Mercure Rayong Lomtalay Villas & Resort 4 stars

Customer review rating (ALL Rating) 4.4/5 1,718 reviews

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Description

Hotel extras

  • New beach Destination

  • Local experience

  • Large Meeting Facilities

  • Pet Friendly

  • The trendiest destination beach resort

Our accommodation(s)

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Hotel location

Mercure Rayong Lomtalay Villas & Resort

235 Moo 3 Tambon Kram, Amphur Klaeng, Thailand
21190 RAYONG
Thailand

GPS:12.6451, 101.63208

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,718 reviews

TripAdvisor Rating  4.3/5  84 reviews

Certificate of excellence 2025

Customer review rating 4.5/5

Sukanitt J. Couples - Confirmed reviews ALL

I love the landscape of the room, the lighting is good for reading, spacious room, มีที่วางของในส่วน shower and washing basin. There’s so little beach but the sea water was not wavy and we enjoyed swimming in it. Breakfast was variety enough. Staff were nice and so happy that they are Thai. The thing that hotel should add to the room are 1. A chair for make up sitting 2. Plug at the dressing area for hair dryer. ควรมีเก้าอี้สำหรับนั่งแต่งหน้า 1 ตัวและควรมีปลั๊กสำหรับไดร์เป่าผมตรงกระจกด้วยค่ะ

Dear Khun Sukanitt J., We very much appreciate your comments regarding your stay at the Mercure Rayong Lomtalay Villas & Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Rayong Lomtalay Villas & Resort,

Customer review rating 5.0/5

Susan E. O. Solo - Confirmed reviews ALL

Very friendly staff and a beautiful hotel. My pool too was lovely and absolutely spotless

Dear Khun Susan E. O., We very much appreciate your comments regarding your stay at the Mercure Rayong Lomtalay Villas & Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Rayong Lomtalay Villas & Resort,

Customer review rating 3.5/5

Phamuka S. Couples - Confirmed reviews ALL

Great service, but breakfast was mediocre. The food was slow and always running out.

Dear Khun Phamuka S., Thank you for taking the time to tell us about your experience at the Mercure Rayong Lomtalay Villas & Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Rayong Lomtalay Villas & Resort,

Customer review rating 2.5/5

Sivavuth T. Families - Confirmed reviews ALL

- location is ok, next to restaurant and 7-11 - service was so so, room was 1 step upgraded which did not feel any difference - front desk was very confusing saying that the breakfast only available at the ocean wing and close at 10.30am which were wrong and we found out on the next day that the breakfast were available on both garden wing and ocean wing and close at 11am - at the time I was staying there was a bicycle conference or something and they allow them to bike on the hall way to the meeting ball room? what a joke on safety.

Dear Khun Sivavuth T., Thank you for taking the time to share your experience at Mercure Rayong Lomtalay Villas & Resort. I am truly sorry that your stay did not meet your expectations; please allow me to extend my sincerest apologies. At Mercure, we strive to provide a superior service experience for every guest, and your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the concerns you mentioned, including the confusion at the front desk regarding breakfast service and the safety issue during the bicycle event, to prevent similar occurrences in the future. We appreciate you sharing your concerns, and we hope that you will give us the opportunity to welcome you back for a better experience in the near future. Sincerely, Mercure Rayong Lomtalay Villas & Resort

Customer review rating 3.5/5

Umaraj S. Couples - Confirmed reviews ALL

We got upgraded to superior room, that was great! However, the bathroom light didn't went off properly when closing all the lights using the master button. Called for help and the maintenance guy removed that light to solve the problem.

Dear Khun Umaraj S., Thank you very much for taking the time to share your experience with us at Mercure Rayong Lomtalay Villas & Resort. We truly appreciate your detailed feedback. We are delighted to hear that you enjoyed the upgrade to our Superior Room and that your overall stay was pleasant. However, we sincerely apologize for the inconvenience caused by the bathroom light issue. We are glad that our maintenance team was able to resolve the problem, and we will ensure the matter is fully checked to prevent a recurrence. Regarding your booking experience, we are very sorry for the confusion and inconvenience caused during the cancellation process. Your comments are extremely valuable, and we will address this matter with our reservations team to ensure proper guidance is provided to our guests moving forward. Thank you for bringing this to our attention. It is wonderful to know that you were satisfied with our check-in and check-out, the cleanliness of the hotel, and our sustainability initiatives. We also appreciate your continued support as an ALL – Classic member and your willingness to recommend our brand and loyalty programme. Once again, thank you for sharing your experience. We hope to have the pleasure of welcoming you back soon for an even more seamless and enjoyable stay. Sincerely, Mercure Rayong Lomtalay Villas & Resort

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Other web-users rate our hotel

  • 606 reviews 7.9/10 Location
  • 1,153 reviews 7.1/10 Room
  • 1,066 reviews 7.5/10 Service
  • 5 reviews 7.7/10 WiFi
  • 484 reviews 9.2/10 Vibe
  • 458 reviews 6.7/10 Cleanliness
  • 354 reviews 8.6/10 Breakfast
  • 169 reviews 4.6/10 Value

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