Pullman ZamZam Makkah 5 stars

Customer review rating (ALL Rating) 3.8/5 2,317 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Moments away from Al Masjid Al Haram, and The Holy Kaaba.

  • Partial Views featuring The Holy Kaaba, Al Masjid Al Haram, Jebel Noor (Hira Cave), etc.

  • Spacious Rooms & Suites.

  • Complimentary Wi-Fi

  • Adjoined with Shopping Arcade featuring a huge variety of International brands.

Our accommodation(s)

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Hotel location

Pullman ZamZam Makkah

Abraj Al Bait Complex, King Abdel Aziz Endowment
21955 MAKKAH
Saudi Arabia

GPS:21.419314, 39.824662

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  2,317 reviews

TripAdvisor Rating  4.0/5  2,949 reviews

Certificate of excellence 2023

Stay away from this hotel at all costs

TripAdvisor rating 1.0/5

shemybakbak Solo travel - TripAdvisor review

The most horrible hotel to ever be considered when going to Makkah. This was supposed to be my first time going to Saudi for Umrah all booking confirmed and fully paid in advance. Being a Woman I unexpectedly got my menses therefore had no other choice than to amend the booking dates to few days later in order to be in a purity state and perform the Umrah rites ; absolutely Zero support received from the Pullman ZamZam Makkah in fact they kept on declining all my requests didn’t mind paying extra as long as I could have these dates changed been following up with them by Phone emails they even provided an email address to which I should address my not so common issue so it can be resolved but still status quo they kept on declining my requests while by checking online they had room availability to cover the new dates I wanted. The most poorer customer service i ever seen in my life with the highest lack of understanding I wouldn’t recommend this hotel to anyone

Great! Alhamdulilah!

TripAdvisor rating 5.0/5

Farik F TripAdvisor review

Stayed here during my hajj! Alamgir from the front desk was very helpful. We had to go back to Mina after completing the stoning and we could not find transport back. He took the trouble to get a taxi for us by personally negotiating with the driver. I am forever thankful to him.

Dear Valued Guest, As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman. Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa Sendi Guest Experience

Pleasant stay and great staff

TripAdvisor rating 5.0/5

Resort16555023230 TripAdvisor review

The hotel is wt a tremendous location. Roomspace was big enough although the interior is a bit old. But ive read that they are under renovation. So this is very good news. The staff are doing their very best to give you a pleasant stay. I would like to give a special thanks to miss اسمهان بريدي. She kept in touch with us and made our stay even more comfortable.

Dear Valued Guest, As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman. Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa Sendi Guest Experience

Excellent

TripAdvisor rating 5.0/5

mehak k TripAdvisor review

The quality of breakfast was very good.every thing of high quality served very cordially by staff management is very kind polite and excellent. Room cleaning is also commendable. Surely will visit again with my family Mohammad ali(haldwani India)

Dear Valued Guest, As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman. Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa Sendi Guest Experience

Well Located, Comfort Stay, Good Services

Customer review rating 4.5/5

Dr. Y. W. Couples - Confirmed reviews ALL

I do believe that every body whom ever stay in this hotel would say good job, well done, great services. The room, the food, the facilities, etc. giving the best as well, inshaaAllah

Dear YUDI W., Al Salam Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, Meanwhile Please don’t hesitate to contact me while reserving for your next stay in order to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah Sincerely, Mustafa Sendi Guest Experience Manger Mu…

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Other web-users rate our hotel

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