Sofitel Casablanca Tour Blanche 5 stars

Customer review rating (ALL Rating) 4.3/5 522 reviews

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Sofitel Casablanca Tour Blanche - Image 1
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Rue Sidi Belyout, 20000 CASABLANCA, Morocco

Description

Hotel extras

  • Rooms and suites with view of the medina and Hassan II mosque, or the city

  • Well-being institute: Sofitel Spa with indoor pool and treatment cubicles

  • Prime location in the heart of downtown

  • 2 conference rooms with natural light

  • Opera Suite with private terrace

Our accommodation(s)

Hotel location

Sofitel Casablanca Tour Blanche

Rue Sidi Belyout
20000 CASABLANCA
Morocco

GPS:33.597748, -7.614201

Telephone
Fax +212 5225-42218

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  522 reviews

Customer review rating 4.5/5

Alison D. Couples - Confirmed reviews ALL

We had a really lovely stay at the Sofitel

Bonjour Ms. D., Thank you very much for taking the time to share your feedback following your stay with us. We are truly delighted to know that you had a lovely stay and that you appreciated our great location as well as the nearby restaurants. However, we sincerely regret the inconvenience you experienced regarding the musty smell in your room as well as the condition of the mirrors in room 802. Please be assured that your comments have been carefully noted and shared with our teams, and that we are currently in a renovation phase aimed at improving the overall comfort and quality of our rooms. We truly hope to have the pleasure of welcoming you back soon for an even better experience. Kind regards, Lisa Bertrand Guest Experience Manager

Customer review rating 4.5/5

Maha A. Solo - Confirmed reviews ALL

The room was beautiful. I enjoyed Hassan II Mosque view in my room. The staff is friendly and attentive. I was treated nicely.

Bonjour Maha A., Thank you very much for sharing your wonderful feedback. We are delighted to know that you enjoyed the comfort of your room and the view of the Hassan II Mosque. It is also very rewarding to hear that you felt warmly welcomed and well taken care of by our team. We will be sure to pass along your kind words to Camara and the rest of our staff, who will be thrilled to know they contributed to making your stay enjoyable. Your satisfaction is the greatest reward for our team, and we look forward to welcoming you back very soon for another memorable stay. Warm regards, Lisa Bertrand Guest Experience Manager

Customer review rating 5.0/5

Enas Z. Solo - Confirmed reviews ALL

Very comfortable

Bonjour Enas z., Thank you very much for your kind words following your recent stay. We are truly delighted to read that you found our team to be very nice and polite, and that you enjoyed the comfort of your experience with us. Your satisfaction is a wonderful reward for all of us, and your feedback will be warmly shared with the entire team. We sincerely hope to have the pleasure of welcoming you back very soon for another comfortable stay. Warm regards, Lisa Bertrand Guest Experience Manager

Customer review rating 3.5/5

Stephen S. Solo - Confirmed reviews ALL

My room on the 12th floor was spacious and quiet, with a very comfortable bed and great view of Casablanca, the Hassan II mosque and ocean. I appreciated being able to access it much earlier than the official check-in time. The breakfast buffet included very tasty croissants. Unfortunately the egg dishes that were cooked to order were not good. I rejected the omelette I had requested because it was cold, dry and undercooked (and for some reason the waiter thought I wanted a “white omelette”). I then requested a poached egg, and this was also inedible, being cold and virtually raw.

Bonjour Stephen S., Thank you very much for sharing your detailed feedback following your stay with us. We are delighted to hear that you enjoyed your room, the early check-in, and the view of Casablanca, the Hassan II Mosque, and the ocean. We sincerely apologize for the disappointing experience you had with our breakfast, particularly with the egg dishes. Your comments have been shared with our culinary team so that we can ensure this does not happen again. We truly appreciate your honesty, as it helps us continuously improve our service. We hope to have the opportunity to welcome you back and provide a breakfast experience that meets the high standards you expect from Sofitel. Warm regards, Lisa Bertrand Guest Experience Manager

Customer review rating 1.0/5

Murillo F. M. F. Solo - Confirmed reviews ALL

My overall stay was compromised by the fact that even though I had over 110,000 points at Accor loyalty program, the check in attendant kept asking for guarantees and one of my bank cards wasn't working. I ended up paying a HIGHER prepaid rate than the one I originally booked and had to cash 1000 dirhams for the deposit. If wasn't a Platinum ALL member and hadn't been on Accor properties in no less than TWENTY different countries, I could have taken this lightly. But frankly, giving all this support to a brand and be treated like a CRIMINAL when I have more than €2000 credit in fidelity points is outrageous. This is the third time that Sofitels let me down and I WILL NEVER SET FOOT ON A SOFITEL AS LONG AS I LIVE. It's not about luxury, it's about charging. I've had better treatment and either Mercure or Ibis hotels.

Bonjour Mr. Murillo F. M. F., We sincerely apologize for the experience you had during your recent stay at Sofitel Casablanca Tour Blanche. As discussed during our conversation, the request for a security deposit is a standard procedure followed worldwide and was never intended to reflect on any guest personally. We are truly sorry if you felt treated unfairly or as a criminal, as this was absolutely not our intention. Your loyalty as a Platinum ALL member and your support of the Accor group across many countries are highly valued, and we sincerely regret that this standard procedure negatively impacted your stay. Warm regards, Lisa Bertrand Guest Experience Manager

Other web-users rate our hotel

  • 143 reviews 9.5/10 Location
  • 393 reviews 5.7/10 Room
  • 541 reviews 7.8/10 Service
  • 177 reviews 2.5/10 Cleanliness
  • 103 reviews 8.1/10 Breakfast
  • 99 reviews 4.5/10 Amenities

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