Veranda Resort Pattaya - MGallery Collection 5 stars

Dear Dean B., Thank you for taking the time to share your detailed feedback and for choosing to stay with us again following your previous visit to Veranda Resort Hua Hin – Cha Am, MGallery Collection and most recently at Veranda Resort Pattaya Na Jomtien – MGallery Collection. We truly appreciate your continued support. We are pleased to hear that our reception team was able to promptly assist you with the room change upon arrival and that you enjoyed the swimming pools during your stay. Your comment regarding the number of sunbeds has also been noted and will be reviewed for improvement, especially during busy periods. However, we are sincerely sorry to learn about your experience at the poolside bar. Please accept our heartfelt apologies for the manner in which you were addressed. The behavior you described does not reflect the level of service and professionalism we expect from our team. We fully understand how upsetting this must have been, and we deeply regret that it affected your overall holiday experience. Your feedback has been taken very seriously and shared with the relevant department to ensure proper review and further training, so that such situations are handled more appropriately and respectfully in the future. We truly regret that this incident left you with a negative impression, especially when you have previously enjoyed staying with us. It would be our sincere hope to have the opportunity to welcome you back again in the future and provide you with the warm hospitality experience that Veranda Resorts. Warm regards, Preeyaporn Thongkum Guest Experience Manager Veranda Resort Pattaya Na Jomtien MGallery Collection.

Dear Alessandro T., Thank you for taking the time to share your feedback regarding your recent stay with us. We truly appreciate your loyalty as a Diamond member, and we sincerely regret that some aspects of your experience did not meet your expectations. Please accept our apologies regarding the room upgrade availability. While we always strive to prioritize upgrades for our valued members, these remain subject to availability at the time of arrival. We also regret any inconvenience caused by the open-plan restroom design, as well as the delay in serving your afternoon tea and the misunderstanding regarding the minimum spend policy at The Jetty area. Your comments regarding the service have been carefully noted and will be shared with the relevant teams for review and improvement, as providing attentive and seamless service is very important to us. We are pleased to hear that you appreciated our location and the resort atmosphere, and we truly hope to have another opportunity to welcome you back and provide a much more enjoyable experience in the future. Warm regards, Preeyaporn Thongkum Guest Experience Manager Veranda Resort Pattaya Na Jomtien MGallery Collection

Dear Parinya P., Thank you very much for choosing to celebrate your birthday with us at Veranda Resort Pattaya and for taking the time to share your wonderful experience. We are truly delighted to hear that your 3 days and 2 nights getaway was such a memorable one. It is especially rewarding to know that our team’s warm and friendly service helped make you feel welcomed and well taken care of during your special occasion. We are also pleased that you enjoyed the beautiful view from your room and that the birthday cake added a lovely surprise to your celebration. Creating meaningful and memorable moments for our guests is something we always strive for, so your kind words mean a great deal to us. Thank you once again for your recommendation. We sincerely look forward to welcoming you back for another relaxing and memorable stay in the near future. Warm regards, Preeyaporn Thongkum Guest Experience Manager Veranda Resort Pattaya Na Jomtien MGallery Collection.

Dear Lip H. L., Thank you very much for sharing your honest feedback regarding your recent stay at Veranda Resort Pattaya. We sincerely apologize that your experience did not meet the high expectations you had for a 5-star MGallery property, particularly during such a special occasion as your birthdays. Please accept our heartfelt apologies for the issues you encountered with the room, dining, and overall service. Your disappointment regarding the half-board package offerings, the limited menu options for multiple guests, and the absence of coffee during your meal is fully acknowledged. This is certainly not the standard we strive to provide to our guests. Please rest assured that your comments have been shared with our management and culinary teams for immediate review and improvement. Your feedback is helping us address these gaps and ensure that future guests have the quality experience they expect from a property of our reputation. We are truly sorry for the impact this had on your birthday celebrations and sincerely hope to have the opportunity to restore your confidence in our resort in the future. Warm regards, Preeyaporn Thongkum Guest Experience Manager Veranda Resort Pattaya Na Jomtien M Gallery Collection.

Dear Sirapat P., Thank you very much for choosing to stay with us again at Veranda Resort Pattaya. We truly appreciate your loyalty and are grateful that you returned after five years. However, we are sincerely sorry to learn that your recent experience did not meet your expectations. Please accept our apologies for the condition of the room and cleanliness issues you encountered. Dust and overall upkeep are certainly not reflective of the standards we aim to deliver, and your comments regarding the room condition and the tower appearance have been shared with our housekeeping and engineering teams for immediate review and improvement. On a positive note, we are pleased to hear that you found the service to be good. Your recognition of our team’s efforts is greatly appreciated and encouraging. Your feedback is extremely valuable to us as it highlights areas where we must improve. We truly hope to have another opportunity to welcome you back and provide a much more refreshed and seamless experience on your next visit. Warm regards, Preeyaporn Thongkum Guest Experience Manager Veranda Resort Pattaya Na Jomtien MGallery Collection.