Movenpick Al Mamzar 0 star

Customer review rating (ALL Rating) 3.8/5 341 reviews

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Movenpick Al Mamzar - Image 1
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Corner Cairo Road, 46th Street Al Mamzar, 92114, 0 DUBAI, United Arab Emirates

Description

Hotel extras

  • Serviced hotel apartments

  • Four well-appointed meeting rooms

  • 15 minutes from Dubai International Airport

  • Free shuttle to Al Mamzar Beach Park, metro station and mall

  • Full kitchen facility/Wi-Fi with pharmacy and grocery shopping within the building

Our accommodation(s)

Hotel location

Movenpick Al Mamzar

Corner Cairo Road, 46th Street Al Mamzar, 92114
0 DUBAI
United Arab Emirates

GPS:25.286688, 55.350444

Telephone
Fax +971 4 607 2999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service
Near the property
  • Car park

SPICES

Spices is a contemporary all-day dining restaurant that provides exceptional International cuisine. The offerings range from Oriental creations and traditional Middle Eastern cuisine to the world's homemade classics.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  341 reviews

TripAdvisor Rating  4.4/5  1,529 reviews

Certificate of excellence 2025

Poor Housekeeping and smelly room

TripAdvisor rating 1.0/5

Mohseen B TripAdvisor review

1. Room Condition: Upon arrival, the room had a strong and unpleasant smell. The washroom was wet and not properly dried, clearly indicating that the room had not been prepared to acceptable standards. The smell continued to come specifically from the washroom despite the fact that we had not used it. 2. Housekeeping Response: When we raised the issue, the housekeeping staff member (likely the supervisor/manager) responded in a dismissive and defensive manner. She insisted that the smell was from our shoes or socks, which was incorrect, especially since we had just entered the room and the washroom had not been used at all. Her attitude was rude and unprofessional. 3. Request for Room Change: We requested to change the room due to the persistent smell. However, we were informed that room change was not possible without being given any proper reason. 4. Request for Fragrance Spray: Since room change was denied, we at least requested that housekeeping spray some fragrance in the room. They agreed, but when we returned to the room in the evening, nothing had been done. The room remained in the same smelly condition, and no fragrance spray had been applied. 5. Refund Request: Given the poor room condition, unprofessional behavior, and lack of corrective action, we requested a refund. Our request was rejected without any valid justification. Overall Feedback: The overall experience was very disappointing and far below the expected standards of hospitality. The room was not properly cleaned, the staff response was unprofessional, and no effective solution was provided despite multiple requests. Requested Action: I request the management to review this matter seriously, reconsider the refund, and take corrective measures to improve room hygiene, staff attitude, and overall service quality.

Well clean from housekeeping team

TripAdvisor rating 5.0/5

MD B TripAdvisor review

Great service from housekeeping team Thanks to everyone for your amazing service staff was MUSTAKIM abdul nabeel das mr jibran assist us well

Dear Valued Guest, Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for your recent stay and for sharing your feedback. We are delighted to hear that you received great service from our Housekeeping team. Your kind words are truly appreciated and will be shared with the team. We look forward to welcoming you back in the near future. Yours sincerely, Damir Kartal Cluster General Manager Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai

Staff was best

TripAdvisor rating 5.0/5

Usman K TripAdvisor review

I had an exceptional stay at your hotel, and a major reason behind this great experience was Shams – the Bellman. From the moment I arrived, Shams greeted me with genuine warmth and professionalism. He handled my luggage with care, guided me through the hotel facilities, and made sure I felt comfortable at every step. His attention to detail, respectful attitude, and willingness to assist truly stood out. Staff like Shams elevate the entire guest experience and reflect the hotel’s high standards. A huge appreciation to him for making my stay memorable. Highly recommended

Dear Mr. Usman K, Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for your recent stay and for sharing your kind feedback. We are delighted to hear that our Concierge team made your stay smooth and memorable with their helpful and professional service. Your appreciation means a lot to us and will be shared with the team. We look forward to welcoming you back soon. Yours sincerely, Damir Kartal Cluster General Manager Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai

Well clean from housekeeping team

TripAdvisor rating 5.0/5

Md R TripAdvisor review

My experience was amazing at stay in movinpick Hotel al mamzer i had excellent services from housekeeping team they keep clean and tidy my room the staff MUSTAKIM ABDUL NABBEL DAS JIBRAN

Dear Valued Guest, Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for your recent stay and for sharing your feedback. We are delighted to hear that you received great and high-quality service from our housekeeping team. Your kind words are truly appreciated. We look forward to welcoming you back in the near future. Yours sincerely, Damir Kartal Cluster General Manager Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai

Good housekeeping team for your well clean

TripAdvisor rating 5.0/5

Jannat A TripAdvisor review

Amazing service from housekeeping team Im really appreciate fro your great service thanks to everyone.. Staff MUSTAKIM abdul nabeel das supervisor mr jibran

Dear Ms. Jannat, Warm greetings from Mövenpick Hotel Apartments Al Mamzar Dubai. Thank you for your recent stay and for sharing your review. We are pleased to hear that you received amazing service from our housekeeping team. Your appreciation means a great deal to us and will be shared with the team. We look forward to welcoming you back again soon. Yours sincerely, Damir Kartal Cluster General Manager Mövenpick Hotel Apartments Al Mamzar Dubai & Mövenpick Hotel & Apartments Bur Dubai

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Other web-users rate our hotel

  • 482 reviews 8.8/10 Location
  • 964 reviews 6.9/10 Room
  • 2,792 reviews 9.5/10 Service
  • 10 reviews 3.3/10 WiFi
  • 534 reviews 6.3/10 Cleanliness
  • 221 reviews 7.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.