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Pullman ZamZam Makkah Hotel 5 stars

TripAdvisor rating 4.0/5 1,731 reviews
Pullman ZamZam Makkah
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Hotel extras

  • Masjid al-Haram or Kaaba views

  • Free WIFI

  • Family rooms

  • Valet car park

  • Laundry and ironing services

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 17h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • KING ABDULAZIZ INTPaying
  • Reception open 24 hours a day
  • Late Check OutPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 3 restaurant(s)
  • Room service
Business services
  • Business center with support staff
  • Copy/print service available

Hotel location

Pullman ZamZam Makkah

Abraj Al Bait Complex
King Abdel Aziz Endowment
21955
makkah
saudi arabia

Tel: +966125715555

Fax: (+966)1/25715999

Contact email

Check-in from 17h00

Check out up to 12h00

  • SAPTCO :   Jeddah Bus Station

  • By plane

    KING ABDULAZIZ INT At 85km / 52.82 miles - Shuttle paying

GPS :21.419314, 39.824662

Our accommodations

1,300 elegant and luxuriously furnished rooms/suites offer you an incredibly comfortable stay with a peaceful atmosphere for the religious or spiritually inclined. All rooms feature international plugs, satellite television and Internet access.

CLASSIC ROOM, 2 Single Size Beds, City View

  • Max. number of persons: 5
  • Area: From 37m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM, 2 Single Size Beds, Partial Haram View

  • Max. number of persons: 5
  • Area: From 37m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

DELUXE ROOM, 2 Single Size Beds, Partial Kaaba View

  • Max. number of persons: 5
  • Area: From 37m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

CLASSIC ROOM, 4 Single Size Beds, City View

  • Max. number of persons: 4
  • Area: From 37m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

JUNIOR SUITE, 2 Single Size Beds, City View

  • Max. number of persons: 6
  • Area: From 45m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

EXECUTIVE SUITE, 1 King Size Bed, 2 Single Size Beds, Kabaa View

  • Max. number of persons: 7
  • Area: From 55m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

PRESIDENTIAL SUITE, 1 Double Size Bed, 2 Single Size Beds, City View

  • Max. number of persons: 7
  • Area: From 70m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

PRESIDENTIAL SUITE, 1 Double Size Bed, 2 Single Size Beds, Partial Haram View

  • Max. number of persons: 7
  • Area: From 70m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

PRESIDENTIAL SUITE, 1 Double Size Bed, 2 Single Size Beds, Partial Kaaba View

  • Max. number of persons: 7
  • Area: From 70m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Our restaurants and bars

AL YASMINE

Type of cuisine: International

The international buffet restaurant - Al Yasmine - provides a rich experience with international, Arabian and Asian cuisines, served in a truly Islamic ambience

Lunch

12:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY LOUNGE

Type of cuisine: Cafe

The Tea Garden provides a light healthy meal and a tempting array of delicious Arabic or French pastries in an elegant style; it's also an ideal place for families and friends to meet around a wide selection of tea, coffee and refreshing drinks.

Lunch

12:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:30 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AL ZAHRA

Type of cuisine: International

Our Main Restaurant - Al Zahra - provides a rich experience with international, Arabian and Asian cuisines, served in a truly Islamic ambience

Lunch

12:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Pullman ZamZam Makkah

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

10,602 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,731 reviews

Nice stay in pullmanxam zan

Customer review rating 4.1/5

Anonymous Families - 22/01/2020 Confirmed reviews ALL

Good food expernice in lobby lounge resturant is clean and good atomspher thank you very much Asad and ashraf for everything inshallah will comeback soon easy acces to haram close view

Dear Fatma B., We very much appreciate your comments regarding your stay at the Pullman Zamzam Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Badr Director of Quality & Guest Experience H6…

Failing love

TripAdvisor rating 4.0/5

MuhammadFarhanN4 22/01/2020 TripAdvisor review

There should be operational audit for this facility... building maintenance is very poor. Kitchen in the suites are not operational... no one listens to calls for room services... check call logs and maintenance cost versus actual conditions. But I must admire the breakfast arrangements.

Dear Muhammad, Thank you for your valuable rating. We appreciate your observation regarding the services, room, and kitchen. We are sorry to hear that they did not appeal to you. At Pullman Zamzam Makkah, our main priority is to provide our guests with a wonderful spiritual stay and a chance to enjoy a unique experience with a direct view of the Haram. Your comments will be submitted directly to the management to be taken care of right away. Sincerely, Ahmed Badr Director of Quality & Guest Experience

Friendly team

Customer review rating 4.1/5

Houssem Families - 20/01/2020 Confirmed reviews ALL

I always feel home in Pullman Zamzam Makkah. I thank again Faruq Syaban (executive lounge), Bashayer and the whole team for their friendliness

Dear Houssem E., We very much appreciate your comments regarding your stay at the Pullman Zamzam Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We will be more grateful if you share your Precious comments on our TRIPADVISOR page PULLMAN ZAMZAM MAKKAH Sincerely, Hotel Management Team H6…

Amazing

TripAdvisor rating 4.0/5

Odyssey796902 Family - 20/01/2020 TripAdvisor review

Excellent location , near alharm and mall and grocery, room clean , people in reception are cooperative, food is good , room service excellent , there transportation service in the hotel , there is language sevice which is fast

Dear Guest, Thank you for your confidence in choosing our hotel, we are pleased that you enjoyed our reception staff, room cleanliness, food, room service and proximity to Al-Haram Al-Sharif. We chose this site specifically to provide our guests with the best view to enjoy a distinctive spiritual experience. We are looking forward to welcoming you again at Pullman Zamzam Makkah soon. Sincerely, Ahmed Badr Director of Quality & Guest Experience

Receptionist were very bad. They do not listen customers

Customer review rating 4.1/5

Dr R. M. Families - 17/01/2020 Confirmed reviews ALL

They gave us room like a cell. Wash room was not good. I requested several times to change my room but they never do it.

Dear Dr. M., As Salamu Alaikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, Thank you for taking the time to share with us your experience at Zamzam Pullman Makkah. In the first Instant I would like to sincerely apologies for the shortfall in the standard of service you have received during your stay, we genuinely regret those occasions when the service does not meet expectations of our guests. Indeed, all negative points you have mentioned in your comments is clearly understood and please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman. Therefore your feedback is very invaluable to us Please be assured that your comments have been reviewed with the management team and expected service procedures have been reinforced. In light of the above, the management has decided to offer you a free upgrade for your next reservation at the hotel to the higher room category “except period of “Ramadan & Hajj due to lack of availability during those periods ” as a sign of apology and to give us a second chance to better serve you and exceed your expectation I do hope that you will look upon this breakdown in service as a one off and not indicative of the customer care we wish to provide at all times. Once again please accept my apology and hoping to welcoming you back at ZamZam Pullman Makkah, Meanwhile Please don’t hesitate to contact me while reserving for your next stay in order to take the necessary arrangements and make your stay a memorable one Insha’Allah. Sincerely, Ahmed BADR Director of Guest Experience h6…

Great

Customer review rating 4.1/5

Aa Solo - 17/01/2020 Confirmed reviews ALL

Great one, only problem is that the toilet (shower) was broken

Dear Abdelwahab A., We very much appreciate your comments regarding your stay at the Pullman Zamzam Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Badr Director of Quality & Guest Experience H6…

Bad hotel with a good location

TripAdvisor rating 4.0/5

khalidms2016 Family - 17/01/2020 TripAdvisor review

This is NOT 5 star hotel. The furniture was old, torn and it had stains.There was a cockroach in the kitchenette. Housekeeping was terrible.Luggage service didn't come after 3 requests. Great location

Dr

Customer review rating 4.1/5

Dr M. I. K. Families - 15/01/2020 Confirmed reviews ALL

Excellent

Dear Mohammad Iqbal K., We very much appreciate your comments regarding your stay at the Pullman Zamzam Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Badr Director of Quality & Guest Experience H6…

Adeeba K.

Customer review rating 4.1/5

Adeeba K. Friends - 15/01/2020 Confirmed reviews ALL

The hotel experience was fairly relaxing and the staff at the reception was extremely helpful. Mr Abdullah was instrumental in getting our train bookings done to Madina. The food was quite delicious and with some healthy picks. I’m glad I had opted for half board which made us relaxed about the food arrangement and focus on our ibadat....

Dear Adeeba K., We very much appreciate your comments regarding your stay at the Pullman Zamzam Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Badr H6…

They were not upgrade the suite but they called me before the last day it’s too late. These make me upset.

TripAdvisor rating 4.0/5

mqhtani Family - 15/01/2020 TripAdvisor review

On other side they bring me fruits and coffee also they have a nice restaurant call Aafuoa and who work in it very nice specially Farouq I shall think seriously to change my next stay. Also when I arrived my suit not ready.

Dear Mqthani, We would like to thank you for your comments about your stay, we are happy that you enjoy your stay with our food and restaurant. We are glad to hear your kind words about coffee; we hope to serve on your next journey. Wish you all the best. Sincerely, Ahmed Badr Director of Quality & Guest Experience

Mr Ali Sultan A.

Customer review rating 4.1/5

Ali S. A. Families - 14/01/2020 Confirmed reviews ALL

My experience was extremely nice and I appreciate the whole management team on their effort to make the gusts are happy

Dear Ali A., We very much appreciate your comments regarding your stay at the Pullman Zamzam Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Badr Director of Quality & Guest Experience H6…

Good

Customer review rating 4.1/5

Naseer Families - 14/01/2020 Confirmed reviews ALL

Good, cleanliness needs attention.

Dear Naseer I., We very much appreciate your comments regarding your stay at the Pullman Zamzam Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Badr H6…

Mr Faisal A.

Customer review rating 4.1/5

Faisal A. Families - 13/01/2020 Confirmed reviews ALL

It’s was Great Experience in Pullman zamzam Makkah ❤️❤️

Dear faisal A., We very much appreciate your comments regarding your stay at the Pullman Zamzam Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We will be more grateful if you share your Precious comments on our TRIPADVISOR page: PULLMAN ZAMZAM MAKKAH Sincerely, Ahmed Badr Director of Quality & Guest Experience H6…

Three amazing nights near of Haram

Customer review rating 4.1/5

Sherif A. Families - 13/01/2020 Confirmed reviews ALL

The staying experience was amazing. The hotel is very near of Haram. It takes about 5 - 8 from the room to Haram, through the Mall; which is excellent time. I had an issue when I arrived, but it has been solved by Mr. Fahad, a supervisor of reception. Thanks a lot for him for helping us and for his professionality in dealing with guests.

Dear Sherif A., We very much appreciate your comments regarding your stay at the Pullman Zamzam Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AhmedBadr Director of Quality & Guest Experience

Average

Customer review rating 4.1/5

Kamrul H. Couples - 12/01/2020 Confirmed reviews ALL

Average

Dear Kamrul h., Thank you for taking the time to tell us about your experience at the Pullman Zamzam Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed Badr Director of Quality & Guest Experience H6…

Deteriorating and non responsive service. Last stay I lost a bag. This time non responsive service

TripAdvisor rating 4.0/5

Daydream50816 Family - 09/01/2020 TripAdvisor review

Deteriorating service quality. Last time I lost a bag. This time service was below average. They refused to give additional blanket on the pretext that hotel had limited blanket. Location and room are fine

Dear Day, Thank you for your confidence in choosing our hotel, we are pleased that you enjoyed our proximity to Al-Haram Al-Sharif. We chose this site specifically to provide our guests with the best view and the closest entrance to Al-Haram Al-Sharif to enjoy a distinctive spiritual experience. We are sorry to hear your dissatisfaction with the services. At Pullman Zamzam Makkah, we strive to provide the best service for our guests. The timeless memories you create are filled with a rich and authentic taste. Your complaint about the services will be forwarded to the management and addressed right away. We look forward to your next visit to Makkah. Wish you all the best. Sincerely, Ahmed Badr Director of Quality & Guest Experience

excellent location, excellent staffs

TripAdvisor rating 4.0/5

Ha1der Couples - 07/01/2020 TripAdvisor review

its so close to Kaba. The staffs were super friendly. The breakfast-zone was a little loudy. They have upgraded our room with a side view of Kaba. Thank you for that! They also offered us a executive breakfast zone access- which is really good! Thanks again! The hotel is very near to Kaba.

Dear Guest, Thank you for your confidence in choosing our hotel, we are pleased that you enjoyed our proximity to Al-Haram Al-Sharif. We chose this site specifically to provide our guests with the best view and the closest entrance to Al-Haram Al-Sharif to enjoy a distinctive spiritual experience. We are looking forward to welcoming you again at Pullman Zamzam Makkah soon. Please follow our social media channels to receive our latest offers. Sincerely, Ahmed Badr Director of Quality & Guest Experience

Pullman Zamzam Makkah Dec 2019

Customer review rating 4.1/5

Rahim V. Solo - 06/01/2020 Confirmed reviews ALL

The location of the hotel is just amazing with the Haram across the street and the hotel is next to a superb shopping mall for shopping and dinning. The rooms are a very generous size extremely clean and well maintained. The staff are very professional and always available to help with a smile. I highly recommend the hotel.

Dear Rahim V., We very much appreciate your comments regarding your stay at the Pullman Zamzam Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We will be more grateful if you share your Precious comments on our TRIPADVISOR page: PULLMAN ZAMZAM MAKKAH Sincerely, Ahmed Badr Director of Quality & Guest Experience H6…

Visit to Makkah

Customer review rating 4.1/5

Awadh Families - 05/01/2020 Confirmed reviews ALL

It was bad too expensive and room furniture old dark place not healthy Restaurant is very good one person there very good Farouk was very helpful

Dear Awadh A., We very much appreciate your comments regarding your stay at the Pullman Zamzam Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We will be more grateful if you share your Precious comments on our TRIPADVISOR page: PULLMAN ZAMZAM MAKKAH Sincerely, Ahmed Badr Director of Quality & Guest Experience H6…

Family Umrah

Customer review rating 4.1/5

Zeeshan M. Families - 04/01/2020 Confirmed reviews ALL

It was as usual wonderful; I wasn’t upgraded this time despite my Accor Gold member status, but staff was extremely efficient that they meet all my room requirements. I checked-in at 12 and they gave me a suite to rest for kids, while our rooms were getting ready. The welcome drink, fruit tray and sweets were served as always. We were pampered in executive dining lounge by Faruq and his team. This is always our favourite part of trip, with kids enjoying their waffles with Nutella while colouring in the activity books shared in lounge, while adults enjoy breakfast without many Qs from kids. Rooms were nice; although they can improve with more lights (only 3 dim lighted lamps in room); which is not good for reading. Toilets amenities were sufficiently provided; Check-out experience was excellent. I would suggest for future instead of welcome drink vouchers (which seldom get used), ice cream or snacks vouchers are offered. The B&R stand in lobby is always a nice attraction for kids.

Dear Zeeshan M., We very much appreciate your comments regarding your stay at the Pullman Zamzam Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We will be more grateful if you share your Precious comments on our TRIPADVISOR page PULLMAN ZAMZAM MAKKAH Sincerely, Hotel Management Team H6…
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