Pullman ZamZam Makkah

The best location but the price is expensive and rooms outdated even rotten. The room i was given 1112 bad smell of humidity and nois old air condition . They left me in this room for 3 days . Today I managed to move. The problem am again booked next week same hotel.. i used this hotel many times in the past but this going to last . 3 stars just for location. Imagine i am writing this review at 3:30 AM .

The staff is very nice, Ali akkas one of them is humble and nice. Hotel rooms are spacious and clean Washrooms are nice Water and light everything is good Hotel service is also very good Staff is nice and cooperative

I was expecting a lot more from this 5* hotel. The decor is old and dated in the bedrooms. VERY dusty rooms, windows do not open for fresh air & AC can get too much. A very overpowering damp and dingy smell when you walk in to the room which never went. Asked for room to be changed, due to the dust and broken items in bathroom (shelves & curtain). Told to speak to manager, taken into a room in the back, the queue was so long I gave up waiting. Staff are friendly but reception are SOOOOO busy that you’re query never gets answered. Phones in room didn’t work. Farid on concierge was extremely nice & helpful & I will not forget him. Breakfast is decent & restaurant is modern looking. Overall, stay was ok but just disappointed at how untidy the room was.

𝓛𝓸𝓬𝓪𝓽𝓲𝓸𝓷 𝓲𝓼 𝓿𝓮𝓻𝔂 𝓰𝓸𝓸𝓭, 𝓿𝓮𝓻𝔂 𝔀𝓮𝓵𝓵 𝓫𝓮𝓱𝓪𝓿𝓮𝓭 𝓼𝓽𝓪𝓯𝓯 𝓫𝓾𝓽 𝓽𝓱𝓮 𝓻𝓸𝓸𝓶𝓼 𝓪𝓻𝓮 𝓫𝓮𝓵𝓸𝔀 𝓮𝔁𝓹𝓮𝓬𝓽𝓪𝓽𝓲𝓸𝓷𝓼....

The personalized follow up of the customer care Asmahan made our stay delightful as it can gets. She was always checking for any needs or issues and she always help even if she is out of the hotel. The food was good and the house keeping team was very through. Thank you for enjoyable stay.