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Hotel extras
Free WiFi
limited available parking slots
Easy access to Holy Haram
Easy access to Abraj mall
24 hours room service
Services in the hotel and nearby
Check-in from 16h00
Check out up to 12h00
Paying
Information message
Hotel location
Swissôtel Makkah
King Abdul Aziz Endowment
Ajyad Street
makkah
saudi arabia
Check-in from 16h00
Check out up to 12h00
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MASJID AL HARAM : Ajyad Street Masjid Al Haram
- By plane
KING ABDULAZIZ INTL AIRPORT At 100km / 62 miles
GPS :21.418042, 39.825781
Our accommodation(s)
Classic Room - The spacious and stylishly-designed Classic Room exudes an air of elegance and tranquillity that charms the most discerning guest. Our Classic Room promises to delight both leisure and business guests with a melange of amenities and warm service.
Our restaurants and bars
Your meetings and events
Our meeting rooms
Number of meeting rooms: 1
Maximum size: 32 m²
Maximum capacity: 14 people
Well Located
Customer review rating 4.3/5
Shabbir T. Families - 15/02/2020 Confirmed reviews ALL
On my first booking, the room was very smelly, i complained and bell boy just sprayed something in the room which did not help much. on second booking my air conditioner messed up and we had to change the room which created inconvenience. Generally it was a good stay.
Dear Shabbir t., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Excellent Stay, Breakfast Could be Better
Customer review rating 4.3/5
Shahvez Families - 15/02/2020 Confirmed reviews ALL
The hotel was well located and has 2 exits - one to the mall and the other to the street, both of which were convenient. The lifts are also directly to the ground floor which is not the case with some hotels in the clock tower. Some of the lifts however do not go directly to the ground floor which we had to use sometimes during busy times (early mornings). We stayed for 7 nights and had 3 rooms - a junior suite, a double and a triple room. Our rooms were on the 12th floor of the hotel and the floor manager was very helpful and took good care of our needs. The rooms were clean and housekeeping was good. The only downside about the rooms was the size of the bathrooms which was a bit too small but we got used to it. The suite had 2 bathrooms - 1 full bathroom and 1 powder room without a shower. We were also pleasantly surprised when 2 extra beds were put in our suite (1 in the bedroom and 1 in the sitting area) as we expected to sleep on the sofa bed. The extra beds were also very comfortable with good mattresses, and there was enough space to move around. The hotel also put a complementary fruit platter in our rooms on most days. The breakfast buffet could be improved - the spread was almost the same everyday and there was no omelette station. There was just a live counter for pancakes which I just had once. A counter for omelette was sorely missed especially as the warm food was not according to our taste. I mostly ate the salads, breads and the cold items. The boiled eggs were also not fresh and had grey yolks. It also got busy during the peak hours and it became difficult to get hold of the staff to get you tea or cutlery. What I really liked was the behaviour of the restaurant manager. On one of the days, my mother was not feeling well and could not come down for breakfast so I requested the manager if it could be served to the room. He was very kind to have accommodated my request and was able to get it served to the room. To sum it up, I was very happy with the hotel and the staff but was disappointed with the breakfast.
Dear Shavez A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.3/5
Fahad S. Families - 12/02/2020 Confirmed reviews ALL
Service was not good at all, I was ordering for ex. Water and they bring it some time within 5 hours or next day All toilet towel was too old and looks like not clean or new one
Dear Fahad S., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
well located
Customer review rating 4.3/5
M. J. A. Families - 11/02/2020 Confirmed reviews ALL
It was a pleasure to stay. It was comfortable. The duty manager was very kind to allocate us Makka view.
Dear A. M., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
A life long dream became reality!!! Amazing view of the Kaba from my hotel room!!!!
Customer review rating 4.3/5
Azima A. Families - 11/02/2020 Confirmed reviews ALL
Thanks to Mr. Fahad who checked us into the hotel. He was very friendly and polite. The staff at the concierge were always willing to help. Housekeeping was excellent-our room was cleaned daily, fresh linens!!!
Dear Azima A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Our most recent 20 reviews
