Swissôtel Makkah 5 stars

Customer review rating (ALL Rating) 4.5/5 7,242 reviews

Best price
guarantee
Swissôtel Makkah - Image 1
Swissôtel Makkah - Image 2
Swissôtel Makkah - Image 3
Swissôtel Makkah - Image 4
King Abdul Aziz Endowment, Ajyad Street, 0 MAKKAH, Saudi Arabia

Description

Hotel extras

  • Free WiFi

  • limited available parking slots

  • Easy access to Holy Haram

  • Easy access to Abraj mall

  • 24 hours room service

Our accommodation(s)

Hotel location

Swissôtel Makkah

King Abdul Aziz Endowment, Ajyad Street
0 MAKKAH
Saudi Arabia

GPS:21.418042, 39.825781

Telephone
Fax +966 12 571 8111

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  7,242 reviews

Customer review rating 5.0/5

Hursit F. Friends - Confirmed reviews ALL

Our stay was wonderful in every way. The hotel staff and facilities were excellent.

Dear Guest, thank you for your positive feedback towards our location that directly faces the holy Kaaba. We are beyond happy with your positive feedback about staff service, hotel facilities, room cleanliness and glad that our Swiss service has met your satisfaction. We are waiting to serve you again soon.

Customer review rating 4.0/5

Hazrul A. B. M. R. Couples - Confirmed reviews ALL

Very very good facilities but the hotel restaurant is too crowded and too far from elevator... The prayer room also too far from elevator

Dear Guest, thank you for your positive feedback towards our hotel facilites, we are always honored to welcome you at Swissotel Makkah, we take your comment about prayer room and restaurant crowdedness into our consideration to improve our services, waiting to serve you again soon.

Customer review rating 5.0/5

Amilia A. B. A. Couples - Confirmed reviews ALL

Your staff were friendly and very helpful

Dear Amilia, we are delighted you took the time to thank our staff members and share your experience at Swissotel Makkah. We’ll make sure to share your positive with Mr. Rubaidah. We waiting are to serve you again soon.

Customer review rating 4.5/5

Maria C. Solo - Confirmed reviews ALL

My recent stay at Swissôtel Makkah for three days and two nights was truly memorable, and I would like to express my sincere appreciation to the entire team. From the moment I arrived, I was greeted with genuine warmth, kindness, and smiles that made me feel less like a guest and more like a friend returning after a long absence. That sense of hospitality made all the difference and set the tone for a wonderful stay. A special thank you goes to Sara at reception, whose professionalism and kindness were exceptional. She graciously accommodated an early check-in and, upon my request, arranged a room with a breathtaking view of the Holy Kaaba. Her warm demeanor and attentiveness made me feel immediately welcomed and cared for. The concierge team was equally helpful, assisting with my luggage and taking the time to explain the hotel's facilities and amenities. One of the team members kindly advised me to perform my Umrah immediately after prayer, and following that recommendation turned out to be one of the best decisions of my trip. I am truly grateful for such thoughtful guidance. Breakfast was another highlight of the stay. The variety was extensive, with options from numerous cuisines, and the restaurant staff were consistently attentive, welcoming, and kind. As constructive feedback, my bathroom appeared to be adapted for guests with reduced mobility, meaning there was no traditional enclosed shower. While this was manageable, guests with specific preferences may wish to inquire in advance. In addition, I would strongly encourage the hotel to consider improving the soundproofing of the rooms. The walls transmit sound quite easily, and despite spending much of my time outside, I was often able to hear conversations and even intimate moments from neighboring rooms. This somewhat affected the sense of tranquility and privacy that many guests seek, particularly in Makkah, where one hopes to enjoy a peaceful and spiritually uplifting atmosphere. Enhancing the acoustic insulation would undoubtedly elevate the comfort and privacy of all guests. Overall, my stay at Swissôtel Makkah was excellent. The outstanding hospitality, thoughtful service, prime location, and remarkable views made for a truly special experience. I would gladly return and would not hesitate to recommend the hotel to my family and friends.

Dear Maria, thank you for taking the time to share your positive feedback. We will make sure to share your feedback with Ms. Sara personally, to keep up the amazing work. Please note that your opinion has been shared with the relevant department. And we strive to provide great service for our guests. We are waiting to serve again soon.

Customer review rating 3.5/5

Juned M. Couples - Confirmed reviews ALL

Upon extending my stay i was told at the front desk that dinner was provided. When entrring the restaurant was told it was not and ask me to check with the dusty manager at the lobby. Was too tired to check

Dear Juned, may Allah accept your good deeds. Because your peace of mind is our number one priority, we do appreciate your feedback regarding the services and staff, and we assure you that your opinion has been shared with the relevant department. We look forward to welcoming you again soon, and we promise you a revitalizing escape that allows you to experience the quality of life on your next visit.

Other web-users rate our hotel

  • 3,855 reviews 9.5/10 Location
  • 6,605 reviews 8.4/10 Room
  • 10,138 reviews 9.4/10 Service
  • 97 reviews 5/10 WiFi
  • 3,475 reviews 9/10 Cleanliness
  • 2,218 reviews 8.5/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Mecca Hotels