Mercure Pattaya Ocean Resort 4 stars

Customer review rating 4.3/5 6,717 reviews

ALLSAFE approved hotel

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Mercure Pattaya Ocean Resort
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+ 23 Services

Hotel extras

  • Ocean resort with mini water park, mini rock climbing & cave

  • 200 metres away from Pattaya beach

  • Walk to beach,Terminal 21 Pattaya, Art in Paradise

  • Pamper your kids everyday with MyKids package

  • Free flow & unique beverage experience with MyGlass Package

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • SUVARNABHUMI INTLPaying
  • Languages spoken at the hotel
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Services for children
  • Bicycles rental (Nearby)Paying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 2 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Mercure Pattaya Ocean Resort

463/100, Moo 9
Pattaya Second Road
Nhongprue Banglamung
20150 pattaya
thailand

Tel: +6626592888

Fax: (+66)2/6592889

Check-in from 14h00

Check out up to 12h00

  • By plane

    SUVARNABHUMI At 125km / 77.67 miles

  • By plane

    SUVARNABHUMI INTL At 120km / 74.56 miles - Shuttle paying

GPS :12.94721, 100.887436

Our accommodation(s)

Superior King

Accessible room
  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Superior Twin

Accessible room
  • Max. number of persons: 4
  • Area: From 26 / 280 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Superior Ocean View King

  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Views: Bay view *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV

Deluxe Ocean View King

  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Views: Bay view *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV

Deluxe Ocean View Twin

  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Views: Bay view *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV

Executive Family Suite

  • Max. number of persons: 6
  • Area: From 66 / 710 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV

Ocean View Suite

  • Max. number of persons: 3
  • Area: From 40 / 431 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
Rooms

Our restaurants and bars

MOLTEN

Type of cuisine: International

Savour a variety of delicious Thai and international cuisine at the popular all day dining Molten Restaurant. Guests who want to dine in the privacy of their rooms can opt for the in-room dining option, which is also available all day.

Lunch

11:30 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

M LOUNGE

Non contractual photo

Unwind with friends and family or meet up with business colleagues at the hotel bar, which has a wide selection of delectable drinks and tasty light bites.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 220

  • Maximum capacity: 60 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Mercure Pattaya Ocean Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

6,717 reviews

tripadvisor

TripAdvisor Rating 4.0/5

850 reviews

Pleasant time here :)

TripAdvisor rating 5.0/5

BangkokTraveler 25/02/2021 TripAdvisor review

Stay here with my sister and nephew. My nephew can not stay away from the pool and it looks safe for him, 2-year-old boy. Very reasonable price for us after covid situations. Very happy with breakfast and the service, especially from K.Cap. Thank you!

Dear BangkokTraveler It is absolute pleasure to have you at Mercure Pattaya Ocean Resort and thank you for sharing such a nice review on Tripadvisor. I am glad to learn that we able to exceed your expectations in terms of our safety, facilities and your overall experience was memorable one. I appreciate that you acknowledged the good work done by our team including K.Cap. I am sure this will encourage us more to create same experience for others. Thank you once again for great endorsement and we will be pleased to welcome you again on your next trip to the city. Sincerely Vikrant Chauhan Operations Manager

Warm Welcome, well located, good stay, good service & honest staff

Customer review rating 5.0/5

Kritiya T. Families - 24/02/2021 Confirmed reviews ALL

We forgot the Laptop, Bank book and many cards, incl ATM & Visa Credit card when check out .Housekeeping found them in the room and report to F/O manage, then the Staff tried to call us for returning the stuff.

Dear Valued Guest Thank you so much for taking the time to share your wonderful feedback on Trust You and for having allowed us to welcome you at Mercure Pattaya Ocean Resort. We are glad and absolutely cheerful to learn that we were able to satisfy your needs as expected and you were happy with cozy and relaxing atmospheres throughout your stay. Indeed our hospitable team members always take the opportunity to please the guests in any aspect and be there for them to provide any assistance. Therefore, it was our duty to inform about your valuables items and safely returned it. Thank you for acknowledging the efforts and appreciating everything. I am sure we will get more chances to welcome you in future. Have a good time ahead. Sincerely Vikrant Chauhan Operations Manager

Good stay

Customer review rating 4.0/5

Sirinapa Couples - 22/02/2021 Confirmed reviews ALL

Take too long for elevator. Breakfast needs improvement.

Dear Valued Guest Thank you for writing your feedback about recent stay with us and appreciating the hotel services and convenient location. It was helpful to know that you had a good stay and we met with your expectations. On the contrary, I noticed some shortfalls and kindly accept my sincerest apologies for the inconvenience. It was a busy period and the elevators were in use by the majority of all the guest in peak time of the day so there might have been some delay. I have addressed the breakfast comment with responsible team to look into the further improvements. Perhaps, would be more helpful for us to identify the problem if you could elaborate in details. Hence, we will make sure to implement more. Thank you again for sharing your experience, and we hope to get another opportunity to display a better service in future. Sincerely, Vikrant Chauhan Operations Manager

Alternative Hotel, 19-20.2.2021.

Customer review rating 5.0/5

Anusorn B. Solo - 22/02/2021 Confirmed reviews ALL

Thanks, Mr. Pablo Lopez, General Manager, who gave me a warmly welcome as Mr. Vikrant Chauhan, Operations Manager, Ibis Pattaya Hotel moved me from Ibis Pattaya Hotel nearby. He gave me a one night complimentary stay with a welcome drink & Soft drinks in the fridge. Normally, I stay at Holiday Inn Pattaya, I passed by these 2 hotels for 1000 times, very glad to stay here as alternative hotel. The room, the staff and services are totally different from Ibis Pattaya Hotel which I used to stay in the past. Yes, my 1st time stay here and won't be the last for sure.

Dear Valued Guest Thank you for showing your trust and giving us chance to looking after your stay at Mercure Pattaya Ocean Resort. We are glad to know that you have enjoyed our great hospitality and had a perfect stay in the hotel. We appreciate your delightful compliments about the management and staff service that your have experienced during the whole stay from arrival until departure. Your feedback will encourage us to drive the excellent service to others as we always do our best to satisfy the needs our guests. Thank you very much for endorsing the property and we wish to welcome you soon in nearest future. Sincerely, Vikrant Chauhan Operations Manager

Good location with standard service

Customer review rating 3.5/5

Chawalit T. Families - 21/02/2021 Confirmed reviews ALL

I stay here first time. The service and the room was in standard. The beakfast is OK but have some menu that out of stock(I booking the 1st round of beakfast and that around 7.30 AM!!). However, the staff at the bar is very nice. I mention you to stop and take some sip :)

Dear Valued Guest Thank you for taking out time for sharing your experience with us and pleased to know that you had a relaxing time at Mercure Pattaya Ocean Resort. It was pleasure to learn that you had a decent stay and found hotel services up to the standards. I am happy to know that staff looked after you very well and your compliments are very appreciative. Further to add I am sorry for the shortfall during breakfast service, which is very exceptional case and we have addressed the team to be more prepared to deliver food on time. Thank you once again for the useful comments and we will be pleased to offer you a better experience on your next stay at the property. Sincerely Vikrant Chauhan Operations Manager

Location, F&B

Customer review rating 4.0/5

Maleerat R. Families - 17/02/2021 Confirmed reviews ALL

We don't have much time to go out and relax due to the situation of Covid-19. When we decided to stay here, we are not disappointed as all :) Our family is very happy , welcome drink, clean room, good food, smile people. We will come back again. And we will go through it together.

Dear Guest It is wonderful to read your candid feedback about recent stay with us at the hotel and I really appreciate your kind endorsement for rewarding high scores for everything. I am pleased to know that you were provided prompt service and you have enjoyed our clean facilities and others services in all aspects. Ultimate guest satisfaction is our goal and we are extremely pleased to know that you have experienced it in our property. We indeed look forward to your next visit with us. Stay safe and healthy. Sincerely, Vikrant Chauhan Operations Manager

Not much satisfy compare to another accor hotels

Customer review rating 3.5/5

Chata Families - 15/02/2021 Confirmed reviews ALL

Toilet is so dirty not flush and also inside the room. Reception not quite neat and polite. Buffet in the morning have staff not wearing glove and hold the dish put into the buffet line

Dear Valued Guest Thank you for sharing your comments regarding recent stay with us. It is with regret to learn that your experience was not up to the expectations as you encountered few issues related to the staff service and cleanliness. Kindly accept my sincerest apologies for the shortcomings. I have addressed your feedback with concerned managers to investigate and improve in all concerned areas. Trust me we are following strict New Normal standards to provide safest stay for our guests. You can see many positive comments on our social media from hotel guest. Nevertheless, I appreciate that you brought these points to our knowledge and we will look into the loopholes to prevent such occurrence in future. Thank you again, and we hope you will give us another opportunity to offer you a better stay experience. I will personally take care of your next visit so feel free to contact us for the booking or any further assistance. Sincerely, Vikrant Chauhan Operations Manager

good design of room

Customer review rating 4.0/5

Yao Families - 04/01/2021 Confirmed reviews ALL

comfortable

Dear Valued Guest It was incredible to learn that you had an amazing stay experience at the Mercure Pattaya Ocean Resort. Thank you for taking out time to appreciate the hotel features and services. Indeed our rooms are compact and offer modern facilities, which provide extra comfort and guest can relax during the stay. I will share your compliments with the team and I am sure we will get to see you more often in the coming future. Thank you again and wishing you a Very Happy New Year from Mercure Pattaya Ocean Resort. Sincerely, Vikrant Chauhan Operations Manager

Good Stay but need more focus on COVID-19

Customer review rating 4.0/5

Reawat Families - 04/01/2021 Confirmed reviews ALL

All good, I saw a receptionist wared the clothing face mask but the mask was not cover her nose. I guess it loosen or not fix to her face. I was thinking it was not from her attention. My suggestion to hotel to give all hotel employees face mask and make it standardize and ensure all Hotel employees are careful for during operation.

Dear Valued Guest Thank you for reviewing the Mercure Pattaya Ocean Resort about your recent visit. First of all, I appreciate your depth observation and highlighting your concerns about safety measures. Please accept the sincerest apologies for the shortfall you found with one of our reception staff. This is certainly not the standards that represent our hotel preparation and practice that we follow at Mercure. We have been strictly adhering to the New Normal standards as you can see many positive reviews on social media and I will personally address this matter to ensure that such error will not be repeated again. We also make sure that the staffs have all the necessary personal protective equipment to wear. I am glad that you liked the staff at the breakfast service and pleased to read your nice compliments. Thank you for sharing this important feedback and please give us another opportunity to showcase the excellent care and quality service. I will be more than happy to welcome and offer you a delightful stay at the property. Sincerely, Vikrant Chauhan Operations Manager

good enough but cannot better for the front desk hospitality.

Customer review rating 3.0/5

Anonymous Friends - 02/01/2021 Confirmed reviews ALL

overall is good even during covid-19 situation that we truly understand for the main facility that forced close. However, the front desk when we checked-in could be a lot better and the front person wasn't have a good service mind when he said or answer our questions.

Good for kid

Customer review rating 4.0/5

Thanapong Y. Families - 01/01/2021 Confirmed reviews ALL

All is good. However, the maintenance (painting) on the kid section of the ground floor pool left the yellow paint chip in the water. It should be preventable and better managed.

Dear Valued Guest Thank you for giving us the opportunity to serve you and looking after your stay at Mercure Pattaya Ocean Resort. I am glad that you found everything to the mark and our team made your stay comfortable. The comments about the pool cleanliness and have been addressed with the concerned team to ensure the proper safety measures to be taken during the maintenance. Your kind observation is very well appreciated and I hope you will visit us soon to enjoy another wonderful holiday. Thank you once again and all of us will look forward to welcoming you here. Sincerely, Vikrant Chauhan Operations Manager

Clean and good location with nice staff

Customer review rating 4.0/5

Pakpoom Families - 28/12/2020 Confirmed reviews ALL

Everything nice to staying with family here. Room ver clean, breakfast good test and staff are well trained. Security very polite&sincare. But I used extra bed to saying as 3th person. Bed too small even my high just 167 cm. Only kids and sleep on this bed and very hard. It’s Over price 1,200 bath if compare with quality of bed. I can’t sleep for 3 night staying here.

Dear Valued Guest We very much appreciate your comments regarding your stay at the Mercure Pattaya Ocean Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The extra bed has a supplementary charge and I am sorry for any inconvenience. Kindly contact us directly for the next visit so can do the necessary arrangements. The other alternative to joining the two single beds, which can be bigger in size than a king bed, you can place a specific request for your next booking. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vikrant Chauhan Operations Manager

Good stay

Customer review rating 4.0/5

Anonymous Friends - 27/12/2020 Confirmed reviews ALL

Nice accommodate , romantic room

Dear Valued Guest Thank you for choosing our hotel for this special occasion and sharing your valuable feedback. It was nice to learn that your overall stay was very pleasant and enjoyable one. It was great feeling that you found everything up to your expectations and we were able to create a memorable experience for you. Thank you once again and we will look forward to welcome and delight you with same service in future. Sincerely Vikrant Chauhan Operations Manager

Good location, clean and great staff

Customer review rating 5.0/5

Sitthikorn Families - 25/12/2020 Confirmed reviews ALL

Second time here. Fast check in, nice staff clearly explained everything. Ocean view room was nice and quiet at the corner of building. Enjoy silver benefits such welcome drinks.

Dear Valued Member Thank you for the continuous support and taking out time for writing your wonderful review regarding recent stay at the Mercure Pattaya Ocean Resort. It was pleasure to learn that we able to deliver a satisfactory experience on your second visit. I am glad that you appreciated our excellent friendly staff service, clean and comfortable accommodation with nice view as well as loved the membership benefits. I will share your compliments with our team and it will be a huge encouragement for them. Thank you for recommending our property and I am sure that your next visit will be as pleasant as the previous one. Sincerely, Vikrant Chauhan Operations Manager

So bad about the service here

Customer review rating 0.5/5

Saksit Families - 20/12/2020 Confirmed reviews ALL

Not allowing room upgrades. Because the reservation uses a silver card and when the guest uses a gold card. Room upgrade But the staff said they couldn't. Which in the past we have always used this right Even the same hotel like Mercure Koh Chang Service and care are very different. The rights that deserve Must request to change or give away We forgot the item, there was no contact. Don't know if that's the hotel policy or how And room upgrades claimed The room is available, upgrade it. Which is a right that deserves to be rushed or not, how many people have never met The front desk staff spoke like they were reluctant. Not impressed and will not come back to stay here. And will continue to share with the service Food was not tasty Something that deserves a fried egg, there is no need to ask, but the staff won't tell. Suitable for the very bad reviews here. But we want to try And I know that the standard is as bad as many people really tell

Dear Valued Member Thank you for taking the time to tell us about your experience at the Mercure Pattaya Ocean Resort. It was with regret to learn that we could not meet your expectations as you raised some issues about the membership benefits and service. Please accept my deepest apologies for any inconvenience, which you may have faced during the stay at the hotel, and kindly allow me to enlighten you about the membership program and policy that we follow in our hotel as per the guideline set by Accor. I have investigated the details of your stay and your original booking was made under your name registered with Silver Membership Card for a base category Superior Room. Upon arrival, you asked our receptionist to offer you a room upgrade. Eventually, you told our staff that your wife is a Gold Member and insisted to apply for the room upgrade benefits as per that level. Our staff politely requested you to register the Gold Member-Your wife’s card to apply for these benefits, hence you refused it because you wanted to earn points for your Silver Membership for this stay and told our staff to give the highest suite room upgrade as you also received in other Accor Hotels. Well, I can assure you that we honor the membership’s benefits according to the Accor Loyalty Program- Benefits and status (accor.com), irrespective of what you got from other hotels. I hope you are aware of the policy that only one membership benefits can be applied in a room at a time. Further to add, as per the gold members’ benefits, guest can get an upgrade to the next room category as per the subject to room availability. Despite of all, our team member had no intention to refuse your request and made all efforts to give you a Suite Room Upgrade, I hope you could acknowledge it in your review. Our staff only tried to give you the right information and I am sorry if you felt any inconvenience. On the other side, I have noted your comments about the breakfast service and we will take the necessary measures to offer a better meal experience for our wonderful guests. Thank you for expressing your feelings and raising concerns. It will be my pleasure to personally take care of your next visit and do our best to provide you an excellent hospitality experience. So please feel free to contact me for any further assistance and I will be thrilled to be at your service. Sincerely, Vikrant Chauhan Operations Manager

Good stay, good for family and the kids

Customer review rating 4.5/5

Gap Families - 15/12/2020 Confirmed reviews ALL

It was good. The kids enjoy their time at the hotel and the facilities

Dear Valued Guest I really appreciate your feedback about your recent experience with us. Thank you for taking out time for writing review. As you have experienced, we are committed to provide excellent product and hospitality experience to all our guests. Indeed hotel has many attractive features like water park, one of the most talked about activity to spend nice time with family and kids love to have fun all day long. At Mercure we always try our best to provide excellent stay experience and listen to guest's feedback to improve further. Thank you once again and we will be pleased to serve you again in near future. Sincerely, Vikrant Chauhan Operations Manager

Lower than expected

Customer review rating 3.0/5

Benjaporn​ Families - 13/12/2020 Confirmed reviews ALL

1.Location is good, but it wasn't enough hotel sight to show exactlly entrance way to hotel. Then we kept asking the people around their to find it out 2.No Bathroom Amenties. atlease​ shower cap. 3.breakfast room too small not enough table. Managment is horrible. Ex. We were waiting fried egg atleast 5 minutes and people on queue more than 10 people. My sugestion this Fried egg can be cook in the kichen and ready serve easily. Or you can add more stuff for cooking Fried egg table.

Dear Valued Guest Thank you for taking the time to share your valuable feedback about recent stay and bringing our attention to the details. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It was regret to learn that we fell short to provide you standard service on this occasion especially for breakfast service. I appreciate your suggestions and we will address the matter with our concerned manage to take necessary measures so we can avoid such issue in future. In addition, I am sorry to know that you could not find the direction to the hotel as we have placed the direction and hotel signs on both side of roads whether you come from 2nd road or beach roadside. The room amenities are set accordance to the brand standards and our team always ready to assist for any additional amenity. In Fact, we have placed notice in all rooms for the same information. We understand that some situation may have caused you huge inconvenience and please trust me, we will do our best to make your next stay as comfortable as you expected. Thank you once again and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vikrant Chauhan Operations Manager

Well located

Customer review rating 3.5/5

Kroekkiat C. Families - 06/12/2020 Confirmed reviews ALL

The hotel is well located just 5 min walk to the beach and 7-11. The room itself is cosy. The bed and pillow are very comfortable. However, the bathroom is very slippery which is not suitable for children and elderly. The water park is very nice but the water is quite cold.

Dear Valued Guest Thank you for giving this opportunity to welcome and offer you a splendid hospitality experience on your recent stay at Mercure Pattaya Ocean Resort. It was great feeling to read that you found our location, room ambience, bedding quality and water park feature suitable for the stay. Our hospitable staff made your experience delightful and your comment for bathroom has been noted, we advice guest to use bath mat for addition safety. The sudden weather change may have affected the swimming pool water temperature and I wish you will enjoy more on your next visit. Thank you for noticing every small details and sharing it. All of us shall look forward to see you again in near future. Sincerely Vikrant Chauhan Operations Manager

Good stay

Customer review rating 4.5/5

Chanin U. Families - 30/11/2020 Confirmed reviews ALL

Good hotel facilities and staffs

Dear Valued guest Thank you for writing your feedback about recent experience with us. I am glad to learn that you had quality time during your stay and liked our facilities and wonderful hospitable team. It is our goal to offer warm and friendly service so our guests feel at home and enjoy the stay. Thank you and we will be greatly happy to see you in near future. Sincerely Vikrant Chauhan Operations Manager

Elevator waiting time is a real nightmare, FOM has downgraded my benefit to Silver

Customer review rating 2.5/5

Pravit Families - 24/11/2020 Confirmed reviews ALL

Elevator time is a real nightmare with only 2 elevators for the whole building? You can wait forever. Before checking in, I have email FOM my Platinum member info but when I checked in my benefit becomes Silver level. In room, it said silver member. Welcome drink slip also silver member. Thanks for downgrade my status. This is the first Accor hotel doing so to me.

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