Mercure Rayong Lomtalay Villas & Resort 4 stars

Customer review rating (ALL Rating) 4.4/5 2,224 reviews

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Description

Hotel extras

  • New beach Destination

  • Local experience

  • Large Meeting Facilities

  • Pet Friendly

  • The trendiest destination beach resort

Our accommodation(s)

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Room 1

Hotel location

Mercure Rayong Lomtalay Villas & Resort

235 Moo 3 Tambon Kram, Amphur Klaeng, Thailand
21190 RAYONG
Thailand

GPS:12.6451, 101.63208

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,224 reviews

Customer review rating 4.0/5

Natthawat S. Families - Confirmed reviews ALL

Dear Khun Natthawat S., Thank you for taking the time to share such detailed and thoughtful feedback, and especially for choosing to return to Mercure Rayong Lomtalay Villas & Resort several times each year. Your continued trust as an ALL Member and as a returning guest truly means a great deal to us. We are delighted to know that our resort remains one of your preferred places to relax with your family and that you particularly enjoy our facilities and playroom. Your special recognition of our Housekeeping and Recreation teams is greatly appreciated, and we will be very pleased to share your compliments with them. At the same time, we sincerely appreciate your constructive observations regarding the shuttle experience, lighting, security, parking, WiFi, room cleanliness in less visible areas, and the professionalism of our service team. These are valuable comments from someone who knows our resort well, and we will share them with the respective departments for review and improvement. Thank you once again for your continued support and for giving us the opportunity to become better. We look forward to welcoming you and your family back again and continuing to make Mercure Rayong Lomtalay Villas & Resort a place you can always enjoy returning to. Sincerely, Mercure Rayong Lomtalay Villas & Resort,

Customer review rating 4.5/5

Gideon C. Couples - Confirmed reviews ALL

Dear Khun Gideon C., Thank you for sharing your lovely feedback and for your continued loyalty as a valued ALL Silver Member. We are delighted to know that you had such a positive stay and particularly enjoyed the recognition and benefits of your ALL membership. It is wonderful to hear that your welcome drink exceeded expectations and that you enjoyed our breakfast, pool, and fitness facilities. A special thank you for recognizing Ark from our Front Office team. We are especially pleased to know that his warm welcome and thoughtful follow-up throughout your stay made a difference to your experience. Your kind words will certainly be shared with him and the team. We also appreciate your constructive comments regarding the room condition and food and beverage pricing. Your feedback is valuable to us as we continue to enhance our guest experience. Thank you once again for your trust and recommendation. We look forward to welcoming you back for another enjoyable stay at Mercure Rayong Lomtalay Villas & Resort. Sincerely, Mercure Rayong Lomtalay Villas & Resort,

Customer review rating 3.5/5

Norrarit H. Families - Confirmed reviews ALL

Dear Khun Norrarit H., Thank you for sharing your feedback and for your continued loyalty as a valued ALL Gold Member. We are pleased to know that you found your stay good value for money and appreciated the quiet atmosphere of our Garden Wing, cleanliness, and service from our team. However, we sincerely apologize for the unpleasant odor in your room, which clearly affected what could otherwise have been a much more enjoyable stay. Your comments have been shared with our Engineering and Housekeeping teams for further attention. We also regret that some of your ALL Gold benefits, particularly the welcome drink and welcome amenity, did not meet your expectations. This is an important part of recognizing our loyal members, and we will review this with our team to ensure greater consistency. Thank you again for your constructive feedback. We truly value your loyalty and hope to welcome you and your family back for a more comfortable and seamless experience. Sincerely, Mercure Rayong Lomtalay Villas & Resort,

Customer review rating 3.5/5

Kris S. Couples - Confirmed reviews ALL

Dear Khun Kris, Thank you for taking the time to share your detailed feedback and for rating your overall experience with us. We are pleased to hear that you enjoyed the convenient location of our Garden Wing, with easy access to nearby restaurants and 7-Eleven. We are especially grateful for your kind comments about our team. Knowing that all of our staff members made a positive impression is truly encouraging, and we will be happy to share your compliments with the entire team. At the same time, we sincerely appreciate your observations regarding the room layout and the cleanliness of the swimming pool. We understand your concerns about water splashing onto the room floor and the pool condition, and your feedback has been shared with the relevant departments for review and improvement. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an even more enjoyable experience next time. Warm regards, Mercure Rayong Lomtalay Villas & Resort

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Other web-users rate our hotel

  • 762 reviews 7.8/10 Location
  • 1,406 reviews 7.4/10 Room
  • 1,355 reviews 7.8/10 Service
  • 620 reviews 7.4/10 Cleanliness
  • 577 reviews 9.3/10 Vibe
  • 443 reviews 8.5/10 Breakfast
  • 221 reviews 5.7/10 Value

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