Swissotel Living Al Ghurair 5 stars

Customer review rating 4.6/5 881 reviews
Swissotel Living Al Ghurair
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+ 25 Services
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Room 1

Number of guests
Children's age

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Hotel extras

Nestled in the heart of Dubai, Al Ghurair Living is a deluxe hotel apartment connected to the city's business and tourist destinations through the Dubai Metro rail network.

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Thalassotherapy centre (Nearby)
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
  • Tennis
  • Other sports activities
Catering
  • 3 restaurant(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Congresses/conventions
  • Self service business centre
  • Copy/print service available

Hotel location

Swissotel Living Al Ghurair

PO Box 185051
Umar Bin Al Kattab Road
185051
dubai
united arab emirates

Tel: +97142933000

Fax: (+971)4/2933555

Contact email

Check-in from 16h00

Check out up to 12h00

  • By plane

    DUBAI INTERNATIONAL At 6km / 3.73 miles

  • By train

    UNION METRO At 0.5km / 0.31 miles

GPS :25.269321, 55.316925

Our accommodations

One Bedroom Apartment

  • Max. number of persons: 4
  • Area: From 112
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Two Bedroom Apartment

  • Max. number of persons: 6
  • Area: From 148
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Three Bedroom Apartment

  • Max. number of persons: 8
  • Area: From 189
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Our restaurants and bars

LIWAN

Type of cuisine: International

Liwan offers live cooking stations and an extensive selection of beverages for breakfast, lunch and dinner as well as variety of a la carte choices. For after dinner lounging, the adjourning Liwan terrace offers Shisha service and light snacks until late.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SHAYAN

Type of cuisine: Regional

Shayan restaurant combines the best of two ancient cuisines with a contemporary modern setting. Elegant fittings and luxurious interiors combine with the succulent taste of Persia and the Mediterranean Lebanese flare.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

YASMINE LOUNGE

Type of cuisine: Cafe

The Yasmine Lounge an ideal place to unwind after a busy day in Dubai. Stop by for a light lunch, afternoon tea, mocktails or even late night dessert, served with the glittering lights of the city as your background.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 164

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Swissotel Living Al Ghurair

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

881 reviews

Mr

Customer review rating 4.6/5

D. T. Families - 11/01/2020 Confirmed reviews ALL

Great

Dear T. Olushola D., Thank you so much for the perfect rating! We are grateful of the time you have taken and the positive feedback shared about Swissotel Al Ghurair. We look forward to welcoming you back again soon. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair

Satisfying

Customer review rating 4.6/5

Frank T. Families - 07/01/2020 Confirmed reviews ALL

Serene environment and friendly & ever ready to assist Staff.Called a couple of times for assistance in my apartment and the staff were all very happy to assist.

Dear Frank Obukohwo T., We very much appreciate your comments regarding your stay at the Swissôtel Living Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair

Great Experience

Customer review rating 4.6/5

Gbolabo I. Families - 06/01/2020 Confirmed reviews ALL

Lovely apartment, dutiful staff, connection to the mall was wonderful, however the long stay to checkin was rather unpleasant especially after jet lag from an overnight air travel

Dear Gbolabo Babajide I., Thank you so much for choosing our hotel! We are grateful of the time you have taken and the positive feedback shared about Swissotel Al Ghurair. Our sincere apologies for the inconvenience met during check-in. Rest assured that we will revisit our procedure to address the issue. Thank you for raising the matter to our attention. We look forward to welcoming you back again soon. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair

Excellent

Customer review rating 4.6/5

Obasanjo F. Families - 06/01/2020 Confirmed reviews ALL

Home away from home. Please keep your good services up.

Dear Obasanjo Gbenga F., We very much appreciate your comments regarding your stay at the Swissôtel Living Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair

Fabulous

Customer review rating 4.6/5

Philemon. Families - 06/01/2020 Confirmed reviews ALL

It has been enjoyable! Professional and caring staffs✓✓✓✓✓☺️☺️

Dear Philemon A. Atukunda, We very much appreciate your comments regarding your stay at the Swissôtel Living Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair

Great 1 week stay at Swissotel Living

Customer review rating 4.6/5

Prith B. Families - 03/01/2020 Confirmed reviews ALL

Very nice property. Great location. Good staff both in housekeeping, at check-in and at the restaurant. Special mention for Sarvagya Singh from the Omlette counter. A few opportunities of improvement: The internet was very slow after a few days and the staff could not fix it after complaining. They sent someone to the room to see my device. I asked them to reset/reboot the router instead. I dont think that was done as the connection remained slow for the next day. Sometimes guest services line was overwhelmed and I could not get through. I dialed 0 to get to the front desk. When I could get through however, service was prompt and the staff was very cordial. Thanks to the gentleman who arranged for the large taxi and luggage pick up on the Dec 31st early morning. Housekeeping in was generally good. I appreciate the challenge of keeping a 1400 sq feet 2 bedroom 3 bathroom unit. There were nooks and crannies that could have been cleaned better.

Dear Prithwiraj B., We very much appreciate your comments regarding your stay at the Swissôtel Living Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team especially to Sarvagya. I am sure that this feedback will serve as an encouragement to him and to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair

Refreshing

Customer review rating 4.6/5

Onyebuchim Families - 02/01/2020 Confirmed reviews ALL

Great but I would suggest more diversity for the main courses during breakfast like spaghetti, rice and noodles especially for visitors like me from Nigeria who wont typically have pastries for breakfast.

Dear Onyebuchim, Thank you for sharing your feedback following your stay at the Swissotel Living Al Ghurair. We have noted your comment regarding the main courses at the breakfast buffet. We are revisiting our food choices for our guest satisfaction. Thank you for bringing the matter to our attention. We look forward to welcoming you back in the very near future. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair
Customer review rating 4.6/5

Nazzy Families - 02/01/2020 Confirmed reviews ALL

The overall experience was great. However, the room had a dewy smell to it and the refrigerator also has a fishy smell whenever it was opened. Other than the above, the experience was beautiful, the hotel is located nicely by the mall which was a plus and the housekeeping staff were always on hand. Not to forget the very hands-on reception desk and the lovely potters who were always available to help.

Dear Chidinma Anuli D., Thank you for sharing your feedback following your stay in the Swissotel Living Al Ghurair. We are glad to have received your positive and great overall comment. Though we have noted your message in regards to the smell which we will definitely check in this particular apartment for needed action. Thank you for bringing the matter to our attention. We look forward to welcoming you back in the very near future. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair

Mr

Customer review rating 4.6/5

Alexander M. I. Families - 01/01/2020 Confirmed reviews ALL

Great and relaxing from a busy work schedule

Dear Alexander Muteshi I., We very much appreciate your comments regarding your stay at the Swissôtel Living Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair

Mrs

Customer review rating 4.6/5

Fareeda Families - 30/12/2019 Confirmed reviews ALL

Everything was perfect.

Satisfactory stay

Customer review rating 4.6/5

Saadiya A. Families - 30/12/2019 Confirmed reviews ALL

We stay at Swissotel Dubai annually and we always have a comfortable stay. The front desk staff were accommodating in allowing s to check in early as per requested in advance. Generally we were satisfied with our stay however a few things could be better. Room we stayed in did not have usual bathrobes, scales and such amenities. The usual xmas decoration seemed toned down compared to last year. Spa service continues to be excellent. House keeping while nice could be more thorough, increased kids activities would also be welcome perhaps introduce at kids club area.

Less than average

Customer review rating 4.6/5

Salim Friends - 30/12/2019 Confirmed reviews ALL

Couldn’t get the floor, very late housekeeping service , not attentive yo details when i call to request something

we had a great time in your hotel. I would definitely come back and recommend it to others.

Customer review rating 4.6/5

Tannaz L. Families - 29/12/2019 Confirmed reviews ALL

Thank you for the hospitality.The breakfast was good and diverse.Staff were attentive. we used the pool and gym everyday.sometimes the water went cold. The best part was that the hotel was in the same building as a mall. we almost did all of our shopping in the alghurair mall. the two bedroom apartment was enough big and the kitchen utilities was perfect. no need to bring utensils for kitchen. we did our cooking ourselves.

There is no much attention for the guests

Customer review rating 4.6/5

Saleh A. Families - 27/12/2019 Confirmed reviews ALL

You should be more careful with the guests and act like 5 stars hotel. The most amazing thing was the reception employees in checked in/out. Thank you and sorry for my criticism.

Great time

Customer review rating 4.6/5

Anonymous Friends - 23/12/2019 Confirmed reviews ALL

Nice hotel

Dear Musab Abdullah M A., We very much appreciate your comments regarding your stay at the Swissôtel Living Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair

B i.

Customer review rating 4.6/5

B I. Families - 23/12/2019 Confirmed reviews ALL

Check in was quick I taught that as a gold member for Hotels.com we would get VIP as it was written on Hotels.com booking of ours . Anyways two rooms were booked and one came quick and other room came ready after a while Breakfast was good but the concierge was a little slow to come Otherwise overall good stay

Exceptional Boss

Customer review rating 4.6/5

Farouk Families - 22/12/2019 Confirmed reviews ALL

I have stayed with my family earlier at Burj al Arab but your hotel is by far the best and most comfortable hotel to stay in Dubai, honestly not because of the facility but because of helpful and friendly staff Ms. Hazel, Ms. Marry and Mr. Mehran, of course, it is exceptional beyond you have a top professional manager in your operation, here definitely I’m pointing to the base of your hotel Mr. Sherif who is extreme classy Boss and has a great communication with his team. Mr. Sherif saved us as big family 12 members arrived early morning where our booking for two parts of apartments supposed to be from the previous night but it had done mistakenly and our family members were old men and ladies part of them using wheelchairs so your kind professional man saved us from a hard time and he facilitates our check-in by unique leading to his team, not only that but as well he offered us to take breakfast while preparing the apartments. Sure we will return to your hotel again and again also will recommend it to our friends.

Dear Omar Farouk J., We very much appreciate your comments regarding your stay at the Swissôtel Living Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team especially to Sherif, Hazel, Mary and Mehran. I am sure that this feedback will serve as an encouragement to them and to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair

Awaiting refund for deposit

Customer review rating 4.6/5

Hamza I. Families - 19/12/2019 Confirmed reviews ALL

Not good... I am still awaiting a refund for deposit which I was promised. Also I had requested a receipt which was not given

Dear Hamza I., Thank you for sharing your feedback. Our sincere apologies for the inconvenience you have faced. Allow me to check this further with all concerned for necessary immediate action. Thank you for bringing the matter to our attention. We hope to seeing you back again in the Swissotel Living Al Ghurair. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair

EXCELENT VERY VERY GOOD

Customer review rating 4.6/5

Anis P. Families - 18/12/2019 Confirmed reviews ALL

IT WAS VERY NICE WE HAD LOVELY STAY FROM START THE CHEAK INN WAS DONE PROMPTLY I WAS GIVEN ROOM EARLIER THAN TIME BREAKFAST WAS LOVELY ONLY MISSED MY INDIAN CHAI ROOM SERVICE WAS EXCELENT ONLY NEED TO PUT MUSLIM SHOWER IN MAIN BEDROOM OR PUT A TUMBLER .

Dear Anis P., We very much appreciate your comments regarding your stay at the Swissôtel Living Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair

Excellent service @ Swissôtel Living Al Ghurair

Customer review rating 4.6/5

Aslam Families - 18/12/2019 Confirmed reviews ALL

Excellent service Clean and spacious rooms Great breakfast with huge variety Great location with a a shopping mall below

Dear Aslam R., We very much appreciate your comments regarding your stay at the Swissôtel Living Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair
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