Mercure Pattaya Ocean Resort 4 stars
Customer review rating (ALL Rating) 4.3/5 372 reviews
ALLSAFE approved hotel
Ocean resort with mini water park, mini rock climbing & cave
200 metres away from Pattaya beach
Walk to beach,Terminal 21 Pattaya, Art in Paradise
Pamper your kids everyday with MyKids package
Free flow & unique beverage experience with MyGlass Package
463/100, Moo 9, Pattaya Second Road, Nhongprue Banglamung
20150 PATTAYA
Thailand
SUVARNABHUMI At 125km / 77.67 miles
SUVARNABHUMI INTL At 120km / 74.56 miles - Shuttle paying
GPS:12.94721, 100.887436
Check-in from - Check out up to
Savour a variety of delicious Thai and international cuisine at the popular all day dining Molten Restaurant. Guests who want to dine in the privacy of their rooms can opt for the in-room dining option, which is also available all day.
Unwind with friends and family or meet up with business colleagues at the hotel bar, which has a wide selection of delectable drinks and tasty light bites.
Fitness centre on the floor 5
Accessible room
Accessible room
100% genuine reviews from our guests
Find out moreCustomer review rating 4.5/5
Apipat Families - Confirmed reviews ALL
I spent many times with my family here, the children's have a great times, Fronts & staffs are very friendly and helpful. Highly recommend.
Dear Valued Guest Thank you for choosing us for your holiday destination. I am happy to learn that you had a pleasant family time. I am glad that you liked the staff service and appreciated the efforts. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vikrant Chauhan Operations Manager
Customer review rating 3.0/5
Wachiraporn Couples - Confirmed reviews ALL
1.Cloudy water due to chemicals in the water which cause me itching & ruches, even irritating my hidden spot. 2.very few amenities and must request one by one. Mercure but provides as ibis standard. 3.Breakfast is a few choices and quality . Cold cut is only small pieces of cheese. BF standard equal to ibis.
Dear Valued Guest Thank you for sharing your valuable feedback about recent visit of the property. I am sad to learn that your stay wasn't pleasant as you mentioned some issues therefore we are addressing this matter with concerned managers to investigate further. I sincerely apologies for the disappointment you had and trust me, your feedback is very important for us to action on the highlighted points. As far as swimming pool water concerns we have checked the tests report and it was in line with standards measures. There was no such case reported by any other guests as our swimming pools are used by the majority of hotel guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I will be at your disposal so please feel free to contact me for any further assistance. Sincerely, Vikrant Chauhan Operations Manager
Customer review rating 4.5/5
Atas Families - Confirmed reviews ALL
Good
Dear Valued guest Thank you for writing your feedback about recent experience with us. I am glad to learn that you had quality time during your stay and liked our facilities and wonderful hospitable team. It is our goal to offer warm and friendly service so our guests feel at home and enjoy the stay. Thank you and we will be greatly happy to see you in near future. Sincerely Vikrant Chauhan Operations Manager
Customer review rating 1.5/5
Srintip V. Families - Confirmed reviews ALL
As a member of Accor, which usually stay in Novotel , but this time my sons and me stayed in Mercure hotel which I firstly thought is the same grade. It is quite disappointed since the first service as pay for triple beds for 3 persons. Even thought my late registered at the hotel , Nothing has prepared and once room service came I asked why this extra bed has no enough space to set up here . He told me he just start working here and do not know why it is so limited small space. The room condition special the bathroom locked was broken down and nearly stayed in the bathroom instead . After contact room service room no 1203 , no one shown or repaired . Everyday , the tea bags and other did not refill and the towels which need to go to asked. Next morning ,2 breakfasts ; the same cooker at the scramble eggs counter was still made my family annoyed and other guest too. He always shout and blame customers as a begger . If my son said , could you make one scamble for me , he will say I am too busy to make for you and remember . Better find out and wait till is ok . Lastly , I asked front services for restaurant , I saw one customer who did take her plastic bottle to refill the water at the Jar but the neck of the bottle already stick to the tap . Imask her not to use her bottle but no one make anything and said it is not normally guest done. I said the hotel staff should make a little paper to attached the jar not to use your own water to refill . Make some otherway to communicate . Lastly when checking out I asked whether The hotel do not forget to fill my member code , the front staff say . Normally the hotel will automatic . It is abnormal and did not show any member code which should sho me sometime . Thank you for your pay attention .
Dear Valued Guest Thank you for writing your comments regarding recent stay with us. It is regret to learn that your experience didn't meet your expectations on multiple occasion from the moment of arrival. I am extremely sad and please accept my sincerest apologies for such unpleasant experience. I can assure you that our distinguished members are always our priority to provide best service and we respectively honor their stay with excellent service. Trust me this was the exceptions to our standards and we will take appropriate action to improve in all aspects as you highlighted. I appreciate that you brought these points to our knowledge and we will look into the loopholes to prevent such occurrence in future. Thank you again, and we hope you will give us another opportunity to offer you a better stay experience. I will personally take care of your next visit so feel free to contact us for the booking or any further assistance. Sincerely, Vikrant Chauhan Operations Manager
Customer review rating 2.0/5
Anonymous Couples - Confirmed reviews ALL
Welcome gift set is provided but only small fruit plate which quite big different between other hotel. I quite unsatisfied for this service, it seems the customer royalty that doesn't take into account for this hotel service.
Dear Valued Guest Thank you for taking out time and sharing your feedback about your recent stay with us. It was with regret to learn about your dissatisfaction. Our loyalty members are always our priority and we strictly follow up on their benefits. Kindly accept my sincerest apologies for the not meeting with your expectations upon this visit. I have set-up an inquiry for this case and will do needful to ensure that we will implement in the concerned area. Guest feedback is very important for us therefore we are committed to provide excellent service to all our guests and majority of our guests have given positive review on social media as well as directly to the management also recommended our hotel to other customers, in addition to that our loyalty members have very well perceived our facilities and services. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vikrant Chauhan Operations Manager
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