Pullman ZamZam Makkah

Pullman ZamZam Makkah 5 stars

Customer review rating (ALL Rating) 4.3/5 1,052 reviews

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Hotel extras

  • Moments away from Al Masjid Al Haram, and The Holy Kaaba.

  • Partial Views featuring The Holy Kaaba, Al Masjid Al Haram, Jebel Noor (Hira Cave), etc.

  • Spacious Rooms & Suites.

  • Complimentary Wi-Fi

  • Adjoined with Shopping Arcade featuring a huge variety of International brands.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Pullman ZamZam Makkah

Abraj Al Bait Complex, King Abdel Aziz Endowment
21955 MAKKAH
Saudi Arabia

GPS:21.419314, 39.824662

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi

Our accommodation(s)

Spacious & elegant 1,315 ZamZam Pullman Rooms & Suites promise an active spiritual discovery of blessed Makkah Al Mukaramah with partial views over Holy Kaaba, Al Masjid Al Haram, Jebel Noor, etc. Complimentary Wi-Fi keeps you connected with loved ones. The iconic hotel is world-renown for its signature Executives Suites with Ka'ba view, which features abundance of stylish space for families. In-room live audio broadcasts all prayers live from Al Masjid Al Haram.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,052 reviews

TripAdvisor Rating  4.0/5  2,446 reviews

Outdated hotel need urgent attention

TripAdvisor rating 3.0/5

moodierl Families - TripAdvisor review

The best location but the price is expensive and rooms outdated even rotten. The room i was given 1112 bad smell of humidity and nois old air condition . They left me in this room for 3 days . Today I managed to move. The problem am again booked next week same hotel.. i used this hotel many times in the past but this going to last . 3 stars just for location. Imagine i am writing this review at 3:30 AM .

Pullman Hotel visit for Umrah Room

TripAdvisor rating 5.0/5

Fatima T TripAdvisor review

The staff is very nice, Ali akkas one of them is humble and nice. Hotel rooms are spacious and clean Washrooms are nice Water and light everything is good Hotel service is also very good Staff is nice and cooperative

Quite disappointed

Customer review rating 3.0/5

Faz Families - Confirmed reviews ALL

I was expecting a lot more from this 5* hotel. The decor is old and dated in the bedrooms. VERY dusty rooms, windows do not open for fresh air & AC can get too much. A very overpowering damp and dingy smell when you walk in to the room which never went. Asked for room to be changed, due to the dust and broken items in bathroom (shelves & curtain). Told to speak to manager, taken into a room in the back, the queue was so long I gave up waiting. Staff are friendly but reception are SOOOOO busy that you’re query never gets answered. Phones in room didn’t work. Farid on concierge was extremely nice & helpful & I will not forget him. Breakfast is decent & restaurant is modern looking. Overall, stay was ok but just disappointed at how untidy the room was.

Well behaved and caring staff...

Customer review rating 3.5/5

𝓜𝓸𝓱𝓪𝓶𝓶𝓪𝓭 Families - Confirmed reviews ALL

𝓛𝓸𝓬𝓪𝓽𝓲𝓸𝓷 𝓲𝓼 𝓿𝓮𝓻𝔂 𝓰𝓸𝓸𝓭, 𝓿𝓮𝓻𝔂 𝔀𝓮𝓵𝓵 𝓫𝓮𝓱𝓪𝓿𝓮𝓭 𝓼𝓽𝓪𝓯𝓯 𝓫𝓾𝓽 𝓽𝓱𝓮 𝓻𝓸𝓸𝓶𝓼 𝓪𝓻𝓮 𝓫𝓮𝓵𝓸𝔀 𝓮𝔁𝓹𝓮𝓬𝓽𝓪𝓽𝓲𝓸𝓷𝓼....

Personel Customer Care

Customer review rating 4.5/5

Ahmed S. Families - Confirmed reviews ALL

The personalized follow up of the customer care Asmahan made our stay delightful as it can gets. She was always checking for any needs or issues and she always help even if she is out of the hotel. The food was good and the house keeping team was very through. Thank you for enjoyable stay.

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Other web-users rate our hotel

  • 3,637 reviews 9.1/10 Location
  • 3,781 reviews 4.3/10 Room
  • 6,383 reviews 7.5/10 Service
  • 207 reviews 1.8/10 WiFi
  • 1,774 reviews 1.8/10 Vibe
  • 1,489 reviews 4.2/10 Cleanliness
  • 1,302 reviews 3.2/10 Comfort
  • 885 reviews 6/10 Breakfast

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