Sofitel Casablanca Tour Blanche 5 stars

Customer review rating (ALL Rating) 4.5/5 477 reviews

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Sofitel Casablanca Tour Blanche - Image 1
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Rue Sidi Belyout, 20000 CASABLANCA, Morocco

Description

Hotel extras

  • Rooms and suites with view of the medina and Hassan II mosque, or the city

  • Well-being institute: Sofitel Spa with indoor pool and treatment cubicles

  • Prime location in the heart of downtown

  • 2 conference rooms with natural light

  • Opera Suite with private terrace

Our accommodation(s)

Hotel location

Sofitel Casablanca Tour Blanche

Rue Sidi Belyout
20000 CASABLANCA
Morocco

GPS:33.597748, -7.614201

Telephone
Fax +212 5225-42218

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  477 reviews

TripAdvisor Rating  4.5/5  3,275 reviews

Certificate of excellence 2025

Customer review rating 2.5/5

Musab A. Friends - Confirmed reviews ALL

Room service is not good I had to call guest service. Reception and room service many times just to get coffee capsules and waited more than an hour. Also making up the room was done very late maybe after 5 pm and didn't refill bathroom amenities or coffee and tea. During check out as gold member I am entitled to late check up till 4 pm they gave me maximum till 2 pm

Bonjour Musab A., Thank you for taking the time to share your feedback following your stay with us. I sincerely apologize for the inconvenience you experienced with our room service and housekeeping. Having to contact Guest Service, Reception, and Room Service multiple times for coffee capsules, as well as the long waiting time, is certainly not acceptable and does not reflect our service standards. I am equally sorry that your room was serviced very late and that the bathroom amenities and coffee and tea were not replenished as they should have been. Regarding your departure, I regret that the late check-out offered did not fully meet your expectations as a Gold member. Your comment has been shared with the relevant teams to ensure better alignment with our loyalty benefits and improved communication in the future. Your feedback is extremely valuable to us and helps us identify areas where we must improve. I truly hope we will have the opportunity to welcome you back and provide you with a much smoother and more enjoyable experience. Kind regards, Lisa Bertrand Guest Experience Manager

Customer review rating 1.5/5

Kathryn W. Couples - Confirmed reviews ALL

As an Explorer plus member i usually given my room immediately on arrival, even if its before check in. On this occasion they couldn't do that which is fine but it was no ok to then have to wait nearly an hour after the check in time to receive a room key with no further explanation or offer of even a bottle of water. The room was very dated and needs refurbishment, certainly not a 5 star standard although we paid for 5 star room as it was expensive.

Dear Madam W., Thank you for sharing your feedback regarding your recent stay with us. We understand that as an Explorer plus member, you expect prompt service, and we regret that your experience did not meet these expectations. Delays can occur, and we appreciate your understanding. We also acknowledge your concerns regarding the room's condition. Our team is committed to providing a high standard of accommodation, and your insights will be taken into consideration as we continually strive to enhance our guest experience. We appreciate your valuable comments and hope to have the opportunity to welcome you back in the future. Best regards, Lisa Bertrand Guest Experience Manager

Customer review rating 5.0/5

Ali F. Business - Confirmed reviews ALL

Friendly people that made me feel at home

Dear Sir F., Thank you for your kind words regarding our location and the hospitality of our team. We are delighted to hear that you felt at home during your stay. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Lisa Bertrand Guest Experience Manager

Customer review rating 4.5/5

Ajodo O. Business - Confirmed reviews ALL

Great service

Dear Ajodo O., Thank you for your kind words regarding the service and the view from your room. It is gratifying to know that your experience at Sofitel Casablanca Tour Blanche met your expectations. Best regards, Lisa Bertrand Guest Experience Manager

Customer review rating 1.5/5

Vuthana S. Families - Confirmed reviews ALL

Dirty rooms, strong sewer smell, poor overall plumbing and maintenance

Dear Vuthana S., Thank you for sharing your feedback. We sincerely apologize for the issues you encountered regarding cleanliness and maintenance. Your comments are invaluable to us as we strive to enhance our guests' experiences. Best regards, Lisa Bertrand Guest Experience Manager

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Other web-users rate our hotel

  • 134 reviews 9.7/10 Location
  • 372 reviews 5.5/10 Room
  • 547 reviews 7.6/10 Service
  • 6 reviews 4.5/10 WiFi
  • 172 reviews 2.8/10 Cleanliness
  • 113 reviews 5.3/10 Comfort
  • 100 reviews 4/10 Amenities
  • 88 reviews 7.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.