Novotel Makkah Thakher City 4 stars

Customer review rating (ALL Rating) 4.3/5 3,475 reviews

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Description

Hotel extras

  • Perfect for families

  • 3 Authentic dining Restaurants

  • In-House mosque

  • Shuttle service to and from Haram

  • 7 meeting & events rooms

Our accommodation(s)

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Hotel location

Novotel Makkah Thakher City

Al Andalus Dist, P O Box 4575, Makkah Al Mukarama 24237
24237 MAKKAH
Saudi Arabia

GPS:21.44525, 39.834389

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,475 reviews

Customer review rating 5.0/5

Shahruls S. Couples - Confirmed reviews ALL

We came to Mecca as guest of Allah for Hajj this season. Tq so much Novotel gave us really good experience to have good time with my wife in your excellent facilities. Hopefully will come again with my whole family.

Customer review rating 5.0/5

Sayed A. A. M. Families - Confirmed reviews ALL

Everything was good and perfect the hotel was fully booked however my room was ready i was checked in in all accor desk quickly and fast and my checkout was easy and smooth thank you for the amazing stay and hospitality.

Customer review rating 5.0/5

Adnan T. Solo - Confirmed reviews ALL

Recommend

Customer review rating 3.5/5

Asma A. Couples - Confirmed reviews ALL

The room was clean ans cozy but we took long time at reception given we had already checked online

Customer review rating 0.5/5

Eisa A. Families - Confirmed reviews ALL

I arrived at the hotel at the designated check-in time with a confirmed reservation, only to be told that my room was not ready and that I would have to wait, with no explanation of how long the wait would be and no alternative solution offered. There was no apology from the staff, no initiative to ease the inconvenience, and no clear timeframe provided. A confirmed booking should guarantee that the room is ready upon arrival that is the most basic expectation any guest would have, and unfortunately this hotel failed to meet it. I would expect a hotel of this standard to have proper coordination between departments to ensure a smooth check-in experience, as the first impression sets the tone for the entire stay, and in this case, that impression was disappointing.

Other web-users rate our hotel

  • 1,716 reviews 4.9/10 Location
  • 2,068 reviews 7.4/10 Room
  • 3,774 reviews 7.2/10 Service
  • 56 reviews 6.6/10 WiFi
  • 1,524 reviews 8.6/10 Cleanliness
  • 816 reviews 6.3/10 Comfort
  • 647 reviews 9.4/10 Vibe
  • 601 reviews 7.9/10 Breakfast

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