Dear Mr. John A. N., Thank you for taking the time to share your honest feedback regarding your recent stay at Novotel Rayong Rim Pae Resort. First and foremost, please accept our sincere apologies that your visit was not the relaxing experience you had expected. We are particularly sorry to hear that you felt our attention was focused more on a large group than on you as an individual guest. Every guest is important to us, regardless of the purpose or size of their visit, and we regret that we did not make you feel sufficiently valued and cared for. We are also sorry for the inconvenience you experienced with the parking arrangements and the noise during breakfast. We understand how these situations can negatively affect the overall experience, particularly when you are looking forward to a peaceful stay. Your comments have been shared with the relevant teams so that we can improve how we manage group arrivals, parking, and breakfast operations during busy periods while ensuring that individual guests continue to receive the same level of attention. Regarding your comments about the welcome drink and Silver member benefits, we appreciate you sharing your expectations based on your experiences at other Accor properties. We are sorry for the disappointment this caused. Our team will ensure that the applicable ALL – Accor Live Limitless membership benefits are communicated and delivered consistently, in accordance with the benefits applicable to the member's status and rate. We truly value your loyalty to Accor and are grateful that you have chosen to stay with our sister properties, including ibis, ibis Styles, and Mövenpick. We regret that on this occasion we did not deliver the experience you expected from the Accor family. Thank you again for your candid feedback. We take your comments seriously and will use them to improve our guest experience, particularly during periods when the resort is hosting large groups. We sincerely hope you will give us another opportunity to welcome you back and demonstrate that every guest can receive the care, recognition, and genuine hospitality they deserve. Warm regards, Supichaya Chumruedee Front Office Manager

Dear Khun Jean-Paul B., We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. We are delighted to know that you found our resort to be of a very high standard and were impressed by the excellent service provided by our team. Your kind recognition is a great encouragement to all our Heartists, who are committed to delivering warm, attentive, and professional hospitality to every guest. Thank you once again for choosing Novotel Rayong Rim Pae Resort. We truly appreciate your kind words and look forward to welcoming you back for another exceptional and memorable stay. Warm regards, Supichaya Chumruedee Front Office Manager

Dear Khun Efraim B., We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. We are truly delighted to hear that, overall, you had an excellent experience with us. It is wonderful to know that you appreciated our excellent service, clean and comfortable room, and smooth and welcoming check-in experience. Your kind words are a great encouragement to our entire team. We sincerely apologize for the inconvenience caused by the television not working during your stay. We understand that in-room entertainment is an important part of a comfortable stay, and we have shared your feedback with our Engineering team for further inspection to help prevent similar issues in the future. Regarding the breakfast price, thank you for sharing your honest observation. We understand that value for money is an important consideration, particularly when comparing your experience with other four- and five-star hotels during your trip. We will share your feedback with our Food & Beverage team for their review. We are very pleased that, despite these points, the rest of your experience was “above perfect.” Your positive comments mean a great deal to us, and we truly appreciate your recognition of our service and hospitality. Thank you once again for choosing Novotel Rayong Rim Pae Resort. We look forward to welcoming you back and providing another excellent stay in the future. Warm regards, Supichaya Chumruedee Front Office Manager

Dear Khun Witchuta K., Thank you very much for taking the time to share your detailed feedback and for choosing Novotel Rayong Rim Pae Resort for your stay. We are delighted to hear that you found your room very clean and well-maintained, and that you enjoyed the friendly service provided by our team. We are especially pleased to receive your kind recognition of our Front Office team. Your compliments will certainly be shared with them as encouragement to continue delivering warm and attentive service. We are also pleased to know that you enjoyed our breakfast selection and found it to offer good value for money. We always strive to provide a variety of choices to suit different preferences and to make the dining experience enjoyable for our guests. Regarding your feedback about the pillows not being sufficiently comfortable, we sincerely appreciate you bringing this to our attention. We understand that pillow comfort is a personal preference and can make an important difference to a good night's sleep. We will share your comments with the relevant team for consideration. Most importantly, thank you for highlighting the damaged marble around the swimming pool area. We fully understand your concern regarding guest safety. Your feedback has been shared with our Engineering and relevant operational teams so that the area can be inspected and the necessary corrective action taken as a priority. Thank you once again for your valuable feedback. Comments such as yours help us identify opportunities to improve both our facilities and guest experience. We sincerely hope to have the pleasure of welcoming you back to Novotel Rayong Rim Pae Resort for an even more comfortable and enjoyable stay. Warm regards, Supichaya Chumruedee Front Office Manager

Dear Khun Ekkachai S., We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. We are delighted to know that you enjoyed our quiet and peaceful location, convenient parking, and warm welcome. It is especially pleasing to hear that your room was ready upon arrival and that our team was able to escort you to the room and introduce you to our facilities. We are also pleased that you found the room clean, well-appointed, and comfortable, particularly the bed. Thank you as well for highlighting our resort facilities, including our three swimming pools, fitness center, spa, and restaurant. We are glad that these facilities contributed to a relaxing and rejuvenating stay. Regarding your observation about the plastic debris found in the swimming pool, please accept our sincere apologies for this oversight. We greatly appreciate you informing our team during your stay and giving us the opportunity to acknowledge and address the matter. We have shared your feedback with the relevant team to reinforce our pool inspection and cleaning procedures, as maintaining cleanliness and safety is always one of our priorities. We also appreciate your understanding regarding the minor signs of aging in the room. Your feedback is valuable to us as we continue to maintain and improve our facilities. Most importantly, we are very happy to know that you had a good and relaxing stay and that Novotel Rayong Rim Pae Resort provided you with a place to **fully recharge**. Thank you once again for choosing to stay with us. We sincerely look forward to welcoming you back for another peaceful and enjoyable getaway. Warm regards, Supichaya Chumruedee Front Office Manager Novotel Rayong Rim Pae Resort

Dear Khun Ekarin S., We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. We are absolutely delighted to know that you had such a wonderful time exploring and enjoying the beach life with us. Your words, especially “We really love this resort”, are incredibly meaningful and a wonderful encouragement to our entire team. We are grateful to have been part of your special moments and will certainly continue doing our very best to preserve the warm, relaxed, and welcoming atmosphere that makes our resort special. Thank you once again for your love, support, and positive energy. We look forward to welcoming you back to Novotel Rayong Rim Pae Resort and creating many more good times together. ❤️🌊 Warm regards, Supichaya Chumruedee Front Office Manager

Dear Khun Praewpan H., We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. We are delighted to know that you found our resort kid-friendly and enjoyed the spacious green areas, comfortable bed, clean room, beautiful beach and gardens. We are also pleased to hear that our team provided friendly service and responded promptly to your in-room maintenance request. At the same time, we sincerely apologize that our team did not clearly inform you about the breakfast time and venue upon arrival. We understand that this information is an important part of the welcome experience, especially for families. Your feedback has been shared with our Front Office team to reinforce the importance of providing complete and clear information during check-in. Thank you once again for your valuable feedback. We truly appreciate your comments and look forward to welcoming you and your family back to Novotel Rayong Rim Pae Resort for another comfortable and enjoyable stay. Warm regards, Supichaya Chumruedee Front Office Manager

Dear Khun Manoud S., We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. We are delighted to know that you enjoyed the cleanliness and condition of our facilities, our delicious breakfast, and the very good service provided by our team. Your kind compliments are truly appreciated and will be shared with all of our Heartists as encouragement to continue delivering warm and attentive hospitality. Thank you once again for your valuable feedback and support. We sincerely look forward to welcoming you back to Novotel Rayong Rim Pae Resort for another enjoyable and memorable stay. Warm regards, Khun Supichaya Chumruedee Front Office Manager

Dear Khun Phasith Nawabussakorn, Thank you very much for taking the time to share your kind feedback and for choosing Novotel Rayong Rim Pae Resort. We are delighted to hear that you had a really comfortable stay and were pleased with our service and convenient beachfront location. It is especially wonderful to know that our resort provided a suitable setting for enjoying quality time together as a family. At Novotel, we believe that a memorable family stay is created through a combination of comfort, genuine hospitality, and experiences that allow everyone to relax and enjoy time together. Your kind recognition of our service is truly appreciated and will be shared with our Heartists as encouragement to continue delivering attentive and heartfelt service. Thank you once again for your valuable feedback and for choosing Novotel Rayong Rim Pae Resort. We sincerely look forward to welcoming you and your family back for another comfortable, relaxing, and memorable stay with us. Warm regards, Supichaya Chumruedee Front Office Manager

Dear Khun Kiattisak C., We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. First and foremost, please accept our sincere apologies for the confusion and disappointment you experienced regarding your ALL – Accor Live Limitless Platinum benefits. We understand how frustrating it must have been to be informed that your room rate was not eligible for the Platinum breakfast benefit without receiving a clear explanation. We sincerely regret that our communication did not meet your expectations. Please be assured that we have shared your comments with our Front Office team to reinforce the importance of providing clear and accurate information regarding membership benefits and eligible rate conditions. Our team should always explain the applicable terms and conditions and answer any questions transparently. As eligibility for ALL Platinum benefits may vary depending on the booking channel, rate type, and the current ALL Terms & Conditions, we regret that we were unable to clarify this adequately during your stay. Thank you once again for bringing this matter to our attention. Your feedback is invaluable in helping us improve both our communication and service standards. We hope to have the opportunity to welcome you back to Novotel Rayong Rim Pae Resort and provide you with the seamless experience you rightfully expect as a valued ALL Platinum member. Warm regards, Khun Supichaya Chumruedee Front Office Manager

Dear Khun Sarinya B., We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. We are delighted to know that you enjoyed the peaceful and relaxing atmosphere of our resort, our clean beachfront, and the warm hospitality provided by our team. It is also wonderful to hear that you found our resort to be a comfortable destination for families with children and senior guests. At the same time, we sincerely appreciate your constructive comments regarding the TV channels and internet connectivity. We apologize for the inconvenience you experienced, and please be assured that your feedback has been shared with our Engineering and IT teams for review as we continue to improve the quality and stability of our network services. We also thank you for your suggestion regarding the breakfast selection. We are pleased that you enjoyed the breakfast overall, and your recommendation to include a wider variety of Thai dishes has been shared with our Executive Chef and Food & Beverage team for consideration as we continuously enhance our dining experience. Thank you once again for your valuable feedback. We truly appreciate your comments and look forward to welcoming you back to Novotel Rayong Rim Pae Resort for another relaxing and enjoyable stay. Warm regards, Khun Supichaya Chumruedee Front Office Manager

Dear Mr. Flemming S., We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. We are delighted to know that you had an enjoyable short stay with us and that everything met your expectations. It is wonderful to hear that you enjoyed our restaurant, swimming pool, and beautiful beachfront during your visit. We are especially grateful for your kind compliments about our team. Knowing that our staff were friendly, helpful, and able to communicate effectively in English is truly rewarding. Your recognition will be shared with all of our Heartists, as it serves as great encouragement for them to continue delivering warm and personalized hospitality. Thank you once again for your valuable feedback. We sincerely look forward to welcoming you back to Novotel Rayong Rim Pae Resort for a longer and even more memorable stay in the near future. Warm regards, Khun Supichaya Chumruedee Front Office Manager

Dear Khun Saravut M., We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. We are delighted to know that you enjoyed the warm welcome from our team and appreciated our convenient beachfront location. Providing genuine hospitality from the moment our guests arrive is one of our top priorities, and it is truly rewarding to know that we met your expectations. Your kind words are greatly appreciated and will be shared with all of our Heartists as encouragement to continue delivering exceptional service. Thank you once again for your valuable feedback. We look forward to welcoming you back to Novotel Rayong Rim Pae Resort for another relaxing and memorable stay. Warm regards, Khun Supichaya Chumruedee Front Office Manager

Dear Khun Ratisuk S., We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. We are delighted to know that you had a comfortable stay and enjoyed our facilities. It is especially rewarding to hear that our team made you feel welcome throughout your visit. Providing warm, attentive hospitality is at the heart of what we do, and your kind words are a wonderful encouragement to all of our Heartists. Thank you once again for your valuable feedback. We truly appreciate your support and look forward to welcoming you back to Novotel Rayong Rim Pae Resort for another relaxing and memorable stay. Warm regards, Khun Supichaya Chumruedee Front Office Manager

Dear Khun Phanom R., We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. We are delighted to hear that you enjoyed our warm hospitality and that our team made you feel welcome from the moment you arrived. It is especially rewarding to know that you found your accommodation comfortable and that the peaceful atmosphere of our resort provided the perfect setting for a relaxing getaway. Your kind compliments will be shared with all of our Heartists, as they are a great source of motivation for us to continue delivering exceptional service and memorable experiences. Thank you once again for your valuable feedback. We truly appreciate your support and look forward to welcoming you back to Novotel Rayong Rim Pae Resort for another relaxing and enjoyable stay. Warm regards, Khun Supichaya Chumruedee Front Office Manager

Dear Khun Bhawani S. R., We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. We are delighted to hear that you had a relaxing stay and that everything met your expectations. It is wonderful to know that our resort provided the perfect place for you to unwind and enjoy a few peaceful days by the sea. Your kind words are greatly appreciated and will be shared with our entire team as encouragement to continue delivering exceptional hospitality and memorable experiences for all our guests. Thank you once again for your valuable feedback. We truly appreciate your support and look forward to welcoming you back to Novotel Rayong Rim Pae Resort for another relaxing and enjoyable stay in the near future. Warm regards, Khun Supichaya Chumruedee Front Office Manager

Dear Khun Jonathan V., We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. We are delighted to know that you continue to enjoy our beautiful surroundings and delicious breakfast. Your kind words are a wonderful encouragement to our entire team and inspire us to continue delivering memorable experiences. We also sincerely appreciate your valuable suggestions regarding the evening ambiance around our swimming pool. We understand your preference for warmer, indirect lighting to create a more relaxing and romantic atmosphere, and we agree that lighting plays an important role in enhancing the guest experience. Please be assured that your comments have been shared with our Management team for consideration in future improvements. In addition, thank you for suggesting extended operating hours for the swimming pool and pool bar. We understand that many guests would appreciate having more time to enjoy these facilities in the evening. Your feedback has been shared with the relevant departments and will be carefully reviewed as we continuously evaluate ways to enhance our services while ensuring guest safety and operational efficiency. Thank you once again for your continued trust, loyalty, and constructive feedback. We truly value your support and look forward to welcoming you back to Novotel Rayong Rim Pae Resort for another relaxing and memorable beachfront stay. Warm regards, Khun Supichaya Chumruedee Front Office Manager

Dear Khun Luke L., We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. We are also pleased that your four-legged family members felt welcome. As a pet-friendly resort, we strive to ensure that every guest—both human and furry companions—enjoys a comfortable stay. We are delighted that the dog amenities, including the beds, bowls, and bandanas, added to your experience. It is wonderful to know that you also enjoyed our swimming pools, beachfront, restaurant, and fitness center. Your kind words about our facilities and, most importantly, our team's hospitality mean a great deal to us and will be shared with all of our Heartists as encouragement to continue delivering exceptional service. Thank you once again for your generous recommendation and support. We look forward to welcoming you, your family, and your beloved dogs back to Novotel Rayong Rim Pae Resort for another memorable beachfront getaway. Warm regards, Khun Supichaya Chumruedee Front Office Manager

Dear Khun Chinuwat T., We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. We are delighted to know that you were impressed by our staff and that you had an excellent stay at Novotel Rayong Rim Pae Resort. Your recognition of our team's service means a great deal to us and will be shared with all of our Heartists as encouragement to continue delivering warm and exceptional hospitality. Thank you once again for your support. We truly appreciate your trust and look forward to welcoming you back for another memorable stay in the near future. Warm regards, Khun Supichaya Chumruedee Front Office Manager