Sofitel Casablanca Tour Blanche 5 stars

Customer review rating (ALL Rating) 4.4/5 469 reviews

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Sofitel Casablanca Tour Blanche - Image 1
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Rue Sidi Belyout, 20000 CASABLANCA, Morocco

Description

Hotel extras

  • Rooms and suites with view of the medina and Hassan II mosque, or the city

  • Well-being institute: Sofitel Spa with indoor pool and treatment cubicles

  • Prime location in the heart of downtown

  • 2 conference rooms with natural light

  • Opera Suite with private terrace

Our accommodation(s)

Hotel location

Sofitel Casablanca Tour Blanche

Rue Sidi Belyout
20000 CASABLANCA
Morocco

GPS:33.597748, -7.614201

Telephone
Fax +212 5225-42218

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  469 reviews

TripAdvisor Rating  4.5/5  3,291 reviews

Certificate of excellence 2025

Outstanding experience

TripAdvisor rating 5.0/5

Aziz O TripAdvisor review

The Japanese dining experience was wonderful, I like the way everybody welcoming the guests and the staff friendliness was outstanding Issa was excellent member

Bonjour M. Azizo, Thank you very much for your kind feedback. We are delighted to hear that you enjoyed the Japanese dining experience and that our team’s friendliness made your stay even more memorable. Your compliments for Issa will be shared with him, and we are sure he will be very pleased. We look forward to welcoming you back soon at Sofitel Casablanca Tour Blanche. Kind regards, Lisa Bertrand Guest Experience Manager

Customer review rating 4.5/5

Marvin T. Couples - Confirmed reviews ALL

Spa is good

Bonjour Marvin T., Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay and found our spa services satisfactory. We appreciate your kind words and look forward to welcoming you back in the future. Kind Regards, Lisa Bertrand Guest Experience Manager

Customer review rating 2.0/5

Yanita R. Families - Confirmed reviews ALL

We arrived close to 2pm, were not greeted with a smile or a “welcome” just told we could not check in till 3pm. We were not directed anywhere to wait but when asked if we could have a coffee somewhere they told us that yes they have a restaurant. We showed up to the desk at 3 and were told to wait. We waited at least 10 minutes watching no less than 6 staff behind the two desks and not one spoke to us. I finally asked one person if we could check in. He checked us in, again no greeting, no communication from him. We arrived to our room and were quite disappointed with its condition. Floors did not look clean, carpet next to the bed had a big, gross stain, the sofa also had a big gross stain. Things generally in poor condition. Food in restaurant was decent and service in restaurant was good. This was Christmas day for us arriving from Canada and a not a good experience at all. Would never stay here again.

Bonjour Yanita R., Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the experience you encountered upon your arrival and the condition of your room. It is disheartening to learn that our team did not provide the warm welcome and assistance that we strive for, and I appreciate you bringing this to our attention. I would like to inform you that we are currently undergoing a progressive renovation of the hotel to enhance the experience for our guests in the future. Your comments regarding the cleanliness and maintenance of the rooms have been noted and will be addressed as part of our ongoing improvements. I am pleased to hear that you enjoyed the food and service in our restaurant, and I hope the rest of your stay was satisfactory despite the initial challenges. Thank you once again for your valuable feedback, and I wish you all the best in your future travels. Kind Regards Lisa Bertrand Guest Experience Manager

Not worth it

TripAdvisor rating 2.0/5

London1802 TripAdvisor review

The good thing is location. All the rest was very very disappointing. We booked to junior suits arrived early at 14:15 both were not ready , at 16:15 they gave us one room. The reception team all of them were not nice at all. Made us do a check in twice . Rooms were clean but an awful smell of sewage ! Disgusting we mentioned it to the reception no one cared ! We paid a lot to stay there and we were happy to leave.

Bonjour London1802, Thank you for sharing your feedback. We are truly sorry that your stay at Sofitel Casablanca Tour Blanche was disappointing and did not meet your expectations. We sincerely apologize for the issues you experienced with the early check-in, the reception service, and the unpleasant odor in your room. Please note that the hotel is currently undergoing progressive renovations aimed at improving the experience of our guests in all rooms and public areas. Your comments have been shared with our teams to address these matters and prevent similar situations in the future. We regret that your experience was not reflective of the standards we aim to provide and hope we may have the opportunity to restore your confidence in Sofitel on a future visit. Kind regards, Lisa Bertrand Guest Experience Manager

Hotel from Hell.

TripAdvisor rating 1.0/5

cynthiarE8618XJ TripAdvisor review

Total horrible hotel. Do NOT even think of staying here. Service is 2 star at best. Nightmare. Not one thing good that we can say.

Bonjour Cynthiare8618XJ, Thank you for sharing your feedback. We are truly sorry to hear that your experience at Sofitel Casablanca Tour Blanche did not meet your expectations. Please accept our sincere apologies for the inconvenience and frustration this caused. Your comments regarding service and overall experience have been shared with our teams for review, as we take your feedback very seriously. We hope to have the opportunity to welcome you back in the future and provide an experience that truly reflects the Sofitel standard. Kind regards, Lisa Bertrand Guest Experience Manager

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Other web-users rate our hotel

  • 140 reviews 9.8/10 Location
  • 370 reviews 5.5/10 Room
  • 547 reviews 7.8/10 Service
  • 6 reviews 5.2/10 WiFi
  • 168 reviews 2.9/10 Cleanliness
  • 114 reviews 5.2/10 Comfort
  • 95 reviews 4.2/10 Amenities
  • 91 reviews 7.7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.