Pullman ZamZam Makkah Hotel 5 stars

Came with elderly parents. Told room was ready. Had to wait 3-4 hours for beds and blankets despite checking in online. Asked for a wheelchair but they said we cant provide. Rang on the phone for 20 minutes. Only got sorted when I went to the desk. When checking out told the concierge for the bell boy to come at 7am. Came at 7.30am depsite numerous calls. Very disappointed. Wouldn't recommend staying here.

Good hotel and nice price

cooperative staff.

In general our experience has been satisfactory. Good service and friendly helpful staff. For Pullman Zamzam to get a score of 9 or 10, there would have to be some improvement at the check in front desk. As holder of Sukouk, we are entitled to a specific unit number (as per our contract). Every year at check in time , we experience long waiting times (several hours) as the front desk crew clears our set unit. This is despite the fact that check in for Sukouk units are known well in advance (many weeks ahead) and therefore must be kept free for the holders of Sokouk. Nevertheless, A. El sherif at the front office desk was helpful in assisting best he could. We hope that next time we visit, our unit will be kept ready for a smoother experience at check in time.

I feel cooperation and and Satisfaction, I would like to thank Ms Moroj for her cooperation

Generally good

Elevators many some of them not working Carpet in the rooms very old Mattress not comfortable and getting old

Cheapest room if you wish to stay any hotels nearby the Makkah Clock Tower, with easiest access to Al Haram compound with no sweat. Staff are all polite and helpful. The room was average yet clean and comfy. The soundproofing seems bad as the noise from the next room could be easily heard. The main reason for choosing this hotel is the walking minutes to Al Haram yet at the cheapest price!

Mentioned later

Satisfying

Amazing staff and management commited for over all customer satisfaction.

Otel location, room arrangement and customer service was very good.

Cannot fault the staff at all and the location of the hotel was perfect but the rooms need an update. They look very old and worn out with lots of stains on the carpet. The staff act like it’s a 5* hotel but the standards of the room definitely are not

The staff and services were excellent

All well just few things 1. Initially check inn was done in room 1925 the AC of room was not working I got my complaint registered with call centre lady thrice but despite of two hours passed no one came than I visited the reception twice they said the person is coming and is on way but no AC mechanic came third time I came and asked to change my room on which the reception guy was bit reluctant he left the counter and discussed with the other guy on another counter and from the gestures of the other guy I could evaluate that he was also reluctant to give him advise to change the room 2. Than a guy with long hair and glasses wearing Arabic dress a young guy came and he overheard my discussion and immediately changed the room good guy with excellent initiative and respect for customer 3. Rest room service was perfect the guys were too good and punctual 4. Location is perfect, ambiance is good 5. Breakfast is awesome , a fat Bengali or Pakistani guy who makes pancakes on live cooking station has some attitude issue I got my complaint registered with the restaurant manager also regarding him he came on eggs cooking station one day and when I asked for a half fried egg he just picked that egg from the cooking stove and the egg yolk started dripping I said I want an intact egg yolk I couldn’t catch he uttered few word in a very low tone for me like he got annoyed so please look into this 6. Rest all good I have given this candid opinion to you guys because these small things bring an odd name to such an awesome hotel