ibis Styles Makkah 3 stars

Customer review rating (ALL Rating) 4.3/5 316 reviews

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ibis Styles Makkah - Image 1
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4490 King Fahd Road, Al Maabdaah Al Azizia Makkah, 4490 MAKKAH, Saudi Arabia

Description

Hotel extras

  • WIFI Included

  • Close to the Holy Masjid al Haram

  • 24/7 web corner

  • Indoor car park

  • Holy Masjid al Haram shuttle service

Our accommodation(s)

Hotel location

ibis Styles Makkah

4490 King Fahd Road, Al Maabdaah Al Azizia Makkah
4490 MAKKAH
Saudi Arabia

GPS:21.432756, 39.852489

Telephone

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  316 reviews

TripAdvisor Rating  4.0/5  66 reviews

Amazing service, value for money

Customer review rating 4.5/5

Mariam Solo - Confirmed reviews ALL

I really enjoyed my stay there, the location is so good, and the shuttles are on time. The breakfast was also good. The room was so clean, they cleaned it thoroughly everyday, although carpets were not the cleanest. The staff were the best

Dear Mariam, Thank you for taking the time to share your detailed review about your stay at Ibis Styles Makkah. We are delighted to hear that you enjoyed the amazing service, found value for money, appreciated our convenient location, and found our shuttle service punctual. We are also pleased that you enjoyed the breakfast and found the room cleanliness satisfactory, and that our staff, especially the reception team, contributed positively to your experience. We apologize for the issues you encountered. We are sorry that the room carpets were not as clean as expected and that the emails and communications were unclear. We are pleased to inform you that the carpets will be changed by February 2025. Your feedback is invaluable, and we will work on these areas to improve our guests' experiences. We are hopeful for the opportunity to welcome you back and exceed your expectations. Best regards, Shroog Alharbi Guest Relation Agent

Not Satisfied

Customer review rating 0.5/5

Wajahat M. Couples - Confirmed reviews ALL

Rooms were very conjusted. We were two and we requested twin bed room for our 7 days stay but request was not regarded instead room with three beds were alloted which was very inconvenient room. Rooms amenities were quite old and in miserable conditions. Shower area was very dirty and rusty.

Dear Wajahat Ali M., Thank you for taking the time to share your detailed feedback about your stay at Ibis Styles Makkah. We are delighted to hear that you found our WiFi service satisfactory and appreciated the efforts of our team during your stay. We also value your positive comments regarding the check-in and check-out process. We sincerely apologize for the inconvenience you experienced with the room allocation and the condition of the room amenities. We regret that the room was congested and did not meet your request for twin beds. We are also sorry for the issues with the cleanliness of the shower area and the overall condition of the room. Additionally, we apologize for the language barrier you encountered with our staff and the cleanliness of the carpet and bathroom. We are pleased to inform you that the carpets will be changed by February 2025. Your feedback is invaluable, and we will work on these areas to improve our guests' experiences. We are hopeful for the opportunity to welcome you back and exceed your expectations. Best regards, Shroog Alharbi Guest Relation Agent

Very poor service in Ibis Makkah

Customer review rating 1.5/5

Abdulrasheed A. Solo - Confirmed reviews ALL

Ibis Styles makkah have consistently been very poor in services to clients, and my reception visit sealed it all. Poor communication skills by staff, especially at the reception, long wait, inattention to customers, as it they are doing clients a favour. I wondered if they needed to be reminded that they are providing paid services. Honestly, when next I would consider a low budget stay, I'll rather go elsewhere. This services in Ibis makkah is about the worst in my about 7 years experience with Accor chain.

Dear Dr. Abdulrasheed, Thank you for taking the time to share your review about your stay at Ibis Styles Makkah Hotel. We appreciate your feedback on the seamless booking experience via the Accor ALL App. We apologize for the poor customer service, communication issues, long wait times at reception, and the lack of attention from our staff. We also regret the inconvenience caused by the unanswered phone calls and the discontinuation of room service for water and beverages. Your feedback is invaluable, and we will work on these areas to improve our guests' experiences. We are hopeful for the opportunity to welcome you back and exceed your expectations. Best regards, Shroog Alharbi Guest Relation Agent

Customer review rating 5.0/5

Bolat U. Business - Confirmed reviews ALL

Very good service

Dear Bolat U., We very much appreciate your comments regarding your stay at the ibis Styles Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shroog Alharbi Guest Relation Agent

Nice hotel, very budget friendly

Customer review rating 4.0/5

Anas Families - Confirmed reviews ALL

The hotel is nice and has hood sized room and you cant fault it for the price, we got breakfast on offer but for 30 SAR it’s not cheap. The staff is good but the reception never picks up the phone. The only complain is about the pillow, the pillows are too high something that makes your night an issue, they should put one set of thin one’s for sure.

Dear Anas K., Thank you for taking the time to share your review about your stay at Ibis Styles Makkah Hotel. We appreciate your positive feedback on our budget-friendly rates, the good-sized rooms, and the helpful staff. We apologize for the issues you encountered, including the high pillows, the difficulty with payment, and the reception not picking up the phone. Your feedback is invaluable, and we will work on these areas to improve our guests' experiences. We are pleased to inform you that we will address the pillow issue and improve our reception service. We are hopeful for the opportunity to welcome you back and exceed your expectations. Best regards, Shroog Alharbi Guest Relation Agent

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Other web-users rate our hotel

  • 937 reviews 6.9/10 Location
  • 1,424 reviews 7.1/10 Room
  • 2,398 reviews 8.5/10 Service
  • 58 reviews 9.3/10 WiFi
  • 1,036 reviews 6.5/10 Cleanliness
  • 629 reviews 9/10 Value
  • 313 reviews 7.4/10 Breakfast
  • 269 reviews 8.9/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.