Sofitel Casablanca Tour Blanche 5 stars

Customer review rating (ALL Rating) 4.3/5 501 reviews

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Sofitel Casablanca Tour Blanche - Image 1
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Rue Sidi Belyout, 20000 CASABLANCA, Morocco

Description

Hotel extras

  • Rooms and suites with view of the medina and Hassan II mosque, or the city

  • Well-being institute: Sofitel Spa with indoor pool and treatment cubicles

  • Prime location in the heart of downtown

  • 2 conference rooms with natural light

  • Opera Suite with private terrace

Our accommodation(s)

Hotel location

Sofitel Casablanca Tour Blanche

Rue Sidi Belyout
20000 CASABLANCA
Morocco

GPS:33.597748, -7.614201

Telephone
Fax +212 5225-42218

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  501 reviews

Customer review rating 2.5/5

Mohamed H. Business - Confirmed reviews ALL

I recently stayed at this hotel with high expectations, especially since it is rated as a 5-star property. First, I would like to sincerely thank the staff they were extremely friendly, professional, and always helpful. The housekeeping team was also polite and cooperative, and their attitude was truly appreciated. However, there were serious issues that cannot be ignored. Unfortunately, there were insects in the room, which is completely unacceptable for any hotel, especially one claiming a 5-star rating. Cleanliness and proper maintenance should be a top priority at this level. In addition, some facilities appear outdated and in need of renovation. While the staff did their best, the overall condition of the property does not reflect true luxury standards. With better pest control, improved maintenance, and upgrades to the facilities, the hotel could significantly improve its reputation. So , the hotel facilities and overall standards need improvement. The rooms and amenities do not reflect a true 5-star level. With upgrades to the facilities and better attention to maintaining high-end standards, this hotel could reach its full potential. For now, it still has room for development. I hope management takes this feedback seriously and works on resolving these issues.

Bonjour Mohamed H., Thank you very much for taking the time to share such a detailed review following your stay with us. First of all, I would sincerely like to thank you for your kind words regarding our team. Your recognition of their friendliness, professionalism, and helpful attitude truly means a lot to us. It is always a great reward for our staff to know their efforts are appreciated. That said, I am genuinely sorry to read about the issues you experienced, especially the presence of insects in your room. Please accept my deepest apologies, as this is absolutely unacceptable and does not reflect the standards of cleanliness, comfort, and excellence we strive to provide. This matter has been immediately shared with our housekeeping and technical teams to reinforce preventive measures and ensure stricter pest control actions. We also appreciate your comments regarding the condition of some facilities. Continuous improvements and renovation projects are being implemented to enhance our overall product and deliver the true luxury experience our guests expect from a 5-star property. Your feedback is extremely valuable, and we take it very seriously as it helps us grow and improve. We truly hope to have the opportunity to welcome you back and restore your confidence with a much more flawless experience. Kind regards, Lisa Bertrand Guest Experience Manager

Customer review rating 1.5/5

Thomas B. Business - Confirmed reviews ALL

Service of staff not good enough for the price and standing of the hotel

Bonjour Thomas B., Thank you for sharing your feedback. I am truly sorry to hear that the service did not meet your expectations or the standards you should experience at Sofitel Casablanca Tour Blanche. Please accept my sincere apologies. Your comments have been shared with the team, and we will work on improving. We hope to have the opportunity to welcome you back and provide you with a much better experience. Kind regards, Lisa Bertrand Guest Experience Manager

Customer review rating 1.0/5

Nauman I. C. Friends - Confirmed reviews ALL

Was very disappointed with the hotel rooms. The room was smelly, carpets were dirty. Bed sheets had stains. The "Muslim shower" with the WC was placed at the wrong side & was rusty.The telephone in the room was not functioning. One of the worst hotelsI have stayed in. It needs urgent upgrading! Clearly not four stars.

Bonjour Nauman I. C., Thank you for sharing your feedback. I am truly sorry that your stay at Sofitel Casablanca Tour Blanche did not meet your expectations. Please allow me to mention that we are currently undergoing a progressive renovation program to upgrade our rooms and facilities, addressing exactly the concerns you highlighted regarding cleanliness, room layout, and equipment. Your comments are very important to us and will help ensure a much-improved experience for our guests. We sincerely hope to have the opportunity to welcome you again and provide the high standard of stay you deserve. Warm regards, Lisa Bertrand Guest Experience Manager

Customer review rating 5.0/5

Lamia K. Solo - Confirmed reviews ALL

Beautiful And epic location with most beautiful view.

Bonjour Lamia K., Thank you very much for your lovely feedback. We are delighted to read that you enjoyed our beautiful and iconic location as well as the view, which is indeed one of the highlights of the Sofitel Casablanca Tour Blanche. Your kind words mean a lot to our entire team. We truly hope to have the pleasure of welcoming you back very soon for another memorable stay with us. Warm regards, Lisa Bertrand Guest Experience Manager

Customer review rating 5.0/5

Muhammad J. Families - Confirmed reviews ALL

I had an amazing stay at Sofitel Tour Blanche. The location is amazing and the staff went above and beyond. I will definitely come back.

Bonjour Mr. Muhammad J., Thank you very much for sharing your wonderful feedback. We are delighted to hear that you enjoyed our location and that our team went above and beyond to make your stay memorable. Your kind words are truly appreciated. We look forward to welcoming you back to Sofitel Casablanca Tour Blanche very soon! Warm regards, Lisa Bertrand Guest Experience Manager

Other web-users rate our hotel

  • 144 reviews 9.7/10 Location
  • 395 reviews 5.5/10 Room
  • 551 reviews 7.7/10 Service
  • 6 reviews 2.6/10 WiFi
  • 175 reviews 2.9/10 Cleanliness
  • 119 reviews 5.5/10 Comfort
  • 101 reviews 7.7/10 Breakfast
  • 96 reviews 4.8/10 Amenities

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