Swissôtel Makkah 5 stars

Customer review rating (ALL Rating) 4.5/5 6,853 reviews

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Swissôtel Makkah - Image 1
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King Abdul Aziz Endowment, Ajyad Street, 0 MAKKAH, Saudi Arabia

Description

Hotel extras

  • Free WiFi

  • limited available parking slots

  • Easy access to Holy Haram

  • Easy access to Abraj mall

  • 24 hours room service

Our accommodation(s)

Hotel location

Swissôtel Makkah

King Abdul Aziz Endowment, Ajyad Street
0 MAKKAH
Saudi Arabia

GPS:21.418042, 39.825781

Telephone
Fax +966 12 571 8111

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

AL RUWAD RESTAURANT

Serving an international buffet for the 3 meal periods with famous cuisine from around the world from Mediterranean to Indian, Chinese, South East Asian and Continental cuisines and not forgetting the local Arab cuisine too.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  6,853 reviews

TripAdvisor Rating  4.3/5  3,892 reviews

Certificate of excellence 2025

Customers treated as mere 'products'

TripAdvisor rating 3.0/5

Nadamjac TripAdvisor review

It was our 5th and last visit to this hotel! We arrived at around 8pm for check in and did not feel warmly welcomed despite being loyal customers with a platinum Accor member status! The response of the guest relations staff, Nouf when we asked for a possible upgrade really put us off. She was like arguing being rude and showing attitude and made us waste time! Finally we checked it our kaaba view room( which is one of the most expensive rooms in the hotel which we always book) and never get any upgrade or any other previledge besides what we pay for be it as a Gold member on previous stays or as a platinum member this time. When we spoke to the Duty manager, Abdul Wahid the attitude was similar : ' we have lots of platinum members at this hotel' he claimed -like no customer is special here!!!. Indeed customers are treated as 'products' at this hotel and one only gets what one pays for. This time I was even dissappointed by the quality of the food for breakfast and the breakfast atmosphere like a 'fish market' so noisy and messy not at all a 5 star feel!. We will definitely go for Fairmont or Swiss Al makkam on our next visit and i'm sure they cannot be worse on customer valuation than our experience with Swissotel. Swissotel please give some training on hospitality and customer valuation to your check in staff and specially guest relation employee and duty manager!

Very poor customer valuation.

TripAdvisor rating 3.0/5

ANOSIJ TripAdvisor review

We checked in for 2 nights having booked a kaaba view room( one of the most expensive rooms!) We arrived at 8pm at the hotel and the check in staff was hardly welcoming merely doing their job! As platinum accor members we had at least expected a loyalty valuation,but nothing. We asked for an upgrade , but got the usual ' no availability' and the rudeness and attitude of the staffNouf who is supposed to be a guest relations person really put us off and even afterwards when we addressed the duty manager, Abdul Waheed he seemed the least concerned and mentioned that they have so many platinum members at their hotel!!. Any way to cut short, at this hotel customers are treated as mere 'products' . I think you are working in the wrong field as you have no notion of hospitality let alone customer valuation. It was our 5th visit to this hotel and will be our last! The breakfast is also like a 'fish market' with lots of food but poor in quality not gastronomic at all for a 5 star! Accor has many other options like Fairmont or even Swiss Al-makkam which i'm sure cannot be worse than here on customer valuation.

Customer review rating 4.5/5

A. A. Couples - Confirmed reviews ALL

We really enjoyed staying in this very nice hotel.Specifically nice view of Kaba from my room.

Dear a., may Allah accept your good deeds. Thank you for sharing your feedback about our location, hotel cleanliness, room view and staff, we are pleased that our services meet your expectations. We look forward to welcoming you again on your next visit.

Customer review rating 4.5/5

Auliya R. Solo - Confirmed reviews ALL

Returning to the hotel for the fifth time this year, the experience was once again amazing and memorable. Check-in was fast, the room was clean and comfortable. The people were friendly and helpful. During my recent visit, I noticed that I didn't get my usual welcome amenities in the room. It turned out that the DND sign on the door was malfunctioning, thus the staff were unable to enter my room to honour the sign. Fortunately, Mr Mohammed from Guest Relations helped to get everything right. The guest service operator was really helpful and swift in addressing my request. I truly appreciate the care and service at this hotel.

Dear Auliya, thank you for your positive feedback towards our check-in process, room cleanliness and staff, we’ll make sure to share your positive feedback with Mr. Mohammed. we are always honored to welcome you at Swissotel Makkah, we take your comment about room amenities into our consideration to improve our services, waiting to serve you again soon.

Customer review rating 4.5/5

Mohamed Y. Families - Confirmed reviews ALL

I stayed at Swissôtel Makkah during my Umrah trip and was very satisfied with the experience. The hotel is directly connected to the Haram complex, which made going to prayers easy even at peak times. My room was clean, comfortable, and the Haram view was beautiful and motivating for worship. Staff at reception and housekeeping were polite and helpful, check-in and check-out were smooth, and overall service felt organised despite the crowd. I would happily stay here again and recommend it to anyone coming for Umrah or Hajj.

Dear Mohamed, may Allah accept your good deeds. Thank you for sharing your feedback about location, room view, room cleanliness, staff, check-in process and check-out process, we are pleased that our services meet your expectations. We look forward to welcoming you again on your next visit.

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Other web-users rate our hotel

  • 3,912 reviews 9.5/10 Location
  • 6,992 reviews 8.4/10 Room
  • 10,229 reviews 9.3/10 Service
  • 116 reviews 4.7/10 WiFi
  • 3,668 reviews 9.1/10 Cleanliness
  • 2,268 reviews 8.7/10 Breakfast
  • 14 reviews 3.3/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.