Swissôtel Al Ghurair 5 stars

Name: Swissotel Al Ghurair, Hotel in Dubai - ALL
Address: Po Box 185051, Omar Bin Al Khattab Street, Deira, Dubai, 185051, AE
Telephone: +97142933000
Rating: 4.4

Customer review rating (ALL Rating) 4.4/5 2,581 reviews

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Po Box 185051, Omar Bin Al Khattab Street, Deira, 185051 Dubai, United Arab Emirates

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Swissôtel Al Ghurair

Live some of your best moments at Swissôtel Al Ghurair, a family-friendly, five-star hotel located in the heart of Deira, Dubai. Embrace an alternative way of travelling where the well-being of the mind, body, and soul is your top priority. Whether you are visiting for business or leisure, our central location, generous room sizes, and commitment to creating authentic moments of unique experiences are the perfect recipe for an unforgettable stay.

Discover spacious well-appointed guestrooms and luxury amenities, with stay, dining and recreational features, located just 10 minutes from the airport in Deira, Dubai. Indulge in a little guilt-free shopping at the Al Ghurair Centre, or immerse yourself in the vibrant tapestry of Dubai's Arabic heritage. Our contemporary 5-star hotel offers the perfect blend of convenience and style.

Find yourself at the centre of it all at Swissotel Al Ghurair. Linked to the iconic Al Ghurair Centre, we are close to the major tourist attractions and cultural icons, including Dubai Creek and Downtown Dubai.

Gruezi! Explore Dubai's rich cultural heritage and experience a fusion of genuine Swiss Hospitality and the warmth of Arabic generosity. Life is a journey! And we are excited at the prospect of being part of your journey in Dubai!

Amal El Ansari, Hotel Management

Discover Dubai with Swissotel - offering modern comforts and a relaxing setting for friends and family to call it home. While at Swissotel, wake up to beautiful city views, enjoy global cuisines at Liwan restaurant, indulge in its Lindt Afternoon Tea at Yasmine Lounge and explore a haven of recreation at the fitness centre, award-winning spa and outdoor swimming pool.

Hotel extras

Connected to Al Ghurair Centre with dining, shopping and indoor entertainment.
Steps from Union Metro with quick access to malls, attractions and business hubs.
Family-friendly rooms with interconnecting options and thoughtful amenities.
Pool, spa and gym access designed for relaxation and everyday wellness
Green Globe certified hotel with meeting spaces and diverse dining options.

Our accommodation(s)

Room

Classic Room King

3 pers. max
42 m² / 452 sq ft

Views: City View
Accessible room

See availabilities

Room

Classic Room Twin

3 pers. max
42 m² / 452 sq ft

Bedding 2 x Single bed(s)
Views: City View

See availabilities

Room

Deluxe Room King City View

3 pers. max
42 m² / 452 sq ft

Bedding 1 x King size bed(s)
Views: City View or River side

See availabilities

Room

Deluxe Room Twin City View

3 pers. max
42 m² / 452 sq ft

Bedding 2 x Single bed(s)
Views: City View or River side

See availabilities

Room

Swiss Executive Creek View

3 pers. max
42 m² / 452 sq ft

Bedding 1 x King size bed(s)
Views: City View or River side

See availabilities

Room

Family Room

6 pers. max
93 m² / 1001 sq ft

Bedding 1 x King size bed(s) and 2 x Single bed(s)
Views: City View

See availabilities

Suite

Classic Suite

5 pers. max
87 m² / 936 sq ft

Bedding 1 x King size bed(s)
Views: City View

See availabilities

Suite

Corner Suite City and Creek View

5 pers. max
112 m² / 1205 sq ft

Bedding 1 x King size bed(s)
Views: City View or Panorama view or River side
Most of the accommodation: Corner Room

See availabilities

Suite

Family Suite

6 pers. max
147 m² / 1582 sq ft

Bedding 1 x King size bed(s) and 2 x Single bed(s)
Views: City View or River side

See availabilities

Room

Classic Room King

3 pers. max
42 m² / 452 sq ft

Views: City View
Accessible room

See availabilities

Hotel location

Swissôtel Al Ghurair

Po Box 185051, Omar Bin Al Khattab Street, Deira
185051 Dubai
United Arab Emirates

GPS:25.269321, 55.316925

+971 4 293 3000

+971 4 293 3555

Railway station
Bus stop

Union Metro Station

Railway station

Access: 500 m / 0.31 mi 7 min walk / 5 min drive

Union Bus Station

Bus stop

Access: 700 m / 0.43 mi 10 min walk / 6 min drive

Glitch Arabia

Entertainment centre

Access: 400 m / 0.25 mi 6 min walk

Spice and Gold Souk

Other attractions

Access: 2.1 km / 1.3 mi 30 min walk / 14 min drive

Bastakiya And Al Fahidi Fort

Art and Culture

Access: 4 km / 2.48 mi 38 min walk / 13 min drive

Creek Golf Club

Golf course

Access: 4.5 km / 2.79 mi 1 hrs 5 min walk / 15 min drive

Dubai Tennis Stadium

Sports centre

Access: 4.9 km / 3.04 mi 1 hrs 10 min walk / 13 min drive

Dubai Old City

Tourist attraction

Access: 6.1 km / 3.79 mi 1 hrs walk / 12 min drive

Dubai Frame

Historic monument

Access: 8.6 km / 5.34 mi 2 hrs walk / 13 min drive

Coca Cola Arena

Entertainment centre

Access: 12.5 km / 7.76 mi 3 hrs walk / 21 min drive

Burj Khalifa

Tourist attraction

Access: 12.6 km / 7.82 mi 2 hrs 50 min walk / 23 min drive

Dubai Opera

Opera/symphony/concert hall

Access: 12.7 km / 7.89 mi 3 hrs walk / 20 min drive

Museum of The Future

Museums

Access: 13.1 km / 8.14 mi 2 hrs 18 min walk / 20 min drive

Dubai Creek Harbour

Other attractions

Access: 13.9 km / 8.63 mi 3 hrs 12 min walk / 30 min drive

Dubai Creek

River

Access: 5.4 km / 3.35 mi 1 hrs 15 min walk / 13 min drive

Al Mamzer Beach

Beach area

Access: 6.4 km / 3.97 mi 1 hrs 30 min walk / 15 min drive

Shuttle

Shuttle scheduled

Details

A sandy beach with water sports, BBQ picnic spots, and a jogging route.

Frequency

Every 300 minutes

Zabeel Park

Park

Access: 7.1 km / 4.41 mi 1 hrs 40 min walk / 13 min drive

Dubai Water Canal

Bay

Access: 15 km / 9.32 mi 3 hrs walk / 19 min drive

Taxi

10.68 € 45 AED

Kite Beach

Beach area

Access: 26.5 km / 16.46 mi 4 hrs walk / 25 min drive

Taxi

10.68 € 45 AED

Dubai Miracle Garden

Park

Access: 30.2 km / 18.75 mi 8 hrs walk / 30 min drive

Taxi

16.62 € 70 AED

Palm Jumeirah

With sea view

Access: 33 km / 20.49 mi 30 min drive

Limousine

16.62 € 70 AED

Desert Conservation Reserve

National park

Access: 57.5 km / 35.71 mi 45 min drive

Al Ghurair Centre

Shopping centre/mall

Access: 120 m / 0.07 mi 1 min walk

Kimuraya Japanese Restaurant

Restaurant and cafe district

Access: 1.6 km / 0.99 mi 15 min walk / 7 min drive

Taxi

3.56 € 15 AED

Gold Souk

Shopping district

Access: 3.1 km / 1.93 mi 29 min walk / 15 min drive

Taxi

4.75 € 20 AED

Gazebo - Indian restaurant

Restaurant and cafe district

Access: 3.5 km / 2.17 mi 43 min walk / 11 min drive

Taxi

7.12 € 30 AED

Arabian Tea House

Restaurant and cafe district

Access: 6.3 km / 3.91 mi 53 min walk / 13 min drive

Taxi

10.68 € 45 AED

Al Khayma Heritage Restaurant

Restaurant and cafe district

Access: 6.3 km / 3.91 mi 54 min walk / 13 min drive

Taxi

5.94 € 25 AED

Dubai Mall

Shopping centre/mall

Access: 12.1 km / 7.51 mi 3 hrs walk / 16 min drive

Taxi

9.50 € 40 AED

Zou Zou Turkish and Lebanese

Restaurant and cafe district

Access: 12.4 km / 7.7 mi 2 hrs 5 min walk / 20 min drive

Taxi

9.50 € 40 AED

Forever Rose Cafe

Restaurant and cafe district

Access: 14.5 km / 9 mi 20 hrs 44 min walk / 19 min drive

Taxi

14.24 € 60 AED

Al Ustad Special Kebab

Restaurant and cafe district

Access: 19 km / 11.8 mi 58 min walk / 13 min drive

Taxi

7.60 € 32 AED

Spice Souk

Shopping district

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Shuttle
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Meeting rooms
100% Non Smoking Property
Room service

Liwan Restaurant

Let our team of expertly trained chefs take your senses on a journey of discovery and experience flavours from across the globe in the heart of Dubai.

Yasmine Lounge

Unwind in style at the Yasmine Lounge, the perfect retreat after a busy day in Dubai. Drop by for a delightful light lunch, indulge in afternoon tea, sip on refreshing mocktails, or treat yourself to a late-night dessert.

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3 breakfasts

Don't miss the energy shot of the day and fuel your wellness with a sumptuous breakfast lovingly prepared by the culinary team.

Pool

Offering breathtaking views of the surrounding cityscape, our temperature-controlled pool is a serene oasis in the heart of the bustling metropolis.

Fitness center

Keep fit and unwind at Swissotel Spa & Sport with extensive leisure, sports and health facilities. Why not try our SportsArt equipment and help change the world one workout at a time.

Swissôtel Al Ghurair Spa

Discover ultimate relaxation at our award-winning spa, offering a wide range of rejuvenating treatments, luxurious therapies, and serene environments designed to revitalize your body and mind.

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Meetings & Events

Number of Meeting Room: 8
Surface of the largest room: 164 m² / 1765.28 sq ft
Maximum seats capacity: 150
Maximum capacity for banquets: 100

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.4/5 2,581 reviews

Sagar M. N. Business - 7/11/2026 Confirmed reviews ALL

Here's a polished, balanced review that praises the excellent staff while clearly highlighting the areas where Swissôtel Al Ghurair fell short. I recently stayed at **Swissôtel Al Ghurair Dubai** for **8 nights** as an **Accor Platinum member**, and my experience was a mix of exceptional hospitality from several team members and disappointing service in a few important areas. First, I would like to sincerely thank the outstanding staff who made my stay enjoyable. **Raiba, Saber, and Mustafa** from the Front Office were consistently warm, professional, and eager to help. Every interaction with them was pleasant, and they always greeted guests with genuine smiles while handling requests efficiently. They truly represent the level of hospitality expected from a five-star hotel. A special appreciation also goes to **Debi** from the restaurant, who provided excellent service throughout my stay. Debi was attentive, courteous, and always ensured guests were well looked after. Likewise, **Hema** from the Executive Lounge deserves recognition for her exceptional hospitality, friendly nature, and willingness to go the extra mile. Team members like these are the reason guests return. Unfortunately, the biggest disappointment during my stay was the **housekeeping department**. For a hotel carrying the Swissôtel and Accor luxury brand, the housekeeping standards fell well below expectations. The most frustrating issue was something as basic as **drinking water**. Despite repeatedly requesting **three bottles of water**, housekeeping frequently delivered only **one bottle**. This happened on multiple occasions during my eight-night stay, forcing me to make repeated follow-up calls for such a simple request. Guests should never have to chase housekeeping repeatedly for basic amenities. I believe the housekeeping department requires much stronger supervision, better training, and greater attention to guest requests. The inconsistency in service does not reflect the standards expected of a five-star property. Management should seriously review the performance of this department and take corrective action to ensure the guest experience matches the hotel's premium positioning. As an **Accor Platinum member** staying for **eight nights**, I was also hoping for a more meaningful room upgrade, subject to availability. While I understand upgrades can never be guaranteed, I expected greater recognition of elite status during such a long stay. Overall, my experience was saved by the excellent Front Office, Restaurant, and Executive Lounge teams, whose professionalism deserves full credit. However, the housekeeping department significantly affected what could otherwise have been an outstanding stay. I hope the hotel management recognizes the exceptional work of **Raiba, Saber, Mustafa, Debi, and Hema**, while also taking meaningful steps to improve housekeeping standards. With improvements in that area, Swissôtel Al Ghurair has every opportunity to deliver the truly five-star experience that guests expect. One suggestion: rather than saying the housekeeping head "should be replaced and sent to a 3-star hotel like Ibis," it's more likely to be taken seriously if you focus on the service failures and the need for management action. That keeps the review firm, credible, and more persuasive.

Raafat B. Business - 7/11/2026 Confirmed reviews ALL

Mehari G. Business - 7/9/2026 Confirmed reviews ALL

Dear Valued Guest, Thank you for your wonderful review and for sharing your experience with us. We are delighted to know that you were very satisfied with our service and that you had a memorable stay. It is especially rewarding to hear that our friendly and welcoming team, clean and comfortable accommodations, and convenient location all contributed to a positive experience. Your kind words are greatly appreciated and will be shared with our team as encouragement to continue delivering exceptional hospitality. We truly look forward to welcoming you back to Swissôtel Al Ghurair for another enjoyable stay. Sincerely, The Guest Experience Team Swissotel Al Ghurair & Swissotel Living Al Ghurair

Mazlan B. A. Couples - 7/8/2026 Confirmed reviews ALL

Dear Valued Guest, Thank you for taking the time to share your positive feedback. We are delighted to know that you enjoyed your comfortable stay and appreciated our convenient location. Being directly connected to Al Ghurair Centre and surrounded by a wide variety of dining options is one of the many advantages our guests enjoy, and we are pleased it enhanced your visit. Thank you once again for choosing Swissôtel Al Ghurair. We look forward to welcoming you back for another comfortable and enjoyable stay. Sincerely, The Guest Experience Team Swissotel Al Ghurair & Swissotel Living Al Ghurair

Ayesha S. Families - 7/7/2026 Confirmed reviews ALL

Stayed here 11 years ago when it was Rayaan by Rotana and had an amazing experience so chose to come back, but left very disappointed. The rooms are same and dated. Much need of modernisation. Not enough lighting in the room and hallway, very dark in evening. Towels are extremely thin. We requested a walk in shower, we were told only suites and family rooms have them, but found out at checkout that there are rooms with walk in showers. The bathtub is very hard to get in and out of due to the wide marble. Never see any staff who greet or welcome you when you arrive into the hotel each day. No complementary water at poolside or sauna which is a must in this heat. Staff at spa were very unwelcoming on both occasions when we went to make enquiries. I would say this is a 3 star hotel. Unlikely to return to this hotel again.

Dear Valued Guest, Thank you for taking the time to share your detailed feedback. We sincerely appreciate your loyalty in choosing to return to our hotel after your previous stay, and we are truly sorry to learn that this visit did not meet your expectations. Please accept our sincere apologies for the disappointment you experienced. We regret that the room condition, lighting, towels, and bathroom configuration did not provide the level of comfort you anticipated. We also apologize for the confusion regarding the availability of rooms with walk-in showers, as well as for the lack of warm acknowledgement upon your arrival each day. We are equally concerned by your comments regarding the Spa team's service and the absence of complimentary water at the poolside and sauna. The level of hospitality you described is not reflective of the standards we strive to uphold. Your feedback has been shared with the relevant department heads for immediate review and corrective action to ensure these areas are addressed. Constructive feedback such as yours is invaluable in helping us improve both our facilities and our guest experience. While we regret that we were unable to recreate the memorable stay you enjoyed years ago, we hope you will consider giving us another opportunity in the future to provide you with the welcoming and high-quality experience you rightfully expect. Sincerely, The Guest Experience Team Swissotel Al Ghurair & Swissotel Living Al Ghurair

Web-users rating

Other web-users rate our hotel

1,442 reviews 9.6/10 Location
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7 reviews 9.2/10 Wellness Area

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

At Swissôtel Al Ghurair, check-in starts at 03:00 PM and check-out is until 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Swissôtel Al Ghurair regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.