Pullman ZamZam Makkah Hotel 5 stars

Customer review rating 4.1/5 11,147 reviews

ALLSAFE approved hotel

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Pullman ZamZam Makkah
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+ 15 Services

Hotel extras

  • Moments away from Al Masjid Al Haram, and The Holy Kaaba.

  • Partial Views featuring The Holy Kaaba, Al Masjid Al Haram, Jebel Noor (Hira Cave), etc.

  • Spacious Rooms & Suites.

  • Complimentary Wi-Fi

  • Adjoined with Shopping Arcade featuring a huge variety of International brands.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00


Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Late Check Out Paying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
  • Breakfast Paying
  • 3 Restaurant(s)
  • Room service
Business services
  • Business center with support staff
  • Copy/print service available Paying

Hotel location

Pullman ZamZam Makkah

Abraj Al Bait Complex
King Abdel Aziz Endowment
21955 makkah
saudi arabia

Tel: +966125715555

Fax: (+966)1/25715999

Check-in from 14h00

Check out up to 12h00

  • SAPTCO :  Jeddah Bus Station

  • By plane

    KING ABDULAZIZ INT At 85km / 52.82 miles - Shuttle paying

GPS :21.419314, 39.824662

Our accommodation(s)

Spacious & elegant 1,315 ZamZam Pullman Rooms & Suites promise an active spiritual discovery of blessed Makkah Al Mukaramah with partial views over Holy Kaaba, Al Masjid Al Haram, Jebel Noor, etc. Complimentary Wi-Fi keeps you connected with loved ones. The iconic hotel is world-renown for its signature Executives Suites with Ka'ba view, which features abundance of stylish space for families. In-room live audio broadcasts all prayers live from Al Masjid Al Haram.

Our restaurants and bars


Type of cuisine: International

Be amazed with ZamZam Pullman All Day Dinning Experience at Al Zahra. Treat the taste-buds with International & Oriental buffet, explore amazing flavors, and re-energize to continue your spiritual journey of blessed Makkah Al Mukaramah.


Type of cuisine: Cafe

Rewind at the serene Lobby Lounge with premium selections of tea & coffee after spiritually soaked experience in Al Masjid Al Haram. A la carte menu invites to explore International & Oriental handpicked specialties.


Type of cuisine: International

The international buffet restaurant - Al Yasmine - provides a rich experience with international, Arabian and Asian cuisines, served in a truly Islamic ambience

Our guest reviews for
Pullman ZamZam Makkah

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

11,147 reviews

TripAdvisor Rating 4.0/5

1,871 reviews

Very Good Stay

Customer review rating 5.0/5

Anonymous Families - 20/09/2021 Confirmed reviews ALL

Overall all is Excellent experience. The restaurant is very tasty. May bay the location wasn’t very clear. At all we appreciate it and thank you .

Well located, hospitality

Customer review rating 5.0/5

Mohammad A. E. Families - 18/09/2021 Confirmed reviews ALL

Ery kind hospitality specially Asmahan

Good stay

Customer review rating 4.5/5

Sayed Families - 16/09/2021 Confirmed reviews ALL

Excellent service

Clean ,easy access to Kaabah

TripAdvisor rating 5.0/5

Binafif 13/09/2021 TripAdvisor review

Staff in reception are very good, smily & helpful. The unit is very clean well organised , a bit small. Very good breakfast with a lot of variety. Kaaba could be seen from the unit.There are shops and restaurants and other hotels brand in the hotel compound.

Great place overlooking Kaba

TripAdvisor rating 5.0/5

Adel S 13/09/2021 TripAdvisor review

Although I booked hotel with Kaba view it was side Kaba view, they give excuse that all rooms are Side views, they promised to update the website. In general it is amazing. They compunsated me with loyalty points refund. The breakfast was tasty and many varieties.


TripAdvisor rating 3.0/5

yasaiqbal 07/09/2021 TripAdvisor review

I had requested to provide a double bed (or join the beds), but this never happened. I requested it through the website while booking, on call before leaving and even at the time of checking-in, but they failed to fulfil this request.

Excellent stay

Customer review rating 5.0/5

Adham A. Couples - 06/09/2021 Confirmed reviews ALL

It was amazing in everything. Ms Bashyer was a great reception and excellent preparation of our stay. As a diamond member I received upgrade the room to suite, welcome drink, fruit dish, sweets, Arabic coffee and sukkari dates. I greatly appreciate it!

Good Stay

Customer review rating 5.0/5

Muhammad T. Families - 01/09/2021 Confirmed reviews ALL

Very friendly staff

Above expectations

Customer review rating 4.5/5

Dr.mohammed M. A. Families - 30/08/2021 Confirmed reviews ALL

Nice comfortable stay , friendly staff, clean room with very nice view, good hygienic measures, valuable for money

Poor service offered

TripAdvisor rating 1.0/5

Hungama 27/08/2021 TripAdvisor review

Firstly I would like to say that this was my first and last stay at Pullman Makkah. I had a terrible experience from day one. Before arrival I called the hotel many times but I received no response. On arrival at 9pm I was flabbergasted to find that my room was not ready. As a silver ACCOR member no priority check was available and I had to wait an hour for my room keys to be issued to me. On arriving to my room I was further disappointed to find that the room was not cleaned at all, worst of all the windows were covered with smear marks especially prevalent now during COVID era. In the morning I found both the telephones disconnected leading me to believe that this room was in fact used as a storage spare room which the housekeeping staff were using for themselves. As a course of correction this hostel should appoint a duty house keeping supervised per floor like the rest of the ACCOR group in the area. The only positive side to my stay was the view which is why I booked this particular hotel for. on calling the guest relations for a few things, i never received dispute reveal calls. only a few lifts were in operation from P11 to haram floor, which made it very hard for guests. the location however is good as its on the doorstep to the haram. Pullman should rethink of revoking there name from this hotel and the ministry should downgrade this hotel to 2 to 3 stars because that's what it deserves. Breakfast was lousy with hardly any choice and considering the prevailing covid situation only one restaurant was being used which was over crowned, no social distancing. Despite all of this the room price was very expensive.


Customer review rating 4.5/5

Zaheera S. Families - 22/08/2021 Confirmed reviews ALL

I have always been staying at pullman zamzam whenever i had the opportunity to travel for umra. I like the place because of its location, capacious room and polite staff. But this time i was a bit disappointed that i had to ask for each and everything repeatedly and some of the requests were never answered. It seemed that room had been prepared at haste with missing amenities and even in room dining menu card.

Fabulous place to stay

Customer review rating 5.0/5

Dr. S. Q. Families - 18/08/2021 Confirmed reviews ALL

Very friendly staff particularly those who understand English. Always with welcoming smile. Two problem areas that needs administration attention is, 1. Being High class Hotel, the receptionists must know English to deal international guests ( Big problem for guest to be shuffled around to 3-4 different reception staff just to understand simple request) 2. This time even with less guest due to COVID the dinning arrangement during breakfast was POOR, most of the time one have to look for the manager asking to refill the food bowls. Although the staff were excellent and very cooperative.

Average stay

Customer review rating 2.5/5

Sarah Couples - 14/08/2021 Confirmed reviews ALL

The check in experience was unpleasant

Excellent Customer Service and Hospitality

Customer review rating 5.0/5

Mohamad Families - 11/08/2021 Confirmed reviews ALL

Very good experience, nice hotel, excellent location, Customer service, and the hospitality starts one day before arrival, makes you feel at home. The hotel is one of the pioneers in the Abraj Building, The First to open as I remember, I suggest doing some renovation to the room furniture. I recommend this hotel very strongly.

this was not the best stay in Pullman Zamzum .

Customer review rating 2.0/5

Md.z. Families - 10/08/2021 Confirmed reviews ALL

main concern was on the breakfast , the food quality, timing and the way in bringing food to room were not good

Dear Mohammed Z., Thank you for taking the time to tell us about your experience at the Pullman Zamzam Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Excellent Customer Service

TripAdvisor rating 5.0/5

MBK555 10/08/2021 TripAdvisor review

I think it is the best in the area concerning the hospitality and the attention that you will get starting one day before arrival .Very helpful ,of course it is very close to Haram .Clean rooms .I definitely recommend this hotel .

Well Located

Customer review rating 5.0/5

Faeq A. Business - 12/07/2021 Confirmed reviews ALL

An amazing experience at the hotel. Reception Check-in took some time due to many groups checking in but overall experience was great.

Dear Faeq A., We very much appreciate your comments regarding your stay at the Pullman Zamzam Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent location and Good Service

TripAdvisor rating 4.0/5

Fayyaz M Friends getaway - 18/04/2021 TripAdvisor review

It is always a happy and good stay at this hotel. Staff always try to provide all arrangements in time. Very close to Haram just in front of main gate. Due to covid 19 situation this time it was almost empty but all services are up and running. Menu for breakfast was adjusted due to safety requirements but still was well planned. Normally I get upgraded to Kabah View but despite low occupancy some how this time I was not upgraded which was a little surprise. Overall recommended all the time any time. Management need to think about renovations to match the price.

Dear Guest, thank you for taking the time to review your stay at ZamZam Pullman Makkah and for giving us a great rating. We look forward to welcoming you again soon.

Best hospitality

TripAdvisor rating 4.0/5

Zaheerbh 12/04/2021 TripAdvisor review

Wow. From arrival the staff and management had been exceptional. Ms Beshayer really welcomed our family and made us feel prioritized. We would love to visit again. The rooms were comfy but a little old and needs some attention. Overall. Great value for money

Dear Guest, thank you for taking the time to review your stay at ZamZam Pullman Makkah and for giving us a great rating. We look forward to welcoming you again soon.

Excellent Hospitality

TripAdvisor rating 5.0/5

WaqarB80 11/04/2021 TripAdvisor review

I have done my booking for room with city view when i reached there they upgraded my room to Haram view. The room was spacious, neat and clean. Everything was excellent we really enjoyed our stay there.

Dear Guest, thank you for taking the time to review your stay at ZamZam Pullman Makkah and for giving us a great rating. We look forward to welcoming you again soon.

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