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Raffles Makkah Palace 5 stars

Customer review rating (ALL Rating) 4.6/5 3,993 reviews

ALLSAFE approved hotel

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Raffles Makkah Palace
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+ 9 Services

Hotel extras

  • 24/7 Butler Services

  • Digital IPad Check-in / Check-out

  • Easy access to Holy Haram

  • Sleep Serenity Rituals

  • Free Health Club & Spa Access

Hotel location

Raffles Makkah Palace

King Abdul Aziz Endowment
PO Box 1281
21955 makkah
saudi arabia

Tel: +966125717888

Fax: (+966)125717999

Check-in from 16h00

Check out up to 12h00

  • By plane

    KING ABDULAZIZ INTERNATIONAL APT At 100km / 62.14 miles

  • By plane

    PR MOHAMMAD BIN ABDULAZIZ APT At 400km / 248.55 miles

  • By plane

    TAIF AIRPORT At 250km / 155.34 miles

GPS:21.429729, 39.828369

Hotel services

Check-in from - Check out up to

In summary
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

Our accommodation(s)

All Raffles Makkah Palace's 214 suites are magnificent, luxurious suites offer beautiful-appointed and artistically-decorated space in which to relax, entertain and contemplate the majesty of one's surroundings & enjoy our 3 types of panoramic views.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 61 m²

  • Maximum capacity: 80 people

Find out more

Our guest reviews for
Raffles Makkah Palace

100% genuine reviews from our guests

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ALL Rating 4.6/5

3,993 reviews

TripAdvisor Rating 4.5/5

1,592 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

My favourite hotel in Makkah

Customer review rating 4.5/5

Hussam A. Families - 27/11/2021 Confirmed reviews ALL

Everything was excellent Location,Cleanness,Bed comfort,Pillows,Housekeeping,

Dear Hussam A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 5.0/5

Z Families - 26/11/2021 Confirmed reviews ALL

I enjoyed the most, the receptionist are very kind

Dear Zoman A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay .. nice view

Customer review rating 4.5/5

Fahad Families - 24/11/2021 Confirmed reviews ALL

Fantastic.. nice view.. excellent breakfast and services

Dear Fahad A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Amazing staff

Customer review rating 5.0/5

Abdullah A. Families - 23/11/2021 Confirmed reviews ALL

The staff were very supportive and helpful and each one of them was doing their best to help and assist without hesitation.

Dear Abdullah A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

New experience

Customer review rating 3.5/5

Abdullah A. Couples - 15/11/2021 Confirmed reviews ALL

It was an excellent experience seeing Ka’aba from my hotel suite but there was some issues ( the hotel still using old electrical plugs, coffe machine and water heater location, lighting is not bright enough and last there is not relaxing path) so my rating can not exceed 7 putting a side how much I paid for 2 nights. I think suite without Kaaba view will be rated 5 out of 10. That is my honest opinion because i have seen better room services with much less price. I have All accore membership but my registration is not recorded there .

Dear Mr. Abdullah, thank you for your positive feedback towards our location, we are always honored to welcome you in Raffles Makkah Palace, we take your comment about the room rates into our consideration, waiting to serve you again in your next visit to Makkah in the near future providing a better service.

Good stay Except for the car that I rented from you to go to Mecca, or does it have petrol and we stopped at two stations for me to tire it out and this is not permissible because I must take a car that will deliver to me and be ready and have petrol

Customer review rating 4.5/5

Seham A. Friends - 14/11/2021 Confirmed reviews ALL

We are the guests of the AlRahman Most Merciful and in the best city created by God Almighty... I hope that the hotel will maintain the level of cleanliness and services provided. Thank you

Dear Ms. Seham, thank you for your positive feedback towards your stay, we are always honored to welcome you in Raffles Makkah Palace, we take your comment about the cleanliness and service into our consideration, waiting to serve you again in your next visit to Makkah in the near future providing a better service.

Perfect Hotel

Customer review rating 5.0/5

Bedour A. B. Families - 14/11/2021 Confirmed reviews ALL

I recommend it

Dear Mrs. Bedour, May Allah accept your prayers. Thank you for trusting us and for your valuable time to express your feedback about our services. Our main goal is to provide the best spiritual experience in a privileged atmosphere in Makkah. We hope to see you soon on your next visit.

Great stay, well located, amazing breakfast and service

Customer review rating 4.5/5

Ahmad T. Families - 13/11/2021 Confirmed reviews ALL

Amazing

Dear Mr.Ahmed, May Allah accept your prayers. Thank you for trusting us and for your valuable time to express your feedback about our services. Our main goal is to provide the best spiritual experience in a privileged atmosphere in Makkah. Please follow our exclusive offers for this year. We hope to see you soon on your next visit.

excellent, prime location, hospitable and professional staff

Customer review rating 5.0/5

Hala Solo - 11/11/2021 Confirmed reviews ALL

excellent, prime location, hospitable and professional staff

Dear MS. Hala, Thank you for your confidence in choosing Raffles Makkah Palace, we are pleased that you enjoyed our proximity to Al-Haram Al-Sharif. We chose this site specifically to provide our guests with the best view and the closest entrance to Al-Haram Al-Sharif to enjoy a distinctive spiritual experience. We are looking forward to welcoming you again at Raffles Makkah palace soon. Please follow our social media channels to receive our latest offers.
Customer review rating 3.0/5

Ghadah Families - 09/11/2021 Confirmed reviews ALL

Poorly cleaned The staff isn’t trained to serve people according to the international Raffles standards Poor customer experience Food had to be upscaled in terms of taste and variety Elevators are taking so long that I no longer this about staying at raffles Dirty elevator We got stuck in an elevator for 10 mins and we had to call the hotel so someone can answer the emergency bell

Dear Mr. Ghadah, we appreciate your review. We’ll take your comment about service, food, staff attitude, and the elevators into consideration and forward it immediately to the concerned department. We look forward to serving you in the future.

The BEST hotel in Makkah with the absolute BEST staff.

Customer review rating 4.5/5

Dr M. O. Families - 09/11/2021 Confirmed reviews ALL

We stayed in Kabaa Premier suite, the Kabaa view is out of this world. Special thanks to our floor supervisor Mr Mohamed Sayed Hussein, the nicest person I have ever met. Breakfast was excellent, we were hosted by the BEST supervisor Mrs Nouf Sokhairi, she was helping everyone in Alkasser Restaurant with her beautiful spirit and ever lasting smile. Fruit basket daily and ZamZam water on the second day. Thanks to ALL, we love your lovely preperty and we will be back in Shaa ALLAH.

Dear Mustafa, Thank you for your confidence in choosing Raffles Makkah Palace, we are pleased that you enjoyed our proximity to Al-Haram Al-Sharif. We chose this site specifically to provide our guests with the best view and the closest entrance to Al-Haram Al-Sharif to enjoy a distinctive spiritual experience. We will direct your kind words to Mr. Moahmed. We are looking forward to welcoming you again at Raffles Makkah palace soon. Please follow our social media channels to receive our latest offers.

Good stay

Customer review rating 4.0/5

H. Families - 07/07/2021 Confirmed reviews ALL

Good experience the staff are extremely supportive

Dear Al Anazi H., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team.we sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 3.0/5

Hesham Families - 04/07/2021 Confirmed reviews ALL

hotel location & clean is good. however, I did not feel the difference as iam a platinum member. the staff looks not educated about the benefits. and not clear to me what hotel will provide. my RESERVATIONS includes breakfast and dinner. we had excellent breakfast. however the dinner experience is bad due to: 1. vary limited choices. i complained as I have my family and some of them needs more choices like pizza or lazania... in day 4 they open the menus for us. 2. in day 3 dinner found hairs in two meals. I complained from that and i did not received a positive response from the hotel manager. they send me a free Arabic coffee in days 4,5 &6. in addition to cake. 3. as a member they provide a daily free drinks, that is Green and normal tee and espresso (I told them you provide all that free to all rooms) what is the difference as members. I am in Saudi Arabia and I like to drink the Saudi coffee (Arabic coffee)

Dear Hesham A., Thank you for taking the time to tell us about your experience at the Raffles Makkah Palace.we are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Raffles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

marvelous view to Kaba

Customer review rating 4.0/5

Adil Families - 30/06/2021 Confirmed reviews ALL

it was great from the staff but the hotel needs to be renovated soon its furniture is getting old.

Dear Adil Sulaiman A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Superb Experience staying in Raffles Mekkah hotel

Customer review rating 5.0/5

Enjang Y. Families - 30/06/2021 Confirmed reviews ALL

I love everything about Raffles Mekkah Hotel. The ambience, room interiors, bed, food (the breakfast is so delicious), the hospitality of hotel receptionist, restaurant receptionist, the cheff are so excellent. I can say this hotel deserve to be the best in Mekkah. I hope oneday i can comeback to stay in this hotel again. Inshaa Allah aamiin.

Dear Enjang S., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A very good stay

Customer review rating 5.0/5

Y A. Families - 26/06/2021 Confirmed reviews ALL

Excellent location, wonderful stay. Planning to come back

Dear Yahia A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Amazing

Customer review rating 5.0/5

Dr. F. E. Couples - 23/06/2021 Confirmed reviews ALL

Extremely kind hospitality

Dear Fatma E., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Outstanding

TripAdvisor rating 5.0/5

ShareefAlmubarak 30/03/2021 TripAdvisor review

Red carpet care, before arrival, at entrance, up to an extraordinary room with unforgettable panoramic view towards Kaaba. The location is the best among all Makkah hotels, with great facility services. Thanks for the welcome gift of nice fruit basket and delicious to sets of sweets.

Dear Guest, Thank you for taking the time to review your stay at Raffles Makkah Palace. We look forward to welcoming you again soon.

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