Makkah Clock Royal Tower - A Fairmont Hotel 5 stars

Customer review rating (ALL Rating) 4.5/5 7,596 reviews

Makkah Clock Royal Tower - A Fairmont Hotel - Image 1
Makkah Clock Royal Tower - A Fairmont Hotel - Image 2
Makkah Clock Royal Tower - A Fairmont Hotel - Image 3
Makkah Clock Royal Tower - A Fairmont Hotel - Image 4

Description

Hotel extras

  • Free WiFi

  • Steps from Holy Kaaba

  • Kaaba view rooms

  • Breakfast from 6 AM to 10:30 AM

  • Laundry and ironing services

Our accommodation(s)

Hotel location

Makkah Clock Royal Tower - A Fairmont Hotel

King Abdul Aziz Endowment, Clock Towers Complex, PO Box 762
21955 MAKKAH
Saudi Arabia

GPS:21.417981, 39.825229

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  7,596 reviews

TripAdvisor Rating  4.2/5  5,477 reviews

Certificate of excellence 2024

Housekeeping service

TripAdvisor rating 5.0/5

Susan A TripAdvisor review

Great time! Fast service and very nice people. Housekeeping and cleaning very wonderful, bed very comfy, room smells great. Housekeeping is very accommodating and kind. Supervisor nejam uddin and his team Nahid& Mohammad atef room .2129

Amazing Housekeeping

TripAdvisor rating 5.0/5

Jet42865168722 TripAdvisor review

Great housekeeping service! Sajad & Sahajad made sure our needs were met and that we were comfortable during our stay! They worked around our availability.

Great service and amazing location

TripAdvisor rating 5.0/5

Munia R TripAdvisor review

This is a great location with clean and specious rooms. Stars were friendly and helpful. Sajjad and Shahadat went out of their way to make sure we are comfortable . My room was 1415 with an amazing view. Highly recommended!

Housekeeping services was excellent

TripAdvisor rating 5.0/5

ZahidZubaer TripAdvisor review

During my stay at the Fairmont Hotel, I had an excellent experience in Room 2025. The housekeeping service was outstanding—the room smelled very fresh, and the bathroom was cleaned to a very high standard. The bed was extremely comfortable, which made our stay even more enjoyable. The housekeeping staff were very friendly and professional. Special thanks to Supervisor Nejam Uddin and his team, Muazz and Kobir, for their exceptional service. In shaa Allah, I will definitely come back to the Fairmont Hotel again.

Dear Zahid, we thank you for expressing your opinion about room and bathroom cleanliness, and we are pleased that our services have met your satisfaction. We want to express our sincerest gratitude for your kind words towards Mr. Nejam Uddin, Mr. Muazz and Mr. Kobir as they continually strive to deliver excellent service to ensure our guests fully enjoy their stay among us. We look forward to serving you soon and promise to provide you with better services during your next visit.

Poor Service Experience

TripAdvisor rating 1.0/5

Aadelah S TripAdvisor review

⭐ 1/5 – Very disappointing hygiene, service, and guest care We stayed 5 nights and were extremely disappointed with the overall experience. The room was dusty and never vacuumed during our entire stay. Bed sheets were torn during the stay, which raised serious hygiene concerns. The shower drain was clogged, resulting in standing dirty water while bathing, making it impossible to feel clean. This is unacceptable at any standard. Breakfast service was also poor. Staff began cleaning and clearing tables while guests were still eating, repeatedly rushing us instead of allowing a calm and respectful dining experience. Despite being Accor Gold members, no late checkout was offered or even discussed. In addition, a pair of grey Crocs (men’s size 7) was stolen from the S2 prayer area. The incident was reported to hotel staff and security, but no follow-up or resolution was provided. To add to the inconvenience, the S2 prayer area was closed after Asr, causing unnecessary disruption for guests. Overall, cleanliness, security, and basic guest care were consistently lacking. This stay did not reflect the standards expected of a Fairmont or Accor-affiliated hotel, especially in Makkah where hygiene, safety, and guest dignity should be a priority.

Dear Adel, We take all reviews seriously to constantly develop our services, as your satisfaction is our top priority. Let us assure you that the departments concerned have been informed about your experience about check-out process, room cleanliness, service, bathroom maintenance and breakfast buffet, and we will do our best to take your feedback into action and promise to meet your expectations on your next visit. Kind regards, Makkah Clock Royal Tower, A Fairmont Hotel.

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Other web-users rate our hotel

  • 3,079 reviews 9.5/10 Location
  • 4,721 reviews 8.2/10 Room
  • 11,825 reviews 9.3/10 Service
  • 125 reviews 3.6/10 WiFi
  • 2,715 reviews 9.1/10 Food
  • 2,094 reviews 8.4/10 Cleanliness
  • 1,587 reviews 8.8/10 Breakfast
  • 1,472 reviews 8.6/10 Vibe

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