Mövenpick Makkah 5 stars

Customer review rating 4.3/5 2,620 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mövenpick Makkah
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+ 18 Services
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Room 1

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Hotel extras

  • Few steps from the Holy Kaaba

  • Kaaba and Haram partial view rooms and Suites

  • A great dining experience

  • Free Wi-Fi internet

  • Laundry and ironing services

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Shoe shine machine
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 4 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • MassagePaying
  • Services for children
Information message

Hotel location

Mövenpick Makkah

P O Box 17700 Abraj Al Bait
Makkah 21955
Near King Abdul Aziz
21955
makkah
saudi arabia

Tel: +966125717171

Fax: (+966)12/5717100

Check-in from 16h00

Check out up to 12h00

  • By plane

    KING ABDULAZIZ INTL At 100km / 62 miles

GPS :21.419114, 39.824608

Our accommodation(s)

A great location just steps from the holy Kaaba, make our 5-star rooms and suites at Mövenpick Hotel & Residences Hajar Tower Makkah a popular accommodation choice for Makkah pilgrims. Our 1,027 air-conditioned rooms have magnificent views We have 92 Classic Rooms, 125 Deluxe Suites and four Royal Suites with oriental designs and furnishings, spread over 31 floors. All rooms feature an LCD TV with more than 80 international channels, complimentary WiFi Internet access, in-room safe

Classic King

Accessible room
  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities

Classic Twin

Accessible room
  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities

Classic 3 Single Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Classic 4 Single Beds

Accessible room
  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Classic King Part Haram View

  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
  • High speed internet
  • Coffee/tea making facilities

Classic Twin Part Haram View

  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Classic 3 Beds Part Haram View

  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Classic 4 Beds Part Haram View

  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Classic King Part Kaaba View

  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Classic Twin Part Kaaba View

  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Classic 3 Beds Part Kaaba View

  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Classic 4 Beds Part Kaaba View

  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar
Rooms

Our restaurants and bars

AL FIRDAOUS RESTAURANT

Type of cuisine: International

One of two buffet venues, serves breakfast, lunch and dinner buffets, and specialises in both intimate dining and group events.

HAJAR RESTAURANT

Type of cuisine: International

One of two buffet venues, serves breakfast, lunch and dinner buffets, and specialises in both intimate dining and group events.

AL NASIM RESTAURANT

Type of cuisine: International

One of two main dining restaurants. Located on P13 floor for up to 300 guests, offering International Cuisine.

AL NAIM RESTAURANT

Type of cuisine: International

Multipurpose restaurant, located on P12 floor. Features international cuisine, and specialises in both intimate dining and group events.

AL DIWAN TEA LOUNGE

Non contractual photo

Located in the lobby and it is the perfect place to enjoy gourmet teas, coffees, a variety of fine cakes, ice cream and pizza.

Our guest reviews for
Mövenpick Makkah

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,620 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,709 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Fruitful and satisfied

Customer review rating 4.3/5

Dr M. E. Solo - 14/01/2021 Confirmed reviews ALL

Booking was easy. Upgrade to Kaaba viewing on arrival for a nominal charge deserves the trial. Room was cozy and well equipped. Outlook to Kaaba is marvelous. Breakfast delivered to the room was more than enough with frequent checking if everything was OK and replace or replenish any further requests. The only notice was noisy children next room; and I had my room changed to a very quiet room. The other issue which needs attention is the lifts from lobby to Haram or back. Only one direct lift was in operation while another lift was serving all floors and stopping every second for the workers and labourers every where. Sometimes, it takes ages to get the lift and to get to your place. It's obvious as well that crowding in the lift can occur and social distance will not be observed neither the maximum number of people inside is observed. Increasing the number of lifts , at least before and after prayers, with some observation from security will change that issue

Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback. It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further. Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits. Sincerely yours, Ahmed Al Hasawi Guest Relation Manager Mövenpick Hotel Residences Hajar Tower Makkah

Good stay

Customer review rating 4.3/5

Sarah Friends - 14/01/2021 Confirmed reviews ALL

Pleased happy and extremely satisfied with all most every thing ..

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ahmed Al Hasawi Asst.Front Office Manager

Good Stay and cleaness

Customer review rating 4.3/5

Banan Families - 12/01/2021 Confirmed reviews ALL

It was really nice experince every things was good. The cleaness was good and implemented all the covide 19 protection rules. The reception employees were very helpfuel and friendly. Also. the location is vantastic near from Alharam, Supermarket and reasturants

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ahmed Al Hasawi Asst.Front Office Manager

The Perfect Spot for a Spiritual Journey

TripAdvisor rating 4.5/5

lailaali067 11/01/2021 TripAdvisor review

Very good hotel. Rooms are very clean and comfortable. All staff are friendly and professional! A big shoutout to Mr. Faisal Al- Otaibi and Saad in the front desk for their professionalism and hospitality! I would highly recommend this place to anyone looking for the perfect spot!

Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback. It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further. Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits. Sincerely yours, Ahmed Al Hasawi Guest Relation Manager Mövenpick Hotel Residences Hajar Tower Makkah

Well Located

Customer review rating 4.3/5

Maher H. Families - 10/01/2021 Confirmed reviews ALL

peaceful with great breakfast

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ahmed Al Hasawi Asst.Front Office Manager

Very expensive

Customer review rating 4.3/5

Marwan A. Couples - 07/01/2021 Confirmed reviews ALL

Nice place to stay..

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ahmed Al Hasawi Asst.Front Office Manager
Customer review rating 4.3/5

Amr E. Families - 05/01/2021 Confirmed reviews ALL

every thing was good except tv channels not variety enough and there is no USB or smart TV while booking not mentioned that breakfast and dinner at room and very limited menu for dinner

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Ahmed Al Hasawi Asst.Front Office Manager

Great Stay!!

Customer review rating 4.3/5

Ameen H. Families - 03/01/2021 Confirmed reviews ALL

Overall, everything was great. We have stayed here so many times in the past and we liked the hotel as well as its location. I normally make the reservation through booking.com and this time I called the hotel direct and booked the room. I got the better deal as compared with booking.com website. I have not been offered any upgrade even hotel was almost 80 to 90 percent vacant and there were few occupants only even on weekend. The only thing the concerned most is during the checked in time I used my credit card and transaction went through okay however the person at reception had asked me for my credit card and entered the information manually into the system. This looked weird to me, when I asked him, he said this is our policy and do enter all cards information especially visa and master cards. I am not sure why? but I provided him the information. Secondly, I noticed that in our washroom, water wasn't draining well from the sink and almost it was completely choked. I had to call the maintenance and they came and fixed the problem but even after he left the place the water flow was not great and it didn't behave like normal. Once you have booked the room in any hotel and it has been reserved for you to come and stay, there shouldn't be any general issues such as air-conditioning, water draining issue etc. Other than that, everything was perfect and outstanding. Thank you.

Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback. It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further. Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits. Sincerely yours, Ahmed Al Hasawi Guest Relation Manager Mövenpick Hotel Residences Hajar Tower Makkah

Not bad

Customer review rating 4.3/5

Othman A. Families - 02/01/2021 Confirmed reviews ALL

There is bad smell I don’t know ‍♂️ why!!

Dear Osman A., Thank you for taking the time to tell us about your experience at the Mövenpick Hotel And Residences Hajar Tower Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed Alhasawi Asst. Front Office Manager

Good service

Customer review rating 4.3/5

Abdulmohsin A. Families - 01/01/2021 Confirmed reviews ALL

The employees were very helpful and nice The only downside is the room was a little bit old and the bathroom need some maintenance

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ahmed Al Hasawi Asst.Front Office Manager

Best Location,Best Breakfast & Best Staff

Customer review rating 4.3/5

Mohamed Solo - 21/12/2020 Confirmed reviews ALL

Everything is good. Especially Ammar in reception when I did check-in, he was very helpful. Only one small comment to add bathroom slippers.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ahmed Al Hasawi Asst.Front Office Manager

Marvelous view, well located, delicious breakfast

Customer review rating 4.3/5

Dr. N. A. Solo - 20/12/2020 Confirmed reviews ALL

It was nice one but two things happened annoyed me: 1- when I arrived I order a slipper twice but no one delivered it. 2- There was a problem in my lock key( low battery) try to open it & went to reception for 3 times from 31th floor and waited half an hour till they fix it

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Ahmed Al Hasawi Asst.Front Office Manager

Well located

Customer review rating 4.3/5

Said A. J. Couples - 11/12/2020 Confirmed reviews ALL

It was a pleasant stay and friendly staff with also good breakfast. the only issue faced is that I was with my wife and was provided a twin bed room . but it was solved by conjucting the beds together

ضيفنا العزيز السلام عليكم ورحمة الله وبركاته تقبل الله طاعاتكم ونسعد دائما بوجودكم فى فندق ورزيدنس موفنبيك هاجر مكه . نشكر لكم وقتكم الثمين داعمين فندقكم المفضل بإستكمال الإستبيان وإنه ليسرنا ان نعلم بانكم قد إستمتعتم بطيب الإقامه بفندق ورزيدنس موفنبيك هاجر مكه . نتمنى ونسعد بإستضافتكم وندعوا الله أن تكرر الزياره كرات ومرات . شكرا ولكم منى التحيه احمد الحساوي مدير خدمه العملاء

Well located

Customer review rating 4.3/5

Faida Friends - 10/12/2020 Confirmed reviews ALL

They have a friendly and accomodating concierge and staffs. The place is well located near Haram. It is quiet. Only they dont have mussallah for females.

Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback. It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further. Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits. Sincerely yours, Ahmed Al Hasawi Guest Relation Manager Mövenpick Hotel Residences Hajar Tower Makkah
Customer review rating 4.3/5

Othmane R. Couples - 06/12/2020 Confirmed reviews ALL

Short and pleasant stay

Dear MR.r., Thank you for taking the time to write such a review of our hotel and we are delighted to hear that you enjoyed your most recent stay with us. Sincerely yours, Ahmed Al Hasawi Mövenpick Hotel Residences Hajar Tower Makkah

recommended especially if you travelling for alone ,near to Hatam ,the view was superb.

Customer review rating 4.3/5

Nur A. Solo - 26/11/2020 Confirmed reviews ALL

I want to thank your housekeeping department especially the Housekeeper Guy ftom Pakistani he did a great job and very polite welcoming customer.Even the manager housekeeper areverypleasant person.Movernpick always will be my first choice of travelling .May Allag SWT bless you all.

Dear Guest We very much appreciate your comments regarding your stay at the Mövenpick Hotel & Residences Hajar Tower Makkah It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Al Hasawi Assistant Front Office Manger

Good view

Customer review rating 4.3/5

Mohamed K. A. Solo - 23/11/2020 Confirmed reviews ALL

I was nice but it was noticed that the hotel wan not updated to match with the new hotel needs. For ex. no USB ports were found and the AC control was very old. Another note was that the disposable prayer mat was bad quality

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ahmed Al Hasawi Guest Relation Manager Mövenpick Hotel Residences Hajar Tower Makkah

Good stat

Customer review rating 4.3/5

Tamer A. Families - 21/11/2020 Confirmed reviews ALL

Excellent

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ahmed Al Hasawi Guest Relation Manager Mövenpick Hotel Residences Hajar Tower Makkah

Close to Haram

Customer review rating 4.3/5

Anonymous Couples - 21/11/2020 Confirmed reviews ALL

The room need more cleaning and the toilet is smelly. The toilets paper not the best one. The shower faucet were broken. I expect this 5 star Hotel would be much deluxe room. There is too much noise from the next room and in the cari door.

Dear Dhafer Mohammed A., Thank you for taking the time to tell us about your experience at the Mövenpick Hotel And Residences Hajar Tower Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed Alhasawi

good

Customer review rating 4.3/5

Omar Families - 19/11/2020 Confirmed reviews ALL

its good , but the breakfast deliver to my room and no table and chairs to put the food. we forced on put the food of carpet and seat on carpet to have breakfast

Dear Omar M., We very much appreciate your comments regarding your stay at the Mövenpick Hotel And Residences Hajar Tower Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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