Swissôtel Living Al Ghurair 5 stars

Customer review rating (ALL Rating) 4.4/5 943 reviews

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Description

Hotel extras

  • Your city escape in Deira with spacious serviced apartments for short or long stays.

  • Connected to Al Ghurair Centre with dining, shopping and family entertainment.

  • Fully equipped apartments with kitchen, living space and balcony for easy stays.

  • Pool, spa and fitness access designed for simple and flexible wellness moments.

  • Green Globe certified living with 24-hour support and in-room dining for a comfortable stay.

Our accommodation(s)

Hotel location

Swissôtel Living Al Ghurair

PO Box 185051, Omar Bin Al Khattab Street
185051 DUBAI
United Arab Emirates

GPS:25.269321, 55.316925

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  943 reviews

Customer review rating 5.0/5

Xadreque C. D. Couples - Confirmed reviews ALL

Like always Swissotel is almost like my second home when ever I travel to Dubai. You never disappoint,the services are at its high level I always enjoy your hospitality

Customer review rating 5.0/5

Elfian E. A. Families - Confirmed reviews ALL

Always enjoying our stay in Swissotel. good bedroom size, attached to a small, good service. Will stay here again on our next trip

Customer review rating 5.0/5

Abo A. A. A. M. Families - Confirmed reviews ALL

Great stuff, comforting beds and amazing location

Dear Abo A. A. A. M., Thank you for your positive feedback regarding your stay at Swissôtel Living A. Ghurair. We are delighted to hear that you found our location convenient and our beds comfortable. It is our aim to provide a memorable experience for our guests. Sincerely, The Guest Experience Team Swissotel A. Ghurair & Swissotel Living A. Ghurair

Customer review rating 2.0/5

Samir H. Families - Confirmed reviews ALL

The Receptionists are extremely slow at their job, they take ages to sign you in. Half of the time is spoilt there. They gave me an extra which I didn't ask for, and then charged me AED 150 for the same. Room Service takes ages to respond, or doesn't respond at all. Bellboys are too few for such a huge property, never available. We had to take down all our bags by ourselves. Not recommended for big groups.

Dear Guest, Thank you for taking the time to share your feedback with us. While we are pleased to know that you appreciated our hotel's luxurious ambiance and facilities, we are genuinely disappointed to learn that several aspects of your experience fell short of expectations. Please accept our sincere apologies for the delays you encountered during check-in, the confusion regarding the additional charge, the lack of responsiveness from Room Service, and the inconvenience caused by the unavailability of luggage assistance. We understand how frustrating these situations must have been, particularly when traveling as part of a larger group. Providing efficient and attentive service is a priority for us, and it is clear that we did not meet our usual standards during your stay. Your comments have been shared with the relevant departments for immediate review and follow-up to help prevent similar experiences for our future guests. We appreciate your candid feedback, as it helps us identify areas where we need to improve. We hope you will consider giving us another opportunity in the future to provide the seamless and welcoming experience that we strive to deliver. Sincerely, The Guest Experience Team Swissotel Al Ghurair & Swissotel Living Al Ghurair

Customer review rating 5.0/5

Rehman Z. Families - Confirmed reviews ALL

We had a wonderful stay, specially MR Damian treated us very well with all the customer service.

Dear Valued Guest, Thank you for sharing your kind feedback with us. We are delighted to know that you had a wonderful and comfortable stay with us. It is especially rewarding to hear your appreciation for Mr. Damian and the excellent customer service he provided during your visit. Your kind recognition will certainly be shared with him and the team, as it serves as great encouragement for our Heartists. We truly appreciate your valuable feedback and look forward to welcoming you back for another pleasant stay in the near future. Sincerely, The Guest Experience Team Swissotel Al Ghurair & Swissotel Living Al Ghurair

Other web-users rate our hotel

  • 867 reviews 9.5/10 Location
  • 1,172 reviews 8.5/10 Room
  • 3,367 reviews 9.2/10 Service
  • 7 reviews 8.6/10 WiFi
  • 834 reviews 9.2/10 Food
  • 522 reviews 9.1/10 Vibe
  • 514 reviews 7.8/10 Cleanliness
  • 414 reviews 8.1/10 Breakfast

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