Swissôtel Al Ghurair 5 stars

Customer review rating (ALL Rating) 4.4/5 2,820 reviews

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Swissôtel Al Ghurair - Image 1
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Po Box 185051, Omar Bin Al Khattab Street, Deira, 185051 Dubai, United Arab Emirates

Description

Hotel extras

  • Linked to Al Ghurair Centre, Dubai’s first mall, enjoy 50% off at Glitch Entertainment.

  • Family-friendly accommodation with interconnected rooms and kids amenities

  • Complimentary shuttle service to the beach.

  • Green Globe Certified, 2024, 2025.

  • Award-winning Swissotel Spa, with outdoor swimming pool, and fitness centre.

Our accommodation(s)

Hotel location

Swissôtel Al Ghurair

Po Box 185051, Omar Bin Al Khattab Street, Deira
185051 Dubai
United Arab Emirates

GPS:25.269321, 55.316925

Telephone
Fax +971 4 293 3555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,820 reviews

TripAdvisor Rating  4.5/5  3,576 reviews

Certificate of excellence 2025

It is a good hotel experience given the time I have taken in the hotel of 10 years

TripAdvisor rating 4.0/5

Apollo M TripAdvisor review

It a nice quiet and ambient environment with a good value for money and low noise level with amenities replaced when needed and have a good cleaning service system with the help of Mr.Arman with the hotel being situated in a nice area.

Thank you

TripAdvisor rating 5.0/5

Devadas B TripAdvisor review

I really appreciate security Maya for her excellent 👍 behavior and commitment to her duty she is polite responsible and ensure a safe environment for everyone thanks Maya.

Customer review rating 3.5/5

Prince A. Business - Confirmed reviews ALL

A very good hotel with clean rooms and great staffs like wasim and others except for the premium lounge which was a total disaster. Being a platinum member, I have had the privilege to access world class lounges with exceptional hospitality and facility and even have noticed the same treatment with 3/4 star hotels as well. But honestly the premium lounge in swissotel ghurair was the worst lounge ever. There was just one staff named pauline and truly she was running the lounge as though she was providing food from her expense.. the forks in the table we were sitting were stained and dirty and upon calling her her reply was “I’ve been busy”, then on one occasion there was no food on the evening cocktail (which is their only meal and there is no alchol), just a reminder that there is only two choices of food offered there and when that too is empty it is really something else, with the irony being that there were very few guests in the lounge, and we spoke with pauline and she said “we cannot cook it again for both of you, if you need ill get some springrolls” and proceeded to bring a plate of burnt airfried springrolls, since it was so dry my friend asked her for some ketchup to which she replied “ its in theground floor and I have to go all the way down to get it, adjust with the satay sauce offered in the buffet like lining, very pathetic truly.. also upon check in our room took a little time to be prepared so we thought lets spend some time in thelounge and while at the lounge i approached pauline and asked her if she could call up the reception and ask if our rooms were ready (a very common thing to ask in thelounge) to which she responded “sorry it is not my job you can go to ground floor and ask them, lounge does not interfere in such matter”. All in all a very poor experience. I suggest you close the lounge. We don’t need. However at the last day of my 8 day stay i informed mr pratheek, the manager and mr khalid Both of them were most polite and apologized to me for the inconvenience and truly they too were not aware of this lady and her crazy attitude that destroyed the repute of swissotel as a whole. Mr pratheek is a very decent man with whom upon interacting i realized that he genuinely wanted to provide the best hospitality experience for the guests onboard. And the breakfast spread in the main hall too was pretty great, we never ate in the lounge as it was truly patethic and the food selection and hospitality was below cattle-class standards.

Dear Prince A., Thank you for sharing your feedback regarding your recent stay at Swissôtel Al Ghurair. We appreciate your kind words about our clean rooms and the excellent service provided by our staff, especially Wasim and Pratheek. However, I sincerely apologize for the experience you encountered in our premium lounge. It is disheartening to hear that the service and food options did not meet your expectations, particularly as a platinum member. Please accept our sincere apology for the unsatisfactory experience during breakfast. We are looking into this to improve our breakfast offerings in terms of variety and options. Your comments regarding the service and cleanliness in the lounge have been noted, and I will ensure they are addressed accordingly. I appreciate your understanding and patience, and I hope your feedback will help us enhance the experience we offer to all our guests. Sincerely, Amal El Ansari General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair

Customer review rating 0.5/5

Kevin C. Couples - Confirmed reviews ALL

We booked two massages (about October 10, Kevin C. and Leonor Cantero) and then changed the date and time of the massages. We accepted a new time, but then the spa cancelled at the last minute. We were not able to reschedule the massages during our stay. We were promised refunds; they never came.

Customer review rating 4.0/5

Dennis G. Business - Confirmed reviews ALL

Every is well except there is no replenish of Tooth brush and no shaver was provided.

Dear Dennis G., Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our location convenient. We apologize for the oversight concerning the replenishment of toiletries. Your comments will assist us in enhancing our guest experience. Sincerely, Amal El Ansari General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair

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Other web-users rate our hotel

  • 1,563 reviews 9.5/10 Location
  • 1,831 reviews 8/10 Room
  • 4,542 reviews 8.9/10 Service
  • 23 reviews 7/10 WiFi
  • 800 reviews 7.9/10 Cleanliness
  • 782 reviews 7.4/10 Breakfast
  • 175 reviews 9.4/10 Wellness Area
  • 138 reviews 8.9/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.