Sofitel Casablanca Tour Blanche Hotel 5 stars

TripAdvisor rating 4.5/5 2,294 reviews
Sofitel Casablanca Tour Blanche
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+ 29 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • In the heart of the Art Deco city and the business district.

  • Breathtaking views of the Hassan II Mosque, the Old Medina and the ocean

  • So Spa on 2 floors and So Fit equipped with the latest machines

  • Car park and free WIFI.

  • The Penthouse is a private villa on the 24th floor with a private pool and butler service.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • Air conditioned
  • MOHAMMED VPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
  • Tennis (Nearby)
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Sofitel Casablanca Tour Blanche

Rue Sidi Belyout
20000
casablanca
morocco

Tel: +212522456200

Fax: (+212)5/22542218

Contact email

Check-in from 15h00

Check out up to 12h00

  • STCR :   Bus Casablanca

  • By plane

    MOHAMMED V At 25.8km / 16.03 miles - Shuttle paying

  • By train

    GARE CASA PORT At 0.5km / 0.31 miles

GPS :33.597748, -7.614201

Our accommodations

Experience life inside the rooms and suites where feminine colors work alongside the finest materials to create a level of comfort that can only be defined as contemporary luxury. The views of the city, the ocean or the great mosque are amazing and unique The spacious, comfortable and high-tech suites tower above the city of Casablanca with views that will take your breath away. Each suite offers a butler service for a truly bespoke service experience.

CLASSIC ROOM WITH 1 KING SIZE BED AND CITY VIEW

  • Max. number of persons: 3
  • Area: From 33
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

CLASSIC ROOM WITH 2 SINGLE SIZE BEDS AND CITY VIEW

  • Max. number of persons: 3
  • Area: From 33
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUPERIOR ROOM WITH 1 KING SIZE BED AND PORT AND CITY VIEW

  • Max. number of persons: 3
  • Area: From 33
  • Views: Harbour view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 2 SINGLE SIZE BEDS, CITY VIEW

  • Max. number of persons: 3
  • Area: From 33
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

LUXURY ROOM WITH 1 KING SIZE BED AND VIEW OF THE MEDINA, HASSAN II MOSQUE AND THE OCEAN

  • Max. number of persons: 3
  • Area: From 35
  • Views: City side, Panorama view, Harbour view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

LUXURY ROOM WITH 2 SINGLE SIZE BEDS AND VIEW OF THE MEDINA, HASSAN II MOSQUE AND THE OCEAN

  • Max. number of persons: 3
  • Area: From 33
  • Views: Harbour view, City side, Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Beautiful room, king size bed, high floor, view of medina, HASSAN II mosque and the sea

  • Max. number of persons: 3
  • Area: From 35
  • Views: Ocean/Sea view *

* Subject to availability

  • Bathrobe
  • Slippers

JUNIOR SUITE WITH KING SIZE BED, SPACIOUS BEDROOM AND SEPARATE LOUNGE AREA

  • Max. number of persons: 4
  • Area: From 65
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

PRESTIGE SUITE, KING SIZE BED, SEPARATE LOUNGE, VIEW OF THE MEDINA, HASSAN II MOSQUE AND OCEAN

  • Max. number of persons: 3
  • Area: From 65
  • Views: Panorama view, Harbour view, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

OPERA SUITE WITH KING SIZE BED, SEPARATE LOUNGE, LARGE TERRACE, VIEW OF THE MEDINA AND OCEAN

  • Max. number of persons: 3
  • Area: From 70
  • Views: Panorama view, City side, Ocean/Sea view *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

IMPERIAL SUITE WITH 1 KING SIZE BED, SEPARATE LOUNGE AND DINING ROOM, AND PRIVATE KITCHEN

  • Max. number of persons: 3
  • Area: From 100
  • Views: Panorama view, Harbour view, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

PRIVATE PENTHOUSE ON THE 24TH FLOOR, TERRACE WITH POOL AND BUTLER SERVICE

  • Max. number of persons: 3
  • Area: From 140
  • Views: Panorama view, Harbour view, Ocean/Sea view *
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Our restaurants and bars

L'ATELIER ORIENTAL

Type of cuisine: null

Photo non contractuelle / Strictly non binding

Every evening at the Atelier Oriental restaurant, the chef showcases exquisite oriental cuisine inspired by the finest Moroccan and Lebanese.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BRASSERIE LA TOUR

Type of cuisine: French

Photo non contractuelle / Strictly non binding

The Brasserie La Tour restaurant serves traditional French brasserie classics all day. The chef offers a new menu every week and his special is available at lunch and dinner. Make sure to try the delightful breakfast.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE CASART

Photo non contractuelle / Strictly non binding

This lounge bar in Casablanca is open night and day and pays tribute to local artists and vintage champagnes. Soak up the calm, sophisticated atmosphere and contemporary design of the luxurious Terrace. Tapas and Aty cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 1,500

  • Maximum capacity: 1,326 people

  • Maximum banquet capacity: 640 people

Find out more

Our guest reviews for
Sofitel Casablanca Tour Blanche

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

3,012 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,294 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

We had a 15th floor room with a great view of the Hassan II Mosque, and we appreciated the staff, which was friendly and capable (making restaurant reservations)

Customer review rating 4.5/5

Anonymous Families - 17/11/2019 Confirmed reviews ALL

Very pleasant!

Dear Mr. T., We very much appreciate your comments regarding your stay at the Sofitel Casablanca Tour Blanche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imane El Amri Guest Experience Manager

Sofitel Casa Top!

TripAdvisor rating 4.5/5

Dahmane D Couples - 14/11/2019 TripAdvisor review

Had a great stay at one of my favorite hotels: Sofitel...Strongly recommend Casa Sofitel out all other brands. Everything was excellent. The hotel saved me frpm my worst travel stay at the Casa Sheraton...Avoid Casa Sheraton...worst Bonvoy Hotel!!!

Dear Guest, First of all I would like to thank you so much for sharing such a nice review with all the Trip Advisor community. Thank you as well for choosing the Sofitel Tour Blanche for your stay in Casablanca. We are thrilled to hear you had such a wonderful experience at our hotel and that you enjoyed all its facilities including our staff's service, and the quality of your room .I will make sure that all our team read this beautiful comment. All of us here at Sofitel Casablanca Tour Blanche take great pride in providing such personalized service and memorable experience for our guests. We hope to have the opportunity to welcome you for another “magnifique” and relaxing visit in the near future. Best Regards

below average

Customer review rating 4.5/5

Romila Families - 13/11/2019 Confirmed reviews ALL

the hotel is clean and the staff are friendly and helpful. the bed is totally unacceptable. 2 single beds pushed together to make a kingsize bed is pathetic i did not get one good night's sleep. i was showed similar rooms that i could move in to but there was no point as they all had the same bed issue.

Dear MRs.S., Thank you for taking the time to tell us about your experience at the Sofitel Casablanca Tour Blanche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Imane El Amri Guest Experience Manager

The service and room are very dissatisfied, this is the worst five-star hotel we have stayed.

Customer review rating 4.5/5

Jinghua D. Couples - 05/11/2019 Confirmed reviews ALL

The overall experience is very disappointing. The room looked odd, small and dark. Even we turned on all the lights, it didn't feel comfortable at all. One of our light was not working. We have 2 people together, but there was only one pair of slipper, one set of shower and shampoo. The toilet was shaking. The front desk was not welcoming. There were some shopping products at the lobby, but only one staff carried the key. So we failed to purchase as that person went home. Before I booked this hotel, my friend recommended Four Seasons to me. But I thought Sofitel had better location. I made the wrong choice. This was the last night we were in Morocco, and it was the worst hotel in our whole trip. I will never ever recommend this hotel to anybody.

Dear Mr. D., Thank you for taking the time to tell us about your experience at the Sofitel Casablanca Tour Blanche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Imane El Amri Guest Experience Manager
Customer review rating 4.5/5

Michelle L. Business - 28/10/2019 Confirmed reviews ALL

Very friendly and attentive staff, food at hotel was delicious. Rooms were clean in and good condition, location of hotel is perfect and things around the city are easily accessible.

Dear Mrs. L., We very much appreciate your comments regarding your stay at the Sofitel Casablanca Tour Blanche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imane El Amri Guest Experience Manager

Wonderful experience

Customer review rating 4.5/5

Shamel Friends - 28/10/2019 Confirmed reviews ALL

Best service , All the stuff was proficanal even the general manager which I met in breakfast , concierge spend time with me for booking, the front desk try to give best service and extended our stay during fully booked . At restaurant very friendly

Dear Mr. E., We very much appreciate your comments regarding your stay at the Sofitel Casablanca Tour Blanche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imane El Amri Guest Experience Manager

Mr Imran K.

Customer review rating 4.5/5

Imran Business - 13/10/2019 Confirmed reviews ALL

From entering into this hotel and being served by Imane who was super helpful and assisted us with our requirements from the room the food all top class

Dear Mr. K., We very much appreciate your comments regarding your stay at the Sofitel Casablanca Tour Blanche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imane El Amri Guest Experience Manager

Brilliant welcoming professional staff

Customer review rating 4.5/5

Lee &. S. M. Couples - 10/10/2019 Confirmed reviews ALL

First time in Morocco and the people are so friendly. We loved the vibe, location and views from the hotel room. Easy walking distance to everywhere, especially the souks. The hotel staff were lovely - even arranging some surprise flowers and cake on my wife's birthday. Thanks again.

Dear M. M., We very much appreciate your comments regarding your stay at the Sofitel Casablanca Tour Blanche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imane El Amri Guest Experience Manager

Good service

TripAdvisor rating 4.5/5

Ole H Business - 06/10/2019 TripAdvisor review

Good hotel placed in the center of Casablanca. Good service and good rooms. Perfect view over the Medina towards the Mosque. High quality breakfast and dinner with high service. The trafic around the hotel is difficult.

Dear Sir, First of all I would like to thank you so much for sharing such a nice review with all the Trip Advisor community. Thank you as well for choosing the Sofitel Tour Blanche for your stay in Casablanca. We are thrilled to hear you had such a wonderful experience at our hotel and that you enjoyed all its facilities including our staff's service, and the quality of your room .I will make sure that all our team read this beautiful comment. All of us here at Sofitel Casablanca Tour Blanche take great pride in providing such personalized service and memorable experience for our guests. We hope to have the opportunity to welcome you for another “magnifique” and relaxing visit in the near future. Best Regards.

Welcoming!

Customer review rating 4.5/5

Natalie Friends - 05/10/2019 Confirmed reviews ALL

Amazing customer service by people who actually cared about their guests, unlike the experience we had originally when booked next door at the Novotel. PS Cleanliness was outstanding, again unlike the Novotel. Our thanks to Lina & Fatima especially.

Dear Mrs. L., We very much appreciate your comments regarding your stay at the Sofitel Casablanca Tour Blanche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imane El Amri Guest Experience Manager

Great food, great room, great staff

Customer review rating 4.5/5

Grant S. Business - 04/10/2019 Confirmed reviews ALL

Room was really good. Perhaps a few more English channels on TV would be possible?

Dear Mr S., We very much appreciate your comments regarding your stay at the Sofitel Casablanca Tour Blanche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imlane El Amri guest Experience Manager
Customer review rating 4.5/5

Hazem N. Business - 29/09/2019 Confirmed reviews ALL

A special thanks to the GM Mr. Lobier for your hospitality and excellent service .

Dear Mr. N., We very much appreciate your comments regarding your stay at the Sofitel Casablanca Tour Blanche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imane El Amri Guest Experience Manager

check below

Customer review rating 4.5/5

Yassine M. Business - 29/09/2019 Confirmed reviews ALL

I am quite satisfied with the services at the bar, restaurant, the sky bar... i wanted to highlight the proactively and professionalism of the receptionist "IMAN".. she helped me with the reimbursement process for an amount was deducted by mistake 2 months ago. good team, impressive services and very warm welcoming! great job! well done

Dear Mr. M., We very much appreciate your comments regarding your stay at the Sofitel Casablanca Tour Blanche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imane El Amri Guest Experience Manager

Marvellous M.

Customer review rating 4.5/5

Marvellous M. Friends - 27/09/2019 Confirmed reviews ALL

What a fantastic hotel in the heart of Casablanca.We had a great stay at The Sofitel and enjoyed it’s proximity to the cultural vibe of M..We we were made to feel very welcome by Fatima and her team at the front desk and all the members of the staff we interfaced with were professional and caring.

Dear Mr M., We very much appreciate your comments regarding your stay at the Sofitel Casablanca Tour Blanche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imane El Amri Guest Experience Manager

Style, comfort, location, view and the heart of the city

Customer review rating 4.5/5

Aadel Solo - 23/09/2019 Confirmed reviews ALL

I was in my way from tangier to Casablanca in Saturday afternoon and needed a place to stay. Did the booking, it was my first stay at Sofitle Casablanca and from the minute I walked in there is a was nice feeling about the hotel. Fatima and her colleague (forgot his name ) at front desk showed a warm welcome and Fatima told me with a big smile that Room upgrade is done. Smooth check in a professional manner. It was nice feeling as it was my first time and felt relax and almost at home. They made sure my request for feather free pillows are done, dust free, this take me to also thanks house keeping for promote response. Bear in mind I made the booking 6:30pm and I was at the hotel 7:30pm. I would also like to point out my encounter with Iman front desk supervisor who is incredibly professional, calm, good listener and also seem to be a good leader. I had conversation with her during this stay. And back in April 2019 I used the hotel spa and needed some money exchange and she was a great help. To list some of the front desk team who I had contact with: Sanaa who was really nice and efficient when I needed some help with first aid kit in my last day. Hafsa and wisal. Lina from guest relation came across professional, discreet and genuine which key as guest relation. The spa manager Samera has demonstrated the meaning of looking after guest interest. As she told me about an offer during morning time in which a Pervious personal I came in contact did not mention it. Big thank you for Smara and her staff . My experience with breakfast staff and Resturant again was excellent. Breakfast selection was sufficient but may be they could do a little bit more. Marouan he was looking after my table during my stay and he was very professional, discreet , spot on with understating my requests and drink orders, I would say he is standard are very high level. hajar hostess met her in my last day and she came across professional Meriem was my first contact at breakfast and great experienced professional, genuine, caring and I am sure she will have a great future. Ilham came across as professional, talented chef as she made home kind of traditional Moroccan food mesmen and harsha the best I had. Hayat I am sure she is not mentioned in a lot of reviews or surveys and I would like to say she is the one made sure we have a clean floor during our breakfast and what impress me about her that she was discreet, efficient and professional and posture and attitude. The concierge and bellmen team really one of the professional, efficient, discreet, full of energy and consistent in terms they attitude. To name a few yassine mustapha Hicham reda mohssine Meriem. I could not thanks them enough. Also I had one telephone conversation with the nine or zero number and it was Asma and she came across professional and good listener. Finally I would like to say I lived in hotels for over ten years and it’s nit easy to get a whole team in sync and I think this property has that. So keep the staff motived is we can return again and enjoy a great hospitality. I am sure the senior management team also deserve a thank you as I am sure they have a major role to give their staff the freedom and space , training to deliver an excellent guest service and experience. This was my fist stay with Accor group after many years. I have loyal guest with Starwood and marriot( Marriott bonvoy now). I would love to stay back again with Accor group but sadly this stay will it count as I did the booking via booking. Com and I did not know that. I am supposed back to Casablanca in October .

Dear Mr. A., We very much appreciate your comments regarding your stay at the Sofitel Casablanca Tour Blanche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imane El Amri Guest Experience Manager

very pleasant one night stay

Customer review rating 4.5/5

Michael S. Couples - 22/09/2019 Confirmed reviews ALL

Our first day in Morocco - we appreciated the early check in as well as the restaurant for dinner and breakfast.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Sofitel Casablanca Tour Blanche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imane El Amri Guest Experience Manager

The most amazing staff!

Customer review rating 4.5/5

Saad S. Families - 18/09/2019 Confirmed reviews ALL

I have to say the staff was incredible, from the front door to the front desk to the maintenance and cleaning crew. Very professional and understanding! The only bad part of out stay was the shower flooding the bathroom, but was promptly resolved. I would definitely come back for the staff!

Dear Mr. S., We very much appreciate your comments regarding your stay at the Sofitel Casablanca Tour Blanche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imane El Amri Guest Experience Manager

Good service but below average standard

Customer review rating 4.5/5

Anonymous Business - 11/09/2019 Confirmed reviews ALL

the toilet water hose was not working properly, curtains were old and lot of cut parts,

Dear Mr. B., Thank you for taking the time to tell us about your experience at the Sofitel Casablanca Tour Blanche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Imane El Amri Guest Experience Manager

Excellent

Customer review rating 4.5/5

Ed Couples - 08/09/2019 Confirmed reviews ALL

The people and reception team were outstanding and really tried their best throughout. Highly commend them and their overall service. The hotel room itself needs a bit of upgrading. The sofa has cigarette holes in it and for a 5 star hotel this should be updated.

Dear Mrs. G., We very much appreciate your comments regarding your stay at the Sofitel Casablanca Tour Blanche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imane El Amri Guest Experience Manager
Customer review rating 4.5/5

Penda F. Families - 06/09/2019 Confirmed reviews ALL

I only stayed for 7 hours. I was in transit. But I’m satisfied

Dear Mrs. F., We very much appreciate your comments regarding your stay at the Sofitel Casablanca Tour Blanche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imane El Amri Guest Experience Manager
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