Novotel Rayong Rim Pae Resort 4 stars

Customer review rating (ALL Rating) 4.4/5 802 reviews

Hotel extras

  • Resort facilities and amenities included three restaurants , one pool bar and a Tea room.

  • Two beautiful outdoor pools and separate kids pool with panoramic ocean view, indoor Jacuzzi

  • A well-appointed Aquas Spa, Fitness room, Water Sports, Kids Club, Greenery & Tropical Garden

  • Front Desk 24 HRS, Tours & Information, Car Parking lots, Airport shuttle, Free WIFI/Internet

  • Conference & Meeting Rooms, Events facilities. Special private occasion by poolside, beach

ALLSAFE approved hotel

Hotel location

Novotel Rayong Rim Pae Resort

4/5 Moo 3, Pae Klaeng Kram Road, Chark Pong Klaeng
21190 RAYONG
Thailand

GPS:12.631469, 101.542163

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

The low-rise Beachfront resort, Novotel Rayong Rim Pae Resort offers 189 units containing of 179 unique rooms, 9 convenience suites and 10 classic villas. All rooms and suites have lately upgraded and renovated in 2020 with modernity decor ad technoloy in combining the bright colors for relaxation and functional efficiency. Each with private balcony with greenery or ocean view in partially room category. Full set up of amanities with Novotel's standard consistency to your comfortable and FREE WIFI

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Our guest reviews

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100% genuine reviews from our guests

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ALL Rating  4.4/5  802 reviews

TripAdvisor Rating  4.0/5  983 reviews

Peaceful hotel in peaceful area!

Customer review rating 4.5/5

Elina L. Families - Confirmed reviews ALL

We have visited ta this hotel now about 5 times and it's all ways feels like home. From last visit is now about 4 years and in that time only thing what could say that wasn't like we waited was breakfast. This is also undertable that maybe most of quests are from Asia so most of assortment where for asian style.

Nice Beach, good location for eat seafood.

Customer review rating 5.0/5

Bernhard Couples - Confirmed reviews ALL

We get as Everytime a perfect stay. Nice staff, perfect housekeeping and good management of hotel facilities. I get two very professional and well being massages at your hotel spa

Recently renovated rooms but...

Customer review rating 1.5/5

Andrew Families - Confirmed reviews ALL

We had 2 rooms booked for 2 nights together with their 'my drinks' and 'my kids' vouchers, all purchased via the Accor website. The Good: The rooms at the hotel are newly renovated so quite nice, and the staff friendly. However we did have problems... The Rest: The drinks and kids vouchers were not worthwhile, when we arrived we were told of the limitations on their use, regarding number of beers and glasses of wine you could have. None of which were on the website when we booked, this was ok but the way were informed of these limitations was such that we had a feeling we were getting some undeserved freebie, not something we had paid for. Didn't mind too much about this at the time just thought it was perhaps a language issue. However it got worse. We tried to use the vouchers a few times, but it was always a problem, with staff not knowing what it was and again treating us like second class customers for having them. This came to a head when we had to wait nearly an hour for a glass of water for our daughter and at this point we visited reception to cancel the vouchers, having had enough. I must stress I don't really blame the individual staff members for the problems, they are just not properly trained and there simply aren't enough of them. When we came to check out, and as I half-expected, we had further problems. On our bill we had been charged for the vouchers, but also for our drinks. I thought initially this was probably just a lack of communication but, on reflection, how can it be? The vouchers would make the drinks free, but if we were being charged for the drinks then clearly the vouchers are cancelled, how can they try and charge us for both? In any event probably an honest mistake that we finally sorted it out, and there was no real harm done. In conclusion the hotel is OK, staff around the hotel pleasant and friendly, just unfortunately they are inadequately trained and there are too few of them. Finally - check your bill carefully! We were almost overcharged 3,000 bt.

So noisy room to relax

Customer review rating 2.0/5

Someone Families - Confirmed reviews ALL

It was close to beach and clean room but nothing around there so it looks like relaxing resort. However, the door of the room does not block the noise from outside so every sound from the aisle such as someone’s walking, talking, kids’ screaming and even neighbors’ door locking sounds are clearly and so badly heard inside the room. If someone stay all day long outside until all other people sleep, I can recommend for only sleeping time but you will be mad with those terrible noisy sounds while staying in the room. Also, I went there to celebrate my birthday but even I presented my ID having my official birthday, no staffs said anything even congratulations or thanks for visiting our hotel for your birthday trip. Anyway the staffs in the check in counter were just doing their earning money works, not kind hospitality of hotel service works.

Novotel Rayong has very good facilities and a great location for sunsets.

Customer review rating 3.5/5

David B. Solo - Confirmed reviews ALL

The resort is what I expected for the price. I enjoyed my time poolside and at the beach only a short stroll away. The sunsets are amazing!! Breakfast was very good. Restaurants served nice food but a bit pricey with the ++ charges. The service was lacking. From check-in to check-out mostly service was lack lustre and the manager and employees seemed disinterested and did not really desire to interact. I found the most helpful staff to be the Leisure Manager (poolside). Nothing was too much trouble for him and all done with a friendly smile. Room cleaning staff were also very friendly and "Boomb" at The Shore Restaurant was helpful.

Dear David B., We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. It is always a pleasure to receive feedback. I will share your comments with our team. Please be rest assured that all of your comments are well noted and will be used to further improve our standards. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefan REHM General Manager

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