Dear Khun Dusit, Thank you very much for sharing your wonderful feedback and for awarding us a perfect score. We are delighted to know that you enjoyed your stay with us. Your kind support and appreciation mean a great deal to our team and encourage us to continue delivering memorable experiences to all our guests. We look forward to welcoming you back to Novotel Marina Sriracha for another enjoyable stay. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Khun Prin, Thank you very much for sharing your experience at Novotel Marina Sriracha. We are delighted to know that you enjoyed our convenient location, relaxing surroundings, beautiful sea views, and the warm hospitality of our Guest Service team. Your kind recognition of Khun Shark is truly appreciated, and we will be sure to share your compliments with him as encouragement. At the same time, we sincerely appreciate your constructive feedback regarding the bathroom ceiling stains, breakfast experience, dining room staffing, and food selection. We regret that these aspects did not fully meet your expectations. Your comments have been shared with the relevant departments for further review and improvement, particularly in strengthening service support and enhancing the overall breakfast experience. Thank you once again for your valuable feedback and for choosing to stay with us. We look forward to welcoming you and your friends back for an even more enjoyable experience. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Khun Youn, Thank you for sharing your detailed feedback with us. We are pleased to know that you enjoyed the beautiful views at Novotel Marina Sriracha. However, we sincerely apologize for the various inconveniences you experienced during your stay, particularly the low water pressure, difficulty adjusting the water temperature, initial issue with the bidet, air-conditioning interruption caused by the window sensor, and the malfunctioning sink faucet. These issues do not reflect the comfortable and seamless experience we aim to provide. We will share your feedback with our Engineering team for further review and improvement. We also regret that the breakfast service on weekdays did not meet your expectations, especially regarding the delayed replenishment of food items. Your comments will be shared with our Food and Beverage team to review staffing arrangements and improve service efficiency. Thank you for bringing these matters to our attention. We truly value your feedback and hope to have another opportunity to welcome you back and provide you with a much more comfortable and enjoyable stay. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Zhaolin Z., Thank you for sharing your feedback with us. Please accept our sincere apologies for the distress and disappointment you experienced during the fire drill. We fully understand how unsettling it must have been to be awakened unexpectedly, and we sincerely regret that you did not receive the advance notification letter regarding the scheduled drill. We acknowledge that this was an important communication oversight on our part, and we understand your disappointment with both the experience and the compensation initially offered. Please be assured that we take your concerns seriously. We regret that our proposed gesture did not convey the level of sincerity and care you rightfully expected. Your feedback has been shared with our management team for further review, and we will use this experience to strengthen our guest notification procedures and improve how we address similar concerns in the future. Once again, we sincerely apologize for the inconvenience and disappointment caused. We truly value your feedback and hope to have the opportunity to restore your confidence in our hospitality. Warm regards, Sirinthip "Pooh" Inpakdee Assistant Front Office Manager

Dear Michael D., Thank you for your wonderful feedback and for choosing Novotel Marina Sriracha. We are delighted to know that you found our hotel comfortable and convenient, and that you were pleased with the overall quality of our services and facilities. Your kind words are truly encouraging to our Heartists, who strive to deliver a comfortable and memorable experience for every guest. We sincerely appreciate your support and look forward to welcoming you back for another enjoyable stay. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Khun Bunpot, Thank you for sharing your feedback following your stay at Novotel Marina Sriracha. We are delighted to know that you enjoyed our convenient location, with nearby local markets, food shops, and parks, as well as the beautiful sea views and peaceful surroundings. It is also wonderful to hear that our Heartists made a positive impression through their pleasant, polite, and friendly service, and that you found your room clean and tidy. We appreciate your constructive feedback regarding the condition of our rooms. Your comments are valuable to us as we continue working to enhance our facilities and provide a more comfortable experience for our guests. Thank you once again for your kind support. We look forward to welcoming you back to Novotel Marina Sriracha for another enjoyable stay. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Mr. W., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our beautiful hotel and the warm hospitality of our team. Your kind words mean a great deal to our Heartists and motivate us to continue delivering memorable experiences to our guests. We look forward to welcoming you back to Novotel Marina Sriracha for another wonderful stay. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Ms. Wichada, Thank you very much for your wonderful review and for giving us a perfect score. We are delighted to hear that you enjoyed the comfort of your Sea View Deluxe Room and were impressed by the warm and attentive service from our Reception, Blue Marble Restaurant, Pool, Housekeeping, and Room Service teams. Your kind words are a great encouragement to all of our Heartists, and we are especially pleased to know that they contributed to making your stay a memorable one. We truly look forward to welcoming you back to Novotel Marina Sriracha for another enjoyable stay. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Mr. Atil, Thank you for sharing your feedback with us. We sincerely apologize that your experience did not meet your expectations, particularly regarding the arrangements and the service provided by our team. We understand how disappointing this must have been, and we regret that we were unable to provide the level of assistance and service you deserved. Your comments are important to us, and we will review this feedback with the relevant teams to better understand what happened and identify areas where we can improve. We hope you will give us another opportunity to welcome you back and provide you with the warm and attentive service that we strive to deliver to every guest. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Mr. Kuo T. C., Thank you for sharing your feedback following your stay with us. We are pleased to know that you enjoyed our beautiful scenery and found your room comfortable. We sincerely apologize for the inconvenience caused by the water leakage from the floor-to-ceiling window during the rain. We truly appreciate you bringing this matter to our attention. Your feedback has been shared with our Engineering team for inspection and necessary corrective action, as we are committed to ensuring a more comfortable experience for our future guests. Regarding transportation, we understand your concern about the difficulty of arranging a taxi. As our hotel is located in Sriracha, transportation options can be more limited compared with city-centre locations. Nevertheless, our Front Office team is always pleased to assist guests with transportation arrangements whenever possible. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a more seamless and enjoyable stay. Warm regards, SIRINTHIP “POOH” INPAKDEE Assistant Front Office Manager

Dear Ms. Vailyn S. P., Thank you very much for sharing your kind feedback with us. We are delighted to know that you had a great experience and found your stay comfortable and our hotel clean. It was our pleasure to welcome you, and we truly appreciate your kind words. We look forward to welcoming you back to Novotel Marina Sriracha for another enjoyable stay. Warm regards, SIRINTHIP “POOH” INPAKDEE Assistant Front Office Manager

Dear Mr. L., Thank you for sharing your feedback and for recognizing our facilities and the excellent service provided by our team. We are pleased to know that you enjoyed your overall experience with us, even during a particularly busy period and challenging weather conditions. We sincerely apologize that we were unable to accommodate your preferred early check-in time of 1:30 PM. We understand that an earlier arrival would have made your stay more convenient. As our standard check-in time is 3:00 PM, early check-in is subject to room availability and the readiness of the room following the previous guest's departure. Nevertheless, we regret any inconvenience this may have caused and appreciate your kind understanding. Your feedback regarding the arrival and check-in experience is valuable to us, and we will share it with our team as part of our ongoing efforts to improve our guest experience. We truly appreciate your recommendation and hope to have another opportunity to welcome you back to Novotel Marina Sriracha for an even more enjoyable stay. Warm regards, Sirinthip "Pooh" Inpakdee Assistant Front Office Manager

Dear Khun Bandhit, Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to know that you were impressed with the service throughout your stay, from our Security and Door team to the Lobby, Room Attendants, and our team on the 25th floor. Your kind recognition means a great deal to our Heartists and is a wonderful encouragement for everyone to continue delivering warm and attentive service to our guests. We truly appreciate your support and look forward to welcoming you back to Novotel Marina Sriracha for another enjoyable stay. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Mr. Pongjetth, Thank you very much for sharing your positive feedback following your stay with us. We are delighted to hear that you enjoyed our convenient location, comfortable bed, and facilities. It is wonderful to know that you had a comfortable stay at Novotel Marina Sriracha. We truly appreciate your kind feedback and look forward to welcoming you back again for another enjoyable stay. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Khun Jeerawat, Thank you very much for sharing your wonderful feedback following your recent stay with us. We are delighted to know that you enjoyed our convenient location, with a variety of dining options and amenities nearby, as well as the magnificent view of Sriracha Bay. It is truly wonderful to hear that these aspects contributed to an enjoyable and convenient stay. Your kind words mean a great deal to our team, and we look forward to welcoming you back to Novotel Marina Sriracha for another memorable stay by the bay. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Khun Nattanan, Thank you very much for sharing your lovely feedback following your recent stay with us. We are delighted to hear that you enjoyed our food, the beautiful view from your room, and the relaxing atmosphere of the hotel. It is wonderful to know that these elements contributed to a comfortable and enjoyable stay. Your kind words are truly appreciated and will certainly be shared with our team as encouragement. We look forward to welcoming you back to Novotel Marina Sriracha for another memorable stay by the sea. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Ms. Usa, Thank you very much for your wonderful review and for choosing to stay with us at Novotel Marina Sriracha. We are delighted to know that you enjoyed a comfortable stay and experienced our warm hospitality. It is especially meaningful to hear that our team made you feel recognized and welcomed as a returning guest. We truly appreciate your continued trust and look forward to welcoming you back again for another enjoyable stay with us. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Ms. Rungtiwa, Thank you very much for sharing your lovely feedback with us. We are delighted to know that you enjoyed our convenient location, as well as the cleanliness and peaceful atmosphere of the hotel. Your kind comments are truly appreciated and will be shared with our team as encouragement. We look forward to welcoming you back to Novotel Marina Sriracha for another pleasant stay. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Mr. Stephen, Thank you very much for your wonderful 100% rating and for sharing such a positive review of your stay with us. We are delighted to hear that you enjoyed our convenient location in Si Racha, the cleanliness and comfort of your room, as well as our pool and fitness centre. It is especially pleasing to know that our attentive and helpful team contributed to making your stay enjoyable. Your kind words are a great encouragement to our entire team. We are truly grateful for your recommendation and look forward to welcoming you back to Novotel Marina Sriracha, whether for business or leisure. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager