We stayed as a family of four for three nights. Our apartment was in excellent condition and a provision was made for an extra bed which was put down in the living room. Our apartment was also well equipped with utensils as well as a washer dryer and iron/ironing board. There was also a lovely terrace/balcony which offered a nice view of the downtown Dubai in the distance. Breakfasts were tasty and well managed (there were a lot of guests during our stay) and the girls at the cafe near the lobby were very kind and hospitable. Actually, I noticed that all the staff I met from the porters to the front desk to the room service were very warm and welcoming. We had a small issue with the washer dryer but a technician came at once and resolved the issue for us in no time. Thank you very much for a nice stay in your hotel. Couple of things to note: the room service meal took some time to be delivered. The kids indoor play area was not very well sign-posted. I took my daughter once to look for it but we weren’t successful.

Before we arrived, Gerilyn was very helpful with giving me emailed feedback and when we arrived Ezzeldine was great with checking us into our apartment. Excellent service. Restaurant staff were amazing - Moustafa and Dawaynn also very welcoming. Room service/cleaning, thanks to Chamile. Good service Great pool area you have.

Thank you very much for every thing it was an amazing stay lady in the operator and receptionist who assist me at the check in there were very nice and helpfull and special thanks to Mr Eren for all consideration and assistance Amazing stay

Excellent service

But unfortunately , I am on the business trip processing with the registration of my company in Dubai , the paperwork copy services and charge Althea price value almost I can buy a printer , which it make no logical of that paperwork helping for the normally royal guest . I almost stay nearly up to 25/26 nights in the Hotle , and I also plant to come into back next month on June , plus I plan to host the business conference in the Hotle , but the base paperwork service and classification of the charge is non sensitive high of cost , which colours copy is 12 UAE , and service is well slow down the process. How ever end up 4 UAE ,after I had make my complain to the manager , but the total of my company banking regulations document paperwork it cost me over 200 UAE just for base business trip paperwork to live in that my favour Swissotel which the Hotle base service had change the standers , and I had appointment need the taxi to the DIfC , but I have running up and down in the Hotle entrance , and ask the security for helping me to assist the taxi , so in nearly 20-40 mins , the people always can get into my front line, which I have to make a complain uk the door man , then I have my taxi , and the service of the paperwork charge is weighed over the paperwork value cost or any kind of business service Center , special make me feeling the Hotle way to take that small advantage of the business tour guest, that giving me very bad impression of what I feeling about the swissotel before , as that I am few years back a royalty guest of swissotel , an do should desired some of base suport such line business paperwork , special for royal guest, is base service must provide the convenience and make I think the department all take good care of the guest need , as some things small as paperwork, it doesn’t make sense change this paperwork that kind of price , sorry if I am honest told how I feeling for your concerns . Kind regards Kitty Suiyan C.