Swissôtel Living Al Ghurair 5 stars

Customer review rating (ALL Rating) 4.2/5 445 reviews

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Description

Hotel extras

  • Labelled ALLSAFE

  • Only 10 minutes from the airport, with convenient metro connections to Dubai landmarks

  • Contemporary one, two or three-bedroom apartments with balcony and kitchenette.

  • Home to award winning Swissotel Spa & Sports, rated number 3 in Dubai on Tripadvisor.

  • Versatile, fully equipped event rooms accommodating up to 300 guests

Our accommodation(s)

Hotel location

Swissôtel Living Al Ghurair

PO Box 185051, Umar Bin Al Kattab Road
185051 DUBAI
United Arab Emirates

GPS:25.269321, 55.316925

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  445 reviews

TripAdvisor Rating  4.5/5  687 reviews

Certificate of excellence 2023

Very distressing

Customer review rating 1.0/5

Amira A. Families - Confirmed reviews ALL

My experience at the hotel was utterly disappointing. Despite booking directly through their website, the level of miscommunication was staggering. While Maklouf attempted to assist us beyond expectations, the management's unhelpfulness and insistence on overcharging tarnished our stay from the start. Despite arranging a late checkout due to our spa booking, we were incessantly hassled and made to feel like nuisances. The lack of internal communication among staff exacerbated the situation, with repeated interruptions despite prior arrangements. The accusation of damaging a safe upon our return, coupled with a demand for payment, felt like a blatant cash grab. Despite our longstanding loyalty to Swissotel, the treatment we received was appalling. From begging for basic amenities like water and towels to enduring subpar service during breakfast, the overall experience was marred by incompetence and indifference. Waiting half an hour for utensils and being told to fetch our own coffee for my elderly grandmother epitomized the extent of the staff's negligence. In sum, this was an abysmal experience that fell far short of the standards expected from a reputable hotel chain like Swissotel.

Mehhh

TripAdvisor rating 2.0/5

amira k TripAdvisor review

My experience at the hotel was utterly disappointing. Despite booking directly through their website, the level of miscommunication was staggering. While Maklouf attempted to assist us beyond expectations, the management's unhelpfulness and insistence on overcharging tarnished our stay from the start. Despite arranging a late checkout due to our spa booking, we were incessantly hassled and made to feel like nuisances. The lack of internal communication among staff exacerbated the situation, with repeated interruptions despite prior arrangements. The accusation of damaging a safe upon our return, coupled with a demand for payment, felt like a blatant cash grab. Despite our longstanding loyalty to Swissotel, the treatment we received was appalling. From begging for basic amenities like water and towels to enduring subpar service during breakfast, the overall experience was marred by incompetence and indifference. Waiting half an hour for utensils and being told to fetch our own coffee for my elderly grandmother epitomized the extent of the staff's negligence. In sum, this was an abysmal experience that fell far short of the standards expected from a reputable hotel chain like Swissotel.

Almost all good

Customer review rating 4.0/5

Maxim Business - Confirmed reviews ALL

Several times I have stayed in this hotel. I chose it because of its suitable location (close to airport, and MRT) and reasonable price. Need to improve service, to do cleaning at convenient time, and during check will be great to let check in earlier, especially rooms was available.

Excellent Stay

Customer review rating 5.0/5

Anne Friends - Confirmed reviews ALL

It was very relaxing

Great Experience

TripAdvisor rating 5.0/5

Cruiser66394249748 TripAdvisor review

The staffs are very accommodating. The room was spacious that we were able to make our bonding experience memorable. The hotel is connected to Al Ghurair Mall which makes is accessible to everything. The facilities are clean and well maintained.

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Other web-users rate our hotel

  • 888 reviews 9.2/10 Location
  • 1,387 reviews 8/10 Room
  • 3,535 reviews 9.2/10 Service
  • 25 reviews 6.4/10 WiFi
  • 801 reviews 8.9/10 Food
  • 501 reviews 6.7/10 Cleanliness
  • 490 reviews 8/10 Breakfast
  • 103 reviews 9.6/10 Wellness Area

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