Novotel Rayong Rim Pae Resort Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 4,607 reviews

ALLSAFE approved hotel

Information message

Novotel Rayong Rim Pae Resort
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+ 25 Services

Hotel extras

  • Resort facilities and amenities included three restaurants , one pool bar and a Tea room.

  • Two beautiful outdoor pools and separate kids pool with panoramic ocean view, indoor Jacuzzi

  • A well-appointed Aquas Spa, Fitness room, Water Sports, Kids Club, Greenery & Tropical Garden

  • Front Desk 24 HRS, Tours & Information, Car Parking lots, Airport shuttle, Free WIFI/Internet

  • Conference & Meeting Rooms, Events facilities. Special private occasion by poolside, beach

Hotel location

Novotel Rayong Rim Pae Resort

4/5 Moo 3
Pae Klaeng Kram Road
Chark Pong Klaeng
21190 rayong
thailand

Fax: (+66)033010111

Check-in from 14h00

Check out up to 12h00

  • EASTERN BUS TERMINAL.:  EASTRN SEA BOARD BAN PAC

  • KRAM ROAD:  SUKHUMVITH RD KM254

  • KRAM ROAD.:  SUKHUMVITH RD KM248

  • By plane

    SUVARNABHUMI BKK At 240km / 150 miles - Shuttle paying

  • By plane

    UTAPAO At 60km / 37.5 miles - Shuttle paying

  • By boat

    KOH SAMET FERRY TERMINAL At 12km / 7.5 miles

  • By boat

    TO SAMET ISLAND At 14km / 8.7 miles

GPS:12.631469, 101.542163

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

The low-rise Beachfront resort, Novotel Rayong Rim Pae Resort offers 189 units containing of 179 unique rooms, 9 convenience suites and 10 classic villas. All rooms and suites have lately upgraded and renovated in 2020 with modernity decor ad technoloy in combining the bright colors for relaxation and functional efficiency. Each with private balcony with greenery or ocean view in partially room category. Full set up of amanities with Novotel's standard consistency to your comfortable and FREE WIFI

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 392

  • Maximum capacity: 360 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Novotel Rayong Rim Pae Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,607 reviews

TripAdvisor Rating 4.0/5

971 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Not satisfied

Customer review rating 3.0/5

Aree Families - 09/01/2022 Confirmed reviews ALL

Morning room is hot in the day time, room no 333 , no hot water at night and morning time Internet not good

Dear Aree K., Many thanks for taking the time to share your comments on your recent stay. I am dissapointed to read you experienced no hot water and an issue with internet, and this I sincerely apologies. I asked our chief engineer to look at water situation in room 333 and the property. I agree Wifi/internet needs to be the best, as a result the hotel IT manager is on process conducting a survey on this area. Once again thank you for sharing your feedback which is much appreciated, and Iam postive we will impress on your return visit Warm Wishes Shane Langdon General Manager Sincerely,
Customer review rating 3.5/5

Al Couples - 09/01/2022 Confirmed reviews ALL

As always, I love the location and and the rooms are fine. All staff were pleasant from reservations, check-in, housekeeping and the early morning groundskeepers. Three points that were less than satisfactory. 1) gym equipment is old and because of painting being done, you should have put in fans or at least left the gym doors open to release the fumes. 2) the nearest quality coffee shop was about 15 km away. We made this drive twice per day. It seems you could open the cafe not only for hotel guests, but also serve the neighboring market. 3) our first night we dined in. Fish and chips uses frozen fish. We ate every other meal off the property where fresh seafood was served. Thanks and see you again next month.

Dear Brian John R., Thank you for taking the time to tell us about your experience at the Novotel Rayong Rim Pae Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Peerayot S. - Front Office Manager

staffs are kind , well located, Happy to stay , breakfast need more variety.

Customer review rating 4.0/5

Sang M. C. Couples - 07/01/2022 Confirmed reviews ALL

The main reason I went here was to lie on the sunbeds along the beach and listen to the waves. This time all umbrella and sunbed moved, Then install valley ball court , anyhow your idea put comfortable chair and table on middle section look OK. I still miss sunbed along the beach

Dear Khun Sang , We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Peerayot S. - Front Office Manager

Back to a familiar place

Customer review rating 4.5/5

Philippe B. Families - 04/01/2022 Confirmed reviews ALL

Another stay at your property - meaning that we've enjoyed the previous stays

Dear Mr. V., We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Peerayot S. - Front Office Manager

Good and Bad

Customer review rating 3.5/5

Cheah W. Y. Business - 04/01/2022 Confirmed reviews ALL

Good room, service and peoples here. Very bad WIFI service for the Hotel

Dear Cheah Wan Y., Many thanks for taking for sharing your thoughts on your recent stay here at the Novotel Rayong Rim Pae resort. I am delighted to read you were impressed by the room, to the service and onto the people. Please accept my apologies for the Wifi issue you experienced, we understand our guests expect Wifi to be the best. We have listend, and now Iam working with our IT manager where and how to improve the hotel Wifi. You feedback is much appreciated ,I apologies that this matter outweighed the postives of your stay. Warm Wishes Shane Langdon General Manager

Good stay

Customer review rating 5.0/5

Luckhana S. Families - 03/01/2022 Confirmed reviews ALL

My 6-year niece likes your swimming pool most. For me, I appreciate your staff and food, including the beautiful place and the sea.

Dear Khun Luckhana S., We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Peerayot S. - Front Office Manager

Good location but Hotel could be better maintain

Customer review rating 3.0/5

Franck Families - 03/01/2022 Confirmed reviews ALL

I generally liked Accor hotel and Novotel but I felt this one wasn't as good as others. Here are some general comments to improve even if globally the stay wasn't bad. Fitness : need to be better maintain there is a lot of rust on equipment, chain,.. Swimming pool : It's missing some playground for children Breakfast : quality isn't bad but there is not a lot of choice and menu is very cheap compare to similar hotel prices. Rooms : We planned to book a suite but they weren't available I think you don't have a lot of large rooms and in all other room types you do not have bathtub which isn't convenient with a baby Dinner restaurant near the beach didn't have high chair for children and they didn't take it from others restaurants Menu is very small for dinner and due to covid outside dinning option were limited too WIFI : HORRIBLE, we are in 2022 and you have different network for each room and then as soon as you leave the room there is no WIFI (Restaurant, swimming pool,...) I cannot recommend your hotel to international friends because of that, without 3G they cannot enjoy their stay.

Dear Franck N., Thank you for taking the time to tell us about your experience on your recent stay here at Novotel Rayong Rim Pae Resort. First of all, I say outright that I definitely apologies for not delivery the perfect stay. There is no doubt you encountered numerous issues during your stay. We have listened to your comments, as its only with this feedback we can truly improve our product and offerings. As of today the fitness centre has now been maintained, touch up and rust removed. The timber for playground has arrived and the team will renovate the playground. Agree the breakfast buffets looks inferior, we have a new chef onboard who is on process a new brakfast rotation menu and new Shore alacarte menu. We understand Wifi needs to be the best and Iam currenty working closely with our IT manager were an how we can improve this area. You are correct the hotel has limited suites in its inventory which are very popular with our guests. Once again, thank you for sharing your thoughts, I do hope you give us an opportunity to impress. Warm Wishes Shane Langdon General Manager

Good location and very pleasant experience

Customer review rating 5.0/5

Steve I. Couples - 02/01/2022 Confirmed reviews ALL

Our 2 night stay was very nice. Room was comfortable and staff attentive. The grounds are well maintained and as birdwatching was the main objective of our trip, was pleasantly surprised at the birds on the grounds and nearby areas, saw 20 different species there alone. Will stay again if in the area.

Dear Mr. i., We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Peerayot S. - Front Office Manager

Well located

Customer review rating 3.5/5

Anonymous Families - 31/12/2021 Confirmed reviews ALL

Disappointed with Breakfast

Dear Thongchai N., Many thanks for taking the time to complete our Trust You survey on your recent stay with us. I am delighted to see you like the location of the property and will recommend the hotel your friends. I apologies we missed the mark on our breakfast offerings, I kindly request you reach out to me directly on gm… to elaborate on your dissapointment, as its only with this feedback we can truly improve our product Once again thank you for sharing your thoughts. Warm Wishes Shane Langdon General Manager

my second home

Customer review rating 5.0/5

Pit W. Couples - 30/12/2021 Confirmed reviews ALL

Novotel Rim Pae Rayong was my second home in my hometown. Friendly and Nice of Services and also for all of Staff.

Dear Khun Pit W., We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Peerayot S. - Front Office Manager

Spotlessly clean hotel

Customer review rating 4.0/5

P. Couples - 30/12/2021 Confirmed reviews ALL

Lovely place to stay for a couple of days..breakfast a bit disappointing..would have stayed the full 6 nights... but no beer or alcohol available..and only club sandwiches and pizza in the day.. spent more in the bar at the next hotel along..

Dear Mr.P., First of all, thank you for taking the time to share your comments regarding your experience during your recent stay. I am delighted to hear the hotel was a lovely place to stay for a couple of days. Of course I am disappointed to learn the breakfast was not up to standard. I do kindly request you reach out to me directly on gm… to elaborate on this matter as it only with this feedback we can truly improve. With the current restructions in place by Rayong province we are unable to serve alochol in public, however can deliver to your room. Our Shore restuaurant offers a full menu alacarte menu including Thai favourites along with our daily promotions specials. So thank you for your feedback which is much appreciated. Warm Wishes Shane Langdon General Manager

Everything is impressed except WIFI

Customer review rating 4.0/5

Anonymous Families - 30/12/2021 Confirmed reviews ALL

Not crowded, excellence place for family, we loved this place a lot compare to Marriott BUT internet is really bad that I need to rethink when I need to revisit. I cannot use internet to do my some work or any kid online learning. If we prefer to take staycation, it will be worst because cannot have meeting call or take kid classroom. SHOULD UPGRADE WIFI or may have special WIFI for sell, it should be ok.

Dear Ms. B., Thank you for taking the time to share your impressions of the resort on your recent stay with us. I am delighted to hear that you believe this is an excellent place for families and prefer it over our nearby neighbours. I sincerly apologies for the Wifi situation, I agree this needs to be better. I will continue to work with the relevant department manager to improve this area. Once again thank you for your feedback which is appreciated and it would be our pleasure to welcome you back Warm Wishes Shane Langdon General Manager

Not good and to expensive for this Service

Customer review rating 1.5/5

Wolfgang F. Couples - 29/12/2021 Confirmed reviews ALL

This Hotel is very expensive, here are our experiences: The bar is closed at sunday and they serv no alcohol Breakfast is only standard not special! The shower in the bathroom get allways cold, warm and very hot The sunbeds are old and a lot of them are broken Bad Wifi in the hole area Drinks and food are very expensive for standard What is good: the Pools are clean the beach is near and a very ice sunset the next bars at the beach are good the area and the rooms are clean

Dear Mr. F., Thank you for taking the time to share your thoughts on your recent visit to Novotel Rayong. I am delighted to read your room was clean and you found the pool area to your liking. Please accept my sincere apologies that we missed the mark on a number of areas you highlighted such as the wifi, breakfast, and shower in the bathroom. Rest assured that we will use such comments to continually improve. As for the price of our food and drinks we regularly check our pricing against other 4 star international branded properties, to ensure we are inline. Please be kindly informed as per Rayong province restrictuons we are unable to service alochol in the public areas however the team can deliver to your room. I do note your comments regarding our breakfast, I do request you reach out to me directly on gm… to elaborate on this matter, as its only with this feedback we can truly improve our offerings. Again, thank you for sharing yuor feedback.I must admit that I am confident we can definitely impress in the future should you decide to give us the chance. Warm Wishes Shane Langdon General Manager

Nice beach and view.

Customer review rating 4.5/5

Sulaiman S. A. Friends - 29/12/2021 Confirmed reviews ALL

Good welcome from hotel.

Dear Mr.A., We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Peerayot S. - Front Office Manager

Beautiful hotel

Customer review rating 5.0/5

Tuomo H. Business - 23/12/2021 Confirmed reviews ALL

Service is excellent

Dear Mr. H., We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Peerayot S. - Front Office Manager

Good stay.

Customer review rating 4.5/5

Mr. C. K. Couples - 19/12/2021 Confirmed reviews ALL

Very responsive staff.

Dear Khun Chaiwithya K., We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Merry Christmas krub. Peerayot S. - Front Office Manager
Customer review rating 5.0/5

Jenny M. Families - 08/12/2021 Confirmed reviews ALL

Clean and peaceful. Got the only problem are the pillows, abit too low for 1 pillow. But, 2 pillows are bit too high for the head tho.

Dear Khun M., Merry Christmas krub. We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Peerayot S. - Front Office Manager

Go to Novotel Rim Pae

TripAdvisor rating 4.0/5

Richard P 06/01/2021 TripAdvisor review

Without doubt one of the favorite hotel I stayed in Laem Mae Pim area. Upon arrival we were warmly welcomed by the staff, and we were upgraded to a larger Suite. The staff was extremely friendly, the restaurant very flexible (appreciate this!) and the restaurant supervisor at the Shore deserves a special thanks. We had two great evenings here, which obviously also added up to the experience. The atmosphere is so special that it really felt like home to me. Great job!

my second home

TripAdvisor rating 5.0/5

pitw588 Couples - 03/08/2020 TripAdvisor review

i always so impression for Novotel Rim Pae Rayong Resort, same like we're returned home even though we're Rayong people. we got warm and friendly welcome from all employee in every unit and they are remember and call my name. every where are clean and ready for service. we are feel save and happy there.

Dear pitw588 , Thank you so much for your most recent stay with us here at The Novotel Rayong Rim Pae Resort. We are so pleased that we were able to serve you! To read that you enjoyed our friendly services and our resort is wonderful! Service is the heart of our resort as everyone’s holiday is important to us. Wish you come back and stay with us in the near future. Your kind words will be shared with the team and we appreciate your feedback. The Novotel Team & management

My Recent Stay, June 15-16, 2020

TripAdvisor rating 5.0/5

Robert M 21/06/2020 TripAdvisor review

Overall, very nice, as usual. Not everything was working normally because of the COVID-19 situation. I wish the bubble pool was working as that is one of my favorite things about this hotel. Hopefully, it will be in operation on my next visit.

Our most recent 20 reviews

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