ibis Casa Sidi Maarouf Hotel 3 stars

Experience conviviale

It was a bit disappointing. No proper wardrobe that can close. No kettle with coffee or tea in the room. restaurant food was not always fresh.

Walking into my room and seeing the condition of the curtains, having light shine through holes in the lining of the curtain, did not start my experience well. I am accustomed at this price level, to have a kettle with coffee available in the room. The when my 1 towel was left for replacement on the floor 3 days later, it was not replaced and I had only 1 towel left. With hairwashing, I use 2. The bathmat was removed on about day 4 and never returned. No glass was even available if I had wanted to drink water or cold drink. one evening the service in the restaurant was very good. The others there was a different, younger supervisor and the service was not very good. Breakfasts did not have a good selection of fresh food. But the security was good and the reception staff were very friendly and helpful. Also the lady from the bar was very helpful.

Good rooms with very good cleanliness and timely room service. The common area is very well decorated with ample board games and even a foosball table which makes for quick entertainment when waiting for the taxi. However, the breakfast buffet can definitely be improved to make the stay even more comfortable.

Good... I like the most the team of the hotel they are very nice and helpful.

I was incredibly dissatisfied with my one night stay at this hotel. As I was drifting into what should have been a very pleasant sleep, a complete stranger unlocked my room door and walked in with his suitcase. I screamed at him and he quickly left. When I spoke to the receptionist (she claimed to be the manager), she said that he must have got the wrong room. Which was fairly obvious given that I was lying in the bed partially clothed! At no point did she acknowledge or apologise for the fact that an Ibis employee must have given the guy the wrong key card! I demanded another room but was told that the hotel was fully booked! I asked for a refund and was completely ignored. The 'manager' then said that she had now changed my access card so that I was the only person able to access room 212. Why wasn't that always the case?!?! I returned to the room and checked online to see if the hotel was fully booked. Surprise surprise, it wasn't! Using the leclubaccor website I was able to process a room booking for one of three rooms that were available! I didn't feel particularly safe in the room and put my suitcase alongside a chair up against the door. Which wasn't the best idea given that it was my only fire exit! However, the idea of someone else walking into the room whilst I was alone in a foreign country and being attacked seemed far worse. I've emailed my complaint to the company, but over 48 hours later I'm still waiting for an acknowledgement, refund and an apology! When I checked out if the hotel the reception staff apologised and didn't make excuses for my disastrous stay! However, I'm still incredibly disappointed with my overall experience.

Old hotel Poor internet connection Poor breakfast

Staffs have an excellent attention to the guests.

The road in front of the hotel is very noisy

Desdpite to be in new fashion IBIS renew recently, the quatilty of this hotel is still low, most probably due to a lak of Managemetn care. Despite of two claims, the staff didn't change the bed sheets with holes, nor put hangers, nor put a second towels in the bathroom. Trace of blood on the curtains, and a limited cleaning. According to the staff, the lack of bedding and towels is a voluntary decision of the management of the hotel. Icy hotel without apparent heat, even in the dining room where diners take their breakfast with their coats.the overall image of the hotel saved by a butler having done a quality service and attentive to the bar, and who served one morning at breakfast. The only day the staff was present, anxious to bring customers satisfaction. If noto the four morning a furtive staff hung up coffee at the croissants at the restaurant, to leave in the pantry. Room service, or personal breakfast service for hungry staff?Hotel without interest or attraction! een due to the noice of the bridge in construction closed to the hotel. Unlicky I got a room over the main street!

Except the bar where the Maitre d'Hotel provided a professional service (even when he was working at the restaurant for the breakfast, the rest of the hotal does not deserve attention! In spite of the renewed demand, no hanger in the room, bed sheet with holes, only one towel per double room, state of the towels lamentable. I received as an explanation that the management of the hotel did not want to spend in towels and other fabrics. No heating in the rooms, but not in the dining room where customers keep their coats because of the cold. unfortunately room overlooking the avenue, the work of the new bridge, so concert horns ... The day the famous "maître d'hotel" was not there, the breakfast was starved. The staff went by for coffee and croissants, but missing the restaurant where I did not find a spoon or fruit juice, all in a Siberian frieze! Ibises from Casa Central Station, Tangier, Rabat showed me that the service of IBIS can be correct in Morocco! But here "the habit is not the monk", even renovated this hotel is of poor quality.. But here "the habit is not the monk", even renovated this hotel is of poor quality..Sad for the butler, but it's a management problem.

Room was ok! Cattle was missing also iron table and shower amenities room felt so empty but generally clean! Staff were friendly!

i found good receiption team , room service is good , resturant is good but simple no facilities in room like small refregator and money safe

Négative...

I like Ibis brand of hotels. The stay in this hotel was also no exception. What I particularly like about this stay is the staff of the hotel, which was very friendly. There have been some small maintenance issues, though in the hotel. The elevator often gives problem. It would have been better if there was one more elevator. There have also been problem about some bathroom fixtures. But overall the stay was quite good.