Sofitel Casablanca Tour Blanche 5 stars

Customer review rating (ALL Rating) 4.3/5 508 reviews

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Sofitel Casablanca Tour Blanche - Image 1
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Rue Sidi Belyout, 20000 CASABLANCA, Morocco

Description

Hotel extras

  • Rooms and suites with view of the medina and Hassan II mosque, or the city

  • Well-being institute: Sofitel Spa with indoor pool and treatment cubicles

  • Prime location in the heart of downtown

  • 2 conference rooms with natural light

  • Opera Suite with private terrace

Our accommodation(s)

Hotel location

Sofitel Casablanca Tour Blanche

Rue Sidi Belyout
20000 CASABLANCA
Morocco

GPS:33.597748, -7.614201

Telephone
Fax +212 5225-42218

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  508 reviews

Customer review rating 3.5/5

Stephen S. Solo - Confirmed reviews ALL

My room on the 12th floor was spacious and quiet, with a very comfortable bed and great view of Casablanca, the Hassan II mosque and ocean. I appreciated being able to access it much earlier than the official check-in time. The breakfast buffet included very tasty croissants. Unfortunately the egg dishes that were cooked to order were not good. I rejected the omelette I had requested because it was cold, dry and undercooked (and for some reason the waiter thought I wanted a “white omelette”). I then requested a poached egg, and this was also inedible, being cold and virtually raw.

Customer review rating 1.0/5

Murillo F. M. F. Solo - Confirmed reviews ALL

My overall stay was compromised by the fact that even though I had over 110,000 points at Accor loyalty program, the check in attendant kept asking for guarantees and one of my bank cards wasn't working. I ended up paying a HIGHER prepaid rate than the one I originally booked and had to cash 1000 dirhams for the deposit. If wasn't a Platinum ALL member and hadn't been on Accor properties in no less than TWENTY different countries, I could have taken this lightly. But frankly, giving all this support to a brand and be treated like a CRIMINAL when I have more than €2000 credit in fidelity points is outrageous. This is the third time that Sofitels let me down and I WILL NEVER SET FOOT ON A SOFITEL AS LONG AS I LIVE. It's not about luxury, it's about charging. I've had better treatment and either Mercure or Ibis hotels.

Bonjour Mr. Murillo F. M. F., We sincerely apologize for the experience you had during your recent stay at Sofitel Casablanca Tour Blanche. As discussed during our conversation, the request for a security deposit is a standard procedure followed worldwide and was never intended to reflect on any guest personally. We are truly sorry if you felt treated unfairly or as a criminal, as this was absolutely not our intention. Your loyalty as a Platinum ALL member and your support of the Accor group across many countries are highly valued, and we sincerely regret that this standard procedure negatively impacted your stay. Warm regards, Lisa Bertrand Guest Experience Manager

Customer review rating 0.5/5

Jozef V. D. V. Business - Confirmed reviews ALL

I stayed in the hotel for 4 nights. They take a deposit of 1000 MAD per night. This is a very high amount if you stay for multiple days. When I left it, turned out that they incorrectly charged my credit card again for the deposit. For the breakfast they also charged the credit card incorrectly. The result being that I payed ~3100 DAM too much. I send an email: no response. I send the email again: no response. I made a phone call and was requested to send the email again: no response. So I have send the email again, waiting for a reaction. This is apparently the hospitality you can expect in this hotel.

Customer review rating 2.5/5

Mohamed H. Business - Confirmed reviews ALL

I recently stayed at this hotel with high expectations, especially since it is rated as a 5-star property. First, I would like to sincerely thank the staff they were extremely friendly, professional, and always helpful. The housekeeping team was also polite and cooperative, and their attitude was truly appreciated. However, there were serious issues that cannot be ignored. Unfortunately, there were insects in the room, which is completely unacceptable for any hotel, especially one claiming a 5-star rating. Cleanliness and proper maintenance should be a top priority at this level. In addition, some facilities appear outdated and in need of renovation. While the staff did their best, the overall condition of the property does not reflect true luxury standards. With better pest control, improved maintenance, and upgrades to the facilities, the hotel could significantly improve its reputation. So , the hotel facilities and overall standards need improvement. The rooms and amenities do not reflect a true 5-star level. With upgrades to the facilities and better attention to maintaining high-end standards, this hotel could reach its full potential. For now, it still has room for development. I hope management takes this feedback seriously and works on resolving these issues.

Bonjour Mohamed H., Thank you very much for taking the time to share such a detailed review following your stay with us. First of all, I would sincerely like to thank you for your kind words regarding our team. Your recognition of their friendliness, professionalism, and helpful attitude truly means a lot to us. It is always a great reward for our staff to know their efforts are appreciated. That said, I am genuinely sorry to read about the issues you experienced, especially the presence of insects in your room. Please accept my deepest apologies, as this is absolutely unacceptable and does not reflect the standards of cleanliness, comfort, and excellence we strive to provide. This matter has been immediately shared with our housekeeping and technical teams to reinforce preventive measures and ensure stricter pest control actions. We also appreciate your comments regarding the condition of some facilities. Continuous improvements and renovation projects are being implemented to enhance our overall product and deliver the true luxury experience our guests expect from a 5-star property. Your feedback is extremely valuable, and we take it very seriously as it helps us grow and improve. We truly hope to have the opportunity to welcome you back and restore your confidence with a much more flawless experience. Kind regards, Lisa Bertrand Guest Experience Manager

Customer review rating 1.5/5

Thomas B. Business - Confirmed reviews ALL

Service of staff not good enough for the price and standing of the hotel

Bonjour Thomas B., Thank you for sharing your feedback. I am truly sorry to hear that the service did not meet your expectations or the standards you should experience at Sofitel Casablanca Tour Blanche. Please accept my sincere apologies. Your comments have been shared with the team, and we will work on improving. We hope to have the opportunity to welcome you back and provide you with a much better experience. Kind regards, Lisa Bertrand Guest Experience Manager

Other web-users rate our hotel

  • 141 reviews 9.7/10 Location
  • 385 reviews 5.6/10 Room
  • 538 reviews 7.8/10 Service
  • 176 reviews 2.6/10 Cleanliness
  • 121 reviews 5.4/10 Comfort
  • 97 reviews 7.6/10 Breakfast
  • 96 reviews 4.3/10 Amenities
  • 45 reviews 3.9/10 Value

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