Pullman ZamZam Makkah 5 stars

Customer review rating (ALL Rating) 4.2/5 1,109 reviews

Hotel extras

  • Moments away from Al Masjid Al Haram, and The Holy Kaaba.

  • Partial Views featuring The Holy Kaaba, Al Masjid Al Haram, Jebel Noor (Hira Cave), etc.

  • Spacious Rooms & Suites.

  • Complimentary Wi-Fi

  • Adjoined with Shopping Arcade featuring a huge variety of International brands.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Spacious & elegant 1,315 ZamZam Pullman Rooms & Suites promise an active spiritual discovery of blessed Makkah Al Mukaramah with partial views over Holy Kaaba, Al Masjid Al Haram, Jebel Noor, etc. Complimentary Wi-Fi keeps you connected with loved ones. The iconic hotel is world-renown for its signature Executives Suites with Ka'ba view, which features abundance of stylish space for families. In-room live audio broadcasts all prayers live from Al Masjid Al Haram.

Hotel location

Pullman ZamZam Makkah

Abraj Al Bait Complex, King Abdel Aziz Endowment
21955 MAKKAH
Saudi Arabia

GPS:21.419314, 39.824662

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi

Take advantage of our Flight + Hotel offers

Discover

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,109 reviews

TripAdvisor Rating  4.0/5  2,624 reviews

Certificate of excellence 2023

Excellent

TripAdvisor rating 5.0/5

Sherpa721143 TripAdvisor review

The présidentiel suit usa formidable. I stay in the suit for a about 10 days. Every thing was good. Emplyees services... The location is the better location in haram. You have to cross the square and you will arrived

Dear Valued Guest, As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman. Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa Sendi Guest Experience

Enjoyed my stay with Pullman ZamZam Makkah

TripAdvisor rating 5.0/5

500talebm TripAdvisor review

I had amazing experience staying with the hotel. the staff are very helpful and assist you immediately. the elevators are enough and many of them, also it is very close to Haram. the view from the room was direct Kaaba view. i would appreciate their support specially the staff who assisted during check in. room service is very fast also

Dear Valued Guest, As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman. Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa Sendi Guest Experience

Disappointed, Dirty and incompetent

TripAdvisor rating 1.0/5

sadatrashid Families - TripAdvisor review

1 rating as standard have dropped , hotel is in need of refurbishing Lifts to the hotel are a joke, some don’t work One occasion doors closed and lift would not move The concierge service is a joke, you have to request luggage be taken out of room and then go to the carp park and provide details of driver coming so they will slow car entry Room are not cleaned unless you chase and meet staff and request in person not response to calls Air con is old and out dated just like the carpets and no adequate wall dockers for three pin charging Toilet are in a poor state , grimy and out dated . Toilet seat was actually wonky Over priced extortionate and breakfast is a joke buffet style waste of money bland food not worth the calories

Dear Valued Guest, As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman. Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa Sendi Guest Experience

Need refurbished and training on staff

TripAdvisor rating 2.0/5

irfan893 Families - TripAdvisor review

It was a terrible experience to go through check-in. I arrived early in the morning, but no one was present to assist me because I was bringing a young child. It's unfortunate that no staff members are available to assist with check-in. At 2:00 PM, I returned to the hotel to check in. Even though there were several employees already at the counter, the counter personnel told me to walk to another counter before telling me to return to the first counter. This was incredibly disappointed. For five nights, I've reserved the Presidential suite for my family. The mirror is dusty, however the room does provide a view of the Kabbah. To guarantee comfort, rooms must be renovated as quickly as feasible. On the first day, a very filling breakfast was served, however on the second, the staff instructed guests to move to a different floor for breakfast. The second day, things at the restaurant were better.

Dear Valued Guest, As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman. Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa Sendi Guest Experience

Good stay

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

I enjoyed staying in pullman My family came with me and felling wonderful and loved pullman so much

Dear Amera M., Al Salam Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, Meanwhile Please don’t hesitate to contact me while reserving for your next stay in order to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah Sincerely, Mustafa Sendi Guest Experience Manger Mu…

In partnership with TripAdvisor

Other web-users rate our hotel

  • 3,486 reviews 9.2/10 Location
  • 4,096 reviews 3.9/10 Room
  • 6,892 reviews 7.4/10 Service
  • 244 reviews 2.4/10 WiFi
  • 1,746 reviews 2/10 Vibe
  • 1,708 reviews 3.3/10 Cleanliness
  • 1,292 reviews 3.1/10 Comfort
  • 1,003 reviews 2.7/10 Amenities

Powered by Trustyou

All our hotels in Makkah