Novotel Marina Sriracha 4 stars

Dear Khun Narudee, Thank you very much for taking the time to share your detailed feedback following your recent stay at Novotel Marina Sriracha. We are delighted to know that you were pleased with the warm service provided by our Front Office team, especially with the early check-in arrangement and the room change to better suit your privacy and comfort. Your kind recognition of our team's professionalism is truly appreciated, and we will be sure to share your compliments with them. However, we are sincerely sorry to learn that your experience at our Premier Lounge did not meet your expectations. Please accept our sincere apologies for the insufficient replenishment of food items during Afternoon Tea, the delay in replacing plates and cutlery, and most importantly, the level of attentiveness and hospitality you received during Happy Hour. The experience you described is certainly not the standard of service we strive to provide. Please rest assured that your feedback has been shared with our Food & Beverage and Premier Lounge teams for immediate review and coaching. We will reinforce the importance of proactive service, maintaining food and equipment availability, and delivering the warm, welcoming hospitality that every guest deserves throughout the lounge operating hours. Thank you once again for your valuable comments. We sincerely hope to have the opportunity to welcome you back and provide you with the premium lounge experience that should have been delivered during your recent stay. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Khun Sumittra S., Thank you very much for your wonderful review and for giving us a perfect score. We are delighted to know that you had a comfortable stay and enjoyed our clean room as well as the breakfast. Your kind compliments are truly appreciated and will be shared with our team, as they serve as great encouragement for us to continue delivering memorable experiences. We sincerely look forward to welcoming you back to Novotel Marina Sriracha for another enjoyable stay in the near future. Best regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Mr. Stephane B., Thank you very much for your wonderful review and for awarding us a perfect score. We are truly delighted to know that you enjoyed your stay, especially our excellent service, beautifully decorated room, Executive Lounge, and the professionalism of our team. Your kind words are a great source of motivation for all of us. It was our pleasure to have you as our guest, and we sincerely appreciate your trust and support. We are thrilled to hear that you will definitely return, and we look forward to welcoming you back to Novotel Marina Sriracha & Koh Si Chang for another memorable stay. Warm regards, Sirinthip "Pooh" Inpakdee Assistant Front Office Manager

Dear Mr. Siow K. E. H., Thank you very much for taking the time to share your positive feedback. We are delighted to know that you enjoyed our beachfront location, the beautiful unobstructed sea view, and found your room clean and spacious. It is also wonderful to hear that our courteous team helped make your stay more enjoyable. Your kind comments are greatly appreciated and serve as a wonderful motivation for our team. We look forward to welcoming you back to Novotel Marina Sriracha for another memorable stay. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Mr. Polkit P., Thank you very much for your wonderful review and for awarding us a perfect score following your recent stay at Novotel Marina Sriracha. We are truly delighted to know that you enjoyed our pleasant service and found our team to be friendly and professional. Your special recognition of Khun Ple from our Reservations team and our colleagues at Blue Marble is especially appreciated. We will be delighted to share your kind compliments with them, as it will certainly motivate the entire team to continue delivering exceptional service. Thank you once again for choosing to stay with us. We look forward to welcoming you back to Novotel Marina Sriracha for another memorable experience in the near future. Kind regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager