Swissôtel Al Ghurair 5 stars

Customer review rating (ALL Rating) 4.3/5 2,613 reviews

Hotel extras

  • Connected to Al Ghurair Centre, Dubai's first shopping Mall

  • Kid approved! Family friendly accommodation with special treats for our young guests

  • Complimentary shuttle service to La Mer Beach 3 times per day.

  • Home to Little Explorer's brunch, the award winning family friendly culinary activity

  • Award winning Swissotel Spa & Sports, rated amongst the top 3 Spa's in Dubai by Tripadvisor

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Hotel location

Swissôtel Al Ghurair

Po Box 185051, Umar Bin Al Kattab Road, Deira
185051 Dubai
United Arab Emirates

GPS:25.269321, 55.316925

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,613 reviews

TripAdvisor Rating  4.5/5  3,115 reviews

Certificate of excellence 2023

Amazing

TripAdvisor rating 5.0/5

Flyer25184537756 TripAdvisor review

Thank you Pawan Giri for your excellent room service and kindness! He made sure that the room is always tidy and clean and he always brought extra water. Also a big thank you to Ali, who is an exceptionally talented Chef. The variety and the taste of the food is incredible! He even made my favourite Hungarian dish! All the staff were very friendly, so highly recommended this hotel to everyone!

Wonderful stay in the convenient location

TripAdvisor rating 5.0/5

worldwidecommunity Friends getaway - TripAdvisor review

Special thanks to reception staff and Mr Kibria for making the stay really comfortable and enjoyable. SPA is not to be missed, very good massage, people definitely know what they are doing. About hotel: very convenient location; spacious rooms, there is access to the pool and gym. Supermarket and shopping center is nearby, also access to many restaurants. Brunch/Lunch buffet is also available.

noise issues and lack of cold water in the shower

TripAdvisor rating 3.0/5

Adriana G TripAdvisor review

The hotel has good points and low points. The room allocated on arrival was a disaster, on floor 12th. Very noisy Middle East women kept chatting, shouting, smashing doors, crying until 3.30am, that I lost patience and called reception. Reception took good 30 minutes to phone the room next door....Then noise calmed down, but we lost a night sleep. Here in Dubai nobody takes action when the troublemaker is from the Middle East. Cold water in the shower was not working. So, the toilet was like a steam bath.... Asked change of room: found an angel in reception. Mr Saber is your guy inside the hotel. Super professional, super efficient, Thanks, Saber! He changed my room and explained the problems I had: most rooms are intercommunicating rooms. Lack of cold water is a problem the hotel has at the moment also, so I would say, stay far from this Hotel, if you can. If you cannot, Please contact Mr Saber. He deserves your respect, he will solve your issues and try to make you happier. I hope this helps. Thank you, Saber!

Good stay

Customer review rating 4.5/5

Aamir A. S. Solo - Confirmed reviews ALL

Very nice & good size room with excellent service.

Dear Amir Ahmed S., We very much appreciate your comments regarding your stay at the Swissotel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team especially with Tanveer. I am sure that this feedback will serve as an encouragement to him and to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amal El Ansari General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Good Stay

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Very Good

Dear Mohammad R., We very much appreciate your comments regarding your stay at the Swissotel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team especially with Hosni, Dayana and Saber. I am sure that this feedback will serve as an encouragement to them and to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amal El Ansari General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

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Other web-users rate our hotel

  • 1,521 reviews 9.1/10 Location
  • 1,915 reviews 7.6/10 Room
  • 3,981 reviews 8.8/10 Service
  • 42 reviews 7.6/10 WiFi
  • 1,018 reviews 7.1/10 Breakfast
  • 831 reviews 7.3/10 Cleanliness
  • 214 reviews 8.6/10 Pool
  • 32 reviews 2.5/10 Bar

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