Makkah Clock Royal Tower A Fairmont Hotel 5 stars

Customer review rating (ALL Rating) 4.5/5 5,773 reviews

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Description

Hotel extras

  • Free WiFi

  • Steps from Holy Kaaba

  • Kaaba view rooms

  • Breakfast from 6 AM to 10:30 AM

  • Laundry and ironing services

Our accommodation(s)

Hotel location

Makkah Clock Royal Tower A Fairmont Hotel

King Abdul Aziz Endowment, Clock Towers Complex, PO Box 762
21955 MAKKAH
Saudi Arabia

GPS:21.417981, 39.825229

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  5,773 reviews

TripAdvisor Rating  4.0/5  4,764 reviews

Certificate of excellence 2024

Superb stay

TripAdvisor rating 5.0/5

mrdhiyabi96 Families - TripAdvisor review

I stayed for two nights and it's literally one of the best hotels ever. The staff were very friendly and welcoming and the room was spacious and clean. It's also close to the Haram but you have to reach early to secure a space. The only downside is that there's no direct access to the Haram. You have to pass by the mall first to get to the Haram and the elevators take some time to reach.

Dear guest, we are glad you are satisfied with our hotel's location, given that it is the closest to the Masjid Al-Haram. Thank you for taking the time to share your unique experience during your stay at Makkah Clock Royal Tower, A Fairmont Hotel. We are glad that our staff, room cleanliness and size have got your satisfaction. We will ensure the delivery of your elevator concerns to the relevant department. We look forward to serving you during your next visit. Best regards, Makkah Clock Royal Tower, A Fairmont Hotel.

Extremely Dissapointed

TripAdvisor rating 1.0/5

Fariq D TripAdvisor review

I am writing this with a great deal of displeasure knowing that ACCOR brand has been close to me for a very long time. However, the experience i have had with “Makkah Clock Tower Fairmont Hotel” is a disgrace to even the brand. I had reserved for 2 adults and 2 children at the hotel through booking.com (booked for 02nd of May to 04th of May). However, unfortunately my daughter (one of the guest who was expected to travel with us) met with an accident and had to undergo surgery few days prior to date of travel. I had requested through OTA provider for a date change, who in return asked me to contact the hotel and request for a date change. 9 Calls and 2 emails later nothing was heard from the reservation team or the hotel management and its been three weeks since the calls and emails. Is the email makkah@fairmont.com legit or is it fake. This is a blatant disregard to guest concerns. Disappointed Guest, Booking Confirmation No. 4873221849

Dear fariqd, We take all reviews seriously to constantly improve our services, as your satisfaction is our top priority. Let us assure you that the concerned departments have been informed about your experience, and we promise to exceed your expectations on your next visit. Warm regards, Makkah Clock Royal Tower, A Fairmont Hotel.

Its well located, staff are friendly and helpful, hotel is 5 star no doubt.

Customer review rating 5.0/5

Sabrina Families - Confirmed reviews ALL

Such a lovely stay. Food spread was very delicious. Hotel are clean and very fragrant.

Dear Sabrina, we are glad you are satisfied with our staff services, food, hotel cleanliness and hotel's location, given that it is the closest to the Masjid Al-Haram. Thank you for taking the time to share your unique experience during your stay at Makkah Clock Royal Tower, A Fairmont Hotel. We look forward to welcoming you soon!

Nice Customer Service

Customer review rating 5.0/5

Rahmah R. Families - Confirmed reviews ALL

The lovely lady at the counter let us check in before 4 p.m. and upgraded us to a better room, which was very helpful, and we are grateful for that. We also had lovely food and a nice welcome in the hotel, with coffee and dates every time.

Dear Rahmah, we are delighted to hear that our staff services and food have made your stay pleasant. We promise to continuously develop our services to give you a memorable stay during every visit, and we hope to recreate the same experience on all your future visits. Warm regards, Makkah Clock Royal Tower, A Fairmont Hotel.

The hotel didn’t live up to its standard

Customer review rating 3.0/5

Bilal Families - Confirmed reviews ALL

There was a foul smell from the bathrooms, loud ventilation noise from the fans. The magnifying mirror did not work (lights). The fridge did not work. TV selection had limited children’s cartoons in English. Overall not as what was expected by a Fairmont

Dear Bilal, Our main concern is our commitment to guest satisfaction. That’s why we appreciate your feedback regarding our bathroom smell, food and room amenities. We will be more than glad to discuss any concerns given and promise to exceed your expectations on your next visit. Kind regards, Makkah Clock Royal Tower, A Fairmont Hotel.

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Other web-users rate our hotel

  • 3,006 reviews 9.2/10 Location
  • 3,706 reviews 7.5/10 Room
  • 7,482 reviews 8.7/10 Service
  • 106 reviews 4/10 WiFi
  • 1,799 reviews 8.8/10 Food
  • 1,389 reviews 7.7/10 Cleanliness
  • 1,308 reviews 8.7/10 Breakfast
  • 1,094 reviews 8.3/10 Vibe

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