Novotel Rayong Rim Pae Resort 4 stars

Customer review rating (ALL Rating) 4.5/5 1,168 reviews

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Description

Hotel extras

  • Resort facilities and amenities included three restaurants , one pool bar and a Tea room.

  • Two beautiful outdoor pools and separate kids pool with panoramic ocean view, indoor Jacuzzi

  • A well-appointed Aquas Spa, Fitness room, Water Sports, Kids Club, Greenery & Tropical Garden

  • Front Desk 24 HRS, Tours & Information, Car Parking lots, Airport shuttle, Free WIFI/Internet

  • Conference & Meeting Rooms, Events facilities. Special private occasion by poolside, beach

Our accommodation(s)

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Hotel location

Novotel Rayong Rim Pae Resort

4/5 Moo 3, Pae Klaeng Kram Road, Chark Pong Klaeng
21190 RAYONG
Thailand

GPS:12.631469, 101.542163

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,168 reviews

Customer review rating 5.0/5

Tippapond V. Couples - Confirmed reviews ALL

Very nice. The food was excellent. Staffs were nice. quite and peaceful place

Dear Khun Tippapond V., Thank you very much for sharing your kind feedback with us. We are delighted to hear that you enjoyed our breakfast and dinner, and that you found the hotel cosy and comfortable. It is wonderful to know that you appreciated the excellent food, our friendly staff, and the quiet and peaceful atmosphere. Your compliments mean a great deal to our team and will certainly be shared with them. Thank you once again for your lovely review. We sincerely look forward to welcoming you back for another pleasant and relaxing stay. Warm regards, Supichaya Chumruedee Front Office Manager

Customer review rating 3.0/5

Su T. M. M. Families - Confirmed reviews ALL

Overall experience was nice though I could share some inconveniences. Everything was nice except the villas were not very clean.. see cockroach in the bath tab and the hotel amenities were not complete. However when you ask, the housekeeping brought stuffs. TV channels were not working. Hot and cold water is not working properly in the shower tab. We saw a big gecko right above the room door and afraid to use the main door. We had stayed both in Novotel side and the villas. Thought villas cleanliness could be improved. Overall, it’s a nice and good place. We would definitely go and stay there again for holidays.

Dear Khun Su T. M. M., Thank you very much for taking the time to share your detailed feedback about your recent stay with us. We are pleased to hear that you had an overall nice experience and that you found our reception team kind, helpful, and accommodating. It is also wonderful to know that you enjoyed our pet-friendly atmosphere, location, and the ambience of the hotel. At the same time, we sincerely apologize for the inconveniences you experienced during your stay in the villas. Cleanliness is a top priority for us, and we regret the issues you encountered, including the condition of the bathroom, incomplete amenities, malfunctioning TV channels, and the hot and cold water in the shower. We are also sorry for the discomfort caused by the gecko near your room. Your comments have been shared with our housekeeping and engineering teams for immediate review and improvement, especially regarding villa cleanliness and maintenance. We truly appreciate your constructive feedback, as it helps us improve our services and facilities. We are very grateful to know that despite these inconveniences, you would consider staying with us again for your holidays. Thank you once again for your valuable comments. We look forward to welcoming you back and providing an even better experience in the future. Warm regards, Supichaya Chumruedee Front Office Manager

Customer review rating 2.0/5

Sukhom K. Families - Confirmed reviews ALL

The room reservation that was mistakenly, we are family but the recommendation is 3 bed. They should looking for 1 big size bed with extra bed for us. The breakfast of Saturday morning that not good when compared to the Sunday morning. The staff that make a bad experience with us.

Dear Khun Sukhom K., Thank you very much for taking the time to share your feedback with us. We sincerely apologize that your stay did not fully meet your expectations, and we truly appreciate you bringing these matters to our attention. We regret the inconvenience caused by the room reservation arrangement. We understand that as a family, a large bed with an extra bed would have been more suitable, and we are sorry that this was not properly recommended or arranged for you. Your comment has been shared with our reservations and front office teams to ensure better understanding of guest needs in the future. We are also sorry to learn that your breakfast experience on Saturday morning was disappointing compared to Sunday. Consistency in quality is very important to us, and your feedback has been forwarded to our culinary team for review and improvement. Most importantly, we sincerely regret that the service you received from our staff caused a negative experience. This is certainly not the level of service we strive to provide, and your comments have been taken seriously and shared with the management team for further follow-up and staff coaching. Thank you again for your honest feedback. We truly value your comments, as they help us improve our service and guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a much more pleasant and satisfying stay. Warm regards, Supichaya Chumruedee Front Office Manager

Customer review rating 3.5/5

Sekson C. Families - Confirmed reviews ALL

no internet signal at the room number 164

Dear Khun Sekson C., Thank you very much for taking the time to share your feedback with us. We are pleased to hear that you found our hotel well located and appreciated the service provided by our team. At the same time, we sincerely apologize for the inconvenience caused by the lack of internet signal in room 164. We understand how important reliable connectivity is, and we regret that this issue affected your stay. Your comment has been shared with our IT and engineering teams for immediate checking and improvement. Thank you once again for bringing this matter to our attention. We truly value your feedback and hope to have the pleasure of welcoming you back in the future with an improved experience. Warm regards, Supichaya Chumruedee Front Office Manager

Customer review rating 5.0/5

Kazuyuki H. Business - Confirmed reviews ALL

Beautiful hotel, nice services.

Dear Khun Kazuyuki H., Thank you very much for sharing your kind and thoughtful feedback with us. We are truly delighted to hear that you found all of our staff professional and genuinely kind, and that you had such a positive overall experience during your stay. We are especially pleased to learn about your wonderful experience with one of our restaurant team members. Her ability to remember your room number and provide attentive, personalized service is exactly the level of care we strive to deliver. Your compliment is truly meaningful and will be proudly shared with her and the entire team as a great source of motivation. Thank you also for your kind words about our beautiful hotel and the services provided. We sincerely appreciate your support and hope to have the pleasure of welcoming you back again soon for another memorable stay. Warm regards, Supichaya Chumruedee Front Office Manager

Other web-users rate our hotel

  • 487 reviews 8.2/10 Location
  • 892 reviews 7.2/10 Room
  • 848 reviews 8.3/10 Service
  • 77 reviews 2/10 WiFi
  • 544 reviews 9/10 Beach
  • 462 reviews 8.3/10 Cleanliness
  • 448 reviews 8.5/10 Breakfast
  • 428 reviews 5.8/10 Comfort

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