Mercure Pattaya Ocean Resort 4 stars

TripAdvisor rating 4.0/5 809 reviews
Mercure Pattaya Ocean Resort
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+ 23 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Ocean resort with mini water park themed, mini rock climbing wall and caves.

  • 200 metres away from Pattaya beach

  • Walking distance to beach,Terminal 21 Pattaya, Art in Paradise, bargain market & entertainment

  • Pamper your kids everyday with MyKids package

  • Indulge in our unique beverage experience with MyGlass package

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • SUVARNABHUMI INTLPaying
  • Languages spoken at the hotel
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Services for children
  • Bicycles rental (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 2 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Pattaya Ocean Resort

463/100, Moo 9
Pattaya Second Road
Nhongprue Banglamung
20150
pattaya
thailand

Tel: +6626592888

Fax: (+66)2/6592889

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    SUVARNABHUMI At 125km / 77.67 miles

  • By plane

    SUVARNABHUMI INTL At 120km / 74.56 miles - Shuttle paying

GPS :12.94721, 100.887436

Our accommodations

Superior King

  • Max. number of persons: 3
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Superior Twin

  • Max. number of persons: 4
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Superior Ocean View King

  • Max. number of persons: 3
  • Area: From 26
  • Views: Bay view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Deluxe Ocean View King

  • Max. number of persons: 3
  • Area: From 26
  • Views: Bay view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathrobe

Deluxe Ocean View Twin

  • Max. number of persons: 3
  • Area: From 26
  • Views: Bay view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathrobe

Executive Family Suite

  • Max. number of persons: 6
  • Area: From 66
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathrobe

Ocean View Suite

  • Max. number of persons: 3
  • Area: From 40
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathrobe

Our restaurants and bars

MOLTEN

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Savour a variety of delicious Thai and international cuisine at the popular all day dining Molten Restaurant. Guests who want to dine in the privacy of their rooms can opt for the in-room dining option, which is also available all day.

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

M LOUNGE

Photo non contractuelle / Strictly non binding

Unwind with friends and family or meet up with business colleagues at the hotel bar, which has a wide selection of delectable drinks and tasty light bites.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 300

  • Maximum capacity: 282 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Mercure Pattaya Ocean Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

6,309 reviews

tripadvisor

TripAdvisor Rating 4.0/5

809 reviews

I feel relax at the hotel

Customer review rating 4.3/5

Miriam Friends - 01/12/2019 Confirmed reviews ALL

Staff are efficient and nice

Dear Valued Guest Thank you for sharing your review regarding recent stay at Mercure Pattaya Ocean Resort. It is delightful to read your wonderful comments that you liked overall hotel facilities and had a relaxing holiday at the hotel. I am glad to read your compliments for service friendly staff and they will be recognized for the excellent work. Thank you once again and I am sure your next stay will be even more pleasant one. Sincerely, Vikrant Chauhan Operations Manager

Pleasant stay

Customer review rating 4.3/5

Jas Families - 01/12/2019 Confirmed reviews ALL

The housekeeper was not as friendly. She looked a bit unhappy when we request for some toiletries. But the concierge and receptionist were welcoming.

Bad WIFI

Customer review rating 4.3/5

Zul Business - 29/11/2019 Confirmed reviews ALL

Since I visited Pattaya for business reason, internet/WIFi connection are essential but most of the rooms at this hotel having a problems with the WIFI connection. This was my second times stayed at this hotel and I would give another try but if the problem remains, I would say, it will be the end. Just not understand, even the local cheap hotel in Thailand can provide a good WIFI at every rooms and how this so called “international standard” hotel failed to do so. It was embarrassing.

Dear Valued Guest Thank you for taking out time for sharing your stay experience with us. I can see that you have perceived the overall experience in a positive way. However, it could have been even better. We felt short to provide your prompt assistance regarding Wi-Fi connectivity. Kindly accept my sincerest apologies for the inconvenience. Honestly this is true exception of our standards therefore I have addressed the issue with concerned manger to investigate and report to me the root cause so we can prevent such occurrence in future. It was unfortunate that main server was slow down from the service center during your visit and it took time to reset the system. Nevertheless, we will take appropriate measures to improve our internet service. Thank you for sharing your feedback and it is our hope to welcome and serve you better experience in future. Sincerely Vikrant Chauhan Operations Manager

What I expect from Accor hotels, comfortable and relaxing

Customer review rating 4.3/5

Nathan C. Couples - 27/11/2019 Confirmed reviews ALL

I regularly stay here, and always feel welcome. On arrival I was warmly greeted by the new manager and staff , and upgraded to the ocean view suite which was a great gesture. Having stayed here a number of times, I see the same familiar staff faces, Always providing a professional service. This is among my short list of favorite Accor hotels. Location is also fantastic with a short walk to the beachfront. When in Pattaya, this is my go to hotel :)

Dear Valued Guest Thank you for being a loyal guest to our hotel and allowing us to serve you again on your recent visit to the city. I am pleased to read your kind feedback that we able to delight you with same experience and warm hospitality. I will share your review with team and I am sure this will definitely motivate us to create wow factor to all our guests. Your comments are very important for us and we will look forward to welcome you again with full of excitement to serve you a remarkable experience in future. Sincerely, Vikrant Chauhan Operations Manager

Good stay after long day of work !

Customer review rating 4.3/5

Dominique Business - 25/11/2019 Confirmed reviews ALL

Great ! all the basic necessities is provided. It will be good if the room come with the slipper.

Dear Valued Guest I appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I am glad to learn that you were satisfied in all aspects of our hotel facilities and services. The rooms amenities are set as per the midscale standards and our premium room are set with full option. However we provide additional amenities upon request and please feel free to contact our reception on next stay. Thank your once again and we will look forward to welcome you soon in future. Sincerely Vikrant Chauhan Operations Manager

Really good stay

Customer review rating 4.3/5

Rinrapat Families - 24/11/2019 Confirmed reviews ALL

Good Location, Nice breakfast, Cosy room but floor can be cleaner. Great lots of indoor parking.

Dear Valued Guest It is great pleasure to read that you have had a nice stay with us and thank you for writing your review. Indeed I am glad that you have enjoyed your stay and hotel location was perfectly suited to your needs as well as breakfast was up to your expectations. I have noted your comment for cleanliness and we will do the needful for more improvements. Thank you and we will look for the opportunity to welcome and serve you again on your next visit to the property. Sincerely, Vikrant Chauhan Operations Manager
Customer review rating 4.3/5

Joe S. Couples - 23/11/2019 Confirmed reviews ALL

It is ok, nothing is special here. There are only 2 elevators and we need to wait for a long time. Also it is always crowed. Breakfast is just ok.

Dear Valued Guest I really appreciate your valuable comments about recent stay experience at Mercure Pattaya Ocean Resort. I am sorry that you had some inconvenience while using the elevator during busy hours. Indeed, if the majority of the guests are using the same facility at the time. However majority of our guests have perceived the facilities very well. Our breakfast variety is set accordance to the international brand standards. I appreciate your concerns and we will be delighted to create even much better experience on your next visit at the hotel. Sincerely, Vikrant Chauhan Operations Manager

Great stay at Mecure

Customer review rating 4.3/5

Nom J. &. F. Families - 22/11/2019 Confirmed reviews ALL

I was very pleased with your hotel, staff, rooms and amenities.

Dear Valued Guest Thank you very much for taking the time to share your candid feedback of your recent stay. I am absolutely encouraged by your endorsement of the property and happy to read that we able to offer you a pleasant stay. I am glad to learn that you were pleased with everything from clean room to the warm and friendly staff service. Thank you once again for your kind recommendations and all of us shall look forward to welcome you on your next visit at Mercure Pattaya Ocean Resort. Sincerely, Vikrant Chauhan Operations Manager

Excellent service and great location

Customer review rating 4.3/5

Lance B. Solo - 22/11/2019 Confirmed reviews ALL

The facilities are excellent and the staff are fantastic. I have stayed at this hotel on several occasions and I always receive a warm welcome and feel the staff go the extra mile to ensure my stay is perfect.

Dear Valued Guest Thank you so much for taking the time to share your lovely endorsement and continue believing in our hospitality. It is a true pleasure to read your note and feels greatly motivated to learn that we were able to exceed your expectation on every visit. Thank you for your kind words and compliments for the team. I appreciate your gesture and deeply encouraged by your great support. We shall certainly look forward to welcoming you back soon at the hotel. Sincerely, Vikrant Chauhan Operations Manager

Very Good.

Customer review rating 4.3/5

Anandan Solo - 19/11/2019 Confirmed reviews ALL

Everything is perfect

Dear Valued Guest It is great pleasure to read that you have had a nice stay with us and thank you for writing your review. Indeed I am glad that you have enjoyed your stay and found everything perfectly suited to your needs. Your comments are highly motivated for us and we will look for the opportunity to welcome and serve you again on your next visit to the property. Sincerely, Vikrant Chauhan Operations Manager

Mr

Customer review rating 4.3/5

Barry H. Solo - 17/11/2019 Confirmed reviews ALL

The staff really made my stay so good, they are all amazing. They always greet you with a smile and nothing is too much trouble. It is difficult to single any one individual but Nikki in the breakfast /pool team is amazing. She is always smiling and remembers your requirements. But thank you all for a great stay. I will be back.

Dear Valued Guest Thank you for sharing your delightful experience and having chosen Mercure Pattaya Ocean Resort as your holiday destination. This is absolute pleasure to read that you were impressed with hotel facilities including your dining experience at our restaurants. Thank you for the great compliments and I will share it with my team including Ms. Nikki. It was pleasure to delight you with great hospitality and we will look forward to welcome you again in near future. Sincerely Vikrant Chauhan Operations Manager

Vacation

Customer review rating 4.3/5

Madina Couples - 16/11/2019 Confirmed reviews ALL

Excellent location, friendly staff, environment was very clean, very welcoming towards the guest. Loved every bit of it..

Dear Valued Guest Thank you for choosing us your holiday destination and sharing your feedback. It is wonderful feeling to read that you were impressed with clean and cozy environment, warm and friendly staff service. It was great that you liked the hotel location and enjoyed everything about your stay. Once again thank you very much for great endorsement and I look forward to welcoming you back to the hotel soon. Sincerely Vikrant Chauhan Operations Manager

Impressively sales and services team are all professional

Customer review rating 4.3/5

Tham P. Families - 16/11/2019 Confirmed reviews ALL

Need to improve Breakfast menu as same as every time stay over.

Dear Valued Guest We very much appreciate your comments regarding your stay at the Mercure Pattaya Ocean Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vikrant Chauhan Operations Manager

Fabulous experience

Customer review rating 4.3/5

Sandip W. Families - 15/11/2019 Confirmed reviews ALL

Staff is very nice and helpful

Dear Valued Guest Thank you for taking out time for sharing your kind review and telling us about your wonderful experience at the property. I am happy to read that you had a fabulous time at hotel and our staff delivered an excellent service. Thank you once again for recommendations and we will look forward to welcome you again in future. Sincerely, Vikrant Chauhan Operations Manager

Really great experience

Customer review rating 4.3/5

Sungwoo K. Families - 13/11/2019 Confirmed reviews ALL

During the family trip it was really great experience to stay in this resort. The doorman was really kind and the manager and even the cleaning staffs were kind too. When we had some problem they try to solve the problem like their problem. Thank you for your staff kindness

Dear Valued Guest It is nice to read that you have enjoyed your stay and had a great time at the hotel. I am glad to read that you have overall enjoyed the hotel facilities and services. We always strive to improve more and provide better experience for each hotel guest. You liked the attentive service and the problem was resolved within few minutes. Thank you once again for recommendations and we will look forward to welcome you again in future. Sincerely, Vikrant Chauhan Operations Manager

Enjoyable Stay, vast improvement from the other Mercure in Pattaya

Customer review rating 4.3/5

Anthony G. Families - 13/11/2019 Confirmed reviews ALL

Nice property, great location, fantastic staff. Only downside was the pool water is very cold and could not really swim.

Dear Valued Guest I very much appreciate your comments regarding your stay at the Mercure Pattaya Ocean Resort. Thank you for rewarding top scores of your stay and really pleased to know that you have enjoyed overall stay including nice facilities, great location, fantastic staff.. This is exactly we always try to offer that our all guests feel comfortable and relish the wonderful service experience during their visit. Your comments are very appreciative, we will wish to welcome and delight you again in future. Sincerely, Vikrant Chauhan Operations Manager

It's simple great

Customer review rating 4.3/5

Dharmendra P. Families - 11/11/2019 Confirmed reviews ALL

Happy to staying with accor grips of hotel's in pattaya mercury pattaya ocean resort very best location

Dear Valued Guest Many thanks for taking your time to review Mercure Pattaya Ocean Resort and we are delighted to know that you enjoyed the stay at the hotel. We take great pride in our hotel and it’s always nice to hear that our guests have enjoyed the facilities and the product we offer and you were offered a comfortable accommodation. Once again thank you very much for great comments and I look forward to welcoming you back to the hotel soon. Sincerely Vikrant Chauhan Operations Manager

Nice Hotel

Customer review rating 4.3/5

Anonymous Business - 11/11/2019 Confirmed reviews ALL

Nice staff, good facilities and fine restaurant. I felt comfortable staying there. The cleaning of my clothes was great. I left it on the bed in the morning. And when I returned from work later the same day, it hang clean in my closet.

Dear Valued Guest Thank you for choosing us as you holiday destination and I am glad to read that your overall experience was up to your expectations. Guest service satisfaction is our first priority and we will continue to deliver same services in future. Thank you once again and I will look forward to welcome you on your next trip to the city. Sincerely Vikrant Chauhan Operations Manager

Nice hotel close to all entertainment

Customer review rating 4.3/5

Mark Friends - 11/11/2019 Confirmed reviews ALL

Great place to stay. Although room are starting to look a little tired.

Dear Valued Guest Thank you for sharing your kind review and I am pleased to see your positive feedback. I am absolutely delighted to read your kind feedback and very happy to learn that your stay with us was a pleasant one. I will look forward to the pleasure of serving you again on your next visit to the property. Sincerely Vikrant Chauhan Operations Manager

Friendly service

Customer review rating 4.3/5

C. T. K. Business - 09/11/2019 Confirmed reviews ALL

Staff always smiling and helpful

Dear Valued Guest We very much appreciate your comments regarding your stay at the Mercure Pattaya Ocean Resort. It is always a pleasure to receive great compliments for smiling staff service. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vikrant Chauhan Operations Manager
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