ibis Styles Makkah 3 stars

Customer review rating (ALL Rating) 4.3/5 871 reviews

ibis Styles Makkah - Image 1
ibis Styles Makkah - Image 2
ibis Styles Makkah - Image 3
ibis Styles Makkah - Image 4

Description

Hotel extras

  • Lobby Cafe

  • Close to the Holy Masjid al Haram

  • Free Holy Masjid al Haram shuttle service

  • Indoor Car Parking

Our accommodation(s)

Hotel location

ibis Styles Makkah

4490 King Fahd Road, Al Maabdaah Al Azizia Makkah
4490 MAKKAH
Saudi Arabia

GPS:21.432756, 39.852489

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  871 reviews

Customer review rating 4.0/5

Jamaal M. Families - Confirmed reviews ALL

Bus service could use improvement especially on the return. No clear signage to indicate pick up location from Haram

Dear Jamaal M., Thank you for your positive feedback regarding our location and staff professionalism. We appreciate your suggestions regarding the bus service and signage, which are valuable for enhancing guest experiences. Your insights will be taken into consideration for future improvements. Shorouq Al Harbi Guest relation team

Customer review rating 4.5/5

Ammar A. Solo - Confirmed reviews ALL

Very polite, professional and supportive staff

Dear Ammar A., Thank you for your positive feedback regarding your stay at ibis Styles Makkah. We are delighted to hear that you found our accommodations comfortable and our staff supportive and professional. Your kind words motivate us to continuously enhance our services. Shorouq Al Harbi Guest relation team

Customer review rating 0.5/5

Waqar A. Business - Confirmed reviews ALL

I stayed for two nights, for every night I took the package with breakfast and I paid the charges but at time of breakfast they even didn't allow to take breakfast with the reason that we don't have breakfast in our package, even receptionist also was rude at that time,and they asked us to pay extra 47 Riyals for breakfast even we already paid for breakfast in our package, the next day there was new receptionist and I told him all story then he assured us for many times that we will get breakfast for sure in our package, he gave 10…% surity that we will be allowed to take breakfast in our package, so I paid 164 Riyals for breakfast package in our package, so next morning we were not allowed to take breakfast and according to them we don't have package with breakfast again double checked with reception the girl again told we haven't breakfast package in our package, we are dealt like bagger for consecutive two days after paying for breakfast, and double confirming with them. So please try to avoid this hotel

Dear Mr. Waqar A., Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had during your stay at ibis Styles Makkah. We are truly sorry for the inconvenience and frustration you encountered, especially regarding the breakfast issue and the miscommunication that occurred. What you described does not reflect the level of service we strive to provide. We also apologize for the behavior you experienced at reception, which is certainly not acceptable. Please rest assured that your feedback has been taken very seriously and has been shared with the concerned departments for thorough investigation. We are addressing the issue and reinforcing staff training to ensure such situations do not happen again. We truly value your feedback and hope you will give us another opportunity to provide you with the quality experience you deserve. Kind regards, Shorooq Alharbi Guest Relations ibis Styles Makkah

Customer review rating 1.5/5

Muhammad U. A. Couples - Confirmed reviews ALL

Washroom was dated with no toiletries. Need a major refurbish. Bedroom was not clean. AC was not functioning properly. Same category hotels like mercure, time rube n novotel offer much more better services.

Dear Mr. Muhammad U. A., Thank you for sharing your feedback. We sincerely regret that your stay at ibis Styles Makkah did not meet your expectations. Please accept our apologies for the issues you experienced regarding room cleanliness, the condition of the washroom, lack of toiletries, and the air conditioning problem. These matters do not reflect the standards we strive to uphold, and we are truly sorry for the inconvenience caused during your stay. We also appreciate your comments regarding room upgrades and your comparison with other hotels. Your feedback has been shared with the relevant departments for immediate review and corrective actions, including reinforcing housekeeping standards and room inspection procedures prior to guest arrival. We truly value your loyalty as an ALL member and hope you will give us another opportunity to provide you with a much improved experience. Kind regards, Shorooq Alharbi Guest Relations ibis Styles Makkah

Customer review rating 4.5/5

Rodzelan T. Couples - Confirmed reviews ALL

Very happy and take time check in because need to clean up the room because too many check out after Hajj Season.

Dear Rodzelan T., We are honored that you chose Ibis Styles Makkah for your recent visit and are grateful for the time you've taken to share your positive experience with us. Your satisfaction is our greatest reward, and we are delighted to know that we succeeded in providing a comfortable and welcoming environment during your stay, we deeply value your kind words regarding our services. We recognize that excellence is a continuous journey, and your feedback is a compass that guides our efforts. We are keen to discover how we can enhance your next visit to achieve that perfect score of 10. Once again, thank you for your invaluable feedback. We eagerly anticipate the opportunity to host you again and deliver an even more exceptional experience. Sincerely, Shroog Alharbi Guest Relation Agent

Other web-users rate our hotel

  • 993 reviews 6.9/10 Location
  • 1,624 reviews 7.8/10 Room
  • 3,056 reviews 9/10 Service
  • 45 reviews 9.6/10 WiFi
  • 1,257 reviews 8.4/10 Cleanliness
  • 615 reviews 9/10 Value
  • 532 reviews 8.6/10 Breakfast
  • 337 reviews 9/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Mecca Hotels