Mercure Rayong Lomtalay Villas & Resort 4 stars

Dear Khun Yanathon W., Thank you for taking the time to tell us about your experience at the Mercure Rayong Lomtalay Villas & Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Rayong Lomtalay Villas & Resort,

Dear Khun Rawintra I., Thank you very much for your detailed feedback and for highlighting our comfortable room, good service, and enjoyable breakfast experience. We are sorry to hear that the room temperature did not fully meet your expectations and that the air-conditioning felt insufficient. We also regret the extra time needed during check-in despite online pre-arrival registration, as well as the unavailability of the Signature Cocktail menu at SAL Ocean Front. Please rest assured that your comments have been shared with the relevant teams for immediate review and improvement. We truly value your feedback and hope to have the opportunity to provide you with an even better experience in the future. Sincerely, Mercure Rayong Lomtalay Villas & Resort,

Dear Khun Jittaporn S., Thank you very much for sharing your kind feedback and for your loyalty as our Platinum member. We are pleased to know that you enjoyed your comfortable stay, including our location, room, swimming pool, breakfast, and overall service from our team. We also sincerely appreciate your suggestion regarding spa benefits for Accor members. Your feedback is very valuable and has been shared with the relevant team for consideration in future enhancements. We look forward to welcoming you and your family back again soon. Sincerely, Mercure Rayong Lomtalay Villas & Resort,

Dear Khun Thanatcha P., Thank you for taking the time to share your feedback. We are pleased to know that you found the bed comfortable and had an overall pleasant stay experience in some areas. At the same time, we are very sorry to learn that other aspects of your stay did not meet expectations, particularly the condition of the Ocean Wing pool, cleanliness concerns, WiFi speed, and service experience at the bar. Please be assured that your comments have been shared with the relevant teams for immediate attention and improvement, especially regarding pool maintenance, housekeeping standards, and service consistency. We truly appreciate your honest feedback, as it helps us identify areas where we must do better. We hope to have the opportunity to welcome you back in the future for a much-improved experience.is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Rayong Lomtalay Villas & Resort,

Dear Khun Poonchid, Thank you very much for sharing your wonderful feedback and for choosing to stay at Mercure Rayong Lomtalay Villas & Resort. We are delighted to hear that you enjoyed your stay and appreciated the warm hospitality from our team, especially the Bell Man, Khun Gam, Khun Kathi, and Khun Oil. Your kind words will certainly be shared with them and the rest of the team. We are also pleased that you enjoyed the breakfast and our service throughout your stay, including at Ocean Wing and during check-out. It is always our goal to ensure every guest feels well cared for and leaves with memorable experiences. Thank you once again for your encouraging comments. We look forward to welcoming you back for another relaxing stay in the future. Sincerely, Mercure Rayong Lomtalay Villas & Resort,