Mövenpick Siam Na Jomtien Pattaya 5 stars

Customer review rating (ALL Rating) 4.5/5 2,537 reviews

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55 Moo 2 Sukhumvit Road, Na Jomtien, Sattahip, Chonburi, 20250 PATTAYA, Thailand

Description

Hotel extras

  • International 5-star hotel outside central Pattaya

  • Panoramic sea views from all rooms

  • Contemporary marine-themed design

  • Pristine beachfront location

  • Family hotel with Little Bird's Club

Our accommodation(s)

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Hotel location

Mövenpick Siam Na Jomtien Pattaya

55 Moo 2 Sukhumvit Road, Na Jomtien, Sattahip, Chonburi
20250 PATTAYA
Thailand

GPS:12.83379, 100.909853

Telephone
Fax +66 33 078 777

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,537 reviews

Customer review rating 2.0/5

Supranee A. Families - Confirmed reviews ALL

To be honest, I was very much reluctant considering to express this publicly, and it took me some time to sit down and arrange my expressions on these sensitive issues, however, after a double-reading of the insensitive and unconcerned responses from the Reservation Manager of the property, I think should write this. During this stay, there were several aspects that left a positive impression. The restaurant staff provided a very warm and welcoming service, and the front desk staff were highly efficient and helpful, ensuring a smooth and fast check-in process. However, it was disappointing to note that the response to the feedback I provided felt more like an attempt to justify the situation rather than genuinely address the concern. I had intentionally shared my feedback directly in hopes that it would be handled internally rather than appearing publicly on the Accor website. Unfortunately, the response I received gave the impression of defensiveness rather than accountability. In particular, I raised a concern regarding hygiene standards at the cocktail bar. I observed that the bartender used a tasting spoon, placed it in their mouth, and then returned the same spoon to a shared container for bar tools. This raised serious concerns, as it appeared highly likely that the spoon could be reused. The explanation provided—that spoons are replaced every four hours and soaked in cleaning solution—was not reassuring and did not adequately address the hygiene concern. On the contrary, it further reinforced the perception of inadequate sanitary practices. Even in well-established restaurants, separate tasting spoons are typically used and properly cleaned after each use. Additionally, I observed another bartender tasting the iced chocolate we ordered for my child by placing a drop on the back of their hand and then actually licking it from there. Although this did not directly contaminate the drink, I feel uncomfortable and reluctant to consume it, especially for my child. Additionally, I would like to highlight a concern regarding the reservations team. During the booking process, the telephone communication was not up to standard, with periods of silence, lack of clear responses, and an unfriendly tone. While my overall stay was pleasant, the handling of my feedback and the response received were disappointing and diminished the experience. I regret having to share this publicly, however, I hope this honest and constructive feedback will be helpful for future improvements. Thank you.

Dear Khun Supranee A., Thank you for taking the time to share your detailed feedback. We sincerely apologize for the concerns you experienced, particularly regarding hygiene practices at the bar and the service from our reservations team. This is certainly not the standard we strive to uphold, and we regret the disappointment caused, especially in the handling of your feedback. At the same time, we truly appreciate your kind comments about our restaurant and front desk staff. Your feedback has been noted and will be reviewed with the relevant teams for improvement. Thank you once again for bringing this to our attention. Sincerely, Maria Zyablitseva Assistant Guest Experience Manager

Customer review rating 5.0/5

Kishore K. Families - Confirmed reviews ALL

It’s licated right infront of beach, we enjoyed a lot pool was very big and great. Room sizes also very big and comfortable bedding.

Dear Mr. Kishore K., Thank you very much for your kind feedback. We are delighted to hear that you had a pleasant stay and enjoyed our beachfront location, spacious pool, and comfortable rooms. We truly appreciate your suggestion regarding breakfast options. While our concept does not focus on specific national cuisines, we will certainly take your feedback into consideration as we continuously look for ways to enhance our guests’ experience. We hope to have the pleasure of welcoming you back again in the near future. Sincerely, Maria Zyablitseva Assistant Guest Experience Manager

Customer review rating 5.0/5

Vincenzo G. Families - Confirmed reviews ALL

Had a 1 night stay wi h a pool kids birthday party for our daughter last weekend. Everything was perfect from the planning stage with the halo of Chef Samuele to the whole stay and party

Dear Mr. Vincenzo G., Thank you for choosing to celebrate your daughter’s birthday with us. We are truly delighted to hear that everything—from the planning stage to the poolside party and your stay—was perfect. Chef Samuele and the entire team will be so pleased to know they helped create such a memorable experience for your family. We look forward to welcoming you back for more special celebrations in the future.. Sincerely, Maria Zyablitseva Assistant Guest Experience Manager

Customer review rating 5.0/5

Ranju S. Families - Confirmed reviews ALL

The whole property is maintened well and the hospitality is remarkable.

Dear Khun Ranju S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Maria Zyablitseva Assistant Guest Experience Manager

Customer review rating 5.0/5

Thananphat S. Families - Confirmed reviews ALL

Nice located

Dear Khun Thananphat S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Maria Zyablitseva Assistant Guest Experience Manager

Other web-users rate our hotel

  • 571 reviews 7.6/10 Location
  • 1,590 reviews 7.9/10 Room
  • 1,773 reviews 8.4/10 Service
  • 8 reviews 8.2/10 WiFi
  • 823 reviews 7.1/10 Amenities
  • 628 reviews 7.2/10 Cleanliness
  • 507 reviews 8.1/10 Breakfast
  • 276 reviews 5.7/10 Value

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