Mercure Pattaya Ocean Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 1,188 reviews

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Mercure Pattaya Ocean Resort - Image 1
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463/100, Moo 9, Pattaya Second Road, Nhongprue Banglamung, 20150 PATTAYA, Thailand

Description

Hotel extras

  • A family hotel with mini water park, play area, family rooms & kids activities.

  • Just 200 metres from Pattaya Beach, perfect for family fun and seaside stays.

  • Close to Terminal 21 Pattaya, restaurants and shopping malls.

  • Convenient access to major Pattaya attractions, shopping, dining and entertainment.

  • Offers Superior, Deluxe to Family Suites, ideal for happy family holidays.

Our accommodation(s)

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Room 1

Hotel location

Mercure Pattaya Ocean Resort

463/100, Moo 9, Pattaya Second Road, Nhongprue Banglamung
20150 PATTAYA
Thailand

GPS:12.94721, 100.887436

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Access and transport

Hotel services

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On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MOLTEN

Savour a variety of delicious Thai and international cuisine at the popular all day dining Molten Restaurant. Guests who want to dine in the privacy of their rooms can opt for the in-room dining option, which is also available all day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,188 reviews

Customer review rating 5.0/5

Vichuda T. Families - Confirmed reviews ALL

Dear Khun Vichuda , Thank you for taking the time to share your delightful experience at Mercure Pattaya Ocean Resort. We are thrilled to hear that your stay was wonderful and that our team was able to accommodate your request for connecting rooms, ensuring your family could stay close together. It is heartwarming to know that the birthday surprise for your niece brought joy to your celebration. Our staff takes great pride in creating memorable moments for our guests, and it is a pleasure to read that their efforts made your holiday special. We are also pleased that you found our guest elevators functioning well during your visit, enhancing your overall experience. Your kind words regarding our staff and housekeeping team are greatly appreciated, and they will be recognized for their dedication. Thank you once again for your thoughtful feedback. We look forward to welcoming you back for another fantastic stay in the future. Panadda Injai, Front Office Manager

Customer review rating 5.0/5

Iftekhar A. Friends - Confirmed reviews ALL

Dear Iftekhar A., Thank you for your kind words regarding our hotel renovations and the views we offer. We are pleased to know that you enjoyed your stay and appreciate your positive feedback. Best regards, Panadda Injai, Front Office Manager

Customer review rating 1.0/5

Amit A. Friends - Confirmed reviews ALL

Dear Amit A., Thank you for sharing your feedback regarding your recent stay. I regret to learn that the room size did not meet your expectations and that you experienced delays with luggage service. Your comments on the pool hours and WiFi connectivity are noted, and I appreciate your insights. Sincerely, Panadda Injai, Front Office Manager

Customer review rating 0.5/5

Dev R. C. Business - Confirmed reviews ALL

Dear Dev R. C., Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the disappointing experiences you encountered, particularly concerning the service and room maintenance. It is troubling to learn that our front desk staff did not meet the high standards of professionalism and hospitality that we strive for at Mercure Pattaya Ocean Resort. Additionally, I regret to hear that the cleanliness and maintenance of your room fell short of your expectations. We take guest feedback very seriously, and it is crucial for us to address these issues to ensure a comfortable and enjoyable experience for all our guests. Your comments will be shared with the relevant departments to facilitate improvements in these areas. We appreciate your loyalty as a regular guest and hope that you will give us another opportunity to provide you with a better experience in the future. Best regards, Panadda Injai, Front Office Manager

Customer review rating 2.5/5

Weenu B. Couples - Confirmed reviews ALL

Dear Weenu B., Thank you for your feedback regarding your recent stay. I regret to learn that the room did not meet your expectations, particularly concerning the door functionality and the condition of the bed. We strive to maintain our property and ensure comfort for all our guests. Your comments are valuable, and we will take them into consideration for our ongoing improvements. Sincerely, Panadda Injai, Front Office Manager

Other web-users rate our hotel

  • 1,328 reviews 9.6/10 Location
  • 1,786 reviews 6.9/10 Room
  • 3,338 reviews 9.2/10 Service
  • 27 reviews 6.7/10 WiFi
  • 924 reviews 7.4/10 Cleanliness
  • 758 reviews 8/10 Food
  • 740 reviews 7.7/10 Breakfast
  • 605 reviews 4.3/10 Comfort

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