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Swissôtel Al Ghurair 5 stars

Customer review rating 4.5/5 3,359 reviews

ALLSAFE approved hotel

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Swissôtel Al Ghurair
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+ 24 Services

Hotel extras

  • Connected to Al Ghurair Centre, Dubai's first shopping Mall

  • Complimentary access to private beach and pool at Nikki Beach Club (Subject to availability)

  • Complimentary shuttle service to La Mer Beach and Nikki Beach Club Dubai

  • Home to Little Explorer's brunch, the award winning family friendly culinary activity

  • Kid approved! Family friendly accommodation with special treats for our young guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Thalassotherapy centre (nearby)
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Tennis Paying
  • Boat excursions
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • Room service
Business services
  • 8 Meeting room(s)
  • Congresses/conventions
  • Self service business centre
  • Copy/print service available

Hotel location

Swissôtel Al Ghurair

Po Box 185051
Umar Bin Al Kattab Road
Deira
185051 dubai
united arab emirates

Tel: +97142933000

Fax: (+971)4/2933555

Check-in from 16h00

Check out up to 12h00

  • By train

    UNION METRO At 0.5km / 0.31 miles

GPS :25.269321, 55.316925

Our accommodation(s)

Our restaurants and bars

LIWAN

Type of cuisine: International

Let us take your senses on a culinary journey of flavors from around the globe. Enjoy a casual evening on our spacious terrace and take in the stunning views of Dubai.

YASMINE LOUNGE

Type of cuisine: Cafe

The Yasmine Lounge an ideal place to unwind after a busy day in Dubai. Stop by for a light lunch, afternoon tea, mocktails or even late night dessert, served with the glittering lights of the city as your background.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 164

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Swissôtel Al Ghurair

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

3,359 reviews

Well located

Customer review rating 4.0/5

Beatrice A. Business - 16/09/2021 Confirmed reviews ALL

It was awesome except the breakfast menu which was always the same.

Dear Beatrice Payin A., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have noted your comment about breakfast. Rest assured that we are revisiting our menus to evaluate needed improvement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Well located

Customer review rating 4.5/5

Sht Business - 16/09/2021 Confirmed reviews ALL

The hotel is well located (has a direct share door to the Al ghurai mall). It has really Kind and helpful staff. We enjoyed a lot the good breakfast.

Dear ShT, Thank you for rating us. We greatly appreciate the time you have taken to answer the survey for our hotel. We are glad that your stay has been pleasant and we will ensure that the same wonderful experience will be consistently delivered. We look forward to welcoming you back in the hotel soon. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

good breakfast, free swimming, your workers

Customer review rating 4.5/5

Nuredin Families - 16/09/2021 Confirmed reviews ALL

I really like it.

Dear Nuredin Mohammed I., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team especially with Mustafa, Heidi and Mussa. I am sure that this feedback will serve as an encouragement to them and to all of our staff as we strive to continuously improve the quality of our services. We have noted your comment about breakfast. Please accept our sincere apologies on this. Allow us to check for needed action. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Good Stay

Customer review rating 4.0/5

Arindam S. Solo - 15/09/2021 Confirmed reviews ALL

Travel desk and Concierge were excellent in providing me appropriate and great service. Front desk was very professional. The room was not as good as the first time I stayed.

Dear ARINDAM S., Thank you for rating us. We greatly appreciate the time you have taken to answer the survey for our hotel. We are glad that your stay has been pleasant and we will ensure that the same wonderful experience will be consistently delivered. Thank you for recognizing Sofia of our Travel Desk. Rest assured that we will pass you message to her who will be happy to receiving the same. We look forward to welcoming you back in the hotel soon. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Good location, enjoyed our stay

Customer review rating 4.0/5

Rm Families - 15/09/2021 Confirmed reviews ALL

Clean, friendly and helpful staff, excellent gym

Dear Rashid M., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Good stay, very polite stuff

Customer review rating 4.5/5

Mahawes A. Solo - 14/09/2021 Confirmed reviews ALL

Excellent

Dear Mahawes A., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

well located

Customer review rating 4.5/5

Ladan Families - 13/09/2021 Confirmed reviews ALL

the breakfast was good but could be better by expanding more variey specially for kids under 2 year old including some cookies or oatmeals. the hotel furniturs got extremely old specially serving rooms chairs that give passengers not good feeling of choosing 5 stars hotel.

Dear Ladan, Thank you for rating us. We greatly appreciate the time you have taken to answer the survey for our hotel. We are glad that your stay has been pleasant and we will ensure that the same wonderful experience will be consistently delivered. We have noted your comment regarding the room furniture. We are looking into this at the moment for proper evaluation and needed action. Thank you for taking this matter to our attention. We look forward to welcoming you back in the hotel soon. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Comfortable, nice

Customer review rating 4.5/5

Hosam A. Business - 13/09/2021 Confirmed reviews ALL

Next time, i will stay at your hotel with my wife and child, because it is very safe, beautiful, quiet hotel I wish you more success

Dear Husam Nayef Hasan a., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Lovely customer service

Customer review rating 5.0/5

Abdifatah F. Couples - 13/09/2021 Confirmed reviews ALL

Lovely hotel to stay

Dear Abdifatah Abdi F., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team especially with Anas and Patrick. I am sure that this feedback will serve as an encouragement to them and to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

always more than I expected

Customer review rating 5.0/5

Mr. B. D. H. Families - 12/09/2021 Confirmed reviews ALL

food and stay was better geting better with every stay thank you

Dear Byron Dale H., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Bad

Customer review rating 0.5/5

Mazen K. Families - 11/09/2021 Confirmed reviews ALL

Bad room service as I asked for baby bed and I wait for two hours also I asked someone to take luggage from my room also no one came and already reserved room by mention two adults and two kids really it was bad experience and I will not recommend for anyone

Dear Mazen A M K., Thank you for taking the time to tell us about your experience at the Swissôtel Al Ghurair. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Good

Customer review rating 5.0/5

Simin Families - 11/09/2021 Confirmed reviews ALL

The hotel is very good and thank yuo so for Mr Ezzeldin form front dist for his kind asist

Dear Simin, Thank you so much for the perfect rating! We are grateful of the time you have taken and the positive feedback shared about Swissotel Al Ghurair. Allow us to inform our colleague, Ezzeldin of your message who will be happy to receiving the same. We look forward to welcoming you back again soon. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Well located

Customer review rating 5.0/5

Vanni Solo - 09/09/2021 Confirmed reviews ALL

Conveniently located

Dear Vanni, Thank you for rating us perfect. We greatly appreciate the time you have taken to answer the survey for our hotel. We are glad that your stay has been pleasant and we will ensure that the same wonderful experience will be consistently delivered. Rest assured that we will inform Sanjit of your message who will be glad to receiving the same. We look forward to welcoming you back in the hotel soon. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Extremely Satisfied

Customer review rating 5.0/5

K. M. Business - 08/09/2021 Confirmed reviews ALL

It was great as usual but I may start looking for another hotel to stay in Dubai now onwards as you do not offer lounge and personalised services like that. Damien my brother is always very kind and one of the reasons I keep coming back.

Dear M K., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team especially with Damien. I am sure that this feedback will serve as an encouragement to him and to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Stay was worth it

Customer review rating 5.0/5

Anonymous Couples - 07/09/2021 Confirmed reviews ALL

Friendly staff and accomodating

Dear Valued Guest, Thank you for rating us perfect. We greatly appreciate the time you have taken to answer the survey for our hotel. We are glad that your stay has been pleasant and we will ensure that the same wonderful experience will be consistently delivered. We look forward to welcoming you back in the hotel soon. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

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