Swissôtel Al Maqam Makkah 5 stars

Customer review rating (ALL Rating) 4.4/5 7,632 reviews

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Description

Hotel extras

  • Swissotel Al Maqam Makkah offers panoramic views of the Kaaba and Haram and all city

  • Swissotel Al Maqam Makkah provides two exclusive and convenient direct access to the Haram .

  • Connected to the Clock Towers Complex, offers easy access to Makkah's biggest shopping mall.

  • Located 100m steps away from Haram granting our guests a privileged and convenient passage.

  • take pride in providing a family-friendly accommodation with treats for young guests.

Our accommodation(s)

Hotel location

Swissôtel Al Maqam Makkah

King Abdul Aziz Endowment, Tower F Ibrahim Al Khaleel St, 21955
21955 Al Maqam
Saudi Arabia

GPS:21.4193199, 39.82421

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  7,632 reviews

TripAdvisor Rating  4.3/5  3,912 reviews

Certificate of excellence 2025

An amazing stay, would definitely return

TripAdvisor rating 5.0/5

sharmlover1 TripAdvisor review

An amazing stay. Definitely recommend. The Kaaba view room was worth the additional charge. Breakfast was amazing, very busy but that didn't take away from the standard. Hotel is spotless, staff are very attentive. The location is excellent. The staff did anything they could to make our stay extra comfortable. My grandma is elderly and could not always go down for breakfast so we ordered her breakfast to the room on a couple of occasions (at no extra cost). Check in was smooth I would definitely return and recommend this hotel to all family and friends. Thank you Swissotel Makkah.

Dear Guest, thank you for your positive feedback towards our room view, location, staff service, check-in process and breakfast buffet, we are always honored to welcome you at Swissotel Makkah, we take your comment into our consideration to improve our services, waiting to serve you again soon.

Excellent

TripAdvisor rating 5.0/5

AID K TripAdvisor review

It was a very good stay, and workers of the hotel are very gentle, breakfast is very good and various , access of the hotel are very useful especially from clock tower…

Dear Guest, thank you for your positive feedback towards our location that directly faces the holy Kaaba, variety of reakfast buffet and staff service. We are always honored to welcome you to Swissotel Makkah. Waiting to serve you again on your next visit soon.

Customer review rating 5.0/5

Nour I. Families - Confirmed reviews ALL

My overall experience is always great, starting from the staff at the front desk to the managers who are all really helpful, catering for all my needs and requests. I always love staying here when visiting Makkah

Dear Nour, May Allah accept all your good deeds. Thank you for expressing your opinion, and we are glad that our services have got your satisfaction. We look forward to serving you during your next visit. Kind regards, Swissotel Al Maqam Makkah.

Customer review rating 4.0/5

Mahmood S. S. Families - Confirmed reviews ALL

Excellent stay just had a mishap at breakfast where a light for one of the buffet stands crashed on my plate. Chef looked at me as if I did it and did not apologise although seems like when he moved the pita tray it hit the light. Assistant manager Saleh was great however and showed what real service is in stead

Dear Mahmood, We appreciate your feedback regarding our services. And we would like to inform you that your opinion about our staff has been forwarded to the relevant department to take the right actions, as we always strive to provide our guests with the best service, waiting to serve you during your next visit. Kind regards, Swissotel Al Maqam Makkah.

Customer review rating 5.0/5

Jasim J. Families - Confirmed reviews ALL

Swissotel Al Maqam Makkah is now the official bench mark in hospitality in clock tower. Everything was so easy and accessible. Purely world class.

Dear Jasim, Thank you for your positive feedback towards our location that directly faces the holy Kaaba. We are always honored to welcome you at Swissotel Al Maqam Makkah. Waiting to serve you again on your next visit soon. Best regards, Swissotel Al Maqam Makkah.

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Other web-users rate our hotel

  • 4,892 reviews 9.4/10 Location
  • 6,409 reviews 8/10 Room
  • 16,042 reviews 9.3/10 Service
  • 136 reviews 3.4/10 WiFi
  • 3,162 reviews 8.6/10 Cleanliness
  • 2,532 reviews 8.9/10 Food
  • 2,490 reviews 9.2/10 Breakfast

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