Novotel Rayong Rim Pae Resort Hotel 4 stars

Stay 2 nights during last weekend. almost 10 years from last visit in Rayong and really impress for a quality of beach compare to Hua Hin destination. Staffs were attentive and really well trained. I stay in room 320 and 1st night had some issue about air-con and it was fixed right away for the next day. For bath room you may need to review on water pressure again as it is a weak point and quite easy to manage for that wing. On Monday approx 9 am, the child mat that I put at balcony was fail down to the receiving area on the ground floor. I found one engineering staff and ask him to put it at reception and he show a great service by walk to my room and give it to me instead of put at reception. The signal for television is not good and i found out that it came from the cable. I could adjust the cable a bit and it turn out to be a perfect way. However I need to do it almost every time i turned on. If engineering could check and re-install cable again, it would be a permanent condition. The last comment for Reservation centre while I process my booking. Really difficult to contact RSVN center. no one pick up a call and it took almost 15 times to reach to them. This is a really serious issue for the ACCOR and they probably need to reconsider on the issued.

Room is clearn, food is OK, my kids so enjoy with the swimming pool. All staff are very polite.

Very relaxing

Clean, comfortable rooms with good family orientation, although TV channel choices and quality of signal reception could be better. Wonderful gardens, swimming pools and beach facilities. Food generally very good, poolside live music every evening was much appreciated.

It was a very short stay, I cannot comment much. We were en route to the East coast islands. Arrived late and left after breakfast. Check-in was efficient and friendly. The room (Superior) was clean and adequate. Breakfast sufficient and adequate.

Breakfast for Thai food should be improve and more Thai foods than now

Excellent

There are rooms for kids to play very well. And heard news about a new toy room for children Next year, will try it out.

Very comfortable room with sea view, good service staff and nice breakfast

room (superior in garden wing) was fine and staff was friendly. However we experienced problems: at the breakfast on Thursday 24. October I ate some fish that tasted strange. some hours later I got stomach ache, felt very bad and had to vomit (it was certainly the fish as everything else I shared with my wife and she was not affected). So afternoon and evening of Thursday I was in bed and could not do anything. On Friday 25. there were noodles at the breakfast buffet, which were old and should not be served! There was also heavy maintenance going at the beachfront on the garden side, where most of the shadow is; my skin is very sensitive and I need shadow and umbrella is not sufficient. It was very noisy and sometimes there was a terrible smell as wood was painted with chemical!!!

We were only there one night/two days this time, but your staff, facilities and services were excellent.

Wife wanted to chill and relax and escape the city life, and your place is one of my best option. We never get tired of your place.

room is a little bit old but it is clean. The hotel is quite far from the city center but don't worry they have free shuttle buses to serve. The staff is quite nice and the best is food. Food here is very very delicious.

Really enjoyed the hotel, was a very relaxing place with plenty of space and not too busy. Heaps of pools to choose from and being right on the beach was great too. The location is a little far from major Thailand attractions in Pattaya but we went for some long drives to see those which resulted in some long day trips but that was ok . Loved the buffet breakfasts

The Resort and rooms were okay but the hotel was too far from the main centre with not much to do outside of the resort.