Swissotel Living Al Ghurair

Information message

Swissotel Living Al Ghurair 5 stars

Customer review rating (ALL Rating) 4.4/5 445 reviews

ALLSAFE approved hotel

See on a map

Description

Hotel extras

  • Labelled ALLSAFE

  • Only 10 minutes from the airport, with convenient metro connections to Dubai landmarks

  • Contemporary one, two or three-bedroom apartments with balcony and kitchenette.

  • Home to award winning Swissotel Spa & Sports, rated number 3 in Dubai on Tripadvisor.

  • Versatile, fully equipped event rooms accommodating up to 300 guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Swissotel Living Al Ghurair

PO Box 185051, Umar Bin Al Kattab Road
185051 DUBAI
United Arab Emirates

  • By plane

    DUBAI INTERNATIONAL At 6km / 3.73 miles

  • By train

    UNION METRO At 0.5km / 0.31 miles

GPS:25.269321, 55.316925

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Our accommodation(s)

Our spacious one, two and three-bedroom apartments in Dubai welcome you with uncluttered contemporary design, exclusive amenities, cutting-edge technology and balconies with superb skyline views - a tranquil home-from-home, for a few days or a few months.

Our guest reviews

Our guest reviews for
Swissotel Living Al Ghurair

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  445 reviews

TripAdvisor Rating  4.5/5  607 reviews

Certificate of excellence 2022

Ideal hotel for shopping and exploring the Deira neighbourhood of Dubai

Customer review rating 4.5/5

William C. Families - Confirmed reviews ALL

We stayed as a family of four for three nights. Our apartment was in excellent condition and a provision was made for an extra bed which was put down in the living room. Our apartment was also well equipped with utensils as well as a washer dryer and iron/ironing board. There was also a lovely terrace/balcony which offered a nice view of the downtown Dubai in the distance. Breakfasts were tasty and well managed (there were a lot of guests during our stay) and the girls at the cafe near the lobby were very kind and hospitable. Actually, I noticed that all the staff I met from the porters to the front desk to the room service were very warm and welcoming. We had a small issue with the washer dryer but a technician came at once and resolved the issue for us in no time. Thank you very much for a nice stay in your hotel. Couple of things to note: the room service meal took some time to be delivered. The kids indoor play area was not very well sign-posted. I took my daughter once to look for it but we weren’t successful.

Good stay

Customer review rating 4.5/5

Gloria N. N. Families - Confirmed reviews ALL

Before we arrived, Gerilyn was very helpful with giving me emailed feedback and when we arrived Ezzeldine was great with checking us into our apartment. Excellent service. Restaurant staff were amazing - Moustafa and Dawaynn also very welcoming. Room service/cleaning, thanks to Chamile. Good service Great pool area you have.

Kendini evimde hissettim

Customer review rating 5.0/5

Dorukhan Families - Confirmed reviews ALL

Thank you very much for every thing it was an amazing stay lady in the operator and receptionist who assist me at the check in there were very nice and helpfull and special thanks to Mr Eren for all consideration and assistance Amazing stay

Excellent service

Customer review rating 5.0/5

Omar D. Families - Confirmed reviews ALL

Excellent service

Well located

Customer review rating 3.0/5

Suiyan C. Business - Confirmed reviews ALL

But unfortunately , I am on the business trip processing with the registration of my company in Dubai , the paperwork copy services and charge Althea price value almost I can buy a printer , which it make no logical of that paperwork helping for the normally royal guest . I almost stay nearly up to 25/26 nights in the Hotle , and I also plant to come into back next month on June , plus I plan to host the business conference in the Hotle , but the base paperwork service and classification of the charge is non sensitive high of cost , which colours copy is 12 UAE , and service is well slow down the process. How ever end up 4 UAE ,after I had make my complain to the manager , but the total of my company banking regulations document paperwork it cost me over 200 UAE just for base business trip paperwork to live in that my favour Swissotel which the Hotle base service had change the standers , and I had appointment need the taxi to the DIfC , but I have running up and down in the Hotle entrance , and ask the security for helping me to assist the taxi , so in nearly 20-40 mins , the people always can get into my front line, which I have to make a complain uk the door man , then I have my taxi , and the service of the paperwork charge is weighed over the paperwork value cost or any kind of business service Center , special make me feeling the Hotle way to take that small advantage of the business tour guest, that giving me very bad impression of what I feeling about the swissotel before , as that I am few years back a royalty guest of swissotel , an do should desired some of base suport such line business paperwork , special for royal guest, is base service must provide the convenience and make I think the department all take good care of the guest need , as some things small as paperwork, it doesn’t make sense change this paperwork that kind of price , sorry if I am honest told how I feeling for your concerns . Kind regards Kitty Suiyan C.

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Overall stay was very good. However, Turnaround and setting of tables for breakfast was poor and no one seating people. Also allowing people to go for breakfast in PJs is unacceptable.

great location

Customer review rating 4.0/5

Fadzai F. Families - Confirmed reviews ALL

lovely and spacious apartments.

For me, it's a good located, and close to everything I want to do.

Customer review rating 5.0/5

Shenan G. Solo - Confirmed reviews ALL

Great. From the staff that meets you at the front door of the hotel all the way to roomservice.

Ideal Apartment stay with a family

Customer review rating 5.0/5

Yusuf A. Families - Confirmed reviews ALL

Stayed at Swisstotel Al Ghurair for 8 days and it was a pleasant experience. Nice spacious apartment with all the utensils you would need and the hotel has all the amenities that you would expect from a 5 star hotel. Staff very friendly and accommodating. Good location next to Al ghurair mall which has nice food court and shops which are not too expensive. Hotel is located in Diera which is the old side of Dubai. Nice sized swimming pools and gym and perfect for everyone's budget. Thank you Swisstotel Al Ghurair

Well located

Customer review rating 5.0/5

Abdullahi Families - Confirmed reviews ALL

It’s a very nice place to live with entire family

Very well located

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

The staff every extremely welcoming and always willing a assist. My family and i really had a great time.

Customer review rating 1.0/5

Altine A. A. Solo - Confirmed reviews ALL

was NOT satisfied especially with cleanliness, used one bedsheet for God knows how long, with the pillows dirty and cleaning my room was a daily task. I have to call front desk several time as my room will be left for hours without cleaning. my main issue to be honest was cleanliness but I love the location.

good stayt

Customer review rating 4.5/5

Saeed Families - Confirmed reviews ALL

very good service and kindly staff

Cozy

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

The apartment is so cozy feels home

Disappointed

Customer review rating 2.0/5

Irina Couples - Confirmed reviews ALL

Overall, the hotel is in need of refurbishment. 1. Dirty walls and ceiling in the bathroom - not acceptable in a 5 star hotel! 2. Carpets in the room and on the floor were not vacuumed. 3. Need a coffee machine! 4. The floor on the balcony was never washed. 5. It is necessary to diversify the range of dishes in the kitchen! 6. The safe in the room did not work. It was necessary to change the batteries, but the employee called did not do this.

Dear Irina S., Thank you for taking the time to tell us about your experience at the Swissotel Living Al Ghurair. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair

Great management and service

Customer review rating 5.0/5

Mrs S. D. F. Families - Confirmed reviews ALL

I have booked few times for my family and the stayed many times in the apartment the manager who did my booking is one of the best i have ever come across his name is Eren Demerican

Dear Shokouh Dibaji f., We very much appreciate your comments regarding your stay at the Swissotel Living Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team especially with Eren. I am sure that this feedback will serve as an encouragement to him and to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair

Thanks for EREN DEMIRCAN. This hotel is Super-hotel !!!

TripAdvisor rating 5.0/5

IceStranger Families - TripAdvisor review

Hotel Swissôtel Living Al Ghurair is the best choice to the one who want to feel comfortable while living near the Centre of Dubai. Here you can have great experience with model service even among Accor Hotels. This hotel can not only surprise you with service but nice-looking rooms that can amaze even experienced visitors. What ‘bout my time being there, my expression by Hotel Swissôtel Living Al Ghurair wouldn’t be this great if it were any different from my previous words. I would recommend it for everyone one who wants to have great quality service and rooms for low price

Dear renatice, Thank you so much for such wonderful feedback via the TripAdvisor community. We are very happy to hear your recommendations considering the Swissotel Living Al Ghurair as the best choice in terms of convenient location, great service and nice looking rooms. We are grateful having you as our guest in the Swissotel Living Al Ghurair. Look forward to welcoming you back again soon. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Our most recent 20 reviews

In partnership with TripAdvisor

Our other establishments nearby

All our hotels in DUBAI