Dear Mr. Somchai, Thank you for taking the time to share your detailed feedback and for rating your overall experience with us. We are pleased to know that you appreciated our convenient location, with easy access to local shops and restaurants, as well as the reasonable room size. We also appreciate your positive comments regarding our service and breakfast. At the same time, we sincerely apologize that some aspects of your stay did not fully meet your expectations. We are particularly sorry to hear about the water flooding on the bathroom floor when using the hygienic spray, as well as your comments regarding the room condition. We have taken note of your feedback and will share it with the relevant departments for further review and improvement. We also appreciate your honest comments regarding the Club Lounge food and breakfast selection. Your feedback is valuable in helping us improve our offerings and provide a better experience for our guests. We hope to have the opportunity to welcome you and your family back to Novotel Marina Sriracha and provide you with an improved experience on your next visit. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Khun Chaiyanut, Thank you very much for sharing your wonderful feedback and for giving us a perfect score. We are delighted to hear that you and your family enjoyed the stunning views from your room and lounge, as well as our delicious breakfast. It is also wonderful to know that our team made you feel warmly welcomed throughout your stay. Your kind words are a great encouragement to our team, and we truly appreciate you choosing Novotel Marina Sriracha for your family stay. We look forward to welcoming you and your family back again for another comfortable and memorable experience by the sea. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Mr. Puwadon, Thank you very much for your wonderful 100/100 rating and for sharing your kind feedback. We are delighted to hear that you had a good stay and received excellent service from our team. Your kind words are truly appreciated and will be shared with our team as encouragement to continue delivering the best service to our guests. We look forward to welcoming you back to Novotel Marina Sriracha again soon. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Resta S., Thank you very much for your wonderful rating and positive feedback. We are delighted to know that you had a good experience at Novotel Marina Sriracha. Your kind support means a lot to our team, and we look forward to welcoming you back again in the future. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Mr. Andrew L., Thank you very much for your wonderful review and for sharing such detailed feedback about your stay with us. We are delighted to hear that you enjoyed the clean and quiet room, the convenient power points, and our breakfast selection. It is especially wonderful to know that our Reception, Concierge, Door, and Security teams made you and your wife feel warmly welcomed and well cared for. Your kind words about the pool and Silver Moon Bar are also greatly appreciated. We are truly pleased that you had such a lovely experience at Novotel Marina Sriracha, and we will be happy to share your compliments with our team. We look forward to welcoming you and your wife back for another fantastic stay. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Mr. W., Thank you very much for your wonderful 100-point rating and for sharing your kind feedback. We are delighted to hear that you enjoyed your stay at Novotel Marina Sriracha and especially appreciated our hotel and the amazing views. Your positive feedback is a great encouragement to our team. We look forward to welcoming you back soon for another memorable stay. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Khun Paramate, Thank you very much for your wonderful 100-point rating and for sharing such positive feedback about your recent stay at Novotel Marina Sriracha. We are delighted to hear that you enjoyed our convenient location, comfortable sea view room, and delicious breakfast with its variety of choices. It is especially wonderful to know that you found our team friendly and helpful, and that our Executive Club Lounge team made your stay even more enjoyable. We are also very pleased to hear that you noticed the improvements since your previous stay in January. Your recognition is a great encouragement to our team and motivates us to continue improving our service and guest experience. Thank you once again for your kind support. We look forward to welcoming you back to Novotel Marina Sriracha and making your next stay even more memorable. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Khun K., Thank you for taking the time to share such detailed feedback regarding your recent stay with us. Please accept our sincere apologies for the disappointing experience you and your families encountered at Novotel Marina Sriracha. While we are pleased that our Bell Team made every effort to assist you and that the parking arrangement and service recovery offered during your stay provided some support, we fully understand that these gestures did not make up for the difficulties you experienced. We are particularly concerned about the issues you highlighted throughout your stay, including the arrival and parking assistance, the communication from our Security team, the handling of your belongings during the room move, and the incorrect room access situation on your late check-out day. These are important service and operational matters, and we understand how they affected your confidence in our ability to provide a smooth and comfortable stay. Your comments have been shared with the relevant departments and management team for review. We will reinforce our standards regarding arrival assistance, communication with guests, luggage and room-move procedures, handover between shifts, and accurate communication of special arrangements such as late check-out. We will also use your feedback as an opportunity to further strengthen our team's hospitality and operational training. We sincerely regret that your family vacation did not meet the expectations you had when choosing our hotel. We appreciate your recognition of our Bell Team member's efforts, while fully acknowledging that the overall experience fell well below the standard we aim to deliver. Thank you again for bringing these matters to our attention. We hope that, despite this experience, you may allow us another opportunity in the future to demonstrate the level of service and care that you should expect from Novotel Marina Sriracha. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Khun Natkritta, Thank you very much for sharing your positive feedback. We are delighted to hear that you enjoyed our great location and found your stay quiet and comfortable. It was our pleasure to welcome you to Novotel Marina Sriracha, and we hope to have the opportunity to welcome you back again for another relaxing stay. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Khun Sahason, Thank you for taking the time to share your detailed feedback and for highlighting the convenient location of Novotel Marina Sriracha, the variety of food options nearby, the comfortable bed, and our swimming pool. We also appreciate your helpful suggestions regarding a drying rack for wet clothes and swimming floats or kickboards for children. Your comments have been noted and will be shared with the relevant teams for consideration as we continue to improve our facilities and guest experience. We truly value your feedback and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Khun Burapa, Thank you very much for your wonderful review and for giving us a perfect score of 100. We are delighted to hear that you had a comfortable and pleasant stay with us at Novotel Marina Sriracha. Your kind feedback is greatly appreciated and will be shared with our team. We look forward to welcoming you back again for another enjoyable stay. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Khun Nuanapha, Thank you very much for taking the time to share your detailed feedback and for your kind comments regarding our convenient location, friendly team, and service. We are pleased to know that, overall, you had a pleasant stay with us. At the same time, we sincerely apologize for the inconveniences you experienced with the light switches, air-conditioning temperature, and hot water. We understand how frustrating it can be when these facilities do not function as expected, especially when you needed to contact our team twice regarding the hot water. We are, however, grateful to hear that our team was helpful and responsive whenever you contacted us. Your feedback regarding the room facilities has been shared with the relevant team for further inspection and improvement. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a more comfortable and seamless experience on your next visit. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Ms. C., Thank you for taking the time to share your feedback and for giving us a score of 80/100. We are delighted to hear that you enjoyed our beautiful ocean view, convenient location, and found your room clean and spacious. We are also pleased to know that our service made a positive impression on you. However, we sincerely apologize for the inconvenience caused by the lack of hot water in your room for two days. We understand how important a reliable hot-water supply is for a comfortable stay. Please rest assured that we have shared your feedback with our Engineering team for further investigation and corrective action to prevent a recurrence. Thank you once again for your valuable feedback. We truly appreciate your understanding and hope to have the opportunity to welcome you back and provide you with a much-improved experience. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Mr. Jakkarin P., Thank you very much for your perfect score and for taking the time to share your wonderful review following your stay at Novotel Marina Sriracha. We are delighted to know that you enjoyed our beautiful and clean rooms, as well as the lovely sea view. It is also wonderful to hear that you had the opportunity to make use of our fitness center and sauna, helping you relax and stay active during your visit. We are especially pleased that you enjoyed our breakfast selection and found the variety to your satisfaction. Your recommendation means a great deal to us, and we are honored that you consider our hotel a wonderful destination for families. Thank you once again for your kind words and support. We look forward to welcoming you and your family back to Novotel Marina Sriracha for another memorable stay in the near future. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Ms. Yuwarin, Thank you for taking the time to share your detailed feedback regarding your recent stay at Novotel Marina Sriracha. First and foremost, please accept our sincere apologies for the inconvenience and disappointment you experienced. We are truly sorry to learn about the maintenance issues in your room, including the broken equipment and water leakage near the window. This is certainly not the standard of quality we strive to provide, and your comments have been shared with our Engineering team to ensure a thorough inspection and corrective action. We are equally concerned to learn about your experience during check-out. We sincerely apologize for the confusion regarding the billing and the communication that left you with a negative impression. Clear, accurate, and professional communication is an essential part of the service we aim to deliver, and we regret that we fell short of your expectations on this occasion. Please be assured that we have shared your feedback with the Front Office team and will use it as an opportunity to reinforce our communication standards, verification procedures, and service recovery practices to help prevent similar situations from occurring in the future. We truly appreciate your honest feedback, as it helps us improve both our facilities and the quality of our service. We hope you will give us another opportunity to welcome you back and provide you with the seamless and enjoyable experience that you rightfully expect from Novotel Marina Sriracha. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager