Novotel Marina Sriracha 4 stars

Dear Mr. Lewis M., Thank you very much for sharing your lovely review and for choosing to celebrate your anniversary with us at Novotel Marina Sriracha & Koh Si Chang. We are delighted to hear that you had a fantastic time and enjoyed our location, the beautiful room, and the balcony view. It is also wonderful to know that your wife appreciated the room facilities and that our friendly team helped make your stay enjoyable. At the same time, we truly appreciate your constructive feedback regarding the dinner menu and the pool operating hours. Your comments about having Thai food options in the restaurant and extending the pool opening hours have been well noted and will be shared with the relevant teams for review and improvement. Thank you once again for your recommendation. We sincerely hope to have the pleasure of welcoming you and your wife back again for another memorable stay in the future. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Khun Jeerawat, Thank you very much for sharing your wonderful feedback with us. We’re delighted to hear that you enjoyed the nice view from your comfortable room and that your stay felt very relaxed — this is exactly the experience we hope to create for every guest. We truly appreciate your perfect score for the booking experience as well. It’s great to know that you found the process easy and fast, and we’re happy it contributed positively to your stay from the very beginning. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another enjoyable and relaxing visit. Sincerely, Thanakan Rangnoi (Gig) Front Office Manager NOVOTEL MARINA SRIRACHA & KOH SI CHANG 339 Jerm Jom Phon road, Sriracha, Chonburi 20110 Thailand Tel: +66 (0) 33… Th… novotel.com accorhotels.com

Dear Minyan B., Thank you very much for your thoughtful feedback. We are delighted to know that you enjoyed the friendly staff and good location, and we appreciate your comments about the clean and comfortable premises. We regret to hear that the room had a slight smell due to the window not being able to open. Your observation is very valuable, and we will share this with our team to explore ways to improve ventilation and ensure a fresher environment for our guests. We are also pleased to learn that your booking experience was rated 100/100 and that you found the reservation process through email with our center to be prompt and excellent. This seamless communication is exactly what we strive to provide. Your feedback helps us recognize both our strengths and areas for improvement, and we sincerely thank you for taking the time to share it. We look forward to welcoming you back again for an even more enjoyable stay. Sincerely, Thanakan Rangnoi (Gig) Front Office Manager NOVOTEL MARINA SRIRACHA & KOH SI CHANG 339 Jerm Jom Phon road, Sriracha, Chonburi 20110 Thailand Tel: +66 (0) 33… Th… novotel.com accorhotels.com

Dear Khun Jariya, Thank you very much for taking the time to provide such a detailed review of your stay. We are pleased to know that you found the hotel’s location convenient and facilities well-maintained, and we sincerely appreciate your recognition of our team’s prompt response in addressing the air-conditioning issue. We are glad that relocating you to another room helped ensure your comfort and safety. Your kind words about Khun Sunny, the other reception associate, and our bell attendant are truly encouraging. We will make sure to share your appreciation with them, as their attentive and professional service clearly made a positive impact on your experience. Your comments regarding the check-out process and loyalty points are especially important. We sincerely apologize for the contradictory information you received. Clear and consistent communication is essential, and we regret that this was not upheld during your departure. We will review our procedures and training to ensure that our staff provide accurate and consistent guidance on point accrual. A clear explanation of the official policy will also be reinforced with the team to prevent future confusion. Additionally, we appreciate your feedback on the WiFi ease of access and speed of connection. Reliable internet is a key part of the guest experience, and we will work with our technical team to improve both accessibility and performance. Despite these concerns, we are grateful to know that you plan to return next year. Your loyalty and constructive feedback help us improve, and we look forward to welcoming you back with enhanced service and a smoother experience. Sincerely, Thanakan Rangnoi (Gig) Front Office Manager NOVOTEL MARINA SRIRACHA & KOH SI CHANG 339 Jerm Jom Phon road, Sriracha, Chonburi 20110 Thailand Tel: +66 (0) 33… Th… novotel.com accorhotels.com

Dear B., Thank you very much for sharing such a wonderful review of your stay. We are delighted to know that you found the rooms and premises clean and comfortable, enjoyed the friendly and helpful staff, and appreciated the fresh and varied breakfast bar. It is also fantastic to hear that the facial and body massage at our spa was the best you and your husband have ever experienced, leaving you both relaxed before your Asia Cruise. We are equally pleased to learn that your booking experience was rated 100/100 and described as easy and quick, with the rooms meeting your expectations exactly as shown on our app and website. This seamless process is what we strive for, and your feedback is a great encouragement for our team. Your kind words mean a great deal to us, and we look forward to welcoming you back again for another rejuvenating and memorable stay. Sincerely, Thanakan Rangnoi (Gig) Front Office Manager NOVOTEL MARINA SRIRACHA & KOH SI CHANG 339 Jerm Jom Phon road, Sriracha, Chonburi 20110 Thailand Tel: +66 (0) 33… Th… novotel.com accorhotels.com