Fairmont Makkah Clock Royal Tower 5 stars

Generally was good stay however the elevators were always fully loaded with people during praying times, elevators we’re stopping almost every floor and occupied with maximum number of people

I have booked a room with a Haram view and just given a room with nearly no view of it very partial

My experience was really amazing. I have even registered as a member . A membership number was sent me but couldn’t retrieve it. Will appreciate if the membership number can be resend to me please.

I would like first to thank Mr Nizar from Marketing team and also Ms Amal AlSufyani for her support in reservation. The excellent behavior of your staff give the people no excuse to change location. All the Best

Very nice this was my second time last experience I had 2 years ago with my family in Ramadan and it was wonderful

First of all I never saw such service from a 5* hotel i was shocked and to be honest will never recommend this hotel anyone. let explain what happened if you are interested in improving the service provided . I am Fatma e. operation manager global access egypt , I am the one who booked at your hotel , after making the booking I wanted to settle payment and this was a disatser form 09 am - 04 pm i kept calling your res dept , Ms Rawan / Ms Aida + other couple i dont remeber their name beleive me their attitude , the way they handled things thier answer , is extremely rude and extremely unprofessional dont want to help , i kept explaing from 9-5 that i need to settle payment and their reply soon we will answer you , what shocked me is them hanging in my face the phone . if you have reciords pls listen to how they handle client becuse customer service is what clients remeber and makes us recommend your hotel which for me will ne ver happen again. Thx for listening Fatma

an unbelievable experience with taking care for all details

As good as expected Thanks fir the team behind the Ma’nager Mr. bin Saleh

I enjoyed the stay in the Royal Clock Tower in each aspect especially the wonderful assistance from Guest Services and Housekeeping. Will definitely stay again.

Alhamdullillah, Stayed 19/01/2020 to 25/01/2020 6 nights Room no 3217. It was amazing experience. My family member enjoyed lots...... prayed peacefully. Helpful female male & officer & i Like to Special thanks to Female manager (i called her sister. never looked her name but she is using left hand side desk close to the restaurant reception area) All the team members Concierge area. Thanks to sister Khadijah who made friendship with my little daughter (Sawdah) because of the both name of our prophet wife's. Best breakfast at Saudi Arabian Restaurant 29th floor. The entire team member from front desk to dine area so helpful minded, polite & friendly. Couldn't member their name except Mr. Kazi (Very easy name) Also missing fried eggs from chef brother Abu Bakkar (if i'm not wrong about his name) For sure my rating goes to top of the rank. But sorry to say Guest is wasting lots of food (Guest is disobeying the sign on the table). My request to authority the do something about it or donate to poor people backside of the Hotel. Also requesting to authority to looking after the cleaner who are contacting employee don’t get paid on time... in a result uncleaned stairs, cargo lift backside. Please look after them. Felling Honoured, Inshallah, I'll be trying to stay in Fairmont Makkah Clock Royal Tower (depend on the room rate & my ability) Thanks to Everyone. please keeping up all of your good effort Jazāk Allāhu Khayran (جزاك اللهُ خيرًا)

AWESOME , GREAT HOSPITALITY

The hotel well located, the staff very friendly and very polite, we are strongly recommend the stay there.

My stay was very good. Check in was a breeze through guest relations. Prior to my arrival I received an email requesting my arrival time and asking what my preferences were. Rooms were very neat and breakfast was great with a lot of variety. My overall stay was very good and finally check out was as easy as check-in also through the wonderful staff at guest relations.

the location is great. The food is ok, should focus more on international food.

providing wheelchairs for a deposit fee will be greatly appreciated.