Swissôtel Al Ghurair 5 stars

Customer review rating (ALL Rating) 4.4/5 2,595 reviews

Best price
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Swissôtel Al Ghurair - Image 1
Swissôtel Al Ghurair - Image 2
Swissôtel Al Ghurair - Image 3
Swissôtel Al Ghurair - Image 4
Po Box 185051, Omar Bin Al Khattab Street, Deira, 185051 Dubai, United Arab Emirates

Description

Hotel extras

  • Connected to Al Ghurair Centre with dining, shopping and indoor entertainment.

  • Steps from Union Metro with quick access to malls, attractions and business hubs.

  • Family-friendly rooms with interconnecting options and thoughtful amenities.

  • Pool, spa and gym access designed for relaxation and everyday wellness

  • Green Globe certified hotel with meeting spaces and diverse dining options.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic Room Twin

Photo out of - Classic Room Twin

The spacious, light-filled 42 sqm room offers a restful stay with 2 single beds, ergonomic workspace, cosy seating area, tea and coffee-making facilities, and an en-suite bathroom with a shower and bathtub.

  • Views:

    City View

Max. number of persons
3
Area
From 42 m² / 452 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Slippers
  • Telephone in bathroom
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • 42 m² / 452 sq ft
  • Bedding 2 x Single bed(s)
  • Views: City View
See availabilities

The spacious, light-filled 42 sqm room offers a restful stay with king-size bed, a workspace, cozy seating area, tea and coffee-making facilities, and an en-suite bathroom with a bathtub and shower. It overlooks Dubai Creek and Old Town Dubai

  • Views:

    City View or River side

Max. number of persons
3
Area
From 42 m² / 452 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

The spacious, light-filled 42 sqm room offers a restful stay with 2 single beds, a workspace, cosy seating area, tea and coffee-making facilities, and an en-suite bathroom with a bathtub and shower. It overlooks Dubai Creek and Old Town Dubai

  • Views:

    City View or River side

Max. number of persons
3
Area
From 42 m² / 452 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Radio in bathroom
  • Slippers
  • Telephone in bathroom
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

The 42 sqm Executive Room offers a luxurious stay with a king-sized bed, work desk, seating area, and an en-suite bathroom with bathtub and shower and premium amenities, along with access to our executive lounge for breakfast and evening canapés.

  • Views:

    City View or River side

Max. number of persons
3
Area
From 42 m² / 452 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

This spacious 93 sqm room comes with two interconnected rooms featuring one king-sized bed and two single-sized beds, a work desk, seating area, two bathrooms, and kids' amenities.

  • Views:

    City View

Max. number of persons
6
Area
From 93 m² / 1001 sq ft

Bedding

King size bed(s) x1

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Corner Suite City and Creek View

Photo out of - Corner Suite City and Creek View

Delight in 112 sqm of our corner suite, with panoramic views of Dubai and the Creekside. It features an enclosed bedroom, spacious sitting and dining areas, two work desks, a guest bathroom, and a master bathroom with a bathtub and walk-in shower.

  • Views:

    City View or Panorama view or River side

  • Most of the accommodation:

    Corner Room

Max. number of persons
5
Area
From 112 m² / 1205 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Free local calls
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Family Suite

Photo out of - Family Suite

Experience unparalleled comfort in our 147 sqm Family Suite with an enclosed bedroom, an interconnected kids' room with kids amenities, a large sitting area, two work desks, a dining area, a guest bathroom, and two en-suite bathrooms.

  • Views:

    City View or River side

Max. number of persons
6
Area
From 147 m² / 1582 sq ft

Bedding

King size bed(s) x1

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Swissôtel Al Ghurair

Po Box 185051, Omar Bin Al Khattab Street, Deira
185051 Dubai
United Arab Emirates

GPS:25.269321, 55.316925

Telephone
Fax +971 4 293 3555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • Dubai International Airport Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 428 rooms
  • 3 rooms for people with reduced mobility
  • 120 connecting rooms
  • 428 non-smoking rooms
  • 20 floors

Languages spoken at the hotel

  • Arabic
  • German
  • English
  • French
  • Indonesian
  • Italian
  • Russian
  • Turkish
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Laundry / Valet Services Additional charge
  • Pressing Additional charge
  • Dry cleaning / Ironing Additional charge

Lounge

  • Executive Lounge
  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Limousine

  • Limousine

Currency exchange

  • Currency exchange

Catering

2 Restaurants

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Breakfast à la carte
  • Room service Additional charge
  • Buffet Additional charge

Business

8 Meeting rooms

Business Center

  • Business center with support staff
  • Business center is wheelchair accessible

Family

Babysitting on request

  • Babysitting on request

Equipements for children

  • Bottle Warmer

Services for children

  • Video game area
  • Play area
  • Children''s TV Channels

Well-being

Swissotel Al Ghurair Pool

  • Outside
  • On site

Swissôtel Fitness Centre

  • On site
  • Sauna room

Sports and leisure

Gym

  • On site

Bodybuilding equipment/Gym

  • On site
  • On site
  • Indoor parking
  • Public

Al Ghurair Centre Parking

Additional charge

Parking information

  • On site
  • Indoor parking
  • Public

Valet Parking

Parking information

  • On site
  • Enclosed outdoor parking
  • Private

Yasmine Lounge

Photo out of - Yasmine Lounge

Unwind in style at the Yasmine Lounge, the perfect retreat after a busy day in Dubai. Drop by for a delightful light lunch, indulge in afternoon tea, sip on refreshing mocktails, or treat yourself to a late-night dessert.

Cooking style
International
Capacity
50
Accessibility
Accessible service
Po Box 185051, Omar Bin Al Khattab Street, Deira, 185051 Dubai, United Arab Emirates
Telephone +971 4 293 3270
Menu PDF
Cocktail menu PDF
Find out more and book
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace

Payment

  • Cash
  • Credit card
  • Apple Pay

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Visa

Wine and other drinks information

  • Soft drinks

Accommodate food

  • Children menu
  • Light menu
  • Gluten-free menu
  • Halal menu
  • Vegetarian menu

Unwind in style at the Yasmine Lounge, the perfect retreat after a busy day in Dubai. Drop by for a delightful light lunch, indulge in afternoon tea, sip on refreshing mocktails, or treat yourself to a late-night dessert.

Book

Don't miss the energy shot of the day and fuel your wellness with a sumptuous breakfast lovingly prepared by the culinary team.

Offering breathtaking views of the surrounding cityscape, our temperature-controlled pool is a serene oasis in the heart of the bustling metropolis.

Keep fit and unwind at Swissotel Spa & Sport with extensive leisure, sports and health facilities. Why not try our SportsArt equipment and help change the world one workout at a time.

Discover ultimate relaxation at our award-winning spa, offering a wide range of rejuvenating treatments, luxurious therapies, and serene environments designed to revitalize your body and mind.

Book

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,595 reviews

Customer review rating 5.0/5

Maslinda M. Families - Confirmed reviews ALL

Dear Maslinda M., Thank you for your positive feedback regarding your stay with us. We are delighted to hear that you found our hotel accommodating for your family and enjoyed the breakfast options. We appreciate your kind words about Mehran's service and hope to welcome you back in the future. Sincerely, The Guest Experience Team Swissotel Al Ghurair & Swissotel Living Al Ghurair

Customer review rating 4.5/5

John E. Families - Confirmed reviews ALL

Dear John E., Thank you for sharing your lovely feedback with us. We are delighted that, despite the unexpected disruption caused by your flight delay, our Heartists were able to make you feel immediately at ease and comfortable. It is wonderful to know that you enjoyed our clean and comfortable room and appreciated the care and attention provided by our Restaurant teams. Your kind words about our efficient and genuinely caring Heartists are truly meaningful to us and will be shared with the team. We are grateful that Swissôtel Al Ghurair could provide you with a welcoming and pleasant experience when you needed it most. We look forward to welcoming you again under happier travel circumstances! Sincerely, The Guest Experience Team Swissotel Al Ghurair & Swissotel Living Al Ghurair

Customer review rating 4.0/5

Araya A. N. Families - Confirmed reviews ALL

Dear Araya A. N., Thank you for sharing your feedback with us. We are delighted to know that, aside from this concern, you had a wonderful stay and enjoyed your overall experience at Swissôtel Al Ghurair. We appreciate your suggestion regarding the in-room beverages and packaged refreshments. We understand your expectation that these items be offered complimentary and value your perspective on how this could further enhance the guest experience. Your feedback will certainly be shared with our Management team for consideration. Thank you once again for taking the time to share your thoughts. We truly appreciate your stay with us and hope to have the pleasure of welcoming you back for another wonderful experience. Sincerely, The Guest Experience Team Swissotel Al Ghurair & Swissotel Living Al Ghurair

Customer review rating 5.0/5

Muhammed T. Business - Confirmed reviews ALL

Dear Muhammed T., Thank you for your kind feedback. We are delighted to know that you enjoyed our excellent location and found our facilities comfortable and well suited to your stay. Your appreciation is truly valued, and we look forward to welcoming you back to Swissôtel Al Ghurair for another enjoyable experience. Sincerely, The Guest Experience Team Swissotel Al Ghurair & Swissotel Living Al Ghurair

Customer review rating 4.5/5

Derrick S. Couples - Confirmed reviews ALL

Dear Derrick S., Thank you for choosing Swissôtel Al Ghurair again and for sharing your feedback. We are delighted to know that you enjoyed another comfortable stay, appreciated the convenience of our location near Union Metro Station, and found our Front Desk team helpful and friendly. It is also wonderful to hear that you enjoyed the wide-ranging breakfast selection. We sincerely appreciate your practical suggestion regarding the bath/shower access. We understand how a small feature such as a handrail can make a significant difference to comfort and ease of use, and we will share your observation with our Engineering and relevant teams for consideration. Thank you once again for your continued patronage. We look forward to welcoming you back and making your next stay even more comfortable. Sincerely, The Guest Experience Team Swissotel Al Ghurair & Swissotel Living Al Ghurair

Dear Maslinda M., Thank you for your positive feedback regarding your stay with us. We are delighted to hear that you found our hotel accommodating for your family and enjoyed the breakfast options. We appreciate your kind words about Mehran's service and hope to welcome you back in the future. Sincerely, The Guest Experience Team Swissotel Al Ghurair & Swissotel Living Al Ghurair

Customer review rating 4.5/5

John E. Families - Confirmed reviews ALL

I’ve enforced to stay due to flight delays. I was immediately put ease by the hosting staff and the hotels facilities. The room was clean and comfortable, the food in the restaurants was served with real care.

Dear John E., Thank you for sharing your lovely feedback with us. We are delighted that, despite the unexpected disruption caused by your flight delay, our Heartists were able to make you feel immediately at ease and comfortable. It is wonderful to know that you enjoyed our clean and comfortable room and appreciated the care and attention provided by our Restaurant teams. Your kind words about our efficient and genuinely caring Heartists are truly meaningful to us and will be shared with the team. We are grateful that Swissôtel Al Ghurair could provide you with a welcoming and pleasant experience when you needed it most. We look forward to welcoming you again under happier travel circumstances! Sincerely, The Guest Experience Team Swissotel Al Ghurair & Swissotel Living Al Ghurair

Customer review rating 4.0/5

Araya A. N. Families - Confirmed reviews ALL

Good evening the in-room beverage and packaged refreshment should be complimentary, however the hotel treats them as an additional charge. We would appreciate it if management could consider this approach. Aside from this, the rest of our staywas wonderful.

Dear Araya A. N., Thank you for sharing your feedback with us. We are delighted to know that, aside from this concern, you had a wonderful stay and enjoyed your overall experience at Swissôtel Al Ghurair. We appreciate your suggestion regarding the in-room beverages and packaged refreshments. We understand your expectation that these items be offered complimentary and value your perspective on how this could further enhance the guest experience. Your feedback will certainly be shared with our Management team for consideration. Thank you once again for taking the time to share your thoughts. We truly appreciate your stay with us and hope to have the pleasure of welcoming you back for another wonderful experience. Sincerely, The Guest Experience Team Swissotel Al Ghurair & Swissotel Living Al Ghurair

Customer review rating 5.0/5

Muhammed T. Business - Confirmed reviews ALL

It's an excellent location and the facilites are very nice

Dear Muhammed T., Thank you for your kind feedback. We are delighted to know that you enjoyed our excellent location and found our facilities comfortable and well suited to your stay. Your appreciation is truly valued, and we look forward to welcoming you back to Swissôtel Al Ghurair for another enjoyable experience. Sincerely, The Guest Experience Team Swissotel Al Ghurair & Swissotel Living Al Ghurair

Customer review rating 4.5/5

Derrick S. Couples - Confirmed reviews ALL

Have stayed before. Very comfortable room. Helpful and friendly front desk staff. Good wide-ranging breakfast. A bit tricky getting into and out of the bath/shower - would benefit from a small handrail.

Dear Derrick S., Thank you for choosing Swissôtel Al Ghurair again and for sharing your feedback. We are delighted to know that you enjoyed another comfortable stay, appreciated the convenience of our location near Union Metro Station, and found our Front Desk team helpful and friendly. It is also wonderful to hear that you enjoyed the wide-ranging breakfast selection. We sincerely appreciate your practical suggestion regarding the bath/shower access. We understand how a small feature such as a handrail can make a significant difference to comfort and ease of use, and we will share your observation with our Engineering and relevant teams for consideration. Thank you once again for your continued patronage. We look forward to welcoming you back and making your next stay even more comfortable. Sincerely, The Guest Experience Team Swissotel Al Ghurair & Swissotel Living Al Ghurair

Customer review rating 4.5/5

Ratheeshkumar A. Families - Confirmed reviews ALL

“I had a very comfortable and pleasant stay. The room was clean and well maintained, and the overall service was excellent. The staff were friendly, helpful, and welcoming. I really enjoyed my stay and would be happy to visit again. Highly recommended!”

Dear Ratheeshkumar A., Thank you for your wonderful feedback and for sharing your experience with us. We are delighted to know that you had a comfortable and pleasant stay and that you were pleased with the cleanliness and upkeep of your room. It is especially rewarding to hear your appreciation of our friendly, helpful, and welcoming Heartists. Your kind words are a great encouragement to the entire team and inspire us to continue delivering excellent service. Thank you for your recommendation, and we would be delighted to welcome you back to Swissôtel Al Ghurair for another enjoyable stay! Sincerely, The Guest Experience Team Swissotel Al Ghurair & Swissotel Living Al Ghurair

Customer review rating 5.0/5

Inaya R. Families - Confirmed reviews ALL

Really good

Dear Inaya R., Thank you for your positive feedback. We are delighted to hear that you enjoyed our prime location and found your stay comfortable. Your satisfaction is our top priority, and we look forward to welcoming you back soon. Sincerely, The Guest Experience Team Swissotel Al Ghurair & Swissotel Living Al Ghurair

Customer review rating 5.0/5

Muhammad U. Families - Confirmed reviews ALL

I had an exceptional and absolutely wonderful stay at Swissôtel. From the moment of arrival, the experience was outstanding. The staff were extremely welcoming, professional, and attentive throughout my stay. The room was clean, spacious, comfortable, and beautifully maintained, with excellent amenities. The overall atmosphere of the hotel was elegant and relaxing, making it a perfect place for stays. I was particularly impressed by the high level of hospitality, prompt service, and attention. Everything was well organized, and the staff specially Hsu at reception went above and beyond to ensure a pleasant experience. Overall, it was a truly memorable experience, and I would be happy to stay at Swissôtel again. Highly recommended. Thank you

Dear Muhammad U., Thank you sincerely for sharing such a wonderful and detailed review of your stay at Swissôtel Al Ghurair. We are truly delighted to know that your experience was exceptional from arrival through to the end of your stay. It is wonderful to hear that you enjoyed the spacious, clean, and comfortable room, our amenities, and the elegant and relaxing atmosphere of the hotel. Most importantly, we are grateful for your kind words about our Heartists and their commitment to providing attentive, prompt, and professional service. We are especially pleased that Hsu from our Reception team went above and beyond to make your stay memorable. We will certainly share your appreciation with Hsu, as recognition such as yours is a great motivation for our team. Thank you for your recommendation and for choosing Swissôtel Al Ghurair. We are delighted to know that you would be happy to stay with us again, and we look forward to welcoming you back for another truly memorable experience. Sincerely, The Guest Experience Team Swissotel Al Ghurair & Swissotel Living Al Ghurair

Customer review rating 5.0/5

Vunnam V. Solo - Confirmed reviews ALL

excellent

Dear Vunnam V., Thank you for your wonderful feedback. We are delighted to hear that you had an excellent experience during your stay. Your satisfaction is our top priority, and we look forward to welcoming you back in the future. Sincerely, The Guest Experience Team Swissotel Al Ghurair & Swissotel Living Al Ghurair

Customer review rating 4.5/5

Crosby D. Solo - Confirmed reviews ALL

Comfortable & friendly

Dear D. Crosby, Thank you for your wonderful feedback regarding your recent stay. We are delighted to hear that our staff provided you with attentive service and that you enjoyed the quality of food and comfort of your room. Your kind words will certainly be shared with the team. Sincerely, The Guest Experience Team Swissotel Al Ghurair & Swissotel Living Al Ghurair

Customer review rating 0.5/5

Masoud A. Solo - Confirmed reviews ALL

Worst

Dear Masoud A., We are truly sorry to learn that your stay did not meet your expectations and that you found your experience uncomfortable. We sincerely regret that we were unable to provide the level of comfort and hospitality that our guests should expect from Swissôtel Al Ghurair. We take feedback such as yours very seriously, as it helps us identify where we need to improve. We would greatly appreciate the opportunity to understand what aspects of your stay caused such disappointment so that we can address them with the concerned teams and take the necessary corrective action. Thank you for bringing this to our attention. We sincerely hope we have the opportunity to restore your confidence in us and provide you with a much better experience in the future. Sincerely, The Guest Experience Team Swissotel Al Ghurair & Swissotel Living Al Ghurair

Customer review rating 5.0/5

Sanvikrishna B. J. Families - Confirmed reviews ALL

Very professional and helpful staff. Hygienic and well maintained rooms and environment.

Dear Valued Guest, Thank you for sharing your wonderful feedback. We are delighted to know that you enjoyed our convenient location, comfortable environment, and well-maintained surroundings. It is especially rewarding to hear your appreciation for the professionalism and helpfulness of our Heartists. We truly value your kind words and look forward to welcoming you back to Swissôtel Al Ghurair for another comfortable and pleasant stay. Sincerely, The Guest Experience Team Swissôtel Al Ghurair & Swissôtel Living Al Ghurair

Customer review rating 5.0/5

Khadija Y. Business - Confirmed reviews ALL

Excellent service

Dear Khadija Y., Thank you for your kind words regarding our service. We are delighted to hear that you had an excellent experience at Swissôtel Al Ghurair. Your feedback is greatly appreciated and motivates our team to continue providing exceptional hospitality. Sincerely, The Guest Experience Team Swissotel Al Ghurair & Swissotel Living Al Ghurair

Customer review rating 4.0/5

Asma H. Solo - Confirmed reviews ALL

overall experience was good with respect to room but need to improve service when we call for help specially service .At reception people answer well and politely but at service regarding my phone in the room person spoke so rudely and didnt give me chance to speak also untill i jumped it and explain whats the problem with my room phone...

Dear Asma H., Thank you for sharing your feedback with us. We are pleased to know that you had a good overall experience with your room and appreciated the convenient location and the polite and helpful service from our Reception team. However, we sincerely apologize for the experience you encountered when seeking assistance with the telephone in your room. The way your concern was handled, particularly not being given the opportunity to explain the issue and the manner in which you were spoken to, is certainly not the level of service we expect from our Heartists. We fully understand how frustrating this must have been, especially when you were simply seeking assistance. Your feedback will be shared with the concerned team to reinforce the importance of listening attentively, communicating respectfully, and showing genuine willingness to assist whenever a guest requests help. Thank you for bringing this to our attention. Your feedback is valuable in helping us improve, and we hope to have the opportunity to provide you with a consistently warm and attentive experience on your next visit. Sincerely, The Guest Experience Team Swissotel Al Ghurair & Swissotel Living Al Ghurair

Customer review rating 5.0/5

Muhammadali B. Couples - Confirmed reviews ALL

It’s perfect location near to Mall train station Al Rigga street 5 star hotel very clean and the reception staff is very co operative recommend for other tourist

Dear Valued Guest, Thank you for choosing Swissôtel Al Ghurair for your first stay with us and for taking the time to share your wonderful feedback. We are delighted to know that you enjoyed your 7-day stay and found our location convenient, with easy access to the mall, metro station, and Al Rigga Street. It is especially pleasing to hear your appreciation of our cleanliness and the cooperation of our reception team. Your recommendation means a great deal to us, and we look forward to welcoming you back for many more memorable stays in Dubai! Sincerely, The Guest Experience Team Swissotel Al Ghurair & Swissotel Living Al Ghurair

Customer review rating 1.5/5

Patel A. Families - Confirmed reviews ALL

The room smells the carpets are old - but the staff are very friendly and helpful. Unfortunately, I will never recommend this hotel

Dear Patel A., Thank you for taking the time to share your honest feedback. We sincerely apologize that you found your stay uncomfortable, particularly due to the room odor and the condition of the carpets. We fully understand how these issues can significantly affect the comfort and overall impression of a stay. While we are disappointed that your experience has led you to feel unable to recommend our hotel, we truly appreciate your kind comments about our friendly and helpful Heartists. Your recognition of their efforts is greatly valued. Please be assured that your comments regarding the room condition and odor have been taken seriously and will be shared with the relevant teams for review and appropriate action. Feedback such as yours is important in helping us identify areas where we need to do better. We sincerely regret that we did not meet your expectations on this occasion and hope that we may have an opportunity in the future to restore your confidence in Swissôtel Al Ghurair. Sincerely, The Guest Experience Team Swissotel Al Ghurair & Swissotel Living Al Ghurair

Customer review rating 4.0/5

Mohamed I. A. Business - Confirmed reviews ALL

I always chose Alghurair due its proximity to my areas of interest and its service

Dear Mohamed I. A., Thank you for your continued preference for Swissôtel Al Ghurair and for sharing your kind feedback. We are delighted to know that our convenient location continues to make it easy for you to reach the places that are important to you. It is especially rewarding to hear that our service is one of the reasons you continue to choose us. Your loyalty and trust mean a great deal to our entire team, and we look forward to welcoming you back on your next visit and making every stay equally comfortable and enjoyable. Sincerely, The Guest Experience Team Swissotel Al Ghurair & Swissotel Living Al Ghurair

Customer review rating 5.0/5

Andrew M. Families - Confirmed reviews ALL

We got to the hotel early hours in the morning due to problems with our flight. Given 2 good sized bedrooms for our family of 4. Very comfortable bed great night sleep. The buffet restaurant for breakfast, lunch and dinner had a great choice to choose from.

Dear Andrew M., Thank you for sharing your wonderful feedback with us. We are delighted that, despite the challenges with your flight and your early-morning arrival, we were able to provide your family with a comfortable and welcoming stay. It is lovely to hear that you appreciated the spacious bedrooms, comfortable beds, and enjoyed a great night’s sleep. We are also pleased that our buffet restaurant offered a wide variety of choices across breakfast, lunch, and dinner to suit your family’s preferences. Thank you for choosing Swissôtel Al Ghurair during your journey. We truly appreciate your kind words and look forward to welcoming you and your family again for another comfortable and enjoyable stay. Sincerely, The Guest Experience Team Swissotel Al Ghurair & Swissotel Living Al Ghurair

Customer review rating 5.0/5

Carlsonmall M. Solo - Confirmed reviews ALL

The room is good and clean, the food as well is good theres a lot of options.

Dear Carlsonmall M., Thank you so much for your wonderful feedback and for rating your experience a 10! We are delighted to know that you found your room clean and comfortable and that you enjoyed our food selection and variety. Your kind words are a great encouragement to our Heartists and motivate us to continue delivering experiences that make our guests feel truly satisfied. We are grateful for your stay and look forward to welcoming you back to Swissôtel Al Ghurair for another 10/10 experience! Sincerely, The Guest Experience Team Swissotel Al Ghurair & Swissotel Living Al Ghurair

Customer review rating 5.0/5

David V. Families - Confirmed reviews ALL

Great overall experience and Great location

Dear David V., Thank you for your kind words regarding your recent stay at Swissôtel Al Ghurair. We are delighted to hear that you enjoyed your overall experience and appreciated our location. Your feedback is greatly valued. Sincerely, The Guest Experience Team Swissotel Al Ghurair & Swissotel Living Al Ghurair

Other web-users rate our hotel

  • 1,385 reviews 9.6/10 Location
  • 1,637 reviews 8.2/10 Room
  • 3,864 reviews 9/10 Service
  • 18 reviews 8.2/10 WiFi
  • 742 reviews 8.2/10 Cleanliness
  • 700 reviews 7.5/10 Breakfast
  • 151 reviews 9.3/10 Wellness Area
  • 19 reviews 4.7/10 Bar

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