Pullman ZamZam Makkah Hotel 5 stars

This was my 2nd stay with family. My wife and son have love to stay in Pullman ZamZam. Breakfast is very much tasty with vast varieties. Location of hotel also plus point. its very much near to Kabba. Food courts and shopping are very easy.

I would like to thank especially Farouq from the Executive Lounge and Mourouj for the upgrade.

Furnitures are quite old. Dirty carpets. Can’t change the aircon temp in the room, had to call the technician to set the temperature.

It was wonderful, the staff were helpful and made effort to check we were comfortable.

Amazing experience I will come back

Service is great staff is helpfull location is nearest size of the room and facilities are up to the mark, luckily we got the kabah facing room on the 20th floor and it was breath taking, thank you pullman zamzam for everything !

Iove it too much

Staying in Pulman Zamzam is great as usual. However, this time I noticed that the service in getting down than usual or than I used to get. You need to call the front disk every now and then asking for small towels or for floor bathroom towels that we used to get them without asking. no slippers no bathrobe. Something is getting less. If these problems are happening now what would happen in the high seasons?

The service was superb

It was very clean and the service is good but sometimes you need to call them and ask for cleaning service. They provide toiletries.The price is good compared to the service. Rooms are good with good staff. Free underground parking..................................................

Check in/check out was quick, furniture was old for a five star hotel. booked a four bed room found only one sofa chair, not sure how to have a cup of tea without a tea table with family. I expect atleast two chairs to sit and chat in a cosy corner, AC vent makes a lot of noise the blinds for AC are broken. I dont feel like complaining but this feedback is important. At times i felt everyone was cramped into the room just to make money, the corridors had the old furniture lying on 3rd floor infront of the blocked elevator. I am sure you will be looking to improving these little bit of features. Bathroom:- When i took shower i did not have to block my bath tub because the water would simply fill it up, about time the drainage needs cleaning.

Reception and check-in process is amazing

Dissatisfied. The furniture is too old and thevwhoke room needs to be refurbished. As an Accor member, the receptionist promised to provide me a welcoming Fruits basket. Unfortunately, nothing was received.

Pullman zam zam Makkah, makes me feel at home . Alhamdulilah. To start with Mr Abubacker who is an assistant supervisor from the house keeping, took extremely good care of us, we were short of blanket and we got one with in few minutes. We were With our kids and wanted a week. Chair for Umrah, Mr Abubacker had got that organised in no time and he checked on my daughter health as she was unwell after Umrah. Very courteous and really helpful, where I had any queries as well. The staff are very courteous. Abdul Rahman and Mohamed Sohag we’re in charge of cleaning our room as we had kids the room could really get messy and were always kind in checking if we wanted the room to be cleaned and did a good job. We had access to the executive lounge for breakfast and Farouq service was excellent and very prompt, as soon as I would enter the restaurant, he will make me try something new on the menu and I do remember him from last time. Mr Badr from guest relation invited my family for a sea food buffet, which was really good and on the last day my 6 year old daughter took part in a baking contest for kids, which she really loved. Overall very pleasent experience, it’s my second time

Bashayer MOHAMED from Guest Experience Department made this trip exceptional. The arrangement started days before coming in till we received keys of our rooms. Things were explained professionally and we were thrilled by her treatment to me and my family.