Sofitel Casablanca Tour Blanche Hotel 5 stars

Parfait

When there is a dedicated special attention. when people try to show their best everyday, even when they fail they should have the highest grade.

Despoten Civid: a marvellous stay, very kind.

briefly, TOP

Good stay

I had lovely time and nice welcome by Imane Allsafe officer and Dirs Locke ppl and I have all the help from them I wish them good luck for futher I hope they get promoted they have good skills god bless

Felt welcomed to our second home after a long pause to our travels to casablanca due to the Covid19 lock down and travel restrictions. It’s our first trip after almost a year and we felt welcomed in our second home in cassblanca.

I was and I am very satisfied about the long period of time that spend at Sofitel tour Blanche. I highly appreciate the extrem friendly service and of all team members. Especially the service from the front desk „ Wissal“ who is almost able to read all your wishes from your eyes.

i trully loved my stay in this charming hotel! Rooms and reception area were very clean and beautifully designed. Staff was very friendly and helpful huge thank you to the Guest Service Manager - she is truly amazing and definitely on the right spot with her friendly and caring attitude towards hotel guests!

Very satisfied !!! Great staff !!!

I used to book sofitel many times, but this time i didn't feel the warming welcome neitheir 5 stars services

We had to extend our stay by one night due to the corona virus and requested a late check out, we were extremely well assisted by your front of house staff, Wissel, Imame, and Mehdi/

The people were great, very nice & welcoming. One thing that lacked was the service. Although the restaurant was fine, the bar definitely was not. We had more than once that someone took our order after sitting down at a table & waiting quite a while, and then they just disappeared. We eventually would go up to the bar and order from someone else, who was very nice & provided quick service. Walking into our room, it smelled of mold & mildew. We realized why when we took our shower in the morning and the water did not drain but instead ran out into the bathroom, and I am sure through the wall onto the carpet in the bedroom. We used all of our towels to swab up as best possible. We had an ocean view room. However, we could not see through the dirt and grime on the windows to enjoy it. The bed was worn out & sagging and needed to be replaced. Instead there was a pad on top of the mattress that was too small for the bed size. The combination caused you to either roll out of the bed or roll towards the middle. My husband was so uncomfortable that he hardly got any sleep while we were there. All-in-all, not what I would expect from a Virtuoso property. Especially at the price we were charged. I am wishing that I should have booked down the street for half the price and had a better experience.

Middle of the night loud water pipe noise kept us awake Saturday night concert music show in the hotel drum beats could be heard on our 10th floor room Some in our party complained that some rooms had poor water drainge Elevators frequently full or loos the floor option that you chose when stopping at a different floor

I stayed at the Sofitel prior to my tour of Morocco: was met by staff who greeted me and helped me settle as I needed to