Novotel Makkah Thakher City 4 stars

Customer review rating (ALL Rating) 4.3/5 3,458 reviews

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Description

Hotel extras

  • Perfect for families

  • 3 Authentic dining Restaurants

  • In-House mosque

  • Shuttle service to and from Haram

  • 7 meeting & events rooms

Our accommodation(s)

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Hotel location

Novotel Makkah Thakher City

Al Andalus Dist, P O Box 4575, Makkah Al Mukarama 24237
24237 MAKKAH
Saudi Arabia

GPS:21.44525, 39.834389

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,458 reviews

Customer review rating 5.0/5

Muhamamd S. Families - Confirmed reviews ALL

Good

Dear Muhamamd S., Thank you for your positive feedback. We are delighted to hear that you had a good experience during your stay with us. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Goodbye, Novotel Makkah Thakher City

Customer review rating 5.0/5

Autos R. Couples - Confirmed reviews ALL

Overall it was a good experience

Dear Autos R., Thank you for sharing your positive feedback. We are pleased to hear that you found your stay comfortable and had a good experience. Your satisfaction is important to us, and we look forward to welcoming you again. Goodbye, Novotel Makkah Thakher City

Customer review rating 5.0/5

Ghasiya A. Families - Confirmed reviews ALL

Thank you. I will book and advise all my family and friends to stay in this hotel when they visit Umrah. My family who stayed at the hotel came happy and said that the hotel is comfortable and clean, see them repeat next time. I have a simple note, why when my family arrived, the reception told them that the owner of the email does not deserve the points, why do I have to attend the email owner? This response from the reception made me sad.

Dear Ghasiya a., Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you found our accommodations to be comfortable and clean, and we appreciate your recommendation to family and friends. I sincerely apologize for the misunderstanding that occurred at check-in regarding the loyalty points. Our policy requires verification to ensure the correct allocation of rewards, and I regret that this process caused you disappointment. Your feedback is valuable, and we will continue to refine our procedures to enhance the guest experience. Thank you once again for your support, and we look forward to welcoming you and your family in the future. Best regards, Novotel Makkah Thakher City

Customer review rating 5.0/5

Kais M. Solo - Confirmed reviews ALL

I would like to thank you for your message and for your kind attention to guest satisfaction. I have stayed at Novotel many times, and I truly enjoy each visit. I especially appreciate the comfort of the hotel, the quality of the cuisine, and the professionalism and friendliness of the staff. These aspects always make my stay pleasant and relaxing. The only minor downside during this visit was that the hotel was not very busy, which resulted in fewer shuttle services to Al Haram. This made transportation slightly less convenient. Aside from that, I really like your establishment and would not hesitate to recommend it to friends. In fact, some of my friends stayed last Friday night in room 329 after my recommendation, and they were also satisfied. Thank you again, and I look forward to staying with you in the future.

Dear Kais M., Thank you for your generous review and for your continued loyalty to Novotel Makkah Thakher City. We are delighted to hear that you consistently enjoy your visits and appreciate the comfort of our hotel, the quality of our cuisine, and the professionalism of our staff. Your feedback serves as a wonderful motivation for our team. We acknowledge your observation regarding the shuttle services to Al Haram during your recent stay. While we strive to provide convenient transportation options, the frequency of these services can vary depending on the occupancy levels. We appreciate your understanding in this matter. It is gratifying to know that you have recommended our establishment to your friends, and we are pleased they had a satisfying experience as well. We look forward to welcoming you back in the future for another pleasant stay. Best regards, Novotel Makkah Thakher City

Customer review rating 5.0/5

Tariq B. Friends - Confirmed reviews ALL

this is one of the best Hotels in Makkah

Dear Tariq B., Thank you for your kind words regarding your stay at our hotel. We are delighted to hear that you found your experience comfortable and consider us one of the best in Makkah. Your feedback is greatly appreciated. Goodbye and best regards, Novotel Makkah Thakher City

Other web-users rate our hotel

  • 1,739 reviews 5/10 Location
  • 2,092 reviews 7.6/10 Room
  • 3,925 reviews 7.5/10 Service
  • 57 reviews 6.8/10 WiFi
  • 1,548 reviews 8.5/10 Cleanliness
  • 818 reviews 6.4/10 Comfort
  • 654 reviews 9.4/10 Vibe
  • 591 reviews 7.9/10 Breakfast

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