Swissôtel Makkah 5 stars

Customer review rating (ALL Rating) 4.5/5 3,215 reviews

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ALLSAFE approved hotel

Hotel extras

  • Free WiFi

  • limited available parking slots

  • Easy access to Holy Haram

  • Easy access to Abraj mall

  • 24 hours room service

Our accommodation(s)

Hotel location

Swissôtel Makkah

King Abdul Aziz Endowment, Ajyad Street
Saudi Arabia

GPS:21.418042, 39.825781

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service


Serving an international buffet for the 3 meal periods with famous cuisine from around the world from Mediterranean to Indian, Chinese, South East Asian and Continental cuisines and not forgetting the local Arab cuisine too.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,215 reviews

TripAdvisor Rating  4.5/5  3,191 reviews

إطلالة ممتازة

TripAdvisor rating 4.0/5

Bu_Omran_UAE TripAdvisor review

اخترنا الفندق من سمعة الفندق و مكانه القريب من الحرم المكي و أبراج البيت للتسوق . الاستقبال و إجراءات الدخول كانت سلسة و تعاون موظف الاستقبال ( اعتقد اسمه عمار ) . الغرفتين كانتا مطله على الكعبة المشرفة كما حجزنا . عتبنا و سبب لنا عدم رضى مع إننا حجزنا ما يقارب 10 أيام مسيقا , الغرف لم تكن جنب بعض و لا نفس الطابق مع أن الغرفة التي بجنبنا كانت ستفضى . المفروض ترتيب الحجز غرف جنب بعض و ليس كل غرفة في طابق يبعد خمس طوابق و هذا كان متوقع و ممكن . الغرف جيدة و مطلة على الكعبة و حجمها معقول . الحمام صغير نوعا ما . الواي فاي مجاني . الفطور جيد و الأكل متنوع قليلا لكن للأسف غير منظم بسبب بعض الزوار . و الذي يجب مراقبة كيفية أخذهم للطعام . إجراءات الخروج كانت سلسة . We chosen the hotel due to its reputation and its proximity to the Holy Mosque in Mecca and Abraj Al Bait shopping mall. The reception and check-in procedures were smooth and the receptionist (I think his name is Ammar) was cooperative. The two rooms had a view of the Holy Kaaba, as we booked. What caused us dissatisfaction, even though we had booked nearly 10 days ago. The rooms were not next to each other or on the same floor, even though the room next to us would have been empty in the same day. The reservation is supposed to arrange rooms next to each other, and not each room is on a floor five floors apart, and this was expected and possible. The rooms are good, overlook the Kaaba, and are of a reasonable size. The bathroom is kind small. Wi-Fi is free. The breakfast is good and the food is a little varied, but unfortunately it is not organized due to some visitors. Who must monitor how they take foo Check out procedures was smooth.

Nice hotel

TripAdvisor rating 4.0/5

Basmita25 TripAdvisor review

Good hotel well located and great breakfast With 2 options of entry through the mall and through the side of Haram Ease access to lifts and amenities Will recommend it to anyone Staff are nice and friendly

Dear Guest, thank you for your positive feedback towards our location that directly faces the holy Kaaba, breakfast buffet, lifts, amenities and staff service. We are always honored to welcome you to Swissotel Makkah. Waiting to serve you again on your next visit soon.

Disapointing. Although the hotel advertised a Kaaba view, the actual scenery didn't match the promised view.

TripAdvisor rating 1.0/5

Younes T TripAdvisor review

Despite the higher cost for a room with a promised Kaaba view, the reality fell short as the actual view didn't align with the hotel's advertisement, leaving a sense of dissatisfaction and disappointment

Dear guest, we would like to assure you that your concerns about room view and prices have been sent immediately to the concerned department. We would be glad if you kindly sent us your contact number and email in a private message on our social media platforms to contacted you shortly to investigate this further. We always strive to maintain our highest standards of service and promise to exceed your expectations on your next visit.

It was great

TripAdvisor rating 5.0/5

Najla M TripAdvisor review

I stayed for two days and it was extraordinary. They care a lot about the environment (they don't use plastic packaging), and the room service staff were on point with their service. Also, the hotel was so close to the haram.

Dear Guest, thank you for your positive feedback towards our location that directly faces the holy Kaaba and staff service. As we are always strive to save the environment and we are happy that this made your stay pleasant. We are always honored to welcome you to Swissotel Makkah. Waiting to serve you again on your next visit soon.

Nice hotel very close to Haram

TripAdvisor rating 5.0/5

Adel G Families - TripAdvisor review

Very good price compared to location Warm welcome during check in Nice restaurant with lots of variety always very busy but still well managed from stuff Nice confy rooms well cleaned with in room services meeting our expectations as family of four

Dear Adel, thank you for your positive feedback towards about the location, price, staff service, restaurant and room. We are always honoured to welcome you to Swissotel Makkah. Waiting to serve you again on your next visit soon.

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Other web-users rate our hotel

  • 3,115 reviews 9.3/10 Location
  • 5,402 reviews 8.3/10 Room
  • 7,137 reviews 9.1/10 Service
  • 114 reviews 6.4/10 WiFi
  • 2,902 reviews 8.9/10 Cleanliness
  • 1,452 reviews 9/10 Breakfast
  • 1,212 reviews 9/10 Food
  • 691 reviews 7.3/10 Vibe

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