Swissotel Living Al Ghurair 5 stars

Location is good reception too but housekeeping is very bad for each things should I call four or five time

The apartment condition was very very poor, several tiles were broken throughout the apartment, paint was peeling off from the ceiling and wall paint had sevral marks through out, Sofa cushions in lounge was totally sagging, bedroom tv remote didn’t work. Beside the the above Service quality was very poor this time I booked the apartment for four of us but we were only provided 2 bath towels daily despite requesting it every single day to provide at least one more, no floor towels were provided from our second day till the last day of stay. We had a baby cot which was tidied-up by the housekeeping staff any day during our stay.

The rooms are very spacious, even the bathrooms and. Easy access to Al Ghurair Mall. Huge Balcony and kitchen. I wish they could add more cookwares and provide cooking utensils (spatula, laddle, or tongs) and just a suggestion to upgrade their TV set

The location is really accessible, first thing I noticed the hotel is hygienic, nothing to worry with my kids,staff are very accommodating and helpful. Over all fun filled weekend stay.

I had few issues: I had many problems with the room service. every time I request anything I took them at least one hour to provide a service or sometimes they don'[t show up at all. I have talked to their manager twice and he promised it wont happen again without any change. I had two booking the second time I had to check in and I was there at 4:00 pm (check in time BTW) but they had to let me wait until 6 o'clock to check in which is ridiculous one day they missed cleaning the room and the excuse was we have alot of guests and alot of other issues

My son suffers from a dust allergy and suffered throughout our stay. The carpets were stained. The pillows were very old and lumpy. Needs a big revamp.

Very nice stuff and warm dealing

Sincerly i spent amazing time in swissotel al ghurair. That was the tirth time for my good stay. Also the staff was pretty kind. Thanks for all.

As usual, I had a great stay and experience at SwissOtel Living Al Ghurair. Friendly staff (bell boys, reception (especially Anne) and others. I love the fact that so many shops and cafes are within the same building and mall. Will definitely be coming back.

On multiple occasions the room boy left no water and not enough towels at our room. The smalls toilets drain was also blocked and water leaked Despite knowing 3 people were staying in the room bought enough amenities were put in the room including slippers, shower gel etc For the price we paid for the room, we expected much better service

Good location with shopping center, groceries, entertainment and restaurants.

very good that its situated at the mall.....also situated close to train stations

very disappointing, apartment dirty furniture dirty also and broken pool not possible to use no social distancing, gym very dirty no cleaning no disinfection of the Gym equipment no towels provided for the Gym so it makes it very dirty and smelling very bad. except from the good space in the apartment and the nice view all the rest was very weak.

Hotel Swissôtel Living Al Ghurair is the best choice to the one who want to feel comfortable while living near the Centre of Dubai. Here you can have great experience with model service even among Accor Hotels. This hotel can not only surprise you with service but nice-looking rooms that can amaze even experienced visitors. What ‘bout my time being there, my expression by Hotel Swissôtel Living Al Ghurair wouldn’t be this great if it were any different from my previous words. I would recommend it for everyone one who wants to have great quality service and rooms for low price