Pullman ZamZam Makkah Hotel 5 stars

I had requested to provide a double bed (or join the beds), but this never happened. I requested it through the website while booking, on call before leaving and even at the time of checking-in, but they failed to fulfil this request.

It was amazing in everything. Ms Bashyer was a great reception and excellent preparation of our stay. As a diamond member I received upgrade the room to suite, welcome drink, fruit dish, sweets, Arabic coffee and sukkari dates. I greatly appreciate it!

Very friendly staff

Nice comfortable stay , friendly staff, clean room with very nice view, good hygienic measures, valuable for money

Firstly I would like to say that this was my first and last stay at Pullman Makkah. I had a terrible experience from day one. Before arrival I called the hotel many times but I received no response. On arrival at 9pm I was flabbergasted to find that my room was not ready. As a silver ACCOR member no priority check was available and I had to wait an hour for my room keys to be issued to me. On arriving to my room I was further disappointed to find that the room was not cleaned at all, worst of all the windows were covered with smear marks especially prevalent now during COVID era. In the morning I found both the telephones disconnected leading me to believe that this room was in fact used as a storage spare room which the housekeeping staff were using for themselves. As a course of correction this hostel should appoint a duty house keeping supervised per floor like the rest of the ACCOR group in the area. The only positive side to my stay was the view which is why I booked this particular hotel for. on calling the guest relations for a few things, i never received dispute reveal calls. only a few lifts were in operation from P11 to haram floor, which made it very hard for guests. the location however is good as its on the doorstep to the haram. Pullman should rethink of revoking there name from this hotel and the ministry should downgrade this hotel to 2 to 3 stars because that's what it deserves. Breakfast was lousy with hardly any choice and considering the prevailing covid situation only one restaurant was being used which was over crowned, no social distancing. Despite all of this the room price was very expensive.

I have always been staying at pullman zamzam whenever i had the opportunity to travel for umra. I like the place because of its location, capacious room and polite staff. But this time i was a bit disappointed that i had to ask for each and everything repeatedly and some of the requests were never answered. It seemed that room had been prepared at haste with missing amenities and even in room dining menu card.

Very friendly staff particularly those who understand English. Always with welcoming smile. Two problem areas that needs administration attention is, 1. Being High class Hotel, the receptionists must know English to deal international guests ( Big problem for guest to be shuffled around to 3-4 different reception staff just to understand simple request) 2. This time even with less guest due to COVID the dinning arrangement during breakfast was POOR, most of the time one have to look for the manager asking to refill the food bowls. Although the staff were excellent and very cooperative.

The check in experience was unpleasant

Very good experience, nice hotel, excellent location, Customer service, and the hospitality starts one day before arrival, makes you feel at home. The hotel is one of the pioneers in the Abraj Building, The First to open as I remember, I suggest doing some renovation to the room furniture. I recommend this hotel very strongly.

main concern was on the breakfast , the food quality, timing and the way in bringing food to room were not good

I think it is the best in the area concerning the hospitality and the attention that you will get starting one day before arrival .Very helpful ,of course it is very close to Haram .Clean rooms .I definitely recommend this hotel .

An amazing experience at the hotel. Reception Check-in took some time due to many groups checking in but overall experience was great.

It is always a happy and good stay at this hotel. Staff always try to provide all arrangements in time. Very close to Haram just in front of main gate. Due to covid 19 situation this time it was almost empty but all services are up and running. Menu for breakfast was adjusted due to safety requirements but still was well planned. Normally I get upgraded to Kabah View but despite low occupancy some how this time I was not upgraded which was a little surprise. Overall recommended all the time any time. Management need to think about renovations to match the price.

Wow. From arrival the staff and management had been exceptional. Ms Beshayer really welcomed our family and made us feel prioritized. We would love to visit again. The rooms were comfy but a little old and needs some attention. Overall. Great value for money

I have done my booking for room with city view when i reached there they upgraded my room to Haram view. The room was spacious, neat and clean. Everything was excellent we really enjoyed our stay there.