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Raffles Makkah Palace 5 stars

Customer review rating 4.6/5 3,947 reviews

ALLSAFE approved hotel

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Raffles Makkah Palace
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+ 9 Services

Hotel extras

  • 24/7 Butler Services

  • Digital IPad Check-in / Check-out

  • Easy access to Holy Haram

  • Sleep Serenity Rituals

  • Free Health Club & Spa Access

Hotel location

Raffles Makkah Palace

King Abdul Aziz Endowment
PO Box 1281
21955 makkah
saudi arabia

Tel: +966125717888

Fax: (+966)125717999

Check-in from 16h00

Check out up to 12h00

  • By plane

    KING ABDULAZIZ INTERNATIONAL APT At 100km / 62.14 miles

  • By plane

    PR MOHAMMAD BIN ABDULAZIZ APT At 400km / 248.55 miles

  • By plane

    TAIF AIRPORT At 250km / 155.34 miles

GPS :21.429729, 39.828369

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms
Catering services
  • 2 Restaurants
  • No Bar
Meetings/Events
  • No Meeting room
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 214 rooms
    • No room for people with reduced mobility
    • No family room
    • No connecting room
    • No non-smoking room
    • No floor
  • Languages spoken at the hotel
    • English
    • Arabic
  • Wi-Fi
    • High Speed WiFi
    • WiFi at the hotel Additional charge
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • 100% Non Smoking Property

Our accommodation(s)

All Raffles Makkah Palace's 214 suites are magnificent, luxurious suites offer beautiful-appointed and artistically-decorated space in which to relax, entertain and contemplate the majesty of one's surroundings & enjoy our 3 types of panoramic views.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 61

  • Maximum capacity: 80 people

Find out more

Our guest reviews for
Raffles Makkah Palace

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

3,947 reviews

TripAdvisor Rating 4.5/5

1,541 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay

Customer review rating 4.0/5

H. Families - 07/07/2021 Confirmed reviews ALL

Good experience the staff are extremely supportive

Dear Al Anazi H., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team.we sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 3.0/5

Hesham Families - 04/07/2021 Confirmed reviews ALL

hotel location & clean is good. however, I did not feel the difference as iam a platinum member. the staff looks not educated about the benefits. and not clear to me what hotel will provide. my RESERVATIONS includes breakfast and dinner. we had excellent breakfast. however the dinner experience is bad due to: 1. vary limited choices. i complained as I have my family and some of them needs more choices like pizza or lazania... in day 4 they open the menus for us. 2. in day 3 dinner found hairs in two meals. I complained from that and i did not received a positive response from the hotel manager. they send me a free Arabic coffee in days 4,5 &6. in addition to cake. 3. as a member they provide a daily free drinks, that is Green and normal tee and espresso (I told them you provide all that free to all rooms) what is the difference as members. I am in Saudi Arabia and I like to drink the Saudi coffee (Arabic coffee)

Dear Hesham A., Thank you for taking the time to tell us about your experience at the Raffles Makkah Palace.we are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Raffles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

marvelous view to Kaba

Customer review rating 4.0/5

Adil Families - 30/06/2021 Confirmed reviews ALL

it was great from the staff but the hotel needs to be renovated soon its furniture is getting old.

Dear Adil Sulaiman A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Superb Experience staying in Raffles Mekkah hotel

Customer review rating 5.0/5

Enjang Y. Families - 30/06/2021 Confirmed reviews ALL

I love everything about Raffles Mekkah Hotel. The ambience, room interiors, bed, food (the breakfast is so delicious), the hospitality of hotel receptionist, restaurant receptionist, the cheff are so excellent. I can say this hotel deserve to be the best in Mekkah. I hope oneday i can comeback to stay in this hotel again. Inshaa Allah aamiin.

Dear Enjang S., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A very good stay

Customer review rating 5.0/5

Y A. Families - 26/06/2021 Confirmed reviews ALL

Excellent location, wonderful stay. Planning to come back

Dear Yahia A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Amazing

Customer review rating 5.0/5

Dr. F. E. Couples - 23/06/2021 Confirmed reviews ALL

Extremely kind hospitality

Dear Fatma E., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

satisfaied

Customer review rating 5.0/5

Abduellah E. A. O. Families - 22/06/2021 Confirmed reviews ALL

it was good experience

Dear Abdulellah A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

It was a nice time in yours location

Customer review rating 5.0/5

Dr.randaalloqmani Friends - 20/06/2021 Confirmed reviews ALL

It was excellent place .all was ln range 10 /10 Special thanks for dear Raghad Alhazmi in call center for her help

Dear Randa A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Customer review rating 3.5/5

Saleh A. Families - 18/06/2021 Confirmed reviews ALL

Well located,, nice reception and in time. Old furniture need renovation. The restaurant over prince ..

Dear Saleh A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very comfortable stay

Customer review rating 4.5/5

Abdulrhman Business - 16/06/2021 Confirmed reviews ALL

I would like to thank Mr. Ahmad Alamri who treated me in the hotel more than I expected. I really appreciate his good help and service. The hotel overall is very well organised because of him.

Dear Abdulrahman A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good

Customer review rating 5.0/5

Mariam A. M. Families - 15/06/2021 Confirmed reviews ALL

Very good

Dear Mariam Al m., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Best stuff , best reception

Customer review rating 5.0/5

Muqrin Families - 13/06/2021 Confirmed reviews ALL

The hotel has the best stuff , reception and security The location is perfect and the food is delicious

Dear Miqren Khaked A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Wish it was BETTER

Customer review rating 3.0/5

A. Families - 11/06/2021 Confirmed reviews ALL

- The view of Kaab is not as described. - The shower water was very hot because it had problem. - All the power sockets are out of date except maybe 2.

Dear Mohammed A., Thank you for taking the time to tell us about your experience at the Raffles Makkah Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Raffles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 4.5/5

Abeer A. Families - 10/06/2021 Confirmed reviews ALL

It was an incredible stay with Raffles Makkah Palce and the only one thing that I didn’t like it is the hot water in the bathroom it was so hot I hope they can fix this problem :)

Dear Abeer A. H., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very good stay

Customer review rating 5.0/5

Saleh A. Families - 08/06/2021 Confirmed reviews ALL

One of best hotels I have been last five years.

Dear Saleh A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very good

Customer review rating 4.5/5

Hamad A. S. Couples - 08/06/2021 Confirmed reviews ALL

I spent pleasant time, check in & check out was smooth, It was the right decision to stay in Rafflef I was wonderful

Dear Hamad A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located and good stay

Customer review rating 5.0/5

K. A. K. Families - 03/06/2021 Confirmed reviews ALL

One of the best hotels in Makkah

Dear Saad Khalifa A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Outstanding

TripAdvisor rating 5.0/5

ShareefAlmubarak 30/03/2021 TripAdvisor review

Red carpet care, before arrival, at entrance, up to an extraordinary room with unforgettable panoramic view towards Kaaba. The location is the best among all Makkah hotels, with great facility services. Thanks for the welcome gift of nice fruit basket and delicious to sets of sweets.

Dear Guest, Thank you for taking the time to review your stay at Raffles Makkah Palace. We look forward to welcoming you again soon.

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