Swissôtel Makkah 5 stars

some employee not helpful

Excellent property and services, except that there was no free parking nor valet service while we came for prayer and worship that we have no time to run after parking lot outside the holy area. I had to pay additional amount for the parking lot while I also had to park the car my self which took long time from the time I spared for doing omra and prayer. Also I was confused between the 2 swissotel hotels in same location with different suffix that I went for the 1st one (car was parked at the entrance with threat to be taken by police) go to higher floors reception that I discovered there that it's not the one I reserved in. So I had to go back again drive to another location and park in the middle of the street and do the same exercise again. If you insist on having the parking paid then you should spare valet service for your guests and try to change one of your 2 same name hotels to help guests distinguish between them easily. Other than that room was excellent, food and other stuff and staff were excellent as well.

My experience was fantastic and the staffs were excellent.

The reception staff Zyad,was extremely supportive and went a step ahead to make our checkin process easy.The housekeeping guy for our floor was even so professional and did his job with utmost honesty. The overall ambience was awesome.

The cleaning and maintenance Of rooms should be highly improved. Although there's a lot of crowd, staff reception and guidance should also be improved. In the end, breakfast was excellent.

The stay was ok but the breakfast was cumbersome and boring with it being Groundhog Day everyday with the same breakfast on a repeat.. no change in the menu... I feel sorry for the people who booked full board to be eating the same meal everyday.

Reception service was slow however room service was excellent. Also breakfast was very appetizing, however extremely disappointed that the Suhoor is not available despite breakfast being included in my package.

The location is great. The Kabaa view was amazing. Very comfortable room. WiFi was good. The best thing was the hospitality ( they got us Arabic coffee, dates, fruit and desserts) after check in. The timing was great because we were fasting and needed a pick me up until after prayer. The only thing that needs improvement is the check in and check out process, it is very slow and the staff needs more training.

The room was very good with a clear view over Kaaba. Overall the stay was relaxing

Breakfast was SO good! Services were prompt! People at the Reception counter, Housekeeping etc were v obliging n polite. LoVe staying here. It was my third time here. Dont mind staying here again.

Very disappointed with level of service. Suppose to check in at 4pm and i expect the room to be ready by 4pm. Waited till 5.50pm. Reception staff especially Arabs are inefficient. Arabs at reception gives priority to their own people (Arabs) worst experience ever. Will not stay in this hotel again

Checked in a bit early and told the room was not ready, but this is ok. Paid upon checkin, and was informed that the invoice would be given upon checkout. Checkout, the gentleman in front desk said he would give me the invoice. Waited 10 minutes and he said something wrong with the printer. He told me to go to the other officer. Went there, he said wait. Again almost 10 minutes waited and he said the same thing printer is broken. I asked if it could be emailed. He went to his colleague who then said no problem. Waited for 5 minutes refreshing my inbox. Not received. Until he said it is sent and asked me “not to worry”. I left because I had a driver waiting. Until this day i did not receive the invoice. The invoice does not matter of course, but being ping-pong-ed around and promised to have invoiced given, but did not, was a little disappointing. Other than that, it was a good stay, very good housekeeping staff very friendly and helpful.

Good

Very nice staff, excellent manager

Great Service, courteous staff and room was the best with the amazing view