Novotel Rayong Rim Pae Resort 4 stars

Customer review rating (ALL Rating) 4.4/5 1,074 reviews

Novotel Rayong Rim Pae Resort - Image 1
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4/5 Moo 3, Pae Klaeng Kram Road, Chark Pong Klaeng, 21190 RAYONG, Thailand

Description

Hotel extras

  • Resort facilities and amenities included three restaurants , one pool bar and a Tea room.

  • Two beautiful outdoor pools and separate kids pool with panoramic ocean view, indoor Jacuzzi

  • A well-appointed Aquas Spa, Fitness room, Water Sports, Kids Club, Greenery & Tropical Garden

  • Front Desk 24 HRS, Tours & Information, Car Parking lots, Airport shuttle, Free WIFI/Internet

  • Conference & Meeting Rooms, Events facilities. Special private occasion by poolside, beach

Our accommodation(s)

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Hotel location

Novotel Rayong Rim Pae Resort

4/5 Moo 3, Pae Klaeng Kram Road, Chark Pong Klaeng
21190 RAYONG
Thailand

GPS:12.631469, 101.542163

Telephone
Fax +66 33 010 111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,074 reviews

TripAdvisor Rating  4.0/5  1,019 reviews

Certificate of excellence 2024

Deterioration compared to previous years

Customer review rating 2.5/5

Ales A. K. /. A. Families - Confirmed reviews ALL

No poolside service, no music, no service with drinks from the restaurant. In the past there was a staff offer of food and drinks. Today we save nothing you do not earn. Removal of sun loungers from the beach and the pool almost full all holiday. We had to go to another beach with sunbeds and service. We were with you after 6 and already I will think very much next time. If it is also the price disproportionately is inflated. I can compare a long time ago. For example in 2019 I paid in 2 months 64,400 THB and 2024 ( Christmas I understand the higher price but not) approx 150,000 Bath. Plus the worst thing is that Wife is bitten by bedbugs. Disaster if they can insert photos I will. I'm wondering whether to post the photos publicly with a description. I am really angry! [...]

Dear A. Ales K., Thank you for taking the time to tell us about your experience at the Novotel Rayong Rim Pae Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. and please note that those are not bedbugs, but sandflies-near by the beach that the reason we don't offer sun loungers on the beach. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nick Aasira - Front OFFICE MANAGER

Good Stay and warm service from Hotel Staff

Customer review rating 4.5/5

Pitchy Families - Confirmed reviews ALL

Your hotel staff is very helpful and very kindness. First of all, I called for manage my booking because I used for 4 rooms (2 families) with 2 member cards (Platinum and Gold member). He managed our rooms are close and in each family has kid. So, he tried to find connecting room for us. Very much appreciate with your reservation staff. Sorry for can't remember his name. I remember that your reservation staff is male. Moreover, registration staff and Restaurant staff are very helpful and recommend the promotion when I stayed with you.

Dear Pitchaya C., It was truly our pleasure, having you as our guest at Novotel Rayong Rim Pae and we sincerely hope that you were delighted with your recent stay. This is a quick note from me to let you know how much we all at Novotel Rayong Rim Pae appreciated your wonderful review you wrote. Novotel Rayong Rim Pae was founded on the promise of delivering the service that always excels and giving an experience that enlivens the individual spirit and we are truly delighted to know that we succeeded in delivering on those promises to you. Once again, thank you very much for staying with us and we all look forward to the pleasure of welcoming you back again to our snazzy designed hotel soon. Warmest Regards, Supichaya Chumruedee Front Office Manager

Nice family resort

Customer review rating 4.5/5

Pelle Families - Confirmed reviews ALL

Relaxing hotel with friendly staff. Nice beach and pool area.

Dear Per V., It was truly our pleasure, having you as our guest at Novotel Rayong Rim Pae and we sincerely hope that you were delighted with your recent stay. This is a quick note from me to let you know how much we all at Novotel Rayong Rim Pae appreciated your wonderful review you wrote. Novotel Rayong Rim Pae was founded on the promise of delivering the service that always excels and giving an experience that enlivens the individual spirit and we are truly delighted to know that we succeeded in delivering on those promises to you. Once again, thank you very much for staying with us and we all look forward to the pleasure of welcoming you back again to our snazzy designed hotel soon. Warmest Regards, Supichaya Chumruedee Front Office Manager

Be careful when booked the room

Customer review rating 2.0/5

Ann Business - Confirmed reviews ALL

The hotel location is good , has private beach. The hotel facility and room is good. They are new renovate. Unfortunately the room that I stay is next to the nearby hotel where they had a group party. The music is really loud until late at night - can't sleep. So check the room location and nearby activity with hotel staff before you make a reservation.

Great stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

We had a very pleasant stay. The resort was quite full but it did not feel too crowded and we were well looked after by the attentive staff. Special thanks to the manager Olga who helped make our stay special.

Dear Lorenzo, It has been a pleasure having you and your family staying with us. I am delighted that you enjoyed your stay. As for the gym, we are currently in the process of upgrading our equipment - so the new gym should be ready for your next stay. Hope to have a chance to welcome you back soon, Warm regards, Olga Gergenkop General Manager

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Other web-users rate our hotel

  • 382 reviews 8.5/10 Location
  • 782 reviews 7.3/10 Room
  • 708 reviews 7.8/10 Service
  • 22 reviews 0.8/10 WiFi
  • 444 reviews 9.1/10 Beach
  • 397 reviews 8.2/10 Breakfast
  • 389 reviews 8.1/10 Cleanliness
  • 333 reviews 5.5/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.