Swissôtel Makkah

Swissôtel Makkah 5 stars

Customer review rating (ALL Rating) 4.5/5 1,059 reviews

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Description

Hotel extras

  • Free WiFi

  • limited available parking slots

  • Easy access to Holy Haram

  • Easy access to Abraj mall

  • 24 hours room service

ALLSAFE approved hotel

Hotel location

Swissôtel Makkah

King Abdul Aziz Endowment, Ajyad Street
MAKKAH
Saudi Arabia

  • MASJID AL HARAM:  Ajyad Street Masjid Al Haram

  • By plane

    KING ABDULAZIZ INTL AIRPORT At 100km / 62 miles

GPS:21.418042, 39.825781

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

AL RUWAD RESTAURANT Non contractual photo

Serving an International buffet for the 3 meal periods with famous cuisine from around the world from Mediterranean to Indian, Chinese, South East Asian and Continental cuisine and not forgetting the local Arab cuisine too.

Our accommodation(s)

Classic Room - The spacious and stylishly-designed Classic Room exudes an air of elegance and tranquillity that charms the most discerning guest. Our Classic Room promises to delight both leisure and business guests with a melange of amenities and warm service.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,059 reviews

TripAdvisor Rating  4.0/5  2,646 reviews

Well located

Customer review rating 4.0/5

Salim W. Couples - Confirmed reviews ALL

It was a short stay but everything was fine and entire Swissotel team is very friendly and professional.

Dear Salim, Thank you for your positive feedback towards our location that faces the holy Kaaba;We thank you for expressing your opinion and we are glad that our services have got your satisfaction we are always honored to welcome you at Swissotel Makkah, waiting to serve you again on your next visit soon.

Location,restaurant, rooms, staff. You dont need to use more than one elevator to reach your room

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Perfect

Dear Mohammed, Thank you for your positive feedback towards our location that faces the holy Kaaba; we are always honored to welcome you at Swissotel Makkah, , we will share your opinion with the staff personally. We look forward to serving you soon and we promise to provide you with better services during your next visit waiting to serve you again on your next visit soon.

Good stay and service

Customer review rating 5.0/5

Shaikha Families - Confirmed reviews ALL

The people in the operator line were so helpful The hotel is quite and clean

Dear Shaikha, we thank you for your opinion and we are pleased that our services have met your satisfaction, we will share your opinion with the staff personally. We look forward to serving you soon and we promise to provide you with better services during your next visit

Could do better

Customer review rating 3.0/5

Ad Couples - Confirmed reviews ALL

The staff is very helpful and gave me a room with view on Kaaba however there are elements that need to improve: 1- for Parking, you have to first to check in physically in the reception to receive a receipt to go back and park your car in hotel's parking. Very painful. 2- the room was smelling cigarettes and instead of having a king bed, we got 2 separted beds despite clarity in the booking

Dear Adil, Thank you for your review. We’re sorry that our service didn’t meet your expectations. We’ll take your comment into consideration and forward it immediately to the concerned department as we’re always working on developing our services. We would be glad if you sent us your contact number and email in a private message to communicate with you. Looking forward to serving you again

Second Home in Mecca

Customer review rating 5.0/5

Hamad A. B. Friends - Confirmed reviews ALL

Amazing welcoming and greeting from Mr. Anas and Rakan. Fastest check In and very clean Room as well as very tasty breakfast buffet. The hotel management should improve and ease the access of elevators to the floors of the guests, as we miss the prayer because of that.

Dear Hamad, we thank you for your opinion and we are pleased that our services have met your satisfaction, we will share your opinion with the staff personally. and we will make sure to send your complaint to the relevant departments, we would also like to inform you that we provide you with 24 elevators dedicated only to your comfort and safety We look forward to serving you soon and we promise to provide you with better services during your next visit

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