Makkah Clock Royal Tower A Fairmont Hotel 5 stars

Customer review rating (ALL Rating) 4.5/5 5,846 reviews

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Description

Hotel extras

  • Free WiFi

  • Steps from Holy Kaaba

  • Kaaba view rooms

  • Breakfast from 6 AM to 10:30 AM

  • Laundry and ironing services

Our accommodation(s)

Hotel location

Makkah Clock Royal Tower A Fairmont Hotel

King Abdul Aziz Endowment, Clock Towers Complex, PO Box 762
21955 MAKKAH
Saudi Arabia

GPS:21.417981, 39.825229

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  5,846 reviews

TripAdvisor Rating  4.0/5  4,791 reviews

Certificate of excellence 2024

Overall Good Experience

TripAdvisor rating 4.0/5

GenuineFoodLover1 TripAdvisor review

We stayed three nights and over all our stay was good. The only issue was during the check in process as they charged us one night more which they adjusted and paid back at the time of check out. Fatima was supported to resolve the mistake that was made during the check in time. We noticed improvement in breakfast perhaps due to low season as they were not over booked. The view from breakfast area was also breathtaking while overlooking Kabba. The only issue was with the elevators and the access to Haram as it was taking time during Salah timings. Also the tunnel access for Fairmont is currently closed due to their renovation so you have to come through alternate route to enter in this hotel. It was little inconvenient but not too much of the trouble.

Great experience truly redefining comfort whilst you can completely focus on ibadat.

TripAdvisor rating 5.0/5

Resort32552314443 Families - TripAdvisor review

Mr Mohammed Fawzy, mr ibrhaim huosni and mr Ubaid really took great care of us. The facility is truly world class. The approach, the food everything made the trip really incredible. Great job guys keep it up. You are taking care of Allah’s guest may be reward you.

Dear Guest, Thank you for your positive comments about facilities and food. We want to express our sincerest gratitude for your kind words towards Mr. Mohammed, Mr. Ibrahim and Mr. Ubaid as they continually strive to deliver excellent service to ensure our guests fully enjoy their stay among us. Looking forward to welcoming you back again in the near future. Warm regards, Makkah Clock Royal Tower, A Fairmont Hotel.

According to my personal opinion, Fairmont Gold is the best hotel in Mecca

TripAdvisor rating 5.0/5

ahmedmX926AB Families - TripAdvisor review

The hotel is wonderful in all its details, and most importantly, cleanliness in all hotel facilities Good reception by all employees, as well as easy access to the floor leading to the Haram The availability of restaurants and types of food were quite good

Dear Ahmed, Thank you for your positive comments about hotel cleanliness, facilities and buffet. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay, given that our commitment to guest satisfaction is our top priority. We look forward to serving you during your next visit. Best regards, Makkah Clock Royal Tower, A Fairmont Hotel.

Disappointed

Customer review rating 0.5/5

Michael A. Couples - Confirmed reviews ALL

The website said a lot of things were included in the to and stay and In reality when we checked in it wasn’t like that.

Dear Michael A., We take all reviews seriously to constantly improve our services, as your satisfaction is our top priority. Let us assure you that the concerned departments have been informed about your experience, and we promise to exceed your expectations on your next visit. Warm regards, Makkah Clock Royal Tower, A Fairmont Hotel.

Perfect stay

Customer review rating 3.5/5

Youness Families - Confirmed reviews ALL

I enjoyed my stay at the hotel especially the food. We would be tired at night time and the buffet was always delicious and different every night. However, the lack of assistance with luggage upon departure, despite staff observing the struggle and not even opening the door for us, left a negative impression.

Dear Youness, Thank you for sharing your feedback regarding our restaurants and menus. We are always keen on serving refined cuisines and ambiance to fulfill all our guests’ needs. We will ensure the delivery of your luggage services concerns to the relevant department. We look forward to serving you again soon. Kind regards, Makkah Clock Royal Tower, A Fairmont Hotel.

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Other web-users rate our hotel

  • 2,988 reviews 9.2/10 Location
  • 3,706 reviews 7.6/10 Room
  • 7,630 reviews 8.9/10 Service
  • 108 reviews 4.5/10 WiFi
  • 1,893 reviews 8.9/10 Food
  • 1,387 reviews 7.7/10 Cleanliness
  • 1,308 reviews 8.6/10 Breakfast
  • 1,099 reviews 8.3/10 Vibe

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