Mercure Rayong Lomtalay Villas & Resort 4 stars

Dear Khun Krirkkiat R., Thank you for your perfect score and for sharing your feedback with us. We are delighted to know that you enjoyed our location and the peaceful atmosphere during your stay. It means a lot to hear that you had a relaxing experience with us. We truly appreciate your support and look forward to welcoming you and your family back again soon. Sincerely, Mercure Rayong Lomtalay Villas & Resort,

Dear Khun Jadesada, Thank you for taking the time to share your feedback with us. We are glad to hear that you enjoyed our great beachfront location, spacious and comfortable room, as well as the overall atmosphere of your stay. At the same time, we sincerely apologize for the inconvenience you experienced with the Wi-Fi signal in your room. Your comment regarding the weak connectivity in Room 109 has been shared with our IT team for further investigation and improvement. We also appreciate your valuable suggestions regarding the provision of clothes drying rack in guest rooms, as well as your feedback on our restaurant cleanliness and food variety. These points have been shared with the relevant departments for review as we continue to enhance our facilities and services. Thank you once again for your constructive feedback and for choosing Mercure Rayong Lomtalay Villas & Resort. We hope to welcome you back for an even better experience in the future. Warm regards, Mercure Rayong Lomtalay Villas & Resort

Dear Khun Hoo H. T., Thank you for your positive review and for rating your stay so highly. We are delighted to hear that you enjoyed our convenient location near the island-hopping attractions and had an overall good experience with us. We also appreciate your feedback regarding the balcony door noise during strong winds. Your comments have been shared with our Engineering team for review as we continuously work to improve our guests' comfort. Thank you for choosing Mercure Rayong Lomtalay Villas & Resort. We look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Mercure Rayong Lomtalay Villas & Resort

Dear Khun Pimporn, Thank you for sharing your feedback with us. We are pleased to hear that you had a comfortable stay and enjoyed our breakfast selection. We are also sorry for the inconvenience caused by the lack of bell service during your check-in and the waiting time for transportation between the two wings. Additionally, we appreciate your feedback regarding the room condition, particularly the musty smell when the air conditioning was first turned on. Please be assured that we have shared your comments with our Housekeeping and Engineering teams for further inspection and improvement. Thank you once again for your valuable feedback. It helps us identify areas where we can improve and deliver a better guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a much smoother and more enjoyable stay. Warm regards, Mercure Rayong Lomtalay Villas & Resort

Dear Khun Praornsiri, Thank you for taking the time to share your detailed feedback following your recent stay with us. We are pleased to know that you enjoyed the location of our Ocean Wing, found your room comfortable, and appreciated our pet-friendly facilities. It is also wonderful to hear that our spa therapist provided exceptional care for your mother during her treatment. We will be delighted to share your kind recognition with our Spa team, as feedback like yours is a great source of motivation for our colleagues. At the same time, we sincerely apologize for the inconvenience you experienced regarding the parking arrangements and the distance between the parking area and the Ocean Wing. We understand how challenging this can be, especially when traveling with elderly family members, children, and pets. Your comments have been noted and shared with the relevant teams as we continue to evaluate ways to improve the arrival experience for our guests. We also appreciate your feedback regarding the booking process. We are pleased that our team was able to assist you via LINE, and we will continue working to make the online booking experience more convenient and user-friendly. Thank you once again for your valuable feedback and for choosing Mercure Rayong Lomtalay Villas & Resort. We hope to have the opportunity to welcome you, your family, and your furry companion back again for an even more comfortable stay. Best Regard, Mercure Rayong Lomtalay Villas & Resort