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Swissotel Living Al Ghurair 5 stars

Customer review rating 4.6/5 1,196 reviews

ALLSAFE approved hotel

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How it works?
Swissotel Living Al Ghurair
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+ 20 Services

Hotel extras

  • Labelled ALLSAFE

  • Only 10 minutes from the airport, with conveni ent metro connections to Dubai landmarks

  • Contemporary one, two or three-bedroom apartme nts with balcony and kitchenette.

  • A 20-metre outdoor pool, modern fitness centre & invigorating spa treatments

  • Versatile, fully equipped event rooms accommod ating up to 300 guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Swissotel Living Al Ghurair

PO Box 185051
Umar Bin Al Kattab Road
185051 dubai
united arab emirates

Tel: +97142933000

Fax: (+971)4/2933555

Check-in from 16h00

Check out up to 12h00

  • By plane

    DUBAI INTERNATIONAL At 6km / 3.73 miles

  • By train

    UNION METRO At 0.5km / 0.31 miles

GPS :25.269321, 55.316925

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms
Catering services
  • 2 Restaurants
  • No Bar
  • Breakfast
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 8 Meeting rooms
  • Business Center
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 192 rooms
    • One room for people with reduced mobility
    • No family room
    • No connecting room
    • No non-smoking room
    • 18 floors
  • Languages spoken at the hotel
    • Turkish
    • Arabic
    • English
    • Russian
    • Chinese Mandarin
    • French
    • Portuguese
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Al Ghurair Centre Parking
    • On site

Our accommodation(s)

Our spacious one, two and three-bedroom apartments in Dubai welcome you with uncluttered contemporary design, exclusive amenities, cutting-edge technology and balconies with superb skyline views - a tranquil home-from-home, for a few days or a few months.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 164

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Swissotel Living Al Ghurair

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

1,196 reviews

TripAdvisor Rating 4.5/5

567 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great location

Customer review rating 3.5/5

L Families - 20/10/2021 Confirmed reviews ALL

Thankful for the upgrade but we had a very smelly apartment- everything even the pillows smelled like smoke. We requested non smoking. Also disappointed that we were unable to extend our booking at a reasonable rate since we were already in house and had to move our entire family to a different hotel.

Extremely pleasant stay at Swissotel Living Al Ghurair

Customer review rating 5.0/5

Ra… Business - 18/10/2021 Confirmed reviews ALL

I've stayed more than 15 nights at Swissotel Living Al Ghurair. Kudos to the housekeeping team for their endless support and hard-work. Breakfast buffet options could be better but to be honest can't complaint amidst current situation. Thanks for the great experience!

Pleasant

Customer review rating 4.0/5

John J. Business - 16/10/2021 Confirmed reviews ALL

Accor hotels are always standard when it comes to guest service. I just want to call the attention of housekeeping, that the apartment i stayed was not complete, The utensils are empty, eg. chopping board, plates, cooking pot, kitchen tools, I requested but no one came, we cook using the spoon. This is 5 star property , i can compare you the 4 star hotel apartment nearby that you dont need to ask everything was there..

Dear Rolando Jr J., We very much appreciate your comments regarding your stay at the Swissotel Living Al Ghurair. We have noted your feedback about the incomplete kitchen equipment in the apartment. Please accept our sincere apologies for this matter. Rest assured that we will check on this and action as required. Thank you for taking this concern to our attention. Look forward to welcoming you back again in the Swissotel Living Al Ghurair. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair

Well located ,spacious apartments. But terrible service!!

Customer review rating 2.5/5

F Families - 15/10/2021 Confirmed reviews ALL

Housekeeping and concierge servicing was terrible. With some days no cleaning service without 3 or 4 calls. Also 2-3 hour waits for concierge requests and sometimes requests completely ignored. Managers apologised many times but up to the last night of my 8 night stay towels still took 3 hours to be sent up. Hotel location and size of unit is great but due to poor service we have booked elsewhere for our next trip

Preferred location and very comfortable stay

Customer review rating 4.5/5

Dr. N. Families - 12/10/2021 Confirmed reviews ALL

Our favourite destination for healthy family time. Love this place.

Dear Neharranjan C., We very much appreciate your comments regarding your stay at the Swissotel Living Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair

Housekeeping very bad

Customer review rating 2.0/5

Anonymous Families - 11/10/2021 Confirmed reviews ALL

Location is good reception too but housekeeping is very bad for each things should I call four or five time

Poor service quality and poor apartment condition

Customer review rating 1.5/5

Mohammad A. A. Families - 11/10/2021 Confirmed reviews ALL

The apartment condition was very very poor, several tiles were broken throughout the apartment, paint was peeling off from the ceiling and wall paint had sevral marks through out, Sofa cushions in lounge was totally sagging, bedroom tv remote didn’t work. Beside the the above Service quality was very poor this time I booked the apartment for four of us but we were only provided 2 bath towels daily despite requesting it every single day to provide at least one more, no floor towels were provided from our second day till the last day of stay. We had a baby cot which was tidied-up by the housekeeping staff any day during our stay.

Amazing stay

Customer review rating 5.0/5

Pinky Families - 11/10/2021 Confirmed reviews ALL

The rooms are very spacious, even the bathrooms and. Easy access to Al Ghurair Mall. Huge Balcony and kitchen. I wish they could add more cookwares and provide cooking utensils (spatula, laddle, or tongs) and just a suggestion to upgrade their TV set

Dear Pinky, Thank you for taking the time to complete the survey of Swissotel Living Al Ghurair. We are grateful to learn your satisfaction on our services and facilities and that you enjoyed your stay. We have noted your suggestion regarding adding more cookware, utensils and upgrading our room TV. Thank you for taking these matters to our attention. Rest assured that we are checking and evaluating this for the required action.. We look forward to welcoming you back in the very near future and ensure to deliver the same consistent positive experience. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair

Fun filled weekend

Customer review rating 4.5/5

Maureen E. P. Families - 11/10/2021 Confirmed reviews ALL

The location is really accessible, first thing I noticed the hotel is hygienic, nothing to worry with my kids,staff are very accommodating and helpful. Over all fun filled weekend stay.

Dear Maureeneva A., We very much appreciate your comments regarding your stay at the Swissotel Living Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair

it should not be rated 5 stars

Customer review rating 1.0/5

Ali Families - 05/10/2021 Confirmed reviews ALL

I had few issues: I had many problems with the room service. every time I request anything I took them at least one hour to provide a service or sometimes they don'[t show up at all. I have talked to their manager twice and he promised it wont happen again without any change. I had two booking the second time I had to check in and I was there at 4:00 pm (check in time BTW) but they had to let me wait until 6 o'clock to check in which is ridiculous one day they missed cleaning the room and the excuse was we have alot of guests and alot of other issues

Dusty and unkept

Customer review rating 1.5/5

Tasneem J. Families - 04/10/2021 Confirmed reviews ALL

My son suffers from a dust allergy and suffered throughout our stay. The carpets were stained. The pillows were very old and lumpy. Needs a big revamp.

Well located

Customer review rating 5.0/5

Hussein O. Couples - 02/10/2021 Confirmed reviews ALL

Very nice stuff and warm dealing

Dear Hussein O., We very much appreciate your comments regarding your stay at the Swissotel Living Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair

Good stay

Customer review rating 5.0/5

J. Families - 22/09/2021 Confirmed reviews ALL

Sincerly i spent amazing time in swissotel al ghurair. That was the tirth time for my good stay. Also the staff was pretty kind. Thanks for all.

Dear Elyagoubi J., Thank you so much for staying with us again. We very much appreciate your comments regarding your stay at the Swissotel Living Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team especially with Charles and Mostafa. I am sure that this feedback will serve as an encouragement to them and to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair

Great Stay

Customer review rating 4.5/5

Sulayman Solo - 20/09/2021 Confirmed reviews ALL

As usual, I had a great stay and experience at SwissOtel Living Al Ghurair. Friendly staff (bell boys, reception (especially Anne) and others. I love the fact that so many shops and cafes are within the same building and mall. Will definitely be coming back.

Dear Sulayman B., We very much appreciate your comments regarding your stay at the Swissotel Living Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team especially to our bellboys and Ann . I am sure that this feedback will serve as an encouragement to them and to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair

No water bottles and not enough amenities

Customer review rating 2.0/5

Anonymous Families - 13/09/2021 Confirmed reviews ALL

On multiple occasions the room boy left no water and not enough towels at our room. The smalls toilets drain was also blocked and water leaked Despite knowing 3 people were staying in the room bought enough amenities were put in the room including slippers, shower gel etc For the price we paid for the room, we expected much better service

Good stay

Customer review rating 4.5/5

Murad M. Families - 12/09/2021 Confirmed reviews ALL

Good location with shopping center, groceries, entertainment and restaurants.

Dear Murad M, Thank you for the rating! We are grateful of the time you have taken and the positive feedback shared about Swissotel Living Al Ghurair. Thank you for letting us know your satisfaction. We look forward to welcoming you back again soon. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair

well located , good stay , easy accesibility

Customer review rating 4.5/5

Alfred Families - 07/09/2021 Confirmed reviews ALL

very good that its situated at the mall.....also situated close to train stations

Dear Alfred A., We very much appreciate your comments regarding your stay at the Swissotel Living Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair

not satisfied surprised by the poor quality of service for this category

Customer review rating 1.5/5

Tarek Families - 30/08/2021 Confirmed reviews ALL

very disappointing, apartment dirty furniture dirty also and broken pool not possible to use no social distancing, gym very dirty no cleaning no disinfection of the Gym equipment no towels provided for the Gym so it makes it very dirty and smelling very bad. except from the good space in the apartment and the nice view all the rest was very weak.

Thanks for EREN DEMIRCAN. This hotel is Super-hotel !!!

TripAdvisor rating 5.0/5

renatice Family - 09/04/2021 TripAdvisor review

Hotel Swissôtel Living Al Ghurair is the best choice to the one who want to feel comfortable while living near the Centre of Dubai. Here you can have great experience with model service even among Accor Hotels. This hotel can not only surprise you with service but nice-looking rooms that can amaze even experienced visitors. What ‘bout my time being there, my expression by Hotel Swissôtel Living Al Ghurair wouldn’t be this great if it were any different from my previous words. I would recommend it for everyone one who wants to have great quality service and rooms for low price

Dear renatice, Thank you so much for such wonderful feedback via the TripAdvisor community. We are very happy to hear your recommendations considering the Swissotel Living Al Ghurair as the best choice in terms of convenient location, great service and nice looking rooms. We are grateful having you as our guest in the Swissotel Living Al Ghurair. Look forward to welcoming you back again soon. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

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