Fairmont Ajman

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Fairmont Ajman 5 stars

Customer review rating (ALL Rating) 4.2/5 874 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Complimentary WiFi

  • Conveniently located 30 minutes away from Dubai.

  • Seven exquisite restaurants and lounges with a variety of cuisines.

  • World-renowned Willow Stream Spa, offering aromatherapy massages.

  • 1,500 square meters of flexible conference, events, weddings and meeting space.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Fairmont Ajman

Sheikh Humaid Bin Rashid, Al Nuaimi Street, Ajman
97555 AJMAN
United Arab Emirates

Telephone +971 6 701 5757

Fax +971 6 701 5656

Contact email

  • By plane

    DUBAI INTERNATIONAL AIRPORT   At 30km / 18 miles

  • By plane

    SHARJAH INTERNATIONAL AIRPORT At 20km / 12 miles

GPS:25.418766, 55.439115

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Featuring 252 guestrooms and suites complete with ample space and stunning views of the Arabian Gulf. Combining hospitality and elegance with impeccable service, Fairmont Ajman promises a truly memorable experience during your stay.

Our guest reviews

Our guest reviews for
Fairmont Ajman

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  874 reviews

TripAdvisor Rating  4.5/5  2,712 reviews

Certificate of excellence 2022

All was OK starting from the weather conditions to the hotel experience.

Customer review rating 4.5/5

Nabil Families - Confirmed reviews ALL

Staff was very helpful and cooperative, Especially Shaimaa in front desk.

Dear Nabil K., We very much appreciate your comments regarding your stay at the Fairmont Ajman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Gaafar Director of Operations

Location and cleanliness

Customer review rating 5.0/5

Soha H. Families - Confirmed reviews ALL

Amazing room upgrade and late checkout

Dear Soha h. Abdelaziz H., We very much appreciate your comments regarding your stay at the Fairmont Ajman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Gaafar Director of Operations

Wonderful Weekend Break

Customer review rating 5.0/5

Laura Friends - Confirmed reviews ALL

Our trip was relaxing. Staff were attentive. Facilities were of a high standard and quality.

Dear Laura Michelle S., We very much appreciate your comments regarding your stay at the Fairmont Ajman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Gaafar Director of Operations

Ok

Customer review rating 3.0/5

Andy T. Couples - Confirmed reviews ALL

Lovely hotel but very disappointed with the lack of restaurant choices. The Sports Bar was not open and had been amalgamated with the Turkish restaurant which made that unsuitable. The only other option was the buffet restaurant, we don’t do buffet restaurants.

Dear Andrew T., Thank you for taking the time to tell us about your experience at the Fairmont Ajman. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed Gaafar Director of Operations

Excelente day

Customer review rating 5.0/5

Wassima E. Couples - Confirmed reviews ALL

The hotel is very elegant, and the reception was good, especially Mr. Khaled, the assistant manager, was very respectful, and his reception for us was professional. He and all the staff deserve all thanks and appreciation. The hotel is beautiful and the rooms are wonderful and spacious and have a wonderful view.

Dear Wassima E., We very much appreciate your comments regarding your stay at the Fairmont Ajman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Gaafar Director of Operations

Excellent experience

Customer review rating 4.5/5

Ahmed I. Families - Confirmed reviews ALL

Excellent stay, facilities and rooms

Dear Ahmed i. M., We very much appreciate your comments regarding your stay at the Fairmont Ajman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Gaafar Director of Operations

Average stay

Customer review rating 2.0/5

Mark Families - Confirmed reviews ALL

Nothing in hotel open

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Ahmed Gaafar Director of Operations

Much below expectations

Customer review rating 1.0/5

Maher Families - Confirmed reviews ALL

All inclusive is the worst experience ever! The property is great however the all inclusive cheap food, beverage and overall experience was horrible. Entertainment offered was also of low class not appropriate for such star rating. Staff are corrupted and would ask you for a tip to exclude items from your bill.

Dear Maher A., Thank you for taking the time to tell us about your experience at the Fairmont Ajman. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed Gaafar Director of Operations ACT GM

Perfect team

Customer review rating 5.0/5

Kareem A. Couples - Confirmed reviews ALL

The staff extremely nice , all of smiles always , we feel really that we are wellcome, only short note i need to add , food not that much , we was expecting same quality in abdudhabi branch but unfortunately it wasnt , at least coffee should be ready always not to wait 10 min to be ready , special thanks to Mr. Islam & Miss Rasha in the reception, they go extra miles for us . Keep it on

Kiváló

Customer review rating 5.0/5

Miklos Families - Confirmed reviews ALL

Dear Fairmont Hotel management, thank you for the very high quality of hospitality courtesy of the whole family Thank you very much Forgách family

Dear Miklos Bela F., We very much appreciate your comments regarding your stay at the Fairmont Ajman. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Gaafar Director of Operations

Below average hotel

Customer review rating 2.5/5

Ahmed S. F. Families - Confirmed reviews ALL

The hotel property is good but but every thing in this hotel is below average. The breakfast selection and quality of food is terrible. The bed is too high and not comfy at all. I called the reception to remove the baby cot and that was at night I found somebody directly accessing the room and my wife was changing her clothes . Can you imagine how bad is the staff. No training at all. Second incident I requested for 2 extra blankets and I received 2 dirty blankets one of them had recent coffee stain. The pool had cloudy water which is for sure poor job from the maintenance team seems to have clogged filters. Last time to visit this hotel. Actually I changed my booking from 5 nights to 2 and I moved to Ajman Saray which is managed by Marriott. As they understand what hospitality is. Shame on you

Dear Yaser M., Thank you for taking the time to tell us about your experience at the Fairmont Ajman. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed Gaafar Director of Operations

Well located, Good Stay

Customer review rating 4.0/5

Mohamed Y. Families - Confirmed reviews ALL

Everything was good except for the Restaurant AC as the temperature was high in breakfast time

Worst experience in 5 star resort ever

Customer review rating 1.0/5

Adil N. Families - Confirmed reviews ALL

Hi For the attention of Senior Management at Fairmont Ajman and also Mr Kosta Kourotsidis. I am writing this email because I had one of the worst stays ever at a 5 star luxury resort. I am an Accor Gold member and i stayed at Ajman Fairmont for 2 nights starting 1 May 2022 in room 802. i have to say that i experienced one of the worst quality, service and cleanliness during my stay. Issues experienced, along with some photos have been attached. 1. mould on walls 2. flies and mosquitoes in the room 3. cobweb on cieling 4. dust everywhere as not cleaned 5. two double beds - but were not double in size 6. bathroom - water did not drain through and overflowed back into the room, flooding the floor. Everyday 7. Newspaper even though requested was not available 8. requested for late checkout but was unavailable, no room upgrade - was told i had early check-in, well that was only because they had a room ready - did not request for that 9. Rooms were dated and not what i would have expected from a 5 star resort 10. light switches were not working well 11. Breakfast - went to breakfast at 7:20am and all the items were not available, and when asked for the manager the waiting staff did not send anyone. Also only one person on egg station resulting in a 10 minute wait for eggs orders 12. level of quality and service not matching up to other fairmont resorts or 5 star hotels - across hotel and pool bar 13. poolside beds, paid AED 150, which comes with fresh juices or cans of soft drinks, but fresh juice not available - im told cant source had to talk to a manager get fresh juices. He said yes and still brought juices which were just out of boxes. No point advertising stuff if you are not offering it. 14. salt and sea, non of the smoothies(non-alcoholic) were available and being a person who doesnt drink alcohol that was annoying - seemed like nothing was available 15. I left my room on the second at 7:15am to return at 2:30pm yet my room had not had aturnover service and at which point I called. My wife had left the room by 3pm and she had to call again. room was only maid after 3pm 16. on the morning of 3rd, i asked at breakfast for indian/karak tea, but was told look how busy we are we cant do it - if you are so busy and cant wait on the customers staying then either hire more staff or cut down occupancy. 17. Also pool was filthy, just leaning against the pool walls resulted in my whole t shirt being spoiled - luckily i was wearing a tshirt and it did not impact my skin 18. Not to mention that a fresh scratch and dent had been put onto my car while under the purview of the valets. but have to say that the the good thing about the resort 19. Italian restaurant, Staff were amazing and so was service and great food Honestly, after the above, i would have to rethink about visiting any fairmont resort and I definitely would not be recommending my family, friends and colleagues to stay at Fairmont Ajman. In fact one set if friends we bumpd into also mentioned that the quality of service had significantly declined compared to the last time they were there - please dont use Eid as an excuse. I truly had an urge to post this review on social media, but thought of first giving you an opportunity to rectify. I look forward to your response and how you intend to compensate me and make good for the poor standards that I suffered.

Dear Adil N., Thank you for taking the time to tell us about your experience at the Fairmont Ajman. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed Gaafar Director of Operations

Nice stay

Customer review rating 3.5/5

Kim Families - Confirmed reviews ALL

Lovely rooms, however limited crockery available for breakfast and dishes not replenished as needed.

Dear Kim B., Thank you for taking the time to tell us about your experience at the Fairmont Ajman. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed Gaafar Director of Operations

nice beach terrible breakfast - far from 5 star service and food

Customer review rating 3.0/5

Brendan K. Friends - Confirmed reviews ALL

Your bkfst. was sub par - poor service, coffee from cafeteria style automatic machines, food was often cold and incorrectly made eggs - hard versus requested soft yoke, still serving salt and pepper from small paper servings versus shakers. Gluten free breads are not fresh as coming from outside suppliers in plastic bags - stale once again. We chose your hotel as it claimed gluten free food. Your food and service inside hotel is 3 stars. The pool area had very nice staff and beach was excellent.

Dear Brendan K., Thank you for taking the time to tell us about your experience at the Fairmont Ajman. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed Gaafar Director of Operations

Don’t expect late checkouts or fast service

TripAdvisor rating 3.0/5

Buffy A TripAdvisor review

Room was nice. I like the separation of the dressing room with the rest. Fantastic sea view. I will suggest adding more operators on the phone as it takes forever to reach one. Also, service a bit slow. Don’t expect late checkouts as they will give you a cold shoulder

Dear Buffy A, hank you very much for taking the time to share your feedback regarding your recent stay with us at Fairmont Ajman! I am delighted to read that your room was comfortable and you enjoyed the panoramic sea view. Please accept my sincerest apologies for the inconvenience causes while waiting on hold for operator service assistance. Please rest assured your comments have been taken into our most serious consideration with the purpose of further improvement of our services. I am disappointed to note that our team was not able to extend late checkout to you. While we are very flexible with early checkins and late checkouts, during high occupancy, unfortunately, rooms are not always available. Thank you again for your feedback and we look forward to the opportunity of welcoming you back to Fairmont Ajman in the near future. Sincerely, Hassan Rhellab Front Office Manager

Super stay and hospitality with great weather & beach

TripAdvisor rating 4.0/5

Kitofer TripAdvisor review

By far the best beach I have visited in the UAE. Soft, silky and devoid of any rocks / stones. Also the weather was fantastic. Hassan from front desk was there at check-in and checkout and he was most hospitable and welcoming. Everyone at the hotel is very friendly and went out of their way to make things comfortable for us. The room was spacious and roomy with a super terrace with a spectacular view. Breakfast was a great spread. Kiondo, Chatty, Arman, Janet and many others took great care of us. At the beach / pool, Omar, Sylvester, Elvis were also very friendly and helpful. All in all we had a great time at Fairmont Ajman and hope to visit again soon.

Dear Kitofer, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, We certainly agree that our dedicated team plays a key role to our guests' overall experience. Our staff welcomes each guest with the Fairmont spirit and strives to assist in any possible way to ensure everyone has a pleasant stay, it is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us. Rest assured that we will definitely share your compliments with the entire team as we know it will be a great source of motivation to keep on going the extra mile. Looking forward to welcome you on your next holiday. Sincerely, Hassan Rhellab Front Office Manager

Nice beach hotel

TripAdvisor rating 4.0/5

JAP1234 TripAdvisor review

Very nice hotel with private beach. Excellent rooms. Very polite service and we are happy to come back any time. Family friendly hotel, however also some quiet areas. Hotel took care of Covid-19 security but not all guests followed the requirements.

Dear JAP1234, Thank you for sharing your recent experience at Fairmont Ajman. We are delighted to know that you enjoyed your holiday with us. Looking forward to see you soon. Sincerely, Hassan Rhellab, Front Office Manager

Worst front desk staff every

TripAdvisor rating 1.0/5

196malika TripAdvisor review

The property is very good, nice and clean rooms, good food, but at reception they don’t know anything about hospitality business, first they delayed the room, and then they were very rude. Above all, they damaged my two very expensive bags, and when I showed, they will investigate, and nothing happened. If you need place to sleep then this property is okay, but if you are looking for overall hospitality, I would not recommend, unless Fairmont change their front desk staff.

Dear 196malika, Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Ajman. At Fairmont Ajman we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Thank you again for bringing these important issues to our attention, as it is only through such constructive comments and observations that we are able to continually monitor and so improve the services we provide. We look forward to receiving another chance to serve you better to Fairmont Ajman in the near future. Yours sincerely, Hassan Rhellab Front Office Manager

Decent hotel but not really Covid compliant

TripAdvisor rating 3.0/5

rremto TripAdvisor review

Room size is OK but cleaning could be better (I dropped something under the bed and I was surprised with the amount of trash and dust I could see there, obviously they are not vacuuming under the bed in between guest). The Turkish restaurant was good, but the Spectrum restaurant is far from being COVID compliant, its a buffet, overpacked in the evening with not enough distance between tables, people are still serving themselves as they are not enough staff attending the buffet

Dear rremto, We are sincerely grateful for the time you spent to share your comments on your recent stay at Fairmont Ajman, your detailed review will certainly assist us in order to keep on improving the quality of our services for our valued guests. We have taken good notes of your comments, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. We hope to have the pleasure of welcoming you back soon. Sincerely, Hassan Rhellab Front Office Manager

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