Pullman ZamZam Makkah 5 stars

Customer review rating (ALL Rating) 4.1/5 3,706 reviews

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Abraj Al Bait Complex, King Abdel Aziz Endowment, 21955 MAKKAH, Saudi Arabia

Description

Hotel extras

  • Moments away from Al Masjid Al Haram, and The Holy Kaaba.

  • Partial Views featuring The Holy Kaaba, Al Masjid Al Haram, Jebel Noor (Hira Cave), etc.

  • Spacious Rooms & Suites.

  • Complimentary Wi-Fi

  • Adjoined with Shopping Arcade featuring a huge variety of International brands.

Our accommodation(s)

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Hotel location

Pullman ZamZam Makkah

Abraj Al Bait Complex, King Abdel Aziz Endowment
21955 MAKKAH
Saudi Arabia

GPS:21.419314, 39.824662

Telephone
Fax +966 12 571 5999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  3,706 reviews

TripAdvisor Rating  4.4/5  4,147 reviews

Had a amazing expierence in pull man zam zam

TripAdvisor rating 5.0/5

Ahmed S TripAdvisor review

Had a great expierence in pull man zam zam . Muhammad jane as a house keeper did a well job everyday . The atmosphere and rooms were very clean

Hotel very quaikly easy location pullman makkah unforgateble service inside hotel thanks too mohammad jane alam nice o

TripAdvisor rating 5.0/5

Fearless42348200444 TripAdvisor review

Housekeeping mamber mohammad jane alam room clean hospitality everydays nicely clean all so corridoor best jane thanks

Not the best stay for us, unfortunately

TripAdvisor rating 3.0/5

Anny2876 TripAdvisor review

We had some issues checking in because we used a external agents to make the booking rather than booking with the hotel directly and what this wasn’t the customers fault all the hotels vote, the way that the front of House staff treated me was quite unpleasant where they said I need to contact the agents. I tried to explain to them that I cannot possibly call a European number and await their response which may not be until tomorrow and so what was I supposed to do? They weren’t very helpful and very much dismissed me. In the end, the staff that were working downstairs and the booking and reservations were the ones that helped me out and I’m very grateful to them to be honest because otherwise we felt very lost on what we can do. Other than this, I’m going to give a very honest with you, if you are accustomed to staying in a slightly higher end hotel such as Dar al Tawhid or Hyatt Regency etc , then this hotel may not be for you. It’s quite hustle bustle and extremely busy. You don’t have much of a lobby and an interior, it’s pretty much just a reception area where you check in and then you go to your rooms in the lift. You shouldn’t expect it to be a five star standard hotel where you will have nice interior design and decoration etc. It’s more a hotel made for simply sleeping. Moving onto the room, I was absolutely gobsmacked but because of the horrible experience we had been checking in and we finally managed to get this resolved, we were shattered and we just wanted to sleep so we didn’t make any further complaints but the hotel room that we were given, was drenched in the smell of cigarette smoke. Considering these are non-smoking rooms and they say that they will charge the customers, it was almost impossible that the staff who cleaned the room from the previous guest didn’t smell the extensive cigarette smell. We had to call two members of staff to come in and spray it down who also agreed that this is the smell of cigarettes and that some guest simply do not observe and respect the wishes. What puzzles me is how they allowed us to check into a room with such extensive cigarette smoke smell and me being asthmatic, this affected me all night and also my husband who is not even asthmatic! I wouldn’t stay here again, it’s an extremely hustle bustle hotel and even getting in the lift from the clocktower to come up to your hotel takes 10 minutes alone. The only good thing I can think of is the staff members downstairs working in reservations who helped me to check in but I’ll be honest with you that’s about it. The standard of the breakfast was also quite minimal.

Pullmsn is a great nombet one. Awesome tower bset location very close in the masjidul al haram. Pullam makkah very ea

TripAdvisor rating 5.0/5

Barkat A TripAdvisor review

Housekeeping awesome cleaning room hospitalty by name Mohammed Jane alam great worker many thanks. Best friend is all thing nice

Dear Barkat, Thank you for taking the time to share your feedback regarding the location and cleanliness, and we are delighted to hear that our staff has made your stay pleasant. We will deliver your kind words to Mr. Mohammad Jane personally. We promise to continuously develop our services to give you a fantastic stay during every visit. Best regards, Zamzam Pullman Makkah Hotel.

Luxury

TripAdvisor rating 5.0/5

Armaan K TripAdvisor review

Very good premium rooms and quality services rooms cleaned very fast by Ahmad Gamal and MD Rahul Amin I would recommend dearly

Dear Valued Guest, Thank you for taking the time to share your feedback regarding the cleanliness, and we are delighted to hear that our staff has made your stay pleasant. We will deliver your kind words to Mr. Ahmad Gamal and Mr. Rahul Amin personally. We promise to continuously develop our services to give you a fantastic stay during every visit. Best regards, Zamzam Pullman Makkah Hotel.

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Other web-users rate our hotel

  • 2,359 reviews 9.5/10 Location
  • 6,071 reviews 7.4/10 Room
  • 10,626 reviews 9.1/10 Service
  • 75 reviews 3.7/10 WiFi
  • 2,880 reviews 7.7/10 Cleanliness
  • 1,079 reviews 7.8/10 Breakfast
  • 915 reviews 4.4/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.