Swissôtel Makkah 5 stars

Customer review rating (ALL Rating) 4.5/5 7,137 reviews

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Description

Hotel extras

  • Free WiFi

  • limited available parking slots

  • Easy access to Holy Haram

  • Easy access to Abraj mall

  • 24 hours room service

Our accommodation(s)

Hotel location

Swissôtel Makkah

King Abdul Aziz Endowment, Ajyad Street
MAKKAH
Saudi Arabia

GPS:21.418042, 39.825781

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  7,137 reviews

Customer review rating 4.5/5

Muhammad B. Couples - Confirmed reviews ALL

Location and view full to kaaba is very satisfied.

Dear Muhammad, we are grateful for your positive feedback towards our location that faces the holy Kaaba. We look forward to seeing you again soon.

Customer review rating 5.0/5

Syed F. A. Families - Confirmed reviews ALL

The experience was amazing from checkin to checkout

Dear Syed, thank you for your positive feedback towards our staff services, breakfast, hotel cleanliness, view and location that directly faces the holy Kaaba. We are always honored to welcome you to Swissotel Makkah. Waiting to serve you again on your next visit soon.

Customer review rating 4.5/5

M. S. M. A. Couples - Confirmed reviews ALL

Pleasant stay in your hotel.Been approached by your team,F&B director during breakfast asking what can the hotel do more us.Really make us feel appreciated.thank swissotel for the great experience stay.😘

Dear M., we can assure you that all our hotel staff enjoyed serving as much as you enjoyed your stay. Our main goal is to provide you with a revitalizing escape so you can get a Swiss Vitality experience that satisfies your needs, can’t wait to welcome you again soon.

Customer review rating 0.5/5

Mohammed A. Families - Confirmed reviews ALL

I was expecting a more professional level of service and handling.

Dear Mohammed, may Allah accept your good deeds. Because your peace of mind is our number one priority and we assure you that your opinion has been shared with the relevant department. We look forward to welcoming you again soon, and we promise you a revitalizing escape that allows you to experience the quality of life on your next visit.

Customer review rating 0.5/5

Mohammad A. Families - Confirmed reviews ALL

My stay was good overall, but I was surprised to be contacted on May 6, 2026 regarding a damaged iron and asked to pay extra charges, even though I checked out on April 16, 2026 and was not informed of any issue or damage at the time of checkout. I confirm that I did not cause any damage during my stay, and if there was any issue, it should have been reported immediately, not 20 days later. Unfortunately, this situation affected my trust in the hotel, and I advise guests to document the room condition carefully during check-in and check-out.

Dear Mohammad, may Allah accept your good deeds. Because your peace of mind is our number one priority and we assure you that your opinion has been shared with the relevant department. We look forward to welcoming you again soon, and we promise you a revitalizing escape that allows you to experience the quality of life on your next visit.

Other web-users rate our hotel

  • 3,908 reviews 9.5/10 Location
  • 6,778 reviews 8.4/10 Room
  • 10,394 reviews 9.4/10 Service
  • 103 reviews 5.3/10 WiFi
  • 3,550 reviews 9/10 Cleanliness
  • 2,222 reviews 8.5/10 Breakfast

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