Swissôtel Al Maqam Makkah 5 stars

Customer review rating (ALL Rating) 4.4/5 7,393 reviews

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Swissôtel Al Maqam Makkah - Image 1
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King Abdul Aziz Endowment, Tower F Ibrahim Al Khaleel St, 21955, 21955 Al Maqam, Saudi Arabia

Description

Hotel extras

  • Swissotel Al Maqam Makkah offers panoramic views of the Kaaba and Haram and all city

  • Swissotel Al Maqam Makkah provides two exclusive and convenient direct access to the Haram .

  • Connected to the Clock Towers Complex, offers easy access to Makkah's biggest shopping mall.

  • Located 100m steps away from Haram granting our guests a privileged and convenient passage.

  • take pride in providing a family-friendly accommodation with treats for young guests.

Our accommodation(s)

Hotel location

Swissôtel Al Maqam Makkah

King Abdul Aziz Endowment, Tower F Ibrahim Al Khaleel St, 21955
21955 Al Maqam
Saudi Arabia

GPS:21.4193199, 39.82421

Telephone

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  7,393 reviews

TripAdvisor Rating  4.3/5  3,893 reviews

Certificate of excellence 2025

Top Hotel Near Masjid El Haram

TripAdvisor rating 5.0/5

567fateha TripAdvisor review

The location is excellent; you just need to leave the hotel. In a 3-minute walk, you reach the Masjid. All people have smiles on their faces and the atmosphere is great. Especially Shahad at the reception provides the best customer service, and she is well qualified; the room is very clean, and the bed is very comfortable, offering great value! I am sorry you get what you pay for, but the rates are competitive compared to other similar hotels, but you need to compare like for like. Make no mistake, this is a very high-end hotel, also very quiet, and the breakfast is excellent. The only criticism I have is regarding their finance department, which has some unprofessional staff; however, I believe it is not affiliated with Swiss but rather a local setup that lacks respect for customers, but this doesn't matter because the hotel staff work hard, and I say this is the best hotel near Masjid El Haram.

Customers treated as mere 'products'

TripAdvisor rating 3.0/5

Nadamjac TripAdvisor review

It was our 5th and last visit to this hotel! We arrived at around 8pm for check in and did not feel warmly welcomed despite being loyal customers with a platinum Accor member status! The response of the guest relations staff, Nouf when we asked for a possible upgrade really put us off. She was like arguing being rude and showing attitude and made us waste time! Finally we checked it our kaaba view room( which is one of the most expensive rooms in the hotel which we always book) and never get any upgrade or any other previledge besides what we pay for be it as a Gold member on previous stays or as a platinum member this time. When we spoke to the Duty manager, Abdul Wahid the attitude was similar : ' we have lots of platinum members at this hotel' he claimed -like no customer is special here!!!. Indeed customers are treated as 'products' at this hotel and one only gets what one pays for. This time I was even dissappointed by the quality of the food for breakfast and the breakfast atmosphere like a 'fish market' so noisy and messy not at all a 5 star feel!. We will definitely go for Fairmont or Swiss Al makkam on our next visit and i'm sure they cannot be worse on customer valuation than our experience with Swissotel. Swissotel please give some training on hospitality and customer valuation to your check in staff and specially guest relation employee and duty manager!

Very poor customer valuation.

TripAdvisor rating 3.0/5

ANOSIJ TripAdvisor review

We checked in for 2 nights having booked a kaaba view room( one of the most expensive rooms!) We arrived at 8pm at the hotel and the check in staff was hardly welcoming merely doing their job! As platinum accor members we had at least expected a loyalty valuation,but nothing. We asked for an upgrade , but got the usual ' no availability' and the rudeness and attitude of the staffNouf who is supposed to be a guest relations person really put us off and even afterwards when we addressed the duty manager, Abdul Waheed he seemed the least concerned and mentioned that they have so many platinum members at their hotel!!. Any way to cut short, at this hotel customers are treated as mere 'products' . I think you are working in the wrong field as you have no notion of hospitality let alone customer valuation. It was our 5th visit to this hotel and will be our last! The breakfast is also like a 'fish market' with lots of food but poor in quality not gastronomic at all for a 5 star! Accor has many other options like Fairmont or even Swiss Al-makkam which i'm sure cannot be worse than here on customer valuation.

Customer review rating 1.0/5

Muhammad A. F. Families - Confirmed reviews ALL

I have booked a quad partial view Kaaba room but was given room with Haram view. And upon complaining after checking in the room, given a 2 bed hardly view of Kaaba room by saying all other rooms are booked without any compensation.

Dear Muhammad, We’ll take your comment about the room view and reservation process into immediate action, as we forwarded it to the concerned department. We always strive to provide our guests with an enjoyable Swiss stay. Look forward to welcoming you on your next visit to Swissotel Al Maqam Makkah with a promise to provide you with outstanding service that meets your expectations. Best regards, Swissotel Al Maqam Makkah.

Customer review rating 5.0/5

Riaz D. Families - Confirmed reviews ALL

Our family stay at Swissôtel Al Maqam was truly excellent. The suite was perfect—spacious, comfortable, and thoughtfully prepared. What impressed me most was that the room was ready before the official check-in time, kindly arranged in advance due to my health condition. The professionalism, care, and attention to detail made our stay smooth and very comfortable. I highly recommend this hotel for families seeking both quality and genuine hospitality.

Dear Riaz, May Allah accept all your good deeds. Thank you for expressing your opinion, and we are glad that our room size and check-in process have got your satisfaction. We are delighted that you took the time to thank our staff for their services. We promise to continuously develop our services to meet your needs. We look forward to serving you during your next visit. Kind regards, Swissotel Al Maqam Makkah.

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Other web-users rate our hotel

  • 4,811 reviews 9.5/10 Location
  • 6,257 reviews 8.1/10 Room
  • 15,971 reviews 9.4/10 Service
  • 139 reviews 4.1/10 WiFi
  • 3,062 reviews 8.7/10 Cleanliness
  • 2,381 reviews 9/10 Food
  • 2,248 reviews 9.1/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.