Swissôtel Al Maqam Makkah 5 stars

Name: Swissotel Al Maqam Makkah, Hotel in Makkah - ALL
Address: King Abdul Aziz Endowment, Tower F Ibrahim Al Khaleel St, 21955, Al Maqam, 21955, SA
Telephone: +966125775800
Rating: 4.4

Customer review rating (ALL Rating) 4.4/5 7,956 reviews

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King Abdul Aziz Endowment, Tower F Ibrahim Al Khaleel St, 21955, 21955 Al Maqam, Saudi Arabia

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Swissôtel Al Maqam Makkah

Swissotel Al Maqam Makkah, newly renewed in 2025, is the latest addition to the Clock Towers Complex, offering a modern sanctuary in the heart of the holiest city. With 1,623 partially renovated rooms and suites, the hotel blends contemporary design with enhanced hospitality. Guests enjoy breathtaking views of the Kaaba, Haram, and city, while exclusive private entrances from Um Al Qura Tunnel and Ibrahim Al Khaleel Street provide seamless access to the Holy Mosque for an unparalleled stay.

Swissôtel Al Maqam Makkah, part of the iconic Clock Towers Complex, is just steps from the Holy Mosque, offering prestige and convenience. Stay in this landmark destination and enjoy seamless access with exceptional hospitality. Swissôtel Al Maqam Makkah stands directly across from the Holy Kaaba, offering two direct access points to the Holy Mosque for a seamless and privileged journey. Guests can enjoy a spiritually enriching stay, creating profound and unforgettable memories.

Swissôtel Al Maqam Makkah is the perfect destination for Hajj, Umrah, or a peaceful family retreat. Experience comfort and spirituality. A journey of devotion awaits.

Experience the most thrilling stay in a cosy atmosphere with your family at Swissotel Al Maqam Makkah staying right before Masjid Al-Haram will allow you to perform your Umrah and make the best of your time while enjoying your luxurious stay .

Dr. Mohamed Talaat, Hotel Management

At Swissôtel Al Maqam Makkah, hospitality is our essence. Welcoming, safeguarding, and caring for our guests is at the heart of everything we do. We create a warm and inviting atmosphere, ensuring every guest feels valued and comfortable. Our dedicated team delivers exceptional hospitality and personalized service, exceeding expectations. To uphold the highest standards of safety and well-being, we maintain rigorous hygiene protocols and enhanced cleaning measures, ensuring peace of mind.

Hotel extras

Swissotel Al Maqam Makkah offers panoramic views of the Kaaba and Haram and all city
Swissotel Al Maqam Makkah provides two exclusive and convenient direct access to the Haram .
Connected to the Clock Towers Complex, offers easy access to Makkah's biggest shopping mall.
Located 100m steps away from Haram granting our guests a privileged and convenient passage.
take pride in providing a family-friendly accommodation with treats for young guests.

Our accommodation(s)

Room

Classic Room Twin Bed No View

4 pers. max
34 m² / 365 sq ft

Bedding 2 x Twin bed(s)

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Room

Classic Room Twin Bed City View

4 pers. max
34 m² / 365 sq ft

Bedding 2 x Twin bed(s)

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Room

Classic Room Twin Bed Partial Haram View

4 pers. max
34 m² / 365 sq ft

Bedding 2 x Twin bed(s)

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Room

Classic Room Triple Bed Partial Haram View

4 pers. max
34 m² / 365 sq ft

Bedding 3 x Single bed(s)

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Room

Classic Room Twin Partial Kaaba View

4 pers. max
34 m² / 365 sq ft

Bedding 2 x Twin bed(s)

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Room

Classic room Triple beds Partial Kaaba view

4 pers. max
34 m² / 365 sq ft

Bedding 3 x Single bed(s)

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Room

Premier Room Twin Bed kaaba View

4 pers. max
34 m² / 365 sq ft

Bedding 2 x Twin bed(s)

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Room

Premier Room Triple Beds kaaba View

4 pers. max
40 m² / 430 sq ft

Bedding 3 x Single bed(s)

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Room

Executive 2 bedroom Suite Partial Haram

5 pers. max
177 m² / 1905 sq ft

Bedding 1 x King size bed(s) and 2 x Single bed(s)

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Room

Classic Room Quad Bed City View

4 pers. max
40 m² / 430 sq ft

Bedding 4 x Single bed(s)
Views: City View

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Room

Classic Room Quad Bed No View

4 pers. max
40 m² / 430 sq ft

Bedding 4 x Single bed(s)

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Room

Classic Room Quad Bed Partial Haram View

4 pers. max
40 m² / 430 sq ft

Bedding 4 x Single bed(s)

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Room

Classic Room Quad Partial Kaaba View

4 pers. max
40 m² / 430 sq ft

Bedding 4 x Single bed(s)

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Room

Classic Room Triple Bed City View

4 pers. max
34 m² / 365 sq ft

Bedding 3 x Single bed(s)
Views: City View

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Room

Premier Room King Bed Kaaba View

3 pers. max
40 m² / 430 sq ft

Bedding 1 x King size bed(s)

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Room

Classic Room King Bed Partial Haram View

3 pers. max
34 m² / 365 sq ft

Bedding 1 x King size bed(s)

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Room

Classic Room King Bed City View

3 pers. max
34 m² / 365 sq ft

Bedding 1 x King size bed(s)
Views: City View

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Room

Classic Room King Bed No View

3 pers. max
34 m² / 365 sq ft

Bedding 1 x King size bed(s)

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Room

Classic Room King Bed Partial Kaaba View

3 pers. max
33 m² / 355 sq ft

Bedding 1 x King size bed(s)

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Suite

Junior Suite No view

4 pers. max
75 m² / 807 sq ft

Bedding 1 x King size bed(s)

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Suite

Junior Suite City View

4 pers. max
75 m² / 807 sq ft

Bedding 1 x King size bed(s)
Views: City View

See availabilities

Suite

Junior Suite Partial Haram View

4 pers. max
75 m² / 807 sq ft

Bedding 1 x King size bed(s)

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Suite

Junior Suite Partial Kaaba View

4 pers. max
75 m² / 807 sq ft

Bedding 1 x King size bed(s)

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Suite

Junior Suite Kaaba View

4 pers. max
75 m² / 807 sq ft

Bedding 1 x King size bed(s)
Views: Panorama view or LandmarkView

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Suite

Family Suite No View

5 pers. max
94 m² / 1011 sq ft

Bedding 1 x King size bed(s)

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Suite

Executive 2 bedroom Suit King Bed No View

5 pers. max
166 m² / 1786 sq ft

Bedding 1 x King size bed(s) and 2 x Single bed(s)

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Suite

Family Suite Partial Haram

5 pers. max
94 m² / 1011 sq ft

Bedding 1 x King size bed(s)

See availabilities

Suite

Executive 2 bedroom Suit King Bed City View

5 pers. max
166 m² / 1786 sq ft

Bedding 1 x King size bed(s) and 2 x Single bed(s)

See availabilities

Hotel location

Swissôtel Al Maqam Makkah

King Abdul Aziz Endowment, Tower F Ibrahim Al Khaleel St, 21955
21955 Al Maqam
Saudi Arabia

GPS:21.4193199, 39.82421

+966 12 577 5800

Hotel services

Check-in from 04:00 PM - Check out up to 12:00 PM

On site

Car park
Restaurant
Wheelchair accessible
Wi-Fi
Air conditioning
Breakfast
Bar
100% Non Smoking Property
Room service

Al Khairat Restaurant

Enjoy a wide variety of international and oriental dishes in a unique atmosphere at Al Khairat Restaurant and spend unforgettable times with family and friends at unforgettable gatherings.

Masharif Restaurant

Indulge yourself in a picturesque vicinity of Masharif Tea Lounge and relish a selection of mouth-watering delicious patisseries and tea and coffee assortments. Embrace the genuine ambience of our Tea Lounge while enjoying the culinary delights.

Grab & Go

is a convenient, quick-service outlet designed for guests on the move. Offering a variety of fresh, high-quality snacks, beverages, and light meals, it's the perfect choice for those looking for a delicious bite without the wait.

Swiss Express

The Swiss Express concept introduces a new food and beverage outlet to the hotel, catering to guests of all ages who prefer quick service and convenient snacks. This venue offers high-quality food and beverages, emphasizing freshness.

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5 7,956 reviews

Muzzammil K. Families - 6/15/2026 Confirmed reviews ALL

Dear Muzzammil, Thank you for sharing your experience regarding your last visit. We appreciate it. We are glad you liked our breakfast buffet, staff service and location at The Clock Towers, which overlooks the Holy Kaaba. We are waiting to serve you soon. Best regards, Swissotel Al Maqam Makkah.

Nur D. Families - 6/15/2026 Confirmed reviews ALL

Dear Nur, We are glad you had a Swiss vitality experience during your stay at Swissotel Al Maqam Makkah. It has been our pleasure to serve you, and we look forward to welcoming you again soon. Kind regards, Swissotel Al Maqam Makkah.

Tariq K. Families - 6/15/2026 Confirmed reviews ALL

Dear Tariq, Thank you for your positive feedback towards our staff, cleaning service and location that directly faces the holy Kaaba. We are always honored to welcome you at Swissotel Al Maqam Makkah. Waiting to serve you again on your next visit soon. Best regards, Swissotel Al Maqam Makkah.

Yasir K. Families - 6/15/2026 Confirmed reviews ALL

Dear Yasir, Thank you for your positive feedback towards our staff, location and room view that directly faces the holy Kaaba. We are always honored to welcome you at Swissotel Al Maqam Makkah. Waiting to serve you again on your next visit soon. Best regards, Swissotel Al Maqam Makkah.

Bilal W. Families - 6/14/2026 Confirmed reviews ALL

I am incredibly disappointed with my experience at this hotel. The level of customer service was abysmal, and their policies regarding early check-in are frankly insulting to guests who choose to book through third-party platforms. The "Third-Party Booking" Penalty. Upon arriving at the hotel after a long journey, I politely requested an early check-in. I was immediately met with resistance, and it became glaringly obvious that the hotel actively discriminates against guests who book through external travel websites. Rather than treating all paying guests with the same standard of hospitality, they use early check-in as a weapon to punish you for not booking directly through their site. Zero Communication and Wasted Time. Instead of giving a straightforward answer or an estimated time for a room to be ready, the front desk staff were completely unhelpful. They refused to provide any details on room availability and dismissively told me to "try checking with reception every other hour." This resulted in a frustrating waiting game, essentially trapping me in the lobby and wasting my day because they wouldn't just give me a clear answer. The Ridiculous Paperwork. When I checked in I was actually forced to sign a formal document acknowledging the two-hour early check-in. It felt entirely petty and unnecessary—a final hoop to jump through just to access a room that was clearly already available. If you are booking through a travel site, expect to be treated like a second-class citizen. I highly recommend finding a hotel that values all of its guests equally, regardless of how they made their reservation.

Dear Bilal, We appreciate your valuable feedback. We’ll take your comment about the reservation and staff service into immediate action as we forwarded it to the concerned department. We always strive to provide our guests with an enjoyable Swiss stay. Look forward to welcoming you on your next visit to Swissotel Al Maqam Makkah with a promise to provide you with outstanding service that meets your expectations. Best regards, Swissotel Al Maqam Makkah.

Web-users rating

Other web-users rate our hotel

4,901 reviews 9.5/10 Location
6,298 reviews 8.2/10 Room
15,313 reviews 9.3/10 Service
125 reviews 3.3/10 WiFi
3,210 reviews 8.8/10 Cleanliness
2,661 reviews 9.1/10 Breakfast
2,621 reviews 8.7/10 Food
853 reviews 4.8/10 Value

810 reviews 9.4/10 Location
1,060 reviews 7/10 Room
1,578 reviews 8.2/10 Service
28 reviews 2.1/10 WiFi
482 reviews 7.3/10 Cleanliness
429 reviews 8.3/10 Breakfast
187 reviews 4.7/10 Value

157 reviews 9.4/10 Location
179 reviews 7.3/10 Room
256 reviews 8.5/10 Service
5 reviews 1.5/10 WiFi
84 reviews 8.3/10 Cleanliness
69 reviews 8.9/10 Breakfast

47 reviews 9.5/10 Location
61 reviews 7.3/10 Room
93 reviews 7.9/10 Service
27 reviews 8/10 Cleanliness
21 reviews 9/10 Breakfast

8 reviews 9.6/10 Location
12 reviews 7.4/10 Room
23 reviews 8.7/10 Service
7 reviews 5.8/10 Comfort

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

At Swissôtel Al Maqam Makkah, check-in starts at 04:00 PM and check-out is until 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Swissôtel Al Maqam Makkah regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.