Mercure Rayong Lomtalay Villas & Resort 4 stars

Dear Valued Guest, Thank you very much for your wonderful review and for giving us a perfect score across all aspects of your stay. We are truly delighted to hear that you and your family had such a lovely time with us, and that you enjoyed our service, view, and breakfast. Your kind words mean a lot to our team, and it is always encouraging to know that our efforts created a memorable experience for our guests. We are especially grateful for your loyalty as an ALL Gold member and for your strong recommendation. It is our pleasure to take care of you. We sincerely look forward to welcoming you and your family back again for another great stay in the near future. Sincerely, Mercure Rayong Lomtalay Villas & Resort,

Dear Valued Guest, Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We are truly sorry to learn that your experience did not meet your expectations, particularly in terms of service, staff hospitality, breakfast, and transportation between both buildings. Please accept our sincere apologies for the inconvenience caused during your stay. Your comments regarding limited facilities, parking availability, and the shuttle service frequency are noted and have been shared with the relevant departments for immediate review and improvement. We also take your feedback about our team’s service very seriously, as we always aim to provide a warm and welcoming experience to every guest. We appreciate your input as it helps us identify areas where we must do better. We regret that we were unable to deliver a satisfactory experience on this occasion and hope we may have another opportunity in the future to restore your confidence in our hotel. Sincerely, Mercure Rayong Lomtalay Villas & Resort,

Dear Valued Guest, Thank you very much for your lovely feedback and for choosing to stay with us. We’re delighted to hear that you had an excellent experience and enjoyed the room, pools, and the service from our team. We’re also glad you appreciated the small touches like the water and iced tea 😊 We truly appreciate your comment regarding the surrounding beach area. While it may be outside of our direct control, we do take this seriously and will continue working with the local community to help keep the area as clean and pleasant as possible. Thank you again for your kind support, and we look forward to welcoming you and your family back again soon. Sincerely, Mercure Rayong Lomtalay Villas & Resort,

Dear Valued Guest, Thank you very much for your kind feedback. We’re delighted to hear that our team was able to assist you in locating your lost item at the pool and that it was successfully found 😊 Your recognition means a lot to us and will be shared with the team as a great encouragement. We look forward to welcoming you back again soon. Sincerely, Mercure Rayong Lomtalay Villas & Resort,

Dear Valued Guest, Thank you very much for your kind review and for sharing your experience with us. We are pleased to hear that you enjoyed our beautiful location, friendly team, and the comfort and cleanliness of your room, as well as your overall stay and ALL member recognition benefits. 😊 We also appreciate your helpful suggestion regarding the availability of restroom facilities at the Garden Wing. Your feedback is valuable and will be taken into consideration for future improvement. At the same time, we are sorry to learn that your dinner experience did not meet expectations, particularly the waiting time for food service. Please rest assured that this has been shared with our F&B team for further review and improvement. Thank you once again for your constructive feedback. We hope to have the pleasure of welcoming you back for an even better experience in the future. Sincerely, Mercure Rayong Lomtalay Villas & Resort,