Mercure Rayong Lomtalay Villas & Resort 4 stars

Customer review rating (ALL Rating) 4.4/5 2,103 reviews

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Mercure Rayong Lomtalay Villas & Resort - Image 1
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Mercure Rayong Lomtalay Villas & Resort - Image 3
Mercure Rayong Lomtalay Villas & Resort - Image 4
235 Moo 3 Tambon Kram, Amphur Klaeng, Thailand, 21190 RAYONG, Thailand

Description

Hotel extras

  • New beach Destination

  • Local experience

  • Large Meeting Facilities

  • Pet Friendly

  • The trendiest destination beach resort

Our accommodation(s)

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Hotel location

Mercure Rayong Lomtalay Villas & Resort

235 Moo 3 Tambon Kram, Amphur Klaeng, Thailand
21190 RAYONG
Thailand

GPS:12.6451, 101.63208

Telephone
Fax +66 38 648 666

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,103 reviews

Customer review rating 4.5/5

Naruemon P. Families - Confirmed reviews ALL

we live it.....

Dear Valued Guest, Thank you very much for your lovely feedback. We are delighted to hear that you and your family had a very good stay and enjoyed our peaceful atmosphere, cleanliness, breakfast, and our team’s service. Please accept our sincere apologies regarding the used towel found in your room basket. We have shared your feedback with our housekeeping team to improve our room inspection process. Thank you again for choosing to stay with us. We look forward to welcoming you and your family back again soon. Sincerely, Mercure Rayong Lomtalay Villas & Resort,

Customer review rating 0.5/5

Ekarin S. Couples - Confirmed reviews ALL

Everything went well until the diaster of breakfast time. Unfortunately, a good first impression can turn into a bad one forever because of some rude and rough staff at restaurant. we've complained to the front but no any responses from the F&B manager or restaurant staff. The breakfast room resembled a canteen, with food running out and not being replenished. The staff were unwelcoming, unwilling to escort guests to seats, forcing them to scramble for tables in a pathetic display. Guests were treated unprofessionally, with rude and harsh language. Guests were left standing and waiting for food like beggars, even though mealtime was still approaching. If the restaurant is trying to cut costs, they should lower the hotel's standards to match the low-level restaurants that serve the same despicable behavior of the staff. Guests were answered curtly when asked about food, told to wait, and then ultimately told that no food was being refilled. Finally, when guests returned to their tables, they were told to go get food themselves because time was running out, even though the food had been gone for a long time. The substandard quality is pathetic. What's most unacceptable is that despite filing a complaint, there was no explanation whatsoever. This is unforgivable. Leave the Accor chain; you don't deserve even one star service label. We will not accept the hotel's apologies because the way the hotel acted like nothing's happened. This is the first of all times that we would say "We will never be here again."

Customer review rating 4.5/5

Gregory F. Solo - Confirmed reviews ALL

Great new experience in this resort that I used to visit many times in the past - New management that brings this property into new levels of hospitality with design surroundings, clean property and good kitchen for any meals .

Dear Gregory F., Thank you for being our valued loyalty Diamond member, Thank you very much for your wonderful feedback and for your continued trust in staying with us. We are truly delighted to hear that you enjoyed the transformation of the property, our beachfront atmosphere, food quality, and the overall hospitality experience. Your kind recognition toward our team, especially Khun Saii and our FOM, means a great deal to all of us. We also sincerely appreciate your valuable suggestions regarding check-in information, concierge recommendations, and WiFi accessibility. Your comments will certainly be shared with the relevant teams as we continuously strive to improve our guest experience. Lastly, thank you for your generous words toward our General Manager and the team. It is incredibly encouraging for all of us, and we truly look forward to welcoming you back again for another memorable stay in Rayong. Sincerely, Mercure Rayong Lomtalay Villas & Resort,

Customer review rating 5.0/5

Napasawan C. Families - Confirmed reviews ALL

Being an Accor ALL member is so worth it! I was treated so well at the Mercure Rayong Lomtalay. The food there is fantastic—I highly recommend the pizza—and everything else we ate was great too. The hotel’s location is unbeatable; it’s a lovely property, and having so many great local restaurants nearby made everything so convenient. A perfect stay!

Customer review rating 4.5/5

Tadhatai P. Families - Confirmed reviews ALL

Easy to access, cleanliness, good food, good taste

Other web-users rate our hotel

  • 703 reviews 7.5/10 Location
  • 1,315 reviews 7.4/10 Room
  • 1,275 reviews 7.6/10 Service
  • 563 reviews 7.2/10 Cleanliness
  • 534 reviews 9.2/10 Vibe
  • 411 reviews 8.5/10 Breakfast
  • 196 reviews 5.7/10 Value

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