Movenpick Al Mamzar 0 star

Customer review rating (ALL Rating) 3.7/5 504 reviews

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Movenpick Al Mamzar - Image 1
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Movenpick Al Mamzar - Image 3
Movenpick Al Mamzar - Image 4
Corner Cairo Road, 46th Street Al Mamzar, 92114, 0 DUBAI, United Arab Emirates

Description

Hotel extras

  • Perfect for families, longer stays and city living with comfort, ease and flexibility

  • Prime location near Dubai International Airport, with easy access across Dubai

  • Dedicated meeting floor with three meeting rooms and a private boardroom for business events

  • International dining at Spices Restaurant with family-friendly flavours

  • Rooftop pool, rooftop garden, and fitness centre designed for relaxation and wellness

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Apartment

Superior Twin

Photo out of - Superior Twin

Our Superior Rooms are comfortable with elegant interiors, city views and a variety of welcome amenities to make your stay both convenient and enjoyable. These 33 sqm rooms offer twin beds, as well as a combined bathtub and shower.

Max. number of persons
3
Area
From 33 m² / 355 sq ft

Bedding

Twin bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Studio/kitchenette
  • Free in Room Mineral Water
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • 33 m² / 355 sq ft
  • Bedding 2 x Twin bed(s)
See availabilities

Relax in our stylish Deluxe Rooms, which offer a smartly designed space of 43-50 sqm with elegant interiors, city views and comfortable lounge seating. Sleep well on your choice of a large king-size bed and refresh in the modern bathroom.

Max. number of persons
3
Area
From 43 m² / 462 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Studio/kitchenette
  • Free in Room Mineral Water
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Bidet
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Relax in our stylish Deluxe Rooms, which offer a smartly designed space of 43-50 sqm with elegant interiors, city views and comfortable lounge seating. Sleep well on twin bed bed and refresh in the modern bathroom.

Max. number of persons
3

Bedding

Twin bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Studio/kitchenette
  • Free in Room Mineral Water
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

The 67-80 sqm apartments have a bedroom with a king-size bed and ensuite bathroom with a combined bathtub and shower, while the separate living and dining room hosts the kitchenette, dining table and lounge seating.

Max. number of persons
4
Area
From 68 m² / 731 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Studio/kitchenette
  • Free in Room Mineral Water
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Bidet
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Our 93 sqm Two-Bedroom Apartments are ideal for families and guests who plan an extended stay. The master bedroom has a king bed, bathtub, step-in rain shower and walk-in wardrobe, while the second bedroom has twin beds and a combined bathtub and shower.

  • Most of the accommodation:

    Dining room / area or 2 bedrooms

Max. number of persons
6
Area
From 90 m² / 968 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Twin bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Studio/kitchenette
  • Free in Room Mineral Water
  • Complementary in room coffee or tea
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Bidet
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Printer

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Soundproof room
  • Turn Down Services
  • Trouser pressAdditional charge

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Movenpick Al Mamzar

Corner Cairo Road, 46th Street Al Mamzar, 92114
0 DUBAI
United Arab Emirates

GPS:25.286688, 55.350444

Telephone
Fax +971 4 607 2777

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service
  • 180 rooms
  • 3 rooms for people with reduced mobility
  • 50 connecting rooms
  • 108 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • Arabic
  • English

Reduced mobility Facilities

Laundry / Valet Services

  • Laundry / Valet Services
  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-out

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Currency exchange

  • Currency exchange

Catering

One Restaurant

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet
  • Room service

Business

4 Meeting rooms

Business Center

  • Self service business center

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Green area
  • Children''s TV Channels

Well-being

The Pool

  • Outside
  • On site

Fitness Center

  • On site

Sports and leisure

Boat excursions

  • Nearby

Private beach

  • Nearby

Jet-ski

  • Nearby
  • On site
  • Indoor parking
  • Public

Services & equipment

  • Valet parking

Security

  • Video surveillance in parking

Accessibility

  • Elevators
  • Accessible parking

Valet Parking

Corner Cairo Road, 46th St. Al Mamzar, 92114, 92114 Dubai

Parking information

  • On site
  • Indoor parking
  • Public

Services & equipment

  • Valet parking

Accessibility

  • Elevators
  • Accessible parking

SPICES

Photo out of - SPICES

Spices is a contemporary all-day dining restaurant that provides exceptional International cuisine. The offerings range from Oriental creations and traditional Middle Eastern cuisine to the world's homemade classics.

Cooking style
International
Capacity
80
Accessibility
Accessible service
Corner Cairo Road, 46th Street Al Mamzar, 92114, 0 Dubai, United Arab Emirates
Telephone +971 4 607 2777

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Terrace
  • Thematic parties and animation
  • Meals by the swimming Pool
  • Takeaway Meals

Payment

  • Cash
  • Credit card
  • Other

Wine and other drinks information

  • Soft drinks

Accommodate food

  • Brunch
  • Children menu
  • Halal menu

Spices is a contemporary all-day dining restaurant that provides exceptional International cuisine. The offerings range from Oriental creations and traditional Middle Eastern cuisine to the world's homemade classics.

Enjoy an international breakfast and all-day dining at Spices, featuring a tempting selection of global favourites, fresh ingredients and comforting dishes. The welcoming setting makes it perfect for relaxed meals with family, friends or colleagues.

Relax at our rooftop pool while enjoying beautiful ocean and Dubai skyline views at Mövenpick Hotel Apartments Al Mamzar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  504 reviews

Customer review rating 5.0/5

Enrico M. Business - Confirmed reviews ALL

Dear Mr. Enrico M., Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you very much for your excellent feedback and for rating your stay 100/100. We are delighted to know that you enjoyed our convenient location and the service provided by our team. We truly appreciate your kind recognition of our Sales, Front Desk, Security, and Housekeeping teams. Regarding the TV channels, following our recent TV system upgrade, some channels, including BBC and CNN, are currently unavailable. We appreciate your understanding and will continue to review the available options. We look forward to welcoming you back for another enjoyable stay. Yours sincerely, Damir Kartal Cluster General Manager Mövenpick Hotel Apartments Al Mamzar Dubai Mövenpick Hotel & Apartments Bur Dubai

Customer review rating 2.0/5

Adeeb A. D. Families - Confirmed reviews ALL

Dear Mr A. D., Warm greetings from Mövenpick Hotel Apartments A. Mamzar Dubai. Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. Please rest assured that your feedback is taken seriously and will be addressed with the relevant team. We hope to have the opportunity to welcome you again and provide you with a much-improved experience. Yours sincerely, Damir Kartal Cluster General Manager Mövenpick Hotel Apartments A. Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai

Customer review rating 4.0/5

John B. P. Families - Confirmed reviews ALL

Dear Mr. John B. P., Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you very much for taking the time to share your valuable feedback following your recent stay with us. We are delighted to know that you enjoyed our room facilities, convenient location, and the friendly service provided by our team. We also appreciate your comments regarding the kitchen utensils and Wi-Fi connectivity. Please be assured that your feedback has been shared with the relevant teams as we continuously strive to improve our guests’ experience. It was a pleasure having you and your family with us, and we sincerely hope to have the opportunity to welcome you back for another pleasant stay in the near future. Yours Sincerely, Damir Kartal Cluster General Manager Mövenpick Hotel Apartments Al Mamzar Dubai Mövenpick Hotel & Apartments Bur Dubai

Customer review rating 5.0/5

Mohammad M. A. Business - Confirmed reviews ALL

Dear Mr. Mohammad M. A., Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you very much for your excellent feedback and for rating your overall experience. We are delighted to know that you enjoyed the cleanliness, peaceful atmosphere, easy check-in and check-out, and the warm service provided by our team. Your kind words are truly appreciated and will be shared with the entire team as a source of encouragement. We are also pleased to know that you continue to value your ALL Accor membership. It was our pleasure to have you stay with us, and we look forward to welcoming you back for another exceptional experience in the near future. Yours Sincerely, Damir Kartal Cluster General Manager Mövenpick Hotel Apartments Al Mamzar Dubai Mövenpick Hotel & Apartments Bur Dubai

Customer review rating 2.0/5

Naser A. Solo - Confirmed reviews ALL

Dear Mr A., Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for sharing your feedback. We sincerely apologize that your experience did not meet your expectations. We regret the inconvenience caused and are disappointed to learn that the matter was not followed up appropriately. Your feedback is highly appreciated and will be shared with the relevant team to help us improve our service and guest experience. We hope to have the opportunity to welcome you again and provide you with a better experience. Yours sincerely, Damir Kartal Cluster General Manager Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai

Dear Mr. Enrico M., Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you very much for your excellent feedback and for rating your stay 100/100. We are delighted to know that you enjoyed our convenient location and the service provided by our team. We truly appreciate your kind recognition of our Sales, Front Desk, Security, and Housekeeping teams. Regarding the TV channels, following our recent TV system upgrade, some channels, including BBC and CNN, are currently unavailable. We appreciate your understanding and will continue to review the available options. We look forward to welcoming you back for another enjoyable stay. Yours sincerely, Damir Kartal Cluster General Manager Mövenpick Hotel Apartments Al Mamzar Dubai Mövenpick Hotel & Apartments Bur Dubai

Customer review rating 2.0/5

Adeeb A. D. Families - Confirmed reviews ALL

The room is not clean , the bath room is dirty it was used by ex guest , bad smell in room , bathtub drainage is blocked

Dear Mr A. D., Warm greetings from Mövenpick Hotel Apartments A. Mamzar Dubai. Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. Please rest assured that your feedback is taken seriously and will be addressed with the relevant team. We hope to have the opportunity to welcome you again and provide you with a much-improved experience. Yours sincerely, Damir Kartal Cluster General Manager Mövenpick Hotel Apartments A. Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai

Customer review rating 4.0/5

John B. P. Families - Confirmed reviews ALL

it was quite a nice stay, we enjoyed the room's facilities, though we have to request for the utensils like pots and pans (not instantly available in the room) location is good if you want a peaceful stay. some shops and stores available near the hotel and also mamzar public beach is walkable. Staff's are friendly and accomodating.

Dear Mr. John B. P., Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you very much for taking the time to share your valuable feedback following your recent stay with us. We are delighted to know that you enjoyed our room facilities, convenient location, and the friendly service provided by our team. We also appreciate your comments regarding the kitchen utensils and Wi-Fi connectivity. Please be assured that your feedback has been shared with the relevant teams as we continuously strive to improve our guests’ experience. It was a pleasure having you and your family with us, and we sincerely hope to have the opportunity to welcome you back for another pleasant stay in the near future. Yours Sincerely, Damir Kartal Cluster General Manager Mövenpick Hotel Apartments Al Mamzar Dubai Mövenpick Hotel & Apartments Bur Dubai

Customer review rating 5.0/5

Mohammad M. A. Business - Confirmed reviews ALL

Nice stuff and clean place and quiet

Dear Mr. Mohammad M. A., Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you very much for your excellent feedback and for rating your overall experience. We are delighted to know that you enjoyed the cleanliness, peaceful atmosphere, easy check-in and check-out, and the warm service provided by our team. Your kind words are truly appreciated and will be shared with the entire team as a source of encouragement. We are also pleased to know that you continue to value your ALL Accor membership. It was our pleasure to have you stay with us, and we look forward to welcoming you back for another exceptional experience in the near future. Yours Sincerely, Damir Kartal Cluster General Manager Mövenpick Hotel Apartments Al Mamzar Dubai Mövenpick Hotel & Apartments Bur Dubai

Customer review rating 2.0/5

Naser A. Solo - Confirmed reviews ALL

I had a very disappointing stay. The refrigerator was leaking a large amount of water all over the room floor. I reported the issue to the front desk, and they sent a technician. I requested either fixing the leak or at least cleaning the floor. The technician left and never returned. Since I was exhausted, I fell asleep while leaving the door open for them to clean, but no one ever came. I checked out the next morning without any follow-up or apology from the staff, as if nothing happened. I would not recommend staying here.

Dear Mr A., Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for sharing your feedback. We sincerely apologize that your experience did not meet your expectations. We regret the inconvenience caused and are disappointed to learn that the matter was not followed up appropriately. Your feedback is highly appreciated and will be shared with the relevant team to help us improve our service and guest experience. We hope to have the opportunity to welcome you again and provide you with a better experience. Yours sincerely, Damir Kartal Cluster General Manager Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai

Customer review rating 3.0/5

Shankar K. Couples - Confirmed reviews ALL

Staffs are good. Enhance the hotel facilities to meet your self-proclaimed five-star rating

Dear Mr. Shankar K., Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for your valuable feedback and for recognizing the efforts of our team. We sincerely appreciate your comments regarding the hotel facilities, rooms, and amenities. Please be assured that your feedback has been shared with the concerned teams as we continuously work to enhance our facilities and guest experience. We hope to have the opportunity to welcome you back and provide you with an improved experience. Yours sincerely, Damir Kartal Cluster General Manager Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai

Customer review rating 2.5/5

Jeda A. Families - Confirmed reviews ALL

We were not informed of any shuttle bus or value added services if any, very noisy Fridge, Kids playing in corridors, requires maintenance, Breakfast is very poor and repeated daily , response from reception take a long time , No guide on how to use the Phone in the ROOM !

Dear Mr A., Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for taking the time to share your feedback with us. We sincerely regret that your experience did not meet your expectations. Your feedback is highly appreciated and will be shared with the relevant teams for their attention and improvement. We hope to have the opportunity to welcome you again and provide you with a more pleasant experience. Yours sincerely, Damir Kartal Cluster General Manager Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai

Customer review rating 5.0/5

Wossen G. Business - Confirmed reviews ALL

Perfect

Dear Mr. Wossen G., Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you very much for your wonderful feedback and for rating your experience 100/100. We are delighted to know that you enjoyed our convenient location, clean accommodation, and the helpful service provided by our Reception team. Your kind words are greatly appreciated and will be shared with the team. We look forward to welcoming you back on your next visit to Dubai. Yours sincerely, Damir Kartal Cluster General Manager Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai

Customer review rating 4.0/5

Amr D. Families - Confirmed reviews ALL

Quiet and suitable for a family atmosphere, and close to my own workplace.

Dear Mr. Amr D., Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for your valuable feedback and for recognizing the efforts of our Duty Manager and Housekeeping Manager. We are delighted to know that you enjoyed our quiet, family-friendly atmosphere and convenient location. We sincerely apologize for the shortcomings you experienced with housekeeping supplies and cleanliness. Your comments have been shared with the concerned team for immediate attention and improvement. We look forward to welcoming you and your family back and providing you with an even better experience. Yours sincerely, Damir Kartal Cluster General Manager Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai

Customer review rating 0.5/5

Lexi D. Families - Confirmed reviews ALL

The manager wafa was rude and treat us very bad

Customer review rating 0.5/5

Ahmed M. Families - Confirmed reviews ALL

The accommodation is in very poor condition, and there are insects inside the apartment. I have photos clearly showing the insects, as well as videos documenting the condition of the apartment and the problems we experienced during our stay.

Dear Mr. Ahmed, Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for bringing your concerns to our attention. Please accept our sincere apologies for the inconvenience and discomfort you experienced during your stay. We take your feedback seriously, and our relevant teams have reviewed the matter and taken the necessary steps to address the concerns and maintain our required standards. As a gesture of goodwill, we would be pleased to offer you a complimentary upgrade to a One-Bedroom Apartment on your future booking with us. We truly regret that your experience did not meet your expectations. We value your feedback and hope this gesture demonstrates our commitment to regaining your trust. We look forward to welcoming you back and providing you with a much better experience in the future. Yours Sincerely. Damir Kartal Cluster General Manager of Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai

Customer review rating 4.0/5

Reza N. Families - Confirmed reviews ALL

Sharon was amazing in the reception, she was very kind helpful professionals and supportive, she went out of her way to make people's day

Dear Mr. Reza N., Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for your kind feedback and for sharing your experience with us. We are delighted to know that you enjoyed your stay and that staff at Reception made your experience special through her kindness and attentive service. Your appreciation will certainly be shared with the team member. We look forward to welcoming you and your family back in the near future. Yours sincerely, Damir Kartal Cluster General Manager Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai

Customer review rating 1.0/5

Marilou R. Families - Confirmed reviews ALL

I am extremely dissatisfied and disappointed with the condition of the 2 bedroom apartment that we booked ( 1 superior king and 1bedroom). Upon entering the room, there was a strong cigarette smell, and the room was dusty and not properly cleaned. I called the reception/operator several times to request air freshener and assistance, but it took until almost midnight for someone to come and address the issue. I was expecting the hotel to offer us a different room, but no one came forward with a solution or recommendation. I also asked if an extra bed could be provided so that I could sleep in the other room that we booked for my children (the 1-bedroom apartment). However, I was told by the operator that this would cost an additional AED 150. I told them that I am allergic to cigarettes smell. This situation is particularly serious for me because I am allergic to cigarette smoke. Staying in a room that smells of cigarettes could trigger an asthma attack and is not safe for me. The room is also dusty and dirty, which makes the situation even worse. We paid for a clean and comfortable stay, and this experience is far below the standard we expected.

Dear Ms R., Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for taking the time to share your feedback with us. Please accept our sincere apologies that your experience did not meet your expectations. Your feedback is highly appreciated and has been noted for further review with our team. We continuously strive to improve our standards and provide our guests with a comfortable and enjoyable stay. We truly value your comments and hope to have the opportunity to welcome you again in the future and provide you with a more pleasant experience. Yours sincerely, Damir Kartal Cluster General Manager Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai

Customer review rating 5.0/5

M. N. M. Business - Confirmed reviews ALL

It was very nice stay

Dear Mr. M., Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for choosing to stay with us and for taking the time to share your positive feedback. We are delighted to know that you had a very pleasant stay and enjoyed your experience with us. Your kind words are greatly appreciated and will certainly be shared with our team as encouragement to continue providing warm and memorable experiences to our guests. We truly look forward to welcoming you back to Mövenpick Hotel Apartments Al Mamzar Dubai in the near future. Yours sincerely, Damir Kartal Cluster General Manager Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai

Customer review rating 1.0/5

Awais A. Families - Confirmed reviews ALL

The room I was initially given had the entire floor completely wet, as if it had been left in water. When I called reception, I was casually told that the floor was wet because the room had just been cleaned. I had to insist that someone actually come and inspect it. When the staff member finally came, he realized the situation and apologized before moving me to another room. Unfortunately, the second room had a completely different but equally serious problem—the AC was not working. Maintenance came and claimed that the filter was blocked and had been cleaned, but the AC still did not work. Despite making multiple calls to reception, I had to wait for almost six hours before my room was finally changed again late at night. This was extremely inconvenient and exhausting, especially after travelling and expecting a comfortable stay. Having to deal with a soaking-wet room, then a non-functional AC, repeated calls, waiting for maintenance, and eventually changing rooms late at night is simply unacceptable for a hotel of Mövenpick’s standard. Overall, a very poor experience. Basic room conditions and essential facilities should be checked properly before handing a room over to a guest.

Dear Mr A., Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for taking the time to share your feedback with us. Please accept our sincere apologies that your experience did not meet the standards you expected from Mövenpick. We truly regret the inconvenience caused during your stay. Your feedback is important to us and has been noted for further review with the relevant teams. We remain committed to maintaining high standards of comfort, service, and guest satisfaction, and we will continue working to improve our services and facilities. We sincerely hope to have the opportunity to welcome you again and provide you with the experience you deserve. Yours sincerely, Damir Kartal Cluster General Manager Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai

Customer review rating 1.0/5

Rana S. Families - Confirmed reviews ALL

I was disappointed with my stay. The room was not as clean as expected . The location is good but the hotel needs maintenance. I hope they improve these issues.

Dear Ms S., Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. We appreciate your comments and will continue working to improve our services and overall guest experience. We hope to have the opportunity to welcome you back and provide you with a more pleasant stay in the future. Yours sincerely, Damir Kartal Cluster General Manager Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai

Customer review rating 1.5/5

Sameh T. Solo - Confirmed reviews ALL

I requested non smoking rooms because I have chest and lung problems but got a rejection, stayed in a smoked room with very bad air, hearing sounds at night the whole time! Coming from next room or not sure where!!

Dear Mr. T., Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for taking the time to share your feedback with us. We sincerely regret that your stay did not meet your expectations. Please note that your request for a non-smoking room is subject to availability at the time of check-in. At the time of your arrival, the available rooms were smoking rooms, and we arranged for the room to be refreshed with an air freshener prior to your check-in. We also provided you with a complimentary upgrade to a Deluxe Room. We are sorry for any inconvenience caused and truly appreciate your understanding. We hope to have the opportunity to welcome you back and provide you with a more comfortable experience in the future. Yours sincerely, Damir Kartal Cluster General Manager Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai

Customer review rating 3.0/5

Viquar A. Families - Confirmed reviews ALL

Room and breakfast was okay but the noises in the night kept us awake all night and it wasn't even like people or something it's strange knocks and weird sounds

Dear Mr A., Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for your recent stay with us and for taking the time to share your feedback. Please accept our sincere apologies for the inconvenience caused by the noise during your stay. We have looked into the matter and found that the noise was coming from outside the hotel. As a gesture of goodwill, we would be pleased to offer you a complimentary room upgrade on your next visit. We truly appreciate your feedback and hope to have the opportunity to welcome you back and provide you with a more comfortable experience. Yours sincerely, Damir Kartal Cluster General Manager Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai

Customer review rating 2.0/5

Zain H. Families - Confirmed reviews ALL

The room assigned (430) didn't have AC working, phone wasn't working either; and we waited for approx. an hour with our newborn. People came but it they had no idea what's wrong. No one had an idea on which room we're going as they wanted us to move. So after making my wife and newborn baby wait in the hot room, we moved to the new room (303); which wasn't clean. So we had to call again to send some one to clean the tables and the washroom. The window slide had a lot of dust embedded into it and I was amaze that it was right in front but still no one bothered to clean it. The guy came in after I complained, and said he can remove it; so I let him. I've been an All Accor member for long and always prefer to stay at Movenpick, wherever I travel but this experience is really the worst; more specifically bcz this was our first staycation with our newborn and experience, unfortunately, was ruined.

Dear Mr. H., Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. First and foremost, I would like to take this opportunity to thank you for choosing us for your recent stay and for taking the time to share your feedback with us. Please accept my sincere apologies for the inconvenience you and your family experienced during your stay. We sincerely regret that your experience did not meet the standards you expected from Mövenpick. Your feedback is highly appreciated and has been shared with the relevant teams for their attention and necessary follow-up. We truly value your loyalty as an Accor member and your continued preference for Mövenpick hotels. As a gesture of goodwill, I would be pleased to offer you a complimentary breakfast along with a complimentary room upgrade on your next visit. Thank you for your feedback. We hope to welcome you and your family back soon and provide you with a better experience. Yours Sincerely, Damir Kartal Cluster General Manager Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai

Customer review rating 5.0/5

Rashid H. Families - Confirmed reviews ALL

I enjoyed their service very well

Dear Mr H., Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you very much for your kind feedback. We are delighted to know that you enjoyed our service and had a pleasant experience with us. We truly appreciate your support and look forward to welcoming you back again soon. Yours Sincerely, Damir Kartal Cluster General Manager Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai

Other web-users rate our hotel

  • 348 reviews 8.8/10 Location
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  • 13 reviews 2.5/10 WiFi
  • 553 reviews 6.4/10 Cleanliness
  • 254 reviews 6/10 Comfort
  • 184 reviews 8.1/10 Breakfast

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