Swissôtel Al Ghurair 5 stars

Customer review rating (ALL Rating) 4.3/5 2,910 reviews

Best price
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Swissôtel Al Ghurair - Image 1
Swissôtel Al Ghurair - Image 2
Swissôtel Al Ghurair - Image 3
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Po Box 185051, Umar Bin Al Kattab Road, Deira, 185051 Dubai, United Arab Emirates

Description

Hotel extras

  • Connected to Al Ghurair Centre, Dubai's first shopping Mall

  • Family-friendly accommodation with interconnected rooms and kids amenities

  • Complimentary shuttle service to the beach

  • Green Globe Certified, 2023.

  • Award-winning Swissotel Spa, with outdoor swimming pool, and fitness centre.

Our accommodation(s)

Hotel location

Swissôtel Al Ghurair

Po Box 185051, Umar Bin Al Kattab Road, Deira
185051 Dubai
United Arab Emirates

GPS:25.269321, 55.316925

Telephone
Fax +971 4 293 3555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,910 reviews

TripAdvisor Rating  4.5/5  3,439 reviews

Certificate of excellence 2024

Bhim is a good man

TripAdvisor rating 5.0/5

Maryam M TripAdvisor review

I love bhim he did everything best and thanks for everything Al Ghurair here was great and we will back soon to see you again That was great to experience and now I feeling sad to leave here but I know I Wii see you again at the good time thanks for everything

Dear maryammN5827NB, We very much appreciate your comments regarding your stay at the Swissotel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team especially with Bhim. I am sure that this feedback will serve as an encouragement to him and to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amal El Ansari General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

The best serviced hotel apartment in Deira

TripAdvisor rating 5.0/5

rajesh u TripAdvisor review

Fantastic location in old Dubai. Nice and spacoius apartment size situated in Al Ghurair mall, which has movies, Carrefour and everything. Very close to the metro and shops. Floor incharge Dipak Neupane was very cooperative and helpful.

Dear Cruiser177932, Thank you so much for the perfect rating. We are happy to hear that you liked our hotel, our spacious apartments and our convenient and very accessible location to the mall, metro and shops. We appreciate your compliments to the great job that our colleague, Dipak have performed. Rest assured that we will inform him of your message who will be glad to receive the same. Hope to welcome you back again soon. Sincerely, Amal El Ansari General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair

I had to rethink if I want to lodge in the hotel again.

Customer review rating 2.5/5

Aminat Friends - Confirmed reviews ALL

As an individual that has lodge continuously for the past Four years. I must say this year was awful. From checkin all through . I specifically paid for city view and I got pool view. There is a clear difference l, I had a room right by the elevator 1201/2 and it’s very inconvenient. For some unknown reasons breakfast wasn’t included, I was so devastated and the lady Fatima that checked us in didn’t show any empathy , she was ok losing my service than asking her supervisor for accommodation. Honestly my stay was horrible and I have to rethink if I want to come back to the hotel.

Dear Aminat K., Thank you for taking the time to tell us about your experience at the Swissôtel Al Ghurair. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amal El Ansari General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Great place to stay, close to Metro to enable you to go just about anywhere!

Customer review rating 5.0/5

Lesley R. Couples - Confirmed reviews ALL

We arrived earlier than expected and was immediately given an upgrade, which was great, except it had a slight smell of smoke. I reported this to reception and they got on top of it straight away by sending Housekeeping staff to spray the room, I was thinking this will not work, but was pleasantly surprised when we came back that there was no smell at all! Overall it was a great stay, breakfast was amazing and also a nice Mall nearby with great street food at Flayva.

Dear Lesley R., We very much appreciate your comments regarding your stay at the Swissotel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amal El Ansari General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Awesome location and staff

Customer review rating 5.0/5

H. K. Families - Confirmed reviews ALL

Nice clean, spacious room, friendly staff, would definitely stay again!

Dear H. K., Thank you for rating us perfect. We greatly appreciate the time you have taken to answer the survey for our hotel. We are glad that your stay has been pleasant, and we will ensure that the same wonderful experience will be consistently delivered. We look forward to welcoming you back in the hotel soon. Sincerely, Amal El Ansari General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

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Other web-users rate our hotel

  • 1,574 reviews 9.5/10 Location
  • 1,943 reviews 7.9/10 Room
  • 4,332 reviews 8.9/10 Service
  • 33 reviews 7/10 WiFi
  • 880 reviews 6.9/10 Breakfast
  • 780 reviews 8/10 Cleanliness
  • 174 reviews 9.2/10 Wellness Area
  • 26 reviews 4.2/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.