Novotel Rayong Rim Pae Resort 4 stars

Customer review rating (ALL Rating) 4.5/5 1,109 reviews

Novotel Rayong Rim Pae Resort - Image 1
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4/5 Moo 3, Pae Klaeng Kram Road, Chark Pong Klaeng, 21190 RAYONG, Thailand

Description

Hotel extras

  • Resort facilities and amenities included three restaurants , one pool bar and a Tea room.

  • Two beautiful outdoor pools and separate kids pool with panoramic ocean view, indoor Jacuzzi

  • A well-appointed Aquas Spa, Fitness room, Water Sports, Kids Club, Greenery & Tropical Garden

  • Front Desk 24 HRS, Tours & Information, Car Parking lots, Airport shuttle, Free WIFI/Internet

  • Conference & Meeting Rooms, Events facilities. Special private occasion by poolside, beach

Our accommodation(s)

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Hotel location

Novotel Rayong Rim Pae Resort

4/5 Moo 3, Pae Klaeng Kram Road, Chark Pong Klaeng
21190 RAYONG
Thailand

GPS:12.631469, 101.542163

Telephone
Fax +66 33 010 111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,109 reviews

TripAdvisor Rating  3.9/5  1,034 reviews

Certificate of excellence 2024

Customer review rating 3.0/5

Natvadee A. Families - Confirmed reviews ALL

The hotel located in a good location next to the beach that was nice. One memory about this hotel is unprofessional staff who don't know much about the benefit of A+ member. First, upon checking in I was told that I booked my room with breakfast then she looked at the paper again and said oh no you didn't book with breakfast, then I had to stay I am a platinum member so breakfast should be provided with the benefits right. Then they looked at each other she said oh you are a platinum member then yes, it is included. The receptionists should be one who mentioned benefits not I had to remind them, they didn't mention early check in or late check out or any kind of loyalty AT ALL. Second, I called to ask whether 30% discount can be redeemed for take away or room service too, I was answered by the receptionist that take away is fine. Then I called the restaurant and I was told that only dine in so I had to call to the reception again for clarification and what I received was sorry. Third, the bar at the swimming pool staff told different information again. One the first day I asked whether the welcome drink coupon can be redeemed at the pool bar, the young guy said yes, can be here or in the restaurant. On the check out date, I went to the bar to redeemed but the older guy rudely said you had to go to the restaurant to redeem it... So what is the policy of the hotel? All Staff need more training and knowledge about A+ benefits!

Dear Khun Natvadee A., Thank you very much for taking the time to share your detailed feedback with us. We sincerely appreciate your loyalty as an ALL – Accor Platinum member, and we truly regret that your experience with our team did not meet the standards you rightly expect from us. Please accept our sincerest apologies for the confusion and inconsistency you encountered, particularly regarding the recognition and communication of your membership benefits. You are absolutely correct that our reception team should proactively acknowledge your Platinum status and clearly explain all entitled benefits, including breakfast, early check-in, late check-out (subject to availability), and other loyalty privileges—without you having to remind us. We regret that this was not done in a professional and seamless manner. We are also very sorry for the conflicting information you received regarding the 30% dining discount and the redemption of the welcome drink voucher. Providing inconsistent answers between Front Office, Restaurant, and Pool Bar is unacceptable and understandably frustrating. This reflects a lack of internal alignment, for which we take full responsibility. Additionally, we regret to hear about the manner in which the information was communicated to you at the pool bar, as courtesy and professionalism should always be upheld. Please rest assured that your feedback has been shared with our Front Office and Food & Beverage leadership teams. We will be reinforcing training on ALL member benefits, standard operating procedures, and service communication to ensure accuracy, consistency, and proper recognition of our loyal guests at all touchpoints. Once again, we sincerely apologize for the inconvenience and disappointment caused. Your feedback is invaluable in helping us improve, and we truly hope to have the opportunity to welcome you back and provide the seamless, professional, and well-informed service that reflects both Novotel standards and our appreciation for your loyalty. Warm regards, Supichaya Chumruedee Front Office Manager

Customer review rating 5.0/5

Malcolm S. Couples - Confirmed reviews ALL

Enjoyed our 4 day stay here. All the staff were lovely. The food was fantastic, especially the breakfast buffet.

Dear Khun Malcolm S., Thank you very much for your kind and positive feedback. We are delighted to hear that you enjoyed your 4-day stay with us and that our attentive staff helped make your experience even more memorable. It is truly rewarding to know that our team left such a positive impression and that you enjoyed the food, especially our breakfast buffet. Your compliments will certainly be shared with our staff, as they are a great source of motivation and pride for all of us. We sincerely appreciate your support and hope to have the pleasure of welcoming you back again in the near future for another relaxing stay. Warm regards, Supichaya Chumruedee Front Office Manager

Customer review rating 4.0/5

Kyaw M. Families - Confirmed reviews ALL

Beach is private,only the hotel guest.Breakfast nice but not too much varieties. Jacuzzi is perfect for relaxing. I think the new wing is better reviews.We booked the room but no knowledge of the wings so our room don't have garden view only the others land view.Cheap Restaurants are very near and tasty.

Dear Khun Kyaw M., Thank you very much for taking the time to share your feedback with us. We are pleased to hear that you had a nice stay and enjoyed the privacy of our beach, as well as the Jacuzzi, which we are glad to know provided a relaxing experience. We appreciate your comments regarding breakfast variety and will certainly share them with our culinary team for further consideration. Your feedback is valuable to us as we continuously strive to enhance our guests’ experiences. Thank you also for your note about the different hotel wings. We regret any confusion regarding room location and views, and we will take your comments into account to improve how we communicate room details to our guests prior to arrival. We are glad to hear, however, that you found convenient and tasty dining options nearby. Once again, thank you for your constructive feedback. We truly hope to have the opportunity to welcome you back and provide an even more enjoyable stay in the future. Warm regards, Supichaya Chumruedee Front Office Manager

Customer review rating 5.0/5

Siriruk S. Couples - Confirmed reviews ALL

- well professional staff - far from Mini mart - well interior design room and large room - nice pool

Dear Khun Siriruk S., Thank you very much for taking the time to share your feedback with us. We are pleased to hear that you found our hotel convenient and hospitable, and that you appreciated the professionalism of our staff, the well-designed and spacious rooms, as well as our swimming pool facilities. We also appreciate your comment regarding the distance from a mini mart. While our location offers a peaceful and relaxing environment, we understand that nearby convenience stores can be helpful for guests. Your feedback has been noted and will be considered as we continue to improve guest convenience. Thank you once again for choosing to stay with us. We truly hope to have the pleasure of welcoming you back for another enjoyable stay in the near future. Warm regards, Supichaya Chumruedee Front Office Manager

Excellent holiday experience in a prime location on the beach.

TripAdvisor rating 5.0/5

heartslad TripAdvisor review

Fantastic resort in a prime location on the beach. Fantastic walks along the long stretch of beach where there are several beach bars and restaurants to visit as you meander along the secluded beach where for long stretches you are the only people on it. The food in the hotel restaurant is excellent and not overly expensive and with two blocks of two hour happy hours 12 to 2pm and 5pm to 7pm for drinks it makes it affordable to drink and eat there. Plenty of sunbeds available and pools quiet during our visit. Overall a great experience away from the hustle and bustle of busier resorts.

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Other web-users rate our hotel

  • 479 reviews 8.2/10 Location
  • 872 reviews 7.1/10 Room
  • 827 reviews 8.1/10 Service
  • 61 reviews 2.1/10 WiFi
  • 533 reviews 9/10 Beach
  • 444 reviews 8.2/10 Cleanliness
  • 435 reviews 8.5/10 Breakfast
  • 404 reviews 5.6/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.