Swissôtel Al Maqam Makkah 5 stars

Customer review rating (ALL Rating) 4.4/5 7,390 reviews

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Swissôtel Al Maqam Makkah - Image 1
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King Abdul Aziz Endowment, Tower F Ibrahim Al Khaleel St, 21955, 21955 Al Maqam, Saudi Arabia

Description

Hotel extras

  • Swissotel Al Maqam Makkah offers panoramic views of the Kaaba and Haram and all city

  • Swissotel Al Maqam Makkah provides two exclusive and convenient direct access to the Haram .

  • Connected to the Clock Towers Complex, offers easy access to Makkah's biggest shopping mall.

  • Located 100m steps away from Haram granting our guests a privileged and convenient passage.

  • take pride in providing a family-friendly accommodation with treats for young guests.

Our accommodation(s)

Hotel location

Swissôtel Al Maqam Makkah

King Abdul Aziz Endowment, Tower F Ibrahim Al Khaleel St, 21955
21955 Al Maqam
Saudi Arabia

GPS:21.4193199, 39.82421

Telephone

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  7,390 reviews

TripAdvisor Rating  4.3/5  3,893 reviews

Certificate of excellence 2025

Top Hotel Near Masjid El Haram

TripAdvisor rating 5.0/5

567fateha TripAdvisor review

The location is excellent; you just need to leave the hotel. In a 3-minute walk, you reach the Masjid. All people have smiles on their faces and the atmosphere is great. Especially Shahad at the reception provides the best customer service, and she is well qualified; the room is very clean, and the bed is very comfortable, offering great value! I am sorry you get what you pay for, but the rates are competitive compared to other similar hotels, but you need to compare like for like. Make no mistake, this is a very high-end hotel, also very quiet, and the breakfast is excellent. The only criticism I have is regarding their finance department, which has some unprofessional staff; however, I believe it is not affiliated with Swiss but rather a local setup that lacks respect for customers, but this doesn't matter because the hotel staff work hard, and I say this is the best hotel near Masjid El Haram.

Customers treated as mere 'products'

TripAdvisor rating 3.0/5

Nadamjac TripAdvisor review

It was our 5th and last visit to this hotel! We arrived at around 8pm for check in and did not feel warmly welcomed despite being loyal customers with a platinum Accor member status! The response of the guest relations staff, Nouf when we asked for a possible upgrade really put us off. She was like arguing being rude and showing attitude and made us waste time! Finally we checked it our kaaba view room( which is one of the most expensive rooms in the hotel which we always book) and never get any upgrade or any other previledge besides what we pay for be it as a Gold member on previous stays or as a platinum member this time. When we spoke to the Duty manager, Abdul Wahid the attitude was similar : ' we have lots of platinum members at this hotel' he claimed -like no customer is special here!!!. Indeed customers are treated as 'products' at this hotel and one only gets what one pays for. This time I was even dissappointed by the quality of the food for breakfast and the breakfast atmosphere like a 'fish market' so noisy and messy not at all a 5 star feel!. We will definitely go for Fairmont or Swiss Al makkam on our next visit and i'm sure they cannot be worse on customer valuation than our experience with Swissotel. Swissotel please give some training on hospitality and customer valuation to your check in staff and specially guest relation employee and duty manager!

Very poor customer valuation.

TripAdvisor rating 3.0/5

ANOSIJ TripAdvisor review

We checked in for 2 nights having booked a kaaba view room( one of the most expensive rooms!) We arrived at 8pm at the hotel and the check in staff was hardly welcoming merely doing their job! As platinum accor members we had at least expected a loyalty valuation,but nothing. We asked for an upgrade , but got the usual ' no availability' and the rudeness and attitude of the staffNouf who is supposed to be a guest relations person really put us off and even afterwards when we addressed the duty manager, Abdul Waheed he seemed the least concerned and mentioned that they have so many platinum members at their hotel!!. Any way to cut short, at this hotel customers are treated as mere 'products' . I think you are working in the wrong field as you have no notion of hospitality let alone customer valuation. It was our 5th visit to this hotel and will be our last! The breakfast is also like a 'fish market' with lots of food but poor in quality not gastronomic at all for a 5 star! Accor has many other options like Fairmont or even Swiss Al-makkam which i'm sure cannot be worse than here on customer valuation.

Customer review rating 5.0/5

Irfan C. Families - Confirmed reviews ALL

The location of this hotel is absolutely amazing, with a direct and very convenient route to the Haram. This made getting to prayers incredibly easy and stress-free. The lifts were also fast and efficient, which is a big plus, especially during busy prayer times. What truly stood out for me, however, was the exceptional service from the staff. From the bellboys to room service and even the luggage concierge, every member of the team went out of their way to make my stay comfortable and pleasant. Their kindness, professionalism, and willingness to help made a real difference. I was genuinely impressed and felt very well looked after throughout my stay. I will definitely be staying here again and would highly recommend this hotel to others.

Dear Irfan, Thank you for your positive feedback towards our location that directly faces the holy Kaaba. Thank you for expressing your opinion, and we are glad that our elevators, staff, room and luggage service have got your satisfaction. We are always honored to welcome you at Swissotel Al Maqam Makkah. We will share your feedback with Mr. Fakhar personally. Waiting to serve you again on your next visit soon. Best regards, Swissotel Al Maqam Makkah.

Customer review rating 4.5/5

Kadir M. Families - Confirmed reviews ALL

From start to finish it was excellent. Cleanliness and attention to detail and the friendliness of the staff you really cannot fault. A really well worked hotel, clearly thought had gone out in the design to maximise benefit to the pilgrims. We thoroughly enjoyed our stay and would definitely recommend. The accessibility to and from the Haram really is great. Where I think it could improve and excel further: - a physical map of the area for the room - highlighting the key areas and access (for the first time visitor, this would be invaluable resource) - or develop your app which you can update regularly. I.e we only realised after checking out and going to the basement car pick up point that there was easy access to the clocktower - this would avoid the long walk around navigating through the crowds. - when leaving and going via the L2 car park this could be better signposted and instructed on the overall process with regards to luggage and waiting - for first time users it is a little daunting. Bonus (and this would elevate you above most), : when checking out there was no goodbye or "hope you enjoyed your stay" from the staff or thank you. Perhaps this was a one off, I'm not sure as this was my first stay - but doing this this would perfectly go with the high standard you have kept throughout the hotel. Let the last memory and experience be a good memorable one. Jazakum Allaahu khairan for making our stay a very memorable one.

Dear Kadir, Thank you very much for taking the time to share such a detailed and thoughtful review. We are truly grateful for your kind words about our location, cleanliness, facilities, and staff It is wonderful to know that you had a memorable and comfortable experience. We sincerely appreciate your valuable opinions regarding the signs and parking. Your feedback is extremely helpful and has been shared with the concerned department for review and improvement. We are also grateful for your honest note regarding the checkout process. We aim to deliver, and your comment has been highlighted to the relevant department. Thank you once again for your trust and for choosing Swissôtel Al Maqam Makkah. It would be our absolute pleasure to welcome you back and provide you with an even more memorable stay. Best regards, Swissotel Al Maqam Makkah

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Other web-users rate our hotel

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  • 2,248 reviews 9.1/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.