Mövenpick Siam Na Jomtien Pattaya 5 stars

Dear Khun Rungnipa L., Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you enjoyed our location, the beautiful sea view from your room on the 32nd floor, and the friendly service provided by our team. We are also pleased that you appreciated the variety offered at breakfast. We sincerely apologize for the inconvenience caused by the air-conditioning issue in your room. Your comments regarding the temperature settings and the resulting condensation on the floor have been shared with our engineering team for immediate inspection and corrective action. Guest safety and comfort are our top priorities, and we appreciate you bringing this matter to our attention at check-out. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an even more comfortable stay in the future. Sincerely, Maria Zyablitseva Assistant Guest Experience Manager

Dear Khun Sunaree L., Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet your expectations. We are particularly concerned to learn about the unpleasant odor in the room and sofa, as well as the condition of the towels and bed linens. This is certainly not the standard of quality and comfort we strive to provide. Please accept our sincere apologies for the inconvenience caused. We also appreciate you bringing the slippery shower room tiles to our attention. Guest safety is of the utmost importance to us, and your comments will be shared with the relevant departments for immediate review and corrective action. Additionally, we regret that the freshness of the linens did not meet your expectations. We will review your feedback with our Housekeeping team to ensure our cleaning and laundry standards continue to provide a comfortable experience for all guests. Thank you for highlighting these concerns. Feedback such as yours helps us identify areas for improvement. We hope you will give us another opportunity in the future to provide you with the high-quality experience that we are known for. Sincerely, Maria Zyablitseva Assistant Guest Experience Manager

Dear Khun Pattarinee R., Thank you for taking the time to share your experience with us. We are delighted to hear that you were impressed by the hospitality of our team, especially the staff at Panorama Club. Your kind words are truly appreciated and will be shared with our colleagues, who will be encouraged to know they helped make your stay memorable. We are also pleased that you enjoyed our great location and that Mövenpick continues to be your preferred choice when visiting the area. At the same time, we appreciate your constructive feedback regarding the condition of the room and certain facilities. We understand the importance of maintaining our property to the highest standards, and your comments have been shared with the relevant teams for review. We also regret that our Chocolate Hour did not meet your expectations in terms of variety. As one of Mövenpick's signature experiences, we value your feedback and will take it into consideration as we continue to enhance the guest experience. Thank you once again for your valuable feedback. We look forward to welcoming you back and providing an even better stay in the future. Sincerely, Maria Zyablitseva Assistant Guest Experience Manager

Dear Khun Panittra S., Thank you for taking the time to share your detailed feedback with us. We truly value your comments, as they help us improve the experience we provide to our guests. Please accept our sincere apologies that certain aspects of your stay did not meet your expectations as a 5-star property. We regret to hear about the unpleasant odor from the pillows upon your arrival, as cleanliness and guest comfort are matters we take very seriously. Your comments have been shared with our Housekeeping team for immediate review and improvement. We are also sorry to learn that your breakfast experience at the lobby-floor venue was disappointing. During periods of high occupancy, we open an additional breakfast area to accommodate guests more comfortably; however, this should never compromise food quality or temperature. We sincerely apologize that the hot items were not served at the proper temperature and that the sausage quality did not meet your expectations. Your feedback has been forwarded to our culinary team for corrective action and further attention. Regarding the in-room coffee machine, kindly note that espresso coffee machines are available exclusively in our Suites room categories. Nevertheless, we sincerely apologize for any disappointment this may have caused during your stay. We sincerely appreciate you bringing these matters to our attention and hope to have the opportunity to welcome you again for a much more pleasant and seamless experience in the future. Sincerely, Maria Zyablitseva Assistant Guest Experience Manager

Dear Khun Waewwan, Thank you very much for taking the time to share your feedback regarding your recent stay at Mövenpick Siam Na Jomtien Pattaya. We are pleased to hear that you enjoyed the breakfast and appreciated the overall experience. At the same time, we sincerely regret to learn that your dining experiences at T55 and our seaside restaurant did not meet your expectations. We understand how disappointing this must have been, especially when dining is an important part of the overall stay experience. Your comments are highly valued and will be shared with our team for review and improvement, as we continuously strive to enhance the quality, consistency, and overall dining experience for our guests. Sincerely, Supalak Kangkaya Assistant Front Office Manager