Novotel Rayong Rim Pae Resort 4 stars

Customer review rating (ALL Rating) 4.4/5 1,227 reviews

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Novotel Rayong Rim Pae Resort - Image 1
Novotel Rayong Rim Pae Resort - Image 2
Novotel Rayong Rim Pae Resort - Image 3
Novotel Rayong Rim Pae Resort - Image 4
4/5 Moo 3, Pae Klaeng Kram Road, Chark Pong Klaeng, 21190 RAYONG, Thailand

Description

Hotel extras

  • Resort facilities and amenities included three restaurants , one pool bar and a Tea room.

  • Two beautiful outdoor pools and separate kids pool with panoramic ocean view, indoor Jacuzzi

  • A well-appointed Aquas Spa, Fitness room, Water Sports, Kids Club, Greenery & Tropical Garden

  • Front Desk 24 HRS, Tours & Information, Car Parking lots, Airport shuttle, Free WIFI/Internet

  • Conference & Meeting Rooms, Events facilities. Special private occasion by poolside, beach

Our accommodation(s)

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Room 1

Hotel location

Novotel Rayong Rim Pae Resort

4/5 Moo 3, Pae Klaeng Kram Road, Chark Pong Klaeng
21190 RAYONG
Thailand

GPS:12.631469, 101.542163

Telephone
Fax +66 33 010 111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,227 reviews

Customer review rating 4.5/5

Allan M. Solo - Confirmed reviews ALL

Dear Mr. Allan M., We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. We are truly delighted to hear that you had an excellent stay and that you enjoyed our perfect beachfront location, exceptional service, and the hospitality of our team. Your kind words are greatly appreciated and will be shared with all of our staff. Knowing that their efforts helped make your stay memorable is the greatest reward and motivation for us to continue delivering outstanding service. Thank you once again for your generous feedback. We look forward to welcoming you back to Novotel Rayong Rim Pae Resort for another exceptional stay in the near future. Warm regards, Khun Supichaya Chumruedee Front Office Manager

Customer review rating 2.5/5

Korakot S. Families - Confirmed reviews ALL

Dear Khun Korakot S., We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. We are pleased to know that you appreciated the friendliness and service of our team, as well as the quality of our breakfast. Your kind compliments will be shared with our staff, who will be encouraged by your recognition. At the same time, we sincerely apologize that certain aspects of your stay did not meet your expectations. We regret that the room assigned did not provide the experience you had hoped for, particularly regarding the afternoon sunlight and room location. We understand your disappointment, especially if there were other rooms available that may have better suited your preferences. Your comments have been shared with our Front Office team as a reminder to carefully consider room allocation whenever possible. We also apologize for the inconvenience caused by the weak internet connection. We understand how important reliable Wi-Fi is for both business and leisure travelers. Your feedback has been shared with our Engineering and IT teams as we continue working to improve the stability and coverage of our network throughout the resort. Thank you once again for your constructive feedback. We truly appreciate your comments, as they help us improve our services and guest experience. We hope to have the opportunity to welcome you back and provide you with a much more enjoyable stay in the future. Warm regards, Khun Supichaya Chumruedee Front Office Manager

Customer review rating 2.0/5

Teenita C. Couples - Confirmed reviews ALL

Dear Khun Teenita C., We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. First and foremost, please accept our sincere apologies for the inconveniences you experienced during your stay in one of our villas. We regret that the villa was not fully checked and ready upon your arrival, and we understand how disappointing this must have been, especially after your journey. We are also sorry to learn about the issues with the in-room telephone, the condition of the villa, and the low water pressure. We understand that these issues affected your comfort, and we sincerely apologize that the water pressure could not be improved during your stay despite our team's efforts. Please be assured that your comments have been shared with our Engineering and Management teams for a thorough inspection and review of the villa's maintenance standards. At the same time, we appreciate your positive remark that the other aspects of your stay were satisfactory. Your balanced feedback is invaluable, as it helps us identify areas that require immediate attention while continuing to build on our strengths. Thank you once again for bringing these matters to our attention. We truly value your feedback and hope to have the opportunity to welcome you back in the future, where we can provide you with the high standard of comfort and service that you rightfully expect. Warm regards, Khun Supichaya Chumruedee Front Office Manager

Customer review rating 4.0/5

Kanchicha P. Families - Confirmed reviews ALL

Dear Khun Kanchicha P., Thank you for taking the time to share your thoughtful and detailed feedback regarding your recent stay at Novotel Rayong Rim Pae Resort. We are delighted to know that you had an overall pleasant stay and enjoyed our private beach, peaceful atmosphere, and the cleanliness and upkeep of the resort. It is also truly rewarding to receive your kind recognition of our Housekeeping, Bell, and Gardening teams. Your compliments will be shared with them, as they will be encouraged to know their efforts contributed positively to your experience. At the same time, we sincerely apologize that your arrival experience did not reflect the warm hospitality we strive to deliver. We appreciate your honest comments regarding the Front Office team during check-in. While it is important to ensure an efficient and accurate check-in process, we agree that genuine warmth, personalized engagement, and heartfelt hospitality are equally important in creating a memorable first impression. Please be assured that your feedback has been shared with our Front Office team and will be incorporated into our ongoing service coaching and training. We are committed to delivering not only efficient service but also the caring and welcoming experience that our guests expect from Novotel and Accor. Thank you once again for your constructive feedback and for recognizing the efforts of our team. We truly value your comments and hope to have the opportunity to welcome you back for an even warmer and more memorable stay in the future. Warm regards, Khun Supichaya Chumruedee Front Office Manager

Customer review rating 4.5/5

Durongrit S. Families - Confirmed reviews ALL

Dear Khun Durongrit S., Thank you very much for sharing your wonderful feedback regarding your recent stay at Novotel Rayong Rim Pae Resort. We are delighted to hear that you enjoyed our convenient location, close proximity to the beach, and the variety of activities available throughout the resort. It is great to know that facilities such as table tennis and other recreational activities added to your enjoyment during your stay. We are especially pleased that you appreciated our food offerings, particularly the delicious Thai dishes served at breakfast. Our culinary team takes great pride in preparing a variety of local and international favorites, and your kind comments will certainly be shared with them. Thank you once again for your kind review and recommendation. We truly appreciate your support and look forward to welcoming you back to Novotel Rayong Rim Pae Resort for another relaxing and enjoyable stay in the future. Warm regards, Khun Supichaya Chumruedee Front Office Manager

Other web-users rate our hotel

  • 500 reviews 8.5/10 Location
  • 885 reviews 7.1/10 Room
  • 826 reviews 8.3/10 Service
  • 95 reviews 1.6/10 WiFi
  • 561 reviews 9.1/10 Beach
  • 450 reviews 7.8/10 Cleanliness
  • 441 reviews 8.5/10 Breakfast
  • 430 reviews 5.6/10 Comfort

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