Mercure Pattaya Ocean Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 1,017 reviews

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Mercure Pattaya Ocean Resort - Image 1
Mercure Pattaya Ocean Resort - Image 2
Mercure Pattaya Ocean Resort - Image 3
Mercure Pattaya Ocean Resort - Image 4
463/100, Moo 9, Pattaya Second Road, Nhongprue Banglamung, 20150 PATTAYA, Thailand

Description

Hotel extras

  • Newly renovated rooms and public spaces

  • Family-friendly resort with mini water park, kids' area, kids' activities and family suites.

  • Walking distance to Terminal 21, with easy access to Central Marina and Pattaya's attractions.

  • A full range of accommodation, from Superior rooms to spacious Executive Family Suites.

  • Newly refurbished swimming pool with cabanas, perfect for relaxing in the sunshine.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Twin

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 26 m² / 279 sq ft
  • Bedding 2 x Single bed(s)
  • Views: City View
  • Accessible room
See availabilities

Newly refreshed 26 m² room with a king-size bed and a private balcony overlooking the ocean. Enjoy a new bathroom with shower and toiletries, workstation, 55-inch Smart TV, free WiFi, in-room safe and refrigerator.

  • Views:

    Bay view

Max. number of persons
3
Area
From 26 m² / 279 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Wake up to fabulous ocean views in this renovated 26 m² room with a king-size bed and private balcony. Upgraded touches include deluxe toiletries, complimentary in-room refreshments, workstation, 55-inch Smart TV, in-room safe and free WiFi.

  • Views:

    Bay view

Max. number of persons
3
Area
From 26 m² / 279 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

A spacious, newly renovated 66 m² suite with two bedrooms (one king-size and one twin) and a separate living room opening onto a private balcony. Features two 55-inch Smart TVs and free WiFi. Perfect choice for a family holiday or a getaway with friends.

Max. number of persons
6
Area
From 66 m² / 710 sq ft

Bedding

King size bed(s) x1

Twin bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Our newly redesigned 40 m² suite offers panoramic ocean views, a master bedroom with king-size bed and a separate living room. Features two 55-inch Smart TVs, complimentary in-room refreshments, in-room safe and free WiFi.

  • Views:

    Ocean/Sea view

Max. number of persons
3
Area
From 40 m² / 430 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Hotel location

Mercure Pattaya Ocean Resort

463/100, Moo 9, Pattaya Second Road, Nhongprue Banglamung
20150 PATTAYA
Thailand

GPS:12.94721, 100.887436

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • SUVARNABHUMI INTL Additional charge
  • BKK Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 210 rooms
  • 210 non-smoking rooms
  • 16 floors

Languages spoken at the hotel

  • English
  • Thai

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

2 Meeting rooms

Business Center

  • Self service business center

Family

Services for children

  • Children''s Club for 3 to 6 years
  • Childrens Club for 6 to 12 years
  • Outdoor playground for children
  • Indoor playground for children
  • Play area
  • Children''s TV Channels

Well-being

Mini water park theme swimming

  • Outside
  • On site

Swimming pool on 5th floor

  • Outside
  • On site

Fitness Centre

  • On site

Sports and leisure

Gym

  • Nearby
  • On site
  • Indoor parking
  • Public
  • 145 parking spaces
  • Parking opened 24/7

Vehicles

  • Motorcycle places
  • Bus parking

Security

  • Extinguisher
  • Sprinkler

Accessibility

  • Accessible parking

MOLTEN

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card

Credit cards

  • Mastercard
  • Visa

Wine and other drinks information

  • Soft drinks

Accommodate food

  • Children menu
  • Vegetarian menu

Savour a variety of delicious Thai and international cuisine at the popular all day dining Molten Restaurant. Guests who want to dine in the privacy of their rooms can opt for the in-room dining option, which is also available all day.

Unwind with friends and family or meet up with business colleagues at the hotel bar, which has a wide selection of delectable drinks and tasty light bites.

Fitness centre on the floor 5

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,017 reviews

Customer review rating 5.0/5

Ricky T. Solo - Confirmed reviews ALL

Dear Ricky T., Thank you for your kind words regarding our staff and the smooth check-out process. We strive to provide excellent service and are pleased to hear you had a positive experience during your stay. Panadda Injai, Front Office Manager

Customer review rating 4.5/5

Yuyatdi P. Families - Confirmed reviews ALL

Dear Yuyatdi P., Thank you for your kind words regarding our location and staff. We are pleased to hear that you enjoyed the breakfast selection and found our team to be helpful. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future. Panadda Injai, Front Office Manager

Customer review rating 5.0/5

Steven M. Solo - Confirmed reviews ALL

Dear Steven M., Thank you for your kind words regarding our location and the exceptional service provided by our staff. We are delighted to know that our team made your stay memorable and welcoming. Your feedback is greatly appreciated and motivates us to continue providing excellent service. Panadda Injai, Front Office Manager

Customer review rating 5.0/5

Krittika P. Couples - Confirmed reviews ALL

Dear Krittika P., Thank you for your positive feedback regarding your recent stay at Mercure Pattaya Ocean Resort. We are delighted to hear that you enjoyed our excellent location and found your room to be clean and comfortable. It is always our pleasure to surprise our guests with special touches, and we are glad you appreciated the birthday cake and room upgrade. We take pride in our dining options, and it is wonderful to know that you found the food, particularly the pasta dishes, to be delicious and well-prepared. Additionally, we are pleased that you and your pet felt welcomed during your visit. Thank you for sharing your experience with us. Panadda Injai, Front Office Manager

Customer review rating 5.0/5

Rakash N. Solo - Confirmed reviews ALL

Dear Rakash N., Thank you for sharing your positive experience at Mercure Pattaya Ocean Resort. We are delighted to hear that you enjoyed your stay and found our facilities, including the bar, restaurant, and gym, to be satisfactory. I will ensure that your appreciation for Nina, Mila, and Momo's attentive service is conveyed to them. Your kind words motivate our team to continue providing exceptional service to our guests. We look forward to welcoming you back in the future. Panadda Injai, Front Office Manager

Dear Ricky T., Thank you for your kind words regarding our staff and the smooth check-out process. We strive to provide excellent service and are pleased to hear you had a positive experience during your stay. Panadda Injai, Front Office Manager

Customer review rating 4.5/5

Yuyatdi P. Families - Confirmed reviews ALL

The Hotel location is super good, easy to access to beach, very near to Big C and also Terminal 21 (shopping mall) and easy to access foods. breakfast was great, lots of choices, and staff are very friendly and helpful

Dear Yuyatdi P., Thank you for your kind words regarding our location and staff. We are pleased to hear that you enjoyed the breakfast selection and found our team to be helpful. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future. Panadda Injai, Front Office Manager

Customer review rating 5.0/5

Steven M. Solo - Confirmed reviews ALL

The staff make this hotel. The doorman greets me and welcomes me back, the reception staff are excellent so to the staff in the breakfast restaurant.

Dear Steven M., Thank you for your kind words regarding our location and the exceptional service provided by our staff. We are delighted to know that our team made your stay memorable and welcoming. Your feedback is greatly appreciated and motivates us to continue providing excellent service. Panadda Injai, Front Office Manager

Customer review rating 5.0/5

Krittika P. Couples - Confirmed reviews ALL

We had a lovely stay at Mercure Pattaya Ocean Resort. The location is excellent, close to everything we needed. The room was a little small but clean and comfortable. Thank you for the upgrade and the special birthday cake—a thoughtful touch! As big heavy rainy day, we decided to have our lunch at the hotel. The food was delicious, especially our mushroom pasta, tomato sauce pasta, and salad, with fresh ingredients and everything beautifully prepared. We also loved how pet-friendly the hotel is. Such a pleasant, welcoming place!

Dear Krittika P., Thank you for your positive feedback regarding your recent stay at Mercure Pattaya Ocean Resort. We are delighted to hear that you enjoyed our excellent location and found your room to be clean and comfortable. It is always our pleasure to surprise our guests with special touches, and we are glad you appreciated the birthday cake and room upgrade. We take pride in our dining options, and it is wonderful to know that you found the food, particularly the pasta dishes, to be delicious and well-prepared. Additionally, we are pleased that you and your pet felt welcomed during your visit. Thank you for sharing your experience with us. Panadda Injai, Front Office Manager

Customer review rating 5.0/5

Rakash N. Solo - Confirmed reviews ALL

Overall experience was great. Had no issues during any part of my stay. I used the bar, Restaurant and Gym facilities while I was there. Staff were very friendly and accommodating. Special thanks to Nina for her extra care and attention during the breakfast sessions, and also Mila and Momo who were forever ready to help during dinner sessions.

Dear Rakash N., Thank you for sharing your positive experience at Mercure Pattaya Ocean Resort. We are delighted to hear that you enjoyed your stay and found our facilities, including the bar, restaurant, and gym, to be satisfactory. I will ensure that your appreciation for Nina, Mila, and Momo's attentive service is conveyed to them. Your kind words motivate our team to continue providing exceptional service to our guests. We look forward to welcoming you back in the future. Panadda Injai, Front Office Manager

Customer review rating 3.5/5

Yuparat K. Families - Confirmed reviews ALL

My overall experience was average. At times, as a Thai I did not feel welcome at the hotel by the reception or breakfast staff at times. I believe one of the hotel reception maybe a manager behaviour was not welcoming. Some of the hotel staff did not treat all customers the same with welcoming behaviour. This is not just this time we stayed at Mercure. We have been to Mercure number of times and it has been consistent with this behaviour. The reason we keep staying here is because of water park swimming pool and location to T21. I think as a hotel chain and apart of Accor hotels group. The staff attitude towards local needs to be improve. I’m Thai but I live abroad but I consider myself Thai as it is my home. and I wish Thai staff would treat Thai customers equally as foreigners customers!!

Dear Khun Yuparat K., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Pattaya Ocean Resort. I am sincerely sorry to learn that the level of service you experienced did not meet your expectations, particularly in terms of staff interaction. It is disheartening to hear that you felt unwelcome, as we strive to provide a warm and inclusive atmosphere for all our guests, regardless of their background. Your comments regarding the consistency of this experience during your previous visits are concerning, and I will ensure that your feedback is shared with the team for further evaluation. It is our goal to ensure that all guests feel valued and treated equally. We appreciate your loyalty to our hotel and your feedback, as it is vital for our continuous improvement. We hope to have the opportunity to welcome you back to Mercure Pattaya Ocean Resort and to provide you with an experience that reflects our commitment to excellence. Best regards, Panadda Injai, Front Office Manager

Customer review rating 1.0/5

Sandeep M. Couples - Confirmed reviews ALL

Extremely disappointed with the check in staff..very unpleasant experience

Customer review rating 5.0/5

Paul F. Business - Confirmed reviews ALL

I stayed 5 nights on business, I have stayed here a few times before and the new renovations have given the hotel a nice lift

Dear Paul F., Thank you for your kind words regarding our location and staff. We are pleased that you enjoyed your recent stay and appreciated the renovations. We look forward to welcoming you back on your next visit. Panadda Injai, Front Office Manager

Customer review rating 4.5/5

Marc S. Solo - Confirmed reviews ALL

The hotel is very nice. The staff is extremely friendly and helpful. Unfortunately, the pool was under renovation.

Dear Marc S., Thank you for your kind words regarding your recent stay. We appreciate your understanding regarding the pool renovation, which is part of our efforts to enhance guest experiences. We look forward to welcoming you back to enjoy the improved facilities in the future. Panadda Injai, Front Office Manager

Customer review rating 5.0/5

Carl F. Business - Confirmed reviews ALL

Beautiful well positioned hotel great rooms and excellent service

Dear Carl f., Thank you for your kind words regarding your recent stay at Mercure Pattaya Ocean Resort. We are delighted to hear that you appreciated our location, accommodations, and service. It is always our aim to provide a memorable experience for our guests. Best regards, Panadda Injai, Front Office Manager

Customer review rating 5.0/5

Vichuda T. Families - Confirmed reviews ALL

Our stay was absolutely wonderful. We made two separate bookings and asked if the rooms could be close to each other. The hotel kindly arranged connecting rooms for us, We were lucky to get a room on the top floor, which had been newly renovated and was lovely and comfortable. I also made a little birthday request for my niece, without really expecting anything. When we came back from dinner, we were so surprised to find a cute teddy bear and a delicious chocolate cake waiting in the room. She was absolutely delighted! Such a sweet and thoughtful surprise. This time, both guest elevators were working, so we didn’t have to wait long like we did during our previous stay. The staff were wonderful, friendly, and always happy to help. The housekeeping team was lovely too. Thank you so much for taking such great care of us and making our holiday stay so special. We had a fantastic time and would happily stay here again

Dear Khun Vichuda , Thank you for taking the time to share your delightful experience at Mercure Pattaya Ocean Resort. We are thrilled to hear that your stay was wonderful and that our team was able to accommodate your request for connecting rooms, ensuring your family could stay close together. It is heartwarming to know that the birthday surprise for your niece brought joy to your celebration. Our staff takes great pride in creating memorable moments for our guests, and it is a pleasure to read that their efforts made your holiday special. We are also pleased that you found our guest elevators functioning well during your visit, enhancing your overall experience. Your kind words regarding our staff and housekeeping team are greatly appreciated, and they will be recognized for their dedication. Thank you once again for your thoughtful feedback. We look forward to welcoming you back for another fantastic stay in the future. Panadda Injai, Front Office Manager

Customer review rating 5.0/5

Iftekhar A. Friends - Confirmed reviews ALL

Very good renovated and well furnished hotel with very good view

Dear Iftekhar A., Thank you for your kind words regarding our hotel renovations and the views we offer. We are pleased to know that you enjoyed your stay and appreciate your positive feedback. Best regards, Panadda Injai, Front Office Manager

Customer review rating 1.0/5

Amit A. Friends - Confirmed reviews ALL

ROOM SIZE VERY SMALL LUGGAGE PICK UP AND DROP VERY VERY SLOW POOL CLOSING TIME 7PM TOO EARLY WIFI CONNECTION FREQUENT DISCONNECTION

Dear Amit A., Thank you for sharing your feedback regarding your recent stay. I regret to learn that the room size did not meet your expectations and that you experienced delays with luggage service. Your comments on the pool hours and WiFi connectivity are noted, and I appreciate your insights. Sincerely, Panadda Injai, Front Office Manager

Customer review rating 0.5/5

Dev R. C. Business - Confirmed reviews ALL

I am a regular guest at this hotel and this is my third disappointing experience. Unfortunately, the service has continued to get worse instead of better. The front desk staff were very rude, unprofessional, and showed no respect or willingness to assist guests. Their attitude made me feel unwelcome throughout my stay. The room maintenance was also very poor. The room was not properly maintained, cleanliness was below expectations, and several issues were ignored despite being reported. I have stayed at Accor properties many times, so I expected much better service and hospitality. Sadly, this hotel failed to meet even basic standards. I hope the management takes this feedback seriously, improves staff behavior, and pays more attention to room maintenance. Unless significant improvements are made, I cannot recommend this hotel and will reconsider staying here again. Overall Rating: 1/10

Dear Dev R. C., Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the disappointing experiences you encountered, particularly concerning the service and room maintenance. It is troubling to learn that our front desk staff did not meet the high standards of professionalism and hospitality that we strive for at Mercure Pattaya Ocean Resort. Additionally, I regret to hear that the cleanliness and maintenance of your room fell short of your expectations. We take guest feedback very seriously, and it is crucial for us to address these issues to ensure a comfortable and enjoyable experience for all our guests. Your comments will be shared with the relevant departments to facilitate improvements in these areas. We appreciate your loyalty as a regular guest and hope that you will give us another opportunity to provide you with a better experience in the future. Best regards, Panadda Injai, Front Office Manager

Customer review rating 2.5/5

Weenu B. Couples - Confirmed reviews ALL

The room door was the heaviest thing that existed, it never locked on it own, it always left half open. The room was very run down with fresh paint job smell. The bed was rock solid, I had back pains every morning I woke up The whole property was run down, shouldn’t have booked, my mistake.

Dear Weenu B., Thank you for your feedback regarding your recent stay. I regret to learn that the room did not meet your expectations, particularly concerning the door functionality and the condition of the bed. We strive to maintain our property and ensure comfort for all our guests. Your comments are valuable, and we will take them into consideration for our ongoing improvements. Sincerely, Panadda Injai, Front Office Manager

Customer review rating 5.0/5

Naphatcha T. Couples - Confirmed reviews ALL

Excellent hotel experience with professional staff, clean facilities, and high-quality service.

Dear Naphatcha T., Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay and appreciated our professional staff and clean facilities. Your kind words motivate us to maintain the high standards of service we strive for. Panadda Injai, Front Office Manager

Customer review rating 4.5/5

Somthawin P. S. Friends - Confirmed reviews ALL

i would like to remain private not public

Dear Somthawin P. S., Thank you for your positive feedback regarding our location. We understand the importance of privacy for our guests and strive to create a comfortable environment for everyone. Your preferences are duly noted, and we appreciate your insights. Best regards, Panadda Injai, Front Office Manager

Customer review rating 3.0/5

Taner C. Families - Confirmed reviews ALL

Dear Accor Customer Relations, I am an Accor Silver member and until recently I was also a Gold member. Unfortunately, during my recent stay, I was disappointed to notice a decline in the service quality compared to my previous experiences with your hotels. After staying at an Ibis hotel, I arrived at your property around 11:30 AM. Before bringing my family, I first visited the reception to ask whether an early check-in was possible, and I was informed that a room was available. Based on this information, I returned with my family and completed the check-in process without any issue. Later, when I politely asked about the possibility of a late check-out, the receptionist questioned why I had checked in early in the first place. She also incorrectly stated that Silver members only have the right to late check-out, while speaking in a manner that felt unnecessarily interrogative. Although she eventually assisted us, the overall approach made it feel as though this was a personal favor rather than a standard benefit or a customer-oriented gesture. What upset me most was not whether the hotel could accommodate the request, but rather being questioned about why we wanted both an early check-in and a late check-out. I believe the focus should have been on providing accurate information and maintaining a welcoming, professional attitude rather than making guests feel uncomfortable for asking. As this was the final day and final hours of my Thailand vacation, this interaction unfortunately left a negative memory. I do not wish to share the employee’s name, as my intention is not to target an individual personally. However, I believe it is important for the hotel management to understand how such communication styles can affect guest experience. I would also like to mention that the complimentary treat sent to our room and the kind note from your manager were appreciated, but unfortunately they did not align with the experience we had during this interaction. I hope this feedback will be taken constructively to help improve guest communication and service consistency. Kind regards, Taner

Dear Taner C., Thank you for taking the time to share your feedback regarding your recent experience at Mercure Pattaya Ocean Resort. I sincerely apologize for the discomfort you encountered during your interactions with our staff, particularly regarding your requests for early check-in and late check-out. It is our goal to ensure that all guests feel welcomed and valued, and I regret that our service did not meet these expectations during your stay. I appreciate your acknowledgment of the complimentary treat and note from our manager; however, I understand that this did not compensate for your overall experience. Your comments will be taken into account as we strive to improve our communication and service consistency. We value your loyalty as a Silver member and recognize the importance of providing a seamless experience for our guests. Thank you once again for your valuable insights. We hope to have the opportunity to welcome you back in the future and provide you with the high standards of service that you rightfully expect. Panadda Injai, Front Office Manager

Customer review rating 4.5/5

Rodney F. Solo - Confirmed reviews ALL

An excellent 2 night stay at this well located property. My ALL Platinum status was well recognised with a lovely room upgrade and attentive service. Breakfast was typical for a Mercure property with a reason buffet selection.

Dear Rodney F., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed your upgrade and found our service attentive. Your feedback regarding the breakfast selection is appreciated, and we look forward to welcoming you again soon. Panadda Injai, Front Office Manager

Customer review rating 4.5/5

Danny C. Solo - Confirmed reviews ALL

I like this hotel is the only accor hotel that is well located in Pattaya and also staff are very accounting with checkouts and upgrades as well as friendly service

Dear Danny C., Thank you for your positive feedback regarding our location and staff service. We are pleased to know that you enjoyed your experience at our hotel and appreciate your kind words about our team. Your satisfaction is our priority. Panadda Injai, Front Office Manager

Other web-users rate our hotel

  • 1,281 reviews 9.6/10 Location
  • 1,730 reviews 7.1/10 Room
  • 3,589 reviews 9.3/10 Service
  • 27 reviews 6/10 WiFi
  • 910 reviews 7.7/10 Cleanliness
  • 804 reviews 8.2/10 Food
  • 735 reviews 7.5/10 Breakfast
  • 563 reviews 4.5/10 Comfort

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