Swissôtel Al Ghurair 5 stars

Customer review rating (ALL Rating) 4.4/5 2,960 reviews

Swissôtel Al Ghurair - Image 1
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Description

Hotel extras

  • Linked to Al Ghurair Centre, Dubai’s first mall, enjoy 50% off at Glitch Entertainment.

  • Family-friendly accommodation with interconnected rooms and kids amenities

  • Complimentary shuttle service to the beach.

  • Green Globe Certified, 2024, 2025.

  • Award-winning Swissotel Spa, with outdoor swimming pool, and fitness centre.

Our accommodation(s)

Hotel location

Swissôtel Al Ghurair

Po Box 185051, Omar Bin Al Khattab Street, Deira
185051 Dubai
United Arab Emirates

GPS:25.269321, 55.316925

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,960 reviews

Customer review rating 5.0/5

Abdulmonem A. Business - Confirmed reviews ALL

thanks

Dear Abdulmonem A., Thank you for your positive feedback. We are delighted to hear that you had a great experience at Swissôtel Al Ghurair. Your appreciation motivates our team to continue delivering exceptional service. Sincerely, Amal El Ansari General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair

Customer review rating 5.0/5

Abdallah A. Couples - Confirmed reviews ALL

Actually i had a nice experience and you are the best

Dear Abdallah A., Thank you for your kind words and for taking the time to share your positive experience. We are delighted to hear that you found your stay comfortable and enjoyable. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Sincerely, Amal El Ansari General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair

Customer review rating 5.0/5

Mir S. T. Families - Confirmed reviews ALL

I liked the hotel the location was perfect centrally located view from the room was good they didn’t provide tissue paper in the room

Dear Valued Guest, Thank you for sharing your feedback and for choosing Swissôtel Living Al Ghurair. We are delighted to know that you enjoyed our central location and the pleasant view from your room. However, please accept our sincere apologies for the oversight regarding the missing tissue paper. This is not in line with our standard room setup, and your comment has been shared with our housekeeping team to ensure greater attention to detail. Thank you for bringing this to our attention. We hope to have the pleasure of welcoming you again and providing you with a flawless experience. Sincerely, The Guest Experience Team Swissôtel Al Ghurair & Swissôtel Living Al Ghurair

Customer review rating 3.0/5

Aneesh V. M. Friends - Confirmed reviews ALL

when i ask water get very late and get hot water in the bottle, fridge also not cooling

Dear Valued Guest, Thank you for bringing this matter to our attention following your stay at Swissôtel Living Al Ghurair. Please accept our sincere apologies for the delay in delivering the water and for it not being properly chilled upon arrival. We also regret the inconvenience caused by the fridge not cooling as expected. This is certainly not the standard of comfort and efficiency we aim to provide. Your feedback has been shared with our Engineering and Service teams to ensure that all equipment is properly checked and that requests are handled more promptly moving forward. We truly appreciate your feedback and hope to have the opportunity to welcome you back for a much improved and seamless experience. Sincerely, The Guest Experience Team Swissôtel Al Ghurair & Swissôtel Living Al Ghurair

Customer review rating 4.0/5

Dr.shmsu L. B. Business - Confirmed reviews ALL

Every thing is good but the price is very expensive May be seasonal

Dear Dr. Shmsu L. B., Thank you for your positive feedback. We appreciate your comments regarding our pricing. Seasonal fluctuations can affect rates, and we strive to provide value for our guests. Your insights are valuable to us as we continually seek to enhance the guest experience. Sincerely, Amal El Ansari General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair

Other web-users rate our hotel

  • 1,623 reviews 9.6/10 Location
  • 1,916 reviews 8.1/10 Room
  • 4,649 reviews 8.9/10 Service
  • 22 reviews 6/10 WiFi
  • 840 reviews 8/10 Cleanliness
  • 823 reviews 7.6/10 Breakfast
  • 172 reviews 9.2/10 Wellness Area

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