Raffles Makkah Palace 5 stars

Customer review rating (ALL Rating) 4.8/5 2,575 reviews

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Description

Hotel extras

  • 24/7 Butler Services

  • Digital IPad Check-in / Check-out

  • Easy access to Holy Haram

  • Sleep Serenity Rituals

  • Free Health Club & Spa Access

Our accommodation(s)

Hotel location

Raffles Makkah Palace

King Abdul Aziz Endowment, 24231, PO Box 1281
21955 MAKKAH
Saudi Arabia

GPS:21.4196614103, 39.8251459708

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,575 reviews

Customer review rating 5.0/5

Sulaiman A. Couples - Confirmed reviews ALL

Raffles Makkah Palace Hotel suite 511 from April 15-17, 2026 Our thanks to Ms Shatha duty manager,who checked us in after extending our stay for more 2 nights, with a special thanks to Mr AbdulAziz receptionist for upgrading the room with a better view Of Almasjid Alharam. Alqasr restaurant serving dinner and breakfast with alot of delicious varieties;our thanks to all chefs and all team their. Our thanks to Mr AbdulRahman receptionist in dinner restaurant/Mr AbdulAllah/ Mr Muhammad Ayoub. Our thanks also to Ms Mee'ad receptionist in the breakfast restaurant Special thanks to Mr Hamdan breakfast restaurant supervisor/Mr AbduAllah / Mr Hussain/Mr Nouman in egg station and all team. Thanks to Ms Leena and Ms Raghad from guests relation desk for their follow-up and polite attitudes. Thanks also to Mr Ansar/Mr Mundane mia housekeepers floor 5 Our thanks also to Mr Ezzeldin from bell captain services The hotel has a prayer hall facing Almasjid Alharam;if you have run out of time,you can proform daily prayers held in the Almasjid Alharam in the hotel prayer hall(noting that I would appreciate it if the hotel management could review the Qibla direction on the prayer mats as it needs some adjustment). Thanks to all in the hotel for their attention & polite attitudes.

Dear Mr. Sulaiman, Thank you for your kind review, we highly appreciate it. We are thrilled that you enjoyed your stay with our services at Raffles Makkah Palace. We strive to always provide the best service to our guests so they can enjoy a spiritual stay in the most sacred places in the world. We will share your valuable comments personally with Ms. Shatha, Mr. AbdulAziz, Mr. AbdulRahman, Mr. AbdulAllah, Mr. Muhammad Ayoub, Ms. Mee’ad, Mr. Hamdan, Mr. Hussain, Mr. Nouman, Ms. Leena, Ms. Raghad, Mr. Ansar, Mr. Mundane Mia, Mr. Ezzeldin, as well as our team. We also take your comment regarding the prayer hall direction into consideration and will share it with the concerned department. We look forward to welcoming you again soon. May Allah accept all your prayers. Warm regards, Mohamed Atta Hotel Manager

Customer review rating 3.5/5

Mustafa A. O. Families - Confirmed reviews ALL

We stayed in suite 1709 , which had a moldy smell , i believe the carpet needs changing or serious disinfectant treatment. The towels are worn out and threaded . The thermostat is actually an on off switch only as it doesn't control the temperature in the room . Our buttler , Saber was the best staff member who showed me a lot of care during my stay . At checkout out I was sent out by the best front office staff , Mr Chakiri . BF was perfect. Thanks to all the staff at AlQasr restaurant.

Dear Mr. Mustafa, Thank you for your kind review, we highly appreciate it. We are thrilled that you enjoyed your stay with our services at Raffles Makkah Palace, we strive to always provide the best service to our guests so they can enjoy a spiritual stay at the most sacred places in the world. We will redirect your valuable comments to Mr. Saber and Mr. Chakiri personally. We take your comment about the suite amenities & cleanliness into consideration, waiting to serve you again on your next visit to Makkah soon. Warm regards, Mohamed Atta Hotel Manager

Customer review rating 4.5/5

Mahomed S. P. Families - Confirmed reviews ALL

Very happy after having stayed at Darul Tawheed for the last 18 years. My only gripe is the lack of dedicated lifts to the hotel. I was there at a quiet time and had to wait for lifts. I can imagine how it will be when Makkah is busy. Overall top service and accommodation. Will stay with you in future.

Dear Mr. Mohamed, Thank you for your positive feedback on our service and suite view. We are always honored to welcome you to Raffles Makkah Palace. We take your comment about the elevator into consideration, waiting to serve you again on your next visit to Makkah soon. Warm regards, Mohamed Atta Hotel Manager

Customer review rating 5.0/5

Abdulaziz A. Families - Confirmed reviews ALL

Great

Dear Mr. Abdulaziz, Thank you for your awesome feedback. We are thrilled that you had a memorable stay and can’t wait to serve you again soon. Warm regards, Mohamed Atta Hotel Manager

Customer review rating 4.5/5

Ridwaan P. Families - Confirmed reviews ALL

Location is excellent. Small conveniences make the experience better.

Dear Mr. Ridwaan, Thank you for trusting Raffles Makkah Palace. We are pleased that you enjoyed our location in the proximity of Al-Haram Al-Sharif. We chose this site specifically to provide our guests with the best view and the closest entrance to Masjid Al-Haram to enjoy a distinctive spiritual experience. We are looking forward to welcoming you again at Raffles Makkah palace soon. Warm regards, Mohamed Atta Hotel Manager

Other web-users rate our hotel

  • 431 reviews 9.6/10 Location
  • 703 reviews 8.5/10 Room
  • 1,631 reviews 9.3/10 Service
  • 9 reviews 4.8/10 WiFi
  • 395 reviews 8.3/10 Food
  • 299 reviews 9.2/10 Vibe
  • 282 reviews 8/10 Cleanliness
  • 247 reviews 8.2/10 Comfort

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