The staff at the hotel were wonderful. Very helpful and accommodating. The room, however, is in desperate need of being updated. We found multiple things in need of repair, such as the toilet paper holder being nearly pulled from the wall. A much more serious problem was that the shower door gets stuck when you close it all the way. Had I been their alone without my spouse to push it from the outside, I’m not sure how long it would have taken me to free myself - a tiny metal knob provides almost no leverage, especially when wet from using the shower.

Excellent Pleased to meet the outstanding receptionist ( AMNIAH ) if the this the right spelling ? She is the the front line and the best marketing personality

Rooms need urgently a refresh as the rest of the hotel also a deep cleaning need to be done in the room and corridors (the cleaning team is doing the best job they can do with the limited time they have and the limited tolls they have) … Breakfast was a absolutely disappointing (food was not fresh, not well presented and not correctly keep a the right temperature, limited quantity a beverages (almost impossible to have a second glass of orange juice) coffee was terrible … except the pancakes station … the staff is doing is helping and it is doing a good job …

Made feel home from the minute I checked in the hotel

Nice stay . The staff was very helpful and pleasant. However the cleanliness, the quality of the rooms were not at the Sofitel standards. Relatively old hotel which would need a refurbishment.

From the moment we arrived, everything was wonderful!

Very nice experience as usual The staff has nice attitude they were helpful and reliable especially the head of the housekeeping department Ms Chemsi she always do her best to meet guest expectations. I 'll be back soon

First time at the hotel, I was upgraded to a suite and given a room until they prepare it. Quick check in process and a delicious breakfast selection. Ms. Lina Lahlou from guest relations was exceptionally courteous and helpful in planning my stay while I was there. Would stay there again in my future trips.

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Room was comfortable and hotel was in a great location. Air conditioner could've worked better but I made due. Maybe more English speaking channels would be nice and ESPN would be great

The overall experience was great but it was not my first time, I would firstly call out the overall staff quality of service as overall everyone was kind, helpful and extremely polite. I also want to call out the professionalism of the General Manager, Jerome Lobier, who was kind enough to upgrade me for a past bad experience I had. The only thing I would just maybe draw the attention is there are some areas in the room that needed renovating/refreshing but this is the only main thing to call out.

Excellent Customer service . All staff made our stay very comfotable. The Suite I stayed was very comfortable and has high standered. Staff at Breakfast bar was great and maintained their politness and good service .

Wonderful Staff and welcome! Everything was perfect as usual. Particular thanks to Imane. She is a great manager !!! I recommend it regarding the very good service provided during my stay. Thanks to all guys👍🏼

my family and I enjoyed as always the great hospitality and good care during our stay.

Very nice experience