Mövenpick Hotel & Residence Hajar Tower Makkah 5 stars

Customer review rating (ALL Rating) 4.5/5 2,663 reviews

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Description

Hotel extras

  • Just a few steps from the Holy Kaaba

  • Elegantly renovated rooms and suites offering partial Haram and Kaaba views

  • World‑class new restaurant with an additional exceptional dining experience for every guest

  • Stay connected with complimentary high-speed Wi-Fi

  • Convenient laundry and pressing services for a smooth and effortless stay

Our accommodation(s)

Hotel location

Mövenpick Hotel & Residence Hajar Tower Makkah

P O Box 17700, The Clock Towers, Makkah 21955, Near King Abdul Aziz
21955 MAKKAH
Saudi Arabia

GPS:21.419114, 39.824608

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,663 reviews

TripAdvisor Rating  4.3/5  2,022 reviews

Customer review rating 1.0/5

Wasiuzzaman D. Families - Confirmed reviews ALL

Rooms were dirtier than a motel 6. Bugs and cockroaches all over. Bathroom smell like public toilet. I will never stay there again. All the furniture’s are old and dusty and musky. Bathroom tiles are coming off. Carpet hasn’t been shampooed in 20 years. This is definitely not a five star hotel.

Dear Wasiuzzaman D., Thank you for taking the time to tell us about your experience at the Mövenpick Hotel & Residence Hajar Tower Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 5.0/5

Rafea A. Families - Confirmed reviews ALL

It was a wonderful stay It was a wonderful stay, an integrated hotel of everything, and the service is excellent and very fast, and the view of the Kaaba was something of imagination

Dear Rafea a., We very much appreciate your comments regarding your stay at the Mövenpick Hotel & Residence Hajar Tower Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 4.5/5

Shagufta N. Friends - Confirmed reviews ALL

Good

Dear SHAGUFTA N., We very much appreciate your comments regarding your stay at the Mövenpick Hotel & Residence Hajar Tower Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10

TripAdvisor rating 5.0/5

Yosif M TripAdvisor review

Thanks for miss Anwar I'm very happy with this hotel, 🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰 Excellent sirves and restaurant is very good

Dear valued guest, Thank you for taking the time to write such a review of our hotel and we are delighted to hear that you enjoyed your most recent stay with us. It is truly rewarding to know that you had a wonderful experience and that our employees were up to standards and showed the true spirit of Movenpick as we strive to show it to all of our valued guests. We look forward to welcoming you back for another comfortable and memorable stay. Sincerely yours, Khamis Alahmadi Assist Guest Service Manager Mövenpick Hotel Residences Hajar Tower Makkah

Customer review rating 5.0/5

Hind S. Couples - Confirmed reviews ALL

If you want a comfortable and quick check-in and check-out that meets all your needs, then this hotel is for you. The hotel staff are friendly and helpful; they went above & beyond to make our stay enjoyable. I especially want to mention Mr. Abdulmajid and Ms. Yasmin, who allowed us to check in early. The rooms are clean and spacious, and I'd like to specifically mention Mr. Ruble Hussein. The location is fantastic, and the breakfast buffet is excellent and varied.

Dear Guest, Thank you for taking the time to share such a wonderful review of your stay with us. We are truly delighted to know that you enjoyed a comfortable experience with smooth check-in and check-out, as well as our convenient location and varied breakfast buffet. Your kind words about our team mean a great deal to us. We will be sure to personally recognize Mr. Abdulmajid and Ms. Yasmin for their efforts in accommodating your early check-in, as well as Mr. Ruble Hussein for maintaining the cleanliness and comfort of your room. It is always rewarding to know that our colleagues went above and beyond to make your stay enjoyable. We sincerely appreciate your recommendation and look forward to welcoming you back again soon for another pleasant stay

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Other web-users rate our hotel

  • 2,162 reviews 9.6/10 Location
  • 5,370 reviews 8.5/10 Room
  • 14,773 reviews 9.7/10 Service
  • 91 reviews 3.4/10 WiFi
  • 3,352 reviews 9.1/10 Cleanliness
  • 3,141 reviews 9.2/10 Food
  • 1,692 reviews 8.3/10 Breakfast
  • 7 reviews 10/10 Bar

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