Dear Mr. Mohammed I would like to thank you for you concern and follow up ,, I stayed with your apart-hotel four times but I faced the same problem with the air-condition , now am sitting in room # 407 and it is very bad ,, I called reception 2 times but they refused to change the room which confused me and make me not comfortable in my stay.

Amazing hotel with a good location central casablanca , clean , amazing employees except the one working in the rooftop which are rude and so not professional but the rest is just sublim with an amazing rooms and space

Nice located with a really nice rooftop terrace

The rooms were okay, a bit worn down but clean. The window door in the room didn't lock. The pool worked only from 11 am, it's filtration system wasn't turned on and there were actual hair flowing in it.

The studio is well furnished and comfortable. The hotel is nice and the underground parking useful. However when we arrived in the afternoon, the whole floor corridor and the room were not clean. In the room the floor and rugs were dirty, we had to ask for it to be cleaned. Even if was clean after we still smelled smoking/tobacoo in the room, maybe through the ventilation. We were on the first floor and even with the windows closed the passing street is quite noisy.

Unrespectful staff !

I booked 1 apt with a balcony . When I arrived it was taking by another guest !

Very attentive reception staff. They are welling to support as much as they can. Special thanks to Khadija and Nabil and rest of the team. Location is in heart of Casablanca.

Receiption and front desk people was nice to me. Location was very convenient .Housekeeping doesn't care well and difficult to find them. Water pressure was not strong enough in the shower even after sending the engineer for repairing. The roof restaurant staff was not friendly. Anyway, I am happy with the location , furniture and the receiption staff. That is why I must try again once more in shaa ALLAH

HOrrible customer service. Although I am an accor member I was given a higher nightly rate than what was on booking.com. I was given the smallest room -- very noisy. The a/c and t.v. were not working. When I called Nabil (who was working the front desk), he threatened to put me in a worst room (lower noisier room knowing fully well my first request upon check in is to have a quiet room). He was very rude and was horrific in his conduct toward me. Finally it was the a/c technician (Ismail) who provided excellent customer service to me by talking Nabil into giving me the same room on a higher floor and helped me bring my luggage upstairs with my two young kids in tow. I included Kolthoom because when I was checking in and showed her the lower rate on booking.com, she said it was 'impossible' and did not agree to give me the same rate. She also claimed there were no other apartments available but a few hours later I saw a 2 bedroom apartment available for a mere 30 euros than what i was paying for a 20 m studio. One of my worst experiences at a hotel. Fire Nabil!!!

Excellent new addition to the hotel inventory in Casablanca, the aparthotel has all the amenities you will need whether on business or as a tourist with the hotel being located near the city centre. Bravo to mangement and staff. Who are always on point during my stays and visits to their roof top bar/lounge area named Le Bir.