Raffles Makkah Palace 5 stars

Customer review rating (ALL Rating) 4.8/5 2,315 reviews

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Description

Hotel extras

  • 24/7 Butler Services

  • Digital IPad Check-in / Check-out

  • Easy access to Holy Haram

  • Sleep Serenity Rituals

  • Free Health Club & Spa Access

Our accommodation(s)

Hotel location

Raffles Makkah Palace

King Abdul Aziz Endowment, 24231, PO Box 1281
21955 MAKKAH
Saudi Arabia

GPS:21.4196614103, 39.8251459708

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,315 reviews

TripAdvisor Rating  4.8/5  2,666 reviews

Certificate of excellence 2025

Customer review rating 4.0/5

Hidaya M. Families - Confirmed reviews ALL

The location is great.Tge buffet was the best and everything else is perfect except the rooms had a moldy smell.we called the reception and they came and sprayed some air freshener but didn't help much.

Dear Ms. Hidaya, Thank you for your positive feedback on our location, bathroom and breakfast buffet. We are always honored to welcome you to Raffles Makkah Palace. We take your comment about the suite's smell into consideration, waiting to serve you again on your next visit to Makkah soon.

Customer review rating 5.0/5

Ayesha R. Families - Confirmed reviews ALL

My biggest challenge with traveling is managing my son’s life threatening food allergies. I was very stressed, but my experience was made incredibly smooth and stress free, starting with our superstar Butler Vaseem Akram, who reached out to me on WhatsApp ahead of time asking for any special accommodations. By the time we arrived and checked in, Vaseem Akram and restaurant manager Anshad immediately coordinated with Executive Chef, Chef Tamri ( Best Chef in the World!), who personally met with us, took detailed notes and ensured the entire kitchen was alerted. Under Chef Tami’s leadership, they prepared safe meals for my son with exceptional attention to cross contamination. The food was incredibly delicious, varied and prepared with true care. My favorite restaurant was Creamery at the Terrace with the most amazing view. Manager Mohammad was amazing and our servers Emad and Mustafa took excellent care of us. Safeer and Dawood handled housekeeping seamlessly and our suite was spotless 24/7. The Bellboy Husein was always available with a warm smile and ready to help at any moment. I am deeply grateful to the entire team under Vaseem Akram’s and Chef Tami’s leadership for their professionalism, hardwork and exceptional hospitality.

Dear Ms. Ayesha, Thank you for your kind review, we highly appreciate it. We are thrilled that you enjoyed your stay with our services at Raffles Makkah Palace, we strive to always provide the best service to our guests so they can enjoy a spiritual stay at the most sacred places in the world. We will redirect your valuable comments to Mr. Vaseem Akram, Chef Tamri, Mr. Mohammad, Mr. Emad, Mr. Mustafa, Mr. Safeer, Mr. Dawood and Mr. Husein personally, we look forward to welcoming you soon. May Allah accept all your prayers.

Customer review rating 5.0/5

Siraj S. Families - Confirmed reviews ALL

Like prior stays service was superb. Very attentive staff. Ofcourse location to haram, has elevators that are private. From check to check out was welcoming and flawless. Saad at check in was excellent. Excellent food. In the Resturant all the staff were polite and prompt. Especially Ashraff went beyond his job to make us comfortable. Anshad, the morning manager was very nice. We will come back.

Dear Mr. Siraj, Thank you for trusting Raffles Makkah Palace. We are pleased that you enjoyed our elevator, checkout process and location in the proximity of Al-Haram Al-Sharif. We chose this site specifically to provide our guests with the best view and the closest entrance to Masjid Al-Haram to enjoy a distinctive spiritual experience. We will redirect your valuable comments to Mr. Saad, Mr. Ashraf, and Mr. Anshad personally, we look forward to welcoming you soon. May Allah accept all your prayers.

Customer review rating 5.0/5

Halimah J. Families - Confirmed reviews ALL

Our kids love it, especially the buffet…

Dear Ms. Halimah, Thank you for your valuable time, and your positive feedback about our buffet. It’s a pleasure to have you at our hotel, and we are glad that you enjoyed your stay. We will redirect your comments to our management team and hotel staff. Looking forward to welcoming you again soon.

Customer review rating 5.0/5

Mr Y. A. Families - Confirmed reviews ALL

I had an amazing stay at Raffles Makkah. The service was exceptional from the moment I arrived. The staff were warm, welcoming, and truly made my stay comfortable. A special thank you to Rahaf and Ghaida — both of them were incredibly helpful, attentive, and professional. They made sure everything was perfect and their kindness added so much to my experience. We also loved the UAE National Day celebration at the hotel — it was beautiful, thoughtful, and made our stay even more special. Highly recommended for anyone visiting Makkah. I will definitely return!

Dear Mr. Y.., Thank you for trusting Raffles Makkah Palace. We are pleased that you enjoyed our location in the proximity of Al-Haram Al-Sharif. We will redirect your valuable comments to Ms. Rahaf and Ms. Ghaida personally, we look forward to welcoming you soon. May Allah accept all your prayers.

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Other web-users rate our hotel

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  • 256 reviews 9.4/10 Vibe
  • 255 reviews 8.5/10 Cleanliness
  • 208 reviews 8.4/10 Comfort

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