General manager tres accessible

Hotel staff were really friendly and helpful. Room (1507) was very tired with lights not working. The shower drain was not working properly so the water leaked out to the bathroom area. Maintenance were informed but I end up removing the non standard hair trap that had been installed, it was ok after that. Not what I expected to have to do in a 5 star hotel.

The interaction with the staff was pretty good, they were nice and accommodating. But the overall look of the room left me with a really sad taste. I paid the rate for the location and the brand, but right now I definitely feel I got ripped off. Inside the room there were clear signs of things that were requiring repairs (like the torn and stained side bed lamp) or at least cleaning (like so many places with layers of dust and dirt, and even a former guest sock left behind the iron table). I have to say that is one of the few times in my experience that I tried to my best and spend as less time possible inside the room…

Comfortable

For a Sofitel hôte I didn’t like the experience at all the room was very humid and the AC very bad Hotel entrance was very dark

I stayed in this hotel for 4 days from 13 July to 17 July. But I am sorry to say that the rooms was old, towels was very old and stained, room was not properly vacuumed and I could see the rubbish under the bathroom door. Infact there was white dust and paper waste under the bathroom door. Nobody cleaned under the door and I could could see the dirt when I shut the bathroom door. Breakfast restaurant felt unhygienic and I could see fruit flies everywhere over the food. I tried museli which was in cups, but it was totally stale and old. Tasted bitter and off. Complained to the restaurant manager, but I never had breakfast again.

Comfortable rooms, Well located amenities

Nice and comfortable hotel. Probably not completely at the international level of other Sofitels.

In genral, wherever I travel, I always try to stay at Sofitel hotels because of their great service, location, value for money, and rooms. Expectations for sercive were met, excellent as always, yet the hygiene was below average for a Sofitel, and the rooms were a disaster. It was my 1st time trying the Sofitel Casablanca so I booked 2 nights to try it, and in my mind, if experience is great, I will extend to my full stay (14 nights). Unfortunately, I didn't renew my stay because I couldn't stand the rooms and the hygiene in there. First, I would like to thank all the staff from Sofitel Casablanca who were amazing during my 2-nights stay. From reception, concierge, room service, to waiters, they were all excellent and helped the overall score get to 4/10 (otherwise it would have been less). A huge shoutout and thank you to Mrs. Hind, the restaurant manage of the Japanese restaurant at Sofitel. Thanks to her, she made me come 2 consecutive nights to enjoy her company and the lovely food and staff. A real luxury experience (building relationship with customers and cherishing them). She spotted a pain point I had at the hotel (related to the concierge) and without even asking her to help me, the next day in yhe morning, I got a call from the concierge to investigate in the incident. Not only she reported the issue although it is not related to her job, but she followed up discretely to make sure it was properly addressed, and it was addressed. This kind of people is the exceptional next level luxury hospitality thst Sofitel should be proud of having and continue to empower. This is what I call a seamless experience. I would definitely come back to the restaurant just to enjoy her service and management of the restaurant, extremely professional. Hats off. Second, regarding the room, those were the worst room I ever stayed at a Sofitel. I accept rooms that can be old, but they need to be very well maintained and extremely clean. I was offered the room 1110 (no room upgrade up to my knowledge despite being a Gold member, but that is okay), and there was a weird smell in the room, tiles were not very clean, towels smell was weird and old (usually it is standardized across sofitel hotels), so texture of towels felt also cheap. The soap smell was bad (this is relative to me, but I am used at Sofitel to the Lanvin soap kit). I woke up several time in the night because someone (I believe it is the room just above me) decided to take a shower late in the evening or so, because I could here clearly water flowing in the sewage system, and it is the first time I hear it that loud in a hotel. I have lamps above the lavatory that started blinking in the middle of the night when you turn it on, so I couldn't turn it on for a long time because I was scared it burns or damages other electronics. I am not sure AC works well because when you change the fan speed or temperature the sound of the fan reamins the same and the room does not become cooler (it wasn't warm, it was okay for me, but can be warm for someone else and not be able to cntrol the AC). What came on top were the out of service elevstors during my full stay. 2 out of 3 elevators were out of service for 3 days, and for a 23 floor building, you can imagine how much time will it takes to get to the room wirh the queue and number of time the elevator stops at the floor being full. It was lainful to wait 5-10 mins in the evening after a tiring long day, and 10 in the morning to get an elevator where you can still squeeze yourself in. I was really trying to optimize my trips to my room to avoid friction. Honestly it was heartbreaking to see the Sofitel in such a situation. I wouldn't stay there another time unless I am offered a better room (cleaner, better towels and soap). To compare this experience, I am currently staying at Villa Sahrai, a Marriott Hotel, that is new, service is good but not as great ad the sofitel, with similar pricing. I would personally prefer Sofifel in a newer / better room version for sure. I will be coming back to Casablanca within the next month and I haven't booked yet my stay, still thinking. I would love to continue staying with Accor hotels and notably Sofitel to preserve my status, but this might be challenging with the Sofitel being in such a situation.

The concierge and bell staff were exceptional in their service.

Hotel is tired, rooms are worn. But bigger issue if when I arrived at breakfast at around 0630 after a jog, was allowed to enter, get my food, then later asked to leave as violating the dress code. There was one other person there who arrived just after me, also in shorts. The person who ejected me also berated the greeter for my getting in. I was left feeling unwelcome and insulted and couldn’t wait to leave the hotel fast enough.

the room is too dirty, everything is old and over used, mold in several area

was very bad choice

Sinks did not drain, no toilet paper, not enough clothes hangers, towels service not do good.

From April 27 to May 2, 2026, I stayed at Sofitel Casablanca Tour Blanche in Casablanca, Morocco. As a luxury brand under Accor, I expected a high standard of service, professionalism, and most importantly, security. Unfortunately, my experience fell far below those expectations. A Disappointing Experience from the Beginning The problems started at check-in. While processing my registration, the front desk staff appeared distracted, engaging in casual conversations with others rather than focusing on guests. This was not the level of professionalism I expected from a five-star hotel. The breakfast experience was also disappointing. Some food items appeared less than fresh, and parts of the serving equipment were poorly maintained. Even simple requests, such as ordering a fried egg, involved unusually long waiting times, suggesting shortcomings in operational management. While these issues were frustrating, they were not the most serious problem. Personal Belongings Went Missing from My Room On the evening of May 1, 2026, at approximately 9:00 PM, I returned to my room and discovered that one of my personal belongings was missing. The item was inside a very large shopping bag, more than 40 cm in size, with a highly visible "BRIDGE" logo printed on the outside. It was not something that could easily go unnoticed. I immediately reported the incident to the front desk that same evening. The staff member on duty recorded the complaint and assured me that an investigation would be conducted. However, by the time I checked out the following day, I had received no update, no findings, and no indication that any investigation had actually taken place. An Alarming Response at Check-Out When checking out on May 2, I raised the issue again. To my surprise, a front desk employee appeared to dismiss the matter without presenting any evidence of an investigation. Only after further discussion was I promised a follow-up call within one hour. That call never came. No update. No report. No explanation. No follow-up of any kind. Additional Concerns Regarding Guest Property During the same stay, my travel companion experienced a separate incident involving his iPod, which was later found underneath the bed despite not having been left there. While this alone does not prove wrongdoing, it raises additional questions about how guests' personal belongings were being handled inside the rooms. Nearly One Month of Silence On May 4, 2026, I submitted a formal complaint to Accor Customer Care requesting: A formal investigation into the incident; A written explanation of the findings; Appropriate compensation for the loss and distress caused; A review of the hotel's security procedures and staff conduct. According to the email records: May 7: Accor Customer Care forwarded my complaint to the hotel management. May 16: Accor followed up because no response had been received. May 31: Accor sent an "URGENT" escalation email after still receiving no response from the hotel. June 1: The hotel finally contacted me, requesting additional information. June 4: I provided detailed information regarding the timeline, location, and description of the missing item, along with photographic evidence that had already been submitted previously. Just one day later, the hotel replied with a brief statement saying that, after checking with relevant departments and security personnel, they were unable to locate the item. What Was Missing from the Investigation? At no point did the hotel explain: What investigative steps were actually taken; Whether CCTV footage was reviewed; Which employees were interviewed; Why the hotel failed to respond for nearly a month despite multiple escalations from Accor Customer Care; How guest property could disappear from a room without any meaningful explanation. The final outcome was simply: "We were unable to locate the item." The Issue Is Bigger Than the Missing Item I understand that not every lost item can be recovered. However, when a guest reports that personal belongings have disappeared from a room in a luxury hotel, the minimum expectation should be: A prompt response; A transparent investigation; Regular communication; Accountability. Unfortunately, that was not my experience. What I experienced instead was: Weeks of silence; Multiple escalations required before any response was received; No transparency regarding the investigation; No meaningful explanation; No accountability. Why I Am Sharing This Experience I am sharing this experience not to attack any individual, but to inform other travelers and to highlight what I believe is a serious failure in guest service and complaint handling. A luxury hotel's reputation is not tested when everything goes smoothly. It is tested when something goes wrong. In this case, I believe Sofitel Casablanca Tour Blanche failed to meet the standards of transparency, responsiveness, and guest care that travelers reasonably expect from an international five-star hotel. If the hotel decides to provide a detailed investigation report or additional clarification in the future, I will gladly update this post accordingly. All statements in this post are based on my personal experience and supported by email correspondence with both the hotel and Accor Customer Care. Relevant records and evidence have been retained.

Friendly people, attentive and quick check on and out

What a wonderful hotel. The service and staff make your stay. Great breakfast. Cool little location walking distance to so many little nooks. Great bars nearby

Room seems tired and in need of an upgrade. room was not well cleaned. no milk in room. tea bags were not replaced. On check out i was asked if i was happy, i said no, and no further questions were asked.

This hotel is definitely not what one would expect from a Sofitel brand. Many issues included old, tired, smelly and dirty rooms, rude check in staff, platinum Accor status not acknowledged, prior communication regarding booking ignored, no towels (or wet towels) in the gym and I could go on further. The lobby area seems to have been upgraded, but that is it. A super disappointing stay.