Swissôtel Makkah 5 stars

Customer review rating 4.3/5 4,382 reviews
Swissôtel Makkah
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Hotel extras

Located in close proximity to the holy Masjid Al Haraam-overlooking the Kaaba and the Grand Mosque with embodiment of contemporary design - uncluttered-understand and modern-with intuitive-charming and warm service

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet AccessPaying
  • Parking
  • 100% non-smoking hotel
  • Air conditioned
Catering
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 1 meeting room(s)
  • Conventions hotel
Information message

Ramadan check in time: 18:00.

Hotel location

Swissôtel Makkah

King Abdul Aziz Endowment
Ajyad Street

makkah
saudi arabia

Tel: +96612 5718000

Fax: (+966)12 5718111

Contact email

Check-in from 16h00

Check out up to 12h00

  • MASJID AL HARAM :   Ajyad Street Masjid Al Haram

  • By plane

    KING ABDULAZIZ INTL AIRPORT At 100km / 62 miles

GPS :21.418042, 39.825781

Our accommodations

Classic Room - The spacious and stylishly-designed Classic Room exudes an air of elegance and tranquillity that charms the most discerning guest. Our Classic Room promises to delight both leisure and business guests with a melange of amenities and warm service.

Classic Room King Kaaba

  • Max. number of persons: 2
  • Area: From 32

Classic Room Twin Kaaba

  • Max. number of persons: 3
  • Area: From 32

Classic Room Triple Kaaba

  • Max. number of persons: 3
  • Area: From 32

Classic Room Twin City

  • Max. number of persons: 3
  • Area: From 32

Classic Room King Haram

  • Max. number of persons: 2
  • Area: From 32

Junior Suite Haram

  • Max. number of persons: 4
  • Area: From 64

Junior Suite Kaaba

  • Max. number of persons: 4
  • Area: From 64

Classic Room King Bed City

  • Max. number of persons: 2
  • Area: From 32

Classic Room Triple City

  • Max. number of persons: 3
  • Area: From 32

Classic Room Quad Bed City View

  • Max. number of persons: 4
  • Area: From 32

Classic Room Twin Haram

  • Max. number of persons: 2
  • Area: From 32

Classic Room Triple Haram

  • Max. number of persons: 3
  • Area: From 32

Classic Room Quad Bed Haram View

  • Max. number of persons: 4
  • Area: From 32

Classic Room Quad Bed Kaaba View

  • Max. number of persons: 4
  • Area: From 32

Premier Room King Bed Kaaba View

  • Max. number of persons: 3
  • Area: From 32

Premier Room Twin Beds Kaaba View

  • Max. number of persons: 3
  • Area: From 32

Junior Suite City

  • Max. number of persons: 4
  • Area: From 64
  • Views: City side *

* Subject to availability

Our restaurants and bars

AL RUWAD RESTAURANT

Type of cuisine: International

Serving an International buffet for the 3 meal periods with famous cuisine from around the world from Mediterranean to Indian, Chinese, South East Asian and Continental cuisine and not forgetting the local Arab cuisine too.

Lunch

13:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AL RUWAD TEA LOUNGE

Photo non contractuelle / Strictly non binding

Al-Ruwad Tea Lounge exudes a mix of elegance and tranquility. On offer is an exclusive selection of tea and coffee, complimenting the delicately fashioned fresh sandwiches and pastries.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 32

  • Maximum capacity: 14 people

Find out more

Our guest reviews for
Swissôtel Makkah

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,382 reviews

Great stay

Customer review rating 4.3/5

Mohamed Families - 09/01/2020 Confirmed reviews ALL

Wonderful stay special thanks to front office team will come back in Ramadan inn Chaa Allah

Dear Mohamed W., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Enjoyed staying in swiss

Customer review rating 4.3/5

Zainab A. Families - 08/01/2020 Confirmed reviews ALL

Really appreciated the welcoming and treating as VIP ... welcoming compelmenrty and room view .. fast easy access to al haram ... always booked this hotel

Dear Zainab A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

good hotel great locatiom

Customer review rating 4.3/5

Muhammad I. Couples - 06/01/2020 Confirmed reviews ALL

overall its a good hotel, need to improve on the front office hospitality & also for the accor member desk which often empty. the FO need to familiarized with accor application. However the duty in manager is kinda helpfull

Dear Muhammad I., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Room Service is well organised

Customer review rating 4.3/5

Iwan A. Couples - 02/01/2020 Confirmed reviews ALL

The room service is well organized, directed by qualified personnel from Indonesia and Bangladesh. They are very keen to keep the room clean and quick action. But please provide power plug male electrical connectors that fit into female electrical sockets from our mobile device for Samsung, I-phone and etc.

Dear Iwan Setiawan A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Late chick in

Customer review rating 4.3/5

Nayaf A. Families - 01/01/2020 Confirmed reviews ALL

System not working Late chick in Rooms not ready up to 21:00

Dear Nayaf a., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 4.3/5

Raed A. Families - 01/01/2020 Confirmed reviews ALL

some employee not helpful

Dear Raeed A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Best stay property with neither free parking nor a valet service

Customer review rating 4.3/5

Ahmad J. Solo - 30/12/2019 Confirmed reviews ALL

Excellent property and services, except that there was no free parking nor valet service while we came for prayer and worship that we have no time to run after parking lot outside the holy area. I had to pay additional amount for the parking lot while I also had to park the car my self which took long time from the time I spared for doing omra and prayer. Also I was confused between the 2 swissotel hotels in same location with different suffix that I went for the 1st one (car was parked at the entrance with threat to be taken by police) go to higher floors reception that I discovered there that it's not the one I reserved in. So I had to go back again drive to another location and park in the middle of the street and do the same exercise again. If you insist on having the parking paid then you should spare valet service for your guests and try to change one of your 2 same name hotels to help guests distinguish between them easily. Other than that room was excellent, food and other stuff and staff were excellent as well.

Dear Ahmad J., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

My experience at Swissotel was amazing

Customer review rating 4.3/5

Tajudeen O. Families - 30/12/2019 Confirmed reviews ALL

My experience was fantastic and the staffs were excellent.

Dear Tajudeen O., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mohammed S.

Customer review rating 4.3/5

Mohammed S. Families - 28/12/2019 Confirmed reviews ALL

The reception staff Zyad,was extremely supportive and went a step ahead to make our checkin process easy.The housekeeping guy for our floor was even so professional and did his job with utmost honesty. The overall ambience was awesome.

Dear Mohammed S., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Average

Customer review rating 4.3/5

Ibrahim A. Families - 26/12/2019 Confirmed reviews ALL

The cleaning and maintenance Of rooms should be highly improved. Although there's a lot of crowd, staff reception and guidance should also be improved. In the end, breakfast was excellent.

Dear Ibrahim A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Acceptable

Customer review rating 4.3/5

Qaysar A. Friends - 25/12/2019 Confirmed reviews ALL

The stay was ok but the breakfast was cumbersome and boring with it being Groundhog Day everyday with the same breakfast on a repeat.. no change in the menu... I feel sorry for the people who booked full board to be eating the same meal everyday.

Dear Qaysar A., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

It was very satisfying

Customer review rating 4.3/5

Ijaz Families - 22/12/2019 Confirmed reviews ALL

Reception service was slow however room service was excellent. Also breakfast was very appetizing, however extremely disappointed that the Suhoor is not available despite breakfast being included in my package.

Dear Ijaz A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great location and hospitality

Customer review rating 4.3/5

Khairiah F. A. Families - 21/12/2019 Confirmed reviews ALL

The location is great. The Kabaa view was amazing. Very comfortable room. WiFi was good. The best thing was the hospitality ( they got us Arabic coffee, dates, fruit and desserts) after check in. The timing was great because we were fasting and needed a pick me up until after prayer. The only thing that needs improvement is the check in and check out process, it is very slow and the staff needs more training.

Dear Khairiah A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.3/5

Hanan K. A. Families - 21/12/2019 Confirmed reviews ALL

The room was very good with a clear view over Kaaba. Overall the stay was relaxing

Dear Hanan Kamal A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Amazing hotel!

Customer review rating 4.3/5

Faridah Families - 21/12/2019 Confirmed reviews ALL

Breakfast was SO good! Services were prompt! People at the Reception counter, Housekeeping etc were v obliging n polite. LoVe staying here. It was my third time here. Dont mind staying here again.

Dear Faridah A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Disappointed

Customer review rating 4.3/5

Mohamed J. A. Y. Families - 20/12/2019 Confirmed reviews ALL

Very disappointed with level of service. Suppose to check in at 4pm and i expect the room to be ready by 4pm. Waited till 5.50pm. Reception staff especially Arabs are inefficient. Arabs at reception gives priority to their own people (Arabs) worst experience ever. Will not stay in this hotel again

Dear Mohamed Jaleel A y., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Excellent room, excellent location, but front desk service can be improved.

Customer review rating 4.3/5

Arief Families - 20/12/2019 Confirmed reviews ALL

Checked in a bit early and told the room was not ready, but this is ok. Paid upon checkin, and was informed that the invoice would be given upon checkout. Checkout, the gentleman in front desk said he would give me the invoice. Waited 10 minutes and he said something wrong with the printer. He told me to go to the other officer. Went there, he said wait. Again almost 10 minutes waited and he said the same thing printer is broken. I asked if it could be emailed. He went to his colleague who then said no problem. Waited for 5 minutes refreshing my inbox. Not received. Until he said it is sent and asked me “not to worry”. I left because I had a driver waiting. Until this day i did not receive the invoice. The invoice does not matter of course, but being ping-pong-ed around and promised to have invoiced given, but did not, was a little disappointing. Other than that, it was a good stay, very good housekeeping staff very friendly and helpful.

Dear Arief P., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good

Customer review rating 4.3/5

Ashraf R. Families - 20/12/2019 Confirmed reviews ALL

Good

Dear Ashraf Ahmed R., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Wonderful

Customer review rating 4.3/5

Anonymous Families - 16/12/2019 Confirmed reviews ALL

Very nice staff, excellent manager

Dear Nasser A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Amazing

Customer review rating 4.3/5

Ahsan S. Solo - 15/12/2019 Confirmed reviews ALL

Great Service, courteous staff and room was the best with the amazing view

Dear Ahsan S., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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