Novotel Makkah Thakher City

Novotel Makkah Thakher City

Customer review rating (ALL Rating) 4.3/5 44 reviews

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Hotel extras

  • Perfect for pilgrimage families

  • 3 Authentic dining Restaurants

  • In-House mosque

  • Shuttle service to and from Haram

  • 7 meeting & events rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Makkah Thakher City

Al Andalus Dist, P O Box 4575, Makkah Al Mukarama 24237
24237 MAKKAH
Saudi Arabia

GPS:21.44525, 39.834389

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  44 reviews

Comfortable Stay

Customer review rating 4.0/5

Muhammad A. K. Couples - Confirmed reviews ALL

Stay was very comfortable but washroom drainage was not Good, All water from shower area was spilling to the washroom making it wet and full of water puddle. There was no Hair dryer in the washroom. I would like these concern to be resolved.

Our valued guest/Muhammad, Although we sincerely regret reading that your stay at Novotel Thakher Makkah Hotel fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. We apologize for the inconvenience that you faced during your stay and would like to assure you that your feedback will be delivered to the right departments to take the required actions. Once again, thank you for choosing Novotel Thakher Makkah Hotel. Sincerely, Novotel Thakher Makkah Hotel

Bad experience

Customer review rating 0.5/5

Anonymous Couples - Confirmed reviews ALL

I have a couple of complaints regarding the short of stuff in the reception the mistakes from the management cuz the should increase the members receptionist we waited more then half hour to take the key , and we stayed 3 days no one came to clean the room in the we called them in 4 day to clean the room after that we came but we found the room still dirty, after that we called them to change the bed at last, it’s was the worst experience I had in Novotel . Please make attention to our complaints cuz this not the first time I stayed in this hotel.

Our valued guest/Badr, Although we sincerely regret reading that your stay at Novotel Thakher Makkah Hotel fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. We apologize for the inconvenience that you faced during your stay and would like to assure you that your feedback will be delivered to the right departments to take the required actions. Once again, thank you for choosing Novotel Thakher Makkah Hotel. Sincerely, Novotel Thakher Makkah Hotel

Top Hotel

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

The room was perfect The service was top

Our valued guest/Maytham, Thank you for choosing Novotel Thakher Makkah Hotel as your choice for stay! We are delighted to hear that you enjoyed your stay with us and would like to thank you for taking the time to review your stay with us. We very much look forward to welcoming you to our hotel once again in the near future! Sincerely, Novotel Thakher Makkah Hotel

Excellent stay BUT bad Managment!!!

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

- time for leaving from hotel to the holy mosque is not well planned AT ALL!! - lock of hospitality information from frontline receptionists Otherwise, price was excellent and stay was clean and confy 👍🏼

Our valued guest/Ibrahim, Although we sincerely regret reading that your stay at Novotel Thakher Makkah Hotel fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. Rest assured that your feedback will be delivered to the right departments to take the required actions. Once again, thank you for choosing Novotel Thakher Makkah Hotel. Sincerely, Novotel Thakher Makkah Hotel

Not good only it was very good stay

Customer review rating 5.0/5

Ashfaq A. Friends - Confirmed reviews ALL

I have no words to say anything it was great experience smiley staff good location. For breakfast I have to stay again. Wi-Fi problem in the room and I complain Ms Asmaa was call and said we will solve this problem This is call customer relationship or you value your customer

Our valued guest/Ashfaq, Thank you for choosing Novotel Thakher Makkah as your choice for stay! We are delighted to hear that you enjoyed your stay with us and would like to thank you for taking the time to review your stay with us. We very much hope that we will get the opportunity to welcome you to our hotel once again! Sincerely, Novotel Thakher Makkah Hotel

Other web-users rate our hotel

  • 117 reviews 3.1/10 Location
  • 105 reviews 7.5/10 Room
  • 199 reviews 7.7/10 Service
  • 110 reviews 9.7/10 Vibe
  • 76 reviews 9.5/10 Cleanliness
  • 49 reviews 8.4/10 Breakfast
  • 45 reviews 6.9/10 Comfort
  • 40 reviews 8.3/10 Value

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