Dear Ms. Wichada, Thank you very much for your wonderful review and for giving us a perfect score. We are delighted to hear that you enjoyed the comfort of your Sea View Deluxe Room and were impressed by the warm and attentive service from our Reception, Blue Marble Restaurant, Pool, Housekeeping, and Room Service teams. Your kind words are a great encouragement to all of our Heartists, and we are especially pleased to know that they contributed to making your stay a memorable one. We truly look forward to welcoming you back to Novotel Marina Sriracha for another enjoyable stay. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Mr. Atil, Thank you for sharing your feedback with us. We sincerely apologize that your experience did not meet your expectations, particularly regarding the arrangements and the service provided by our team. We understand how disappointing this must have been, and we regret that we were unable to provide the level of assistance and service you deserved. Your comments are important to us, and we will review this feedback with the relevant teams to better understand what happened and identify areas where we can improve. We hope you will give us another opportunity to welcome you back and provide you with the warm and attentive service that we strive to deliver to every guest. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Mr. Kuo T. C., Thank you for sharing your feedback following your stay with us. We are pleased to know that you enjoyed our beautiful scenery and found your room comfortable. We sincerely apologize for the inconvenience caused by the water leakage from the floor-to-ceiling window during the rain. We truly appreciate you bringing this matter to our attention. Your feedback has been shared with our Engineering team for inspection and necessary corrective action, as we are committed to ensuring a more comfortable experience for our future guests. Regarding transportation, we understand your concern about the difficulty of arranging a taxi. As our hotel is located in Sriracha, transportation options can be more limited compared with city-centre locations. Nevertheless, our Front Office team is always pleased to assist guests with transportation arrangements whenever possible. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a more seamless and enjoyable stay. Warm regards, SIRINTHIP “POOH” INPAKDEE Assistant Front Office Manager

Dear Ms. Vailyn S. P., Thank you very much for sharing your kind feedback with us. We are delighted to know that you had a great experience and found your stay comfortable and our hotel clean. It was our pleasure to welcome you, and we truly appreciate your kind words. We look forward to welcoming you back to Novotel Marina Sriracha for another enjoyable stay. Warm regards, SIRINTHIP “POOH” INPAKDEE Assistant Front Office Manager

Dear Mr. L., Thank you for sharing your feedback and for recognizing our facilities and the excellent service provided by our team. We are pleased to know that you enjoyed your overall experience with us, even during a particularly busy period and challenging weather conditions. We sincerely apologize that we were unable to accommodate your preferred early check-in time of 1:30 PM. We understand that an earlier arrival would have made your stay more convenient. As our standard check-in time is 3:00 PM, early check-in is subject to room availability and the readiness of the room following the previous guest's departure. Nevertheless, we regret any inconvenience this may have caused and appreciate your kind understanding. Your feedback regarding the arrival and check-in experience is valuable to us, and we will share it with our team as part of our ongoing efforts to improve our guest experience. We truly appreciate your recommendation and hope to have another opportunity to welcome you back to Novotel Marina Sriracha for an even more enjoyable stay. Warm regards, Sirinthip "Pooh" Inpakdee Assistant Front Office Manager

Dear Khun Bandhit, Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to know that you were impressed with the service throughout your stay, from our Security and Door team to the Lobby, Room Attendants, and our team on the 25th floor. Your kind recognition means a great deal to our Heartists and is a wonderful encouragement for everyone to continue delivering warm and attentive service to our guests. We truly appreciate your support and look forward to welcoming you back to Novotel Marina Sriracha for another enjoyable stay. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Mr. Pongjetth, Thank you very much for sharing your positive feedback following your stay with us. We are delighted to hear that you enjoyed our convenient location, comfortable bed, and facilities. It is wonderful to know that you had a comfortable stay at Novotel Marina Sriracha. We truly appreciate your kind feedback and look forward to welcoming you back again for another enjoyable stay. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Khun Jeerawat, Thank you very much for sharing your wonderful feedback following your recent stay with us. We are delighted to know that you enjoyed our convenient location, with a variety of dining options and amenities nearby, as well as the magnificent view of Sriracha Bay. It is truly wonderful to hear that these aspects contributed to an enjoyable and convenient stay. Your kind words mean a great deal to our team, and we look forward to welcoming you back to Novotel Marina Sriracha for another memorable stay by the bay. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Khun Nattanan, Thank you very much for sharing your lovely feedback following your recent stay with us. We are delighted to hear that you enjoyed our food, the beautiful view from your room, and the relaxing atmosphere of the hotel. It is wonderful to know that these elements contributed to a comfortable and enjoyable stay. Your kind words are truly appreciated and will certainly be shared with our team as encouragement. We look forward to welcoming you back to Novotel Marina Sriracha for another memorable stay by the sea. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Ms. Usa, Thank you very much for your wonderful review and for choosing to stay with us at Novotel Marina Sriracha. We are delighted to know that you enjoyed a comfortable stay and experienced our warm hospitality. It is especially meaningful to hear that our team made you feel recognized and welcomed as a returning guest. We truly appreciate your continued trust and look forward to welcoming you back again for another enjoyable stay with us. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Ms. Rungtiwa, Thank you very much for sharing your lovely feedback with us. We are delighted to know that you enjoyed our convenient location, as well as the cleanliness and peaceful atmosphere of the hotel. Your kind comments are truly appreciated and will be shared with our team as encouragement. We look forward to welcoming you back to Novotel Marina Sriracha for another pleasant stay. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Mr. Stephen, Thank you very much for your wonderful 100% rating and for sharing such a positive review of your stay with us. We are delighted to hear that you enjoyed our convenient location in Si Racha, the cleanliness and comfort of your room, as well as our pool and fitness centre. It is especially pleasing to know that our attentive and helpful team contributed to making your stay enjoyable. Your kind words are a great encouragement to our entire team. We are truly grateful for your recommendation and look forward to welcoming you back to Novotel Marina Sriracha, whether for business or leisure. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Mr. Roshan, Thank you very much for your perfect score of 100 and for taking the time to share your wonderful feedback with us. We are delighted to hear that you enjoyed our spacious room and amenities, and that our team consistently provided fantastic service throughout your stay. It is also wonderful to know that you were pleased with our breakfast selection. We truly appreciate your kind words and are happy to know that Novotel Marina Sriracha was a great choice for your business trip. We look forward to welcoming you back for another enjoyable stay. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Mr. Somchai, Thank you for taking the time to share your detailed feedback and for rating your overall experience with us. We are pleased to know that you appreciated our convenient location, with easy access to local shops and restaurants, as well as the reasonable room size. We also appreciate your positive comments regarding our service and breakfast. At the same time, we sincerely apologize that some aspects of your stay did not fully meet your expectations. We are particularly sorry to hear about the water flooding on the bathroom floor when using the hygienic spray, as well as your comments regarding the room condition. We have taken note of your feedback and will share it with the relevant departments for further review and improvement. We also appreciate your honest comments regarding the Club Lounge food and breakfast selection. Your feedback is valuable in helping us improve our offerings and provide a better experience for our guests. We hope to have the opportunity to welcome you and your family back to Novotel Marina Sriracha and provide you with an improved experience on your next visit. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Khun Chaiyanut, Thank you very much for sharing your wonderful feedback and for giving us a perfect score. We are delighted to hear that you and your family enjoyed the stunning views from your room and lounge, as well as our delicious breakfast. It is also wonderful to know that our team made you feel warmly welcomed throughout your stay. Your kind words are a great encouragement to our team, and we truly appreciate you choosing Novotel Marina Sriracha for your family stay. We look forward to welcoming you and your family back again for another comfortable and memorable experience by the sea. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Mr. Puwadon, Thank you very much for your wonderful 100/100 rating and for sharing your kind feedback. We are delighted to hear that you had a good stay and received excellent service from our team. Your kind words are truly appreciated and will be shared with our team as encouragement to continue delivering the best service to our guests. We look forward to welcoming you back to Novotel Marina Sriracha again soon. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Resta S., Thank you very much for your wonderful rating and positive feedback. We are delighted to know that you had a good experience at Novotel Marina Sriracha. Your kind support means a lot to our team, and we look forward to welcoming you back again in the future. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Mr. Andrew L., Thank you very much for your wonderful review and for sharing such detailed feedback about your stay with us. We are delighted to hear that you enjoyed the clean and quiet room, the convenient power points, and our breakfast selection. It is especially wonderful to know that our Reception, Concierge, Door, and Security teams made you and your wife feel warmly welcomed and well cared for. Your kind words about the pool and Silver Moon Bar are also greatly appreciated. We are truly pleased that you had such a lovely experience at Novotel Marina Sriracha, and we will be happy to share your compliments with our team. We look forward to welcoming you and your wife back for another fantastic stay. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Mr. W., Thank you very much for your wonderful 100-point rating and for sharing your kind feedback. We are delighted to hear that you enjoyed your stay at Novotel Marina Sriracha and especially appreciated our hotel and the amazing views. Your positive feedback is a great encouragement to our team. We look forward to welcoming you back soon for another memorable stay. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager