Veranda Resort Pattaya - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.5/5 1,451 reviews

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211 Moo 1, Na Jomtien, Sattahip, 20250 CHONBURI, Thailand

Description

Hotel extras

  • MyGlass - Enjoy a free flow soft drink & unique beverage experience with MyGlass package.

  • MyKids - Keep your kids happy with activity, kids meal and more with MyKids package.

Our accommodation(s)

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Hotel location

Veranda Resort Pattaya - MGallery Collection

211 Moo 1, Na Jomtien, Sattahip
20250 CHONBURI
Thailand

GPS:12.859219, 100.896925

Telephone
Fax +66 38 111 890

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,451 reviews

Customer review rating 5.0/5

Muralidhar S. K. Families - Confirmed reviews ALL

Resort location is very good hospitality is great staff very cooperative . Food variety is very less for vegetarian it is difficult to manage in this resort

Customer review rating 4.0/5

Hannah S. Families - Confirmed reviews ALL

The hotel is good, we had a great time as a family the room we had was big for us for 4 nights, we loved the choice at breakfast and the FB staff, especially Khun Cake she would always say hi and knew how i liked my cuppa tea :) The service around the pool, needs to be improved, as their is hardly any staff to take any orders we had to wait and ask for menus. We liked the effort from the hotel about the enivroment especially the sign for the door to not change the linen and get a free tea/coffee (great idea). The lady who checked us in Khun Pla was great and helpful during our stay, but their is no information about any shuttle service, i only knew if this from the website we used this and it was great. Overall the stay was great and we would 100% come back again. Thank you from the Janwet family :)

Customer review rating 4.0/5

Krittika P. Couples - Confirmed reviews ALL

I stayed at your hotel over the weekend and would like to share some honest feedback regarding my experience. I was confused by the “We have upgraded for you” note in the room, as there was no visible upgrade compared to the room category I originally booked. This felt misleading rather than welcoming. I would also like to suggest that staff ask guests whether they prefer communication in English or Thai, especially when serving Thai/foreigner couples. Speaking only Thai to me made my partner feel somewhat unwelcome and invisible, which could have been easily avoided with more attentive hospitality. During breakfast, I noticed sparkling wine was supposed to be available, but no staff member approached or offered it to us throughout our stay. While small, these details matter in a 5-star hotel experience. Another disappointing experience was at the pool bar. When we politely asked whether there was a locker or safe place to leave our belongings while swimming, the staff member responded dismissively and rather rudely, simply stating that no one would take care of our belongings. Considering how crowded the beach and pool areas were during the weekend, I strongly suggest the hotel provide lockers or secure storage options for guests. Additionally, my room was located on the 3rd floor directly underneath the restaurant area, and I could hear chairs being dragged across the floor until around 10:30 PM every night. As this stay was meant to be a relaxing escape from Bangkok’s noise and chaos, the constant disturbance significantly affected the comfort of the stay. On a positive note, the breakfast quality itself was excellent, and Khun Nam from the lounge provided outstanding service and professionalism throughout our stay. Overall, while the property itself is beautiful, the inconsistency in service and guest experience was disappointing for a hotel positioned as a 5-star destination.

Dear Krittika P., Thank you very much for taking the time to share your detailed feedback regarding your recent stay with us. We truly appreciate your honest comments, as they are invaluable in helping us improve both our service and guest experience. First and foremost, please accept our sincere apologies for the aspects of your stay that did not meet your expectations. We regret that the room upgrade communication caused confusion and did not feel meaningful or welcoming as intended. Your feedback regarding clearer and more transparent communication has been noted and will be reviewed with our team. We also sincerely apologize for the language experience during your stay. Your suggestion regarding asking guests for their preferred language of communication is extremely valuable, especially when welcoming international couples and families. We understand how this situation may have made your partner feel excluded, which is certainly not the experience we wish to create. This will be addressed with our team to ensure more attentive and inclusive hospitality moving forward. Regarding breakfast service, We sincerely apologize for any confusion regarding the sparkling wine service during breakfast. Kindly note that this special offering is available exclusively on the last Saturday of each month, and we regret if this was not clearly communicated during your stay. We are equally concerned to learn about your experience at the pool bar. Please accept our apologies if the interaction felt dismissive or unfriendly. Your feedback regarding secure storage or locker facilities is highly appreciated, especially during busy weekends, and will be shared with the relevant department for consideration and improvement. Furthermore, we sincerely regret the noise disturbance from the restaurant area above your room. We completely understand how this affected the relaxing atmosphere you were hoping for during your escape from the city. Your comments have been shared with our operations team to review possible solutions and minimize disturbances for future guests. On a positive note, we are delighted to hear that you enjoyed the breakfast quality and that Khun Nam from Sky lounge provided outstanding service throughout your stay. Your kind recognition will certainly be shared with Khun Nam and the team. Thank you once again for your constructive feedback. While we regret that some parts of your experience fell short of expectations, we genuinely appreciate the opportunity to learn from your comments and improve. We hope to have the chance to welcome you back again in the future and provide you with the seamless and attentive experience you rightfully expected from us. Kind regards, Veranda Resort Pattaya Na Jomtien – MGallery Collection.

Customer review rating 5.0/5

Keitaro T. Couples - Confirmed reviews ALL

Stayed here for a day. Very humble and warm welcome through amazing escort to the room. Definitely will come back.

Dear Mr.Keitaro T., Thank you very much for sharing your wonderful feedback with us. We are truly delighted to hear that you had an amazing experience during your stay and that you enjoyed the warm welcome, room escort service, and the overall hospitality from our team. Your kind words toward our Reservation Team, Bell Team, and especially Khun Faii from Front Office will certainly be shared with them as encouragement and motivation. We are also very pleased to know that you were satisfied with the room and that you are planning to return again in the future. At the same time, thank you for bringing the security concern to our attention. Please accept our sincere apologies regarding the experience when returning through the beach entrance. Guest safety and security are extremely important to us, and your feedback has been shared with the Security Team for immediate review and improvement to ensure proper security procedures are consistently followed. We truly appreciate your valuable comments and look forward to welcoming you back again for another memorable stay in the near future. Kind regards, Veranda Resort Pattaya Na Jomtien – MGallery Collection.

Customer review rating 4.0/5

Cholarose T. Couples - Confirmed reviews ALL

Color tone and design of the hotel is nice. Staff is helpful and supportive. I love that the hotel have cloths drying rack for rent and have a foot rinse station to clean up the sand, it show that the owner think well. Room is nice but if we can able to watch tv during the bath tub using would be better and also the freezer is not cool enough. The thing that can also be improved is the food, the taste can be better for both dinner and breakfast.

Dear Cholarose T., Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed the hotel’s design and color tone, and that our team was helpful and supportive throughout your stay. It is also wonderful to know that you appreciated the clothes drying rack rental service and the foot rinse station, as we aim to provide thoughtful facilities for our guests’ convenience. We are pleased that you found the room comfortable. At the same time, we truly appreciate your suggestions regarding the TV visibility from the bathtub area and the freezer temperature, which will be shared with the concerned team for further improvement. Regarding the food experience, we sincerely apologize that both the dinner and breakfast did not fully meet your expectations. Your comments about the taste are very valuable, and we will pass them along to our culinary team to review and improve the quality of our dishes. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back again for an even better experience in the future. Kind regards, Veranda Resort Pattaya Na Jomtien – MGallery Collection.

Other web-users rate our hotel

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  • 2,011 reviews 9.2/10 Service
  • 12 reviews 6.7/10 WiFi
  • 971 reviews 9/10 Food
  • 588 reviews 9.1/10 Vibe
  • 517 reviews 8.3/10 Comfort
  • 456 reviews 8.1/10 Cleanliness

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