Novotel Makkah Thakher City 4 stars

Customer review rating (ALL Rating) 4.2/5 1,434 reviews

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ALLSAFE approved hotel

Hotel extras

  • Perfect for pilgrimage families

  • 3 Authentic dining Restaurants

  • In-House mosque

  • Shuttle service to and from Haram

  • 7 meeting & events rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

Novotel Makkah Thakher City

Al Andalus Dist, P O Box 4575, Makkah Al Mukarama 24237
24237 MAKKAH
Saudi Arabia

GPS:21.44525, 39.834389

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,434 reviews

Good stay

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

Good stay but shuttle drop at the back haram

Dear Mohamad, Thank you for your kind opinion. Glad to hear that your stay was memorable. We appreciate your feedback regarding the shuttle service drop-off point. Rest assured that we have taken immediate action. We look forward to serving you soon.

Good stay with great services.

Customer review rating 5.0/5

Farhan A. Families - Confirmed reviews ALL

It was fantastic stay with great experience and services.

Dear Farhan, Thank you for your time and review. It’s highly appreciated. We are thrilled you were pleased with our services. At Novotel Thakher Makkah. We always strive to provide the best service to our guests to enjoy a spiritual journey. Looking forward to welcoming you again soon.

Alles Tip Top

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Alles war Super

Lieber Metin, Vielen Dank, dass Sie sich für das Novotel Thakher Makkah entschieden haben. Wir freuen uns sehr, dass Sie Ihren Aufenthalt genossen haben und freuen uns, Sie bald wieder bei uns begrüßen zu dürfen.

Fresh comfortable rooms

Customer review rating 3.5/5

Qazi Y. Families - Confirmed reviews ALL

Great cozy rooms to stay, brilliant range of breakfast, great shuttle service to haram. The only turndown part was the receptionists. They are extremely slow, unprofessional and doesn't communicate in English. Out of 6, I only saw 2 active counters at most.

Dear Qazi, Thank you for sharing your positive feedback regarding your stay with us. We are pleased to know that our room and its comfort, breakfast, and shuttle service have met your expectations. As for the reception staff and luggage service, rest assured that we have taken immediate action. We look forward to serving you soon.

Bad experience

Customer review rating 0.5/5

Dr M. A. Solo - Confirmed reviews ALL

I try to contact Mr manger alae multiple time no respond

Dear Muayad, Thank you for sharing your experience with us. We appreciate your feedback regarding the staff, we do apologize for any inconvenience that may have occurred, rest assured that corrective action is in place to be avoided in the future. we look forward to welcoming you in the very near future.

Other web-users rate our hotel

  • 1,105 reviews 4.6/10 Location
  • 1,260 reviews 7.5/10 Room
  • 2,075 reviews 6.9/10 Service
  • 50 reviews 7.1/10 WiFi
  • 899 reviews 8.7/10 Cleanliness
  • 737 reviews 9.7/10 Vibe
  • 508 reviews 7/10 Comfort
  • 484 reviews 8.5/10 Breakfast

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