Novotel Rayong Rim Pae Resort Hotel 4 stars

All of us not work so hard and happy to stay

we are always choose Novotel Rim Pae Rayong for our weekend, Nice Stay, Nice peoples who work at Novotel, i have to put the words Always nice for every part of Novotel, since Porter, Receptionist, front manager, waitress and waiters of The Garden and Shor Bar , Spa manager, massage therapist, pool guard and housekeeper.

We loved the welcoming of the hotel staff. Even it is a pandemic time, they tried to make it as pleasant as possible. The rooms were clean and spacious. We are looking forward to another holiday.

Without doubt one of the favorite hotel I stayed in Laem Mae Pim area. Upon arrival we were warmly welcomed by the staff, and we were upgraded to a larger Suite. The staff was extremely friendly, the restaurant very flexible (appreciate this!) and the restaurant supervisor at the Shore deserves a special thanks. We had two great evenings here, which obviously also added up to the experience. The atmosphere is so special that it really felt like home to me. Great job!

Room is ok, spacious and clean. Average breakfast. Plastic straws should not be given anymore, such a big group like accor should show the right example. Such a shame The hotel was not clean

I have always enjoyed staying at the Novotel Rim Pae Resort, and this is true of this most recent stay. The staff were wonderful and everything went well. I wish the bubble pool/jacuzzi was working more often with warm water, and it was too bad that the coffee shop had to close, but I understand. The beach in front of the hotel was quite clean and the ocean water was calm and beautiful. Your hotel is my favorite one to stay at in Thailand!

Room was well prepared on arrival. Staff always react fast to our demand. This time, beach was cleaned daily which was much better compare to previous stay. We had a very good time with family. Only small point that should be improved is the breakfast quality. We understand under Covid crisis it is not easy, but the crepe-pancake counter was not open (and we normally enjoyed it).

Novotel was our second home in our hometown Rayong, we always here, nice place, nice people around us, warmly welcome when we had enter Novotel seem like we are home. we are every month to come here.

Newly upgraded Garden Wing Rooms appear to have sacrificed functionality for chic visual appeal. Clothing storage is now a small, completely unenclosed area, with just a hanger rod and one flat lower shelf. [More 2 star than 4 star !!]. Drawer storage is no longer provided anywhere in the rooms for small clothing items such as underwear, socks, T-shirts, shorts, etc. Pre-upgrade room features included a bedside console, with clock, from which room AC and room lighting could all be controlled. This functional feature has now been discarded. Lounge chairs or sofas are no longer provided in the upgraded rooms and were sorely missed. Desk and chair also no longer provided and again sorely missed. Upgraded bathrooms are a major improvement on previous bathrooms, but would benefit from a shower safety handrail and a non-slip floor mat as provided prior to upgrades. Breakfast buffet choices and service where much reduced, as were some pool side and other services. This was understandable given the low occupancy rates resulting from the Covid-19 pandemic, however, room rates remained basically unchanged from pre Covid days, and an appropriate discount would have been much appreciated.

There was a group staying the same time as my stay. They were loud and ignorant of other guests. The problem was during nighttime. Would be better if their rooms were in assigned building, separating them from other guests; then they could enjoyed as much as they’d love to without annoying others.

Breakfast is ok. Room is ok. There is a group drinking alcohol and make round noise at pool side. Hotel manager should take more care of this.

- Safety box was not functional. It took almost 1 hour for a front desk staff and an engineer to come, know what the problem was, and fix the issue. It delayed my appointment as I couldn't go out and leave my belongings in the safety box. I think the is a small thing, but it is the standard that house keeping should check the readiness of the room e.g. amenities setup, cleanliness, equipments in the room before the guest check-in. (I checked in during the weekday and I can see less busy in the hotel) - Noises from outside comes into the room easily (e.g. the kids from the next door) and the nose from the guests in room upstair walking /furniture moving that awake me at night.

this time i got the room close to garden , drainage water at the bathroom not running well ,water stuck on the floor ,air-conditioner not feel cool enough. reception staff not worn mask properly during covid 19-situation

clean room great facility but food quality and breakfast are far from expectation

I and my family are really love the junior suit room. We were so much enjoy the swimming pool.