Novotel Marina Sriracha 4 stars

Dear Mr. Fredrik, Thank you very much for taking the time to share your excellent feedback following your recent stay at Novotel Marina Sriracha. We are truly delighted to hear that our team provided you with professional and supportive service throughout your entire stay. Your kind recognition is greatly appreciated and will be shared with all our Heartists, as it serves as a wonderful motivation for us to continue delivering exceptional hospitality and memorable experiences to our guests. We sincerely appreciate your perfect rating and look forward to welcoming you back to Novotel Marina Sriracha for another enjoyable stay in the near future. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Khun Lita, Thank you very much for taking the time to share your wonderful feedback following your recent stay at Novotel Marina Sriracha. We are delighted to know that you had a comfortable and enjoyable experience with us. It is truly rewarding to hear that our hotel ambiance, pleasant scent, and especially our service exceeded your expectations. Your kind words are a great motivation for our team to continue delivering heartfelt hospitality and memorable experiences to every guest. We sincerely appreciate your recommendation and look forward to welcoming you back for another exceptional stay with us in the near future. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Mr. K., Thank you for taking the time to share your detailed feedback regarding your recent stay at Novotel Marina Sriracha. We sincerely appreciate your continued loyalty and are honored that you chose to return to our hotel after some time away. We are pleased to learn that you enjoyed the afternoon tea offering in the Premier Lounge and that Ning and Patty at Blue Marble Restaurant contributed positively to your experience. Your kind recognition of their service will certainly be shared with them, and we are confident they will be delighted to know they made a positive impression during your visit. At the same time, we are genuinely sorry to learn that several aspects of your stay did not meet your expectations. We regret that the Premier Lounge check-in experience fell short of the personalized and seamless service that our valued elite members deserve. Your comments have been shared with the relevant team for review and improvement. We also understand your disappointment regarding the limited dining options available during your stay, the absence of a welcome amenity, and the room lighting conditions. These observations are valuable to us as we continuously evaluate our products and services to better meet our guests' expectations. Please accept our sincere apologies for the inconvenience caused. It is particularly disappointing to learn that some of the concerns that influenced your decision to stop visiting in the past remain noticeable during your recent stay. Feedback such as yours helps us identify areas where we must improve, and we take your comments seriously as we continue to enhance the guest experience. Thank you once again for sharing your honest feedback. We sincerely hope to have another opportunity to welcome you back in the future and demonstrate the improvements we are committed to making. Kind regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

ear Mr. Thanawut, Thank you for taking the time to share your feedback following your recent stay at Novotel Marina Sriracha. We are delighted to know that you felt relaxed during your stay with us. Creating a comfortable and welcoming environment where our guests can unwind and enjoy their time is one of our key priorities, and it is rewarding to learn that we were able to contribute to your relaxation. Thank you once again for your valuable feedback. We truly appreciate your support and look forward to welcoming you back for another enjoyable and relaxing stay in the near future. Kind regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Mr. M., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Marina Sriracha. We are delighted to learn that you had a positive experience with our team and that their service left a favorable impression on you. Your kind words describing our colleagues as "Ambassadors" are truly appreciated, and we will be pleased to share your recognition with the entire team. At the same time, we sincerely apologize for the inconvenience caused by the continuous knocking noise in your Junior Suite (Room 1903). We understand how important a restful night's sleep is, and we regret that this issue affected your comfort and ultimately led to your decision to leave the hotel earlier than planned. Please be assured that your comments have been shared with our Engineering team for immediate investigation and corrective action. We take matters affecting guest comfort very seriously and will thoroughly inspect the room to identify and resolve the source of the noise. Thank you once again for your valuable feedback. We appreciate your recognition of our team's efforts while also highlighting an area where we need to improve. We hope to have the opportunity to welcome you back in the future and provide you with the seamless and comfortable stay that you rightfully expect. Kind regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager