Mercure Rayong Lomtalay Villas & Resort 4 stars

Customer review rating (ALL Rating) 4.4/5 1,600 reviews

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Mercure Rayong Lomtalay Villas & Resort - Image 1
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Mercure Rayong Lomtalay Villas & Resort - Image 3
Mercure Rayong Lomtalay Villas & Resort - Image 4
235 Moo 3 Tambon Kram, Amphur Klaeng, Thailand, 21190 RAYONG, Thailand

Description

Hotel extras

  • New beach Destination

  • Local experience

  • Large Meeting Facilities

  • Pet Friendly

  • The trendiest destination beach resort

Our accommodation(s)

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Hotel location

Mercure Rayong Lomtalay Villas & Resort

235 Moo 3 Tambon Kram, Amphur Klaeng, Thailand
21190 RAYONG
Thailand

GPS:12.6451, 101.63208

Telephone
Fax +66 38 648 666

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,600 reviews

TripAdvisor Rating  4.2/5  67 reviews

Certificate of excellence 2025

Another hotel better

TripAdvisor rating 1.0/5

Kritchaphat R Families - TripAdvisor review

Have good and bad, I think another hotel good better. I member of Accor but service to me is like I came to ask for a free stay First I check in , room dirty cuz have some hairline , table stain and service very slow , I booked room not have connecting room but I got room have connecting room 4 room and when I see in booking.com dont have mention that , I think I can tell hotel deceiving consumers I appreciate the staff(women) cus when I come to my room not yet finished but her help for me with upgrade room And sorry tell that about service cuz slow and another staff very bad I told luggage down , we have 4 room but luggage down 1 room only have time 5-10 minutes for luggage down and not put in car, I paid to hotel service charge and tax but I service my self everytime, security staff I think him confused on working, I think service good is receptionist(women) and staff of bar swimming poor Breakfast, I booked including but have few option cuz price like same 4-5 star another hotel but have option same 3 star However have good is view and location only , another is so so When I review again Im not surprised why have bad reviews more and better good reviews So I think your can booked Novotel or Dusit thani better

Customer review rating 4.0/5

Waraporn P. Friends - Confirmed reviews ALL

จริงๆ ชอบโรงแรมนี้มาก ตั้งใจจะบุ๊ค ocean wing แต่ตอนนั้นเต็ม เลยบุ๊ค garden wing และเลือกห้อง pool access เราอาจจะไม่ได้อ่านรายละเอียดดี ทำให้ไม่ทราบว่า pool ของห้อง pool access ไม่เชื่อต่อกับสระใหญ่ และ ยังเป็นสระเล็กที่ลึก 90cm เหมาะกับครอบครัวที่มีลูกเล็ก แต่ลูกเราโตแล้ว ต้องเล่นสระใหญ่ เลยไม่ได้ pool access นั้น ถ้ารู้ก่อน ก็จะจองห้องอื่นไปเลย ไม่เสียตังซื้อ pool acceess เพิ่ม คำแนะนำคือ บอกไปเลยตอนเลือกห้องค่ะ ว่า pool access to 90cm height pool เหมาะกับเด็กเล็ก

Dear Khun Waraporn P., Thank you for taking the time to tell us about your experience at the Mercure Rayong Lomtalay Villas & Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Rayong Lomtalay Villas & Resort,

Customer review rating 4.5/5

Charnida S. Families - Confirmed reviews ALL

-Suitable for families, kids and pets -Stayed as a group of 7 families with children (total of 21 people and a puppy) -Pet-friendly: Dogs can stay at Ocean Wing (fee starts from 750 THB) -Garden Wing is newer and located 400 metres from the Ocean Wing -Free shuttle service between wings runs from 6:30 to 23:00 -Swimming pools available at both wings -Rooftop bar is located at Garden Wing -Beachfront restaurant open for dinner -Guests can choose to have breakfast at either wing — just inform the guest service team -Happy hour available at both pools before 17:00 -Special thanks to Khun Beam at the check-in counter and the friendly F&B staff at both wings -Excellent and helpful guest service at both wings -Very family-friendly and pet-friendly -Highly recommend signing up for Accor Plus membership — you can enjoy up to 40% off food

Dear Khun Charnida S., We very much appreciate your comments regarding your stay at the Mercure Rayong Lomtalay Villas & Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Rayong Lomtalay Villas & Resort,

Customer review rating 3.5/5

Jacques E. Families - Confirmed reviews ALL

Stayed at the Mercury Rayong on the garden wing side when I Niall booked I did not realise they had two sections. As the pictures portray it as one resort. This makes going between the beach and your room with children harder even with shuttles between the two properties so something to consider when booking with children. The food was alright however the service staff require training attentiveness is lacking, unfortunately more often than not we had to get up from our table to asks them to take our order or to bring our bill to sign. The bar staff on the Villa side is alright however there is a definite lack of staff around the pool cleaning up and removing old towels and helping to take orders to remove the inconvenience of getting up to go the bar, lastly more often than not pool towels was frayed and had holes which should not be acceptable. Lastly the new rooftop restaurant is great however a review of the menu is required to cater for children for both lunch and especially dinner meals.

Dear Khun Jacques E., Thank you for taking the time to tell us about your experience at the Mercure Rayong Lomtalay Villas & Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Rayong Lomtalay Villas & Resort,

Customer review rating 1.5/5

Thanaporn P. Families - Confirmed reviews ALL

Power outage, but no notification to the guests.

Dear Khun Thanaporn P., Thank you for taking the time to tell us about your experience at the Mercure Rayong Lomtalay Villas & Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. And we sincerely apologize for the inconvenience caused by the power outage. It was due to an unexpected high-voltage issue from the external power supply, and unfortunately, we were not given advance notice either. We understand the importance of timely communication and will work on improving how we notify guests in such situations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Rayong Lomtalay Villas & Resort,

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Other web-users rate our hotel

  • 547 reviews 7.8/10 Location
  • 1,067 reviews 7.2/10 Room
  • 1,016 reviews 7.6/10 Service
  • 13 reviews 8.7/10 WiFi
  • 431 reviews 6.5/10 Cleanliness
  • 427 reviews 9.1/10 Vibe
  • 313 reviews 8.9/10 Breakfast
  • 166 reviews 4.7/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.