Swissôtel Makkah 5 stars

Customer review rating (ALL Rating) 4.5/5 3,667 reviews

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Swissôtel Makkah - Image 1
Swissôtel Makkah - Image 2
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King Abdul Aziz Endowment, Ajyad Street, 0 MAKKAH, Saudi Arabia

Description

Hotel extras

  • Free WiFi

  • limited available parking slots

  • Easy access to Holy Haram

  • Easy access to Abraj mall

  • 24 hours room service

Our accommodation(s)

Hotel location

Swissôtel Makkah

King Abdul Aziz Endowment, Ajyad Street
0 MAKKAH
Saudi Arabia

GPS:21.418042, 39.825781

Telephone
Fax +966 12 571 8111

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

AL RUWAD RESTAURANT

Serving an international buffet for the 3 meal periods with famous cuisine from around the world from Mediterranean to Indian, Chinese, South East Asian and Continental cuisines and not forgetting the local Arab cuisine too.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,667 reviews

TripAdvisor Rating  4.5/5  3,346 reviews

Unforgettable stay!

TripAdvisor rating 5.0/5

xshareenax TripAdvisor review

Lovely stay overall! Great accommodation, facilities, staff, and customer services that fulfilled our special requests. Hospitality and cleanness were superb! Overall, everything was great and can’t wait to be back! Thanks for everything.

Dear Guest, we are grateful for your positive feedback towards our facilities, staff, cleanliness and customer services. We look forward to seeing you again soon.

In the heart of haram

TripAdvisor rating 5.0/5

wael h TripAdvisor review

Elegant hotel , steps to Haram , best Quibla views, friendly well trained staff , well organised restaurant even with crowds, and the most important for me that it have a separate exit to Haram to avoid crowds in abraj el beit and other hotels .

Dear Wael, may Allah accept your good deeds. We are beyond happy with your positive feedback about location, view, staff service, and glad that our Swiss Service has met your satisfaction. We are waiting to serve you again soon.

Thank you again

TripAdvisor rating 5.0/5

Mohammed S TripAdvisor review

As I have stayed here, was appreciated for choosing them again. Thank you for your hospitality especially the check in staff. Loved the room 4118, amazing view as you can see. Breakfast is awesome so much to choose from. Literally round the corner and into haraam!

Dear Mohammed, thank you for your kind feedback about location, reception staff service, view, breakfast buffet variety. We are thrilled to have you at Swissotel Makkah. We are waiting to serve you again soon.

Important stuff missing from the room but was never found again

TripAdvisor rating 1.0/5

666rizwanr Families - TripAdvisor review

Hello . I have stayed in your hotel two times in the last month . In my first stay: (Check in 29th March to 2nd April) Room no: 4010; I’ve lost several important belongings like my car key (Audi A6), watch ,baby’s warmer and my skin care stuff. I’ve complained about it when I came back on my next visit (Check in 11th April to 14th April) but your staff said that they did not find anything. I was very busy with my Praying schedule during ramadan and that is why I was unable to follow up properly although your staff should have informed the guests when they leave their belongings behind. On my second visit my wife’s wallet was missing from the room . She had emirates id and important bank cards in that along with a hefty amount of money . It was in the room throughout and we were unable yo find it when we were checking out . On asking again they did not find anything . The cleaning staff came to clean when we were not in the room almost all the time so maybe they took it . I travel alot and i have never experienced this in my life ever .

Dear Rizwan, Your situation is far from our usual high standards, so would like to have an opportunity to investigate this further your concerns have been forwarded to the relevant department, as your security is our top priority. We would be glad if you contacted us on our social media platforms to send your inquiry to the concerned department. Looking forward to serving you again.

Location amazing

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Lovely stay with the family, service was high quality. Hope to come stay at swissotel again soon.

Dear Safwan, thank you for your positive feedback towards our location and service, we are always honored to welcome you at Swissotel Makkah. We will make sure to share your feedback with Ms. Dua personally. We take your comment about loyalty program into our consideration to improve our services, waiting to serve you again soon.

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Other web-users rate our hotel

  • 3,556 reviews 9.3/10 Location
  • 6,676 reviews 8.4/10 Room
  • 8,580 reviews 9.1/10 Service
  • 135 reviews 6.2/10 WiFi
  • 3,735 reviews 9/10 Cleanliness
  • 1,748 reviews 9.1/10 Breakfast
  • 1,494 reviews 8.9/10 Food
  • 17 reviews 3.1/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.