Mercure Pattaya Ocean Resort 4 stars

Over all stay was great. But found two insect in the bed room, that was not nice. No proper parking for car with hight 2.25m. Must park beside parking building.. expected near by the front area.

Close enough to everything but far enough away from the hustle and bustle of Pattaya. The 2 swimming pools were lovely and the staff were very friendly and super efficient which made our stay very enjoyable.

Average

Location,staff behaviour is the plus points observed.

Family and Ifelt welcome since checked in the hotel. I impressed Operations manager, Guest service agent team, and Life safeguard team because they help me to find my cross body bag there were purse and Iphone. Finally, they found it. This my experience made family and me know about efficient service and there is a good security. We would like to say Thank you very much and we will come back again. See you soon.

Everything is OK but water park still same as years ago> Difficult to slide on slider (children)

Services are good Surprisingly there's a rock climbing area And also Water slide in the pool Worth to stay for a holiday Recommended for family

Many thanks to Alice, Front Office, and her staffs for their understanding. On the first night of my stay, I have a little problem with the air-condition. With in 15 minutes, I got an apology from Alice and her staffs, and changed the room immediately. Thanks once again.

I used airline voucher to stay at this hotel but once the call center who receive my reservation request know my ALLs platinum status, he head helped to indicated in the reservation note and at the hotel they also upgrade my room and provide welcome drink as usual.

We had a lovely stay at the Ocean Resort Pattaya, staff were friendly and very helpful and made the stay first class. Room was neat and tidy and well cleaned as was the pool and public areas. Only criticism was breakfast buffet which was adequate but boring. However would recommend to others and return myself

Only problem is that there are many flies around us when we are at the pool at G/F, very bothering!

I never chose Mercure before. But this hotel changed my mind. I got excellent warm greetings upon checked in. Front desk team were friendly and helpful. The lady who helped me to check in was a professional manager. She arranged an Ocean View Room, and the View was extremely excellent. The concierge was nice too. I wanted to write down all the staffs’ names, but I was too shamed to stare at their name tags. I liked the little boy during afternoon shift, who dressed a blue uniform, as he was cute. I liked the boy with the glasses in front desk upon checked out, cause he was nice too. I also like all the girls, because they were always smiling. The housekeeping was good too. My room was always clean as a new one every day. Hope to come back in future. The Mercure Ocean resort brings me an unforgettable experience.

Excellent stay. Nice clean room. Comfortable bed. Very close to the beach

The food was great in the restaurant, excellent location (5 minutes walk to the night markets and malls). The bathroom was a bit shady tho, the sink was constantly leaking. Shower temperature was unstable. Overall we had a good stay.

1. The facilities given very attractive. 2. Very conveniences location.