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Fairmont Makkah Clock Royal Tower 5 stars

Customer review rating 4.2/5 10,432 reviews

ALLSAFE approved hotel

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Room 1
Fairmont Makkah Clock Royal Tower
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+ 11 Services

Hotel extras

  • Free WiFi

  • Steps from Holy Kaaba

  • Kaaba view rooms

  • Breakfast from 6 AM to 10:30 AM

  • Laundry and ironing services

Hotel location

Fairmont Makkah Clock Royal Tower

King Abdul Aziz Endowment
Abraj Al Bait Complex
PO Box 762
 makkah
saudi arabia

Tel: +966125717777

Fax: (+966)125717666

Check-in from 16h00

Check out up to 12h00

  • MASJID AL HARAM :  Ajyad Street Masjid Al Haram

  • MAKKAH CLOCK ROYAL TOWER :  Abraj Al Bait Makkah Clock Royal Tower

  • By plane

    KING ABDULAZIZ INTL AIRPORT At 100km / 62.14 miles

GPS :21.417981, 39.825229

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms
Catering services
  • 7 Restaurants
  • No Bar
Meetings/Events
  • No Meeting room
  • Business Center
    • Business center with support staff
    • Business center is wheelchair accessible
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 1,650 rooms
    • No room for people with reduced mobility
    • No family room
    • No connecting room
    • No non-smoking room
    • No floor
  • Languages spoken at the hotel
    • Indonesian
    • English
    • Arabic
  • Wi-Fi
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • 100% Non Smoking Property
Family
  • Services for children
    • Outdoor playground for children

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 120 m²

  • Maximum capacity: 2000 people

  • Maximum banquet capacity: 2000 people

Find out more

Our guest reviews for
Fairmont Makkah Clock Royal Tower

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

10,432 reviews

TripAdvisor Rating 4.0/5

3,510 reviews

Perfect

Customer review rating 5.0/5

Che Solo - 17/10/2021 Confirmed reviews ALL

Receptionist was amazing

Dear Cherif F., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent stay. We had really enjoyed it

Customer review rating 5.0/5

Sahmi A. Families - 17/10/2021 Confirmed reviews ALL

Good stay

Dear Sehmy A., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

The closest Point

Customer review rating 4.5/5

Mohammed Z. A. Families - 16/10/2021 Confirmed reviews ALL

It was very satisfying and relaxing to stay at the Fairmont as usual.

Dear Mohammed A., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good Stay Overall

Customer review rating 4.0/5

Salman S. Families - 14/10/2021 Confirmed reviews ALL

Experience of staying was good. I booked signature kaaba view room. Got room on 19th floor. View and room both were good. Washroom was good sized. Only issue was reaching the reception. Security Guard at ground floor shouldn't be asking you if you are going to Fairmont. Well no one is roaming for nothing. Another security guard at reception was also useless unnecessary, instead some guide should stand there who can help you in finding a desk at reception. As far as room, I'm happy with that.

Dear Salman S., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.0/5

Mansour A. Families - 14/10/2021 Confirmed reviews ALL

The breakfast was good, the service was acceptable, and there’s an improvement gap could work on it. Most important: please check the (((toilet))) before the customer gets in. Even the curtain was dirty. Overall, everything is acceptable except the cleanliness.

Dear Mansour A., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Both well located & good stay

Customer review rating 5.0/5

Omar A. H. Families - 14/10/2021 Confirmed reviews ALL

Almost everything is perfect. Staff, food & stay.

Dear Omar Al H., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.5/5

Ali A. Couples - 14/10/2021 Confirmed reviews ALL

It was a good experience at Fairmont Makkah Clock Royal Tower. There will be another stay in the good place.

Dear Ali Abdulrahman A., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Iam so happy

Customer review rating 5.0/5

Bader A. Couples - 14/10/2021 Confirmed reviews ALL

I love the way you welcome me but you didn't offer me suite and I have 5 night upgrade...she sayed to me sorry we just can't

Dear Bader a., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay,

Customer review rating 5.0/5

Dr.nabil Families - 13/10/2021 Confirmed reviews ALL

only the number of working elevators are not enough

Dear Nabil S., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

موقع مميز واقامة جيدة تستحق التكرار

Customer review rating 5.0/5

M.ibrahim Families - 13/10/2021 Confirmed reviews ALL

The hotel is great and the early check in and late check out service you don't find in any other hotel. The staff is excellent, the breakfast is excellent, the room is beautiful, spacious and comfortable, in addition to the presence of smart technologies. I also thank all the employees for their cooperation, sincerity and dedication to work, especially Sister Walaa Majrashi.

Dear Mohammed E., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Customer review rating 3.5/5

Khalid Families - 10/10/2021 Confirmed reviews ALL

It was great stay. However, cleanliness was not as usual and a lot of elevators are out of service.

Dear Khalid K., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

I would rate 10 but due to COVID-19 situation everything was good but not perfect due to limited access to resturant. My last visit in 2016 was amazing but this one was only good.

Customer review rating 3.5/5

Mr. H. A. Families - 10/10/2021 Confirmed reviews ALL

No open buffet in "gold guest lounge" and resturants. AlDorra resturants is closed which was disaaponting.

Dear Hazim A., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Not great at all. It is average

Customer review rating 2.5/5

Anonymous Business - 09/10/2021 Confirmed reviews ALL

The room was very dirty, the path room was very dirty It wad very bad experience for me

Dear Ahmed A., Thank you for taking the time to tell us about your experience at the Fairmont Makkah Clock Royal Tower. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

It will not be my first choice hotel

Customer review rating 3.0/5

Bandar N. Families - 09/10/2021 Confirmed reviews ALL

The receptionists are not professional

Dear Bandr A., Thank you for taking the time to tell us about your experience at the Fairmont Makkah Clock Royal Tower. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good stay

Customer review rating 4.0/5

Khalid Families - 08/10/2021 Confirmed reviews ALL

It was good stay but I noticed same points as below: One of the rooms (2531) the safety box was not working, with out slippers and the TV was not working I have reported this issues to the duty manager I got only the slippers but there was very delay on sending some one to fix the safety box and the TV (once the technician reached the room I was about to leave ). The other room (2532) it was good but there was only Two chairs !! not the same as other room it should be total of 3 chairs, i had reported this issue to the duty manager but no responsed….

Dear Khalid A., Thank you for your valuable comment. We understand your concern about your current stay. We assure you that it does not reflect the standard of services we are thriving offering to our customers. We have raised the issue to our management to take necessary actions. Looking forward welcoming you back Sincerely,

Good stay

Customer review rating 5.0/5

Mohammed A. Families - 08/10/2021 Confirmed reviews ALL

It’s was very good only I take some time in the reception to check in and my luggage indeed delayed

Dear Mohammed A., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great staff, terrible room

Customer review rating 3.0/5

Anonymous Solo - 08/10/2021 Confirmed reviews ALL

The staff at check-in and guest services were incredible. However the room definitely had mold... I am allergic and very sensitive and can sense it immediately. The washrooms also don't have an exhaust which I fail to understand in such a humid climate.

Dear Mohammed , Thank you for your valuable comment. We understand your concern about your current stay. We assure you that it does not reflect the standard of services we are thriving offering to our customers. We have raised the issue to our management to take necessary actions. Looking forward welcoming you back

All worse ever

Customer review rating 0.5/5

Mohammed Z. Families - 08/10/2021 Confirmed reviews ALL

Bad and worset experience ever

Dear Mohammed Z., Thank you for taking the time to tell us about your experience at the Fairmont Makkah Clock Royal Tower. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 0.5/5

Anonymous Solo - 07/10/2021 Confirmed reviews ALL

The toilet on top of my room was leaking water into mine. Also, when I arrive there was a used Q-tip left on the floor. Remaining hair on the bathtub.

Dear Haifa A., Thank you for taking the time to tell us about your experience at the Fairmont Makkah Clock Royal Tower. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Excellent Hotel

Customer review rating 5.0/5

Nawaf K. Friends - 05/10/2021 Confirmed reviews ALL

Mashallah nice hotel amazing service Fantastic room I would like say thanks to Mr Ibrahem in the night shift

Dear Nawaf K., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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