Swissôtel Al Maqam Makkah 5 stars

Customer review rating (ALL Rating) 4.3/5 6,780 reviews

ALLSAFE approved hotel

Information message

Swissôtel Al Maqam Makkah
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+ 12 Services

Hotel extras

  • Panoramic Kabaa and haram views

  • Exclusive direct access to haram

  • Connected to Abraj Al bait , Makkah's biggest shopping Mall

  • Located 100m steps away from Grand Mosque

  • Family friendly accommodation with special treats for our young guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Swissôtel Al Maqam Makkah

King Abdul Aziz Endowment
Tower F Ibrahim Al Khaleel St
21955
21955 al maqam
saudi arabia

Fax: (+966)0

Check-in from 16h00

Check out up to 12h00

  • By plane

    KING ABDULAZIZ INTERNATIONAL At 160.93km / 100 miles

GPS:21.429729, 39.828369

Hotel services

Check-in from - Check out up to

In summary
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

Our accommodation(s)

Swissôtel Al Maqam Makkah genuine and contemporary 1,624 rooms and suites carry an embracing atmosphere to provide the serenity and peace of mind you need. 5 Accommodation options and 3 breath-taking views ensuring a very spiritual and unique stay with unmatched tranquillity.

Our guest reviews for
Swissôtel Al Maqam Makkah

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

6,780 reviews

TripAdvisor Rating 4.0/5

2,429 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Excellent stay

Customer review rating 5.0/5

Ahmed M. Couples - 19/01/2022 Confirmed reviews ALL

Excellent stay and view and i’d like to thank mrs nohoud,ibtihal and nehal for their cooperation

Dear Mr. Ahmed, Thank you for choosing Swissotel Al Maqam Makkah hotel for your stay in Makkah and we are glad to hear that you have enjoyed your stay with us. Looking forward to welcoming you back to our hotel very soon! Yours sincerely The Management

Well located

Customer review rating 5.0/5

Mohammad J. Solo - 19/01/2022 Confirmed reviews ALL

VERY NICE AND GOOD STAFF . AND AMAZING LOCATION

Dear Mr. Mohammad, Thank you for choosing Swissotel Al Maqam Makkah hotel for your stay in Makkah and we are glad to hear that you have enjoyed your stay with us. Looking forward to welcoming you back to our hotel very soon! Yours sincerely The Management
Customer review rating 1.0/5

Mohammad Families - 18/01/2022 Confirmed reviews ALL

No parking was available, no staff would come to take luggage. Receptionist could not find booking. Waited 2 hours in the lobby. Rooms didn't have water tea. Streets out side where much cleaner than the hotel. The only thing which was good was the Kaaba view

Dear Mohammad T., Thank you for taking the time to tell us about your experience at the Swissôtel Al Maqam Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Well located, good stay

Customer review rating 4.0/5

Alia K. Solo - 18/01/2022 Confirmed reviews ALL

I will start by thanking one of the hospitality guys his name is Yasir, he is the best, But the laundry is not the best, they made me wait half an hour for my 3baya in a time where it was supposed to deliver earlier one night

Dear Mr. Alia, Thank you for choosing Swissotel Al Maqam Makkah hotel for your stay in Makkah and we are glad to hear that you have enjoyed your stay with us. Looking forward to welcoming you back to our hotel very soon! Yours sincerely The Management

Goid stay

Customer review rating 4.5/5

Bahaa M. Families - 17/01/2022 Confirmed reviews ALL

A nice hotel and nice staff, but the breakfast buffet is not of sufficient varieties. Otherwise, I like my say and my experience.

Dear Mr. Bahaaeldin Ali, Thank you for choosing Swissotel Al Maqam Makkah hotel for your stay in Makkah and we are glad to hear that you have enjoyed your stay with us. Looking forward to welcoming you back to our hotel very soon! Yours sincerely The Management

Great Hotel

Customer review rating 5.0/5

Shefeekhan Families - 06/01/2022 Confirmed reviews ALL

Fantastic stay we enjoy lots. Manager Mr. Amro and Mr. Maliki so kinds friendly and supportive. Reception Doaa make us smooth check in and warm welcome Concierge Jaleel and HK staff so helpful Thank You for ur great hospitality my kids and family entire stay enjoy well

Dear Shefeekhan, may Allah accept your good deeds We thank you for expressing your opinion and we are glad that our services have got your satisfaction We would like to inform you that your opinion about our staff has been shared with them We look forward to serving you during your next visit.

Bad experience

Customer review rating 1.5/5

Faisal K. Couples - 06/01/2022 Confirmed reviews ALL

I had a bad experience staying at swissotel al maqam makkah. Staff are not very welcoming and the concierge service is not very helpful. I’ve missed a call from the hotel prior my stay. I tried calling back but the same number directed me to the main line and, unfortunately, the operator had no idea who should I talk to. I’ve received a welcome email in case I needed anything, but I’ve received no response when I replied to the same email address requesting a transportation from airport. I called several times inquiring about the airport’s procedures and what documents are required before arriving but the reception had no idea at all. I truly understand that New year’s eve is definitely a busy day in all hotels. However, the staff at both the reception and concierge were not very welcoming. We received a partial view room as expected but furniture were a bit consumed and room service forgot to put water bottles.

Dear Faisal, may Allah accept your good deeds. We will take your comments about staff and customer service into consideration and, forward it immediately to the concerned department as we’re always working on developing our services. and we will make sure to send your complaint to the relevant departments. We look forward to serving you soon and promise to provide you with better services during your next visit.

Good Stay

Customer review rating 4.5/5

Ahmed Z. S. Families - 05/01/2022 Confirmed reviews ALL

Stay was great. Staff was helpful and courteous

Dear Ahmed, may Allah accept your good deeds . We thank you for expressing your opinion and we are glad that our services have got your satisfaction. We would like to inform you that your opinion about our staff has been shared with them We look forward to serving you during your next visit.

Overall services

Customer review rating 5.0/5

Sara Solo - 31/12/2021 Confirmed reviews ALL

Staff is wonderful

Dear Mr. Sahra, Thank you for choosing Swissotel Al Maqam Makkah hotel for your stay in Makkah and we are glad to hear that you have enjoyed your stay with us. Looking forward to welcoming you back to our hotel very soon! Yours sincerely The Management

Greet stay

Customer review rating 5.0/5

Ali A. Families - 30/12/2021 Confirmed reviews ALL

Every thing is greet

Dear Mr. Ali, Thank you for choosing Swissotel Al Maqam Makkah hotel for your stay in Makkah and we are glad to hear that you have enjoyed your stay with us. Looking forward to welcoming you back to our hotel very soon! Yours sincerely The Management

Simply a home away from home

Customer review rating 5.0/5

Adam S. Families - 29/12/2021 Confirmed reviews ALL

Warm and relaxing

Dear Mr. Adam, Thank you for choosing Swissotel Al Maqam Makkah hotel for your stay in Makkah and we are glad to hear that you have enjoyed your stay with us. Looking forward to welcoming you back to our hotel very soon! Yours sincerely The Management

Good stay

Customer review rating 4.0/5

Essaied Families - 27/12/2021 Confirmed reviews ALL

It was very nice view. Food and mainly the dinner was so tasteful. Parkind should be offered at reduced prices for All members.

Dear Mr. Essaied, Thank you for choosing Swissotel Al Maqam Makkah hotel for your stay in Makkah and we are glad to hear that you have enjoyed your stay with us. Looking forward to welcoming you back to our hotel very soon! Yours sincerely The Management

Well Located

Customer review rating 4.0/5

Mgk Families - 26/12/2021 Confirmed reviews ALL

Overall it was OK, front desk staff need some exposure to welcome guest not as a just customer, they need make guest feel welcome.

Dear Mr. Mohammed Ghouse, Thank you for choosing Swissotel Al Maqam Makkah hotel for your stay in Makkah and we are glad to hear that you have enjoyed your stay with us. Looking forward to welcoming you back to our hotel very soon! Yours sincerely The Management

Well located & good stay

Customer review rating 4.5/5

Nawal M. S. Couples - 25/12/2021 Confirmed reviews ALL

At the beginning there are some important items not found in the room ... but I appreciate the quick response to add very thing I needed.. Many thanks for your concern..

Dear Mr. Nawal, Thank you for choosing Swissotel Al Maqam Makkah hotel for your stay in Makkah and we are glad to hear that you have enjoyed your stay with us. Looking forward to welcoming you back to our hotel very soon! Yours sincerely The Management

Value for Money

TripAdvisor rating 4.0/5

khaledr602 19/04/2021 TripAdvisor review

The service, rooms and location were great, the food and the service at the "Iftar" restaurant were terrible. They even made me pay for the Arabic Coffee we asked for although they serve it for free at the door. I would like to leave a positive note for Ms. Ebtihal Maghrabi for her warm welcome and attention to details

Dear Guest, Thank you for taking the time to review your stay at Swissôtel Makkah. we appreciate your feedback and we are sorry to hear that, we assure you that it will be taken into consideration. We look forward to welcoming you again soon.

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