Mercure Rayong Lomtalay Villas & Resort 4 stars

Customer review rating (ALL Rating) 4.4/5 1,263 reviews

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Description

Hotel extras

  • New beach Destination

  • Local experience

  • Large Meeting Facilities

  • Pet Friendly

  • The trendiest destination beach resort

Our accommodation(s)

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Hotel location

Mercure Rayong Lomtalay Villas & Resort

289 Moo 3 Tambon Kram, Amphur Klaeng, Thailand
21190 RAYONG
Thailand

GPS:12.643958, 101.636655

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,263 reviews

TripAdvisor Rating  4.5/5  34 reviews

Relaxing stay at stylish beach front hotel

TripAdvisor rating 5.0/5

Dafydd J TripAdvisor review

We stayed here for one night in mid May 2024. The Mercure is a stylish and well-maintained hotel with plenty of places to eat within easy walking distance. The large pool area overlooks a long expanse of clean beach. Pool sun loungers were large and exceptionally comfortable. Our room (4101) was spacious and had a small terrace and a garden view. The breakfast buffet was of a good quality with plenty of options (though more vegetarian cooked options would have been nice). Staff were very helpful and extremely courteous. Special mention to Meow and Aume who helped us arrange onward transportation - you both were great! Would definitely stay again if we return to the area. Cath and Dafydd Jones

We are so glad to hear that you love your stay with us. Can't hardly wait to welcoming you back to our beautiful beach front resort :)

Nice services

Customer review rating 2.5/5

Orawan L. Families - Confirmed reviews ALL

Our bad experience to come here, we make booking thru page facebook without any notice about booking process start from choosing room type until payment method . After we transfer money for room charge and deposit we asking them for booking confirmation or notices mail but they inform us only inform your name and mob no is enough!! At that time we forget to think about hotel Mercury belong to Accor Group why we can make booking via FB….we think we miss this point coz previously we also a member of accor card Next day we arrived at hotel nearly 6 pm. We’d check in but unfortunately yr front said no have any reservation under our name big surprises!!! one guy at front office, suggest us how to do for this case we quite disappointed because we have our kid, he need to stay here and swimming and play at the beach. So we have no choice lucky us on that day have only 2 room available so we asking for help at front office to arrange some room to us. Our request, this situation has occurred many time and many people suffered from this kind of fraud we think hotel have to do something to prevent any kind of problem occurs same as our case coz on that day front office said we are 2nd case of day previous case lost money more than the 7000.- and they move to other place. Frankly speaking we don’t want other face to bad situation like us quite bad and lost money no have funny for our holiday Really wish The Hotel can done some seriously thing to prevent it.

Enjoy stay

Customer review rating 4.5/5

N Families - Confirmed reviews ALL

Well location, beach in front and new facility Good breakfast, my husband enjoyed Thai menu Overall my family had a good time

Dear Khun Nunchanok T., We very much appreciate your comments regarding your stay at the Mercure Rayong Lomtalay Villas & Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Rayong Lomtalay Villas & Resort

Good location and nice breakfast , excellent service from every department.

Customer review rating 2.5/5

Sutisa Families - Confirmed reviews ALL

I don't like sink locate outside shower room , very inconvenience for woman, floor beside bed and around sink always wet everytime when use it. Less of light in the room. Dust on headboard and lamp. Flood came to the toilet area after took shower because floor in the shower room is not build to the lower.

Dear Khun Sutisa C., Thank you for taking the time to tell us about your experience at the Mercure Rayong Lomtalay Villas & Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Rayong Lomtalay Villas & Resort

Well located with good services

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

The hotel is located near Laem Mae Phim. The staffs are very well trained, prompt response and very kind.

Dear Khun Jane-Jira P., We very much appreciate your comments regarding your stay at the Mercure Rayong Lomtalay Villas & Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Rayong Lomtalay Villas & Resort

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Other web-users rate our hotel

  • 353 reviews 8.2/10 Location
  • 671 reviews 6.6/10 Room
  • 662 reviews 7.8/10 Service
  • 13 reviews 8.9/10 WiFi
  • 275 reviews 6.2/10 Cleanliness
  • 254 reviews 9.3/10 Vibe
  • 207 reviews 7.8/10 Breakfast
  • 120 reviews 5.5/10 Value

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