Customer review rating (ALL Rating) 4.3/5 2,613 reviews
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Swissôtel Al Ghurair
Po Box 185051, Umar Bin Al Kattab Road, Deira
United Arab Emirates
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Access: 500 m / 0.31 mi 7 min walk / 1 min drive
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Let us take your senses on a culinary journey of flavors from around the globe. Enjoy a casual evening on our spacious terrace and take in the stunning views of Dubai.
The Yasmine Lounge an ideal place to unwind after a busy day in Dubai. Stop by for a light lunch, afternoon tea, mocktails or even late night dessert, served with the glittering lights of the city as your background.
Our guest reviews
100% genuine reviews from our guestsFind out more
TripAdvisor rating 5.0/5
Flyer25184537756 TripAdvisor review
Thank you Pawan Giri for your excellent room service and kindness! He made sure that the room is always tidy and clean and he always brought extra water. Also a big thank you to Ali, who is an exceptionally talented Chef. The variety and the taste of the food is incredible! He even made my favourite Hungarian dish! All the staff were very friendly, so highly recommended this hotel to everyone!
Wonderful stay in the convenient location
TripAdvisor rating 5.0/5
worldwidecommunity Friends getaway - TripAdvisor review
Special thanks to reception staff and Mr Kibria for making the stay really comfortable and enjoyable. SPA is not to be missed, very good massage, people definitely know what they are doing. About hotel: very convenient location; spacious rooms, there is access to the pool and gym. Supermarket and shopping center is nearby, also access to many restaurants. Brunch/Lunch buffet is also available.
noise issues and lack of cold water in the shower
TripAdvisor rating 3.0/5
Adriana G TripAdvisor review
The hotel has good points and low points. The room allocated on arrival was a disaster, on floor 12th. Very noisy Middle East women kept chatting, shouting, smashing doors, crying until 3.30am, that I lost patience and called reception. Reception took good 30 minutes to phone the room next door....Then noise calmed down, but we lost a night sleep. Here in Dubai nobody takes action when the troublemaker is from the Middle East. Cold water in the shower was not working. So, the toilet was like a steam bath.... Asked change of room: found an angel in reception. Mr Saber is your guy inside the hotel. Super professional, super efficient, Thanks, Saber! He changed my room and explained the problems I had: most rooms are intercommunicating rooms. Lack of cold water is a problem the hotel has at the moment also, so I would say, stay far from this Hotel, if you can. If you cannot, Please contact Mr Saber. He deserves your respect, he will solve your issues and try to make you happier. I hope this helps. Thank you, Saber!
Customer review rating 4.5/5
Aamir A. S. Solo - Confirmed reviews ALL
Very nice & good size room with excellent service.
Dear Amir Ahmed S., We very much appreciate your comments regarding your stay at the Swissotel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team especially with Tanveer. I am sure that this feedback will serve as an encouragement to him and to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amal El Ansari General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai
Customer review rating 5.0/5
Anonymous Solo - Confirmed reviews ALL
Dear Mohammad R., We very much appreciate your comments regarding your stay at the Swissotel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team especially with Hosni, Dayana and Saber. I am sure that this feedback will serve as an encouragement to them and to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amal El Ansari General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai
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Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website https://all.accor.com/ today, for a one-night stay within the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price