Novotel Marina Sriracha 4 stars

Dear Mr. W., Thank you very much for your wonderful 100-point rating and for sharing your kind feedback. We are delighted to hear that you enjoyed your stay at Novotel Marina Sriracha and especially appreciated our hotel and the amazing views. Your positive feedback is a great encouragement to our team. We look forward to welcoming you back soon for another memorable stay. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Khun Paramate, Thank you very much for your wonderful 100-point rating and for sharing such positive feedback about your recent stay at Novotel Marina Sriracha. We are delighted to hear that you enjoyed our convenient location, comfortable sea view room, and delicious breakfast with its variety of choices. It is especially wonderful to know that you found our team friendly and helpful, and that our Executive Club Lounge team made your stay even more enjoyable. We are also very pleased to hear that you noticed the improvements since your previous stay in January. Your recognition is a great encouragement to our team and motivates us to continue improving our service and guest experience. Thank you once again for your kind support. We look forward to welcoming you back to Novotel Marina Sriracha and making your next stay even more memorable. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Khun K., Thank you for taking the time to share such detailed feedback regarding your recent stay with us. Please accept our sincere apologies for the disappointing experience you and your families encountered at Novotel Marina Sriracha. While we are pleased that our Bell Team made every effort to assist you and that the parking arrangement and service recovery offered during your stay provided some support, we fully understand that these gestures did not make up for the difficulties you experienced. We are particularly concerned about the issues you highlighted throughout your stay, including the arrival and parking assistance, the communication from our Security team, the handling of your belongings during the room move, and the incorrect room access situation on your late check-out day. These are important service and operational matters, and we understand how they affected your confidence in our ability to provide a smooth and comfortable stay. Your comments have been shared with the relevant departments and management team for review. We will reinforce our standards regarding arrival assistance, communication with guests, luggage and room-move procedures, handover between shifts, and accurate communication of special arrangements such as late check-out. We will also use your feedback as an opportunity to further strengthen our team's hospitality and operational training. We sincerely regret that your family vacation did not meet the expectations you had when choosing our hotel. We appreciate your recognition of our Bell Team member's efforts, while fully acknowledging that the overall experience fell well below the standard we aim to deliver. Thank you again for bringing these matters to our attention. We hope that, despite this experience, you may allow us another opportunity in the future to demonstrate the level of service and care that you should expect from Novotel Marina Sriracha. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Khun Natkritta, Thank you very much for sharing your positive feedback. We are delighted to hear that you enjoyed our great location and found your stay quiet and comfortable. It was our pleasure to welcome you to Novotel Marina Sriracha, and we hope to have the opportunity to welcome you back again for another relaxing stay. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Khun Sahason, Thank you for taking the time to share your detailed feedback and for highlighting the convenient location of Novotel Marina Sriracha, the variety of food options nearby, the comfortable bed, and our swimming pool. We also appreciate your helpful suggestions regarding a drying rack for wet clothes and swimming floats or kickboards for children. Your comments have been noted and will be shared with the relevant teams for consideration as we continue to improve our facilities and guest experience. We truly value your feedback and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager