Makkah Clock Royal Tower A Fairmont Hotel 5 stars

Customer review rating (ALL Rating) 4.5/5 6,280 reviews

Makkah Clock Royal Tower A Fairmont Hotel - Image 1
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Description

Hotel extras

  • Free WiFi

  • Steps from Holy Kaaba

  • Kaaba view rooms

  • Breakfast from 6 AM to 10:30 AM

  • Laundry and ironing services

Our accommodation(s)

Hotel location

Makkah Clock Royal Tower A Fairmont Hotel

King Abdul Aziz Endowment, Clock Towers Complex, PO Box 762
21955 MAKKAH
Saudi Arabia

GPS:21.417981, 39.825229

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  6,280 reviews

TripAdvisor Rating  4.0/5  4,844 reviews

Certificate of excellence 2024

Amazing Umrah

TripAdvisor rating 5.0/5

Ayoub O Families - TripAdvisor review

I can’t explain my feelings, only one word everything was perfect The Restaurant in M3 is amazing with view of Haram The stuff helpful especially eiss sayd thank you from here 🙏 Room is spacious with good view on the city the reception is helpful and kind

Outstanding stay

TripAdvisor rating 5.0/5

R9812MUahmada Couples - TripAdvisor review

Never been that far recognized as this hotel am a Platinum member of Accor and I loved how far I felt recognized and being taken care of in this hotel , I will definitely choose to stay there again when I have the opportunity to do so, reception was amazing welcoming us , plus the reservation agent Sara who went the extra mile to make my stay memorable, Doaa who contacted me prior to arrival to check my preferences and my arrival time making sure all will be ready by then. Duty manager who upgraded me to amazing view of Kaaba , most importantly was the house keeping who were making sure that we are enjoying the stay their breakfast had an amazing variety that we lived and they were very nice.

Need Improvement / Restructuring

TripAdvisor rating 3.0/5

Abd91132 TripAdvisor review

Great hotel, have been staying these every time when ever I go to Makkah but their service quality have been on the decline for a few years. Their staff needs serious training on communication and professionalism. And breakfast needs to be better. Same low quality food everyday, after the 3rd day out of our week stay, we stopped going for breakfast and went to outside cafes. Hope to see the the great hotel they once were very soon.

Dear guest, Our main concern is our commitment to guest satisfaction. That’s why we appreciate your feedback regarding staff service. Let us assure you that the departments concerned have been informed about your experience, and we will do our best to take your feedback into action and promise to meet your expectations on your next visit. Kind regards, Makkah Clock Royal Tower, A Fairmont Hotel.

Kaaba view and great customer services

Customer review rating 5.0/5

Dr M. A. C. Families - Confirmed reviews ALL

We loved our stay at Fairmont Makkah. Everyone at Fairmont is so professional and caring. Kazi in the breakfast area is super nice and he ensured that we are getting we needed. Asad in the departure area (L1) is the best person I have ever met in any hotel, he is such A. genuine and caring person. I got sick and he took me to the hospital in the clocktower. Special thanks to Asad. Thanks to ACCOR team for arranging bday cake for my father. Thanks everyone.

Dear M., we are glad you are satisfied with our customer service, staff services, and hotel's location, given that it is the closest to the Masjid Al-Haram. Thank you for taking the time to share your unique experience during your stay at Makkah Clock Royal Tower, A. Fairmont Hotel. We want to express our sincerest gratitude for your kind words towards Mr. Kazi, and Mr. Asad. We look forward to welcoming you soon!

Good customer service

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Cleaners were excellent. Breakfast was good most days but more savoury options like hash browns or chicken are needed

Dear Hassnaiyn, we thank you for expressing your opinion and we are pleased that our breakfast, customer service and housekeeping staff services have met your satisfaction. We look forward to serving you soon and promise to provide you with better services during your next visit.

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Other web-users rate our hotel

  • 2,918 reviews 9.3/10 Location
  • 3,713 reviews 7.6/10 Room
  • 7,924 reviews 9/10 Service
  • 113 reviews 4.1/10 WiFi
  • 1,980 reviews 9/10 Food
  • 1,404 reviews 7.7/10 Cleanliness
  • 1,327 reviews 8.8/10 Breakfast
  • 1,090 reviews 8.3/10 Vibe

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