Pullman ZamZam Makkah Hotel 5 stars

Customer review rating (ALL Rating) 4.1/5 11,324 reviews

ALLSAFE approved hotel

Pullman ZamZam Makkah
See on a map
+ 14 Services

Hotel extras

  • Moments away from Al Masjid Al Haram, and The Holy Kaaba.

  • Partial Views featuring The Holy Kaaba, Al Masjid Al Haram, Jebel Noor (Hira Cave), etc.

  • Spacious Rooms & Suites.

  • Complimentary Wi-Fi

  • Adjoined with Shopping Arcade featuring a huge variety of International brands.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Pullman ZamZam Makkah

Abraj Al Bait Complex
King Abdel Aziz Endowment
21955 makkah
saudi arabia

Fax: (+966)1/25715999

Check-in from 14h00

Check out up to 12h00

  • SAPTCO:  Jeddah Bus Station

  • By plane

    KING ABDULAZIZ INT At 85km / 52.82 miles - Shuttle paying

GPS:21.419314, 39.824662

Hotel services

Check-in from - Check out up to

In summary
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi

Our accommodation(s)

Spacious & elegant 1,315 ZamZam Pullman Rooms & Suites promise an active spiritual discovery of blessed Makkah Al Mukaramah with partial views over Holy Kaaba, Al Masjid Al Haram, Jebel Noor, etc. Complimentary Wi-Fi keeps you connected with loved ones. The iconic hotel is world-renown for its signature Executives Suites with Ka'ba view, which features abundance of stylish space for families. In-room live audio broadcasts all prayers live from Al Masjid Al Haram.

Our guest reviews for
Pullman ZamZam Makkah

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

11,324 reviews

TripAdvisor Rating 4.0/5

2,019 reviews

Best service abd best hospitality

TripAdvisor rating 5.0/5

infousmaniwireless 21/01/2022 TripAdvisor review

Best service and location and of the best hotel in the saudia I like everything in this hotel even room. Food, service,hospitality, friendly, very best stay in my life hotel staff is very friendly restaurant people like asad, shakeer,shanewaz, shahab, hussain,Hussain, thy all very nice with all gast

Great Stay

TripAdvisor rating 4.0/5

ahmedibraheem550 20/01/2022 TripAdvisor review

day after day I am seeing Pullman Zamzam is enhanced and turn to be the soul place that you will choose if you will go to Makkah. what make me search for stay there is the great staff they have. once you need a support or have any thing you can find them.

I want the cup

Customer review rating 3.5/5

Ameer Families - 17/01/2022 Confirmed reviews ALL

Hi, the hotel is really nice and the room is well-cleaned and everything went smooth. There was a white small cup that I loved, I want you to give it to me ): I utterly loved it !

Need improvement

Customer review rating 2.5/5

Kgs Families - 15/01/2022 Confirmed reviews ALL

Reservation department at hotel need training, he was very rude with guest. At the time of checkin, he asked me to cancel the booking and make in some other hotel. However the guy at the reception Ali is good, he handled the situation very well. Overall facility is getting old now and housekeeping is very slow to respond.

Well located

Customer review rating 4.0/5

Ahmed A. Families - 15/01/2022 Confirmed reviews ALL

Good hotel, clean, near to Haram, Kind reception staff. However, very crowdy reception against health and safety percautions. It is clean, but not luxury.

Pullman Zamzam

TripAdvisor rating 3.0/5

khchem011 15/01/2022 TripAdvisor review

The Hotel needs upgrade in the room features and significantly improve the response pace.For instance all the plugs doesn't fit with KSA chargers. On the other hand, the room service may takes several trials to get a response. Nevertheless, the food quality and prices is decent and tasty worth to try it.

Distinguished property with prime location and astonishing service

TripAdvisor rating 5.0/5

tmsbs 13/01/2022 TripAdvisor review

The pre check in arrangement was excellent with special praise to Ms. Asmahan who extended productive follow up even during stay. The property enjoys distinguished location and room types that match different guests needs.

a very Good stay

Customer review rating 5.0/5

Ahmed I. Families - 12/01/2022 Confirmed reviews ALL

I booked as usual booked my stay on the nice App for Accor, then asked the Pullman team to support me in my stay as a very loyal guest to Pullman Zamam, and I really appreciate the continuous support they always doing for me and for other guests. I have to mention here Ms. Bashaer Mohamed, she is our hero in each stay in Pullman Zamzam Makkah. she is trying her best in each stay to make it very comfortable. So, big hanks to her and keep this great customer support continue.

nice stay

Customer review rating 4.0/5

Nadeem U. A. M. Families - 11/01/2022 Confirmed reviews ALL

Alhamdulilah well experienced staff with good services.

Nice qaaba view, nice suite

Customer review rating 5.0/5

Ahmed D. Families - 10/01/2022 Confirmed reviews ALL

Nice welcoming, quick admission and hospitality for our one day stay

Good stay

Customer review rating 4.5/5

Kareem H. Families - 10/01/2022 Confirmed reviews ALL

Great experience from Ms. Maha and Mr. Ahmed Elsharif in the reception

Great location but bad Customer service experience

Customer review rating 2.5/5

Riyaz A. Families - 09/01/2022 Confirmed reviews ALL

- Check-In counter had only one executive for reception during night, long queue of guests waiting for check-in with only one counter open. - Rooms service with a very slow response time, made multiple requests for cleaning during afternoon and finally cleaning guy arrived at 6pm - 4 hrs response time. - Room Speakers for azaan not working - even after multiple calls to room service and hotel reception - nobody arrived to fix he issue!! - No clear policy on how to redeem you loyalty points, reception guy did not suggest to use old points and let them expire.

Room Service response time has gone dull with no option of breakfast in your room during these times!!

TripAdvisor rating 3.0/5

Riyaz A 04/01/2022 TripAdvisor review

Room Service response time has gone dull with no option of breakfast in your room during these times!! Requested for Technical Support for fixing the speakers in the room but nobody showed up even after several reminder calls. Check-in took me almost 45 mins in the night with only one person available at reception with huge line of visitors waiting for their turn to come.


Customer review rating 1.0/5

Anonymous Families - 01/01/2022 Confirmed reviews ALL

The room have bad smell also every thing in not working like a room light and in the kitchen the oven. And the cheir was broken

Best hotel in Makkah with excellent Accor costumer service

Customer review rating 5.0/5

Tarek B. Families - 29/12/2021 Confirmed reviews ALL

As usual extremely satisfied from accor guest service departement Especially Mrs Ismahane Bridi

Good stay, nice welcome from quality department Mrs Asmhan

Customer review rating 4.5/5

Ahmed A. I. A. Families - 27/12/2021 Confirmed reviews ALL

What really made it extraordinary was the nice unexpected welcome complement from quality department Mrs Asmhan

A real Customer support needs to improve a lot

Customer review rating 2.0/5

Dr. A. A. Families - 26/12/2021 Confirmed reviews ALL

Not as expected! Check-in was OK, We checked-in at 9 pm on 22nd Dec and asked Check-in staff to open the Sofa-Bed for my son (had a family of 4 adults and 1 kid). Check-in staff confirm it will be done. We came to room at 1 am and it was not done. Called "0" and asked for the same. The man picked the phone was quite root. He simply transfer the call to somewhere where the phone keep ringing and no one pick the phone. We repeat the same exercise 3 time without any luck to talk to some one. Finally asked the operator that we had this conversation with reception upon check-in and he rudely replied "than you go to reception". Once we Checked-in at 9 pm suite was abnormal cold temperature showing 15C. We adjusted all the 3 temperature control and were surprised upon our return at 1 am that the entire suite was still freezing cold, we have to call again "0" to face the same Man, who again replied OK, I will send technician. Called again after 30 minutes to hear the same answer (his tone smell as if he does NOT want even to forward our complain to maintenance). Finally one Technician came at 2 am and simply switched OFF the main A/C switch. This makes us little relaxed to try to sleep for the remaining 2 hrs. This was NOT expected from a 5 star hotel maintenance " either to switch OFF the A/C or except frozen cold".

No housekeeping no service at all

TripAdvisor rating 1.0/5

mrshuma2021 24/12/2021 TripAdvisor review

I called asked for housekeeping and tea coffee teabags but nobody came Very disappointed from the service on first day phone was not working of our room I was calling because my luggage was not sent in room

It was a experience but......

Customer review rating 3.0/5

Muhammad Y. Families - 22/12/2021 Confirmed reviews ALL

Over all my stay in pullman zamzam is ok but Excess form 0 levels to lobby 11th floor it's a painful experience due to life's conditions and i am frequently staying in pullman but this time your housekeeping staff was too bad .. I can't write if i can't get your mail but when you send me mail and ask so in this intention you will upgrade my pullman zamzam. Thanks

Well located

Customer review rating 4.5/5

Nazari-mn A. T. Business - 20/12/2021 Confirmed reviews ALL

Alhamdullilah ,It was a good stay.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in makkah