Swissôtel Al Ghurair 5 stars

Customer review rating 4.5/5 2,676 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Swissôtel Al Ghurair
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+ 23 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Connected to Al Ghurair Centre, Dubai's first shopping Mall

  • Explore Dubai's colorful culture and heritage on your doorstep

  • Located 10 minutes drive from Dubai International Airport and 500 m from Union Metro station

  • Complimentary shuttle service to La Mer Beach

  • Kid approved! Family friendly accommodation with special treats for our young guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Thalassotherapy centre (Nearby)
  • Fitness centre
  • Well-being
  • Babysitting on request
  • TennisPaying
  • Boat excursions
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Congresses/conventions
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Swissôtel Al Ghurair

Po Box 185051
Umar Bin Al Kattab Road
Deira
185051
dubai
united arab emirates

Tel: +97142933000

Fax: (+971)4/2933555

Check-in from 16h00

Check out up to 12h00

  • By train

    UNION METRO At 0.5km / 0.31 miles

GPS :25.269321, 55.316925

Our accommodation(s)

Classic Room King

  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Classic Room Twin

  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Premier Room King

  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Premier Room Twin

  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities(...)

Swiss Select King

  • Max. number of persons: 3
  • Area: From 51 / 549 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities(...)

Swiss Executive Room Twin

  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft
  • Views: River side, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities(...)

Swiss Executive Room King

  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

YASMINE LOUNGE

Type of cuisine: Cafe

The Yasmine Lounge an ideal place to unwind after a busy day in Dubai. Stop by for a light lunch, afternoon tea, mocktails or even late night dessert, served with the glittering lights of the city as your background.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SHAYAN

Type of cuisine: Regional

Shayan restaurant combines the best of two ancient cuisines with a contemporary modern setting. Elegant fittings and luxurious interiors combine with the succulent taste of Persia and the Mediterranean Lebanese flare.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LIWAN

Type of cuisine: International

Liwan offers live cooking stations and an extensive selection of beverages for breakfast, lunch and dinner as well as variety of a la carte choices. For after dinner lounging, the adjourning Liwan terrace offers Shisha service and light snacks until late.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 164

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Swissôtel Al Ghurair

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,676 reviews

Really nice hotel and already book again in this hotel for next month

Customer review rating 4.5/5

Yousef A. Couples - 14/10/2020 Confirmed reviews ALL

Every things in this hotel excellent from disck arrive to check out all the staff friendly I like staying in this hotel to much for that I booked again for next month

Dear Yousef A., Thank you so much for the perfect rating! We are grateful of the time you have taken and the positive feedback shared about Swissotel Al Ghurair. We appreciate to learn that you liked our colleagues in the hotel. We will definitely look forward to welcoming you back again next month. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Poor

Customer review rating 4.5/5

Anonymous Families - 13/10/2020 Confirmed reviews ALL

Very poor service. Facilities does not work properly. Staff was not friendly. Reception don’t answer calls.

Wrong name.

Customer review rating 4.5/5

Mr. A. A. S. Solo - 13/10/2020 Confirmed reviews ALL

My name is not Rania. It is Mr. Ahmed Abu S.. I had stated at Swisotel Al Ghurair for more than 10 days in the month of September 2020, and disappointed with not being properly addressed by my name and title.

Customer review rating 4.5/5

Saleh Solo - 09/10/2020 Confirmed reviews ALL

Good service. Friendly staff. Good environment

Dear Vipin M., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Very good location and enjoyable experience

Customer review rating 4.5/5

Anonymous Solo - 09/10/2020 Confirmed reviews ALL

It was a nice experience and looking forward to coming back again next time with my parents to offer them the same experience.

Dear Mahmood S., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Exceptional Experience

Customer review rating 4.5/5

Jan Couples - 09/10/2020 Confirmed reviews ALL

The location is excellent, the room was superb and very well organized and especially the staff are so amazing and very helpful, namely Chester in The SPA, Hazel from the front / reception and Mostafa from Liwan Restaurant. Every aspect of our stay exceeded our expectations and the hotel is very highly recommended.

Dear Jan, Thank you so much for the perfect rating! We are grateful of the time you have taken and the positive feedback shared about Swissotel Al Ghurair. We appreciate learning your recognitions toward the great assistance delivered by our colleagues, Chester, Hazel and Mostafa from Liwan. We look forward to welcoming you back again soon. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Great Service all around

Customer review rating 4.5/5

Peter B. Business - 21/03/2020 Confirmed reviews ALL

It was a great stay. The service was excellent. The staff were super courteous as well and room service was also on point. My only one gripe was that the breakfast menu for the restaurant was the same for my entire stay. I wish it would have been a bit more varied. But apart from that. Everything was excellent.

Dear Peter Oppong B., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have noted your comment regarding breakfast. Allow us to check on this for needed action. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai
Customer review rating 4.5/5

Vishal R. Families - 21/03/2020 Confirmed reviews ALL

EXPERIENCE WAS GOOD ONLY ONE PROBLEM WITH THAT WAS FOOD WE ARE PURE VEGETARIAN AND NOT SPECIFY VEG/NON VEG SIGN ONE FOOD .. PLEASE MENTION ON FOOD ITS GOOD FOR EVERY ONE. THANKS AND ANYTHING ELSE WAS VERY GOOD...

Dear Vishal R., Thank you for your feedback. We are glad to read that you had a wonderful experience during your stay. We have noted your comment regarding mentioning the veg and non-veg food specifications. Allow us to check on this for needed action. Thank you for taking this matter to our attention. We look forward to welcoming you back again soon. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Comfortable stay, courteous staff, very good location

Customer review rating 4.5/5

C C. Couples - 20/03/2020 Confirmed reviews ALL

I spent an overnight in Swissotel as a pre-birthday treat. I am very pleased with the lovely cake and card surprise that was given to me. I truly appreciate the thought. Aside from that, I had a small issue with my booking and Ahmed from Reservations was very prompt in having it rectified to ensure that I get to enjoy my stay, hassle-free. He went over and above in giving me assurance that my booking for the new date would be actioned and he even called to advise me that everything had been confirmed so I could just come and enjoy the stay. These are little things that make you like the hotel more because the people who are behind it value your hard-earned money, time, and deliver a really satisfying and comfortable stay for the guests. The location is another great factor. I love shopping in Al Ghurair and the access from the hotel to the mall is a wonderful experience. Oh, the buffet is lovely! Husband and I (along with friends) got to enjoy a cool morning al fresco while enjoying the many selections offered. Amazing discount too!!! I had the most amazing pre-birthday celebration in Swissotel. I am glad I checked in Accor and saw the nice rate so I booked right away. Since we cannot travel outside the country, enjoying a quiet time in Swissotel is more than enough to make my day. Keep it up! Swissotel team, you are all amazing!

Dear Clarinda Coleto C., Thank you so much for the perfect rating you have scored us. We greatly appreciate the great experiences you have shared following your recent visit and stay in the Swissotel Al Ghurair. We are truly happy that you have appreciated our simple gesture of celebrating your special day. Nevertheless, we thank you for making us part of your birthday celebration. We are glad to have read your recognition to the great assistance and support extended by our colleague, Ahmed. Rest assured that we will pass on your message to him who will for sure will receive it well. Thank you for liking our hotel's very convenient location. It is one advantage of our hotel, being close and adjacent to the mall. We are grateful of having you as our guest. We look forward to the opportunity of welcoming you back again soon. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Very good

Customer review rating 4.5/5

Afaq K. G. Friends - 20/03/2020 Confirmed reviews ALL

Excellent

Dear Afaq Khan G., Thank you for taking the time to rate us and share your feedback. We look forward to welcoming you back again soon. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Good hotel

Customer review rating 4.5/5

D J. U. Families - 19/03/2020 Confirmed reviews ALL

Good clean hotel, good customer service. Breakfast and dinner was brilliant. Location was near public transport and the staff were helpful.

Dear Deepak Kumar J., Thank you so much for staying in our hotel! We are grateful of the time you have taken and the positive feedback shared about Swissotel Al Ghurair. We look forward to welcoming you back again soon. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai
Customer review rating 4.5/5

Hq Couples - 17/03/2020 Confirmed reviews ALL

I enjoyed my stay.

Dear Qabazard H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Good stay

Customer review rating 4.5/5

Abiy M. Business - 15/03/2020 Confirmed reviews ALL

It was very nice stay

Dear Abiy M. A., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai
Customer review rating 4.5/5

Salim A. H. Couples - 14/03/2020 Confirmed reviews ALL

The location of the hotel is great and near the commercial centres The rooms are wide and the service is very good The breakfast is very nice

Dear Al Hatrus S., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Good comfortable stay

Customer review rating 4.5/5

Yakub A. Couples - 12/03/2020 Confirmed reviews ALL

Very happy with the room service and overall service.good breakfast but it would be better if given more choices rather than same menu every morning

Dear Yakub a., Thank you for sharing your feedback. We are glad to learn that you liked the overall service that you received in our hotel. We have noted your comment regarding the daily breakfast choices. Allow us to revisit our menu and shall action accordingly. Thank you for bringing the matter to our attention. We look forward to welcoming you back again in the very near future. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Good stay

Customer review rating 4.5/5

Tony Couples - 07/03/2020 Confirmed reviews ALL

located close to Union Metro Station, excellent breakfast, friendly and helpful staff

Dear Anthony Joseph L., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Facilities need to be checked and maintained well

Customer review rating 4.5/5

Jonessa Families - 07/03/2020 Confirmed reviews ALL

A/C not properly working in our room, shower is either too hot or to cold (can’t have a good mix of both), pillow is too hard and low. We did not get to sleep well during our stay. And we were not informed beforehand that pool area is under maintenance.

Dear Ma Jonessa Tabaco C., Thank you for taking the time to tell us about your experience at the Swissôtel Al Ghurair. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Great service great staff

Customer review rating 4.5/5

Mustafa C. S. Business - 06/03/2020 Confirmed reviews ALL

All staff are very helpfull

Dear Mustafa Cuneyt S., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

The Best

Customer review rating 4.5/5

Kim Business - 06/03/2020 Confirmed reviews ALL

Very convenient place my home away home. From check in to check out everything went smooth, will come back next month. Special thanks to my friend Damien.

Dear Kimbagambaga Julius M., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team especially to Damien. I am sure that this feedback will serve as an encouragement to him and to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Comfortable good stay. Well located.

Customer review rating 4.5/5

Nasr S. Couples - 05/03/2020 Confirmed reviews ALL

Cheerful helpful staff. Very good services. Luxurious rooms with quiet comfort stay. Fantastic breakfast buffet.

Dear Nasr Youssef Mohamed Ibrahim S., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

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