Dear Edmond P., Thank you very much for sharing your wonderful feedback with us. We are delighted to hear that you enjoyed your stay and were pleased with the cleanliness of our hotel, the convenient parking facilities, and our beautiful beachfront location. It is also lovely to know that you appreciated the cleanliness of our restaurant. Your kind recommendation means a great deal to our team. We truly appreciate your support and look forward to welcoming you back for another enjoyable stay with us in the future. Kind regards, Veranda Resort Pattaya Na Jomtien – MGallery Collection.

Dear Chortip P., We very much appreciate your comments regarding your stay at the Veranda Resort Pattaya - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Veranda Resort Pattaya Na Jomtien – MGallery Collection

Dear Phinyada P., We very much appreciate your comments regarding your stay at the Veranda Resort Pattaya - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Veranda Resort Pattaya Na Jomtien – MGallery Collection.

Dear Thanawadee Y., Thank you for taking the time to share your feedback with us. We sincerely apologize that your recent stay did not fully meet your expectations. As a valued Platinum member of ALL – Accor Live Limitless, please be assured that we highly appreciate your loyalty and the trust you place in us. We are truly sorry that the room upgrade was not clearly communicated to you, which understandably may have caused disappointment. Regarding your reservation, we would like to clarify that your room was upgraded from a Seascape Deluxe Room to a Seascape Ocean View Room. Nevertheless, we regret that this upgrade was not properly explained to you during your stay, and we acknowledge that clearer communication from our team would have provided a better experience. We are also very sorry to learn about the wet and unclean outdoor chairs, as well as the sand and moisture you noticed on the outdoor sofa. This does not reflect the level of cleanliness and attention to detail that we strive to provide, especially for our valued members. Your comments have been shared with the relevant teams for immediate attention and improvement. We sincerely appreciate your feedback, as it helps us identify areas where we can improve our service and ensure a higher standard for our guests in the future. We hope to have the opportunity to welcome you back and provide you with the exceptional experience you rightly expect as our valued Platinum member. Kind regards, Veranda Resort Pattaya Na Jomtien – MGallery Collection.

Dear Sarun S., Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to hear that you enjoyed our convenient location, with easy access to the city and nearby local eateries. It is also wonderful to know that you found our rooms comfortable and our team friendly and welcoming. We are especially pleased to hear your kind mention of Khun Ploy from our Front Office team. We will certainly share your compliments with her and the team, as recognition from our guests is always greatly appreciated. Thank you once again for choosing to stay with us. We look forward to welcoming you back to Veranda Resort Pattaya Na Jomtien – MGallery Collection for another enjoyable stay. Kind regards, Veranda Resort Pattaya Na Jomtien – MGallery Collection.

Dear Andrew C., We very much appreciate your comments regarding your stay at the Veranda Resort Pattaya - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Veranda Resort Pattaya Na Jomtien – MGallery Collection.

Dear Conway R. D., We very much appreciate your comments regarding your stay at the Veranda Resort Pattaya - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Veranda Resort Pattaya Na Jomtien – MGallery Collection

Dear Ali A., Thank you very much for sharing your feedback and for your kind words about our team. We are delighted to hear that you had an excellent stay and that our team, especially Khun Pla, was able to provide attentive and personalised assistance to support your needs. Your appreciation means a great deal to us, and we will certainly share your kind words with Khun Pla and the entire team. We also sincerely appreciate the feedback you shared with us regarding the availability of children’s activities and Halal food options at the hotel. We understand that these facilities and dining requirements were important to your family and that the limited availability affected your decision to change your accommodation. Please be assured that we have taken your feedback seriously and shared it with the relevant teams for consideration. Your comments are valuable in helping us identify opportunities to enhance our facilities and services to better meet the needs of our guests and families. Thank you once again for choosing to stay with us and for taking the time to share your experience. We hope to have the opportunity to welcome you and your family again in the future and provide an experience that better meets your expectations. Kind regards, Veranda Resort Pattaya Na Jomtien – MGallery Collection

Dear Forrest L. M., Thank you very much for sharing such a wonderful review following your stay with us. We are delighted to hear that you and your family had an excellent holiday experience. It is wonderful to know that you were impressed with the warm and helpful service from the moment you arrived, as well as the spacious room and private pool that your youngest enjoyed throughout your stay. We are also pleased to hear that you enjoyed our restaurant and found the food suitable for the whole family. Your kind words are a great encouragement to our entire team, and we will be delighted to share your appreciation with everyone. Thank you once again for choosing Veranda Resort Pattaya – MGallery Collection. We look forward to welcoming you and your family back for another memorable stay in the future. Kind regards, Veranda Resort Pattaya Na Jomtien – MGallery Collection.

Dear Natthasit T., Thank you very much for sharing your wonderful feedback with us. We are delighted to hear that you enjoyed your stay and were impressed by the friendliness and excellent service provided by our team. We are also pleased to know that you found your room clean and comfortable. Your kind words are truly appreciated and will be shared with our team as encouragement to continue delivering warm and memorable experiences to our guests. We look forward to welcoming you back to Veranda Resort Pattaya – MGallery Collection for another pleasant stay. Kind regards, Veranda Resort Pattaya Na Jomtien – MGallery Collection.

Dear Maneerat W., Thank you for sharing your feedback following your stay with us. We are pleased to hear that you enjoyed most aspects of your experience at Veranda Resort Pattaya. We truly appreciate your kind comments. We are sorry to hear that the taste of some Thai dishes served during breakfast did not meet your expectations. We sincerely appreciate you bringing this to our attention, and your feedback has been shared with our Food & Beverage team for further review and improvement. We hope to have the opportunity to welcome you back and provide you with an even more enjoyable breakfast experience on your next visit. Kind regards, Veranda Resort Pattaya Na Jomtien – MGallery Collection

Dear Alexandre Marco, Thank you very much for taking the time to share your detailed feedback with us. We sincerely apologize that your experience did not meet the standards you expected from a five-star MGallery property. We fully acknowledge your concerns regarding the soundproofing of the rooms, breakfast quality and presentation, staffing during periods of high occupancy, and the overall guest experience. We are particularly sorry to hear that these aspects affected your overall impression of the hotel. We truly appreciate your positive comments regarding our reception team and housekeeping team. At the same time, we take your constructive feedback seriously and will share it with the relevant departments and management team for further review. In particular, we will focus on improving our breakfast offering, service attentiveness, and operational standards to ensure a more consistent experience for our guests. Regarding the room soundproofing, we also acknowledge your concerns and will share your feedback with our Engineering and management teams for assessment and consideration of further improvements. Your comments are valuable to us as they help highlight areas where we need to improve. We sincerely hope to have the opportunity to welcome you again and provide an experience that is much more in line with the standards and expectations of the MGallery brand. Kind regards, Veranda Resort Pattaya Na Jomtien – MGallery Collection

Dear Chayada B., Thank you for taking the time to share your feedback following your recent stay with us. We are sincerely sorry to learn that your experience did not meet your expectations, particularly regarding the breakfast and swimming pool. We have taken note of your comments regarding the breakfast selection, coffee, and options for international guests. Your feedback has been shared with our Food & Beverage team for further review and improvement. Regarding your concern about the swimming pool, we fully understand the importance of maintaining a safe and hygienic swimming environment, especially for families with children. We take pool safety and hygiene very seriously and will reinforce the relevant monitoring and hygiene practices with our team. We truly regret that your experience has left you feeling that you would not wish to return. Your feedback is valuable to us and will help us identify areas where we can improve our guest experience. We sincerely hope to have the opportunity to welcome you again in the future and provide you with a more enjoyable experience. Kind regards, Veranda Resort Pattaya Na Jomtien – MGallery Collection.

Dear Kullanun P., We very much appreciate your comments regarding your stay at the Veranda Resort Pattaya - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Veranda Resort Pattaya Na Jomtien – MGallery Collection

Dear Thitima A., We very much appreciate your comments regarding your stay at the Veranda Resort Pattaya - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Veranda Resort Pattaya Na Jomtien – MGallery Collection

Dear Authipong S., Thank you very much for sharing your feedback and for choosing Veranda Resort Pattaya for your family getaway. We are delighted to hear that you and your family had an enjoyable stay and appreciated our room layout, amenities, cleanliness, service, and food. It is wonderful to know that our resort provided a quiet and peaceful environment for your relaxing escape. However, we sincerely apologize for the inconvenience and concern caused by the condition of the swimming pool floor. The safety and comfort of our guests are our top priorities, and we truly regret that this affected your experience and prevented you from enjoying the pool for the remainder of your stay. Your feedback has been shared with our Engineering and related teams for immediate review and improvement. Thank you again for bringing this matter to our attention, as your comments help us enhance our facilities and services. We hope to have the opportunity to welcome you and your family back again and provide you with an even better experience in the future. Kind regards, Veranda Resort Pattaya Na Jomtien – MGallery Collection

Dear Patchara T., We very much appreciate your comments regarding your stay at the Veranda Resort Pattaya - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Veranda Resort Pattaya Na Jomtien – MGallery Collection

Dear Thiwakorn L., Thank you very much for sharing your wonderful feedback. We are delighted to know that you enjoyed the beauty of our resort and that our team made your stay a pleasant and memorable one. We are especially pleased to hear that our female team member with glasses took such good care of you. Although you may not remember her name, we will be happy to share your kind compliments with the team. Your recognition means a great deal to us and will certainly encourage everyone to continue providing heartfelt service. Thank you once again for your kind words. We look forward to welcoming you back to Veranda Resort Pattaya for another memorable stay. Kind regards, Veranda Resort Pattaya Na Jomtien – MGallery Collection

Dear Thipawan C., We very much appreciate your comments regarding your stay at the Veranda Resort Pattaya - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Veranda Resort Pattaya Na Jomtien – MGallery Collection