Mövenpick Siam Na Jomtien Pattaya 5 stars

Dear Khun Yvonne S., Thank you for the great review of our hotel! We’re delighted to hear that you enjoyed our pools, breakfast, and especially the service from our wonderful team. We also appreciate your comments regarding the lifts, room condition, and Kids’ Room, and will take them into consideration as we continue to improve. We hope to have the pleasure of welcoming you and your family back again soon. Sincerely, A-runchaiy Khamdaeng Club Lounge Manager

Dear Khun Apantri B., Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed our spacious and comfortable rooms, friendly service, delicious breakfast, pool, and activities. We also appreciate your comments regarding the welcome drink and complimentary chocolate hour. Your feedback is valuable and will be shared with our team. We look forward to welcoming you back for another enjoyable stay! Sincerely, Maria Zyablitseva Assistant Guest Experience Manager

Dear Khun Saja K., Thank you very much for taking the time to share such detailed and thoughtful feedback regarding your family’s recent stay with us. We sincerely appreciate your understanding and, most importantly, your kind recognition of our team’s efforts to assist you throughout the challenges you encountered. Please accept our heartfelt apologies for the inconvenience caused by the power outage, the unpleasant bathroom odor, and the air-conditioning and humidity issues in your initial rooms. We fully understand how difficult and tiring it must have been to relocate twice with your children and luggage. We are truly sorry that these issues affected your family’s comfort and rest. We are, however, very pleased to know that the larger upgraded room and dehumidifier helped make the remainder of your stay more comfortable. Your comments regarding humidity have been taken seriously and will be shared with our Engineering and Housekeeping teams for further inspection and follow-up. We also greatly appreciate your feedback regarding the food selection and quality, as well as the condition and operating hours of our children’s facilities. We understand that these are important considerations for families choosing our resort, and your comments will be shared with the respective departments as we continue working to enhance our facilities and services. It is wonderful to hear that your children enjoyed the swimming pool and that you appreciated our beautiful beach. We are especially grateful for your understanding that the power interruption was beyond the hotel’s control, and for acknowledging our team’s efforts to make things right after the difficulties you experienced. We are truly sorry that, despite our efforts, your overall experience did not fully reflect the standards you expected from a five-star resort. Your feedback is invaluable to us, and we hope that you will give us another opportunity to welcome your family and provide the relaxing and enjoyable stay you originally anticipated. Sincerely, Maria Zyablitseva Assistant Guest Experience Manager

Dear Khun Padet N., Thank you for taking the time to share your detailed feedback. We sincerely apologize for the unpleasant experience you and your family had at our restaurant. We are especially sorry that you felt unwelcome and uncomfortable, particularly while dining with your young daughter. Your comments regarding the staff member’s attitude and body language are concerning and certainly not the level of warm and family-friendly service we aim to provide. We will review this matter with the relevant team and investigate the situation, including the details you provided about your table location, to better understand what happened and take the appropriate corrective action. We truly appreciate you bringing this to our attention. We hope to have the opportunity to welcome you and your family again and provide a much warmer and more enjoyable experience. Sincerely, Maria Zyablitseva Assistant Guest Experience Manager

Dear Khun Tanakawee, Thank you very much for returning to Mövenpick Siam Na Jomtien Pattaya and for taking the time to share such a detailed and thoughtful review with us. It is truly a pleasure to know that, after almost a year, you found the hotel still maintained the relaxing atmosphere and overall experience you remembered. We are especially delighted to hear your positive comments about our Front Office and Lounge teams. Your recognition of their friendliness and helpfulness is greatly appreciated, particularly as some of our team members are new. We will certainly share your kind words with them as encouragement. We are also very pleased that our F&B team continues to make a lasting impression through their attentive service and ability to remember our guests’ preferences. We truly value the personal connection our colleagues build with returning guests, and we are grateful that this has contributed to making your stays memorable. Thank you as well for highlighting our Lifeguard team and their commitment to guest safety and activities. We are glad you enjoyed the fire baton performance and that this signature evening activity remains one of the highlights of your stay. It is wonderful to welcome you back after almost a year and to know that you continue to find Mövenpick Siam Na Jomtien Pattaya a relaxing destination for a beach getaway. We sincerely appreciate your continued support and look forward to welcoming you back again in the near future. Sincerely, Supalak kangkaya (Beer) Assistant Front Office Manager