Swissôtel Al Ghurair

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Swissôtel Al Ghurair 5 stars

Customer review rating (ALL Rating) 4.3/5 1,610 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Connected to Al Ghurair Centre, Dubai's first shopping Mall

  • Kid approved! Family friendly accommodation with special treats for our young guests

  • Complimentary shuttle service to La Mer Beach 3 times per day.

  • Home to Little Explorer's brunch, the award winning family friendly culinary activity

  • Award winning Swissotel Spa & Sports, rated amongst the top 3 Spa's in Dubai by Tripadvisor

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Swissôtel Al Ghurair

Po Box 185051, Umar Bin Al Kattab Road, Deira
185051 Dubai
United Arab Emirates

  • By train

    UNION METRO At 0km / 0 miles

GPS:25.269321, 55.316925

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Our accommodation(s)

Our guest reviews

Our guest reviews for
Swissôtel Al Ghurair

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,610 reviews

TripAdvisor Rating  4.5/5  2,835 reviews

Mr. Ezzedine is one of the best receptionists I have met

Customer review rating 5.0/5

Nader Business - Confirmed reviews ALL

The stay is very nice, the hotel is excellent, and the staff is very friendly, especially Mr. Ezzeldin from the reception desk. Special thanks to Mr. Ezzeldin for his outstanding help.

nice location

Customer review rating 5.0/5

Rikhab C. C. Business - Confirmed reviews ALL

yes i was there for 5 days in one line if i say -----it was wow

Great Location

Customer review rating 4.0/5

Jan A. Solo - Confirmed reviews ALL

My main contact was with Reception staff and Restaurant staff. All were friendly and went out of their way to be friendly, which was great as I was on my own. Room was cleaned every day, with plenty of bottled water / fridge etc. Having been to the hotel numerous times, my only comment is the dining area is now all self service and standards have slipped a little especially at breakfast eg pre made omelettes, not enough staff at busy times to keep tables cleaned and set for the customer.

Customer review rating 4.0/5

Najah Business - Confirmed reviews ALL

Good stay Well located Satisfied services Nice dealing from the staff

Disappointed response from Hotel Management

Customer review rating 2.0/5

Tayyab A. Families - Confirmed reviews ALL

The check in took more 2 hours and the 2nd room was delivered very late. No courtesies or compensation was shown by the staff due to this delay. A number was provided to whatsapp the concern and but that was not responsive enough.

Clean and spacious room

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Relaxing weekend stay. Wide selection of breakfast and tastes good too. Easy access to the mall. Nice view of Dubai from the 20th floor.

Well located

Customer review rating 4.5/5

Mohammed M. K. Business - Confirmed reviews ALL

Very much satisfied with hotel administration.

Check-in process was horrible

Customer review rating 1.5/5

Olayemi Solo - Confirmed reviews ALL

Hi, It was a nice stay at the hotel, however I was not fully satisfied with your service. - The check-in process was very slow. Our check-in was supposed to be at 15:00pm, but we were delayed till after 5pm before we were eventually checked in. - There was no microwave in the executive rooms, that was a flaw. In all executive rooms here in Europe, we do have microwave and refrigerator. We wanted to warm some food we bought and the hotel was very blunt that we cannot and the kitchen cannot help. This is not professional in doing business. - Sometime, we do have guest and our guest were embarrassed at the reception. I understood it's a government requirement to get passport of guests, but some exceptions should be possible if confirmed by the customer/occupant of the room. Overall, i did not enjoy my stay with your hotel and will not be booking with Deira branch again. I would consider other branches of Swissotel.

Great time off in a city feel hotel!

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

1.Booking was ok gave us a decent rate, however did not provide us the same group offer. 2.Check in was great and fast,the Filipino female staff in the reception was very helpful and kind. 3.Breakfast has lot of options. 4.Diana in the reception was naturally rude when we had to inquire for rebooking.Please keep her in the kitchen she should not be in the reception! I wanted to come back and book again however im very disappointed w her attitude and how she manage our inquiry. 5.Spa was great staff are well trained

4 nights in a room stinking off cigarettes

Customer review rating 1.0/5

Mm Families - Confirmed reviews ALL

Firstly, I booked a family suit for my family(wife and 2 young children). Got to the room and aircon was on full blast and freezing. The room smelt of cigarettes. I went back to reception and was told no other room was available and I had no choice but to stay in that room until a suit was available. They sprayed the room and guaranteed the smell would go. But it didn't. Had to stay 4 nights in a smoking room with children! Disgusting! Breakfast was so full of people it was difficult to move. Disappointed

Good stay

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Marvellous

Perfect stay

Customer review rating 4.0/5

Danial M. Business - Confirmed reviews ALL

It was a great experience of stay at that hotel, everything was almost good

Good location but not worthy of 5 stars

Customer review rating 2.5/5

Aa Friends - Confirmed reviews ALL

Location is excellent but quality and cleanliness of hotel is not 5 star.

Your hotel is very nice to my family

Customer review rating 4.0/5

Mm R. T. Families - Confirmed reviews ALL

There is no doubt that your hotel is good but I booked four days through booking.com. I needed to stay for eight days. I am requesting at the hotel reception that they want to stay for four more days. I went to another hotel so your management was very upset and got a lot of trouble

Good stay

Customer review rating 5.0/5

Christine B. Solo - Confirmed reviews ALL

The staff are very friendly and professional.

Well located

Customer review rating 3.0/5

Joyce A. Business - Confirmed reviews ALL

The hotel is nice and clean, except some mosquitoes in our room. I got few bites from the mosquitoes.

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