Mercure Pattaya Ocean Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 1,205 reviews

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Mercure Pattaya Ocean Resort - Image 1
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Mercure Pattaya Ocean Resort - Image 4
463/100, Moo 9, Pattaya Second Road, Nhongprue Banglamung, 20150 PATTAYA, Thailand

Description

Hotel extras

  • A family hotel with mini water park, play area, family rooms & kids activities.

  • Just 200 metres from Pattaya Beach, perfect for family fun and seaside stays.

  • Close to Terminal 21 Pattaya, restaurants and shopping malls.

  • Convenient access to major Pattaya attractions, shopping, dining and entertainment.

  • Offers Superior, Deluxe to Family Suites, ideal for happy family holidays.

Our accommodation(s)

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Room 1

Hotel location

Mercure Pattaya Ocean Resort

463/100, Moo 9, Pattaya Second Road, Nhongprue Banglamung
20150 PATTAYA
Thailand

GPS:12.94721, 100.887436

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Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MOLTEN

Savour a variety of delicious Thai and international cuisine at the popular all day dining Molten Restaurant. Guests who want to dine in the privacy of their rooms can opt for the in-room dining option, which is also available all day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,205 reviews

Customer review rating 0.5/5

Dev R. C. Business - Confirmed reviews ALL

Dear Dev R. C., Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the disappointing experiences you encountered, particularly concerning the service and room maintenance. It is troubling to learn that our front desk staff did not meet the high standards of professionalism and hospitality that we strive for at Mercure Pattaya Ocean Resort. Additionally, I regret to hear that the cleanliness and maintenance of your room fell short of your expectations. We take guest feedback very seriously, and it is crucial for us to address these issues to ensure a comfortable and enjoyable experience for all our guests. Your comments will be shared with the relevant departments to facilitate improvements in these areas. We appreciate your loyalty as a regular guest and hope that you will give us another opportunity to provide you with a better experience in the future. Best regards, Panadda Injai, Front Office Manager

Customer review rating 2.5/5

Weenu B. Couples - Confirmed reviews ALL

Dear Weenu B., Thank you for your feedback regarding your recent stay. I regret to learn that the room did not meet your expectations, particularly concerning the door functionality and the condition of the bed. We strive to maintain our property and ensure comfort for all our guests. Your comments are valuable, and we will take them into consideration for our ongoing improvements. Sincerely, Panadda Injai, Front Office Manager

Customer review rating 5.0/5

Naphatcha T. Couples - Confirmed reviews ALL

Dear Naphatcha T., Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay and appreciated our professional staff and clean facilities. Your kind words motivate us to maintain the high standards of service we strive for. Panadda Injai, Front Office Manager

Customer review rating 4.5/5

Somthawin P. S. Friends - Confirmed reviews ALL

Dear Somthawin P. S., Thank you for your positive feedback regarding our location. We understand the importance of privacy for our guests and strive to create a comfortable environment for everyone. Your preferences are duly noted, and we appreciate your insights. Best regards, Panadda Injai, Front Office Manager

Customer review rating 3.0/5

Taner C. Families - Confirmed reviews ALL

Dear Taner C., Thank you for taking the time to share your feedback regarding your recent experience at Mercure Pattaya Ocean Resort. I sincerely apologize for the discomfort you encountered during your interactions with our staff, particularly regarding your requests for early check-in and late check-out. It is our goal to ensure that all guests feel welcomed and valued, and I regret that our service did not meet these expectations during your stay. I appreciate your acknowledgment of the complimentary treat and note from our manager; however, I understand that this did not compensate for your overall experience. Your comments will be taken into account as we strive to improve our communication and service consistency. We value your loyalty as a Silver member and recognize the importance of providing a seamless experience for our guests. Thank you once again for your valuable insights. We hope to have the opportunity to welcome you back in the future and provide you with the high standards of service that you rightfully expect. Panadda Injai, Front Office Manager

Other web-users rate our hotel

  • 1,349 reviews 9.6/10 Location
  • 1,796 reviews 6.8/10 Room
  • 3,140 reviews 9.2/10 Service
  • 31 reviews 6.7/10 WiFi
  • 912 reviews 7.2/10 Cleanliness
  • 740 reviews 7.7/10 Breakfast
  • 702 reviews 7.8/10 Food
  • 633 reviews 4.5/10 Comfort

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