Mövenpick Hotel & Residence Hajar Tower Makkah 5 stars

Customer review rating (ALL Rating) 4.5/5 2,698 reviews

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Description

Hotel extras

  • Just a few steps from the Holy Kaaba

  • Elegantly renovated rooms and suites offering partial Haram and Kaaba views

  • World‑class new restaurant with an additional exceptional dining experience for every guest

  • Stay connected with complimentary high-speed Wi-Fi

  • Convenient laundry and pressing services for a smooth and effortless stay

Our accommodation(s)

Hotel location

Mövenpick Hotel & Residence Hajar Tower Makkah

P O Box 17700, The Clock Towers, Makkah 21955, Near King Abdul Aziz
21955 MAKKAH
Saudi Arabia

GPS:21.419114, 39.824608

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,698 reviews

Customer review rating 5.0/5

Nora I. Couples - Confirmed reviews ALL

Amazing

Dear Guest Thank you so much for your wonderful feedback. We are delighted to hear that you enjoyed our amazing location, found your room exceptionally clean, and appreciated the wide variety offered at breakfast. Your kind words about our receptionist truly mean a lot. We’re especially pleased to know that he was friendly and made your check-in process smooth and comfortable. Even if you don’t recall his name, we will be sure to share your appreciation with our reception team. We look forward to welcoming you back again soon for another memorable stay. Guest Relation Team Raghad Felemban

Customer review rating 4.0/5

Raza N. Families - Confirmed reviews ALL

My booking was upgraded due to non-availability of selected room, thanks to the team. All the staff extremely helpful and responsive, the security, front desk and at the restuarant. The only downside was our room was located in the old section, where some maintainence and upgradation is recommended.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Customer review rating 1.0/5

Khaled A. Couples - Confirmed reviews ALL

Location is perfect, food variety is exceptional, staff were attentive. On the other hand, both shower drains and hand wash basin drains were totally blocked when I need to use them at 2 AM as I just arrived from Umrah. Janitorial services were not below expectations but much below (standards). Audio insulation (acoustic) was poor enough to hear next room whispers and bypassing individuals in the corridor.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Customer review rating 3.5/5

Adam A. Solo - Confirmed reviews ALL

All is good, only the Breakfast, food quality needs to be improved

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Customer review rating 5.0/5

Amir A. A. M. Solo - Confirmed reviews ALL

Was good stay at the hotel and the services perfect

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Other web-users rate our hotel

  • 2,194 reviews 9.6/10 Location
  • 5,488 reviews 8.5/10 Room
  • 14,725 reviews 9.7/10 Service
  • 91 reviews 2.7/10 WiFi
  • 3,426 reviews 9/10 Cleanliness
  • 3,005 reviews 9.1/10 Food
  • 1,684 reviews 8.1/10 Breakfast

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