Novotel Rayong Rim Pae Resort 4 stars

Property was excellent. Neat clean rooms and property. Could be better with a showcase of local artists activities such as dance, fire dance etc. Wasn't given an All Accor membership discount on food and spa

Upon check-in on 15th May, we were assigned connecting rooms 267-269. Aircon in room 269 did not work. We were moved to rooms 167-169 instead. During the night there was power outage and aircons wnet on and off atleast 30 times - we could not sleep. When we asked front desk at 4am what was happening we were asked if we would like to change room. We refused to change room at 4am and couldn't sleep that night. Next morning we were moved for the 2nd time to Superior suites 433 and 434. The aircons could cool the room only down to 29degrees. Maintenance personnel came in to look and said they have to refill refrigerant. In the afternoon everything was working fine. Now my question is WHY on earth would you wait for a customer complaint before refilling refrigerant? This is basic maintenance of your rooms. We lost a night's sleep and that is really very very bad. Also on the 15th when we went swimming, there was repair being made on the side of the pool (in front of shore restaurant). They were using an angle grinder and all the dust particles were falling into the pool - please have a look at your CCTV footages. How can you do this when there are customers swimming? Everybody had to go to one edge of the pool to avoid the dust. For us NEVER AGAIN at your hotel.

Old hotel, but well maintained and renovated, with a nice beach and gardens. Adequate buffet breakfast. Staff were nice. Two rooms reserved through the Accor web site but was told that no member points would be credited.

Position no good. Taxi not willing to come in!!! I stayed two nights. Two nights both have electricity problem at night. While one night, have water supply problem!!! Suddenly no water supply while I am showering. Really very bad!!!

nice staff, beautiful beach. Next trip I will go there again.