Pullman ZamZam Makkah Hotel 5 stars

TripAdvisor rating 4.0/5 1,656 reviews
Pullman ZamZam Makkah
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+ 17 Services
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Hotel extras

  • Masjid al-Haram or Kaaba views

  • Free WIFI

  • Family rooms

  • Valet car park

  • Laundry and ironing services

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 17h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • KING ABDULAZIZ INTPaying
  • Reception open 24 hours a day
  • Late Check OutPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 3 restaurant(s)
  • Room service
Business services
  • Business center with support staff
  • Copy/print service available

Hotel location

Pullman ZamZam Makkah

Abraj Al Bait Complex
King Abdel Aziz Endowment
21955
makkah
saudi arabia

Tel: +966125715555

Fax: (+966)1/25715999

Contact email

Check-in from 17h00

Check out up to 12h00

  • SAPTCO :   Jeddah Bus Station

  • By plane

    KING ABDULAZIZ INT At 85km / 52.82 miles - Shuttle paying

GPS :21.419314, 39.824662

Our accommodations

1,300 elegant and luxuriously furnished rooms/suites offer you an incredibly comfortable stay with a peaceful atmosphere for the religious or spiritually inclined. All rooms feature international plugs, satellite television and Internet access.

CLASSIC ROOM, 2 Single Size Beds, City View

  • Max. number of persons: 5
  • Area: From 37
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM, 2 Single Size Beds, Partial Haram View

  • Max. number of persons: 5
  • Area: From 37
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

DELUXE ROOM, 2 Single Size Beds, Partial Kaaba View

  • Max. number of persons: 5
  • Area: From 37
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

CLASSIC ROOM, 4 Single Size Beds, City View

  • Max. number of persons: 4
  • Area: From 37
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

JUNIOR SUITE, 2 Single Size Beds, City View

  • Max. number of persons: 6
  • Area: From 45
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

EXECUTIVE SUITE, 1 King Size Bed, 2 Single Size Beds, Kabaa View

  • Max. number of persons: 7
  • Area: From 55
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

PRESIDENTIAL SUITE, 1 Double Size Bed, 2 Single Size Beds, City View

  • Max. number of persons: 7
  • Area: From 70
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

PRESIDENTIAL SUITE, 1 Double Size Bed, 2 Single Size Beds, Partial Haram View

  • Max. number of persons: 7
  • Area: From 70
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

PRESIDENTIAL SUITE, 1 Double Size Bed, 2 Single Size Beds, Partial Kaaba View

  • Max. number of persons: 7
  • Area: From 70
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Our restaurants and bars

AL YASMINE

Type of cuisine: International

Photo non contractuelle / Strictly non binding

The international buffet restaurant - Al Yasmine - provides a rich experience with international, Arabian and Asian cuisines, served in a truly Islamic ambience

Lunch

12:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY LOUNGE

Type of cuisine: Cafe

Photo non contractuelle / Strictly non binding

The Tea Garden provides a light healthy meal and a tempting array of delicious Arabic or French pastries in an elegant style; it's also an ideal place for families and friends to meet around a wide selection of tea, coffee and refreshing drinks.

Lunch

12:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:30 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AL ZAHRA

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Our Main Restaurant - Al Zahra - provides a rich experience with international, Arabian and Asian cuisines, served in a truly Islamic ambience

Lunch

12:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Pullman ZamZam Makkah

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

10,535 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,656 reviews

Umrah

TripAdvisor rating 4.0/5

Aasim A Solo travel - 06/12/2019 TripAdvisor review

Everything was met beyond my expectations from check in onwards. The room call service they should make it a bit more simplified. And the call to the reception wasn't clear. And it was hard to get through them. Besides that everything was great. And they gave me late checkout at 4.15pm aswell. Much appreciated.

Great hotel near Haram

TripAdvisor rating 4.0/5

dej052019 Family - 03/12/2019 TripAdvisor review

Great hotel near haram, good services, only confusion is the different elevators from room floor to theHaram . You could hear athan everyday alive from your room. Very convenient and made journey to haram very smooth.

Dear Guest, Thank you for your confidence in choosing our hotel, we are pleased that you enjoyed our proximity to Al-Haram Al-Sharif. We chose this site specifically to provide our guests with the best view and the closest entrance to Al-Haram Al-Sharif to enjoy a distinctive spiritual experience. We will take your notes about the elevators in consideration. We are looking forward to welcoming you again at Pullman Zamzam Makkah soon.

Great hotel with amazing customer service

Customer review rating 4.1/5

Ahmed Families - 01/12/2019 Confirmed reviews ALL

I am really happy this visit because the usual attention from the receptionist and the customer relationship representative. Her name is Morouj and she was following up very well on the visit and the quality of the service.

Dear Ahmed M., We very much appreciate your comments regarding your stay at the Pullman Zamzam Makkah. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We will be more grateful if you share your Precious comments on our TRIPADVISOR page PULLMAN ZAMZAM MAKKAH Sincerely, Ahmed Badr H6…

Trip to Pullman ZamZam Makkah

TripAdvisor rating 4.0/5

mirahman2019 Couples - 01/12/2019 TripAdvisor review

This hotel is close to Makkah, with best service, clean and big rooms. Will stay there again. Would recommend... Restaurants and shopping can be done inside or close by outside. Nice location and view.

Dear our guest, Thank you for your review. We always do our best to make your stay at Pullman Zamzam Makkah a special one filled of privacy and comfort. We are pleased that you enjoyed our hospitality, location and view. We will redirect your kind message to our team. Looking forward to welcoming you again soon.

Welcome that make you feel at home

Customer review rating 4.1/5

Tamer H. Families - 30/11/2019 Confirmed reviews ALL

Easy Check in , great follow up from customer service ( thanks Miss Morouge & Mr ahmed) , excellent service T breakfast thanks (Farouk & egg station chef) . feel excellent welcome from arriving at bark , then reception until check out .

Dear Tamer H., We very much appreciate your comments regarding your stay at the Pullman Zamzam Makkah. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We will be more grateful if you share your Precious comments on our TRIPADVISOR page PULLMAN ZAMZAM MAKKAH Sincerely, Ahmed Badr Director of Quality & Guest Experience

Love this place

TripAdvisor rating 4.0/5

msbmotors Family - 27/11/2019 TripAdvisor review

This was my 2nd stay with family. My wife and son have love to stay in Pullman ZamZam. Breakfast is very much tasty with vast varieties. Location of hotel also plus point. its very much near to Kabba. Food courts and shopping are very easy.

Dear Meander, Thank you for giving us this rating for our services, we hope you enjoyed your stay at Pullman Zamzam Makkah. We will take your notes about the room size and amenities in consideration. We assure you that your next visit will be as pleasant as the previous one. For more information about our latest news, please follow our social media channels.

feeling Home

Customer review rating 4.1/5

Houssem Families - 26/11/2019 Confirmed reviews ALL

I would like to thank especially Farouq from the Executive Lounge and Mourouj for the upgrade.

Dear Houssem E., We very much appreciate your comments regarding your stay at the Pullman Zamzam Makkah. It is always a pleasure to receive positive feedback.We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.. We will be more grateful if you share your Precious comments on our TRIPADVISOR page PULLMAN ZAMZAM MAKKAH Sincerely, Ahmed Badr Director of Quality & Guest Experience H6…

Was Okay!

Customer review rating 4.1/5

Anonymous Families - 25/11/2019 Confirmed reviews ALL

Furnitures are quite old. Dirty carpets. Can’t change the aircon temp in the room, had to call the technician to set the temperature.

Dear Mustazah B., We very much appreciate your comments regarding your stay at the Pullman Zamzam Makkah. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also we will take your notes about the furniture and cleanliness in consideration. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We will be more grateful if you share your Precious comments on our TRIPADVISOR page PULLMAN ZAMZAM MAKKAH Sincerely, Ahmed Badr Director of Quality & Guest Experience

Brilliant

Customer review rating 4.1/5

Asna A. Couples - 25/11/2019 Confirmed reviews ALL

It was wonderful, the staff were helpful and made effort to check we were comfortable.

Dear Asna A., We very much appreciate your comments regarding your stay at the Pullman Zamzam Makkah. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We will be more grateful if you share your Precious comments on our TRIPADVISOR page PULLMAN ZAMZAM MAKKAH Sincerely, A. Badr Director of Quality & Guest Experience

Amazing experience

Customer review rating 4.1/5

Eslam S. Families - 21/11/2019 Confirmed reviews ALL

Amazing experience I will come back

Dear Eslam S., We very much appreciate your comments regarding your stay at the Pullman Zamzam Makkah. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. will be more grateful if you share your Precious comments on our TRIPADVISOR page PULLMAN ZAMZAM MAKKAH Sincerely, Ahmed Badr Director of Quality & Guest Experience

The best among all !

TripAdvisor rating 4.0/5

686salmans Friends getaway - 21/11/2019 TripAdvisor review

Service is great staff is helpfull location is nearest size of the room and facilities are up to the mark, luckily we got the kabah facing room on the 20th floor and it was breath taking, thank you pullman zamzam for everything !

Dear Guest, Thank you for your valuable time and your positive feedback. It’s a pleasure to have had you stay at our hotel. We are glad that you enjoyed your stay. We will redirect your comments to our management team and hotel staff.we are pleased that you enjoyed our proximity to Al-Haram Al-Sharif. We chose this site specifically to provide our guests with the best view and the closest entrance to Al-Haram Al-Sharif to enjoy a distinctive spiritual experience. Looking forward to welcoming you again soon. Sincerely, Ahmed Badr Director of Guest Experience

Excellent & Amazing

Customer review rating 4.1/5

Riza E. S. Friends - 19/11/2019 Confirmed reviews ALL

Iove it too much

Dear Riza Emilia S., We very much appreciate your comments regarding your stay at the Pullman Zamzam Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Best place in front of Al Haram

Customer review rating 4.1/5

Maged E. Couples - 19/11/2019 Confirmed reviews ALL

Staying in Pulman Zamzam is great as usual. However, this time I noticed that the service in getting down than usual or than I used to get. You need to call the front disk every now and then asking for small towels or for floor bathroom towels that we used to get them without asking. no slippers no bathrobe. Something is getting less. If these problems are happening now what would happen in the high seasons?

Dear Maged E., We very much appreciate your comments regarding your stay at the Pullman Zamzam Makkah. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management Team H6…

Satisfactory

Customer review rating 4.1/5

A. T. Friends - 18/11/2019 Confirmed reviews ALL

The service was superb

Dear T. A., We very much appreciate your comments regarding your stay at the Pullman Zamzam Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent

TripAdvisor rating 4.0/5

azamjamil45 Family - 18/11/2019 TripAdvisor review

It was very clean and the service is good but sometimes you need to call them and ask for cleaning service. They provide toiletries.The price is good compared to the service. Rooms are good with good staff. Free underground parking..................................................

Dear Guest, May Allah accept your Umrah and prayers. Thank you for giving us an ideal rating and to recommend our hotel to other travelers. We are glad that you enjoyed our services. Please follow our exclusive offers for this year. We hope to see you soon on your next visit. We will be more grateful if you share your Precious comments on our TRIPADVISOR page PULLMAN ZAMZAM MAKKAH Sincerely, Hotel Management Team H6036-QM@ACCOR.COM

Good stay

Customer review rating 4.1/5

Adnan Z. A. Families - 17/11/2019 Confirmed reviews ALL

Check in/check out was quick, furniture was old for a five star hotel. booked a four bed room found only one sofa chair, not sure how to have a cup of tea without a tea table with family. I expect atleast two chairs to sit and chat in a cosy corner, AC vent makes a lot of noise the blinds for AC are broken. I dont feel like complaining but this feedback is important. At times i felt everyone was cramped into the room just to make money, the corridors had the old furniture lying on 3rd floor infront of the blocked elevator. I am sure you will be looking to improving these little bit of features. Bathroom:- When i took shower i did not have to block my bath tub because the water would simply fill it up, about time the drainage needs cleaning.

Dear Adnan Z., We very much appreciate your comments regarding your stay at the Pullman Zamzam Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent and room cleaning service is outstanding

Customer review rating 4.1/5

Faizuddin T. Solo - 17/11/2019 Confirmed reviews ALL

Reception and check-in process is amazing

Dear Faizuddin T., We very much appreciate your comments regarding your stay at the Pullman Zamzam Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

The furniture is very old

Customer review rating 4.1/5

Ghassan Solo - 16/11/2019 Confirmed reviews ALL

Dissatisfied. The furniture is too old and thevwhoke room needs to be refurbished. As an Accor member, the receptionist promised to provide me a welcoming Fruits basket. Unfortunately, nothing was received.

Dear Ghassan Abdullah A., Thank you for taking the time to tell us about your experience at the Pullman Zamzam Makkah. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Excellent

Customer review rating 4.1/5

Sadat S. Families - 16/11/2019 Confirmed reviews ALL

Pullman zam zam Makkah, makes me feel at home . Alhamdulilah. To start with Mr Abubacker who is an assistant supervisor from the house keeping, took extremely good care of us, we were short of blanket and we got one with in few minutes. We were With our kids and wanted a week. Chair for Umrah, Mr Abubacker had got that organised in no time and he checked on my daughter health as she was unwell after Umrah. Very courteous and really helpful, where I had any queries as well. The staff are very courteous. Abdul Rahman and Mohamed Sohag we’re in charge of cleaning our room as we had kids the room could really get messy and were always kind in checking if we wanted the room to be cleaned and did a good job. We had access to the executive lounge for breakfast and Farouq service was excellent and very prompt, as soon as I would enter the restaurant, he will make me try something new on the menu and I do remember him from last time. Mr Badr from guest relation invited my family for a sea food buffet, which was really good and on the last day my 6 year old daughter took part in a baking contest for kids, which she really loved. Overall very pleasent experience, it’s my second time

Dear Sadaf S., We very much appreciate your comments regarding your stay at the Pullman Zamzam Makkah. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We will be more grateful if you share your Precious comments on our TRIPADVISOR page PULLMAN ZAMZAM MAKKAH Sincerely, Hotel Management Team H6…

VIP Treatment

Customer review rating 4.1/5

Hussain H. Families - 16/11/2019 Confirmed reviews ALL

Bashayer MOHAMED from Guest Experience Department made this trip exceptional. The arrangement started days before coming in till we received keys of our rooms. Things were explained professionally and we were thrilled by her treatment to me and my family.

Dear Hussein A., We very much appreciate your comments regarding your stay at the Pullman Zamzam Makkah. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We will be more grateful if you share your Precious comments on our TRIPADVISOR page PULLMAN ZAMZAM MAKKAH Sincerely, Hotel Management Team H6…
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