Novotel Rayong Rim Pae Resort Hotel 4 stars

Newly upgraded Garden Wing Rooms appear to have sacrificed functionality for chic visual appeal. Clothing storage is now a small, completely unenclosed area, with just a hanger rod and one flat lower shelf. [More 2 star than 4 star !!]. Drawer storage is no longer provided anywhere in the rooms for small clothing items such as underwear, socks, T-shirts, shorts, etc. Pre-upgrade room features included a bedside console, with clock, from which room AC and room lighting could all be controlled. This functional feature has now been discarded. Lounge chairs or sofas are no longer provided in the upgraded rooms and were sorely missed. Desk and chair also no longer provided and again sorely missed. Upgraded bathrooms are a major improvement on previous bathrooms, but would benefit from a shower safety handrail and a non-slip floor mat as provided prior to upgrades. Breakfast buffet choices and service where much reduced, as were some pool side and other services. This was understandable given the low occupancy rates resulting from the Covid-19 pandemic, however, room rates remained basically unchanged from pre Covid days, and an appropriate discount would have been much appreciated.

There was a group staying the same time as my stay. They were loud and ignorant of other guests. The problem was during nighttime. Would be better if their rooms were in assigned building, separating them from other guests; then they could enjoyed as much as they’d love to without annoying others.

Breakfast is ok. Room is ok. There is a group drinking alcohol and make round noise at pool side. Hotel manager should take more care of this.

- Safety box was not functional. It took almost 1 hour for a front desk staff and an engineer to come, know what the problem was, and fix the issue. It delayed my appointment as I couldn't go out and leave my belongings in the safety box. I think the is a small thing, but it is the standard that house keeping should check the readiness of the room e.g. amenities setup, cleanliness, equipments in the room before the guest check-in. (I checked in during the weekday and I can see less busy in the hotel) - Noises from outside comes into the room easily (e.g. the kids from the next door) and the nose from the guests in room upstair walking /furniture moving that awake me at night.

this time i got the room close to garden , drainage water at the bathroom not running well ,water stuck on the floor ,air-conditioner not feel cool enough. reception staff not worn mask properly during covid 19-situation

clean room great facility but food quality and breakfast are far from expectation

I and my family are really love the junior suit room. We were so much enjoy the swimming pool.

My children were happy, it a wonderfull time to enjoy with sea and pool swimming. Your breakfast very well, clean and delicious. Thank you.

-Not diverse food -Chair for child not enough -Little staff -Good location

Good room, Green & pool view, Terrible Breakfast

This is the second time to stay Novotel in Rayong, we will come back again for sure!

almost nothing left to eat since 8.30.

Been there on a fully booked day, the service still good, the car park at the hotel side is full but the hotel also has another parking lot opposite so it still ok. The superior suite room is beyond expectation, the view is great, decoration suit my style, 2 very big and new LCD TV, easy access to the beach and pool. However, on the date I visit the water is yellowish - cannot use the bathtub and not sure all other water is the same or not. Overall, I will visit again and again as one of my favorite spot.

I've heard of Novotel Rimpae Rayong for years. This is my first stay at the hotel though. The reservation staff told me the rooms have been recently renovated and they did a good job. My room (superior garden wing with a glimpse of sea view) is lovely decorated. It was a long weekend so the hotel was highly occupied. It seems that the hotel has been understaffed, part of staff was probably let go due to Covid-19 I guess. Anyway, they are attentive and friendly. In sum, it was a pleasant stay.

We wanted a short vacation with our 7-year-old daughter and this stay was just the right setting. The hotel is well landscaped and the pools clean and tidy. The only thing was that the kid's slide was broken as the water to keep it wet was not working. The Jacucci was full often but everything else was great.