Swissôtel Makkah 5 stars

Customer review rating (ALL Rating) 4.6/5 8,048 reviews

Swissôtel Makkah - Image 1
Swissôtel Makkah - Image 2
Swissôtel Makkah - Image 3
Swissôtel Makkah - Image 4

Description

Hotel extras

  • Reach Masjid Al Haram with one direct elevator from your room to Haram level.

  • Wake up to inspiring views of the Holy Kaaba, Masjid Al Haram, and Makkah.

  • Arrive with ease via Ajyad Street, with direct access to the hotel lobby.

  • Stay in the iconic Clock Towers complex, connected to the shopping mall.

  • Ideal for families, elderly guests, and Umrah travelers seeking easy Haram access.

Our accommodation(s)

Book this hotel
Room 1

Spacious 32 m² room with two single beds, one bathroom, and Holy Kaaba views. Feel close to Masjid Al Haram as you admire the Holy Kaaba throughout your stay, with in-room Haram audio bringing the Adhan and prayers into your room.

  • Views:

    LandmarkView

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Espresso machine
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug
  • Toilet with side and rear grab bars
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Towel bar or rack no higher than 48” above floor provided
  • Handheld shower

Media And Technology

Complementary elements

  • Computer
  • Printer

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • International callsAdditional charge
  • Phone with 2 handsets in roomAdditional charge

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Satellite/cable colour TV
  • TV room service ordering
  • Video games on TV in room
  • 48'/122 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Brand Magazine
  • Cleaning supplement
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Suite Box

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • 32 m² / 344 sq ft
  • Bedding 2 x Single bed(s)
  • Views: LandmarkView

Spacious 32 m² room with three single beds, one bathroom, and Holy Kaaba views. Feel close to Masjid Al Haram as you admire the Holy Kaaba throughout your stay, with in-room Haram audio bringing the Adhan and prayers into your room.

  • Views:

    LandmarkView

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

Single bed(s) x3

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Espresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug
  • Toilet with side and rear grab bars
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Towel bar or rack no higher than 48” above floor provided
  • Handheld shower

Media And Technology

Complementary elements

  • Computer
  • Printer

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • International callsAdditional charge
  • Phone with 2 handsets in roomAdditional charge

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Satellite/cable colour TV
  • TV room service ordering
  • Video games on TV in room
  • 48'/122 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Bedding and towel
  • Blackout curtain
  • Brand Magazine
  • Cleaning supplement
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Suite Box

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop

Spacious 32 m² room with two single beds and one bathroom, ideal for two guests or a small family. Enjoy easy access to Masjid Al Haram and in-room Haram audio to hear the Adhan and prayers during your Umrah stay in Makkah.

  • Views:

    City View

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug
  • Toilet with side and rear grab bars
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Towel bar or rack no higher than 48” above floor provided
  • Handheld shower

Media And Technology

Complementary elements

  • Computer
  • Printer

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • International callsAdditional charge
  • Phone with 2 handsets in roomAdditional charge

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV
  • TV room service ordering
  • Video games on TV in room
  • 48'/122 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Bedding and towel
  • Blackout curtain
  • Brand Magazine
  • Cleaning supplement
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Suite Box

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop

Spacious 32 m² room with one King bed, one bathroom, and partial views of Masjid Al Haram. Includes a work desk with chair, single sofa chair, in-room Haram audio, TV, and high-speed internet, ideal for a comfortable stay in Makkah.

  • Views:

    LandmarkView

Max. number of persons
3
Area
From 32 m² / 344 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Kettle
  • Mini-refrigerator
  • Complementary in room coffee or tea
  • Bottled waterAdditional charge
  • Catering serviceAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug
  • BathrobeAdditional charge
  • Toilet with side and rear grab bars
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Towel bar or rack no higher than 48” above floor provided
  • Handheld shower

Media And Technology

Complementary elements

  • Computer
  • Printer

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • Direct dial telephoneAdditional charge
  • International callsAdditional charge

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • In-house movies
  • Satellite/cable colour TV
  • TV room service ordering
  • 60'/152 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Pillow Menu
  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Cleaning supplement
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Separate closet
  • Shoe polisher
  • Slippers
  • Suite Box

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Welcome tray
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop

Spacious 32 m² room with one King bed, one bathroom, a work desk with chair, and a sofa. Enjoy in-room Haram audio, TV, and high-speed internet, offering a comfortable stay in the heart of Makkah.

  • Views:

    City View

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug
  • Toilet with side and rear grab bars
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Towel bar or rack no higher than 48” above floor provided
  • Handheld shower

Media And Technology

Complementary elements

  • Computer
  • Printer

Internet Facilities

  • High speed internet
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Free local calls
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV
  • TV room service ordering
  • Video games on TV in room
  • 58'/147 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu
  • Rollaway bedAdditional charge

Comfort Features

  • Blackout curtain
  • Brand Magazine
  • Cleaning supplement
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Suite Box

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
  • Rolling seats

Spacious 32 m² room with three single beds and one bathroom, ideal for families or friends. Enjoy easy access to Masjid Al Haram and in-room Haram audio to hear the Adhan and prayers, supporting a smooth Umrah stay in Makkah.

  • Views:

    City View

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

Single bed(s) x3

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug
  • Toilet with side and rear grab bars
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Towel bar or rack no higher than 48” above floor provided
  • Handheld shower

Media And Technology

Complementary elements

  • Computer
  • Printer

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • International callsAdditional charge

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Satellite/cable colour TV
  • TV room service ordering
  • Video games on TV in room
  • 48'/122 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Bedding and towel
  • Blackout curtain
  • Brand Magazine
  • Cleaning supplement
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Suite Box

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop

Spacious 32 m² room with four single beds, one bathroom, a work desk with chair, and an additional chair. In-room Haram audio lets you hear the Adhan and prayers from Masjid Al Haram, creating a peaceful spiritual atmosphere during your Umrah stay.

  • Views:

    City View

Max. number of persons
4
Area
From 32 m² / 344 sq ft

Bedding

Single bed(s) x4

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug
  • Toilet with side and rear grab bars
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Towel bar or rack no higher than 48” above floor provided
  • Handheld shower

Media And Technology

Complementary elements

  • Computer
  • Printer

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • International callsAdditional charge
  • Phone with 2 handsets in roomAdditional charge

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV room service ordering
  • Video games on TV in room
  • 48'/122 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Bedding and towel
  • Blackout curtain
  • Cleaning supplement
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Suite Box

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Office supplies
  • Rolling seats
  • Safe large enough to accommodate a laptop

Spacious 32 m² room with two single beds, one bathroom, and partial views of Masjid Al Haram. Enjoy easy access to the Holy Mosque and in-room Haram audio to hear the Adhan and prayers, supporting a smooth Umrah stay in Makkah.

  • Views:

    LandmarkView

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug
  • Toilet with side and rear grab bars
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Towel bar or rack no higher than 48” above floor provided
  • Handheld shower

Media And Technology

Complementary elements

  • Computer
  • Printer

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • International callsAdditional charge
  • Phone with 2 handsets in roomAdditional charge

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Satellite/cable colour TV
  • TV room service ordering
  • Video games on TV in room
  • 48'/122 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Brand Magazine
  • Cleaning supplement
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Suite Box

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop

The stylishly designed room exudes an air of elegance that charms the most discerning guest. promises to delight both leisure and business guests with warm service Espresso Machine ,Enjoy the luxury of 55' LED/TVs,In Room Haram Audio Size 32sqm View Haram

  • Views:

    LandmarkView

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

Single bed(s) x3

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug
  • Toilet with side and rear grab bars
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Towel bar or rack no higher than 48” above floor provided
  • Handheld shower

Media And Technology

Complementary elements

  • Computer
  • Printer

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • International callsAdditional charge

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Satellite/cable colour TV
  • TV room service ordering
  • Video games on TV in room
  • 48'/122 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Brand Magazine
  • Cleaning supplement
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Suite Box

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Welcome tray
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop

Spacious 32 m² room with four single beds, one bathroom, and partial views of Masjid Al Haram. In-room Haram audio lets you hear the Adhan and prayers from the Holy Mosque, creating a peaceful spiritual atmosphere during your Umrah stay.

  • Views:

    LandmarkView

Max. number of persons
4
Area
From 32 m² / 344 sq ft

Bedding

Single bed(s) x4

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Kettle
  • Mini-refrigerator
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug
  • Toilet with side and rear grab bars
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Towel bar or rack no higher than 48” above floor provided
  • Handheld shower

Media And Technology

Complementary elements

  • Computer
  • Printer

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Satellite/cable colour TV
  • TV room service ordering
  • Video games on TV in room
  • 48'/122 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Bedding and towel
  • Blackout curtain
  • Brand Magazine
  • Cleaning supplement
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Suite Box

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop

Spacious 32 m² room with four single beds, one bathroom, and Holy Kaaba views. In-room Haram audio lets you hear the Adhan and prayers from Masjid Al Haram, bringing the feeling of being close to the Holy Mosque into your stay.

  • Views:

    LandmarkView

Max. number of persons
4
Area
From 32 m² / 344 sq ft

Bedding

Single bed(s) x4

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Espresso machine
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug
  • Toilet with side and rear grab bars
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Towel bar or rack no higher than 48” above floor provided
  • Handheld shower

Media And Technology

Complementary elements

  • Computer
  • Printer

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • International callsAdditional charge

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Satellite/cable colour TV
  • TV room service ordering
  • Video games on TV in room
  • 48'/122 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Bedding and towel
  • Blackout curtain
  • Brand Magazine
  • Cleaning supplement
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Suite Box

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop

Begin a spiritual stay overlooking the Holy Kaaba, where you can pray, reflect, and feel close to Masjid Al Haram. This 32 m² Premier room features one King bed, one bathroom, in-room Haram audio, and views toward Jabal Al Noor.

  • Views:

    LandmarkView

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug
  • Toilet with side and rear grab bars
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Towel bar or rack no higher than 48” above floor provided
  • Handheld shower

Media And Technology

Complementary elements

  • Computer
  • Printer

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • International callsAdditional charge
  • Phone with 2 handsets in roomAdditional charge

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Satellite/cable colour TV
  • TV room service ordering
  • Video games on TV in room
  • 48'/122 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Bedding and towel
  • Blackout curtain
  • Brand Magazine
  • Cleaning supplement
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Suite Box

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop

Let your heart find peace as you admire the Holy Kaaba throughout your stay, with moments of prayer and reflection from your room. This 32 m² Premier room features two single beds, one bathroom, in-room Haram audio, and comfort steps from Masjid Al Haram.

  • Views:

    LandmarkView

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug
  • Toilet with side and rear grab bars
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Towel bar or rack no higher than 48” above floor provided
  • Handheld shower

Media And Technology

Complementary elements

  • Computer
  • Printer

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • International callsAdditional charge
  • Phone with 2 handsets in roomAdditional charge

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Satellite/cable colour TV
  • TV room service ordering
  • Video games on TV in room
  • 48'/122 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Bedding and towel
  • Blackout curtain
  • Brand Magazine
  • Cleaning supplement
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Suite Box

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop

Suite

Junior suite Haram Partial View

Feel Makkah's spirit through panoramic glass with partial Masjid Al Haram views. This 64 m² Junior Suite offers one King bed, two bathrooms, living area with sofa, dining table for four, work desk with rolling chair, Nespresso machine, and Haram audio.

  • Views:

    LandmarkView

Max. number of persons
4
Area
From 64 m² / 688 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Espresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug
  • Toilet with side and rear grab bars
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Towel bar or rack no higher than 48” above floor provided
  • Handheld shower

Media And Technology

Complementary elements

  • Computer
  • Printer

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • International callsAdditional charge
  • Phone with 2 handsets in roomAdditional charge

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Satellite/cable colour TV
  • TV room service ordering
  • Video games on TV in room
  • 50'/127 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Brand Magazine
  • Cleaning supplement
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Suite Box

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop

Suite

Junior Suite King Bed Kaaba View

Experience one of the most inspiring Junior Suites with panoramic views of the Holy Kaaba, Masjid Al Haram, and Jabal Al Noor. This 64 m² suite features one King bed, two bathrooms, living area, dining table, Nespresso machine, and Haram audio.

  • Views:

    LandmarkView

Max. number of persons
4
Area
From 64 m² / 688 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug
  • Toilet with side and rear grab bars
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Towel bar or rack no higher than 48” above floor provided
  • Handheld shower

Media And Technology

Complementary elements

  • Computer
  • Printer

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • International callsAdditional charge
  • Phone with 2 handsets in roomAdditional charge

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Satellite/cable colour TV
  • TV room service ordering
  • Video games on TV in room
  • 50'/127 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Cleaning supplement
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Suite Box

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Breakfast in bedAdditional charge
  • Welcome trayAdditional charge

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop

Suite

Royal Suite Kaaba View

Experience a private spiritual retreat with sweeping Holy Kaaba views, where prayer, reflection, and family moments feel close to Masjid Al Haram. This 323 m² Royal Suite features two bedrooms, two majlis, a prayer room, living and dining areas.

  • Views:

    LandmarkView

  • Most of the accommodation:

    Dining room / area or Additional living room / area or 2 bedrooms

Max. number of persons
6
Area
From 323 m² / 3476 sq ft

Bedding

King size bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug
  • Toilet with side and rear grab bars
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Towel bar or rack no higher than 48” above floor provided
  • Handheld shower

Media And Technology

Complementary elements

  • Computer
  • Printer

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • International callsAdditional charge
  • Phone with 2 handsets in roomAdditional charge

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Satellite/cable colour TV
  • TV room service ordering
  • Video games on TV in room
  • 50'/127 cm screen
  • Flat screen
  • 4K-UHD screen - Ultra-high-definition television
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Bedding and towel
  • Blackout curtain
  • Brand Magazine
  • Cleaning supplement
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Suite Box

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop

Hotel location

Swissôtel Makkah

King Abdul Aziz Endowment, Ajyad Street
0 MAKKAH
Saudi Arabia

GPS:21.418042, 39.825781

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 1,500 rooms
  • 20 rooms for people with reduced mobility
  • 700 connecting rooms
  • 47 floors

Languages spoken at the hotel

  • Arabic
  • English
  • Turkish

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Laundry / Valet Services Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi in the communal areas
  • WiFi at the hotel Additional charge

Air conditioning

Desk equipment available

  • Plugs and converters available on desks
  • Headphones

Check In & Check-out facilities

  • Express check-out

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets not allowed

Catering

2 Restaurants

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Children
  • Buffet Additional charge

Business

2 Meeting rooms

Business Center

  • Self service business center
  • Business center is wheelchair accessible

Family

Services for children

  • Children''s TV Channels
  • On site
  • Indoor parking
  • Public
  • Parking opened 24/7
  • Parking pricing: 250 SAR 250 SAR Per day

  • Parking for a month
  • Parking for a week

Services & equipment

  • Valet parking

Security

  • Well-lit parking
  • Extinguisher
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

Ajwaa Restaurant is an exclusive venue at Swissôtel Makkah for Dimond members and above and Kaaba View Suite guests only, offering refined VIP hospitality. During Ramadan, it becomes a private VIP buffet.

Swiss Go

A Grab & Go Concept, an outlet with speedy service and for guest who wants a quick bites for take away with high-quality fresh products. Offering from variety of oriental sweets, sandwiches, cakes, pastries, bakeries and lights salads.

Bar Type
Bar-Rendez-Vous
Capacity
10
Accessibility
Accessible service

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • Mastercard
  • Visa

Snacks facilities

  • Cold snacks
  • Hot snacks

A Grab & Go Concept, an outlet with speedy service and for guest who wants a quick bites for take away with high-quality fresh products. Offering from variety of oriental sweets, sandwiches, cakes, pastries, bakeries and lights salads.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  8,048 reviews

Customer review rating 4.0/5

Drkausarhussain H. Families - Confirmed reviews ALL

Dear Drkausarhussain, thank you for your positive feedback towards our room cleanliness, room size, breakfast buffet and location, we are always honored to welcome you at Swissotel Makkah, we take your comment about payment process and check-in process into our consideration to improve our services, waiting to serve you again soon.

Customer review rating 5.0/5

Mohammed W. Solo - Confirmed reviews ALL

Dear Mohammed, may Allah accept your good. Thank you for sharing your feedback about room service. We are pleased that our deeds services meet your expectations. We look forward to welcoming you on your next visit.

Customer review rating 5.0/5

Naveed A. Families - Confirmed reviews ALL

Dear Naveed, thank you for taking the time to share your positive feedback about staff services. We will make sure to share your feedback with Mr. Atif personally, to keep up the amazing work. We are waiting to serve again soon.

Customer review rating 5.0/5

Yogi K. Families - Confirmed reviews ALL

Dear Yogi, may Allah accept your good. Thank you for sharing your feedback about room view and room upgrade. We are pleased that our deeds services meet your expectations. We look forward to welcoming you on your next visit.

Customer review rating 5.0/5

Zulekha K. Couples - Confirmed reviews ALL

Dear Zulekha, thank you for taking the time to share your positive feedback about location, breakfast buffet and staff services. We will make sure to share your feedback with Mr. Anas and Mr. Khalid personally, to keep up the amazing work. We are waiting to serve again soon.

Dear Salah, may Allah accept your good deeds. Because your peace of mind is our number one priority, we do appreciate your feedback regarding our room cleanliness and bathroom cleanliness, and we assure you that your opinion has been shared with the relevant department. We look forward to welcoming you again soon, and we promise you a revitalizing escape that allows you to experience the quality of life on your next visit.

Customer review rating 0.5/5

Hendra A. Families - Confirmed reviews ALL

Dear Management, I booked two rooms with Kaaba View for our stay. When we arrived around 12:00, the rooms were not yet available, which was completely understandable. We planned to perform Umrah first and expected that both rooms would be ready by the time we returned. At around 15:30, I was informed that one of the rooms was ready. However, until 16:30, nobody informed us about the second room. I then called (0) to ask whether the second room was ready and whether someone could bring us the key. I was told that they would check. After waiting another 30 minutes without receiving any information, I had to go to the reception myself, even though I was already extremely tired after performing Umrah. On the way, I met someone in the corridor who I believe was a Housekeeping Manager. I asked about the second room, and he told me that the room was ready but that he did not know which room it was. Honestly, I found this very concerning. How can a guest be told that their room is ready when the staff member cannot even identify which room it is? He offered me to wait in the first room, but I declined because it was already around 17:00, while the guaranteed check-in time was 16:00. He explained that the hotel was very busy at that time. I understand that the hotel can be busy, but from a guest’s perspective, this should not affect the basic process of providing the room key once the room is already ready. I would have expected better coordination between the departments. There was also another issue regarding our room arrangements. When I checked in, the receptionist told me that since I had made two separate reservations, we could keep the same rooms throughout our stay. However, on Saturday, when I asked again whether we could remain in the same rooms, I was told that this was not possible and that the new rooms were not ready, meaning I had to return to reception again later. After approximately one hour, I came back to ask again whether we could keep the same rooms. I was then told that this was not possible because the room category was not available. What disappointed me further was that I checked the availability myself and saw that the same room category was actually available on that day. If keeping the same room required a paid upgrade, I would have been perfectly willing to pay for it. However, nobody offered this option or even explained it to me. As an Accor Gold member, I was particularly disappointed with the overall level of service. I stayed at Pullman Madinah immediately before this stay, and despite having two rooms, I was offered an upgrade to suites for both rooms. I understand that room upgrades are always subject to availability and are not something that can be guaranteed. However, in this case, I was not asking for an upgrade or any special treatment. I simply wanted to keep the same rooms for one additional day during my five-day stay. Unfortunately, even this relatively simple request could not be accommodated, and more importantly, I was not offered any alternative solution, such as a paid upgrade, despite the room category appearing to be available. For a five-star hotel, I expected a much smoother and more personalized experience, particularly as a Gold member. The issue was not about expecting complimentary benefits; it was about communication, consistency, flexibility, and finding a reasonable solution for the guest. Overall, the biggest disappointment was not simply that the rooms were unavailable or that I could not keep the same rooms. I understand that hotels can be busy and that availability can change. The disappointing part was the lack of communication, inconsistent information from different staff members, and the lack of ownership in resolving the situation.

Dear Hendra, may Allah accept your good deeds. Because your peace of mind is our number one priority, we do appreciate your feedback regarding our check-in process, staff services and room upgrade, and we assure you that your opinion has been shared with the relevant department. We look forward to welcoming you again soon, and we promise you a revitalizing escape that allows you to experience the quality of life on your next visit.

Customer review rating 5.0/5

Nadeem S. Families - Confirmed reviews ALL

Customer service & treatment

Dear Nadeem, thank you for your kind feedback. We are thrilled to have you at Swissotel Makkah. We are waiting to serve you again soon.

Customer review rating 5.0/5

Ahmed A. E. Families - Confirmed reviews ALL

Very, very good service nice employee God bless you all

Dear Ahmed, may Allah accept your good. Thank you for sharing your feedback about our staff and services. We are pleased that our deeds services meet your expectations. We look forward to welcoming you on your next visit.

Customer review rating 5.0/5

Mohmed M. L. Couples - Confirmed reviews ALL

Very good customer service and helpful staff

Dear Mohmed, thank you for your positive feedback towards our staff services and location that directly faces the holy Kaaba. We are always honored to welcome you to Swissotel Makkah. Waiting to serve you again on your next visit soon.

Customer review rating 5.0/5

Abdel-nasser A. Families - Confirmed reviews ALL

It was great and i hope to do it again

Dear Abdelnasser, we’re glad that you were able to enjoy some quality time and had a Swiss Vitality experience during your stay at Swissotel Makkah. It has been a pleasure to serve you. We look forward to welcoming you again soon.

Customer review rating 3.5/5

Fozan Q. Families - Confirmed reviews ALL

It was ok

Dear guest, thank you for your feedback towards our location and staff service. We will make sure to share your feedback with Mr. Zahid personally, to keep up the amazing work, we are always honored to welcome you at Swissotel Makkah, we take your comment about room prices into our consideration to improve our services, waiting to serve you again soon.

Customer review rating 5.0/5

Rana A. Families - Confirmed reviews ALL

This is my 4th experience with you, and definitely wouldn’t be the last.

Dear Rana, thank you for your positive feedback towards our location that directly faces the holy Kaaba, room view, staff service, amenities, reservation process and variety of buffet. We are always honored to welcome you to Swissotel Makkah. Waiting to serve you again on your next visit soon.

Customer review rating 5.0/5

Mounir S. Families - Confirmed reviews ALL

The staff at the reception were very friendly and helpful

Dear Mounir, may Allah accept your good. Thank you for sharing your feedback about staff service. We are pleased that our deeds services meet your expectations. We look forward to welcoming you on your next visit.

Customer review rating 2.0/5

Zena B. Families - Confirmed reviews ALL

The room had a very bad Smell Toilets smell urine Towels smell bad And worse to worse the pillows had a very very bad smell

Dear Zena, may Allah accept your good deeds. Because your peace of mind is our number one priority, we do appreciate your feedback regarding our room cleanliness, bathroom cleanliness and room amenities, and we assure you that your opinion has been shared with the relevant department. We look forward to welcoming you again soon, and we promise you a revitalizing escape that allows you to experience the quality of life on your next visit.

Customer review rating 4.5/5

Aisha A. Families - Confirmed reviews ALL

Very warm and comfortable space

Dear Aisha, thank you for your review as it helps us to maintain an excellent standard of service for our guests and always improves. We look forward to welcoming you soon with a promise of a Swiss Vitality experience that will let you experience a quality of life.

Customer review rating 4.5/5

Fahim K. Families - Confirmed reviews ALL

Very good

Dear Fahim, thank you for your kind feedback. We are thrilled to have you at Swissotel Makkah. We are waiting to serve you again soon.

Customer review rating 5.0/5

Manar M. Friends - Confirmed reviews ALL

It one of the best stays I ever experienced

Dear Manar, may Allah accept your good. Thank you for sharing your feedback about location, staff and hotel cleanliness. We are pleased that our deeds services meet your expectations. We look forward to welcoming you on your next visit.

Customer review rating 0.5/5

Omer A. Families - Confirmed reviews ALL

I was not happy with the attitude and the way I was treated during my stay\. I have a Gold Membership, and I was surprised that it was not recognized because I had booked the room through an external website\. This was my first experience with this situation, and I was disappointed with how it was handled\. I expected a more welcoming and professional approach, especially as a Gold Member\.

Dear Omer, We take all reviews seriously to constantly improve our services. Your comments about loyalty program, room amenities, and reservation process have been forwarded to the concerned department as your comfort is our top priority. We would like to assure you that your concerns have been sent immediately to the relevant department, and you will be contacted shortly to investigate this further.

Customer review rating 2.0/5

Syed S. Families - Confirmed reviews ALL

Neat and clean well connected with Haram but toooo noisy rooms ACs noise was horrible.

Dear Syed, thank you for your positive feedback towards our room cleanliness and location, we are always honored to welcome you at Swissotel Makkah, we take your comment about air conditioner nosie into our consideration to improve our services, waiting to serve you again soon.

Customer review rating 5.0/5

Zulaikha K. Friends - Confirmed reviews ALL

Its well located and we had a comfortable stay!

Dear Guest, thank you for your positive feedback towards our location that directly faces the holy Kaaba. We are always honored to welcome you to Swissotel Makkah. Waiting to serve you again on your next visit soon.

Customer review rating 4.5/5

Kinza R. Couples - Confirmed reviews ALL

Excellent experience bathrooms were on the small side but it was okay. The only issue we had was the shower flooding. The water wasn’t going down the drain fast enough it would pause and was stressful as I couldn’t have a long shower.

Dear Guest, thank you for your feedback towards our location, we are always honored to welcome you at Swissotel Makkah, we take your comment about bathroom size and maintenance into our consideration to improve our services, waiting to serve you again soon.

Customer review rating 5.0/5

Sounia N. Solo - Confirmed reviews ALL

Best experience

Dear Sounia, thank you for your positive feedback towards our location that directly faces the holy Kaaba. We are always honored to welcome you to Swissotel Makkah. Waiting to serve you again on your next visit soon.

Customer review rating 5.0/5

Rizwan A. Couples - Confirmed reviews ALL

Welcoming atmosphere, friendly staff, easy access to the Haramshariff, good quality breakfast

Dear Rizwan, thank you for your positive feedback towards our location that directly faces the holy Kaaba, staff service and quality of breakfast buffet. We are always honored to welcome you to Swissotel Makkah. Waiting to serve you again on your next visit soon.

Customer review rating 4.5/5

Myitzu C. Families - Confirmed reviews ALL

Very close to the Haram. Clean and friendly staff.

Dear Myitzu, thank you for your positive feedback towards our hotel cleanliness, staff services and location that directly faces the holy Kaaba. We are always honored to welcome you to Swissotel Makkah. Waiting to serve you again on your next visit soon.

Other web-users rate our hotel

  • 4,056 reviews 9.5/10 Location
  • 6,957 reviews 8.6/10 Room
  • 11,174 reviews 9.5/10 Service
  • 101 reviews 5.6/10 WiFi
  • 3,746 reviews 9.1/10 Cleanliness
  • 2,365 reviews 8.3/10 Breakfast
  • 14 reviews 2.5/10 Wellness Area

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