Novotel Makkah Thakher City 4 stars

Customer review rating (ALL Rating) 4.3/5 3,590 reviews

Best price
guarantee
Novotel Makkah Thakher City - Image 1
Novotel Makkah Thakher City - Image 2
Novotel Makkah Thakher City - Image 3
Novotel Makkah Thakher City - Image 4
Al Andalus Dist, P O Box 4575, Makkah Al Mukarama 24237, 24237 MAKKAH, Saudi Arabia

Description

Hotel extras

  • Perfect for families

  • 3 Authentic dining Restaurants

  • In-House mosque

  • Shuttle service to and from Haram

  • 7 meeting & events rooms

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room with 2 single beds

Photo out of - Superior Room with 2 single beds

Our Superior room features a modern, sleek design and offers 2 single beds, a cozy sofa, enhanced amenities, and turndown service available upon request. This room can accommodate up to 2 adults and 2 children

  • Views:

    City View

Max. number of persons
2
Area
From 30 m² / 322 sq ft

Bedding

Single bed(s) x2

Single sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Slippers
  • Telephone in bathroom
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Pay per view movies
  • Satellite/cable colour TV
  • 20'/51 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 30 m² / 322 sq ft
  • Bedding 2 x Single bed(s) and 1 x Single sofa bed(s)
  • Views: City View
See availabilities

Our Executive room offers a modern and stylish decor and features a comfy King Size bed, dining table and chairs, an extra wardrobe. This room can accommodate up to 2 adults and 2 children. Turndown service available upon request

  • Views:

    City View

Max. number of persons
3
Area
From 39 m² / 419 sq ft

Bedding

King size bed(s) x1

Single sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Slippers
  • Telephone in bathroom
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Pay per view movies
  • Satellite/cable colour TV
  • 20'/51 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

Bathroom

Bathroom Facilities

  • Bathrobe
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 50'/127 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

Bathroom

Bathroom Facilities

  • Bathrobe
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 50'/127 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Slippers
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 50'/127 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

Our Family room features a modern,sleek design and offers a 2 rooms, one room with 2 Single beds, a room with 4 single beds,cozy sofa, enhanced amenities, and turndown service available upon request,this room can accommodate up to 6 adults and 4 children.

Max. number of persons
6
Area
From 60 m² / 645 sq ft

Bedding

Single bed(s) x4

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Slippers
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 50'/127 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

Our Family room features a modern, sleek design and offers a 2 rooms,one room with 3 Single beds, a room with 4 single beds, cozy sofa, enhanced amenities,and turndown service available upon request,this room can accommodate up to 7 adults and 4 children.

  • Views:

    City View or Mountain view

Max. number of persons
7
Area
From 60 m² / 645 sq ft

Bedding

Single bed(s) x4

Single bed(s) x3

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 50'/127 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

Spacious suite with sleek design featuring a separate living room and a bedroom. This suite is ideal for leisure and business trips and offers additional executive amenities with unbeatable facilities such as two TVs, wifi , sofa and espresso machine

  • Views:

    City View

Max. number of persons
4
Area
From 61 m² / 656 sq ft

Bedding

King size bed(s) x1

Single sofa bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Slippers
  • Telephone in bathroom
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Pay per view movies
  • Satellite/cable colour TV
  • 20'/51 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Makkah Thakher City

Al Andalus Dist, P O Box 4575, Makkah Al Mukarama 24237
24237 MAKKAH
Saudi Arabia

GPS:21.44525, 39.834389

Telephone
Fax +966 12 561 9998

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • JED
  • KING ABDULAZIZ INTL AIRPORT

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 1,461 rooms
  • 30 rooms for people with reduced mobility
  • 78 family rooms
  • 1,461 non-smoking rooms
  • 19 floors

Languages spoken at the hotel

  • Arabic
  • English
  • Turkish

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

  • Air Conditioning

Desk equipment available

  • Shoe shine machine

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets not allowed

Catering

3 Restaurants

3 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

6 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Well-being

In Balance

  • On site
  • On site
  • Indoor parking
  • Private
  • 54 parking spaces
  • Parking opened 24/7

Security

  • Well-lit parking
  • Parking with security service
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

WOK NOODLES RESTAURANT

Photo out of - WOK NOODLES RESTAURANT

Take your time and enjoy a generous Fine Dining Asian Cuisine, The family-friendly restaurant s extensive A la carte menu with a live cooking offers authentic dishes with intricate Asian herbs and spices. something for every taste whilst the warm.

Cooking style
International
Capacity
343
Accessibility
Accessible service
24237 Makkah, Saudi Arabia

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Non Smoking Area
  • Exceptional View
  • Thematic parties and animation

Payment

  • Cash
  • Credit card
  • Other

Accommodate food

  • Brunch
  • Light menu
  • Gluten-free menu
  • Halal menu
  • Salt-free menu
  • Vegetarian menu

Take your time and enjoy a generous Fine Dining Asian Cuisine, The family-friendly restaurant s extensive A la carte menu with a live cooking offers authentic dishes with intricate Asian herbs and spices. something for every taste whilst the warm.

Take your time and enjoy a Generous Fine Dining Arabic Cuisine, an extensive A la carte menu with a live cooking, creating Authentic Arabic dishes traditional techniques with a modern twist using the best Arabic spices.

BEAN SCENE CAFE LOUNGE

Our Sophisticated Bean Scene Speciality Café you can enjoy over a quality coffee brewed by our skilled baristas using modern techniques in V60 and Chemex Coffees with irresistible and delicious sweetish refreshments all served here throughout the day

C EST LA VIE CAFE LOUNGE

Our French Café is located in the Mezzanine floor. Novotel French roots and deliver an authentic French experience in Makkah. All irresistible and delicious sweetish refreshments all served here throughout the day.

Begin your day with a delightful buffet breakfast at our hotel, where we offer a sumptuous spread of both local and international cuisine. Indulge in freshly baked pastries, seasonal fruits, and a variety of hot dishes prepared on the spot.

Transform your fitness journey at our state-of-the-art fitness center! Equipped with cutting-edge equipment, we provide an inspiring environment to help you achieve your health goals

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,590 reviews

Customer review rating 2.0/5

Abdul H. Families - Confirmed reviews ALL

Our valued guest, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Makkah Thakher City. I sincerely apologize for the challenges you encountered with the drainage issues in your room, as well as the unfortunate odor that persisted despite our efforts. Your experience does not reflect the standards we strive to uphold. We acknowledge the importance of prompt and effective maintenance and appreciate your patience in reporting these concerns. I will ensure that our team is made aware of the specific issues you highlighted, as it is essential that all accommodations meet our guests’ expectations for comfort and quality. It is also concerning to hear about the communication difficulties you faced with our reception staff. We continuously work on improving our service, and I will address this matter with the relevant team to enhance our guest interactions. Thank you once again for your valuable insights. We hope to have the opportunity to serve you better in the future. Best regards, Novotel Makkah Thakher City

Customer review rating 5.0/5

Ridho P. Families - Confirmed reviews ALL

Our valued guest, Thank you for your positive rating. We are delighted to know that you enjoyed your stay with us. Hoping we get the chance to welcome you to our hotel once again in the near future! Warm regards, Novotel Makkah Thakher City

Customer review rating 4.0/5

Sabeel H. Families - Confirmed reviews ALL

Our valued guest, Thank you for taking the time to share your experience with us. I appreciate your feedback regarding the shuttle service and the initial room issues you encountered during your stay. I understand that relying on third-party services can lead to inconveniences, especially with unforeseen gaps in the schedule. Your comments about the shuttle service will be taken into consideration as we continuously strive to enhance our guest experience. I also regret to hear that your initial accommodation did not meet the standards you expected. The concerns regarding the room amenities and noise disruptions have been noted. While I am pleased that the upgrade to a suite provided you with a more comfortable environment, I recognize that the initial experience should have aligned with our commitment to quality service. Thank you again for your valuable feedback, and I hope you will consider staying with us again in the future. Best regards, Novotel Makkah Thakher City

Customer review rating 4.5/5

Mazen M. Families - Confirmed reviews ALL

Our valued guest, Thank you for your positive feedback regarding your stay. We are pleased to hear that you found our accommodations comfortable and your experience convenient. Your comments are greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Novotel Makkah Thakher City

Customer review rating 5.0/5

Darvesh M. P. S. A. Families - Confirmed reviews ALL

Our valued guest, Thank you for your positive feedback regarding your stay. We are delighted to hear that you found our location convenient and our staff accommodating. Your kind words about the ambience are greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Novotel Makkah Thakher City

Our valued guest, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Makkah Thakher City. I sincerely apologize for the challenges you encountered with the drainage issues in your room, as well as the unfortunate odor that persisted despite our efforts. Your experience does not reflect the standards we strive to uphold. We acknowledge the importance of prompt and effective maintenance and appreciate your patience in reporting these concerns. I will ensure that our team is made aware of the specific issues you highlighted, as it is essential that all accommodations meet our guests’ expectations for comfort and quality. It is also concerning to hear about the communication difficulties you faced with our reception staff. We continuously work on improving our service, and I will address this matter with the relevant team to enhance our guest interactions. Thank you once again for your valuable insights. We hope to have the opportunity to serve you better in the future. Best regards, Novotel Makkah Thakher City

Customer review rating 5.0/5

Ridho P. Families - Confirmed reviews ALL

It was wonderful to stay in here. Even though it is a little bit far to go back from Haram to hotel, however it's a minor thing.

Our valued guest, Thank you for your positive rating. We are delighted to know that you enjoyed your stay with us. Hoping we get the chance to welcome you to our hotel once again in the near future! Warm regards, Novotel Makkah Thakher City

Customer review rating 4.0/5

Sabeel H. Families - Confirmed reviews ALL

Hotel should buy their own buses for shuttle not relying on third-party services or a schedule that leaves guests stranded. Despite claims of a 24-hour shuttle, there are unadvertised blackout periods. My elderly mother and wife were forced to wait 90 minutes at Al-Haram due to these gaps. Furthermore, our initial Superior Triple Room did not match our confirmed Accor booking—it lacked the guaranteed three single beds, had very thin walls causing severe noise disruptions from neighbors, a leaking Muslim shower, and only one toothbrush for three adults. I appreciate that management eventually upgraded us to a suite, which was comfortable and quiet, but the initial operational failures and stressful first few days fell far below Novotel standards.

Our valued guest, Thank you for taking the time to share your experience with us. I appreciate your feedback regarding the shuttle service and the initial room issues you encountered during your stay. I understand that relying on third-party services can lead to inconveniences, especially with unforeseen gaps in the schedule. Your comments about the shuttle service will be taken into consideration as we continuously strive to enhance our guest experience. I also regret to hear that your initial accommodation did not meet the standards you expected. The concerns regarding the room amenities and noise disruptions have been noted. While I am pleased that the upgrade to a suite provided you with a more comfortable environment, I recognize that the initial experience should have aligned with our commitment to quality service. Thank you again for your valuable feedback, and I hope you will consider staying with us again in the future. Best regards, Novotel Makkah Thakher City

Customer review rating 4.5/5

Mazen M. Families - Confirmed reviews ALL

Convenient experience

Our valued guest, Thank you for your positive feedback regarding your stay. We are pleased to hear that you found our accommodations comfortable and your experience convenient. Your comments are greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Novotel Makkah Thakher City

Customer review rating 5.0/5

Darvesh M. P. S. A. Families - Confirmed reviews ALL

very good and well behaved staffs with good ambience through the hotel

Our valued guest, Thank you for your positive feedback regarding your stay. We are delighted to hear that you found our location convenient and our staff accommodating. Your kind words about the ambience are greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Novotel Makkah Thakher City

Customer review rating 5.0/5

Abdulrahman A. Families - Confirmed reviews ALL

Every thing was amazing

Our valued guest, Thank you for your positive feedback regarding your stay. We are delighted to hear that you found our location convenient and your experience comfortable. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Novotel Makkah Thakher City

Customer review rating 5.0/5

Shakir K. Solo - Confirmed reviews ALL

Staff was really good, room were neat and clean. Shower drain needs to be cleaned. Water drains slowly.

Our valued guest, Thank you for your positive feedback regarding the cleanliness and comfort of our hotel, as well as the commendable service from our staff. We appreciate your observation about the shower drain and will ensure it is addressed for future guests' comfort. Best regards, Novotel Makkah Thakher City

Customer review rating 3.0/5

Meera A. Families - Confirmed reviews ALL

Novotel has always been a perfect choice for me. However, my experience at this particular branch in Makkah was disappointing. The staff, especially at the reception, were not friendly or welcoming. They lacked professionalism in dealing with different types of guests and were speaking in a loud and unprofessional manner. I am specifically referring to one female receptionist whose name I unfortunately did not get. Her attitude and way of communicating with guests were not up to the standards I usually expect from Novotel. Another disappointing experience was with the housekeeping service. On one occasion, the blanket was changed, but the bed was clearly not cleaned properly. I know this because I use a natural deodorant in powder form, and some of the powder had fallen onto my bed. The next day, despite having a fresh blanket, I could still feel and see the same powder on the bed. This made me question the cleanliness and attention to detail of the housekeeping staff. Overall, I expected a much higher standard of service, cleanliness, and professionalism from a hotel like Novotel.

Our valued guest, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Makkah Thakher City. We sincerely apologize for the inconveniences you experienced during your visit. Your comments regarding the demeanor of our reception staff are concerning to us. We strive to provide a welcoming and professional atmosphere, and it is disappointing to learn that we fell short of your expectations in this regard. Rest assured, your observations will be addressed with our team to enhance our service quality. Additionally, we regret to hear about the housekeeping issues you encountered. Cleanliness and attention to detail are paramount in our operations, and we take your comments seriously. While we aim for the highest standards, it is clear that we did not meet those expectations during your stay. We appreciate your loyalty to Novotel and hope you will consider giving us another opportunity to provide you with the exceptional experience you deserve. Best regards, Novotel Makkah Thakher City

Customer review rating 5.0/5

Harun D. Families - Confirmed reviews ALL

Best experience at a hotel in Mecca

Our valued guest, Thank you for your positive rating. We appreciate your support and look forward to welcoming you back to Novotel Makkah Thakher City in the future. Best regards, Novotel Thakher Makkah

Customer review rating 4.5/5

Haziq S. Families - Confirmed reviews ALL

It was teall nice stay at Novotel thaker, best part is free parking and friendly staff. Just keep in mind shuttle buses timetable.

Our valued guest, Thank you for your positive rating. We appreciate your support and look forward to welcoming you back to Novotel Makkah Thakher City in the future. Best regards, Novotel Thakher Makkah

Customer review rating 5.0/5

Hira S. Friends - Confirmed reviews ALL

I had a very comfortable stay their service is very good a bit far from haram but have a quick shuttle service

Our valued guest, Thank you for your positive rating. We appreciate your support and look forward to welcoming you back to Novotel Makkah Thakher City in the future. Best regards, Novotel Thakher Makkah

Customer review rating 4.5/5

Zahed H. M. Solo - Confirmed reviews ALL

Great

Our valued guest, Thank you for your positive rating. We appreciate your feedback and are delighted to know you had a pleasant experience at our hotel. Best regards, Novotel Makkah Thakher City

Customer review rating 5.0/5

Adama K. Solo - Confirmed reviews ALL

Will definitely recommend

Our valued guest, Thank you for your kind words regarding your stay at Novotel Makkah Thakher City. We are delighted to hear that you found your experience comfortable and appreciate your recommendation. We look forward to welcoming you back in the future. Best regards, Novotel Makkah Thakher City

Customer review rating 3.0/5

Majd B. Families - Confirmed reviews ALL

Despite some issues at the check-in, the experience was ok. Not the best.

Our valued guest, Thank you for sharing your feedback. We regret to learn that your check-in experience did not meet your expectations. Your comments are valuable to us as we strive to improve our services. Best regards, Novotel Makkah Thakher City

Customer review rating 3.5/5

Anwar D. Solo - Confirmed reviews ALL

Every was good except the A/C fan was noisy a little bit

Our valued guest, Thank you for your feedback regarding your recent stay. We appreciate your comments on the comfort of your stay, though we regret to learn about the noise from the AC fan. Your concerns will be taken into consideration as we strive to enhance our guest experience. Goodbye and best wishes, Novotel Makkah Thakher City

Customer review rating 5.0/5

Pathan F. Couples - Confirmed reviews ALL

My stay was Very well accomodate, clean and tidy rooms, helpful staffs. The most I like compare to others hotels hospitality is " everyday one staff will call and ask about the stay and ask anything needed" Thank you for the amazing hospitality. Next year I will be coming soon inshallah with all my big family.

Our valued guest, Thank you for your positive rating. We are pleased to know that your experience at our hotel was enjoyable. Hoping we get the chance to welcome you to our hotel once again in the near future. Best regards, Novotel Makkah Thakher City

Customer review rating 5.0/5

Mohamed C. Couples - Confirmed reviews ALL

My wife and I had a truly wonderful stay at Novotel Makkah Thakher City. We would like to extend our sincere thanks to the entire team for their warm welcome, professionalism, and outstanding hospitality. Everyone contributed to making our stay so pleasant and memorable. We would also like to give special recognition to Mr. Uzman Ali from the restaurant team for his kindness, attentiveness, and thoughtful approach to service. Small gestures can make a big difference, and such personal attention deserves special appreciation. These thoughtful actions not only enhance the guest experience but also contribute greatly to the hotel's reputation and image. Thank you to the entire team at Novotel Makkah Thakher City for making our stay so enjoyable. We look forward to returning soon!

Our valued guest, Thank you for taking the time to share your delightful experience at Novotel Makkah Thakher City. We are truly pleased to learn that both you and your wife had a wonderful stay and that our team's warm welcome and professionalism contributed to your memorable visit. It is particularly gratifying to hear your commendation for Mr. Uzman Ali from our restaurant team. His dedication to providing thoughtful and attentive service exemplifies the high standards we strive to uphold. Your kind words serve as a great motivation for our team to continue delivering exceptional hospitality. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the near future. Best regards, Novotel Makkah Thakher City

Customer review rating 4.0/5

Mohamed A. Solo - Confirmed reviews ALL

Day 1 was not satisfying as i didn’t get the room which i booked for but Ms Burooj supported and changed my room next day evening

Our valued guest, Thank you for your positive rating. We are pleased to know that your experience at our hotel was enjoyable. Hoping we get the chance to welcome you to our hotel once again in the near future. Best regards, Novotel Makkah Thakher City

Customer review rating 5.0/5

Lamia A. H. Families - Confirmed reviews ALL

Perfect

Our valued guest, Thank you for your positive rating. We are pleased to know that your experience at our hotel was enjoyable. Best regards, Novotel Makkah Thakher City

Customer review rating 4.5/5

Ayman A. Families - Confirmed reviews ALL

I had a very pleasant stay at Swissôtel Al Maqam Makkah. The hotel offers an excellent location, comfortable rooms, good dining options, and professional service. I would especially like to thank the staff for their hospitality and attention to guests. Overall, a very good experience, and I would be happy to stay here again.

Our valued guest, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our excellent location, comfortable accommodations, and the professionalism of our staff. Your kind words about our hospitality are greatly appreciated, and we are pleased that you had a pleasant experience. We look forward to welcoming you back in the future. Best regards, Novotel Makkah Thakher City

Other web-users rate our hotel

  • 1,724 reviews 5.2/10 Location
  • 2,197 reviews 7.7/10 Room
  • 4,255 reviews 8/10 Service
  • 46 reviews 6.9/10 WiFi
  • 1,624 reviews 8.7/10 Cleanliness
  • 659 reviews 9.5/10 Vibe
  • 592 reviews 8.3/10 Breakfast
  • 437 reviews 7.9/10 Amenities

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