Novotel Makkah Thakher City 4 stars

Customer review rating (ALL Rating) 4.3/5 3,687 reviews

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Description

Hotel extras

  • Perfect for families

  • 3 Authentic dining Restaurants

  • In-House mosque

  • Shuttle service to and from Haram

  • 7 meeting & events rooms

Our accommodation(s)

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Hotel location

Novotel Makkah Thakher City

Al Andalus Dist, P O Box 4575, Makkah Al Mukarama 24237
24237 MAKKAH
Saudi Arabia

GPS:21.44525, 39.834389

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,687 reviews

Customer review rating 4.5/5

Mohammed W. S. Families - Confirmed reviews ALL

Over all good 😊

Dear Mohammed, Thank you for your positive feedback regarding the room size. We are always honored to welcome you to Novotel Makkah Thakher City. Waiting to serve you again on your next visit soon.

Customer review rating 5.0/5

Samir A. Families - Confirmed reviews ALL

Its not my first stay at ALL ACCOR hotels specifically Novotel. I used to be a diamond membership and I be again for sure.

Dear Guest, we are delighted to read your feedback, we really appreciate you taking the time to share your experience which was inspirational for the entire team. We look forward to welcoming you once again in the very near future.

Customer review rating 2.0/5

Feroz K. Families - Confirmed reviews ALL

No one answers service calls. Customer service is horrible and they don’t care.

Dear Guest, Thank you for your time to share your feedback which we value to a great extent. Rest assured that corrective measures will be taken immediately to avoid such an issue in the future. Looking forward to welcoming you again soon.

Customer review rating 5.0/5

Ibrahim O. Families - Confirmed reviews ALL

Excellent

Dear Guest, we are delighted to read your feedback, we really appreciate you taking the time to share your experience which was inspirational for the entire team. We look forward to welcoming you once again in the very near future.

Customer review rating 3.0/5

Adham A. H. Solo - Confirmed reviews ALL

I have one problem,, the break fast is very bad with low quality ingredients and it is not refundable for the upcoming days of stay,, also after I told your people in the reseption, no one was care or try to solve this issue

Dear Adham, Thank you for sharing your positive feedback regarding your stay with us. We are pleased to know that the room has met your expectations. As for the breakfast, rest assured that we have taken immediate action. We look forward to serving you soon.

Other web-users rate our hotel

  • 1,780 reviews 5/10 Location
  • 2,159 reviews 7.6/10 Room
  • 3,858 reviews 7.5/10 Service
  • 66 reviews 6.1/10 WiFi
  • 1,606 reviews 8.8/10 Cleanliness
  • 793 reviews 8.4/10 Value
  • 716 reviews 9.6/10 Vibe
  • 663 reviews 7.4/10 Breakfast

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