Swissôtel Makkah 5 stars

اخترنا الفندق من سمعة الفندق و مكانه القريب من الحرم المكي و أبراج البيت للتسوق . الاستقبال و إجراءات الدخول كانت سلسة و تعاون موظف الاستقبال ( اعتقد اسمه عمار ) . الغرفتين كانتا مطله على الكعبة المشرفة كما حجزنا . عتبنا و سبب لنا عدم رضى مع إننا حجزنا ما يقارب 10 أيام مسيقا , الغرف لم تكن جنب بعض و لا نفس الطابق مع أن الغرفة التي بجنبنا كانت ستفضى . المفروض ترتيب الحجز غرف جنب بعض و ليس كل غرفة في طابق يبعد خمس طوابق و هذا كان متوقع و ممكن . الغرف جيدة و مطلة على الكعبة و حجمها معقول . الحمام صغير نوعا ما . الواي فاي مجاني . الفطور جيد و الأكل متنوع قليلا لكن للأسف غير منظم بسبب بعض الزوار . و الذي يجب مراقبة كيفية أخذهم للطعام . إجراءات الخروج كانت سلسة . We chosen the hotel due to its reputation and its proximity to the Holy Mosque in Mecca and Abraj Al Bait shopping mall. The reception and check-in procedures were smooth and the receptionist (I think his name is Ammar) was cooperative. The two rooms had a view of the Holy Kaaba, as we booked. What caused us dissatisfaction, even though we had booked nearly 10 days ago. The rooms were not next to each other or on the same floor, even though the room next to us would have been empty in the same day. The reservation is supposed to arrange rooms next to each other, and not each room is on a floor five floors apart, and this was expected and possible. The rooms are good, overlook the Kaaba, and are of a reasonable size. The bathroom is kind small. Wi-Fi is free. The breakfast is good and the food is a little varied, but unfortunately it is not organized due to some visitors. Who must monitor how they take foo Check out procedures was smooth.

Good hotel well located and great breakfast With 2 options of entry through the mall and through the side of Haram Ease access to lifts and amenities Will recommend it to anyone Staff are nice and friendly

Despite the higher cost for a room with a promised Kaaba view, the reality fell short as the actual view didn't align with the hotel's advertisement, leaving a sense of dissatisfaction and disappointment

I stayed for two days and it was extraordinary. They care a lot about the environment (they don't use plastic packaging), and the room service staff were on point with their service. Also, the hotel was so close to the haram.

Very good price compared to location Warm welcome during check in Nice restaurant with lots of variety always very busy but still well managed from stuff Nice confy rooms well cleaned with in room services meeting our expectations as family of four