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Raffles Makkah Palace 5 stars

Customer review rating 4.6/5 3,137 reviews
Raffles Makkah Palace
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Hotel extras

An all-suite hotel, with astonishing views of the Grand Mosque and the Kaaba below. The hotel draws inspiration from the heritage and culture of the Middle East, creating a discreet and highly refined sanctuary for discerning travelers.

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
Catering
  • 2 restaurant(s)
  • 3 bar(s)
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 1 meeting room(s)
  • Conventions hotel
Information message

Ramadan check in time: 18:00.

Hotel location

Raffles Makkah Palace

King Abdul Aziz Endowment
PO Box 1281
21955
makkah
saudi arabia

Tel: +966125717888

Fax: (+966)125717999

Contact email

Check-in from 16h00

Check out up to 12h00

  • By plane

    KING ABDULAZIZ INTERNATIONAL APT At 100km / 62.14 miles

  • By plane

    PR MOHAMMAD BIN ABDULAZIZ APT At 400km / 248.55 miles

  • By plane

    TAIF AIRPORT At 250km / 155.34 miles

GPS :21.429729, 39.828369

Our accommodations

213 refined and sophisticated suites imbued with gracious and heartfelt service Free HSIA

Junior Suite City View

  • Max. number of persons: 3
  • Area: From 80m²

Signature Suite Haram View

  • Max. number of persons: 3
  • Area: From 81m²

Signature Suite Partial Kaaba View

  • Max. number of persons: 3
  • Area: From 81m²

Signature Suite Kaaba Premier

  • Max. number of persons: 3
  • Area: From 80m²

Signature Suite Deluxe Kaaba View

  • Max. number of persons: 3
  • Area: From 80m²

Presidential Suite City View

  • Max. number of persons: 5
  • Area: From 125m²

Presidential Suite Kaaba View

  • Max. number of persons: 5
  • Area: From 125m²

Royal Suite Kaaba View

  • Max. number of persons: 6
  • Area: From 160m²

Signature Villa Kaaba Premier

  • Max. number of persons: 3
  • Area: From 200m²

Signature Villa Kaaba View

  • Max. number of persons: 3
  • Area: From 100m²

Royal Villa City View

  • Max. number of persons: 6
  • Area: From 300m²

Royal Villa Kaaba View

  • Max. number of persons: 8
  • Area: From 300m²

Signature Suite City View

  • Max. number of persons: 3
  • Area: From 81m²
  • Views: City side *

* Subject to availability

Our restaurants and bars

AL QASR

Type of cuisine: International

Our all-day dining and à la carte restaurant is a lively, vibrant space that can seat up to 200 guests at a time. It features a wide variety of Arabic, Indian, Moroccan and western cuisines.

Lunch

13:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AL MAJLIS

Type of cuisine: Regional

This Levantine fine-dining restaurant provides an exceptional and traditional eastern Mediterranean-influenced dining experience. You can dine indoors or on the terrace overlooking the Grand Mosque and the Kaaba.

Lunch

00:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AL NARJES

Photo non contractuelle / Strictly non binding

An Elegant lounge with cake - patisserie counter A tea and coffee sommelier will be on hand to provide the connoisseurs choice of loose teas and specialty coffee roasts from all over the world

NARJES TEA LOUNGE

Photo non contractuelle / Strictly non binding

This exclusive but informal lounge serves a variety of light snacks, sandwiches, freshly-made ice cream and freshly-baked patisserie from the counter, along with a wide variety of gourmet teas and coffees from around the world.

THE CREAMERY

Photo non contractuelle / Strictly non binding

This artistic, informal, fun-filled café provides a perfect hangout for your family on the terrace featuring a stunning view of the Grand Mosque and the Holy Kaaba. It serves custom-designed Teppanyaki ice cream dishes on ice-cold frozen stones.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 61 m²

  • Maximum capacity: 80 people

Find out more

Our guest reviews for
Raffles Makkah Palace

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

3,137 reviews

very good to be there

Customer review rating 4.6/5

Mona A. A. Families - 02/12/2019 Confirmed reviews ALL

The staff are wonderful, people who worked behind did well, and I thank mr. Khalid in an accountant to make think is easy. The room and food were good accept toilet in my room the small one was problem water didn't go until plumper came and fixed. Reception was very fast doing registered and passing room card.

Dear Mona A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Lovely Hotel

Customer review rating 4.6/5

Mohammad B. Families - 02/12/2019 Confirmed reviews ALL

Great location and great service, will coming back again in six months for sure.

Dear Mohammad b., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent

Customer review rating 4.6/5

Fawaz A. Families - 28/11/2019 Confirmed reviews ALL

The view & room service.

Dear Fawaz A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

The Best Hotel in this area

Customer review rating 4.6/5

Amar Couples - 27/11/2019 Confirmed reviews ALL

The best experience ever, high quality standards, dedicated personnel, irreproachable cleanliness.

Dear Amar L., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Comfortable

Customer review rating 4.6/5

Fahad B. S. A. S. Families - 25/11/2019 Confirmed reviews ALL

Views are great. Service is good. Rooms are clean. Staff are helpful. F&B is great.

Dear Fahad Bin Saad A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

The suite is comfortable

Customer review rating 4.6/5

Amal A. Families - 20/11/2019 Confirmed reviews ALL

The experience is good and the suite is comfortable and service is good

Dear Hila A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mr

Customer review rating 4.6/5

Ashif M. K. Friends - 20/11/2019 Confirmed reviews ALL

Extremely satisfied with all the departments! Breakfast! Room services! Cleanness! Very friendly staff!

Dear Ashif k., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.6/5

Mohamed Friends - 20/11/2019 Confirmed reviews ALL

Cleanning Very nice reception Smile an kihd faces from al the workers

Dear Mohamed A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Wonderful

Customer review rating 4.6/5

Munirah Families - 18/11/2019 Confirmed reviews ALL

Mostly everything was perfect . Staff were very helpful and friendly. Super clean and elegant.

Dear Munirah A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

I felt that I was at home all staff very helpful in the very near future I would love to come back.

Customer review rating 4.6/5

Hana Families - 15/11/2019 Confirmed reviews ALL

I will always come back to this hotel I feel it's my second home.

Dear Hana B., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Customer review rating 4.6/5

Aysha A. D. U. N. (. A. Families - 14/11/2019 Confirmed reviews ALL

awesome Thanks

Dear Mubarek A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

amaze me with the art of hospitality

Customer review rating 4.6/5

Ghassan A. Families - 13/11/2019 Confirmed reviews ALL

Thanks for all staff to make our stays comfortable .

Dear Ghassan A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent

Customer review rating 4.6/5

Anonymous Solo - 12/11/2019 Confirmed reviews ALL

As usual the best hotel in the holly city of Makkah.

Dear Abdulhakim A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Reward them 6 stars

Customer review rating 4.6/5

Syed K. Families - 07/11/2019 Confirmed reviews ALL

Best hotel in Saudi Arabia

Dear Syed Aqeel K., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great experience at Raffles

Customer review rating 4.6/5

Nasrin Families - 05/11/2019 Confirmed reviews ALL

Amazing experience where the friendly staff made the stay. Will be staying with you again.

Dear Nasrin M., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Not happy

Customer review rating 4.6/5

Anonymous Couples - 05/11/2019 Confirmed reviews ALL

Was so unprofessional you asked me to send a copy of my credit card 18 hrs before my arrival. The threaten email was sent the night before my arrival at 8 pm asking for a copy of my credit card and National I’d before 10 pm that night or my booking will be canceled This is enough attitude to ruined my stay

Dear Rima A., Thank you for taking the time to tell us about your experience at the Raffles Makkah Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Raffles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Not Sure!

Customer review rating 4.6/5

Yasser A. Families - 05/11/2019 Confirmed reviews ALL

Excellent location amazing view outstanding housekeeping service( with corrective action after minor issue reported ) but unfortunately booking and arrival experience were horrible and management support was almost null and minimal!

Dear Yasser A., Thank you for taking the time to tell us about your experience at the Raffles Makkah Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Raffles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

It was an enjoyable experience

Customer review rating 4.6/5

Ibrahim A. Families - 04/11/2019 Confirmed reviews ALL

It was quiet and comfortable

Dear Ebtesam B., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.6/5

Anonymous Families - 02/11/2019 Confirmed reviews ALL

Making our Hotel booking was nightmare, I was trying from Dubai to book directly through hotel reservation, when I called hotel number +966 12…, the person transfer me to the reservation and then I am on hold for 10 to 15 minutes no response, in one day I made almost 7 to 8 call trying my luck but no success this went for couple of days and then I give up then I called my friend in Jeddah he then book for me, upon arrival in Hotel every thing was ok.

Dear Siraj Ahmed K., Thank you for taking the time to tell us about your experience at the Raffles Makkah Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Raffles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Mohammed

Customer review rating 4.6/5

Mohammed Families - 31/10/2019 Confirmed reviews ALL

It was satisfactory though disappointing that I did not get reward points for the expensive stay. I am not willing to return if I am not rewarded for the stay. I opt to go for another chain.

Dear Mohammed A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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