Fairmont Makkah Clock Royal Tower 5 stars

Customer review rating 4.2/5 9,234 reviews
Fairmont Makkah Clock Royal Tower
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+ 11 Services
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Room 1

Number of guests
Children's age

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Hotel extras

Only hotel in Makkah with Kaaba view rooms.

Services in the hotel and nearby

Check-in from 17h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Well-lit parking
  • Outdoor playground for childrenPaying
  • 100% non-smoking hotel
  • Air conditioned
Catering
  • 6 restaurant(s)
  • 2 bar(s)
Leisure and activities
  • Fitness centre
  • Well-being
  • Outdoor playground for children
Business services
  • 1 meeting room(s)
Information message

Ramadan check in time: 18:00.

Hotel location

Fairmont Makkah Clock Royal Tower

King Abdul Aziz Endowment
Abraj Al Bait Complex
PO Box 762

makkah
saudi arabia

Tel: +96612 571 7777

Fax: (+966)12 571 7666

Contact email

Check-in from 17h00

Check out up to 12h00

  • MASJID AL HARAM :   Ajyad Street Masjid Al Haram

  • MAKKAH CLOCK ROYAL TOWER :   Abraj Al Bait Makkah Clock Royal Tower

  • By plane

    KING ABDULAZIZ INTL AIRPORT At 100km / 62.14 miles

GPS :21.417981, 39.825229

Our accommodations

Fairmont Room King City

  • Max. number of persons: 2
  • Area: From 46

Fairmont Room Twin City

  • Max. number of persons: 2
  • Area: From 46

Studio Twin City

  • Max. number of persons: 3
  • Area: From 45

Fairmont Room Triple City

  • Max. number of persons: 3
  • Area: From 46

Signature Room Twin Kaaba

  • Max. number of persons: 3
  • Area: From 46

Residential Suite Twin Kaaba

  • Max. number of persons: 3
  • Area: From 95

Two Bedroom Suite Haram

  • Max. number of persons: 6
  • Area: From 172

2 Bedroom Signature Suite Kaaba

  • Max. number of persons: 6
  • Area: From 172

Fairmont Twin City Handicap

  • Max. number of persons: 2
  • Area: From 46

Fairmont Gold Twin City

  • Max. number of persons: 3
  • Area: From 46

Deluxe Room King Haram

  • Max. number of persons: 2
  • Area: From 46

Deluxe Room Twin Haram

  • Max. number of persons: 2
  • Area: From 46

Studio Room Twin Haram

  • Max. number of persons: 2
  • Area: From 45

Fairmont Gold Twin Haram

  • Max. number of persons: 2
  • Area: From 46

Studio Room Twin Kaaba

  • Max. number of persons: 3
  • Area: From 45

Fairmont Gold Twin Kaaba

  • Max. number of persons: 2
  • Area: From 46

Residential Suite Twin Haram

  • Max. number of persons: 3
  • Area: From 95

Residential Quad Haram

  • Max. number of persons: 4
  • Area: From 95

Junior Suite King Kaaba

  • Max. number of persons: 4
  • Area: From 92

Junior Suite King City

  • Max. number of persons: 3
  • Area: From 92

Junior Suite King Haram

  • Max. number of persons: 3
  • Area: From 92

Fairmont Gold Junior Suite Kaaba

  • Max. number of persons: 3
  • Area: From 86

Duplex Suite 2 Bedroom Kaaba

  • Max. number of persons: 4
  • Area: From 105

Fairmont Gold Signature Suite Haram

  • Max. number of persons: 6
  • Area: From 172

Fairmont Gold Signature Suite Kaaba

  • Max. number of persons: 6
  • Area: From 172

Fairmont Gold Executive Suite City

  • Max. number of persons: 5
  • Area: From 138

Presidential Suite Kaaba View

  • Max. number of persons: 4
  • Area: From 184

Royal Suite Kaaba

  • Max. number of persons: 4
  • Area: From 328

Grand Royal Suite Kaaba

  • Max. number of persons: 6
  • Area: From 720

Duplex Suite Twin Kaaba

  • Max. number of persons: 4
  • Area: From 105

Apartment Suite King Kaaba

  • Max. number of persons: 4
  • Area: From 135

Residential Suite King Kaaba

  • Max. number of persons: 3
  • Area: From 95

Residential Suite Twin City

  • Max. number of persons: 3
  • Area: From 95

Our restaurants and bars

ATYAF

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Casual, contemporary, all-day dining, featuring a kitchen theater, a juice station, and a pizza and pasta station. The menu offers a meeting point of the cuisines of the Middle East, Asia, North Africa, the Levant and the Mediterranean.

Lunch

13:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AL DIRA

Type of cuisine: Thematic cuisine

Photo non contractuelle / Strictly non binding

In a palatial Saudi setting - prepare to be dazzled by a lavish buffet an almost endless selection of dishes ranging from authentic Bedouin to Levant and live ouzi stations.

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MAZEDAR

Type of cuisine: Thematic cuisine

Photo non contractuelle / Strictly non binding

Indian A La Carte Menu - This restaurant features a striking tandoor station - authentic spice blends and a stylish - contemporary ambiance.

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AJA

Type of cuisine: Thematic cuisine

Photo non contractuelle / Strictly non binding

A casual Asian noodle restaurant serving the freshest noodles - dim sum - soups and fried rice dishes - wok station - great selection of Indonesian cuisine - such as nasi goreng - bakmi goreng and mee goreng.

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE GRILL

Type of cuisine: Barbecue

Photo non contractuelle / Strictly non binding

The first a la carte fine dining establishment in any hotel in Makkah - this steakhouse boasts a warm elegance and stylish presentation of the finest cuts of meat. Hrs of Operation: Tuesday and Wednesday 7:00pm to 11:00am

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AL DAR

Type of cuisine: Thematic cuisine

Photo non contractuelle / Strictly non binding

A boutique style Lebanese buffet with a shawarma station - plus table service of cold mezzeh on fine china - promises traditional tastes with a modern flair. Ala Carte Concept. Lebanese

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MAZAQ

Photo non contractuelle / Strictly non binding

An extensive portfolio of coffees and teas - interpreted by our coffee and tea sommelier - awaits at this patisserie and lounge. Open 10.00am - Closed 12.00pm.

MIRKAZ

Photo non contractuelle / Strictly non binding

This street side cafe shows its modern flair in both cuisine and decor. Enjoy signature coffee roasts from around the world - accompanied by chocolate and sweets - in a relaxed environment. Open 13.00pm and close 23.00pm.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 1,191

  • Maximum capacity: 2,000 people

Find out more

Our guest reviews for
Fairmont Makkah Clock Royal Tower

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

9,234 reviews

Than you Accor

Customer review rating 4.2/5

Karim Business - 30/11/2019 Confirmed reviews ALL

very good experience for me

Dear Mr. A., We very much appreciate your positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Excellent if you don't need car parking, but with car parking needed, it is my first & last time!

Customer review rating 4.2/5

Dr. A. K. Business - 30/11/2019 Confirmed reviews ALL

Excellent hotel & staff, but as I was in a business trip, I got a rental car, and when reaching the hotel and asking about where should I park my car, the hotel staff told me there is no space for my car, as there is only 40 places for people who comes first! I asked about any parking even paid, and they advised about Al-Safwa nearby parking (21 SAR per hour!) which is so expensive. And I asked the receptionist at check-in if the hotel can have a deal with any parking to get discount but he apologized that there is no solution for this issue! And by the next day after finishing my work, I returned back to the parking staff & they apologized again that there is no space for my car, so I paid again for my car parking during extending for a half day within Fairmont hotel. This is really a very bad experience and I will not book at this hotel again unless you get a solution for your business customers regarding car parking issue.

Dear Mr. Ahmed K., Thank you for taking the time to tell us about your experience at the Fairmont Makkah Clock Royal Tower. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Houssine Ben Salah Assiatnt Guest Relations Manager

Perfect location and customer service.

Customer review rating 4.2/5

Anonymous Families - 28/11/2019 Confirmed reviews ALL

My stay was pleasant, comfortable and convenient once again upon returning there after 5 years. My only suggestion which I will inquire about prior to rebooking will be what is being served on the Gold floor lounge particularly during the Tea Time 2-4pm. There are ZERO options for a diabetic person to enjoy during that time period which decreases the value and options of paying the extra cost for the Gold floor. Would recommend some small bite size sandwiches or soup. This was mentioned to the checkout desk upon checkout, I hope the comment has already been relayed to the administrators who make such decisions. Would like a response back if possible as I will be considering another property upon my arrival in a few months, Ri…

Dear Mr. A., We very much appreciate your positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On your comment regarding Fairmont Gold lounge afternoon tea diabetic low items , I apologize for the inconvenience caused. I request to contact me for your next stay and I will personally take care of your requirements. We look forward to welcoming you back soon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Umrah 2019

Customer review rating 4.2/5

Ali B. Solo - 27/11/2019 Confirmed reviews ALL

It was a wonderful experience. With the kind warm welcome from the girls at check in who were very polite and explained everything well and efficiently to me. To the housekeeping guys who were also very kind and done a great job. A lovely touch by giving dates, fruit, Arabic sweets and Arabic coffee every evening. The breakfast on the 29th floor had an amazing view aswell as lovely variety of food. The chef at the egg station always made me an excellent omlette and the waiters were also very attentive to my needs and always there to help. The prayer room was also a beautiful experience. I will be back there for sure.

Dear Mr. B., We very much appreciate your very positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Stay was comfortable

Customer review rating 4.2/5

Hind Families - 27/11/2019 Confirmed reviews ALL

Good check in ezperience Good breakfast Clean room

Dear Mss. Hind A., We very much appreciate your positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. On your comment regarding House keeping service, I apologize for the inconvenience caused, the House keeping Manager has been notified to look into it and take appropriate measures. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Aworesome sejourn

Customer review rating 4.2/5

Mohammed S. U. Business - 27/11/2019 Confirmed reviews ALL

My stay was fantastic, I love the welcome reception. I enjoyed every bit of my room. I love the cleanness and the cuisine was super.

Dear Mr. U., We very much appreciate your very positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

mr

Customer review rating 4.2/5

Hachem A. Families - 27/11/2019 Confirmed reviews ALL

perfect iqama i will repeat it always i have alittle concern about the" special breakfast" that i got it in 29th floor it was normal, nothing special than before the only difference that i have seen was the view maybe between the M2 dining/restaurant & the 29th floor restaurant i would like to see in between the honey peg for example specially thay you are 5 stars hotel room service was very nice i was in needing for small body towel for bathing it was not available when i received the room and i think this is standards, i called they brought it to me later on soap & shampoo smell not attractive in comparing to the last year it was more beautifull before the TV in the living room was not fixed in the wall with a proper and safe way i am saying these remarks because i am paying to get a high service and i was so impressed last time with my residency in 2018 and iwould like even to insiste my family to come back or the others to book there sorry for my transparency but to be honest overall all it was very good services thanks hachem

Dear Mr. a., We very much appreciate your positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you very much for your valuable comments, we have taken a serious note of your feedback & definitely will work on them, to further improve our services to better serve your needs, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

MR

Customer review rating 4.2/5

Bassam Families - 25/11/2019 Confirmed reviews ALL

WONDERFUL

Dear Mr. N., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Excellent and great hospitality

Customer review rating 4.2/5

Anonymous Families - 25/11/2019 Confirmed reviews ALL

Great experience with excellent hotel

Dear Mr. A., We very much appreciate your very positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Excellent hotel but staff was not accommodating

Customer review rating 4.2/5

Z. Families - 25/11/2019 Confirmed reviews ALL

The staff didn't hear my upgrade request. Although i am accor silver member and other hotels always upgrade me

Dear Mr. Ghani Z., Thank you for taking the time to tell us about your experience at the Fairmont Makkah Clock Royal Tower. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Houssine Ben Salah Assistant Guest Relations Manage

Not bad

Customer review rating 4.2/5

Shereen S. E. Families - 25/11/2019 Confirmed reviews ALL

Cleaning rate is not good Breakfast is not good

Dear Sheeren A., Thank you for taking the time to tell us about your experience at the Fairmont Makkah Clock Royal Tower. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Houssine Ben Salah Assistant Guest Relations Manager

Excellent stay

Customer review rating 4.2/5

Aamna B. Couples - 23/11/2019 Confirmed reviews ALL

Alhumdullilah, it was a very pleasant stay. Staff were very respectful and helpful. Rooms were very clean and service excellent. Breakfast was excellent too. Very Close to haram. No complaints. insha'Allah will come again. One of the best hotels.

Dear Mss. Aamna b., We very much appreciate your very positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

It was good

Customer review rating 4.2/5

Naheed I. Families - 23/11/2019 Confirmed reviews ALL

Alhamdullilah our stay was very good but we had issues with wheelchair and were not available always. Also you all should think of people who can’t walk that long from the hotel lobby to the haram . There should be some improvement made in it like a ramp with moving escalators and a facility of a toilet on the ground floor to make wadu as the public toilets cannot be used .Its for facilitating the people on wheelchair to help them . We had to go to our room to make fresh wadu. The staff was courteous and helpful. Your breakfast needs improvement also it was lacking as compare to our stay in madina Hilton .

Dear Mss. Naheed I., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you very much for your valuable comments, we have taken a serious note of your feedback & definitely will work on them, to further improve our services to better serve your needs, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

My second home

Customer review rating 4.2/5

Heydar I. Solo - 22/11/2019 Confirmed reviews ALL

Staff was very kindly. Perfect breakfast. Perfect location. All day complementary services. Cleanest.

Dear Mr. I., We very much appreciate your very positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Outstandinv

Customer review rating 4.2/5

Aariff A. Families - 21/11/2019 Confirmed reviews ALL

It was an excellent stay with the welcome experience from Nizar who was available at the entry and guided us to the room and carried out check in experience. Nizar and his team are outstanding in customer support.

Dear Mr. A., We very much appreciate your very positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. The Colleague, Nizar & His Team, was also happy to hear of your positive comments about them.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Great experience

Customer review rating 4.2/5

Nouf Families - 20/11/2019 Confirmed reviews ALL

Pleasant stay Fast service and friendly staff Clean rooms (although there was small ink stains on the pillow cover) Shower rooms are perfect Suggestion: Add complementary water bottles in the rooms Barbershop and hair salon would be a great addition

Dear Mss. Nouf A., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you very much for your valuable comments, we have taken a serious note of your feedback & definitely will work on them, to further improve our services to better serve your needs, On your comment about complimentary water in the room, please note that we do provide complimentary water in all our room. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com
Customer review rating 4.2/5

Anonymous Solo - 20/11/2019 Confirmed reviews ALL

Had a good stay. There was communication issues after making the reservation.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I was pleased to learn that you had an enjoyable stay although you felt that the level of service with regards to waiting time to check-in could be improved. I have looked into this matter and I can inform you that the necessary corrective action has taken place to ensure that this incident will not reoccur in the future. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Amazing

Customer review rating 4.2/5

Areej Families - 20/11/2019 Confirmed reviews ALL

It was very good. Staff were very friendly, available and supportive

Dear Mss. Areej A., We very much appreciate your positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Excellent

Customer review rating 4.2/5

Maisa A. Families - 20/11/2019 Confirmed reviews ALL

Excellent services with perfect co-operation from the staff

Dear Mss. Maysa A., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Pleasing

Customer review rating 4.2/5

Safa’a B. Families - 20/11/2019 Confirmed reviews ALL

Very comfortable

Dear Mss. Safaa Ibrahim B., We very much appreciate your positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com
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