Mövenpick Hotel & Residence Hajar Tower Makkah 5 stars

Customer review rating (ALL Rating) 4.4/5 2,613 reviews

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Mövenpick Hotel & Residence Hajar Tower Makkah - Image 1
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Mövenpick Hotel & Residence Hajar Tower Makkah - Image 4
P O Box 17700 Abraj Al Bait, Makkah 21955, Near King Abdul Aziz, 21955 MAKKAH, Saudi Arabia

Description

Hotel extras

  • Few steps from the Holy Kaaba

  • Kaaba and Haram partial view rooms and Suites

  • A great dining experience

  • Free Wi-Fi internet

  • Laundry and ironing services

Our accommodation(s)

Hotel location

Mövenpick Hotel & Residence Hajar Tower Makkah

P O Box 17700 Abraj Al Bait, Makkah 21955, Near King Abdul Aziz
21955 MAKKAH
Saudi Arabia

GPS:21.419114, 39.824608

Telephone
Fax +966 12 571 7100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,613 reviews

TripAdvisor Rating  4.5/5  1,874 reviews

Certificate of excellence 2023

Cancelled confirmed booking without notice

TripAdvisor rating 1.0/5

fatima a TripAdvisor review

This hotel did not have the decency to call me and let me know that they were cancelling my reservation- with less than one week left in my trip to umrah. I was sent into a panic. I booked through ALL Accor months in advance. I put my credit card information down for booking and noticed they never charged my card but they did confirm the reservation. When booking the hotel the website said $0 due at arrival so I assumed I should be charged soon. I called them twice and they said they will send a payment link or charge on arrival. They sent me a link several days after I made my booking that I did not see. They gave me only 24 hrs to complete the payment. I never saw this email and they proceeded to cancel my reservation. This could’ve happened to anyone. I then see that my reservation is cancelled so I called them and they said due to no payment they cancelled reservation. It’s absurd that they had my card info and did not charge it to begin with but then only give me 24 hrs to pay and that too days after my booking is already confirmed. They couldn’t even offer me a room for new booking and I was forced to spend $500 more in finding a new hotel less than one week from the day I was due in Makkah. What’s worse is they didn’t even call…they don’t care about their guests being stranded. It’s all about making money. What kind of business is this. Hotels run on hospitality…not Movenpick Makkah though.

The best

TripAdvisor rating 5.0/5

Norma R TripAdvisor review

The hotel is very niiice the food is very nice as well. Nothing to xomplain at all I have the best stay at makkah The hotel is 5 mun to haram i cam with group nice and smooth entrance from hotel to harama which is the best place you can choose ever thankyou

My stay

Customer review rating 5.0/5

Essameldin O. Solo - Confirmed reviews ALL

The room itself was comfortable and well-maintained, Breakfast experience was generally satisfactory, with a good selection of dishes, although I found a very limited option of Cafe ...

Dear Essameldin O., We very much appreciate your comments regarding your stay at the Mövenpick Hotel & Residence Hajar Tower Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relation Raghad Felemban

well located and good stay

Customer review rating 4.5/5

Mirza M. B. Families - Confirmed reviews ALL

simply great

Dear M. B., We very much appreciate your comments regarding your stay at the Mövenpick Hotel & Residence Hajar Tower Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Amazing service and best location

Customer review rating 4.5/5

Djamel Couples - Confirmed reviews ALL

Very satisfied with service, mainly reception team and guest relation.well done. There is also an amazing bell desk staff member who has a very friendly approach, and keeps praying for all customers...waw he was very professional as well.

Dear Djamel G., We very much appreciate your comments regarding your stay at the Mövenpick Hotel & Residence Hajar Tower Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest relation team Raghad Felemban

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Other web-users rate our hotel

  • 2,327 reviews 9.6/10 Location
  • 4,047 reviews 7.7/10 Room
  • 13,714 reviews 9.6/10 Service
  • 103 reviews 2.7/10 WiFi
  • 2,742 reviews 9/10 Food
  • 2,195 reviews 8.4/10 Cleanliness
  • 1,646 reviews 7.9/10 Breakfast
  • 746 reviews 4.3/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.