Swissotel Living Al Ghurair 5 stars

Very nice property. Great location. Good staff both in housekeeping, at check-in and at the restaurant. Special mention for Sarvagya Singh from the Omlette counter. A few opportunities of improvement: The internet was very slow after a few days and the staff could not fix it after complaining. They sent someone to the room to see my device. I asked them to reset/reboot the router instead. I dont think that was done as the connection remained slow for the next day. Sometimes guest services line was overwhelmed and I could not get through. I dialed 0 to get to the front desk. When I could get through however, service was prompt and the staff was very cordial. Thanks to the gentleman who arranged for the large taxi and luggage pick up on the Dec 31st early morning. Housekeeping in was generally good. I appreciate the challenge of keeping a 1400 sq feet 2 bedroom 3 bathroom unit. There were nooks and crannies that could have been cleaned better.

Great but I would suggest more diversity for the main courses during breakfast like spaghetti, rice and noodles especially for visitors like me from Nigeria who wont typically have pastries for breakfast.

The overall experience was great. However, the room had a dewy smell to it and the refrigerator also has a fishy smell whenever it was opened. Other than the above, the experience was beautiful, the hotel is located nicely by the mall which was a plus and the housekeeping staff were always on hand. Not to forget the very hands-on reception desk and the lovely potters who were always available to help.

Great and relaxing from a busy work schedule

Everything was perfect.

We stay at Swissotel Dubai annually and we always have a comfortable stay. The front desk staff were accommodating in allowing s to check in early as per requested in advance. Generally we were satisfied with our stay however a few things could be better. Room we stayed in did not have usual bathrobes, scales and such amenities. The usual xmas decoration seemed toned down compared to last year. Spa service continues to be excellent. House keeping while nice could be more thorough, increased kids activities would also be welcome perhaps introduce at kids club area.

Couldn’t get the floor, very late housekeeping service , not attentive yo details when i call to request something

Thank you for the hospitality.The breakfast was good and diverse.Staff were attentive. we used the pool and gym everyday.sometimes the water went cold. The best part was that the hotel was in the same building as a mall. we almost did all of our shopping in the alghurair mall. the two bedroom apartment was enough big and the kitchen utilities was perfect. no need to bring utensils for kitchen. we did our cooking ourselves.

You should be more careful with the guests and act like 5 stars hotel. The most amazing thing was the reception employees in checked in/out. Thank you and sorry for my criticism.

Nice hotel

Check in was quick I taught that as a gold member for Hotels.com we would get VIP as it was written on Hotels.com booking of ours . Anyways two rooms were booked and one came quick and other room came ready after a while Breakfast was good but the concierge was a little slow to come Otherwise overall good stay

I have stayed with my family earlier at Burj al Arab but your hotel is by far the best and most comfortable hotel to stay in Dubai, honestly not because of the facility but because of helpful and friendly staff Ms. Hazel, Ms. Marry and Mr. Mehran, of course, it is exceptional beyond you have a top professional manager in your operation, here definitely I’m pointing to the base of your hotel Mr. Sherif who is extreme classy Boss and has a great communication with his team. Mr. Sherif saved us as big family 12 members arrived early morning where our booking for two parts of apartments supposed to be from the previous night but it had done mistakenly and our family members were old men and ladies part of them using wheelchairs so your kind professional man saved us from a hard time and he facilitates our check-in by unique leading to his team, not only that but as well he offered us to take breakfast while preparing the apartments. Sure we will return to your hotel again and again also will recommend it to our friends.

Not good... I am still awaiting a refund for deposit which I was promised. Also I had requested a receipt which was not given

IT WAS VERY NICE WE HAD LOVELY STAY FROM START THE CHEAK INN WAS DONE PROMPTLY I WAS GIVEN ROOM EARLIER THAN TIME BREAKFAST WAS LOVELY ONLY MISSED MY INDIAN CHAI ROOM SERVICE WAS EXCELENT ONLY NEED TO PUT MUSLIM SHOWER IN MAIN BEDROOM OR PUT A TUMBLER .

Excellent service Clean and spacious rooms Great breakfast with huge variety Great location with a a shopping mall below