Mercure Pattaya Ocean Resort 4 stars

TripAdvisor rating 4.0/5 825 reviews
Mercure Pattaya Ocean Resort
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+ 23 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Ocean resort with mini water park themed, mini rock climbing wall and caves.

  • 200 metres away from Pattaya beach

  • Walking distance to beach,Terminal 21 Pattaya, Art in Paradise, bargain market & entertainment

  • Pamper your kids everyday with MyKids package

  • Indulge in our unique beverage experience with MyGlass package

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • SUVARNABHUMI INTLPaying
  • Languages spoken at the hotel
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Services for children
  • Bicycles rental (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 2 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Pattaya Ocean Resort

463/100, Moo 9
Pattaya Second Road
Nhongprue Banglamung
20150
pattaya
thailand

Tel: +6626592888

Fax: (+66)2/6592889

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    SUVARNABHUMI At 125km / 77.67 miles

  • By plane

    SUVARNABHUMI INTL At 120km / 74.56 miles - Shuttle paying

GPS :12.94721, 100.887436

Our accommodations

Superior King

  • Max. number of persons: 3
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Superior Twin

  • Max. number of persons: 4
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Superior Ocean View King

  • Max. number of persons: 3
  • Area: From 26
  • Views: Bay view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Deluxe Ocean View King

  • Max. number of persons: 3
  • Area: From 26
  • Views: Bay view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathrobe

Deluxe Ocean View Twin

  • Max. number of persons: 3
  • Area: From 26
  • Views: Bay view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathrobe

Executive Family Suite

  • Max. number of persons: 6
  • Area: From 66
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathrobe

Ocean View Suite

  • Max. number of persons: 3
  • Area: From 40
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathrobe

Our restaurants and bars

MOLTEN

Type of cuisine: International

Savour a variety of delicious Thai and international cuisine at the popular all day dining Molten Restaurant. Guests who want to dine in the privacy of their rooms can opt for the in-room dining option, which is also available all day.

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

M LOUNGE

Photo non contractuelle / Strictly non binding

Unwind with friends and family or meet up with business colleagues at the hotel bar, which has a wide selection of delectable drinks and tasty light bites.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 300

  • Maximum capacity: 282 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Mercure Pattaya Ocean Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

6,371 reviews

tripadvisor

TripAdvisor Rating 4.0/5

825 reviews

Fijne schone eigentijdse comfortabele kamer

Customer review rating 4.3/5

Claire Couples - 21/01/2020 Confirmed reviews ALL

Only 1 night stay. But the room was quiet, clean and a comfortable with a good choice of a soft and a firmer pillow.

Clean, discret well located Hotel

Customer review rating 4.3/5

Willie Business - 20/01/2020 Confirmed reviews ALL

It was a business trip in which I was satisfy with the Hotel. The only issue is related to the internet connection. As soon as the telephone or Tablett is not more active (Screen is out) the internet connection is also out. The User (me) has to go again to phone/Tablett`s setting, WLAN-connection and select the Provider "Mercure". It is very annoying

The room is a bit small.

Customer review rating 4.3/5

Wenkang L. Friends - 19/01/2020 Confirmed reviews ALL

The room is a bit small, and the price is relatively high.

Dear Valued Member Thank you for taking out time for writing your valuable comments regarding recent stay at the Mercure Pattaya Ocean Resort. I am sorry to learn that you found room not big as you expected. Our rooms are tastefully designed and furnished to maximize space; the utility and room amenities are set up as per international brand standards and the price always vary accordance to the competitive market and the time you choose to book the room. Thank you for sharing your kind thoughts and we wish to welcome you again in near future. Sincerely Vikrant Chauhan Operations Manager

So far so good!

Customer review rating 4.3/5

Nacho Couples - 17/01/2020 Confirmed reviews ALL

Check-in is quick. Feeling not secure because one of the elevator's secure system is out of order and you can use one card to visit any floor. I can hear other visitors were making "sounds" in room when I was in the corridor at night. The room is small but I love the shower system and shower room. Thanks for supporting our environment and earth without providing any toothbrush and toothpaste at the beginning. I believe the air-con is not very clean because my wife and I feel a little bit unwell when we are in the room. The breakfast is not attractive. No free transport to downtown or nearby attractions. Check-out is quick. Staff are professional and nice.

Dear Valued Guest Thank you for sharing you kind concerns and writing overall experience regarding recent stay at Mercure Pattaya Ocean Resort. I am pleased to know that you gave us opportunity to serve you and liked the accommodation and bathroom features. It is your kindness to appreciate staff service and I am glad that you found most of staffs hospitable. On the contrary, we are working on the elevator system to fix it. Our team will check the air-conditioning in the room as you raised some concerns. The breakfast variety is very well perceived by the guests and please specify if you were looking for anything special. The room and amenities are designed accordance to the midscale brand and we apologies for any inconvenience. Thank you for sharing your valuable review and we will be pleased to welcome you in future. Sincerely Vikrant Chauhan Operations Manager

Will come back for sure!

TripAdvisor rating 4.0/5

Justin C Family - 06/01/2020 TripAdvisor review

We were greeted by Khun Alisa the Front Office Manager who was very pleasant and made the check-in very smooth. All staff were very polite and helpful. It was my daughter's b'day and the management even sent a small plate of dessert up to her room to wish her which I thought was very nice of them! Rooms were very clean and you do not need a separate adaptor to use the wall plugs (excellent for international travellers like us). Pools were nice but unfortunately one was shut for NY celebrations :-(. LOVE the location - excellent as it's only a short safe walk to a lot of local attractions, beach, food stalls, and one super large shopping mall (Terminal 21). Parking was free which was a bonus. A few negatives though - room was a bit pricey but I guess that's sort of expected during this time of the year, TV sound was a bit muffled and picture was not very clear, and Wi-Fi in our room only worked around the front door / bathroom area (no signal anywhere else in the room). Overall, an enjoyable stay and would definitely stay here again in the future.

Dear Valued Guest Thank you so much for taking the time to share your valued review about recent stay with us. I am glad to learn that our hospitality was admired and met with your great impression since the very first moment of arriving into the hotel and also we are happy to have been servicing you on stay. It is a pleasure to know that you really enjoyed overall hotel facilities, welcoming staff and Manager service. I have noted your points regarding improvements and we will consider your comments for betterment of our services for future guests. Thank you once again and we will do our best to create even more nicer experience on your next visit at the property. Sincerely Vikrant Chauhan Operations Manager

Family Suite

TripAdvisor rating 4.0/5

miminmintl Family - 05/01/2020 TripAdvisor review

This is my second time at Mercure Pattaya Ocean Resort. Due to the number of the guests, the first time was understandably much better and more relaxing. The kids pool was crowded and the breakfast buffet was hectic. However, the staff is as helpful and friendly as ever. Even the hotel is super crowded, they are still very attentive and always have smile on their face. I'm very happy with the service despite the crowded facilities. The family suite is fine. it doesn't feel like a suite due to its compact size. Overall, it's functional and value for money.

Dear Valued Guest Thank you for lovely endorsement and paying second visit at the property, I am glad to learn that we were able to satisfied your stay during holidays in Pattaya. All of us are very appreciative of your kind words of the overall property valued and ambiance as well as the hospitable staff that is indeed a big motivation and your comments made our day. I will share your reviews with the entire team and they are deeply encouraged by your lovely feedback and recommendation. At Mercure we listen to our guests feedbacks and continue to improve further. We shall look forward to your next visit to the city and be at your service again. Sincerely, Vikrant Chauhan Operations Manager

MY HOLIDAYS

TripAdvisor rating 4.0/5

Anthony H Family - 02/01/2020 TripAdvisor review

This is my fourth times stay at the Mercure Pattaya hotel. The hotel doesn’t have any new. We took quite a long time waiting for the elevator during morning peak hour.Morning breakfast was a little disappointing, there is no much choices. I would like to suggest restaurant should set up another food zone for the guests during the high season.

Dear Valued Guest Thank you for taking out time for sharing your experience regarding recent stay with us. It is pleasure to have your great support for being regular at the Mercure Pattaya Ocean Resort. I am sorry to read that you faced some inconvenience to use the elevator during the peak hours of the day. Indeed, if the majority of the guests are using the same facility at the same time, it is hard to cope with the traffic especially in morning and afternoon hours. I have noted your valuable suggestion and we will look into the matter to improve our breakfast service in future. I hope this small shortfall will not prevent you to consider another visit of the property. We always try our best to make sure that our guest get all attention and better service experience. All of us will look forward to welcome you again. Sincerely Vikrant Chauhan Operations Manager

Great place to stay with small kids.

Customer review rating 4.3/5

Hpm Families - 31/12/2019 Confirmed reviews ALL

The room was clean. Standard room size for a hotel of this type. It could do with a king bed instead of a double. Breakfast buffet was fantastic. Kids pool, cliff jump and slide we’re great. My kids spent the whole day there. 7/11 onsite. Food served at the pool was just ok. Nothing great. We enjoyed our stay and looking forward to staying there again. The staff were so lovely.

Dear Valued Guest We very much appreciate your comments regarding your stay at the Mercure Pattaya Ocean Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vikrant Chauhan Operations Manager

Great venue and staff

Customer review rating 4.3/5

Colin D. Couples - 28/12/2019 Confirmed reviews ALL

Excellent other than a bad experience with your in house tour operation

Dear Valued Guest Thank you for taking out time for sharing your feedback about recent stay at the hotel. I am pleased to learn that you were happy with overall stay including hotel facilities and friendly staff service. On the other side, I am sorry to know that you faced some issue with tour counter staff so kindly note that the tour counter is managed by third party and I will share your feedback with concerned manager for further improvements. Thank you for bringing this matter into our knowledge so we can prevent such case in future. It will be great pleasure to welcome and serve you again in future. Sincerely Vikrant Chauhan Operations Manager

Weekend break

TripAdvisor rating 4.0/5

Fanny138 Couples - 28/12/2019 TripAdvisor review

Location is good, walking distance to Terminal 21 and Big C. Staff is friendly and helpful, breakfast is good. There are 2 swimming pools at the hotel, balcony in the room which you can hang the wet swimming suit.

Dear Valued Guest Thank you for choosing us as your choice of hotel on first visit of the city and telling about your experience. It was great feeling to read that your stay was comfortable one including nice room, delicious breakfast and suitable location. I am glad that you appreciated the cleanliness of the property and helpfulness of service team. It was great to read that you found swimming pool facility clean and entertaining. Thank you and we wish to serve you again on your next visit in the city. Sincerely Vikrant Chauhan Operations Manager

Weekend

TripAdvisor rating 4.0/5

iamyui Couples - 27/12/2019 TripAdvisor review

Nice hotel good location near beach. Nice pool but it hard to find but holiday inn hotel it can find easy than 2 hotel they same location We go travel weekend two nights Pattaya good trip if have time we will go again.

Dear Valued Member Thank you for taking out time for writing your valuable comments regarding recent stay. I am delighted to know that you have had a quality time during the weekend and enjoyed our hotel facilities including our entertaining pool feature. I am sorry that you perceived your overall stay as average due to some inconvenience to find the hotel. Please allow me to explain you that guests can reach to the Mercure hotel from beach road as same way connected to the holiday inn hotel or on second road from central marina side as both ways are very convenient and you can see the hotel's signage on both roads. Thank you once again and I hope that you will give us another opportunity to offer you great experience on your next visit. Sincerely Vikrant Chauhan Operations Manager

Visit to pattaya

TripAdvisor rating 4.0/5

shabbird2018 Solo travel - 24/12/2019 TripAdvisor review

There are plenty of hotels in this area where mercure pattaya ocean resort is. Hotel is ok and staff helpful. Rooms are small indeed. Improvement is required in all aspects. Hopefully in my next visit i would see improvements.

Dear Valued Guest Thank you for staying with us and sharing your kind words about your stay at Mercure Pattaya Ocean Resort. I am glad that you liked the property and overall stay was decent one. It was nice that you found our staff service hospitable. However, I am sorry to learn that we unable to exceed your expectations. Nevertheless, I do not have full details of your stay so we could address the issues accordingly. The room’s size is designed accordance to the midscale brand standards and I would suggest you to book our suite room for extra living space with additional amenities. I am sure you will like it. Furthermore, we always listen to our guest’s feedbacks and continue to improve more in future. Thank you for staying with us and we will be pleased to welcome you again. Sincerely, Vikrant Chauhan Operations Manager
Customer review rating 4.3/5

Sudarat S. Families - 22/12/2019 Confirmed reviews ALL

I think that you should be new slider for kids and support better than this.

Dear Valued Guest Thank you for sharing your review about recent stay and allowing us to serve you. I am glad to read that our hotel was well suited to your travel needs and your suggestions are well noted. Majority of our guest have very well perceived the facility for family with young children. Thank you and we will be happy to welcome you again in future. Sincerely Vikrant Chauhan Operations Manager

Not very good experience

Customer review rating 4.3/5

Btchan Families - 21/12/2019 Confirmed reviews ALL

As mentioned, this is not a very good experience, no doubt the reception upgraded my room to top floor but just to found out that there is a kind of noise like people slaming the door frequently, no slipper and tooth brush and need to ask for it, they forgot to return my credit card to me but just kept it with them until I realised on it and ask from them to take back my credit card, what a horrible experience!!! toilet is kind of smelly, the door cannot close tight and need to push on it to close, very scaried. No filling of mini bar on first day and told me this is complimentary on next day, looks like a fool, don't you?

Dear Valued Guest Thank you for writing your comments about recent stay and your experience certainly does not in any way represent the quality of standards we strive to, believe me it's a true exceptions. Please accept my sincerest apologies. Thank you again for bringing these matters to our attention. Candid comments from our guest are of great value to us in our attempt to improve our level of service and the overall enhancement of the guest experience therefore I would like to assure you that we are committed to continuously improve our product and service to offer an amazing experience to our guests and I do hope that we will have the pleasure of welcoming you again in the future so that you may experience the improvement that we have made. Sincerely, Vikrant Chauhan Operations Manager

family trip

Customer review rating 4.3/5

Tom C. Families - 18/12/2019 Confirmed reviews ALL

Nice staffs, good swimming pool for kids, Easy access from Parking lot, close to shopping mall and restaurants. But the hotel entrance sign is hard to spot when driving because of the faded colour and was also obscured by Holiday Inn signboard.

Dear Valued Guest Thank you for the taking out time for sharing your experience regarding recent stay at Mercure Pattaya Ocean Resort. It was very pleasant to learn that you were impressed with overall experience and had a great time with family and kids. Indeed Water Park is one of the most talked about feature to spend nice time with family and kids love to have fun all day long. I am sorry if you faced some inconvenience and concerned person will inspect the area to check the signage for better visibility in future. Thank you once again and I hope that you will give us another opportunity to offer you great experience on your next visit. Sincerely Vikrant Chauhan Operations Manager
Customer review rating 4.3/5

Alistair Business - 17/12/2019 Confirmed reviews ALL

Comfortable and staff were very friendly service. Patch was fantastic at breakfast service

Dear Valued Guest Thank you for sharing your comments about recent stay and allowing us to serve you. It was nice to know that you have enjoyed your stay and liked the overall services. It was nice compliments to know that you found our facilities comfortable and breakfast food was delicious. Indeed our hospitable team is always there to make guest feel like at home. Thank you and all of us will look forward to welcome you again. Sincerely Vikrant Chauhan Operations Manager

WARM WELCOME ALWAYS

Customer review rating 4.3/5

Dinesh V. Business - 16/12/2019 Confirmed reviews ALL

Excellent Hospitality - Serve with SMILE... :)

Dear Valued Guest Thank you for taking out time for sharing detailed review regarding your long stay at Mercure Pattaya Ocean Resort. I am delighted to read that you had a pleasant experience in all aspects of your stay. You liked our comfortable accommodation and had a relaxing time. Our team welcomed you with warm smile and in overall, you had a wonderful time. Thank you once again and all of us will be pleased to welcome you back on your next visit to the city. Sincerely Vikrant Chauhan Operations Manager

okelah....

Customer review rating 4.3/5

Ade A. Business - 13/12/2019 Confirmed reviews ALL

good reception, nice hotel but u should consider breakfast for Moslem.

Dear Sir/Ma'am Thank you for writing your comments about recent stay with us and I am pleased to know that you were well looked after by our reception team and pleasure to receive your appreciation. On second note it would address the issue with concerned manager and we will look into the matter to implement in coming future. Thank you and we will be happy to welcome you soon in future. Sincerely, Vikrant Chauhan Operations Manager

Good view

Customer review rating 4.3/5

Anonymous Couples - 11/12/2019 Confirmed reviews ALL

We ask for ocean view, our room is in the middle for the view.

Dear Valued Guest Thank you for sharing your comments regarding recent stay with it and it was our pleasure to serve you. I am glad to learn that you were satisfied in all aspects of our hotel facilities and services also it is really incredible feeling to read that your experience met with your expectations and you liked our deluxe room with ocean view. Thank you again for sharing your experience, and I hope your next visit will be more pleasant than the previous one. Sincerely, Vikrant Chauhan Operations Manager

Good service & facilities but should improve your food quality and taste

Customer review rating 4.3/5

Kiettisak Business - 11/12/2019 Confirmed reviews ALL

Good service & facilities but should improve your food quality and taste as well as food variety

Dear Valued Guest Thank you for taking out time for writing your feedback regarding recent stay at Mercure Pattaya Ocean Resort. I am pleased to know that you liked the overall facilities and pleasant staff service. On the contrary, I have noted your comment for food quality and variety. The concerned manager will be advised to take appropriate measures accordingly. Thank you for the suggestion and we will be pleased to serve you again in near future. Sincerely, Vikrant Chauhan Operations Manager
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