Raffles Makkah Palace 5 stars

Customer review rating (ALL Rating) 4.5/5 1,204 reviews

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ALLSAFE approved hotel

Hotel extras

  • 24/7 Butler Services

  • Digital IPad Check-in / Check-out

  • Easy access to Holy Haram

  • Sleep Serenity Rituals

  • Free Health Club & Spa Access

Our accommodation(s)

Hotel location

Raffles Makkah Palace

King Abdul Aziz Endowment, PO Box 1281
21955 MAKKAH
Saudi Arabia

GPS:21.429729, 39.828369

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,204 reviews

TripAdvisor Rating  4.5/5  2,106 reviews

Best service in Makhah

TripAdvisor rating 5.0/5

Om3abod TripAdvisor review

Amazing customer services , close to Haram, nice breakfast & service in the buffet breakfast . Very welcoming check in check out experience . Attentive smart staff, good room immunities, what took my heart is the service for sure

Hospitable and luxurious accommodation 🌸. مضيافين و اقامه فخمه

Customer review rating 5.0/5

Moza Y. Families - Confirmed reviews ALL

An excellent experience in Makkah the best hotel there 🌸

Dear Mr. Moaza. May Allah accept your prayers. Thank you for trusting us and for your valuable time to express your feedback about our services. Our main goal is to provide the best spiritual experience in a privileged atmosphere in Makkah. We hope to see you soon on your next visit.

Raffles really exceeded our expectations!

TripAdvisor rating 5.0/5

Ain Z TripAdvisor review

We had an amazing stay here for Umrah! On top of the amazing Kaabah view that we got, the treatment that we received here was sooo unexpectedly good. We didn’t expect it at all. They go way above and beyond for us. We kept getting food delivered to our rooms at 408 and 908 even when we didn’t ask for it. Room service department also kept calling our room out of concern because we havent gone to the hotel restaurant to have lunch/dinner nor order room dining. They kept asking if we were okay too 🤣 trust me, we’re more than okay. We’re just Asians. We don’t eat a lot hahaha. Their food portion is so big that we can’t finish it all 😭 Our butler delivers fresh fruits everyday even though the previous ones were left untouched. We also got different kinds of sweets delivered to our room everyday 🥰 definitely will come again. Their hospitality is something that we have never experienced before, not even from a 5-star hotel in Malaysia. We’d like to personally thank Imam and Mohamed Hafiz from cleaning department, Yaseen, the Chinese-looking Indonesian guy and 2 girls from breakfast place at P12 (we didn’t get their names). We also would like to thank Anshad, Iqbal and team from Al-Majlis at P11. And lastly, we’d like to show appreciation to our bell boy, Mohamed. These people are genuinely kind and they are a part of the group that made our stay lovely and memorable ❤️ a lot of other staff made our stay here pleasant too but we didn’t get their names :(

Dear Ainz, We appreciate your positive feedback about our hotel. We are pleased that your stay in front of Al-Haram al-Sharif has a perfect view of the holy Kaaba. At Raffles Makkah Palace, we are proud of our proximity to Al-Haram al-Sharif and our panoramic views and thank you for taking the time to share your review about our food services and experience with other travelers. We are honored that our reception and buffet team provided privacy and comfort during your stay to make your stay a special experience. We will redirect your valuable comments to Mr. Imam, Mr. Hafiz, Mr. Yaseen, and Mr. Mohamed Personally. We look forward to welcoming you to our hotel soon. May Allah accept all your prayers.

Great stay

TripAdvisor rating 5.0/5

soummmieee TripAdvisor review

Very good service, the housekeeping mohammed and yasir they did a great job about cleaning the room 410. Kind people, good breakfast. We booked 3 days before but we exchanged to stay 2 days more. See you soon

Dear Mr. Soumie, Thank you for your kind review, we highly appreciate it. We are thrilled that you enjoyed your stay with our cleaning services at Raffles Makkah Palace, we strive to always provide the best service to our guests so they can enjoy a spiritual stay at the most sacred places in the world. We will redirect your valuable comments to Mr. Mohammed and Mr. Yasir Personally, we look forward to welcoming you soon. May Allah accept all your prayers.

Excellent location

Customer review rating 5.0/5

Ahmed M. 🇮. Solo - Confirmed reviews ALL

Although it was short, it was excellent.

Dear Mr. Ahmed, Thank you for trusting Raffles Makkah Palace. We are pleased that you enjoyed our location in the proximity of Al-Haram Al-Sharif. We chose this site specifically to provide our guests with the best view and the closest entrance to Masjid Al-Haram to enjoy a distinctive spiritual experience. We are looking forward to welcoming you again at Raffles Makkah Palace soon.

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Other web-users rate our hotel

  • 388 reviews 9/10 Location
  • 488 reviews 7.4/10 Room
  • 1,112 reviews 8.9/10 Service
  • 8 reviews 5.6/10 WiFi
  • 200 reviews 7.5/10 Vibe
  • 169 reviews 7.5/10 Cleanliness
  • 166 reviews 8.6/10 Breakfast
  • 132 reviews 3.4/10 Value

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