Veranda Resort Pattaya - MGallery

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Veranda Resort Pattaya - MGallery 5 stars

Customer review rating (ALL Rating) 4.5/5 382 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • MyGlass - Enjoy a free flow soft drink & unique beverage experience with MyGlass package.

  • MyKids - Keep your kids happy with activity, kids meal and more with MyKids package.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Veranda Resort Pattaya - MGallery

211 Moo 1, Na Jomtien, Sattahip
20250 CHONBURI
Thailand

Telephone +66 38 111 899

Fax +66 38 111 890

Contact email

  • By plane

    SUVARNABHUMI At 125km / 77.67 miles - Shuttle paying

  • By plane

    UTAPAO RAYONG PATAYA INTL AIRP At 33km / 20.51 miles - Shuttle paying

  • By train

    PATTAYA STATION At 10km / 6.21 miles

GPS:12.859219, 100.896925

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Our guest reviews

Our guest reviews for
Veranda Resort Pattaya - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  382 reviews

TripAdvisor Rating  4.0/5  446 reviews

Certificate of excellence 2022

Good stay

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Good stay good food good mood

Dear Issara V., We very much appreciate your comments regarding your stay at the Veranda Resort Pattaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jirasanee P. Guest Experience Manager

Pleasant Stay

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Nice and relaxing hotel with nice staff. Coffee shop was poor - never staffed.

Dear Giuseppe L., Thank you for taking the time to tell us about your experience at the Veranda Resort Pattaya - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jirasanee P. Guest Experience Manager

Good reservation staff

Customer review rating 4.0/5

Siriporn Families - Confirmed reviews ALL

Appreciate the staff who waked up early 3 days in a row to book rooms via Thaitogether program for us while other hotel nearby refused.

Dear Siriporn W., We very much appreciate your comments regarding your stay at the Veranda Resort Pattaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jirasanee P. Guest Experience Manager

Relaxed holiday

Customer review rating 5.0/5

Rukkhun Couples - Confirmed reviews ALL

Memorable experience with free stay with accor member benefit

Dear Rukkhun N., We very much appreciate your comments regarding your stay at the Veranda Resort Pattaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jirasanee P. Guest Experience Manager

Nice hotel in Na Jome Thien

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Nice place, closing to the sea, nice decoration, hotel services is very good, reception polite. Hope to be there again soon.

Dear Chaowalit W., We very much appreciate your comments regarding your stay at the Veranda Resort Pattaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jirasanee P. Guest Experience Manager

Good Staff , Good dinner

Customer review rating 5.0/5

Supaporn Families - Confirmed reviews ALL

Service excellent ,kindness, smile

Dear Supaporn S., We very much appreciate your comments regarding your stay at the Veranda Resort Pattaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jirasanee P. Guest Experience Manager

Good stay

Customer review rating 4.0/5

Boyz Families - Confirmed reviews ALL

Breakfast is not variety

Dear Somyod K., Thank you for taking the time to tell us about your experience at the Veranda Resort Pattaya - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jirasanee P. Guest Experience Manager

Good view

Customer review rating 4.0/5

Chanutta J. Couples - Confirmed reviews ALL

Good stay with friendly staff at counter checkin. Due to covid19 pandemic, shortages of staff, some of service was delayed and can not contact.

Dear Chanutta J., Thank you for taking the time to tell us about your experience at the Veranda Resort Pattaya - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jirasanee p. Guest Experience Manager

No towel and wrong filled lotion bottle with hand wash

Customer review rating 2.0/5

Passakorn Couples - Confirmed reviews ALL

No towels in room at all a Moreover, lotion bottle was fill with hand wash Sand everywhereon the floor Worst experience and will not be there again for sure

Dear Passakorn D., Thank you for taking the time to tell us about your experience at the Veranda Resort Pattaya - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jirasanee p. Guest Experience Manager

Great hotel

Customer review rating 5.0/5

Sitthichai Friends - Confirmed reviews ALL

It was a pleasant stay. The staffs were nice. Hotel is clean. One thing is there is no beach.

Dear Sitthichai C., We very much appreciate your comments regarding your stay at the Veranda Resort Pattaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jirasanee p. Guest Experience Manager

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

Far not enough covid19 protective measures for this level of hotel. No alcohol hand rub available in public area especially in elevators. Not enough protective measures in dining areas. Do not expect everybody to wear your plastic gloves. I saw a lot of people not wearing your gloves. I have bad impression for your hotel and will not return for another visit.

Dear Bhee W., Thank you for taking the time to tell us about your experience at the Veranda Resort Pattaya - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jirasanee p. Guest Experience Manager

Customer review rating 4.5/5

Tadatee P. Couples - Confirmed reviews ALL

All staffs are excellent but rooms seem old

Dear Tadatee P., We very much appreciate your comments regarding your stay at the Veranda Resort Pattaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jirasanee p. Guest Experience Manager

Good room with nice view with very good service.

TripAdvisor rating 5.0/5

Thawat-Ko TripAdvisor review

Stayed in Ocean front room. First impression is at the Check in counter. Khun Jubjang welcome us with smile and superb service. I got all the benefit I deserve from her. The alacarte on G floor restaurant is quite delicious. Whether the simple menu like fried noodles or wakyu hamburger. I can feel lots of different on the taste. Cant explain by words. Our dinner in the hotel also superb. I haven't got this impressive experience before. The seafood set at the beach is very good. The food and the location of the dining table is much over expectation than what I see from the brochure. Mr.Kaek and Mr.X always look after us all the time with smile. We had a lot conversation to them and it is really good. The breakfast, the welcome drink, the hitea are all lovely. I really love them all. Before depart; I’ve got a puncture. Lucky me, your bellboys saw it and let me know before I left. Then Hotel technician came to change tire for us. The event is at 4pm on October 10. Please find this two bellboys and give them praise on my behalf. I will stay in your hotel again in very near future. :)

Dear Khun Thawat-Ko, We woudl like to thank you for your selected to stay at Veranda Resort Pattaya Na Jomtien MGallery. Your kind positive review via Tripadvisor is valuable to us. Myself and Management Team at the property are please to learn that you and your family have a pleasant stay with us. Thank you for your appreciation for service from Khun Jubjaeng / Guest Experience Manager. And other name like Khun Khaek, Khun X and both of our Porter Team to assist you to change the tire. I will convey your compliments to them and I am sure they will proud in their work. On top of that, we are delight to know that your dining experience with us made this trip a memorable stay. We hope to have a chance to welcome you back to Veranda Resort Pattaya Na Jomtien MGallery again in near future. Yours sincerely, Peeraphol Jittiboonruan General Manager Veranda Resort Pattaya Na Jomtien MGallery.

Ok

TripAdvisor rating 4.0/5

sdaoduen TripAdvisor review

The service was not good comparing with the price I have paid. There was not nice staff. Also, it was too crowded in swimming pool and breakfast time. I thought it is overload. Room is clean and functional

Dear sdaoduen, Thank you very much for your kind selected to stay at Veranda Resort Pattaya Na Jomtien MGallery in this trip. And you kind feedback via Tripadvisor to us is present valuable informaiton to us. We woud like to present our apologize in the area of service that not meet up to standard. And we woul dlike to thank you for your positive feedback for quality of room that made this trip more enjoyable. Pleae rest assure that we will bring your feedback to rectify our area of service where we are shortfall. We are looking forward to welcome you back to Veranda Resort Pattaya Na Jomtien MGallery in the near future. Yours sincerely, Peeraphol Jittiboonruan General Manager Veranda Resort Pattaya Na Jomtien MGallery

Normal hotel

TripAdvisor rating 3.0/5

jantawatprintex TripAdvisor review

Front desk staffs were friendly. Room was nice. Environment was clean and pleasant. But breakfast was a disappoint, found hair in the food. Food were cold. Restaurant staffs were not service minded. No glove given until asked for. Hotel 4-5 stars. Restaurant 2-3 stars.

Dear Khun jantawatprintex, Warm greeting from Veranda Resort Pattaya Na Jomtien MGallery. Thank you very much for your kind review and feedback about your stay's experience for this trip. We would like to present our sincere apologize for negative comments in Food & Beverage Service. Please lets us bring this feedback to rectify for area where we were shortfall and developing. Anyhow we hope that our Front Office Service and ambient of the resort made up this stay in your memory. We are looking forward to welcome you back to Veranda Resort Pattaya Na Jomtien MGallery again in near future. Yours sincerely, Peeraphol Jittiboonruan General Manager Veranda Resort Pattaya Na Jomtien MGallery.

Nice and Unique Hotel

TripAdvisor rating 5.0/5

new485 TripAdvisor review

Nice and warn room with the unique beautiful swimming pool. Friendly and good service mind. Lots of the nice pics to take the photo. Yummy and clear the breakfast. Good location and easy to go from Bangkok.

Dear Khun New485, Warm greeting from Veranda Resort Pattaya Na Jomtien MGallery. Thank you very much for your kind positive review via Tripadvisor. Your kind review and share the stay's experience is valuable to us. We are delight to learn that every aspects of our property and services delivering from our entire team was made this trip is a memorable one. We hope to have a chance to welcome you back to stay at Veranda Resort Pattaya Na Jpomtien again in near future. Yours sincerely. Peeraphol Jittiboonruan General Manager Veranda Resort Pattaya Na Jomtien MGallery.

Thanks to all staff

TripAdvisor rating 5.0/5

poupek86 TripAdvisor review

I had a really good vacation here. I would like to Thanks to Khun Sunny and all his staff they take good care of me and the cocktail here is awesome. Food is nice also. Thanks to the front desk staff they very helpful and very kind to me. Me , my family and friends we all enjoy and fall in love with Veranda Pattaya and we will come back for sure❤️

Dear Khun Poupek86, First of all, thank you very much for your selected to stay at Veranda Resort Pattaya Na Jomtien MGallery. Your kind to feedback for thsi stay via Tripadvisor is valuable to us. We are delight to learn that all the services elements since Front Office and Food & Beverage Services and Khun Sunny / Food & Beverage Manager. I will convey your feedback to him for his great performance. We are looking forward to welcome you back to Veranda Resort Pattaya Na Jomtien MGallery again in near future. Yours sincerely, Peeraphol Jittiboonruan General Manager Veranda Resort Pattaya Na Jomtien MGallery.

Seascape means sea escape

TripAdvisor rating 1.0/5

708weilinc TripAdvisor review

Be careful! The hotel names the room Seascape 豪華海景房 in Mandarin, but no sea view at all. The facilities are old, nothing fun there. But the foods in restaurant are good both breakfast and dinner 對房間的中文命名很明顯不實，豪華海景房並無海景，取而代之的是停車場和工地景，飯店除了小小的泳池照起相來還算漂亮，真的沒有特別之處。餐廳的餐還算好吃，唯一滿意的地方。Pattaya 很多飯店可以住，這間很不推薦

Dear 708weilinc, Thank you for taking the time to write a review about your stay at Veranda Resort Pattaya Na Jomtien MGallery on TripAdvisor. We are so sorry that the location of our Seascape Room did not meet your expectation. Please accept our apologies for any inconvenience caused, and we will do everything possible to improve this area. We hope you will give us another chance to welcome you back to Veranda Resort Pattaya Na Jomtien MGallery in the near future. Once again thank you so much for sharing your feedback. Yours sincerely, Peeraphol Jittiboonruan General Manager Veranda Resort Pattaya Na Jomtien MGallery

MY FIRST STAY DURING NEW NORMAL

TripAdvisor rating 3.0/5

hardestmemories Families - TripAdvisor review

do not recommend to stay during long public holidays when all rooms are 100% fully booked, it means super crowded! the resort itself plus the residence side are using the limited facilities like swimming pool and all dining. The breakfast each day with 3 rounds to serve are fully packed . The beach side or pool side to sit are not enough for all guests . We were in our swimming attires but have to go back to our rooms as the pool or beach area couldn't accommodate more people to use. However, I wld say all staff are really good they all are service mind , the Thai manager too sorry I cldn't see his name. The food and drinks for dinner using ACCOR member privilege were so good. Thanks for all the services.

Dear hardestmemories, I sincerely would like to apologize for the unfortunate experience you had encountered at the Veranda Resort Pattaya Na Jomtien MGallery. I am really sorry that we failed to meet your expectation on this occasion duirng the previous long holidays ocasion. But apart from the atmosphere, I hope that our services delivering and culinary experience being ALL Loyalty Program of AccorHotels made this stay in a memory. Your feedback is high value to us as it helps us to identify the shortfalls on our services to you for facilities. I will personally work on this issue to make sure we improve and hope you will give us another chance to welcome you back to Veranda Resort Pattaya Na Jomtien MGallery in the near future. Once again thank you so much for sharing your feedback. Yours sincerely, Peeraphol Jittiboonruan General Manager Veranda Resort Pattaya Na Jomtien MGallery

Horrible

TripAdvisor rating 1.0/5

palanondc Families - TripAdvisor review

The services were horrible, call for some room services andbhave to wait more than an hour at 6pm. Overall, was just meet my expectation. The land scape was nice Too many resident from condo join hotel facilities

Dear Palanondc, I sincerely would like to apologize for the unfortunate experience you had encountered at Veranda Resort Pattaya Na Jomtien MGalllery. While I can assure you that this is not our standard of our Room Service, I am really sorry that we failed to meet your expectation on this occasion. Your feedback is high value to us as it helps us to identify the shortfalls on our services. I will personally work on this issue to make sure we improve and hope you will give us another chance to welcome you back to Veranda Resort Pattaya Na Jomtien MGallery in the near future. Once again thank you so much for sharing your feedback. Yours sincerely, Peeraphol Jittiboonruan General Manager Veranda Resort Pattaya Na Jomtien MGallery.

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