Pullman Palm Cove Sea Temple Resort and Spa Hotel 5 stars

Customer review rating 4.5/5 3,240 reviews

Pullman Palm Cove Sea Temple Resort and Spa
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+ 25 Services
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Room 1

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How it works?

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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Enjoy the beachfront location,admire the natural environment

  • Three stunning swimming pools,including our huge lagoon pool

  • An intimate, tropical setting -ideal for a memorable wedding

  • MyGlass beverage packages available for members of Le Club AccorHotels

  • Treat the kids to all-inclusive meals and activities with MyKids by Le Club AccorHotels

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • CAIRNS INTL AIRPORTPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Bicycles rental (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Pullman Palm Cove Sea Temple Resort and Spa

5 Triton Street
4879
palm cove
australia

Tel: +61740599600

Fax: (+61)7/40599699

Contact email

Check-in from 15h00

Check out up to 11h00

  • SUNBUS :  110 PALM COVE

  • By plane

    CAIRNS INTL AIRPORT At 25km / 15 miles - Shuttle paying

GPS :-16.752775, 145.670175

Our accommodations

Tastefully appointed and elegant guest rooms at Pullman Palm Cove Sea Temple Resort & Spa provide a spacious, relaxing retreat for both business and leisure guests. Choose from a range of accommodation options including studio rooms, one, two and three bedroom apartments - and for guests who really want to indulge, Plunge Pool and Penthouse options. Rooms offer a private balcony or terrace, flat screen TV with in-house movies, 24 hour in-room dining, robes and slippers, and limited housekeeping.

Studio Spa Room

  • Max. number of persons: 2
  • Area: From 40 / 431 sq ft
  • Views: Pool side, Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Mini Bar
Studio

Our restaurants and bars

TEMPLE OF TASTES RESTAURANT

Type of cuisine: International

Simple informal and relaxed Temple of Tastes is a Palm Cove restaurant which offers stylish resort dining in a modern understated yet sophisticated setting whether dining inside the restaurant or alfresco on the Terrace.

Menu (PDF)

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LAGOON BAR

Non contractual photo

Surrounded by water features and swimming pools The Lagoon Bar offers a large selection of delicious Sea Temple Cocktails full bar service and a menu of brunch lunch and snack style meals.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 164

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Pullman Palm Cove Sea Temple Resort and Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

3,240 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,441 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

great location even better staff and food

Customer review rating 4.5/5

Mark K. Couples - 03/04/2020 Confirmed reviews ALL

reservations was a breeze special thanks to Karen check in was quick the rooms were very clean and spacious the meals in the restaurant were also excellent and the staff were very attentive i honestly enjoyed my stay there and would recommend the Pullman did i mention breakfast was also great

Dear Mr k., We very much appreciate your comments regarding your stay at the Pullman Palm Cove Sea Temple Resort and Spa. I'm pleased to hear our team left such a positive impression with you and will ensure they receive your kind words. Delighted to hear you were able to experience our re-imagined restaurant Temple of Tastes. Hope to have the opportunity to welcome you back to the resort and our wondrous region very soon. Sincerely, Craig Dodd General Manager Pullman Palm Cove Sea Temple Resort & Spa

Great location

Customer review rating 4.5/5

Graeme H. Couples - 02/04/2020 Confirmed reviews ALL

We stayed for one week only in an apartment and it was a lovely experience. Quiet comfortable and peaceful with a very relaxing atmosphere.

Dear Mr H., We very much appreciate your comments regarding your stay at the Pullman Palm Cove Sea Temple Resort and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Dodd General Manager Pullman Palm Cove Sea Temple Resort & Spa

great location, very friendly staffs

Customer review rating 4.5/5

Kim Couples - 02/04/2020 Confirmed reviews ALL

From the warm welcome checked in through to the checked out day, the whole experience are friendly and enjoyable. All staffs are very friendly and helpful. All pools are well maintain and clean. We enjoy our stay very much and definitely come back again.

Dear Ms L., We very much appreciate your comments regarding your stay at the Pullman Palm Cove Sea Temple Resort and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Dodd General Manager Pullman Palm Cove Sea Temple Resort & Spa

Amazing Place!

Customer review rating 4.5/5

Raymond V. Couples - 29/03/2020 Confirmed reviews ALL

Staff were amazing couldn't do enough for us, service was high standard 100% all round.

Dear Raymond & Glynis V., We very much appreciate your comments regarding your stay at the Pullman Palm Cove Sea Temple Resort and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Dodd General Manager Pullman Palm Cove Sea Temple Resort & Spa

Lacks the quality of a 5 star resort

Customer review rating 4.5/5

Paul T. Couples - 27/03/2020 Confirmed reviews ALL

While the hotel reception staff make a great job welcoming the guests everything else is lacking. The shared facility between hotel guests and privately owned rooms is a good concept it does not maintain the quality of feel of a high end hotel. One of the major issues we had was with the restaurant. We had ordered the tasting menu which in paper looked really good. Most of the dishes had been drenched in salt, especially the two main dishes of salmon and wagyu beef. When we brought this to the servers attention she really did not give a dam about our comments. Also three of the wines were replaced with different ones because of a lack of stock - some of them were terrible and not befitting a $175 per person dinner. Another issue was the outside bar closed at 6pm... we found we could not relax on an evening unless we were went offsite. The hotel welcomes guests very well but the rest leaves a lot to be desired as there was no personal attention to the guests. Although we have stayed at a few Pullman resorts in the past, for instance Sydney and Da Nang in Vietnam, we feel let down and would not want to stay again.

Dear Mr Ying H., Thank you for taking the time to tell us about your experience at the Pullman Palm Cove Sea Temple Resort and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I regret that your experience in our restaurant was impacted by the quality of food and service and will raise this as a concern with our food and beverage team. I welcome the opportunity to speak to you in person and request a suitable date and number that I could reach you on. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and hope I have the opportunity to speak to you directly. Stay safe with your family and loved ones. Sincerely, Craig Dodd General Manager Pullman Palm Cove Sea Temple Resort & Spa

Amazing stay

Customer review rating 4.5/5

Mark Couples - 26/03/2020 Confirmed reviews ALL

Our stay at Pullman Palm Cove was above our expectations. The staff were friendly and attentive. Our room was comfortable and clean. The pool and surroundings were exceptional.

Dear Mark Thank you for taking the time to complete our survey, It is a pleasure to read that our property and team exceeded your expectation and that you enjoyed our pool and resort surroundings. We look forward to welcoming you back as a valued Accor Member Kind Regards Natasha Evans Front Office Manager

Great location, friendly staff and exquisite rooms

Customer review rating 4.5/5

Kylene Friends - 23/03/2020 Confirmed reviews ALL

Won the accomodation and took a long weekend holiday. We were able to upgrade to a swim up room for extra $$$ and def worth every cent. The room was self contained with a full kitchen. Rooms were exquisite, clean and the resort was stunning. Staff were attentive and friendly

Dear Kylene, Thank you for your kind feedback It is lovely to hear that you had a wonderful stay at our resort and enjoyed our spacious swim out apartment and our staff were attentive. We look forward to the opportunity to welcoming you back again Kind Regards Natasha Evans Front Office Manager

Well located and a great pool.

Customer review rating 4.5/5

Joshua D. B. Families - 23/03/2020 Confirmed reviews ALL

It was fantastic stay for our first visit at Palm Cove.

Dear Joshua Thank you very much for taking the time to provide feedback on your stay, I am happy to hear you had a fantastic stay, I will pass your compliments onto Ben Wilson and consider your feedback regarding breakfast options and gym. I hope to be able to welcome you back to our hotel on your next stay in Palm Cove. Kind Regards Natasha Evans Front Office Manager

GOOD STAY AND NICE LOCATION

Customer review rating 4.5/5

Simon R. Couples - 23/03/2020 Confirmed reviews ALL

VERY PLEASED

Dear Denisa Thank you for taking the time to complete our survey, it is great to hear you had a good stay and enjoyed the location of our property and our seaside village. We look forward to welcoming you on your next visit to Palm Cove Kind Regards Natasha Evans Front Office Manager
Customer review rating 4.5/5

Anonymous Couples - 23/03/2020 Confirmed reviews ALL

Calming and relacing

Dear Jacqueline It is a pleasure to hear you had a relaxing stay at our beautiful resort, we look forward to welcoming you back for your next getaway. Kind Regards Natasha Evans Front Office Manager

Always a pleasure to stay here.

Customer review rating 4.5/5

Anonymous Couples - 20/03/2020 Confirmed reviews ALL

Magnificent - all staff from GM down make us most welcome and we love our home away from home.

Dear John, Thank you for taking the time to complete our survey, it is always a pleasure to welcome you back as a valued Platinum member, I hope to see you again soon. Kind Regards Natasha Evans Front Office Manager

Beautiful Facility

Customer review rating 4.5/5

Dave B. Couples - 20/03/2020 Confirmed reviews ALL

Great location near the beach, the pools were great and we enjoyed them. Our room was well appointed. We had an issue with the AirCon: the bedroom ventilation duct shot the cool air directly at our heads and there was nothing we could do about it save shut the AirCon off. We had trouble sleeping because of this issue.

Dear David Michael B., We very much appreciate your comments regarding your stay at the Pullman Palm Cove Sea Temple Resort and Spa. I am glad you enjoyed our resort facilities and sorry to hear that your sleep was compromised by the air conditioner, I will work with the team to address this issue Thank you again for sharing your experience, we hope to welcome you back on your next visit to palm cove Kind Regards Natasha Evans Front Office Manager

Good customer service

Customer review rating 4.5/5

Anthea M. Families - 18/03/2020 Confirmed reviews ALL

After a disappointing stay at Pullman Sea Temple Port Douglas we found your staff team to be very cohesive in providing us with great service. We stayed with you for 5 nights, the facilities although not as spectacular as Port Douglas Sea Temple were comfortable and your staff team ensured we had a good time.

Dear Anthea Thank you for taking the time to complete our survey, it is a pleasure to hear that our team looked after you well and you enjoyed our beautiful property. We hope to be able to welcome you back on our next visit to Tropical North Queensland. Kind Regards Natasha Evans Front Office Manager

Zip king beds are NOT king beds; amazing resort otherwise

Customer review rating 4.5/5

R Couples - 18/03/2020 Confirmed reviews ALL

Great resort. However when you book a king bed you expect a comfortable king bed, not a zip king bed where you are falling down the middle of the bed when trying to sleep. Completely unacceptable and definitely not what I expect for Pullman.

Dear Rhett Thank you for providing feedback on your recent stay at our property, I am sorry to hear that our beds provided a least comfortable experience for you, our hotel does have a few rooms where the beds are not split beds, I have placed a note on your profile to ensure you are allocated one of these room upon your next visit to our hotel. Kind Regards Natasha Evans Front Office Manager

Spacious and pleasant resort

Customer review rating 4.5/5

Anthony Solo - 17/03/2020 Confirmed reviews ALL

Excellent restaurant, great good value breakfast (for Accor plus members). Beds comfortable, generally well maintained, and very helpful staff. Two gripes: no walk in showers (does anyone actually use those "spa baths"), no grab handles or any assistance to get in and out of the shower/bath and as the av age during my stay was 50 plus, something essential. Minor irritant: no soft close toilet seats; a must for next refurb. Black mold on ceiling of bathroom in 327 was unexpected.... Overall very enjoyable.

Dear Anthony Thank you very much for taking the time to provide feedback on your recent stay with us, I very much apologies that the bathroom was not cleaned to our Pullman standard and the shower over bath hindered your experience, Our hotel does have some rooms with walk in showers, I have placed a note on your profile to ensure you are allocated one of these rooms upon your next visit. I look forward to the opportunity to welcome you back Kind Regards Natasha Evans Front Office Manager

Nice facilities but room a bit tired

Customer review rating 4.5/5

Shaun M. Couples - 17/03/2020 Confirmed reviews ALL

Social stay (we are locals). Room 232 (we think). Room door needed a repaint (has been painted around a door sign which had been removed showing old paint). Air con return air grille covered in dust. Ceiling dirty and needs repaint. Restaurant was great.

Dear Sean, Thank you very much for taking the time to provide feedback our your recent stay, and bringing the below issues to our attention, we will be sure to have these rectified promptly and very much apologize that these issues hindered your stay, please feel free to contact me directly on your next visit to Palm Cove as I would like the opportunity to provide you with a more memorable stay. Kind Regards Natasha Evans Front Office Manager

Relaxing stay in Palm Cove

Customer review rating 4.5/5

Anonymous Friends - 16/03/2020 Confirmed reviews ALL

Lovely well located hotel, with choice of pools and beachfront access. Short walk to Palm Cove main strip and restaurants. Staff friendly and helpful. Spa treatments were a highlight.

Dear MIchelle We very much appreciate your comments regarding your stay at the Pullman Palm Cove Sea Temple Resort and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Natasha Evans Front Office Manager

Great location, excellent facilities, friendly, helpful staff.

Customer review rating 4.5/5

Anonymous Couples - 15/03/2020 Confirmed reviews ALL

A very pleasant surprise. The standard of service and friendliness was excellent.

Dear Roslyn Thank you very much for your kind review, I will pass your compliments onto Max, It is a pleasure to hear you enjoyed your time at our resort and the team provided excellent service. I Look forward to welcoming you back and we will endeavor to allocate a room with a view of the pool for you Kind Regards Natasha Evans Front Office Manager

Comfortable apartment and helpful staff

Customer review rating 4.5/5

J H. Couples - 15/03/2020 Confirmed reviews ALL

Had 5 night stay in 1 bedroom apartment. Good facilities, friendly and helpful staff and apartment was well equipped

Dear Julie We very much appreciate your comments regarding your recent stay at our resort, I am sorry our breakfast was not presented to our Pullman Standard and our restaurant team will address each concern you have raised. Thank you again for sharing your experience, and we hope your next visit will be as comfortable as the previous one. Kind Regards Natasha Evans Front Office Manager

Short Stay

Customer review rating 4.5/5

Anonymous Couples - 14/03/2020 Confirmed reviews ALL

Everyone was very

Dear Tim Thank you for taking the time to complete our survey. Your feedback is beneficial and we will work to improve the quality of our food and beverage offerings, As a valued Accor member I look forward to the opportunity to welcome you back again. Kind Regards Natasha Evans Front Office Manager
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