart. The attention to detail, the consistent courtesy, and the quiet efficiency displayed by your staff were truly remarkable. Every member of the team seemed not only well trained, but also genuinely committed to ensuring that guests feel comfortable, respected, and at home. This combination of competence and kindness is rare, and it speaks volumes about the quality of your management and the culture you have fostered within your hotel. I felt at all times that my comfort and well-being were a priority. Requests were handled promptly and graciously, assistance was always offered with a smile, and there was a reassuring sense that nothing was too much trouble. Such care creates trust, and trust is what transforms a hotel stay into a lasting positive memory. You can be justly proud of your staff. They are a true asset to Novotel Phuket Phokeethra and reflect the highest standards of hospitality. Their dedication, diligence, and consistency make your hotel not merely a place to stay, but a place one wishes to return to. It is therefore with great confidence and genuine enthusiasm that I intend to return to Novotel Phuket Phokeethra later this year for an extended stay. I sincerely hope—and fully trust—that I will once again be welcomed with the same warmth, professionalism, and continuous care that so greatly enriched my recent visit. Knowing the standard your team upholds, I look forward to my return with real anticipation. Please extend my heartfelt thanks to all members of your staff who contributed to making my stay so pleasant and memorable. Thank you once again for your exceptional service and for creating an environment of comfort, respect, and excellence.

This hotel is a Disgrace for the Mercure Brand

TripAdvisor rating 1.0/5

Explore07404160571 TripAdvisor review

I don’t usually write reviews, but this time I feel I have to share my experience. I generally like Mercure hotels, but not this one. I stayed at Mercure Pattaya Ocean Resort from 27 December 2025 to 3 January 2026. Based on other reviews I expected it might be bad, but I didn’t think it could be this bad. I strongly do not recommend this hotel. The rooms are outdated, and the service is the worst I’ve experienced at any Mercure property. The rooms are extremely worn out — old furniture, poor condition, and very small. We requested an extra bed for our child, and after they placed it in the room, it basically became one huge bed from wall to wall. That’s how tiny the room is. There were constant issues with the elevators. From time to time, one of the two elevators didn’t work, which is a nightmare for such a large building. Getting up and down from the 14th floor was a real challenge: the elevator stopped on almost every floor, it was always crowded, and it took forever. Check-in was also problematic. We waited two hours for our room and only got it around 4 PM, even though check-in is supposed to be at 2 PM. I had contacted the hotel staff several days in advance and confirmed our arrival time. Also, I have ALL Accor Platinum status, which normally includes early check-in benefits. On top of that, they gave me the wrong room type. I booked a room with one king-size bed but was given two single beds pushed together, with an uncomfortable gap in the middle. It’s not acceptable to allow these bookings if the hotel cannot provide the promised room type. The front desk staff did not help resolve this at all. Another serious issue: the bathroom sometimes had a strong sewage smell. Someone came once to “fix” it, but the smell never went away. It was absolutely awful. Breakfast deserves a separate mention. Tea bags were only provided if you specifically asked the staff — I have never seen this before, not even in 3-star hotels. I ordered an omelet and waited over 20 minutes, and when it arrived, the toppings were wrong. They remade it three times, and by then I had already finished breakfast with other food. The overall food selection was very limited. To make matters worse, there were small bugs in the room. I couldn’t even identify what they were. They were everywhere — including on the bed, and even crawling on you while you are lying down. Booking reference: PGLSDFKF

Great stay

TripAdvisor rating 5.0/5

Wen W TripAdvisor review

It's a beautiful and convenient downtown hotel. Room is compact and clean, as my Platinum status Anya did her effort to upgrade our room and nice tone of voices to explain my benefits. Pool on upstairs is more peaceful, less kids. Highy recommend Mercure Pattaya.

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Other web-users rate our hotel

  • 1,281 reviews 9.5/10 Location
  • 1,539 reviews 6.2/10 Room
  • 1,778 reviews 8.5/10 Service
  • 45 reviews 6.2/10 WiFi
  • 729 reviews 6.2/10 Cleanliness
  • 606 reviews 4/10 Comfort
  • 592 reviews 7.1/10 Breakfast
  • 454 reviews 9.4/10 Beach

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.