Swissôtel Al Maqam Makkah 5 stars

Customer review rating (ALL Rating) 4.4/5 7,386 reviews

Swissôtel Al Maqam Makkah - Image 1
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Description

Hotel extras

  • Swissotel Al Maqam Makkah offers panoramic views of the Kaaba and Haram and all city

  • Swissotel Al Maqam Makkah provides two exclusive and convenient direct access to the Haram .

  • Connected to the Clock Towers Complex, offers easy access to Makkah's biggest shopping mall.

  • Located 100m steps away from Haram granting our guests a privileged and convenient passage.

  • take pride in providing a family-friendly accommodation with treats for young guests.

Our accommodation(s)

Hotel location

Swissôtel Al Maqam Makkah

King Abdul Aziz Endowment, Tower F Ibrahim Al Khaleel St, 21955
21955 Al Maqam
Saudi Arabia

GPS:21.4193199, 39.82421

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  7,386 reviews

TripAdvisor Rating  4.3/5  3,894 reviews

Certificate of excellence 2025

Rooms not as described

TripAdvisor rating 1.0/5

Jahedur TripAdvisor review

Stayed here years ago and we had a really good experience. This time, the service was poor. We booked a city room and this is what we got. The rooms are not as described when booked. Complained to the duty Manager and he was fairly useless and told me this is what their city rooms look like.

Dear Jahedur, may Allah accept your good deeds. Because your peace of mind is our number one priority, we do appreciate your feedback and we assure you that your opinion about the reservation, staff services and room view have been shared with the relevant department. We look forward to welcoming you again soon, and we promise you a revitalizing escape that allows you to experience the quality of life on your next visit.

Customer review rating 5.0/5

Adnan K. Couples - Confirmed reviews ALL

Since 2014, we have stayed in almost all the hotels in the clock tower. But we feel that Al Maqam has the best approach from the Haram. Their dedicated lifts are the best. The quality & the services are world class.

Dear Adnan, Thank you for sharing your positive thoughts about our location, staff service and elevator. We are honored to host you at Swissotel Al Maqam Makkah. We can’t wait to welcome you back. Kind regards, Swissotel Al Maqam Makkah

Customer review rating 3.0/5

Malak A. H. Families - Confirmed reviews ALL

They took a lot just to give a kye for a room and it was ready and we already took the room online

Dear Malak, We appreciate your feedback regarding our services. And we would like to inform you that your opinion about our check-in process and service has been forwarded to the relevant department to take the right actions, as we always strive to provide our guests with the best service, waiting to serve you during your next visit.

Customer review rating 5.0/5

Mahmoud H. Families - Confirmed reviews ALL

Wonderful stay. The staff were incredibly friendly and helpful, especially at the front desk (Mr. Eyad in particular). Our room was spotless with excellent Kaaba View. The location was perfect, close to Al Haram and malls. The open buffet of Breakfast and dinner was very good. Highly recommend for families who want to enjoy Omra and Hajj.

Dear Mahmoud, We are thankful for your sincere feedback about view, location and breakfast buffet, and we are thrilled to hear you were able to enjoy the quality of life with our Swiss Service during your stay. We will surely pass your feedback to Mr. Eyad to keep up the good work. We took your comment about check-out process into immediate action, waiting to serve you again soon. Kind regards, Swissotel Al Maqam Makkah.

Customer review rating 5.0/5

Hibah A. Families - Confirmed reviews ALL

Clean hotel, friendly staff and very close to everything

Dear Hibah, Thank you for your wonderful feedback regarding our staff service, hotel cleanliness and location. It is always a pleasure to welcome you to Swissotel Al Maqam Makkah. We look forward to your next visit. Kind regards, Swissotel Al Maqam Makkah

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Other web-users rate our hotel

  • 4,811 reviews 9.5/10 Location
  • 6,257 reviews 8.1/10 Room
  • 15,971 reviews 9.4/10 Service
  • 139 reviews 4.1/10 WiFi
  • 3,062 reviews 8.7/10 Cleanliness
  • 2,381 reviews 9/10 Food
  • 2,248 reviews 9.1/10 Breakfast

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