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Swissôtel Makkah 5 stars

Customer review rating 4.3/5 4,502 reviews

ALLSAFE approved hotel

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Swissôtel Makkah
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+ 10 Services

Hotel extras

  • Free WiFi

  • limited available parking slots

  • Easy access to Holy Haram

  • Easy access to Abraj mall

  • 24 hours room service

Hotel location

Swissôtel Makkah

King Abdul Aziz Endowment
Ajyad Street
 makkah
saudi arabia

Tel: +96612 5718000

Fax: (+966)12 5718111

Check-in from 16h00

Check out up to 12h00

  • MASJID AL HARAM :  Ajyad Street Masjid Al Haram

  • By plane

    KING ABDULAZIZ INTL AIRPORT At 100km / 62 miles

GPS :21.418042, 39.825781

Hotel services

AL RUWAD RESTAURANT Non contractual photo

Serving an International buffet for the 3 meal periods with famous cuisine from around the world from Mediterranean to Indian, Chinese, South East Asian and Continental cuisine and not forgetting the local Arab cuisine too.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • No Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • No Meeting room
Hotel Services And Equipments
  • Hotel informations
    • 1,487 rooms
    • No room for people with reduced mobility
    • No family room
    • No connecting room
    • No non-smoking room
    • No floor
  • Languages spoken at the hotel
    • English
    • Arabic
  • Wi-Fi
    • High Speed WiFi
    • WiFi at the hotel Additional charge
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • 100% Non Smoking Property

Our accommodation(s)

Classic Room - The spacious and stylishly-designed Classic Room exudes an air of elegance and tranquillity that charms the most discerning guest. Our Classic Room promises to delight both leisure and business guests with a melange of amenities and warm service.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 32 m²

  • Maximum capacity: 14 people

Find out more

Our guest reviews for
Swissôtel Makkah

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,502 reviews

TripAdvisor Rating 4.0/5

2,333 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great Location and view

Customer review rating 3.5/5

Sultan Couples - 25/05/2021 Confirmed reviews ALL

Good experience overall

Dear Sultan H., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Spiritual pleasure

Customer review rating 5.0/5

Marwan A. Couples - 23/05/2021 Confirmed reviews ALL

It was an amazing experience, the only challenge I faced is when I ordered room service, I had to pay for it instantly via either cash or card and they couldn't put it on my account.

Dear Marwan A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate your feedback and we are sorry to hear that, we assure you that it will be taken into consideration. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent Location

Customer review rating 4.0/5

Muhammmad Families - 20/05/2021 Confirmed reviews ALL

Very good overall, just needs improvement on check in and check out processes as well as coordination between corporate App./ web site and the hotel, as they gave us a higher rate than our confirmation e-mail upon arrival as well as during check out.

Dear Muhammad S., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate your feedback and we are sorry to hear that, we assure you that it will be taken into consideration. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Delay in providing the service

Customer review rating 2.5/5

Turkustani Families - 20/05/2021 Confirmed reviews ALL

I did not Like this stay as I missed the breakfast since the redemption and reservation team did not explain to me the package I have and the time of the breakfast

Dear Najwa Saed A., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Excellent location

Customer review rating 5.0/5

Amer Families - 19/05/2021 Confirmed reviews ALL

Very good services and quick response to my requirements

Dear Amer A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very pleased

Customer review rating 4.5/5

Nivine Z. Families - 18/05/2021 Confirmed reviews ALL

I like the stay all in all also the room service the reception services even the concierge

Dear Nivine Z., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Customer review rating 4.5/5

Motunrayo Solo - 18/05/2021 Confirmed reviews ALL

I had a very nice stay with Swissotel especially My Shakur in the restaurant .Best customer service from the restaurant team. KUDUS TO THEM

Dear Motunrayo R., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 5.0/5

Maha Families - 13/05/2021 Confirmed reviews ALL

Best view

Dear M. Mahabahfi, We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 5.0/5

Excellent Friends - 12/05/2021 Confirmed reviews ALL

Every thing was perfect thanks

Dear Nawal A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 5.0/5

Sj Families - 12/05/2021 Confirmed reviews ALL

Super location, Amazing staff, clean rooms

Dear Saja J., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Amazing staff

Customer review rating 4.0/5

Anonymous Families - 12/05/2021 Confirmed reviews ALL

Welcoming, made our reservation and demands pleasant .the only bad experience was the food from the restaurant and room service was tasteless and everyone didn’t like any of the menu

Dear Sultanah Bent Bader A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate your feedback and we are sorry to hear that, we assure you that it will be taken into consideration. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Kabaa View is not real view

Customer review rating 0.5/5

Drmjd Families - 12/05/2021 Confirmed reviews ALL

Paid $1000 for one night to enjoy Kabaa view, what we got is a window 3531 or 3431 skewed to see a small view of Kabaa. A cantilever under the window made the view is even worse. The room should be called partial view to Kabaa. The money spent is not worth it

Dear Majdi A., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good stay

Customer review rating 3.5/5

Anonymous Families - 11/05/2021 Confirmed reviews ALL

My experience in general was good But we face an issue with our reservation and I sent an email to the customer service but I didn’t get a respondent

Dear Hadeel A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate your feedback and we are sorry to hear that, we assure you that it will be taken into consideration. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Love the location

Customer review rating 4.0/5

Professor M. O. Couples - 11/05/2021 Confirmed reviews ALL

We stayed in a Kaaba view suite, which has a remote view of Kabaa. We booked the suite for 4 adults, it has a king size bed and a big sofa which is impossible to sleep on, we complained to housekeeping and they said they have nothing to replace it with, we ended talking to the manager who sent us an extra single bed which was bet3than the sofa which we used it for a bed for my son. At the break fast, Ramadan, we had no problems the first night and we were served by Gholam who was an amazing person and excellent waiter, BUT the second night we were told your room comes without break fast meal, I told them that my booking was with a meal the receiptionist was rude enough to ask me to step aside because other guests are waiting behind me, I walked in and asked to speak with the manager who was nice enough to calm me and sent me a fruit platter as an apology. Thank you Gholam.

Dear Mustafa Ali O., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate your feedback and we are sorry to hear that, we assure you that it will be taken into consideration. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Location & the view

Customer review rating 4.5/5

Anonymous Couples - 10/05/2021 Confirmed reviews ALL

Nice one, trying to come back Inshaa Allah.

Dear Abdulrahman A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Value for Money

TripAdvisor rating 4.0/5

khaledr602 19/04/2021 TripAdvisor review

The service, rooms and location were great, the food and the service at the "Iftar" restaurant were terrible. They even made me pay for the Arabic Coffee we asked for although they serve it for free at the door. I would like to leave a positive note for Ms. Ebtihal Maghrabi for her warm welcome and attention to details

Dear Guest, Thank you for taking the time to review your stay at Swissôtel Makkah. we appreciate your feedback and we are sorry to hear that, we assure you that it will be taken into consideration. We look forward to welcoming you again soon.

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