Novotel Marina Sriracha 4 stars

Dear Khun Wannarat H., Thank you very much for taking the time to share your feedback with us. We are pleased to know that you found the hotel convenient, quiet, and overall nice for your stay. It truly means a lot to us that you are considering returning again in the future. However, I am sincerely sorry to learn about your experience at the front counter during check-in and check-out. Please accept my genuine apologies if the service tone and manner did not make you feel welcomed or well cared for. This is certainly not the level of service and hospitality we aim to provide. Your comments regarding service attitude and communication are very important to us. I will personally address this matter with the team to ensure we reinforce our service standards, especially in terms of warmth, attentiveness, and professional communication. Every guest should feel valued and respected at all times. Thank you again for your honest feedback. We truly appreciate it and hope to have the opportunity to welcome you back and provide you with a much more pleasant experience on your next visit. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Mr. F., Thank you very much for choosing to stay with us again and for sharing your kind words. We are delighted to know that you enjoyed the beautiful ocean views and that we could provide you with a pleasant experience, even during your short one-night stay. Your loyalty to Novotel means a great deal to us, and we truly appreciate your continued trust. Feedback like yours inspires our team to keep delivering memorable stays for our valued guests. We look forward to welcoming you back soon for another relaxing visit. Sincerely, Thanakan Rangnoi (Gig) Front Office Manager NOVOTEL MARINA SRIRACHA & KOH SI CHANG 339 Jerm Jom Phon road, Sriracha, Chonburi 20110 Thailand Tel: +66 (0) 33… Th… novotel.com accorhotels.com

Dear Geoffrey S., Thank you very much for your 8.0 rating and for sharing your honest feedback with us. We are pleased to hear that you found our hotel good overall and had an enjoyable stay. At the same time, we truly appreciate your comment regarding the temperature of the hot Western breakfast selection. Please accept our apologies that the grilled tomatoes and baked beans were not served as warm as expected. Your feedback has been shared with our culinary team to review and improve temperature control to ensure a better dining experience. Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you back and provide an even better experience on your next visit. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Khun Aroon, Thank you very much for your heartfelt review and for highlighting the dedication of our staff. We are delighted to know that you were impressed with the efficiency of our breakfast team during such a busy time, and equally pleased that our Accor reservation staff provided you with excellent support. Your special recognition of Khun Ploy, Khun Peach, Best, and our General Manager, Khun Peeraphol, is truly appreciated. Their friendliness, attentiveness, and warm hospitality are qualities we are proud of, and your kind words will be shared with them directly as a wonderful encouragement. Feedback like yours inspires our entire team to continue delivering exceptional service and memorable experiences. We look forward to welcoming you back again soon. Sincerely, Thanakan Rangnoi (Gig) Front Office Manager NOVOTEL MARINA SRIRACHA & KOH SI CHANG 339 Jerm Jom Phon road, Sriracha, Chonburi 20110 Thailand Tel: +66 (0) 33… Th… novotel.com accorhotels.com

Dear Mr. S., Thank you so much for your wonderful review. We are delighted to hear that you enjoyed the endless ocean views and that our hotel team took such good care of you throughout your stay. Your recognition means a great deal to us, and it is truly rewarding to know that this property stands out as one of the best Novotel experiences you’ve had. Your kind words are a great encouragement for our team, and we look forward to welcoming you back again soon for another memorable stay by the sea. Sincerely, Thanakan Rangnoi (Gig) Front Office Manager NOVOTEL MARINA SRIRACHA & KOH SI CHANG 339 Jerm Jom Phon road, Sriracha, Chonburi 20110 Thailand Tel: +66 (0) 33… Th… novotel.com accorhotels.com