Veranda Resort Pattaya - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.5/5 1,458 reviews

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211 Moo 1, Na Jomtien, Sattahip, 20250 CHONBURI, Thailand

Description

Hotel extras

  • MyGlass - Enjoy a free flow soft drink & unique beverage experience with MyGlass package.

  • MyKids - Keep your kids happy with activity, kids meal and more with MyKids package.

Our accommodation(s)

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Hotel location

Veranda Resort Pattaya - MGallery Collection

211 Moo 1, Na Jomtien, Sattahip
20250 CHONBURI
Thailand

GPS:12.859219, 100.896925

Telephone
Fax +66 38 111 890

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,458 reviews

Customer review rating 5.0/5

Ukrit L. Families - Confirmed reviews ALL

Excellent birthday vacation

Dear Ukrit L., Thank you very much for your wonderful feedback. We are truly delighted to know that you had an excellent birthday vacation with us. It was our pleasure to be part of your special celebration, and we hope to have the opportunity to welcome your family back again for another memorable stay at Veranda Resort Pattaya Na Jomtien – MGallery Collection. Wishing you a belated Happy Birthday once again! Warm regards, Preeyaporn Thongkum Guest Experience Manager Veranda Resort Pattaya Na Jomtien MGallery Collection.

Customer review rating 4.5/5

Stuart C. F. Solo - Confirmed reviews ALL

Really nice hotel and right on the beach in a perfect location

Dear Stuart C. F., Thank you very much for your kind feedback. We are delighted to hear that you enjoyed our beachfront location and found the hotel to be a perfect place to stay. We truly appreciate your support and look forward to welcoming you back again to Veranda Resort Pattaya Na Jomtien – MGallery Collection for another relaxing seaside getaway Warm regards, Preeyaporn Thongkum Guest Experience Manager Veranda Resort Pattaya Na Jomtien M Gallery Collection.

Customer review rating 4.0/5

Dean B. Families - Confirmed reviews ALL

This is the second time I’ve stayed at the Veranda resort hotels, once in Hua Hin and now Pattaya in the last year. When we arrived late we went to our room and which smelt damp, the reception staff were quick to change us and the room was nice. Pools, were great, would have liked a few more sunbeds out as if you got down late there was not many or any left. I had a very bad experience with one of the male waiters who was working in the pool side bar, I asked him to put some empty water bottles which were in a carrier bag in the bin as I didn’t want them to leave them around the pool and he was very rude rasing his voice and shouting to me angrily “your not supposed to bring outside food him”, I told him it was empty water bottles and I didn’t see the problem as all I wanted was for him to put these in the bin!! This made me very angry him speaking to me like this, so I went to speak to reception staff who were great as always and the manager said she would go and speak to him. Sadly this made a big impact on me this holiday as I didn’t expect to be spoken and treated like this, due to this I don’t think I will be booking to stay at the veranda resorts again, as this has put me off and left a bad experience, we loved the hotels too which is a shame.

Dear Dean B., Thank you for taking the time to share your detailed feedback and for choosing to stay with us again following your previous visit to Veranda Resort Hua Hin – Cha Am, MGallery Collection and most recently at Veranda Resort Pattaya Na Jomtien – MGallery Collection. We truly appreciate your continued support. We are pleased to hear that our reception team was able to promptly assist you with the room change upon arrival and that you enjoyed the swimming pools during your stay. Your comment regarding the number of sunbeds has also been noted and will be reviewed for improvement, especially during busy periods. However, we are sincerely sorry to learn about your experience at the poolside bar. Please accept our heartfelt apologies for the manner in which you were addressed. The behavior you described does not reflect the level of service and professionalism we expect from our team. We fully understand how upsetting this must have been, and we deeply regret that it affected your overall holiday experience. Your feedback has been taken very seriously and shared with the relevant department to ensure proper review and further training, so that such situations are handled more appropriately and respectfully in the future. We truly regret that this incident left you with a negative impression, especially when you have previously enjoyed staying with us. It would be our sincere hope to have the opportunity to welcome you back again in the future and provide you with the warm hospitality experience that Veranda Resorts. Warm regards, Preeyaporn Thongkum Guest Experience Manager Veranda Resort Pattaya Na Jomtien MGallery Collection.

Customer review rating 3.5/5

Alessandro T. Couples - Confirmed reviews ALL

Diamond member with no room upgrade Restroom is open plan with bedroom and allows no privacy at all Book the afternoon tea and kept waiting long for the team to deliver it Wanted to book table at sunset x a drink and the team kept insisting on minimum spend Good location and nice resort, but service lacked

Dear Alessandro T., Thank you for taking the time to share your feedback regarding your recent stay with us. We truly appreciate your loyalty as a Diamond member, and we sincerely regret that some aspects of your experience did not meet your expectations. Please accept our apologies regarding the room upgrade availability. While we always strive to prioritize upgrades for our valued members, these remain subject to availability at the time of arrival. We also regret any inconvenience caused by the open-plan restroom design, as well as the delay in serving your afternoon tea and the misunderstanding regarding the minimum spend policy at The Jetty area. Your comments regarding the service have been carefully noted and will be shared with the relevant teams for review and improvement, as providing attentive and seamless service is very important to us. We are pleased to hear that you appreciated our location and the resort atmosphere, and we truly hope to have another opportunity to welcome you back and provide a much more enjoyable experience in the future. Warm regards, Preeyaporn Thongkum Guest Experience Manager Veranda Resort Pattaya Na Jomtien MGallery Collection

Customer review rating 5.0/5

Parinya P. Friends - Confirmed reviews ALL

I recently spent 3 days and 2 nights at Veranda Resort for my birthday, and it was truly a perfect getaway. The staff went above and beyond to make me feel welcome with their warm and friendly service. ​The room offered a stunning view that made my special day more special, and I was pleasantly surprised by the delicious birthday cake they provided—it was a wonderful touch. I’m already looking forward to my next visit. Highly recommended krub.

Dear Parinya P., Thank you very much for choosing to celebrate your birthday with us at Veranda Resort Pattaya and for taking the time to share your wonderful experience. We are truly delighted to hear that your 3 days and 2 nights getaway was such a memorable one. It is especially rewarding to know that our team’s warm and friendly service helped make you feel welcomed and well taken care of during your special occasion. We are also pleased that you enjoyed the beautiful view from your room and that the birthday cake added a lovely surprise to your celebration. Creating meaningful and memorable moments for our guests is something we always strive for, so your kind words mean a great deal to us. Thank you once again for your recommendation. We sincerely look forward to welcoming you back for another relaxing and memorable stay in the near future. Warm regards, Preeyaporn Thongkum Guest Experience Manager Veranda Resort Pattaya Na Jomtien MGallery Collection.

Other web-users rate our hotel

  • 505 reviews 8.9/10 Location
  • 1,391 reviews 8.5/10 Room
  • 1,967 reviews 9.2/10 Service
  • 16 reviews 5.9/10 WiFi
  • 932 reviews 8.7/10 Food
  • 591 reviews 9.1/10 Vibe
  • 526 reviews 8.2/10 Comfort
  • 446 reviews 7.7/10 Cleanliness

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