Pullman ZamZam Makkah Hotel 5 stars

Customer review rating 4.1/5 11,048 reviews

ALLSAFE approved hotel

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How it works?
Pullman ZamZam Makkah
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+ 7 Services

Hotel extras

  • Moments away from Al Masjid Al Haram, and The Holy Kaaba.

  • Partial Views featuring The Holy Kaaba, Al Masjid Al Haram, Jebel Noor (Hira Cave), etc.

  • Spacious Rooms & Suites.

  • Complimentary Wi-Fi

  • Adjoined with Shopping Arcade featuring a huge variety of International brands.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • KING ABDULAZIZ INT Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Late Check Out Paying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast Paying
  • 3 Restaurant(s)
  • Room service
Business services
  • Business center with support staff
  • Copy/print service available Paying

Hotel location

Pullman ZamZam Makkah

Abraj Al Bait Complex
King Abdel Aziz Endowment
21955 makkah
saudi arabia

Tel: +966125715555

Fax: (+966)1/25715999

Check-in from 16h00

Check out up to 12h00

  • SAPTCO :  Jeddah Bus Station

  • By plane

    KING ABDULAZIZ INT At 85km / 52.82 miles - Shuttle paying

GPS :21.419314, 39.824662

Our accommodation(s)

Spacious & elegant 1,315 ZamZam Pullman Rooms & Suites promise an active spiritual discovery of blessed Makkah Al Mukaramah with partial views over Holy Kaaba, Al Masjid Al Haram, Jebel Noor, etc. Complimentary Wi-Fi keeps you connected with loved ones. The iconic hotel is world-renown for its signature Executives Suites with Ka'ba view, which features abundance of stylish space for families. In-room live audio broadcasts all prayers live from Al Masjid Al Haram.

CLASSIC ROOM, 2 Single Size Beds, City View

  • Max. number of persons: 5
  • Area: From 37 / 398 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM, 2 Single Size Beds, Partial Haram View

  • Max. number of persons: 5
  • Area: From 37 / 398 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

DELUXE ROOM, 2 Single Size Beds, Partial Kaaba View

  • Max. number of persons: 5
  • Area: From 37 / 398 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

CLASSIC ROOM, 4 Single Size Beds, City View

  • Max. number of persons: 4
  • Area: From 37 / 398 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Our restaurants and bars

AL YASMINE

Type of cuisine: International

The international buffet restaurant - Al Yasmine - provides a rich experience with international, Arabian and Asian cuisines, served in a truly Islamic ambience

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

LOBBY LOUNGE

Type of cuisine: Cafe

Rewind at the serene Lobby Lounge with premium selections of tea & coffee after spiritually soaked experience in Al Masjid Al Haram. A la carte menu invites to explore International & Oriental handpicked specialties.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

AL ZAHRA

Type of cuisine: International

Be amazed with ZamZam Pullman All Day Dinning Experience at Al Zahra. Treat the taste-buds with International & Oriental buffet, explore amazing flavors, and re-energize to continue your spiritual journey of blessed Makkah Al Mukaramah.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Our guest reviews for
Pullman ZamZam Makkah

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

11,048 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,858 reviews

well located and easy access to al haram

Customer review rating 4.5/5

Suhaina O. Families - 17/05/2021 Confirmed reviews ALL

overall, we are very satisfied we had came and stay frequently in pullman zam zam since 2016

Good stay

Customer review rating 5.0/5

Majed A. Families - 17/05/2021 Confirmed reviews ALL

My experience with pullman zamzam since 15 years until this year super good

Well located

Customer review rating 3.0/5

Khalid Families - 11/05/2021 Confirmed reviews ALL

The oveall stay was good and the bed not comfortable and they take extra charge for early check in which is not menchenef on the accur application

Well located

Customer review rating 4.5/5

Abu Y. Couples - 09/05/2021 Confirmed reviews ALL

Excellent location and nice people. We enjoyed the stay.

Excellent stay despite the covid 19 pendamic all over the world.

Customer review rating 5.0/5

Sun B. Families - 07/05/2021 Confirmed reviews ALL

Excellent stay despite the covid 19 pendamic all over the world. Note: online check-in could not be done via the website, however the regular check-in was super fast.

Well located only

Customer review rating 2.5/5

Anonymous Families - 25/04/2021 Confirmed reviews ALL

Need a re management of housekeeping and food and beverage.

Dear Mr Ahmad, As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, Thank you for taking the time to share with us your experience at Zamzam Pullman Makkah , It is obviously shown from your comments and rating to our services that your stay was not up to your expectation In that case I would like to sincerely apologies for that , we genuinely regret those occasions when the service does not meet expectations of our guests. Meanwhile I appreciate if you can elaborate more about it as your feedback is invaluable to continuously improve the quality of our services. Once again please accept my apology and hoping to welcoming you back at ZamZam Pullman and having the chance to compensate you and better meeting your expectations in the future. Sincerely, Bashayer MOHAMED Guest Experience Department h6…

Love this Hotel

Customer review rating 5.0/5

Ashraf E. Solo - 20/04/2021 Confirmed reviews ALL

Well located, clean, Friendly staff, really a very Good stay

Excellent location and Good Service

TripAdvisor rating 4.0/5

Fayyaz M Friends getaway - 18/04/2021 TripAdvisor review

It is always a happy and good stay at this hotel. Staff always try to provide all arrangements in time. Very close to Haram just in front of main gate. Due to covid 19 situation this time it was almost empty but all services are up and running. Menu for breakfast was adjusted due to safety requirements but still was well planned. Normally I get upgraded to Kabah View but despite low occupancy some how this time I was not upgraded which was a little surprise. Overall recommended all the time any time. Management need to think about renovations to match the price.

Customer review rating 4.5/5

Mr S. Families - 17/04/2021 Confirmed reviews ALL

Excellent

Bad Stay

Customer review rating 1.0/5

Ahmed H. Couples - 17/04/2021 Confirmed reviews ALL

Rooms not clean and Restaurant as well. The type of Food is very bad and the quality as well.

Excellent stay

Customer review rating 5.0/5

Adham Families - 16/04/2021 Confirmed reviews ALL

It was excellent in everything

Room location was not good.

Customer review rating 2.5/5

Muhammad I. Families - 16/04/2021 Confirmed reviews ALL

I booked the room”Partial Kaba View”. But I get the room where I can view the Kabab when I was standing at the very Conner of the room. My room number was 2905. It would be acceptable at peak time during Ramadan etc, but now when most of the rooms were vacant. First time I was very disappointed after staying in Pullman. And now thinking not to stay in Pullaman in future.

It was a good and satisfied stay. Moreover, excellent reception upon arrival.

Customer review rating 5.0/5

Sultan Families - 16/04/2021 Confirmed reviews ALL

It was a good and satisfied stay. Moreover, excellent reception upon arrival. Well located.

Good stay

Customer review rating 4.0/5

Anonymous Solo - 15/04/2021 Confirmed reviews ALL

Good stay

Best hospitality

TripAdvisor rating 4.0/5

Zaheerbh 12/04/2021 TripAdvisor review

Wow. From arrival the staff and management had been exceptional. Ms Beshayer really welcomed our family and made us feel prioritized. We would love to visit again. The rooms were comfy but a little old and needs some attention. Overall. Great value for money

Excellent Hospitality

TripAdvisor rating 5.0/5

WaqarB80 11/04/2021 TripAdvisor review

I have done my booking for room with city view when i reached there they upgraded my room to Haram view. The room was spacious, neat and clean. Everything was excellent we really enjoyed our stay there.

Not the level excepted

TripAdvisor rating 3.0/5

nani28112019 31/03/2021 TripAdvisor review

I usually spend my omra vaccation in this hotel every year but this year is not the same as Room with kaapa view hardly see the Kapaa..receptionist are not cooperating.. bed sheets were not clean..small flies in bathroom.. no toothbrush one shampoo one shower gel and one conditioner for two persons !?..no receipts for checkout arrived to my email as they claimed... I submitted my complaint to the hotel and they offer me upgrade of my room next visit

“ Returning Cautiously But yet Smarty “

TripAdvisor rating 5.0/5

ma k 22/03/2021 TripAdvisor review

Getting back to normal life after the present situation is a very difficult and a critical task. I was in Pullman Zamzam the last week and touched a sincere efforts from the staff to afford the excellent hostile service as usual. Opening the restaurant in a partial way but with safe precautions was ; in my mind ; a very good step forward better than the room dinning. The costumer services lead by Mr. Ahmed Badr was supreme as I always expect from my previous Visits.

Dear Dr Magdy, As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We very much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah and we are very pleased that you had enjoyed your stay it is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We expect our staff to handle all situations with utmost courtesy, sympathy and helpfulness and I assure to you that your positive feedback is the best tip we can get as our job is providing you a memorable experience. Thank you again for sharing your experience, Meanwhile Please don’t hesitate to contact me while reserving for your next stay in order to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Bashayer MOHAMED Guest Experience Department h6036-qm1@accor.com

Albaha

TripAdvisor rating 5.0/5

جمال ا 09/03/2021 TripAdvisor review

I thank the hotel management for the good handling and cleanliness, and I extend my sincere thanks and appreciation to Sister Bashair for the excellent and wonderful dealings. Thank you for your good dealings.

Dear Mr. Gamal, As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Bashayer MOHAMED Guest Experience Department h6036-qm1@accor.com

Not as expected

TripAdvisor rating 3.0/5

hatem_abdulwahab 08/03/2021 TripAdvisor review

Not as expected , The reception employees not co-operative ..... The check in was so late No gust welcoming drink The hotel reception waiting areas need to be better specially if you must wait more than 2 hours until going to the room . Please take a focus look for that hotel

Dear Mr. Hatem, As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, Thank you for taking the time to share with us your experience at Zamzam Pullman Makkah. In the first Instant I would like to sincerely apologies for the shortfall in the standard of service you have received during your stay, we genuinely regret those occasions when the service does not meet expectations of our guests. Indeed, all negative points you have mentioned in your comments is clearly understood and please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman. Therefore your feedback is very invaluable to us. Please be assured that your comments have been reviewed with the management team and expected service procedures have been reinforced. I do hope that you will look upon this breakdown in service as a one off and not indicative of the customer care we wish to provide at all times. Once again please accept my apology and hoping to welcoming you back at ZamZam Pullman Makkah and having the chance to compensate you and better meeting your expectations in the future, Meanwhile Please don’t hesitate to contact me while reserving for your next stay in order to take the necessary arrangements and make your stay a memorable one Insha’Allah. Sincerely, Bashayer MOHAMED Guest Experience Department h6036-qm1@accor.com

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