Relaxing weekend stay. Wide selection of breakfast and tastes good too. Easy access to the mall. Nice view of Dubai from the 20th floor.

Very much satisfied with hotel administration.

Hi, It was a nice stay at the hotel, however I was not fully satisfied with your service. - The check-in process was very slow. Our check-in was supposed to be at 15:00pm, but we were delayed till after 5pm before we were eventually checked in. - There was no microwave in the executive rooms, that was a flaw. In all executive rooms here in Europe, we do have microwave and refrigerator. We wanted to warm some food we bought and the hotel was very blunt that we cannot and the kitchen cannot help. This is not professional in doing business. - Sometime, we do have guest and our guest were embarrassed at the reception. I understood it's a government requirement to get passport of guests, but some exceptions should be possible if confirmed by the customer/occupant of the room. Overall, i did not enjoy my stay with your hotel and will not be booking with Deira branch again. I would consider other branches of Swissotel.

1.Booking was ok gave us a decent rate, however did not provide us the same group offer. 2.Check in was great and fast,the Filipino female staff in the reception was very helpful and kind. 3.Breakfast has lot of options. 4.Diana in the reception was naturally rude when we had to inquire for rebooking.Please keep her in the kitchen she should not be in the reception! I wanted to come back and book again however im very disappointed w her attitude and how she manage our inquiry. 5.Spa was great staff are well trained

Firstly, I booked a family suit for my family(wife and 2 young children). Got to the room and aircon was on full blast and freezing. The room smelt of cigarettes. I went back to reception and was told no other room was available and I had no choice but to stay in that room until a suit was available. They sprayed the room and guaranteed the smell would go. But it didn't. Had to stay 4 nights in a smoking room with children! Disgusting! Breakfast was so full of people it was difficult to move. Disappointed

Marvellous

It was a great experience of stay at that hotel, everything was almost good

Location is excellent but quality and cleanliness of hotel is not 5 star.

There is no doubt that your hotel is good but I booked four days through booking.com. I needed to stay for eight days. I am requesting at the hotel reception that they want to stay for four more days. I went to another hotel so your management was very upset and got a lot of trouble

The staff are very friendly and professional.

The hotel is nice and clean, except some mosquitoes in our room. I got few bites from the mosquitoes.